Brackenwood Windows Ltd Reviews - www.brackenwood.com

★★★★★
4.6 / 5
92.5% of users recommend this
  • Value For Money

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Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com

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Latest Reviews

★★★★★

“Job very well done”

Written on: 27/03/2015

We were measured up for windows and doors in December and these were very efficiently installed at the start of February. The lads were quick, clean, very thorough, helpful, obliging and didn't even help themselves to the tea, coffee and biscuits I left out for them! They were also very trustworthy as we left them to it whilst we went to work. They kept us informed throughout and called me as they were finishing so that I could inspect their work and reclaim house keys before they left… Read Full Review

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★★★★★

“New external doors”

Written on: 25/03/2015

I am extremely delighted with the installation of my two doors. It has been a pleasure to deal with Brackenwood right from viewing your well produced and informative brochure to the final installation. Everything has been first class (you can't say that about many companies these days, unfortunately). I would add a special thanks to the two fitters, who were two very polite, courteous and hard working young men for a great job on the installation… Read Full Review

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★★★★★

“TWO NEW DOORS”

Written on: 20/03/2015

I was impressed by the skill of the 2 installers who were efficient and friendly,and who fitted 2 superbly manufactured doors for me with no fuss at all.They even treated unforseen problems as things simply requiring solutions.The doors now enhance my security and insulation… Read Full Review

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★★★★★

“Windows and Roofline”

Written on: 19/03/2015 by Scottix271 (1 review written)

Brackenwood were very professional from first quotation meeting to final installation. We were kept informed of the progress of our orders and the sales team were very helpful. We had windows and fascia/guttering installed and both were completed to high standards. My wife and I are very pleased with the quality of the products and the finish on the fittings. The guys that fitted the windows were very friendly and a pleasure to have on site. They ensured each area they worked on was tidy… Read Full Review

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★★★★★

“Quality and Service”

Written on: 18/03/2015 by Giovannaw432 (1 review written)

The installers arrived promptly and commenced work immediately. The standard of installation and workmanship - professional. The work areas were left pristine...as though I'd just cleaned! We could have got cheaper windows but you get what you pay for. The windows are beautiful and well worth the money… Read Full Review

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★★★★★

“New windows to brighten the home”

Written on: 16/03/2015 by Deannaw253 (1 review written)

From the initial discussion about our requirements and costing until the fitting process was complete we have enjoyed the experience. Everyone concerned has equipped themselves in an efficient and professional manner. The persons involved in the fitting process were all hard working and of friendly disposition. All the "mess" was cleared away as they worked. Our house has been transformed and upgraded from "ordinary" to "delightful". We have committed ourselves to improving our property and… Read Full Review

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★☆☆☆☆

“Poor customer service - DO NOT USE IF BRICKWORK IS...”

Written on: 15/03/2015 by becky73 (1 review written)

Salesperson was very efficient and friendly, we explained that we wanted brickwork carried out and also explained that they were very likely to have difficulty in sourcing a matching brick, the salesman advised the correct department of our brick match concerns but they assured him that it wouldn't be a problem. 2 months later, still no date for work to commence so chased the installation department up, which we were then told that they were having difficulty in finding the correct bricks and… Read Full Review

Gillwheatland's Response to becky73's Review

Written on: 17/03/2015

Brackenwood would like to respond to this review by confirming that we are trying to maintain an ongoing dialogue with our customer to satisfactorily resolve the issue of the brick matching. So far we have offered two potential solutions, including the supply and installation of a set of French doors, which would enable us to re-use existing bricks, at a substantially discounted price. We are also very keen to enter into mediation through the Double Glazing and Conservatory Ombudsman Scheme, of which we are members, but our customer has declined to do so. We are in the process of trying to arrange a meeting between our Managing Director and our customer and would seek to assure all existing and potential customers that we strive very hard to provide the best possible service.

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Becky73's reply to Gillwheatland's Comment

Written on: 17/03/2015

I would like to respond to Brackenwoods comment that one of the options was to fit a set of patio doors, yes, but at an extra cost to us of £500 plus . Also, I was prepared to enter into mediation but all the installation director kept coming up with was suggestions that had already been made by himself!! Plus he denied Brackenwood ever being told about us highlighting the possibility of finding it difficult to find matching bricks, I have written evidence that this was brought to their attention.
And now they want £4,000 plus to cancel the contract!
Whatever response comes after this, from Brackenwood, I'll leave you, the public, to decide what chances you want to take.

