Dickmanns Rent a Car - www.dickmannsrentacar.com Reviews
Latest Reviews
★★★★☆
“All good”
Written on: 18/05/2013 by salymar
I Rented from Murcia Airport from the 8th til the 14th May. There was no queue, like inside the airport. I got a 2012 citroen C3 diesel with only 2k miles on it. The car was clean inside and out. The cost before fuel (€89) was €47. I do feel they overcharge for the fuel, but I always use every drop. I did a total of 940km, so I spent €3.50 extra on fuel. It was left back empty (sucking air) as requested. When I returned it, I felt the staff member was a little unfriendly until I gave... (read more)
★☆☆☆☆
“What staff training?”
Written on: 16/05/2013
I returned from Murcia to Bournemouth today. I returned my hire car to the supplier, "Dickmanns" and was treated with some of the poorest service and rudest manners of anyone I have met in dozens of visits to Spain. I was told that I had parked the car in the wrong space. The "Dickmanns" representative told me that I had to move it into the public parking area, not the rental car area. This was no simple matter to someone unfamiliar with the airport layout and involved opening several... (read more)
★☆☆☆☆
“Del boy would be proud.”
Written on: 09/05/2013
Picked up my car at Alicante airport, charged 45 Euros for half a tank of petrol in a Nissan Micra, 300 Euros taken off the credit card "not blocked" you pay the charges back at home "if they decide to return your money". Tank not even filled it to half way, sorry, its a mistake. Drove 48 km and the car broke down, they replaced it. On my return told that my deposit would go straight back on the card, it did not. Rang next day, told it takes 3 to 5 days, rang after the 5 days, told it was on... (read more)
★★★★☆
“Rented a car on line via Cartrawler.Collected car from...”
Written on: 05/04/2013
Rented a car on line via Cartrawler.Collected car from Murcia Airport.Car was clean low mileage.Staff on site were helpful and spoke good English.I did not take out their extra insurance but left a 300 euro deposit .Used the car from the 20th Feb till the 15th March 2013.Returned the car to the airport,left the keys in a box at Dickmanns office/van in the carpark.Deposit back in my account within a week.Cannot fault vehicle or service.Maybe the fuel charge is a bit high but for what I was... (read more)
★☆☆☆☆
“Return of 300 euros deposit NOT Received ....”
Written on: 02/04/2013 by wallrobert (1 review written)
Hire car 10th to 19thMarchh...paid 300 eurs deposit on HSBC credit card....on return told refund automatic,not returned 2nd April....chased firm did not reply to e mails....really clever now I am 300 euros out of pocket,what does this firm think they are doing.....you can read my anger.....rental. Micra. Alicante airport...robert wall (read more)
Bobkinloch's Response to wallrobert's Review
Written on: 09/04/2013
Cant somebody stop them ............
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★★★★☆
“Excellent value for money”
Written on: 28/03/2013 by happytoothfairy
Asked for a Renault Clio or smaller. Actually was given a brand new Opal Corsa which was bigger for same money than a Clio. Corsa was easy to drive and clear directions were given on how to reach motorways etc.. Staff were very friendly. The only negative thing I would say is, it took me approx 4 hours to find the main lights. Otherwise excellent service. (read more)
★☆☆☆☆
“Dickmanns by name and **** man by nature........”
Written on: 21/03/2013 by surreysue (2 reviews written)
In January 2013 I rented a car from Dickmanns via AtlasChoice. We were collected promptly from the airport terminal and taken by minibus to the depot which is about 5 minutes away. At the desk I completed the paperwork but declined their extra insurance as I have an annual excess insurance for car hire. I elected to give the credit card deposit of €300. The female rep had to move vehicles to get to our allocated car. We always check rental cars over and were checking the bodywork when... (read more)
Blockhenry's Response to surreysue's Review
Written on: 28/03/2013
To right this company exploits people hiring cars in spain
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★☆☆☆☆
“Really bad service and the cars are no better”
Written on: 19/03/2013 by klardmcgrath (1 review written)
I recently hired a car from Dickmanns via DoYouSpain. The car I picked up at Alicante airport on the Monday would not start on the Wednesday. I eventually got it back to their office in Moraira to be told I needed to fill it up with fuel before they would change it. I'd already paid for fuel when I hired the car. When I took the replacement car back to Alicante they told me they would refund the fuel. I have yet to hear from them despite emailing them twice. I also tried getting DoYouSpain... (read more)
★★★★☆
“No problems at all!”
Written on: 15/03/2013 by PMA_NL (1 review written)
Despite all those here reviewing Dickmann's we were as lucky to have had no negative experience whatsoever. We got picked up in time at Alicante Airport by the minivan. The driver helped us with bags and suitcases. The short trip was fast (just 5 minutes) and pretty comfortable except for the many speed bumps. Reservation was made in advance by credit card which we only had to show and validate for the waiver of 300 Euro and the full gas tank. We got ourselves a brand new (only 350 kms on... (read more)
★☆☆☆☆
“Mugged!”
Written on: 10/12/2012
Had a similar experience as others regarding Dickmanns. They withheld my €300 recently after a weeks car hire claiming I'd damaged their car. The car had marks on it to begin with and was dirty. However because I'd picked the car up in the dark at Murcia airport and no one showed me around it the marks went unnoticed until later on. Economy Car Hire who provided the service, offering me Dickmanns as the supplier, have proved dismissive. They carried out a quick investigation and said... (read more)
Mariner2's Comment
Written on: 14/12/2012
I suffered the same experience at Alicante airport in November of 2011. I hired through Car Jet but neither Dickmanns or Car Jet were at all helpful, in fact they were both quite obstructive in trying to sort out the Euros200 I had been charged for "damage" Your best bet is to do what I did and put a claim in to your credit card provider as an unauthorised payment. My CC provider (Nationwide) sorted it out and reimbursed my money.
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Surreysue's Comment
Written on: 21/03/2013
Dickmanns used to work out of a van at Alicante airport too as do many other car rental companies and this does not necessarily mean poor vehicles or poor service.
At Alicante Dickmanns now has a depot with offices and a fleet of new vehicles (our car was low mileage and we were told we were only the third renter).
The issue here is the practice that seems to be emerging of them keeping the deposit for damage you are not responsible for.
It is difficult to effectively inspect a vehicle when you have to take a car at night if there is poor lighting.
Let's hope our reviews save other poor suckers from falling foul of Dickmanns.
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Showing 1 - 10 of 50 Reviews
★☆☆☆☆
“These people steal your money”
Written on: 30/11/2012
I recently hired a car from Dickmann's in Spain. Upon arrival i checked the car with the girl from the office and noted the numerous scratches that were on the car as well as a broken rear winscreen. This was noted on the sheet of paper. Upon returning to the office at the end of the car hire period, i attempted to go into the office to get my car signed off. The office was empty and the driver told me when i showed him the damage report that everything was ok and asked me to get into the... (read more)
★★★★☆
“I want to rent a car dec. 2rd 11.55 p.m. to dec.6th 1 pm.”
Written on: 27/11/2012
I would like to rent a car december 2d from 11.55 p.m. to dec. 6th 1 p.m. my name is mr. Lund from Sweden. We fly with Norwegian and land 11.30 p.m. on dec. 2d we only need a smal car we are 2 people my e.mail is: ola@lsresor.se (read more)
Partech's Comment
Written on: 05/04/2013
Would like to hire a car 24/07 to 07/08 2013 3 adults & 1 child , Alicante , please quote best rate.
