Zara Online Reviews - www.zara.com

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★★☆☆☆
1.6 / 5
168
16% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

This page is for reviews of Zara Online - if you are looking for reviews (or would like to write a review!) of a high street branch of Zara then please visit our High Street Shopping category.
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★☆☆☆☆

“Extremely bad customer service”

Written on: 21/03/2016 by Larissaq402 (1 review written)

It is the second time since the beginning of the year that I have to deal with Zara's extremely bad customer service after receiving the wrong items in my orders. First of all, there is no easy form on the website that can be filled in when you have a problem with your order. If you want to do this online instead of losing time on the phone, you basically have to email them and fill in yourself all the details of your order, ie the system doesn't even generate an automated email including the… Read Full Review

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★☆☆☆☆

“ZARA- nightmare online customer svc”

Written on: 03/03/2016 by Bagmuna (1 review written)

Almost all my clothes are from Zara. I'm a regular online customer-literally buy something monthly. Recently I ordered a white short jumpsuit and other stuff and saw that the jumpsuit has black pen marks on the pockets. Like it was used as their pattern in the factory.i returned it and got and email that they will send me back the merchandise as it was not in the original condition . What kind of service was that? Tags and everything was there. I'm in Calgary (cold) I hope they even considered… Read Full Review

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★☆☆☆☆

“Horrible refund policy!!!”

Written on: 25/02/2016 by 478Chase (1 review written)

I bought my young sister many clothes for Christmas and unfortunately shortly after this she died unexpectedly. She never got chance to wear the clothes and the tags were still on but the gift receipt was thrown away because she was planning on keeping the clothes. I went to the store figuring given the situation and that the tags were still on the clothing they would refund me, but it turns out they will do nothing without a receipt. They were heartless and could have cared less that my sister… Read Full Review

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★☆☆☆☆

“HORRIBLE CUSTOMER SERVICE”

Written on: 07/02/2016 by MacyFitzgerald97 (1 review written)

I recently ordered multiple items from Zara online. After FedEx lost my package, I filed a lost package claim. FedEx told me to call Zara, and have my purchase reimbursed at FedEx's expense. I had to file my claim THREE TIMES over two weeks, after Zara repeatedly denied that FedEx lost my package. Customer Service was rude, aggressive, and accused me of being a liar. I have never had such a terrible experience with customer service… Read Full Review

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★☆☆☆☆

“The Absolute Worst”

Written on: 23/01/2016 by DorianLloyd486 (1 review written)

I ordered Christmas gifts for my children at the end of November 2015 and the package was delivered to my house when I was not home. The package was stolen from my front door so I called the shipping company, Fed Ex, to let them know. (I also filed a police report as this had been happening around town) Fed Ex told me I needed to call Zara to have them file a claim on my behalf. I called Zara and told them that my package was stolen and that I needed them to file a claim with Fed Ex. The woman… Read Full Review

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★☆☆☆☆

“Run away”

Written on: 19/01/2016

This was my first time ordering. NEVER AGAIN. The worst customer service. I placed an order the end of November. I received a confirmation that my order would be shipped in two separate shipments. I received my first package, delivered by UPS, no problem. My second package was scheduled for delivery on another day. I received confirmation that it was to be deliverd by Ontrac. I never received the package. I called customer service at Zara. Good luck trying to get in touch with… Read Full Review

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★☆☆☆☆

“never come back again”

Written on: 17/01/2016 by tran63 (1 review written)

I could not give them any star because so bad in customer services. On the black Friday, I did order on their website about 3 items. the sale and payment is successfully completed and they sent me payment confirmed. After few days they send an email said that the error of system and they cancelled the order. I did by online a lot, it never happened with other American website such as Macc'y .com, loft.com ext... It seems very cheating with clients on the big date of sale, they just attracted… Read Full Review

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★☆☆☆☆

“not even worth the star and you need a better equipped...”

Written on: 07/01/2016 by simrankaur (1 review written)

Hi, I purchased a dress from Zara for a party and the strap of the dress broke off in the party ( extreme embarrassment ), when i called them to exchange and get a new piece for the same dress , their apparent team ( useless and unequipped )decided after 2 reviews that they would not exchange it because its apparently not a production mistake and its my mistake ( wow !!! extreme respect towards your customers !!! keep it up Zara) I have purchased from Zara in turkey , USA , UK and India… Read Full Review

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★☆☆☆☆

“o rating store”

Written on: 31/12/2015 by CalvinMcCain (1 review written)

worst service i have every had from a store . would never buy from them again .item sent was wrong size even though invoice clearly states size required, item also had a hole in garment. spent over 1hr in line up to try to return item in croydon store to be told that because the item is different size to one on invoice they couldn't refund or exchange item. Customer service was rubbish gave me a pass for delivery next time(they could only wish!) after wasting my time and paying for parking i… Read Full Review

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★☆☆☆☆

“tooooo slow”

Written on: 25/12/2015 by hnForsyth297 (1 review written)

I placed an order to pick it up in store 12th Dec.They emailed me they have shipped next day. But I haven't recieved email yet from them to collect my item. I have been waiting for 10days! They said taht they are currently trying to locate my parcel. They don't know where my item is now. Absolutely rubbish. … Read Full Review

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★☆☆☆☆

“Never buy online with Zara , uses your money never...”

