Espares Reviews - www.espares.co.uk

★★★☆☆
2.5 / 5
37% of users recommend this
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Latest Reviews

★★★★★

“fantastic service”

Written on: 30/05/2014 by ColtSchmidt (1 review written)

I would like to thank espares for a fantastic service. The item was delivered when they said it would be, without any problems and even emailed and text us to tell us what time it was coming. I just needed a new heater part for my tumble dryer which my partner is fixing as I write this. Hopefully it will work ok once the part is fitted. I just had to review this company for there great service. Thanks again I will use this company in the future… Read Full Review

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★☆☆☆☆

“Waste of time”

Written on: 12/01/2014

Called to find out if they had a part, was asked if the camera was mine (not that it was any of his business either way). Then gave him the part I needed and was told they dont do that part then asked for another part and was told its not in stock and would take 4 weeks to arrive form them. I stated that I could just order straight from manufacturer and was falsely told that I could not. Even though the manufacturer has a website that consumers can purchase directly and have despatched within 2… Read Full Review

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★☆☆☆☆

“To be avoided, I think there are better atlernatives. ”

Written on: 31/12/2013 by Chrisj84 (1 review written)

I have used eSpares from time-to-time over the last three or four years and on every occasion found the service very prompt and efficient. However this time, the service has been a real disappointment. On the 14th Dec I ordered an energy regulator for our electric cooker. Despite the web site saying that the part was in stock and available for immediate delivery at the time, I received an email later that day to say the part was in fact out of stock and that it would be sent out as soon as new… Read Full Review

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★★★★★

“Delivered as promised.”

Written on: 23/11/2013 by Billybob1xcs (1 review written)

Ordered soap dispenser for dishwasher on line in the afternoon, got order number and tracking number. Received text next morning promising delivery between 3.00 and 4.00, item duly arrived on time. Not yet fitted it and it's not immediately obvious how to remove the old part, Espares not very helpful but gave me the number of Bosch who "don't have a technical dept." apparently. But top marks for delivery service… Read Full Review

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★☆☆☆☆

“Unprofessional to say the least”

Written on: 16/11/2013

Had to be reminded to dispatch order. Unresponsive and didn't honour warranty. … Read Full Review

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★☆☆☆☆

“Worst Company I Have Ever Had Misfortune To Deal With”

Written on: 14/11/2013

In January 2013 I purchased a replacement grill for my Electrolux oven, the second I might add from Espares as the first one developed a fault but was out of warranty. I had to remind them to dispatch the order. Then 3 weeks ago this grill developed a fault also however was, as I thought under warranty. Contacted customer service numerous times by e-mail, I was given the run around by several advisers until they stopped responding altogether. Informed them I would contact Trading Standards and… Read Full Review

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★☆☆☆☆

“PayPal payment button directed to non Paypal site that ID ”

Written on: 10/11/2013

Tried to order part using Paypal payment. The Pay by Paypal button appeared to redirect me to a non Paypal site that requested my Paypal ID and password. Emailed Espares to report the problem by received no reply. Separately received a 'standard' email that said I appeared not to have completed an order and suggesting that I completed the order. Having read other reviews on this site I have decided to purchase from another supplier… Read Full Review

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★★★★★

“universal oven shelve”

Written on: 02/11/2013

swift delivery,item as ordered,1/4 of the price of smeg shelve GREAT thanks,would use again… Read Full Review

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★★★★★

“Excellent company”

Written on: 31/10/2013

I ordered a hose fir my dyson vacuum, 6pm....it arrived the following afternoon! I even got an email narrowing down the delivery time! Efficient as always, great service… Read Full Review

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★★☆☆☆

“espares - they used to be excellent, but now ......”

Written on: 22/10/2013 by communityspirit (2 reviews written)

Ordered a Dualit toaster element from the espares website. Having previously sourced a spare light for our oven and having talked to a knowledgeable and helpful person at espares about fitting it, I received the part promptly - I was suitably happy, and even, impressed. Perfect service! This time the part I ordered arrived, but without the promised fitting instructions. I called customer service to discover that they (no longer) have any technical support so no one could help me over the… Read Full Review

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★☆☆☆☆

“Poor service”

Written on: 18/10/2013

Wrong part sent. Took an age for customer service to do anything. They only answer your emails every 24 hours and nothing gets resolved. Decided to cut my losses and ordered the part from elsewhere… Read Full Review

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★★★★★

“RAPID REPAIRS WITH ESPARES.CO.UK.”

Written on: 15/10/2013 by Gimblett1 (1 review written)

Creda Tumble Dryer stopped heating on Saturday. Quick search of espares soon identified Part required that was ordered and delivered on Monday (as required). Thermoastat replacement was very simple but an espares video was available to assist any customer if required. Tumble Dryer repaired in 20 minutes and fully operational again on Monday for only £15.49 plus P & P. This has saved me a significant amount of money and time. Thank you espares from a very satisfied customer. 15 October 2013… Read Full Review

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★☆☆☆☆

“Awful Company”

Written on: 04/10/2013 by wtrimm (1 review written)

Ordered a part for our cooker and paid via Paypal. Didn't hear anything for a couple of weeks so emailed them but got no response. Emailed again and they asked for an order number. When I said they never sent me one they asked for the Paypal transaction number which I included in my first email. I emailed it to them again and they have now refunded the payment with no explanation or apology. Our cooker has been out of action for over a month now and I'm back to square one because of these… Read Full Review

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★☆☆☆☆

“Next day delivery? Joke!”

Written on: 19/09/2013

I have been told they could not deliver my part as no-one was available to sign for it but I was sitting there waiting all day!… Read Full Review

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★☆☆☆☆

“customer service non existent”

Written on: 17/09/2013 by rupertthebare (2 reviews written)

Having used espares previously with no problems I purchased some vacuum cleaner tools for my Dyson. On their website I first did a search for compatible products, and decided on a 3rd party product due to the high price of Dyson parts. On arrival the tools I had ordered did not fit due to a different diameter pipe, (the search tool on their website is obviously not accurate so why bother?) I called e spares on the telephone and the chap said not to bother returning the items due to the low cost… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 17/09/2013

Ordered a part on next day delivery £6.99 sat waiting for parcel - not turned up- called delivery company who have no delivery for us - called espares who've told me there was a problem yesterday and that it will be with me tomorrow instead! (Thank you I will just sit in as I have nothing better to do) been refunded £3.00 delivery difference - they have a contact number for me so why don't they pick up the phone to tell of problem! Avoid and order from somewhere else!… Read Full Review

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★★★★★

“So impressed with this Company”

Written on: 17/09/2013

Great service. Website easy for anyone to use. Delivery was amazing. Even had an email telling me it would be between 10.45 and 11.45. Didn't have to wait in all day et al!! Website very helpful even shows you how to fix the fault. Saved me a fortune. Fantastic… Read Full Review

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★★★★★

“Very efficient”

Written on: 17/06/2013 by Dcw90003 (1 review written)

I ordered a bottle holder for my fridge freezer with next day delivery. Received an email on the morning of the delivery date informing me the parcel will arrive between 15:09 - 16:09. It came at 15:50. Job done. Will use again… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 15/06/2013

Ordered part for my dishwasher and was told it was in stock and paid for 24 hour delivery. Nothing arrived and was told it was out of stock. Cancelled order but no refund so called and was told it had been sent by mistake later. Told nothing they could do and no refund until goods returned which have still no arrived. Rip off company! Avoid… Read Full Review

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★★★★★

“help with unavailable part”

Written on: 14/06/2013

I am thrilled with the help espares gave me in accessing a part I had been told on many occasions was now obsolete for my rather old kenwood chef. They found the part I needed with the attachment to make it compatable with my machine, not only that but my order was placed late afternoon and arrived as promised the following afternoon, how is that for service, excellent, I would recommend them to anyone.I have no faults with this purchase… Read Full Review

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