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★☆☆☆☆
“Crooks Avoid!!!! 300 Euro taken for damage already on Car”
Written on: 20/11/2012 by id99999uk (1 review written)
The initil part of this rental worked well, pick up OK 300 euro taken and not returned as I would not pay extra insurance Fortunately I arrived in daylight , checked car and had damage noted before I took car away I will now begin court proceedings to get my money back These guys are crooks DO NOT USE THEM (read more)
★☆☆☆☆
“Avoid this Company - Rude, Arrogant and a Con”
Written on: 11/11/2012
I have booked with many companies at Alicante Airport and Dickmanns before. 1) The Courtesdy bus from the Airport to the Site was full so had to wait 30 minutes. 2) When I arrived I joined a long and SLOW cue. 3) They said as they were so pleased to disclose, would not honour the booking made direct on THEIR website. The reserved price was all inclusive and a FULL tank of full. 4) They tried to charge extra for unnecessary insurance AND sorry your booking is for half a tank of full,... (read more)
Jarpar's Comment
Written on: 13/12/2012
I have had a similar experience as yourself and have written a review entitled mugged. I was advised by the European consumers association after contacting trading standards today to have as many people as possible log with them their problem with Dickmanns and they may be able to address the issue. Please do this.
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★☆☆☆☆
“Carhire to avoid”
Written on: 10/11/2012 by Farnedeeps (1 review written)
Went on holiday to Costa Blanca in sept 2012 , hired a car through Carjet before going,to be collected at Murcia airport from Dickmans carhire , car was a Fiat Panda bit scruffy, but ok, was asked to take out their insurance or put 500 euro on credit card,took out their insurance. On returning home received credit card bill to find that had been charged 374 euro, for insurance and tank of fuel. Contacted carjet and complained about this after a few emails finally got email to say that would... (read more)
★☆☆☆☆
“Never again!!”
Written on: 30/10/2012
Vi bestilte bil gjennom leiebilguiden. Fikk vite at vi skulle få bil fra Dickmanns. Har aldri hørt om selskapet. Måtte vente 1/2 time på pickup fra flyplassen, etter å ha ringt og etterlyst dem. Ble kjørt (i mørket) til et industriområde hvor "kontoret" var. Måtte vente 15 min. før noen dukket opp. Det ble krevd 300 euro i depositum for evnt. skader som ville komme, selv om jeg hadde kjøpt kaskoforsikring et annet sted. Måtte betale 88 euro for bensin, og tanken skulle leveres... (read more)
★☆☆☆☆
“Never again: thieves!!!”
Written on: 11/10/2012 by Paul8000
Never rent a car there, they blame me € 300 for a little scrath that will never be repaired. Look for another company ! (read more)
★☆☆☆☆
“DONT TOUCH WITH A BARGE POLE”
Written on: 05/10/2012
I would also say DONT TOUCH DICKMANNS!! We hired a car through do you spain and boy were we done. Do you spain dont reply to any of your questions and give no support. Dickmanns called us the week before we went to confirm the car. I confirmed with them the type of car an they said they had a Zafira earmarked for us as we had 5 large adults . They also verbally confirmed I could have a full to full fuel policy for 30 Euro. The staff at Dickmanns who were totaly disinterested and unhelpful ,... (read more)
★★★★★
“Alicante Airport Sept 2012”
Written on: 03/10/2012
I was directed to Dickmanns by the Auriga Crown site. I was somewhat concerned as there seemed to be a lot on negative reviews concerning the company. My experience was entirely different. I was collected by the courtesy bus at the pick up point at the -2 level of the airport building. The transfer takes about 3 - 4 minutes. The staff were courteous and efficient, the car was clean and I would say approximately one year old (30 k km on the clock). I paid a security deposit as I had my own... (read more)
★★★★★
“EXCELLENT CAR HIRE COMPANY. NO PROBLEMS”
Written on: 01/10/2012
I HIRED A CAR IN SEPTEMBER FOR A WEEK. HAVING LOOKED FOR A CAR HIRE COMPANY FOR A WHILE ON THE INTERNET BEFORE WE BOOKED, WE FOUND DICKMANNS. TO BE HONEST WE BOOKED IT ONLY BECAUSE OF THE PRICE AS IT WAS THE CHEAPEST. OUR EXPERIENCE WHEN WE ARRIVED WAS FAULTLESS. WE WERE PICKED UP BY THEIR COURTESY BUS AND TAKEN 5 MINS AWAY TO THEIR RENTAL OFFICE. ONCE THERE WE WERE SPOKEN TO IN EXCELLENT ENGLISH BY THE STAFF. WE DID HAVE TO LEAVE A SECURITY DEPOSIT OF 300 EURO AS WE HAD ALREADY TAKEN... (read more)
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Showing 11 - 20 of 50 Reviews
★☆☆☆☆
“Tourist trap! beware!”