Written on: 03/12/2015 by Enrolada (1 review written)

I've had a terrible experience with Zara , charged me for deliver and the site said never pay for deliver if you buy more than 50£ , they were suppost to delver in 24 hrs to 72 , I'm waiting have been a week and they always say that is coming ... really hard to have the money back !! And the black friday discount is fake Terrible customer service Worst experience I've ever had purchasing online clothes… Read Full Review

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★☆☆☆☆

“Avoid at all costs.”

Written on: 22/11/2015 by Imanif173 (1 review written)

Do not shop at this business. It's a bad business and a rip off in my opinion. I ordered an item and they never delivered it to me. When I called numerous times to let them know, they refused to send the item or refund my money. The customer service rep taunted me by suggesting i call the police. Bad reviews and lawsuits all over the internet… Read Full Review

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★☆☆☆☆

“BIG JOKE”

Written on: 15/11/2015 by MacKayya21 (1 review written)

Ordered a coat online, 2-3 working days. 7 days on after spending everyday on the phone to them, telling me they had attempted to deliver when they had NOT, Everyday telling me it would be delivered the following day, For then for me to contact hermes myself and for them to say my parcel is not even on the van and they dont know where it is, Then having to ask for a refund and being told it takes 2 weeks, What a joke of a company… Read Full Review

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★☆☆☆☆

“Horrible Zara Customer Service”

Written on: 16/10/2015 by Robinsonfr454 (1 review written)

I returned an item purchased which arrived defected to Zara, and received a notification that they're sending the item back, as it didn't arrive in the condition sent. It was returned in the same defected condition it arrived here. I sent a note online prior to returning, I called and included a note within the package itself. I have spent thousands of dollars and have been a loyal customer. I am extremely disappointed and upset about this, and the overall conduct by Zara. Over a few dollars… Read Full Review

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★☆☆☆☆

“Will never order from Zara online again!!! ”

Written on: 19/09/2015 by Jaeden191 (1 review written)

Calling customer service is useless, they are all unhelpful. Took nearly 1 month to receive my order. Tracking says they attempted but was unsuccessful even though I was at home everyday they said they tried to deliver. Had to change delivery address and again that took ages!!!!… Read Full Review

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★☆☆☆☆

“Zara don't buy ”

Written on: 17/09/2015 by bvPollock79 (1 review written)

I bought 6 items in the online store . I turned 5, they gave me back money for 4 , I wrote them an email and they phoned after 14 days told me I'm a thief and in a box were four things only. I never buy things in this store. I'll go to the police and I'll not allowing such treatment. … Read Full Review

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★☆☆☆☆

“on line shoping”

Written on: 04/09/2015 by Mdan (1 review written)

extremely long time wait for delivery.Customer service not helpful. for an order of more then 300 pounds, I got the offer two working days delivery, which proved to be untrue. I did not received email confirmation with how many days do I have to wait.Very disappointed and definitely I will not use the system on line in the future… Read Full Review

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★☆☆☆☆

“Useless delivery service”

Written on: 26/08/2015 by Cunninghamky240 (1 review written)

I placed an online order with Zara, I was told to expect delivery on Friday then Saturday, Monday etc you can see a pattern is emerging ! When I traced my order with the tracking no. it said the Courier had attempted delivery, this was not the case as I was at home each time. When I emailed Myhermes to explain they said it wasn't their problem and to contact Zara which I did only to be told the Courier had tried to deliver the goods and would try again the following day. Zara didn't appear to… Read Full Review

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★☆☆☆☆

“Never received the items!”

Written on: 04/06/2015 by BraxtonCole73 (1 review written)

I have been a regualr customer to Zara, but after my last order with them I will seriously reconsider where I want my money to go! I bought several items from Zara online shop and never received the items! Hermes says that they delivered my order to the correct address and on the delivery note there even is a 'customer's signature', but I never received my order nor signed for anything! Nor did my neighbours! I contacted Zara, but I basically have been treated like a liar, and I have been told… Read Full Review

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★☆☆☆☆

“home return collection service”

Written on: 29/05/2015 by Tyler205 (1 review written)

my return was handling for disgustingly more than two weeks, every time the custom promise me a collection , but not a post man arrived and I waited and waist my time like an idiot, i strongly recommend not buy anything from zara . it is expensive but the price cannot match the quality of the clothes and the custom service the return service is totally bullushit!!!!!!!!!!!!!!!!!!… Read Full Review

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