I made an online order….the wrong items were delivered to me..the 2 of the items I ordered are now out of stock..in order to get a refund..I have to take the package to the post office and mail it back…this is absurd.

Purchased 2 items in the Leeds city centre store and when leaving, the alarm went at the door. I thought a tag had been left on but the Ladieswear floor manager scanned my coat, shouted that there was a top in my coat, marched me through the store on a busy afternoon to the office. I was in shock and humiliated. She shouted at me to take off my coat and of course there was no item inside it. She said there must be something wrong with her scanner and continued to verbally abuse me. When reported, Customer Service said they investigated the issue, the scanner was faulty apologised for the mistake and offered a voucher so I would shop there again which of course I won’t. Horrific experience