Written on: 30/09/2012 by roikles (1 review written)
We booked a car for the week from Dickmanns via Skyscanner a couple of weeks before we were due to fly out, paid for the top end insurance as advised by friends to cover anything that can happen and we were sent email conformation once we had paid that we had car, insurance and petrol as well as a shuttle bus pickup from the airport. all paid for bar an additional 20 euros to be paid when we got the car. We arrived at alicante airport around 1am, made our way to the Car park to await pickup... (read more)
★★★★☆
“Better than I thought!”
Written on: 23/09/2012
Got to Murcia airport found van easily enough. Didn't wait too long, was not happy about request to pay 5 euro per day for further insurance so paid deposit instead then became a little apprehensive about getting this amount of £500 returned. However there was no problem and I received this back into my account within 7 days of returning. Also not happy with cost of diesel 88 euro, we only used about 1/4 of tank, so they are making a bit of money from this practice. Car was fine,... (read more)
★☆☆☆☆
“should of read reviews”
Written on: 09/08/2012
Hired a car from Murcia SJV Airport 01/07/12. Car a Diesel was occassionly missing as you drove along but was ok. 2 days later it wouldnt start. My wife contacted Dickmanns who agreed they would pick car up on a tow truck next day. we agreed to make our way to get a new car(petrol) from Airport all going well. When i got home found 300 euros taken from credit card on day they picked up car then 200 euros refunded day before we handed second car back. sent a number of emails via Dickmanns... (read more)
Zzx27's Comment
Written on: 20/09/2012
contact your card supplier. they will give you a form to fill in and freeze the charge on your bill until its sorted
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★☆☆☆☆
“Charged for damage that we hadn't done”
Written on: 01/08/2012 by kazjan (1 review written)
Recently returned a car to Dickmanns at Murcia airport only to find 6 days later another 100 euros was taken from our credit card. On emailing the agent that that we had booked the car hire through, we were advised that this was due to a scratch on the door mirror. The black mark, not a scratch was on the car when we collected it but we didn't mention it as in the past car hire companies have told us that it would be covered by the insurance. At no point was I asked to inspect the car by the... (read more)
★★★★★
“Dickmanns very good service!”
Written on: 04/07/2012 by davies2323 (1 review written)
Dickmans rent a car is the best car rental company i have ever used! We travel a lot and i always use local car rental companies but Dickmans cars is really the top! Clean new cars, good service. I recommed this car rental ofice to anyone will travel to Alicante or Murcia. (read more)
Geofb's Response to davies2323's Review
Written on: 27/07/2012
I have read that , although you return the car in good condition , you have to put the keys in a box ,and later on your credit card is debited for " scratches or dents", some people have said it is a con!
Any comments?
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Babskm's reply to Geofb's Comment
Written on: 04/01/2013
We returned car exactly as we received it. 10 days later I noticed charge on my credit card for €250. It took numerous phone calls to Dickmanns and Argus carhire whom we booked through before we were told that we left car back without spare wheel.Argus, cartrawler said that they cant help even though they gave us car from Dickmanns. Credit card company said Dickmanns wont enter arbitration. Clearly they are conning people.
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★☆☆☆☆
“Just booked!!”
