Zara Online Reviews - www.zara.com

Click here if this is your business
★★☆☆☆
1.7 / 5
19% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Summary

This page is for reviews of Zara Online - if you are looking for reviews (or would like to write a review!) of a high street branch of Zara then please visit our High Street Shopping category.
? Ask our helpful community of experts about this product or company
Zara Online - www.zara.com - Ask a question now

Media Gallery for Zara Online - www.zara.com

Zara Online - www.zara.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Showing star rating of:

(cancel refinement)
★★★★★

“Great Service - Good Quality Items”

Written on: 18/07/2014 by Esteponacompulsivespender (1 review written)

We live in Estepona, Spain and I ordered 4 pairs of trousers. They arrived within 48 hours. The only criticism is that I ordered 1 x size 40 and 3 x M (medium). The size 40 was perfect but the M's were too small. (They really should standardise their sizes to numbers or letters but not both.) As I wanted to return the M's for L's, I called their help centre in case there was a way to save them a courier charge. (Here are the M's, give me the L's as a direct swap). The lady kindly explained that… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Amazing Shopping Experience.”

Written on: 10/07/2014 by blBarrett273 (1 review written)

Because I live in New York I hate going to the Zara unless I am desperate. So online zara is a huge hit for me. I shop online usually every month. Never have I lost a package and never have my items been damaged. I get really fast shipping, usually here in 2 days, 3 days maximum. Without paying the $10 for express shipping. Zara always has what I want online, even things they don't have in store. I recommend to everyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Must have cleaned up their act! ”

Written on: 29/06/2014 by Hall1948 (1 review written)

Placed an order from zara on the 27th and this was during a busy sale period . My only disappointment has that for some reason delivery to store was unavailable for 3 days and as I didn't want my item to sell out I chose to have it delivered home at the standard cost of 3.95. This states you should get your parcel between 3-5 days and there was a warning that during sale periods this could have an additional 24-48 hour delay. Well my parcel arrived on the 29th two days after the order ! On a… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very quick!!”

Written on: 20/08/2013

I've ordered twice during the sale period and both deliveries came either next day or day after, the delivery was standard which was no more than £4. It's probably my favourite shop online to buy from due to them keeping you informed by email and text when it's going to be delivered they also specify the time period that it'll be delivered. Wouldn't hesitate to order from them again!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great experience today in zara Oxford circus”

Written on: 31/05/2013 by feketemonika80 (1 review written)

I'm regular customer in zara stores, I love your fashion and style. In my wardrobe is plenty of your staff. I went to zara in Oxford circus today morning,because I had problem with one pair of your shoes, but I couldn't find my bill of sale, I explain everything to member of staff, very efficient girl, she call her female manager and they sorted my issue with professional maner and made my day. Very appreciate it! Thank you very much!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Couldn't ask for better service”

Written on: 15/03/2013 by Ellen129 (1 review written)

After I placed an order for shoes online on Monday evening 11 march, I read the the overwhelming number of negative reviews and feared the worst. While I would always be happily surprised to have my order delivered within 3 working days (yes, they did arrived on 14 march), I was especially impressed in this case, given the bad press. Maybe I've been exceptionally lucky, or maybe Zara has taken the bad reviews on board. I for one will happily use this website again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Love this store!”

Written on: 28/02/2013 by Thomas.montenegro (8 reviews written)

I love this store. I saw it in San Francisco and then LA. It has such different clothing and it looks so easy to wear and stylish. I love the T shirt with the picture of an outdoors scene. The colors are so great. It does not really seem Spanish. Some of the clothes I would not wear but a lot I would. I see people wearing it and it makes a statement. Some of the clothes are so basic they would really come in handy. It woud be great for film extra work I used to do and almost… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fast, Easy and Great Boots!”

Written on: 25/02/2013 by TechMom (2 reviews written)

Ordering shoes online is always iffy as you cant be sure of quality and sizing but I ordered my husband some boots very late on a Saturday night. I checked the sizing chart and they provided sizes in inches also! So I could measure his foot to make sure. Very easy to find what you want, and payment was quick. Midday Sunday, only 12 hours after I ordered (standard delivery) I received a text to say they would be here Monday! Amazing! I had my doubts they would actually turn up so soon but Monday… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Greggory's Response to TechMom's Review

Written on: 26/02/2013

I actually order from zara onlinr myself. their return policys and customer service is something other companys should learn from.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Very good experience”

Written on: 13/02/2013

The clothes are amaizing and customer service was very helpful. My order arrived on time and in good conditions… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Thankfully lucky.”

Written on: 09/01/2013

I am a huge fan of Zara products and have always enjoyed shopping at their stores. The quality is decent and I love the style variety this brand offers. Lately, I am finding it incredibly competitive to shop at the Zara stores in my area and often not finding the products in my size. So I decided to turn to their online store. Especially during the sale period, I have no luck at finding what I want in my size at the physical storsz. I was very skeptical, having read the unfortunate… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great shopping experience!”

Written on: 06/12/2012 by ahappyzaraonlinecustomer (1 review written)

Despite all the negative reviews about Zara Online, I decided to give it a try. I placed my order on Tuesday morning and I selected standard delivery (as it is free of charge if your order is above 50 quid). I was expecting to receive my parcel next week. To my surprise, I received the parcel just a day after I placed the order. I was absolutely thrilled by their great service! My shirts and dresses are all in perfect condition!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“ZARA NUMBER 1 SHOP ONLINE ”

Written on: 11/09/2012

I find it hard to get to a Zara store since started to care for my mother so shop online .i can't recommend this store enough the online service is 5 star .i have never had any problems and delivery is super fast and have often received a refund of my delivery cost from them . If I ever had to phone customer services I find the staff friendly and helpfull.Thank YOU ZARA… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Exceeded expectations”

Written on: 28/12/2011 by AussieinHolland (1 review written)

Admittedly I was slightly wary about ordering via the website, after reading a few negative reviews. However, my experience has been completely positive despite initial worries. I made my purchase on 26/12 (evening) and received a text the following afternoon saying that it would be delivered the next day. Also received multiple emails with the delivery status. Package received in mint condition on 28/12, within two days of ordering! Very impressive, seeing as I chose STANDARD delivery. Will… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Was a bit worried after reading some negative reviews,...”

Written on: 15/04/2011

Was a bit worried after reading some negative reviews, but really shouldn't have been. Order placed on Sunday night, communication received on Monday saying it had been shipped, and again on Thursday morning saying it was in-store awaiting collection.

In-store collection process really easy and secure - ID and signature required, goods were securely padded and packed, and as a result were in absolutely perfect condition... impressive, seeing as they were shipped from Madrid.

Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Read all the reviews after paid online , I was so...”

Written on: 14/01/2011

Read all the reviews after paid online , I was so worried, but in fact whole purchase was 100% satisfaction.Bought 4 things all sent correctly and in perfect condition and very well packaged.Ordered on 10/01/2011, received on 14/01/2011, got 3 emails from them and even told me delivery day and time.

Perfect A+++ ,hope they can continue their service like this,definitely shop online again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“After reading previous reviews I think I'm incredibly...”

Written on: 02/01/2011

After reading previous reviews I think I'm incredibly lucky.
I was a bit afraid of buying goods online during winter sale. But I did on 27.12.2010. Zara.com has a clear and elegant graphic layout which makes shopping experience a pleasure. Packaging, quality and style of clothes - outstanding. I have chosen a standard delivery, usually 2-3 days but due to adverse weather conditions 5-7 days. Luckily TNT delivered everything on 31.12 from MADRID(!?). I received at least 3 emails from Zara… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview