My Caravan Insurance www.my-caravan-insurance.co.uk

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My Caravan Insurance www.my-caravan-insurance.co.uk
★★★★☆
4.4
86.0% of users recommend this
Click here if this is your business
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Latest Reviews

“Good”

★★★★★

written by vlGriffin-Alt389 on 31/01/2018

Good I like it kgfivcycchcgdyh

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“New policy started - so far so good....”

★★★★★

written by JavonMacDonald81 on 04/12/2014

Had a quick check of other reviews and decided this one looked relatively good!! It didn't have the most reviews, but they appeared better at managing claims. Whilst most companies are always pleasant when taking their premiums, they are not always so efficient at handling claims. Finding a review in which the Director of My Caravan Insurance takes the time and effort to address a customer's complaint is hopefully an indicator they do take these issues seriously. Well, so far so good - taking out the policy was very straightforward and the assistant was efficient and friendly.

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“We were insured with Drewe caravan insurance through...”

★☆☆☆☆

written by karenrogers on 04/06/2014

We were insured with Drewe caravan insurance through mycaravan insurance. When we made a claim we were totally given the run around. We had to provide a cris document that we were never asked for when we took out the policy. We had to apply for one that took 6 weeks to come. Our caravan was written off so when told the cheque would arrive, we waited a week and nothing. We rang and were told it would go in the bank that day....nothing. we were then told the claim hadnt been processed, then it had and we would have a cheque, then it was going in the bank with my say so on that day......nothing. rang again to be told it still hadnt been approved after being told it had. This went on for 3 weeks after being told was approved then wasnt. Having ordered a caravan, we had no money to pay for it. The caravan was left in storage the whole time and was supposed to be picked up im march it was picked up in may. We expect to be charged for the storage for this time. We infofmed the insurance on 19th Feb and it was finally resolved at the end of May. We totally feel that we were lied to. We understand that these things take time but why and say the payment is ready when it wasnt. Very dissatisfied and would never ever use again.

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My-Caravan-Insurance's Response to karenrogers's Review

Written on: 18/07/2014

Hi,

Your review has only recently been brought to my attention and I am sorry to hear that you are disappointed with our partner insurer's handling of your claim.

Having had the opportunity to review your details I would comment as follows:
- As your broker, back in June 2012 we compared the market and it became apparent that K Drewe were the most competitive insurer on our panel for your particular circumstances
- In September 2012 we updated your policy to reflect your change of caravan at which time we requested and you supplied the caravan's CRIS number (17 digit serial number that is unique to each caravan)
- Having subsequently renewed your policy with K Drewe, you emailed us on Wed, 19 Feb, 2014 at 12:05 am to notify us that your caravan had been damaged by a falling tree following a storm and later that same morning we emailed you to confirm that your insurer, K Drewe, had been notified of the incident and they would be in touch in order to progress the claim
- The next communication that we received regarding your claim was a notification from K Drewe on 13/05/2014 that the caravan had been written off

As an insurance broker we are totally reliant upon our insures to handle claims efficiently and effectively and I can only apologise for the delay and inconvenience that has been caused to you.

Since this is the first notification we have received that there was an issue with the processing of the claim processing I will need to investigate the full circumstances with K Drewe and so I will be contacting you separately via email to obtain full details assuming this is acceptable to you.

Once again, I apologise for any inconvenience caused by K Drewe's handling of your claim and thank you for bringing this matter to our attention.

Best regards.

Paul Scanlon
Managing Director
My Caravan Insurance

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“Brilliant customer service”

★★★★★

written by DeborahCombs on 03/05/2014

A good qoute on our very first caravan very friendly staff ehen we changed our caravan there was a small fee rather than a cancellation fee so very fair and honest company to deal with.

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“Efficient friendly service”

★★★★★

written by cjjsunridge on 01/05/2014

Cheapest on the web. Had to make a claim for a stolen caravan which was dealt with quite quickly once all police paperwork had been released and processed. Customer service also rang me to refund renewal premium as claim occurred prior to renewal. Definitely recommend for caravan insurance. Caravanner of Newport Pagnell

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Was this review helpful? 1 0

“Cheap and helpful”

★★★★★

written by Sharps247 on 02/10/2013

I got a good range of cheap quotes from their website and they were very helpful over the phone and managed to save me even more money. Checked the policy and insurer reputation and is as good as my previous insurer.

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“Friendly and efficient service”

★★★★★

written by CharlotteJ on 09/09/2013

A friend recommended this company to me. The staff were so friendly and went out of their way to assist me in getting the details right and got me a good quote with good cover. This is my first caravan and I'm very grateful for the help that they gave me. I would highly recommend to anyone looking for a quick and efficient service.

