Zara Online Reviews - www.zara.com

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★★☆☆☆
1.6 / 5
227
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  • Customer Service

  • Quality of website

  • Value For Money

Summary

This page is for reviews of Zara Online - if you are looking for reviews (or would like to write a review!) of a high street branch of Zara then please visit our High Street Shopping category.
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Latest Reviews

★☆☆☆☆

“Bad service ”

Written on: 21/03/2017 by WinstonPrater383 (1 review written)

Was fan of Zara for years . And Got wrong package from my order at Monday . Nothing is same as my order . And I contact them on web chat . Let me check and type every iteams no. Type to them. They tell my I need pack them and return to ups which is fine .And I was asking how about my order . Wait and wait . One thing out of stock . Ok ! So replace my order . When I can receive? Next week ?! It is unacceptable . I suppose wear those for and important meeting . And very things goes wrong… Read Full Review

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★★☆☆☆

“Kids clothes rip in two weeks. Very Poor quality”

Written on: 08/02/2017 by Natik2016 (1 review written)

I got my daughter winter jacket from zara and sleeve ripped in like a few weeks after purchase. Very bad quality of clothes for the price i paid… Read Full Review

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★☆☆☆☆

“Never received the product and customer services very bad”

Written on: 05/02/2017 by MaxwellMcHugh (1 review written)

Order the 4 items on Jan, 2017 and never receive the product. Call Customer services and ask where is my order and customer Service say it delivery. I ask for proof and they say you on your own at this point. No refund at all… Read Full Review

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★☆☆☆☆

“Heart is crying ”

Written on: 16/01/2017

Ordered 26/12/2016 , called today 16/01/2017 , before call tried to track the order said delivered and signed by customer at 06/01/2017 ,was sprise that I didn't received my order , then spoke to customer service team , they told that they couldn't do anything ,they can't replace my order for me because they delivery to somewhere , and try to get me refund ONLY , but but , my order were all in stock and they sent them out , only delivery to somewhere away from my address , but can you… Read Full Review

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★☆☆☆☆

“Terrible Customer service and return policy”

Written on: 22/10/2016

Bought a dress for my grandaughter in the Houston Galleria store. When I returned to Idaho the dress was 1 size too small. I called the store for 2 days and NO ANSWER! Called online customer service and they said item would have to be exchanged in person. This is not explained or written anywhere. I live in a rural area and buy/exchange by mail option is very important to me. Operator following a script and could have cared less. BUYER BEWARE!!!!!!!… Read Full Review

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★☆☆☆☆

“REALLY BAD CUSTOMER SERVICE”

Written on: 17/08/2016 by sfersshopaholic (1 review written)

I ordered online last month, it was delivered via OnTrac, I tracked the package and it said it was delivered fairly earlier than it was noted in the tracking status. When I got home, I COULD NOT find my package anywhere around the house. I contacted the customer service, they responded really slow, after about 2-3 weeks later. They said the package was delivered by OnTrac, and they said they can't claim lost package once it is delivered. They did not care less about the satisfaction of their… Read Full Review

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★☆☆☆☆

“won't stand behind defective product”

Written on: 15/08/2016 by pzPereira118 (1 review written)

A pair of culottes I ordered on-line ripped open at a seam within 2 hours of my putting them on, while I was sitting quietly by a pool. Zara asked me to send a photo which I did. They then responded that they would not accept a return because the product was fine as long as it was treated properly. In other words, they thought it was my fault. What???? Not sure what I could have done to make them rip like that. If I had read some of the comments here before I bought, I never would have… Read Full Review

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★☆☆☆☆

“Damaged product; POOR Customer Service”

Written on: 14/07/2016 by SofiaBennett (1 review written)

NEVER purchase from this company. First, there products are poorly designed and they are very rude at Zara.com. I received a Reversible Tote that fell apart in less than 6 months. Customer service made it seem like they were going to help via email;however, when I called them over the phone, the manager on duty basically told me that it was MY fault??? Then I was told that they only accept damages that they feel are manufacturer defects. When I asked about the warranty policy, I was told there… Read Full Review

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★☆☆☆☆

“returns policy”

Written on: 29/06/2016

I tried to return 2 jackets to the Glasgow store but because when I ticked a gift receipt when I ordered online they wouldn't return my credit to my account well in saying that the did for 1 been on the phone to customers service still no joy won't be ordering of there website again and feel that Iam being forced to shop in the store with the credit from the other jacket, both where same and where only purchased last week customers service is shocking instore and online… Read Full Review

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★☆☆☆☆

“Almost double the price in the United States”

Written on: 22/06/2016 by Cortez74 (1 review written)

I just came back from Europe and I couldn't believe the difference in Zara's prices. I can understand maybe 10% or perhaps 15%. But they are almost doubling the prices here in the states. You want to ck it out? Go on their Spanish site and then click Spain… Read Full Review