Written on: 26/06/2012
I have just booked two weeks car hire for August with Argus carhire. I have just received a voucher stating the rental provider is Dickmans!! After reading these reviews I am going to ring Argus Car hire and demand that they put me with another car rental company as this Company sounds terrible and I really am not looking forward to doing any business with them whatsoever!! (read more)
Guest's Comment
Written on: 13/07/2012
Did you re book, as I have a reservation through Argus with Dickmanns.
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★☆☆☆☆
“Bad Practice”
Written on: 24/06/2012
We paid for our car hire on the internet,only to find that we had an extra €82.00 to pay before we could take the car,this is practice underhanded as this car probably had half a tank full of fuel,because on return I had only used half a tank full of fuel so in fact Dickmanns actually owe me € 40.00. I would never hire from this company again. In the Daily mail on 21st April this was highlighted, I didn't think I would be caught out like this,I have learnt my lesson( (read more)
★☆☆☆☆
“STITCH UP MERCHANTS”
Written on: 22/06/2012
We took our hire car(hired from Dickmanns) back to Murcia Airport and dropped it at the car park as asked to do so, leaving the keys and the parking ticket, attached to it, and put it in the appropriate letter box on the 'white van'. To our disgust we received an email from the agents, Cartrawlers, (who put us on to Dickmanns) saying that Dickmanns had charged us 400 euro for damage to the car. WHEN WE LEFT THE CAR THERE WAS NO DAMAGE AT ALL. We have been in touch with our credit card... (read more)
★☆☆☆☆
“SCAM”
Written on: 22/06/2012
What is Dickmanns doing ?? Charged me 200 euros after returning to England, and only after contacting them, saying that I have returned the car with scratches - which we did not !!! Apparently if we had told them that the car had been scratched our insurance would have covered it but because we did not report they are saying this is negligance !!!!!! WE DID NOT REPORT BECAUSE AS FAR AS WE WERE CONCERNED THERE WAS NOTHING TO REPORT. Car jet are looking into this but cant believe that they... (read more)
Jarpar's Comment
Written on: 13/12/2012
I have had a similar experience as yourself and have written a review entitled mugged. I was advised by the European consumers association after contacting trading standards today to have as many people as possible log with them their problem with Dickmanns and they may be able to address the issue. Please do this.
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★☆☆☆☆
“WISH I'D READ THESE REVIEWS”
Written on: 13/06/2012 by unhappyscott (1 review written)
Like others, I have used Dickmanns regularly and never had any problems. I have just come back from Spain and as usual I parked the car by the van and dropped the keys and parking card in the box. I have just noticed that Dickmanns has put through a further EU330 to my credit card. No explanation. I assume it is an error on their part and have contacted Tesco Bank so they can reverse it. However, I see from other comments Dickmanns is now scamming people by charging for anything it... (read more)
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Showing 21 - 30 of 50 Reviews
★☆☆☆☆
“DO NOT USE............BE WARNED.............CONMEN!”
Written on: 02/05/2012 by jhangry (1 review written)
PLEASE PLEASE DO NOT USE. Returned a hired car back in same condition as we received it but they have taken 300 euro from my credit card account. Apparently this is for a scratch and a broken mirror. Fortunately I have a full set of photos showing the condition we left the car off. I will be fighting thid to i get my money back.....BUT PLEASE DO NOT USE THEM!!!! (read more)
★☆☆☆☆
“Total rip off merchants....”
