Zara Online Reviews - www.zara.com

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★★☆☆☆
1.7 / 5
19% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

This page is for reviews of Zara Online - if you are looking for reviews (or would like to write a review!) of a high street branch of Zara then please visit our High Street Shopping category.
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Latest Reviews

★☆☆☆☆

“Missing parcels on more than one occasion ”

Written on: 29/08/2014 by CassidyRodriguez (1 review written)

I have ordered items from Zara on just a few occasions and twice only half of the order arrived. You can not speak to a manager at customer service and their immediate response is one of disbelief it has happened. You basically have to fight for a refund which takes over a month to get back. Terrible service… Read Full Review

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★☆☆☆☆

“The worst”

Written on: 22/08/2014 by Angelicar346 (1 review written)

I placed an order for my daughter, she is is 6. Zara had a great sale on kids clothes. I placed the order on the 1st and I received the items on the 4th. The items was to big for my daughter, I contact the customer service number and asked to do an exchange, which they do not do. I had to get a refund and reorder the items. I shipped the items back on the 5th. I did not received a refund request in my email until 22nd. I contact the customer service in between the dates asking about the… Read Full Review

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★☆☆☆☆

“Never Shipped Goods”

Written on: 29/07/2014

USA Review: Ordered online and received a "shipped" email acknowledgement a few days later, without a tracking number. I followed-up with multiple phone calls requesting tracking number to FINALLY be told that they could not fulfill the order. I was told that I could purchase something else at that time. Bait and switch? I should have initially recognized that there would be issue(s) when I reviewed their email acknowledgements which lack important information. Telephone customer service… Read Full Review

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★☆☆☆☆

“Very prepotent after sale customer service. I will...”

Written on: 29/07/2014 by MargaretLeblanc (1 review written)

Very prepotent after sale customer service. I will never again buy from them… Read Full Review

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★★★★★

“Great Service - Good Quality Items”

Written on: 18/07/2014 by Esteponacompulsivespender (1 review written)

We live in Estepona, Spain and I ordered 4 pairs of trousers. They arrived within 48 hours. The only criticism is that I ordered 1 x size 40 and 3 x M (medium). The size 40 was perfect but the M's were too small. (They really should standardise their sizes to numbers or letters but not both.) As I wanted to return the M's for L's, I called their help centre in case there was a way to save them a courier charge. (Here are the M's, give me the L's as a direct swap). The lady kindly explained that… Read Full Review

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★☆☆☆☆

“Don't shop at Zara.ca (canada) the worst service”

Written on: 18/07/2014 by Gina_G (1 review written)

If you value your money! I advise, you do not shop at Zara.ca. They are fast to take your money but hesitant to help you or refund your money when something goes wrong. Recently Zara had a big sale so I thought! Oh great, perfect time to order some things. After placing an order for near $300... The order ended up "missing/lost/stolen/unabletotrace". Zara did nothing to help me with my missing order and advised that I pay proper attention to tracking information in the future. After years of… Read Full Review

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Kadara's Response to Gina_G's Review

Written on: 21/07/2014

Seriously? That's terrible customer service on their behalf. Take it up publicly. Perhaps write on their Facebook page? They might be more inclined to cooperate if 22 million+ followers see your complaint.

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★☆☆☆☆

“Zara sell gift cards and tell you that you can get a...”

Written on: 10/07/2014 by Neville349 (1 review written)

Zara sell gift cards and tell you that you can get a new gift card if lost or stolen as long as you keep the receipt. But when you actually loose or have your card stolen and ask them to replace the gift card beacuse you still have the receipt they refuse to. Don't trust what they tell you without reading the fine print… Read Full Review

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★★★★★

“Amazing Shopping Experience.”

Written on: 10/07/2014 by blBarrett273 (1 review written)

Because I live in New York I hate going to the Zara unless I am desperate. So online zara is a huge hit for me. I shop online usually every month. Never have I lost a package and never have my items been damaged. I get really fast shipping, usually here in 2 days, 3 days maximum. Without paying the $10 for express shipping. Zara always has what I want online, even things they don't have in store. I recommend to everyone… Read Full Review

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★☆☆☆☆

“Accused of wearing a returned item”

Written on: 10/07/2014 by BrianMcWilliams (1 review written)

I've just sent back three ill fitting items to Zara and been refunded for two. I was told the shop manager had deemed the third item non-refundable as it had been worn. I have certainly not worn the item so called to challenge this. She was unhelpful and told me that the item in question had a mark on the hem and creasing at the knees with no tag on. I hadn't spent time inspecting the item for faults as I'd tried on quickly and it didn't fit so had returned in the original packing. I'm now… Read Full Review

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★★★★☆

“Express delivery - good but extremely expensive! ”

Written on: 09/07/2014

I was initially worried about the customer service side of Zara, however I was relieved when my express delivery arrived when it was expected. I had ordered a playsuit to wear to my Sixthform prom and made the mistake of deciding to eventually go the week before. Due to the panic of not having a dress to wear, I had to pay the expense of the express delivery (£10) - I find this highly expensive for a next day delivery as other stores offer this service for around £4-6. I received… Read Full Review

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★☆☆☆☆

“Stay away from Zara.com”

