Zara Online Reviews - www.zara.com

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★★☆☆☆
1.7 / 5
18% of users recommend this
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

This page is for reviews of Zara Online - if you are looking for reviews (or would like to write a review!) of a high street branch of Zara then please visit our High Street Shopping category.
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Latest Reviews

★☆☆☆☆

“STUPID SERVICE AND WRONG ITEM SHIPPED”

Written on: 19/11/2014 by ckHernandez176 (1 review written)

Somehow i ordered a men coat, what i got is ..... baby boy shirt!!!! IT TOOK FOREVER JUST TO COMPLETE EACH STEP. IT TOOK A DAY FOR THEM TO REPLY MY EMAIL. F ZARA… Read Full Review

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★☆☆☆☆

“worst expirience ever”

Written on: 08/11/2014 by mina32 (1 review written)

Wow i love your clothes but when things go wrong your customer service is the WORST service i have ever seen in the USA. I have ordering from so many stores all over but never had this much problem with items and costumer service ..... what you are doing to look after your loyal customers is beyond comprehension. I order 4 items --- from which: one item was missing belt ,other item is defective and on the end I need to deal for couple weeks with not professional costumer service by phone… Read Full Review

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★☆☆☆☆

“Please never use this”

Written on: 30/10/2014 by mgPrince358 (1 review written)

They messed up my order and calling them took a lot of time and patience, since I would need to call many times in order to get someone to help me because I kept getting hung up on. Blamed me for the mistake. Worst experience ever and never buying from Zara again… Read Full Review

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★☆☆☆☆

“worst service”

Written on: 10/10/2014 by Silva274 (1 review written)

Never had such a terrible service as in the zara shop. Just bought a new blazer, only worn it for 2 hours. The blazer was ripped. When I went to the shop they told me they couldn't do anything for me and it was my own fault. It was to small for me, she said. When I told her I have two of the same blazers in the same size at home and she freaked out! I was rude she said. The whole conversation had come to an end without any service. She gave me back the blazer and I could leave the shop!… Read Full Review

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★☆☆☆☆

“ATROCIOUS”

Written on: 10/09/2014 by Grantham412 (1 review written)

AOrder made over 8 days ago, payment taken immediately, no email confirmation received, went to the store and the girl was RUDE, ARROGANT, UNHELPFUL WITH NO CUSTOMER SERVICE SKILLS WHATSOVEVER! I am on the phone now trying to reach their 'helpline' what a joke.....I have been holding for 1 hour and STILL WAITING! my advice....DO NOT SHOP AT ZARA.... THEY ARE RUBBISH (want to use a much harsher word but this review will not allow me to)… Read Full Review

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★☆☆☆☆

“DONT SHOP AT ZARA”

Written on: 09/09/2014

I purchased 3 business shirt from Doncaster and the following day I returned to exchange the size . As the sales staff was scanning the shirts to return and swap the sizes she asked me where the care label was on one of the shirts to which I replayed I don't know , she then said well we have a problem and left the counter . When she returned she asked me if I had cut off the care label , I said "no I didn't " then she went on to tell me that I could not return that shirt as the label is missing… Read Full Review

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★☆☆☆☆

“Missing parcels on more than one occasion ”

Written on: 29/08/2014 by CassidyRodriguez (1 review written)

I have ordered items from Zara on just a few occasions and twice only half of the order arrived. You can not speak to a manager at customer service and their immediate response is one of disbelief it has happened. You basically have to fight for a refund which takes over a month to get back. Terrible service… Read Full Review

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★☆☆☆☆

“The worst”

Written on: 22/08/2014 by Angelicar346 (1 review written)

I placed an order for my daughter, she is is 6. Zara had a great sale on kids clothes. I placed the order on the 1st and I received the items on the 4th. The items was to big for my daughter, I contact the customer service number and asked to do an exchange, which they do not do. I had to get a refund and reorder the items. I shipped the items back on the 5th. I did not received a refund request in my email until 22nd. I contact the customer service in between the dates asking about the… Read Full Review

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★☆☆☆☆

“Never Shipped Goods”

Written on: 29/07/2014

USA Review: Ordered online and received a "shipped" email acknowledgement a few days later, without a tracking number. I followed-up with multiple phone calls requesting tracking number to FINALLY be told that they could not fulfill the order. I was told that I could purchase something else at that time. Bait and switch? I should have initially recognized that there would be issue(s) when I reviewed their email acknowledgements which lack important information. Telephone customer service… Read Full Review

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★☆☆☆☆

“Very prepotent after sale customer service. I will...”