Written on: 27/04/2012 by calred40 (1 review written)
Booked car over Easter, have used Dickmanns several times as own a property in Spain, never had any trouble before, only over charged for petrol, which unfortunately is the trend with other car hire companies at the moment. While we were away at Easter, another car damaged our hire car when parked up. We followed all the instructions reported to car park attendant who gave us his name and number and said he would take a look at CCTV. Went to Dickmanns office in Torrevieja to report damage.... (read more)
★☆☆☆☆
“This company rips people off!! they don't reply to emails”
Written on: 26/04/2012 by JNeeds
Hired a car through Economy cars. collected the car from Dickmanns. When we collected the car at night we were taken by one of the employee's to hand over the car. whilst i was looking around the car I was told that don't worry sratches and scuffs are covered even though i pointed out the large scuff on the front bumper. This again was assured was covered. Before you collect the car you are expected to sign the agreement and only 1 pink copy is given so you are already signing that the car... (read more)
Jhangry's Response to JNeeds's Review
Written on: 17/05/2012
We had exactly the same experience. Picked car up at night and again, only given pink copy. Staff member refused to let us to make note on copy. We however took photos of damage which were date & time stamped. Staff member told us not to worry about damage as they knew all about it and told us not to bother taking the photos as they had already taken some!! On return home, we discovered that dickmanns had taken €300....for the damage!! We presented them with photos at pick up and drop off and after much preservance we got an apology email today from the Managing director, and we are getting our money back. MD says he is carrying out an internal investigation. To be honest, thanks to out good photos, the company have been caught on and this is actually their regular practice!!
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★★★★☆
“Dickmans no problem”
Written on: 29/03/2012
We used Dickmans on two of our visits to Spain last year and the other two vists we used Goldcar the only reason Goldcar were cheaper on the other two occassions. I have also booked Dickmans this year. No issues, you can book direct via their website, they breakdown the price of the car and the fuel, (pay and leave empty) and we always go for the extra insurance to avoid issues. So you know exactly how much it will cost. They also include one extra driver free. Most of the brokers give... (read more)
★★☆☆☆
“fuel and insurance rip off”
Written on: 29/02/2012
Hired a car from their Alicante depot. when I hired the car a small Fiat. I was told that it was fully insured but when I was taken to collect it they said that if I did not take out their extra insurance and the battery went dud that I would be responsible to pay for a new battery and fitting charge. it would also cover the hub caps ect. had to pay another 30 euros for the insurance. then they charged 75 euros for the fuel. a small Fiat can't hold that ammount of fuel.It's up to you but I... (read more)
★☆☆☆☆
“Fuel RIP-OFF at Dickmanns!”
Written on: 15/01/2012
We have used Dickmanns Car hire Alicante for our last 2 visits to Spain in Nov and Dec 2011. We paid for half a tank of fuel and then were told to leave the car half full on return - effectively paying for the petrol twice!! To add insult to injury the petrol gauge in the car was set or 'tampered' with so that when trying to leave the car half full at the pumps a couple of miles from the airport we found it impossible to do so. No matter how much more fuel we put into the car it still kept... (read more)
★☆☆☆☆
“Charged for damage”
Written on: 29/12/2011
Booked through Carjet, their terms and conditions say the renter is not responsible for any damage to the bodywork. Car looked OK when we picked it up, although it was very dark and the car was black. The same day we returned the car my credit card was charged 200 Euros. I was told by Dickmanns it was for a dent in the back door. We were not aware of any damage so could not have reported it to Dickmanns. Carjet seem to drag out all the email correspondence until you get tired of chasing and... (read more)
Jarpar's Comment
Written on: 13/12/2012
I have had a similar experience as yourself and have written a review entitled mugged. I was advised by the European consumers association after contacting trading standards today to have as many people as possible log with them their problem with Dickmanns and they may be able to address the issue. Please do this.
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Mariner2's Comment
Written on: 14/12/2012
Yes, a good idea, I will do so today - Dickmanns are by far the worse company I have had to deal with in the 25 years I have been hiring cars from Alicante airport.