Written on: 03/07/2014 by sqOrtega480 (1 review written)

I wish I did my research first before I purchased from Zara.com. I assumed since I usually have a good experience shopping in their stores, it's online store will be no different. I was wrong! Just like as others have said, Zara.com is a huge mess! I was told that I should expect 24-48 delay in shipping due to the sale event. Understandable. What's unacceptable is that a week went by and they have just sent me an email just now saying that it will be even more delayed. In times like this… Read Full Review

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★★★★★

“Must have cleaned up their act! ”

Written on: 29/06/2014 by Hall1948 (1 review written)

Placed an order from zara on the 27th and this was during a busy sale period . My only disappointment has that for some reason delivery to store was unavailable for 3 days and as I didn't want my item to sell out I chose to have it delivered home at the standard cost of 3.95. This states you should get your parcel between 3-5 days and there was a warning that during sale periods this could have an additional 24-48 hour delay. Well my parcel arrived on the 29th two days after the order ! On a… Read Full Review

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★☆☆☆☆

“Poor fabric for kids' clothes!”

Written on: 29/06/2014 by MadilynnHutchinson (1 review written)

I bought from Zara.com for the first time. Purchased two white Mao short sleeve white shirts for my 4 year old son. He wore each one, and stained them slightly (normal given his age). I washed each shirt on delicate, cold, and laid flat to dry. The stains did not come out at all, even with the spray and wash I pre-applied. The shirts are ruined after only one wear. They were over $25 each!! I called the company and they asked me to take photos of the shirts and email to their customer… Read Full Review

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★☆☆☆☆

“Very poor customer service and returns/delivery ”

Written on: 29/06/2014 by KashLopez163 (1 review written)

I ordered a pair of shoes from their website, they were in the sale but luckily they had my size left so I ordered them straight away. I didn't receive my order so after a few days (I paid nearly £10 to ensure I got them straight away as I wanted to wear them that weekend) I went to look at my order status and it said it had been cancelled. Now I hadn't done this so I was baffled as I had never had a company do that themselves and I didn't know why they would. It turns out they had refunded me… Read Full Review

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★★★☆☆

“It can't adjust the price for you when you pay more”

Written on: 27/06/2014 by GermanHumphries80 (1 review written)

I like the design of the clothes. After 3 days I purchased +$400 clothes from Zara. The prices were lower 30%. I just wanted to adjust prices of my purchase since I have worn the clothes that they can't be returned. However, it couldn't allowed me to adjust price but return those and purchase again.(but I worn them) I don't like their unbending system. I am willing to spend my money at Macy's to get better customer service… Read Full Review

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★☆☆☆☆

“Terrible teriible service. wasting my time”

Written on: 24/06/2014 by HarryFoster23 (1 review written)

I bought a pair of trousers online. I asked to return them and they told me i would receive aan email from a courier arranging a collection date. I never received an email so I called Zara and they weren't any help at all and just told me the same thing as before.. To wait for a email from a courier. Its been over a week now and still nothing. Horrible company, Dreadful service. Doubt I'll be using again… Read Full Review

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★☆☆☆☆

“Nil Customer Service”

Written on: 23/06/2014 by DeangeloChristian (1 review written)

Brought a dress from Zara online and the seam came apart the first day I wore it - at an event and it was horrendous because I had to spend the afternoon with my underwear exposed. I called customer service and was told I couldn't have a replacement dress as they had sold out on line but I could have a refund - Duh they have to do that by law in the UK for faulty items. I asked if instead Zara could pay for my dress to be repaired (I really love the dress), but have waited 2 weeks now and… Read Full Review

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★☆☆☆☆

“Unable to deliver a Gift Card”

Written on: 03/06/2014 by cuBurns3 (1 review written)

I ordered a gift card for my daughter in plenty of time for her birthday. The default address was autofilled with the recipient's address. I immediately informed Zara of the error but after several irrelevant emails (presumably computer generated) this was not amended. My daughter received a "while you out" card but on enquiring discovered the gift card delivery had been cancelled and returned to Zara. It will be a month from when I ordered before I receive a refund. Zara offered me… Read Full Review

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★☆☆☆☆

“Unreliable express delivery”

Written on: 26/05/2014 by Broganm323 (1 review written)

I ordered an item for express delivery at an additional cost of €10 to receive the item within 24-48 hours. Based on this timeframe I had expected my item to be delivered by Friday midday, at the latest. I checked the status of my delivery with the courier, UPS early Friday morning, only to find that the courier's website noted my delivery would not be made until Monday. Needless to say I was furious as I had paid the extra postage cost to receive the item prior to the weekend (for an… Read Full Review

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★☆☆☆☆

“Worst Customer Service”

Written on: 22/05/2014 by kpetrillo (1 review written)

I found a dress I liked for my graduate school graduation on Zara's website. When I tried to find it in the store I was sent around to four different people who all gave me noncommittal responses and shrugs of the shoulders. I decided to order it online anyway despite not being able to try it on. When it arrived, the dress was ill-fitting. Once I got around to taking it to a tailor, I was told the dress could not be altered and I had to find something else to wear to graduation. The day after… Read Full Review

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