Brackenwood Windows Ltd Reviews - www.brackenwood.com

★★★★★
4.6 / 5
328
93% of users recommend this
  • Value For Money

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Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com

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Latest Reviews

★★★★★

“Installment of Double Glazing for all the house”

Written on: 20/07/2015 by LEgan (1 review written)

Our fitters were excellent. They worked relentlessly during the hottest day of the year. They were punctual and explained what they were aiming to achieve each day. At the end of the fitting they explained how the windows worked including the patio door. Prior to the fitting the quotes and survey were carried out on the days they said they would be. Contact via email to confirm installation was also efficient. The windows have been fitted to a high standard and we are very pleased with the end… Read Full Review

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★★★★☆

“friendly professional service”

Written on: 14/07/2015 by MateoRollins (1 review written)

Especially happy with the fitters who were very careful and considerate and saw a a better option for me on the day in terms of absolute positioning in a deep frame, which was great as, once in, might have been a perpetual annoyance and/or left a messy scar in the paintwork! I was grateful for their being tidy, caring about the aesthetic and generally a very pleasant and professional team and pretty happy with the finished appearance, though not so thrilled with the very obviously plastic… Read Full Review

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★★★★★

“Happy Customer”

Written on: 11/07/2015 by Staffordyq387 (1 review written)

I got new A rated windows.Good customer service.All done on time. Nothing to complaint. The fitters knew their job.I would recommend Brackenwood from my personal experience. … Read Full Review

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★★★★★

“replacement conservatory”

Written on: 11/07/2015 by Beckett244 (1 review written)

Responses to queries were always dealt with quickly The whole installation ran to schedule Good quality product Snags dealt with inside 3 working days… Read Full Review

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★★★★★

“the best after service ”

Written on: 25/06/2015 by Erickd447 (1 review written)

I have by back door repaired after a freck wind close it very hard the door was fitted 5 year a go but with an 15 year guarantee the service was quick painless very happy… Read Full Review

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★★★★★

“Excellent service”

Written on: 22/04/2015 by CarolineKhan (1 review written)

Fantastic service and product from Brackenwood Windows, would not hesitate to recommend them. I think their fitters left our house cleaner than when they arrived! They replaced windows throughout our house as well as patio doors and front door. The work was completed quickly and with minimal disruption. The customer service from their office staff was excellent: very prompt, thorough and polite responses to queries… Read Full Review

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★★★★★

“Excellent Window Installation”

Written on: 17/04/2015 by Ash_Brown (1 review written)

I have just had new windows installed upstairs and downstairs with Brackenwood Windows - they sent a chap around to do the installation. He was 100% respectful about the interior of our house and after two days of installing great looking windows, he has not left a shred if his having been there behind! Surfaces have been wiped clean of any dust and he even put dust sheets down in the garden under the windows to stop any mess being left behind when he was done. An excellent service with new… Read Full Review

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★★★★★

“Blown away with the great service!”

Written on: 02/04/2015 by PetraJewellery (1 review written)

We were blown away with the level of care and attention to details right from initial survey to installation. They were reliable, great communicators and we’d be more than happy to recommend them. They were easy to get in touch with whenever we needed them. Thanks guys!… Read Full Review

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★★★★★

“Job very well done”

Written on: 27/03/2015

We were measured up for windows and doors in December and these were very efficiently installed at the start of February. The lads were quick, clean, very thorough, helpful, obliging and didn't even help themselves to the tea, coffee and biscuits I left out for them! They were also very trustworthy as we left them to it whilst we went to work. They kept us informed throughout and called me as they were finishing so that I could inspect their work and reclaim house keys before they left… Read Full Review

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★★★★★

“New external doors”

Written on: 25/03/2015

I am extremely delighted with the installation of my two doors. It has been a pleasure to deal with Brackenwood right from viewing your well produced and informative brochure to the final installation. Everything has been first class (you can't say that about many companies these days, unfortunately). I would add a special thanks to the two fitters, who were two very polite, courteous and hard working young men for a great job on the installation… Read Full Review

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★★★★★

“TWO NEW DOORS”

Written on: 20/03/2015

I was impressed by the skill of the 2 installers who were efficient and friendly,and who fitted 2 superbly manufactured doors for me with no fuss at all.They even treated unforseen problems as things simply requiring solutions.The doors now enhance my security and insulation… Read Full Review

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★★★★★

“Windows and Roofline”

Written on: 19/03/2015 by Scottix271 (1 review written)