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★☆☆☆☆
“RIP OFF PETROL PRICES”
Written on: 19/09/2011 by bazilt
I was charged 70 Euros for petrol for filling a small car. On returning the car I filled it with petrol so that I could have a refund on this astronomical charge. They failed to refund either the 70 euros or the price of the full tank of petrol I had paid for. Their excuse was that it was all in the small print in other words a scam to get more money for the supposedly cheap car hire they are offering. DO NOT USE THEM. (read more)
Daniel_Dickmanns's Response to bazilt's Review
Written on: 27/10/2011
Hello Sir,
My name is Daniel i´m working at Dickmanns in the Customer Care departement, i just saw your review and need to tell you that unfortunatly you did not read our conditions. Our Fuel policy says that we give you the Car full and you need to return it back empty, there will be no refund for petrol in any case. If you need further information you can contact me at customercare@dickmannsrentacar.com. Best Regards Daniel
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★☆☆☆☆
“Dickmanns absolute rubbish”
Written on: 14/09/2011
Terrible, charged me 200 euro for alleged damage to the car. They said we left three small cigarette burns in the car seats. We do not smoke and never saw any of these burn marks we are accused of. We have tried to challenge these allegations and all we got was tough and now they no longer return our correspondance. Still really annoyed about the situation. (read more)
Daniel_Dickmanns's Comment
Written on: 27/10/2011
Hello, i tooked a look at your case and my departement sent you a couple of images with the details, we always previously check our cars before they go out, and before we charge any ammount to any customer we got procedures to do before.
In your case we searched for the previous contract of the customer who hired the car before you to see if there have been any problems when they returned the car, and the car was marked as good and ready to rent.
If you need further information please contact me at customercare@dickmannsrentacar.com.
Best Regards,
Daniel
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Jarpar's Comment
Written on: 13/12/2012
I have had a similar experience as yourself and have written a review entitled mugged. I was advised by the European consumers association after contacting trading standards today to have as many people as possible log with them their problem with Dickmanns and they may be able to address the issue. Please do this.
Reply to this comment
★☆☆☆☆
“Do NOT book a car with them. Terrible customer service”
Written on: 04/09/2011
We booked our car with enjoy your car hire and I was very pleased with their customer service. I sent them a few emails and they always replied promptly and efficiently. Unfortunately the same can't be said for Dickmans. Like other reviews, it looked like I great deal for the car but after paying for extra insurance and being forced to pay for a full tank of gas that wasn't needed, I felt like I was being ripped off. The man on the desk, short black hair and glasses, he was not friendly at... (read more)
Daniel_Dickmanns's Comment
Written on: 27/10/2011
Hello,
We are very sorry about your experience, our target is to satisfy our customer and to give a high quality service, we always check our cars before they go on the road, also our fleet just good new cars ( not older than 1 1/2 year ). If you could come back to me at customercare@dickmannsrentacar and provide me with some more details, i will see what i can do for you to hopefully get you back.
Best Regards,
Daniel
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Showing 31 - 40 of 50 Reviews
★☆☆☆☆
“RIP OFF PETROL”
Written on: 18/08/2011 by malduncan (1 review written)
I had to pay 70 euros for a tank of fuel for a MICRA?? it just would not hold 70 euros worth of fuel at current fuel prices, at the time I looked around all the local petrol stations only to get more would up. seems that they take every opertunity to get more and more money from you, what strarts to be a reasonable rental charge then its excess on insurance and excess fuel charges, its no wonder that the euro is not worth what it is they are just pricing themselves out of the market, never... (read more)
Daniel_Dickmanns's Response to malduncan's Review
Written on: 27/10/2011
Hello Sir,
You need to understand that the prices for the cars are very cheap, and if we would sell the fuel for the same price that we buy it on the petrol station it would not be rentful for us in any case. The insurance is optional and you dont need to make it.
Best regards,
Daniel
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★★★★★
“First time that we have used this company at Alicante...”
Written on: 07/05/2011
First time that we have used this company at Alicante airport and we were very impressed with the efficiency of their service. The minibus was waiting for us outside the new terminal to transfer us the short distance to their compound to collect our car.Staff were very helpful and pleasant, the car was in good condition and we would definitely use them again. (read more)
★☆☆☆☆
“Rude, don't keep their promisses, the young man with a...”
Written on: 18/04/2011
Rude, don't keep their promisses, the young man with a beard is kind of frightening. Not suprising: I don't recommend them! (read more)
★★★★★
“Having regularly rented through Record and watched...”