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★☆☆☆☆

“Rude! ”

Written on: 17/06/2016 by Emilyt500 (1 review written)

Returned a bag for the second time after being faulty. Rude, unprofessional manner on the phone!… Read Full Review

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★☆☆☆☆

“Horrible company, horrible return policy”

Written on: 02/05/2016 by Italophile4033 (1 review written)

In mid-March I ordered 7 items online as my city has no Zara brick and mortar store. They arrived but at the time my husband and I were sick for quite a few days and it took me a while to get back to normal. Then we had to deal with a roof leak in our new house which involved replacement of cabinets, etc. so we were quite busy and new clothes weren't high on my priority list. I finally got around to trying on the items and found that almost all of them were too small. I kept one item and… Read Full Review

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★☆☆☆☆

“Extremely bad customer service”

Written on: 21/03/2016 by Larissaq402 (1 review written)

It is the second time since the beginning of the year that I have to deal with Zara's extremely bad customer service after receiving the wrong items in my orders. First of all, there is no easy form on the website that can be filled in when you have a problem with your order. If you want to do this online instead of losing time on the phone, you basically have to email them and fill in yourself all the details of your order, ie the system doesn't even generate an automated email including the… Read Full Review

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★☆☆☆☆

“ZARA- nightmare online customer svc”

Written on: 03/03/2016 by Bagmuna (1 review written)

Almost all my clothes are from Zara. I'm a regular online customer-literally buy something monthly. Recently I ordered a white short jumpsuit and other stuff and saw that the jumpsuit has black pen marks on the pockets. Like it was used as their pattern in the factory.i returned it and got and email that they will send me back the merchandise as it was not in the original condition . What kind of service was that? Tags and everything was there. I'm in Calgary (cold) I hope they even considered… Read Full Review

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★☆☆☆☆

“Horrible refund policy!!!”

Written on: 25/02/2016 by 478Chase (1 review written)

I bought my young sister many clothes for Christmas and unfortunately shortly after this she died unexpectedly. She never got chance to wear the clothes and the tags were still on but the gift receipt was thrown away because she was planning on keeping the clothes. I went to the store figuring given the situation and that the tags were still on the clothing they would refund me, but it turns out they will do nothing without a receipt. They were heartless and could have cared less that my sister… Read Full Review

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★☆☆☆☆

“HORRIBLE CUSTOMER SERVICE”

Written on: 07/02/2016 by MacyFitzgerald97 (1 review written)

I recently ordered multiple items from Zara online. After FedEx lost my package, I filed a lost package claim. FedEx told me to call Zara, and have my purchase reimbursed at FedEx's expense. I had to file my claim THREE TIMES over two weeks, after Zara repeatedly denied that FedEx lost my package. Customer Service was rude, aggressive, and accused me of being a liar. I have never had such a terrible experience with customer service… Read Full Review

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★★☆☆☆

“NOT enough time to return christmas gifts”

Written on: 30/01/2016 by Heidid61 (1 review written)

My husband shops at the Zara stores soo much however an online purchase i made did not fit. I gave it to him on Xmas (date on order form 12/09/15) went on vacation and came back and tried to return them but they could offer ZERO assistance. Please change your policy at least during the biggest holidays of the year to allow a a significant amount of extra time on returns. A few days extra is all you allow and then zero tolerance after that? come on now!! Thanks but no thanks! … Read Full Review

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★☆☆☆☆

“The Absolute Worst”

Written on: 23/01/2016 by DorianLloyd486 (1 review written)

I ordered Christmas gifts for my children at the end of November 2015 and the package was delivered to my house when I was not home. The package was stolen from my front door so I called the shipping company, Fed Ex, to let them know. (I also filed a police report as this had been happening around town) Fed Ex told me I needed to call Zara to have them file a claim on my behalf. I called Zara and told them that my package was stolen and that I needed them to file a claim with Fed Ex. The woman… Read Full Review

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★☆☆☆☆

“Run away”

Written on: 19/01/2016

This was my first time ordering. NEVER AGAIN. The worst customer service. I placed an order the end of November. I received a confirmation that my order would be shipped in two separate shipments. I received my first package, delivered by UPS, no problem. My second package was scheduled for delivery on another day. I received confirmation that it was to be deliverd by Ontrac. I never received the package. I called customer service at Zara. Good luck trying to get in touch with… Read Full Review

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★☆☆☆☆

“never come back again”

Written on: 17/01/2016 by tran63 (1 review written)

I could not give them any star because so bad in customer services. On the black Friday, I did order on their website about 3 items. the sale and payment is successfully completed and they sent me payment confirmed. After few days they send an email said that the error of system and they cancelled the order. I did by online a lot, it never happened with other American website such as Macc'y .com, loft.com ext... It seems very cheating with clients on the big date of sale, they just attracted… Read Full Review

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