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“Cheap and good service”

★★★★★

written by TheIrishRover on 18/05/2013

Found this site on Google and got a very good quote which was £30 cheaper than the Caravan Club. Wanted to check that it was good cover with a decent insurer so called them and they went through the details with me over the phone and managed to save another £10 becasue I had an Alko wheel lock. They went through the cover and had everything I need (don't go abroad and only me towing) and paid there and then with documents emailed to me straight away! Very polite and efficient, will use them again.

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“touring caravan insurance”

★★★★★

written by GDWill on 18/12/2012

I have been with My Caravan Insurance now for 2 years. During that time i was unfortunate to make a small claim owing to a piece of wood coming off a garge roof and hitting the caravan. After a short discussion with their claims dept i received a claim form which i duly completed and returned along with an estimate for the damage. My dealer called me to arrange for the van to be repaired as My C Insurance had given the ok to proceed. I can only praise my C Insurance for excellent service throughout. I look forward to them giving me protection in the years to come. Thank you ! GDW West Midlands

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“lack of comunication”

★★☆☆☆

written by julie chester on 14/02/2012

I took insurance out on the 18th of January to start on the 2oth of January i never recieved any policy i had to ring up numerous times and i was told it was in the post it never arrived via email or post so eventually the guy named Dave said he rang the insurance company and it would be sent out and he would email the policy he did that the policy started the 8th of feb and the payment was taken on the 10th of feb when the policy came by email the details of the caravan were wrong so rang back and said about details and asked why the policy had just started he said the other insurance had declined the insurance due to storage and that he had got different insurance he never at any time told us the insurance had been declined im not happy with the situation at all if i had known this i would'nt of took the insurance with yourselves the 8th of feb is a bit different to the 2oth of january and if anything had happened we would'nt of been insured so i am not happy with the service and im still awaiting the policy coming through the post

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Guest's Response to julie chester's Review

Written on: 29/02/2012

Dear Ms Chester

We are sorry to hear you are having problems with your caravan insurance, however, we suspect this is a case of mistaken identity in terms of your insurance provider.

There is no-one called "Dave" at My Caravan Insurance and we issue all of our own documentation so we would never need to ask an insurer to send policy documentation to you in the post.

As an online insurance broker we almost always send documentation the same day via email and only send documentation in the post if our customers don't have access to email and/or a printer.

Finally we have no trace of a quote/policy in the name of Julie Chester on our system (could it be in another name?) although we would be delighted to offer a range of quotations from our panel of specialist caravan insurers if you are having issues with your current insurer.

It is possible that you may be insured with the similarly names "InsureMyCaravan" although this is a different company to ourselves.

If we can be of any assistance then please call us on 0844 770 6680 and we will be happy to quote on your caravan insurance.

Best regards.

My Caravan Insurance
www.my-caravan-insurance.co.uk

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Julie Chester's Response to julie chester's Review

Written on: 01/03/2012

Hi I am sorry for any concussion I was asked to do a review and ask what I was reviewing and said my caravan insurance, the insurance company I am having trouble with is in my husbands name Peter Chester and it's with 2GETHER INSURANCE I have bn trying to cancel my insurance since the 14th feb I have rang up numerous times to be told someone will ring bck guess what they never do I have emailed the managing director which I was advised to guess what ignored. All I want is to cancell the insurance and get my money bck

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“Excellent from start to finish”

★★★★★

written by on 03/08/2011

We had a blowout on the motorway travelling back from our vacation which cause damage to the caravan. We contacted the insurance company and they arranged for the caravan to be recovered and then repaired. They also agreed to pay for us to check into a hotel and by the end of the holiday the caravan was ready to be delivered back to us at home. Everyone that we dealt with was very helpful and helped to ensure that our holiday was not ruined. I was very pleased with the overall outcome and would thoroughly recommend them.

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“Very easy to use. We got 4 quotes in front of us...”

★★★★☆

written by on 31/03/2011

Very easy to use. We got 4 quotes in front of us within 5 minutes. Defintiely worth a look!

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“I found this company on the internet and was able to...”

★★★★★

written by on 19/02/2011

I found this company on the internet and was able to save more than £80 on my insurance for my Bailey tourer. You enter all your information once and they provide you with lots of quotes on the screen all at once and let you choose which one you want. After looking at the policy wordings I actually chose the second cheapest price because we use our van in France but could have saved more if we only toured in the UK.

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“Found this caravan insurance comparison site online...”

★★★★☆

written by Scanners on 27/10/2010

Found this caravan insurance comparison site online and found it very easy to compare prices and cover from a range of insurers.

Having nearly fallen foul with another insurer because their security requirements were buried away on their website it was nice to see a site that quotes all of the terms and allows you to review the policy at your leisure.

Only reason that I didn't give them 5* overall was that I bought the policy online and can't judge their customer service as didn't speak to anyone but website was quick and easy to use. Would recommend.

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