Written on: 23/05/2011
Having regularly rented through Record and watched their service go downhill for the last couple of years we decided it was time for a change. Having read the good reviews for Economy car hire we booked with the car being supplied by Dickmanns and I have to say I would recommend it. On arrival at Alicante we got the lift down to level -2 where the courtesy bus was waiting as arranged. 5 mins later we were at their office (just off airport) and 10 minutes later in the car and away. Got a... (read more)
Malduncan's Comment
Written on: 18/08/2011
This must mean that Record is very bad... as Dickmanns is the bottom of the pile for me....
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Daniel_Dickmanns's Comment
Written on: 27/10/2011
Hello,
We appreciate your positive feedback, and we hope to see you back again. Thank you so much.
Best regards,
Daniel Villar
customercare@dickmannsrentacar.com
Daniel
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★☆☆☆☆
“I hired a car from 19th -26th Feb. The price was good...”
Written on: 29/04/2011
I hired a car from 19th -26th Feb. The price was good initially but having paid for a tank of fuel I was told to return the car full. I did this and ensured their staff checked that it was full before I left. I am still waiting for the fuel cost to be refunded. I have e-mailed them twice but had no reply. I went back to Spain just before Easter and visited the office in La Siesta. A member of staff told me that they make their money by over charging on the fuel. He told me that he would look... (read more)
Jarpar's Comment
Written on: 13/12/2012
I have had a similar experience as yourself and have written a review entitled mugged. I was advised by the European consumers association after contacting trading standards today to have as many people as possible log with them their problem with Dickmanns and they may be able to address the issue. Please do this.
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★★★★★
“Timely shuttle service from/to Alicante airport, most...”
Written on: 03/04/2011 by Bernardo (1 review written)
Timely shuttle service from/to Alicante airport, most friendly staff, new car in excellent condition, and all at a very competitive price. One of the best car rentals I ever came across. (read more)
★★★★★
“This is the first time we have hired from Dickmanns. ”
Written on: 18/03/2011
This is the first time we have hired from Dickmanns.
The car was exactly as promised and the staff were very helpful ...
(remember it's not their fault we have little Spanish !)
We had checked reviews and details for our arival and had no problem finding their office.
(Car park opposite Terminal 1, upstairs, go to far end, office on the right)
The car was clean and fresh inside, full of fuel at a very fair price, and well serviced. We are using them again soon.
(read more)
★★★★★
“I go to Spain several times year booking through...”
Written on: 20/02/2011 by juneca (1 review written)
I go to Spain several times year booking through agent, I have had few duff cars and complained, this time I was given Dickmanns never heard of them so read reviews, I found excellent service, Yes I had to wait but this is usual with all rental companies as many flights come in together, All my future rentals will be direct with Dickmanns no fuss,no extra hidden charges as so many rentals have. So glad to have found them, very nice courteous staff. Best rental I have had in Spain.
June Calvert
(read more)
★★★★☆
“I've hired through Dickmans several times,& I can see...”
Written on: 06/01/2011
I've hired through Dickmans several times,& I can see where the poster is coming from re the site of the office etc..However they are good value for money,as their additional costs,extra drivers,petrol,insurance etc ,are more reasonably priced than many alicante car hire firms. (read more)
★☆☆☆☆
“Strongly advise anyone considering hiring a car at...”
Written on: 01/11/2010 by david o mahoney (1 review written)
Strongly advise anyone considering hiring a car at Alicante airport to steer well clear of Dickmanns.I arrived at night and it is very,very difficult to find their tiny office.There appears to be no signage anywhere.They are at the very back upstairs.They are hopelessly understaffed.Only a charmless young man.When I eventually got the car,which wasn't the type I paid for initally,it took a long time to find the exit.It is even more of a nightmare trying to return the car as you have to go... (read more)
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Bobkinloch's Response to wallrobert's Review
Written on: 08/04/2013
Dont use them. They didnt return my 300 euros either
BUYER BEWARE