Brackenwood Windows Ltd Reviews - www.brackenwood.com

★★★★★
4.6 / 5
376
92% of users recommend this
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Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com

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Latest Reviews

★★★★★

“Excellent Windows & service”

Written on: 22/05/2016 by Cadee196 (1 review written)

Thank you for an excellent job. I would particularly like to say what an excellent job our fitters did when they were here. They worked extremely hard to get the job completed as quickly as possible and ensured everything was left clean and tidy afterwards. We were really impressed both with them and their work… Read Full Review

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★★★★★

“Brackenwood are amazing!”

Written on: 18/05/2016 by Wood448 (1 review written)

Well, can I say how fantastic Brackenwood have been. We are about to move and have a ill fitting door, desoerate for help I called the person I dealt with at Brackenwood Windows Basingstoke thinking all they will want to do is hard sell me new Windows. I know they really do need replacing but as we are moving just wanted to get the back door fitted properly. Not knowing even if they could I told the person I dealt with about my plight and that all I need is the door adjusted if at all… Read Full Review

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★★★★★

“An excellent experience”

Written on: 15/05/2016 by SylviieNeell (1 review written)

I put off double glazing the house for many years because of the mess, disruption and high cost I imagined. I was wrong on all counts. The service, quality and fittings from Brackenwood were superb and I am only too sorry not to have had the house double-glazed much earlier. The team of two fitters installed our 16 windows and doors in 4 days with a minimum of damage to the rendering. They were friendly and worked extremely hard. The cost was less than half of what I anticipated. The… Read Full Review

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★★★★★

“VAL”

Written on: 30/04/2016 by ReneO'Leary173 (1 review written)

The second time we have selected Brackenwood to provide double glazing. First time front and side doors - excellent. Second time after a year we had a new bathroom window. We are pleased with the finished products. The workman did an excellent job. Will save up money for more work from the same company. I cant think of anything I did not like about the company or the product. We liked the stage payments and the information provided by the company on the products and the length of time it… Read Full Review

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★★★★★

“3 bedroom house double glazed”

Written on: 22/04/2016 by JohnandJanet1 (1 review written)

We have used Brackenwood previously when we had our last house double glazed and were so impressed with the product and service that we decided to use Brackenwood again for our new house. The workmen turned up on time, were very polite, hardworking and tidy. Overall, I am delighted with the new windows and the customer service I have received from Brackenwood. I would not hesitate in recommending this company to anybody… Read Full Review

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★★★★★

“Would highly recommend”

Written on: 14/04/2016 by thumphreys (1 review written)

The workmanship was fantastic, especially the hand crafted lead work over the bay windows. The fitters were polite and arrived when they said they would. Nothing was too much trouble and the final job exceeded my expectations. Total cost: 53 cups of tea and 12 cups of coffee !!!. I would not hesitate to recommend Brackenwood Windows… Read Full Review

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★★★★★

“Front door replaced”

Written on: 06/04/2016 by Wardharrison (1 review written)

Fantastic service, great guysand a great company, have recommended to all my friends and family. Family gave already had windows replaced and got the same courtesy I did… Read Full Review

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★★★★★

“Excellent and Faultless Service”

Written on: 05/04/2016 by NickiAitken (1 review written)

From initial contact to completion, I cannot fault Brackenwood - all in all I have had my front door, all windows and patio doors replaced and the work has been outstanding. The installers were a joy to have working all day and left the house spotless on finishing the work. I would have no hesitation on recommending - a true example of a local business outshining its larger corporate competitors. 5 star… Read Full Review

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★★★★★

“Windows and Doors.”

Written on: 05/04/2016 by ReynaSharp150 (1 review written)

Having used Brackenwood twice in the last year to have Windows and Doors fitted, we could not be more pleased. All employee`s of Brackenwood have been very Informative & helpful. The fitters were very thorough with their workmanship, their cleanliness and manners were impecable.We would certainly recommend this company and would certainly use them again.. We hope that any follow up if needed will be just as good having previously been let down by another local company from Newbury!!… Read Full Review

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★☆☆☆☆

“Communication”

Written on: 31/03/2016 by Arrow200 (1 review written)

Again Brackenwood called us wanting to provide a quotation and made an appointment but failed to turn up. A telephone call revealed they had lost all record of the visit - a poor show given the numbers of calls asking if they could come to provide us a quote. Come on Brackenwood sort yourselves out and improve your communication!… Read Full Review

Gillwheatland's Response to Arrow200's Review

Written on: 04/04/2016

Brackenwood do sincerely apologise to the author of this review. Unfortunately on the day in question we had a major malfunction of our computerised database resulting in loss of data for that day's sales appointments. Our IT specialists worked very hard to minimise the disruption caused and we are very sorry for the inconvenience some of our customers experienced.

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★★★★★

“Great Job Really happy ”

Written on: 16/03/2016 by Linamaria (1 review written)

I have had my windows f a couple of weeks now and I'm over the moon. fitters were very friendly clean and tidy. The quality of the product is fantastic very happy I would recommend them… Read Full Review

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★★★★★

“Great job!”