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★★★★★

“Great service”

Written on: 14/03/2015 by ClayKing307 (1 review written)

The guys who came out to do our windows were really helpful and friendly. Another company warned us that they would have to cut through some tiles that were beside the bathroom and the kitchen windows but these guys managed to do the whole thing without touching the tiles. We had the bathroom, kitchen, two bedrooms and living room windows replaced and a set of french doors put in, they did the whole house in 2 and a bit days, left it cleaner than they found it and now all of our windows look… Read Full Review

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★★★★★

“double glazing installation”

Written on: 09/03/2015

A quality product and professional installation. The work was done so well that there was no need for any remedial work or redecoration required. Everyone I dealt with in the company was polite, helpful and efficient. Excellent customer service, no misinformation or hard sell. I have no hesitation in recommending Brackenwood to others… Read Full Review

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★★★☆☆

“To cheap for us”

Written on: 06/03/2015 by ClaireByfleet (1 review written)

Had a few quotes from different companies and couldn't believe how cheap brackenwood was! Maybe good value but didn't see the product (must be buying from cheap suppliers)? … Read Full Review

Gillwheatland's Response to ClaireByfleet's Review

Written on: 10/03/2015

Brackenwood Windows have been trading since 1987 and has built up an enviable reputation with its customers (numbering in excess of 26,000). Our reputation is based on providing excellent customer service and quality installations. We pride ourselves in offering incredible value for money and our customers can be assured that this does not mean our products are obtained from “cheap suppliers” – on the contrary, they are sourced from a market-leading manufacturer and are constructed to the highest quality British Standards. We would welcome the opportunity of demonstrating our product range to this customer in order that they could make an informed judgment.

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★★★★★

“Roofline Installation”

Written on: 05/03/2015

The fitters worked quietly, efficiently and cleanly. They answered questions confidently and kept us informed about what they'd done. I'd definitely recommend them in the future… Read Full Review

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★★★★★

“Installation of replacement windows and doors”

Written on: 05/03/2015 by michaeljstuart (1 review written)

R and his colleague A are an excellent recommendation for your company - they were simply excellent - obviously expert at their job, good-natured and considerate and thorough, and they cleared up well. We are delighted with their work. Michael, Crowthorne… Read Full Review

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★★★★★

“New UPVC Windows and Doors”

Written on: 04/03/2015

We were very pleased with the service provided to us by Brackenwood. The sales team were efficent and the fitters were extremely friendly and professional during the week they were with us. They left the house clean and tidy at the end of each day and completed the job within the time promised. Minor issues were quickly sorted out and we would not hesitate to use Brackenwood again… Read Full Review

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★★★★★

“My personal experience with Brackenwood Windows Ltd”

Written on: 01/03/2015 by Stuart.Eric.James (1 review written)

When it comes to splashing out on new windows and doors, it needs some careful thought as to whom you choose, add on a bespoke conservatory and you have to do a little homework. The old saying you get what you pay for is something you need to consider very seriously. This is an investment in your home and your life. Doing a bit of research, meeting the people at the company HQ in the Basingstoke showroom gave me a very positive feeling from the start. The sales person and design home visit was… Read Full Review

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★★★★★

“Fantastic customer service !!”

Written on: 11/02/2015 by Elsbethhicup (1 review written)

Brackenwood are excellant. We studied all the companys out there to purchase our patio doors from. This company hit all the right notes. They came out and a very nice employee gave us examples of what we could have and what would suit us. There was no hard sales pitch. We then made a deposit and were in the next stage of surveyor work. We had to unfortunately cancel due to the estate ground we live on having a new contract change. Brackenwood were excellant at offering a refund with no… Read Full Review

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★★★★★

“Brackenwood Windows”

Written on: 11/02/2015 by warrenbee (1 review written)

We have been extremely impressed with the service we received from Brackenwood.  the men I dealt with are a credit to your company. They were very efficient, polite, friendly & professional. They kept the disruption to a minimum and cleaned up afterwards.They did a great job installing the windows, causing virtually no damage to the surrounding walls.We are extremely pleased with the quality of the windows and the installation. We would have no hesitation in recommending Brackenwood to family… Read Full Review

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★★★★★

“Brackenwood Patio Doors and Windows Installation”

Written on: 04/02/2015

From the start the company were professional and all predicted timescales were met. The Installation was conducted in a timely and professional manner. The team arrived and set about the task with enthusiasm, from these first indications I felt that I was about to be delivered exactly what I had asked for. Every aspect including clearing up daily and finishing the job to my satisfaction was addressed. The boys went the "Extra Mile". Small! Adjustments due to building Issues and individual… Read Full Review

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★★★★★

“In all my dealings with Brackenwood I have found them...”

Written on: 03/02/2015 by Popezp208 (1 review written)

In all my dealings with Brackenwood I have found them straight-forward, honest, reliable and pleasant. What more can one ask for?… Read Full Review

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★★★★★

“Thank you for a good job done...”

Written on: 14/01/2015 by Ivar16 (1 review written)

Following a no hassle visit from a member of their sales team, we received a very competitive quote from Brackenwood Windows and had all windows and exterior doors replaced early in January 2015. The installers were very polite, friendly and helpful. They have done an excellent job and always tidied up as they went. The windows are very modern looking and we particularly like the tilt & turn function. The front door is very impressive while the back door and patio doors are neat and… Read Full Review

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★★★★★

“Replacement Windows”

Written on: 10/01/2015 by 347Almeida (1 review written)

The Fitters were punctual, extremely efficient and always tidied up after they had finished. Furniture and bedding were always well protected as was everywhere they had to walk throughout the house. I would have no hesitation in recommend this company… Read Full Review

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