Written on: 29/07/2014 by MargaretLeblanc (1 review written)

Very prepotent after sale customer service. I will never again buy from them… Read Full Review

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★★★★★

“Great Service - Good Quality Items”

Written on: 18/07/2014 by Esteponacompulsivespender (1 review written)

We live in Estepona, Spain and I ordered 4 pairs of trousers. They arrived within 48 hours. The only criticism is that I ordered 1 x size 40 and 3 x M (medium). The size 40 was perfect but the M's were too small. (They really should standardise their sizes to numbers or letters but not both.) As I wanted to return the M's for L's, I called their help centre in case there was a way to save them a courier charge. (Here are the M's, give me the L's as a direct swap). The lady kindly explained that… Read Full Review

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★☆☆☆☆

“Don't shop at Zara.ca (canada) the worst service”

Written on: 18/07/2014 by Gina_G (1 review written)

If you value your money! I advise, you do not shop at Zara.ca. They are fast to take your money but hesitant to help you or refund your money when something goes wrong. Recently Zara had a big sale so I thought! Oh great, perfect time to order some things. After placing an order for near $300... The order ended up "missing/lost/stolen/unabletotrace". Zara did nothing to help me with my missing order and advised that I pay proper attention to tracking information in the future. After years of… Read Full Review

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Kadara's Response to Gina_G's Review

Written on: 21/07/2014

Seriously? That's terrible customer service on their behalf. Take it up publicly. Perhaps write on their Facebook page? They might be more inclined to cooperate if 22 million+ followers see your complaint.

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★☆☆☆☆

“Zara sell gift cards and tell you that you can get a...”

Written on: 10/07/2014 by Neville349 (1 review written)

Zara sell gift cards and tell you that you can get a new gift card if lost or stolen as long as you keep the receipt. But when you actually loose or have your card stolen and ask them to replace the gift card beacuse you still have the receipt they refuse to. Don't trust what they tell you without reading the fine print… Read Full Review

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★★★★★

“Amazing Shopping Experience.”

Written on: 10/07/2014 by blBarrett273 (1 review written)

Because I live in New York I hate going to the Zara unless I am desperate. So online zara is a huge hit for me. I shop online usually every month. Never have I lost a package and never have my items been damaged. I get really fast shipping, usually here in 2 days, 3 days maximum. Without paying the $10 for express shipping. Zara always has what I want online, even things they don't have in store. I recommend to everyone… Read Full Review

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★☆☆☆☆

“Accused of wearing a returned item”

Written on: 10/07/2014 by BrianMcWilliams (1 review written)

I've just sent back three ill fitting items to Zara and been refunded for two. I was told the shop manager had deemed the third item non-refundable as it had been worn. I have certainly not worn the item so called to challenge this. She was unhelpful and told me that the item in question had a mark on the hem and creasing at the knees with no tag on. I hadn't spent time inspecting the item for faults as I'd tried on quickly and it didn't fit so had returned in the original packing. I'm now… Read Full Review

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★★★★☆

“Express delivery - good but extremely expensive! ”

Written on: 09/07/2014

I was initially worried about the customer service side of Zara, however I was relieved when my express delivery arrived when it was expected. I had ordered a playsuit to wear to my Sixthform prom and made the mistake of deciding to eventually go the week before. Due to the panic of not having a dress to wear, I had to pay the expense of the express delivery (£10) - I find this highly expensive for a next day delivery as other stores offer this service for around £4-6. I received… Read Full Review

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★☆☆☆☆

“Stay away from Zara.com”

Written on: 03/07/2014 by sqOrtega480 (1 review written)

I wish I did my research first before I purchased from Zara.com. I assumed since I usually have a good experience shopping in their stores, it's online store will be no different. I was wrong! Just like as others have said, Zara.com is a huge mess! I was told that I should expect 24-48 delay in shipping due to the sale event. Understandable. What's unacceptable is that a week went by and they have just sent me an email just now saying that it will be even more delayed. In times like this… Read Full Review

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★★★★★

“Must have cleaned up their act! ”

Written on: 29/06/2014 by Hall1948 (1 review written)

Placed an order from zara on the 27th and this was during a busy sale period . My only disappointment has that for some reason delivery to store was unavailable for 3 days and as I didn't want my item to sell out I chose to have it delivered home at the standard cost of 3.95. This states you should get your parcel between 3-5 days and there was a warning that during sale periods this could have an additional 24-48 hour delay. Well my parcel arrived on the 29th two days after the order ! On a… Read Full Review

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★☆☆☆☆

“Poor fabric for kids' clothes!”

Written on: 29/06/2014 by MadilynnHutchinson (1 review written)

I bought from Zara.com for the first time. Purchased two white Mao short sleeve white shirts for my 4 year old son. He wore each one, and stained them slightly (normal given his age). I washed each shirt on delicate, cold, and laid flat to dry. The stains did not come out at all, even with the spray and wash I pre-applied. The shirts are ruined after only one wear. They were over $25 each!! I called the company and they asked me to take photos of the shirts and email to their customer… Read Full Review

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★☆☆☆☆

“Very poor customer service and returns/delivery ”

Written on: 29/06/2014 by KashLopez163 (1 review written)

I ordered a pair of shoes from their website, they were in the sale but luckily they had my size left so I ordered them straight away. I didn't receive my order so after a few days (I paid nearly £10 to ensure I got them straight away as I wanted to wear them that weekend) I went to look at my order status and it said it had been cancelled. Now I hadn't done this so I was baffled as I had never had a company do that themselves and I didn't know why they would. It turns out they had refunded me… Read Full Review

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