Written on: 10/03/2016 by PetaGoodwin (1 review written)

Had 6 new windows and a front door fitted. 1.5 days and the job was done!!! No mess left by fitters - they did a fantastic job! I left a key for them and they worked without my husband and I being around as we were unable to take time off work. Very neat workmanship with minimal damage. We were kept informed by the back office staff every step of the way and everything was done in the time frame that was given to us in the beginning. Altogether a very professional company to deal with and… Read Full Review

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★☆☆☆☆

“Would not recommend to my biggest enemy !!”

Written on: 02/03/2016 by EddieU (1 review written)

Quality is awful, installation even worse.After 4-5 years windows seals failed, nothing around windows, just some silicone, so gaps around windows now, and wind blowing from everywhere. Patio doors installed on angle, so can't open or close properly. And on the phone sarcastic laught from some ignorant manager. Stay away from them!!… Read Full Review

Gillwheatland's Response to EddieU's Review

Written on: 14/03/2016

Brackenwood Windows strives to provide its customers with an excellent installation and after-care experience – it is the basis on which our company has been successfully trading since 1987 and why a high proportion of our business is based on returning customers and referrals. We are unable to identify the customer who wrote this review from any current service work that has been reported to us and so we would urge our customer to make direct contact with us to enable us to investigate their complaint fully.

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★★★★★

“Kitchen, bathroom and bedroom windows”

Written on: 29/02/2016 by Edey (1 review written)

We were very pleased with the way they installed our new windows. they removed our back door, replacing it with very neat brick work and a lovely new kitchen window. All the work was done very quickly, professionally and all the installers were very respectful and polite. The windows are a dark brown stain and look like real wood, they improve the look of our property and keep the cold and noise out, they are fantastic!… Read Full Review

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★★★★☆

“Good product & service”

Written on: 23/02/2016

Product is good and looks much better than competitor product it replaces (2 bay windows) Install team were very polite & friendly, happy to listen to any concerns/comments we had and acted accordingly. They were punctual, hard working and very tidy. We have no hesitation in recommending Brackenwood Windows as company easy to work with… Read Full Review

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★★☆☆☆

“On 3rd back door”

Written on: 17/02/2016 by cornerhousedraught (1 review written)

I had Windows and doors fitted to rear of my house by Brackenwood in 2010, the back door has been replaced 3 times, and still does not shut properly, lets in draught in cold weather, but I have given up and just excepted it was a poor product. Last week noticed that you could see outside light from the kitchen window, fitted draught excluder round outside edge ! Unfortunately I have excepted this too, as I know the response if I contact them. Don't know what the 10 year guarantee is all about… Read Full Review

Gillwheatland's Response to cornerhousedraught's Review

Written on: 23/02/2016

Brackenwood Windows strives to provide its customers with an excellent installation and after-care experience – it is the basis on which our company has been successfully trading since 1987 and why a high proportion of our business is based on returning customers and referrals. We are unable to identify the customer who wrote this review from any current service work that has been reported to us and so we would urge our customer to make direct contact with us to enable us to investigate their complaint fully.

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Cornerhousedraught's reply to Gillwheatland's Comment

Written on: 23/02/2016

Hello,
I am Mr Mullett from Pyotts hill, Old Basing.
I will contact you directly
Thank you for a response

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Cornerhousedraught's reply to Cornerhousedraught's Comment

Written on: 24/03/2016

After my review I was contacted by Brackenwood directly,
they arranged a service call, and have been round today
and put right my problems free of charge

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★★★★★

“georgian windows”

Written on: 12/02/2016 by Josuek51 (1 review written)

I am very happy with the windows that Brackenwood installed. The saleaman was a bit pushy and arrogant but we eventually got a good deal. We had all our windows ,front door and french doors added to the back of the house. The installers were very professional and hard working and made as little mess as they could and tidied afterwards. They tried their best not to inconvienience us too much. If they saw a window that they thought wasn't correct they called our attention to it and got it changed… Read Full Review

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★★★★★

“Great Service & High quality products”

Written on: 11/02/2016 by R341Riseley (1 review written)

We recently moved into an older property that had timber windows that you could put your finger through and in need of replacing. After a bit of research and a couple of quotes, there was no question that we would use Brackenwood. There are so many elements that are fitted as standard to their windows which other companies charge as extras, so don't get caught out. Right from the start, we received an impeccable, friendly and efficient service. After speaking to him, who clearly knew his… Read Full Review

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★★★★★

“Front double doors - great service”

Written on: 10/02/2016 by Nuno7 (1 review written)

We have ordered a set of double doors for the entrance of our house. After fitting we realized that the delivery was not as per the request, so we had several emails and one visit from Brackenwood to get to the bottom of the issues. The whole job was re-done and the result was exactly what we originally wanted. While the first try gave us a bad experience, i have to say that on the whole we are now very satisfied with the end result and the willingness to fix all the issues has really impressed… Read Full Review

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★★★★★

“Reliable and Friendly service”

Written on: 05/02/2016 by pamelanorth (1 review written)

I have used Brackenwood twice and both times they have been very professional and were easy to contact which is unusual these days! I was a fussy customer and they were patient and helpful with my particular requirements and many questions. I also had to change the terms of payment for personal reasons and they were understanding. The work to put in my dble glazed doors was done quickly with little disruption to any existing paintwork, as was my new front door and windows. Another bonus was… Read Full Review

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