Brackenwood were very professional from first quotation meeting to final installation. We were kept informed of the progress of our orders and the sales team were very helpful. We had windows and fascia/guttering installed and both were completed to high standards. My wife and I are very pleased with the quality of the products and the finish on the fittings. The guys that fitted the windows were very friendly and a pleasure to have on site. They ensured each area they worked on was tidy… Read Full Review

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★★★★★

“Quality and Service”

Written on: 18/03/2015 by Giovannaw432 (1 review written)

The installers arrived promptly and commenced work immediately. The standard of installation and workmanship - professional. The work areas were left pristine...as though I'd just cleaned! We could have got cheaper windows but you get what you pay for. The windows are beautiful and well worth the money… Read Full Review

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★★★★★

“New windows to brighten the home”

Written on: 16/03/2015 by Deannaw253 (1 review written)

From the initial discussion about our requirements and costing until the fitting process was complete we have enjoyed the experience. Everyone concerned has equipped themselves in an efficient and professional manner. The persons involved in the fitting process were all hard working and of friendly disposition. All the "mess" was cleared away as they worked. Our house has been transformed and upgraded from "ordinary" to "delightful". We have committed ourselves to improving our property and… Read Full Review

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★☆☆☆☆

“Poor customer service - DO NOT USE IF BRICKWORK IS...”

Written on: 15/03/2015 by becky73 (1 review written)

Salesperson was very efficient and friendly, we explained that we wanted brickwork carried out and also explained that they were very likely to have difficulty in sourcing a matching brick, the salesman advised the correct department of our brick match concerns but they assured him that it wouldn't be a problem. 2 months later, still no date for work to commence so chased the installation department up, which we were then told that they were having difficulty in finding the correct bricks and… Read Full Review

Gillwheatland's Response to becky73's Review

Written on: 17/03/2015

Brackenwood would like to respond to this review by confirming that we are trying to maintain an ongoing dialogue with our customer to satisfactorily resolve the issue of the brick matching. So far we have offered two potential solutions, including the supply and installation of a set of French doors, which would enable us to re-use existing bricks, at a substantially discounted price. We are also very keen to enter into mediation through the Double Glazing and Conservatory Ombudsman Scheme, of which we are members, but our customer has declined to do so. We are in the process of trying to arrange a meeting between our Managing Director and our customer and would seek to assure all existing and potential customers that we strive very hard to provide the best possible service.

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Becky73's reply to Gillwheatland's Comment

Written on: 17/03/2015

I would like to respond to Brackenwoods comment that one of the options was to fit a set of patio doors, yes, but at an extra cost to us of £500 plus . Also, I was prepared to enter into mediation but all the installation director kept coming up with was suggestions that had already been made by himself!! Plus he denied Brackenwood ever being told about us highlighting the possibility of finding it difficult to find matching bricks, I have written evidence that this was brought to their attention.
And now they want £4,000 plus to cancel the contract!
Whatever response comes after this, from Brackenwood, I'll leave you, the public, to decide what chances you want to take.

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★★★★★

“Great service”

Written on: 14/03/2015 by ClayKing307 (1 review written)

The guys who came out to do our windows were really helpful and friendly. Another company warned us that they would have to cut through some tiles that were beside the bathroom and the kitchen windows but these guys managed to do the whole thing without touching the tiles. We had the bathroom, kitchen, two bedrooms and living room windows replaced and a set of french doors put in, they did the whole house in 2 and a bit days, left it cleaner than they found it and now all of our windows look… Read Full Review

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★★★★★

“double glazing installation”

Written on: 09/03/2015

A quality product and professional installation. The work was done so well that there was no need for any remedial work or redecoration required. Everyone I dealt with in the company was polite, helpful and efficient. Excellent customer service, no misinformation or hard sell. I have no hesitation in recommending Brackenwood to others… Read Full Review

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★★★☆☆

“To cheap for us”

Written on: 06/03/2015 by ClaireByfleet (1 review written)

Had a few quotes from different companies and couldn't believe how cheap brackenwood was! Maybe good value but didn't see the product (must be buying from cheap suppliers)? … Read Full Review

Gillwheatland's Response to ClaireByfleet's Review

Written on: 10/03/2015

Brackenwood Windows have been trading since 1987 and has built up an enviable reputation with its customers (numbering in excess of 26,000). Our reputation is based on providing excellent customer service and quality installations. We pride ourselves in offering incredible value for money and our customers can be assured that this does not mean our products are obtained from “cheap suppliers” – on the contrary, they are sourced from a market-leading manufacturer and are constructed to the highest quality British Standards. We would welcome the opportunity of demonstrating our product range to this customer in order that they could make an informed judgment.

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★★★★★

“Roofline Installation”

Written on: 05/03/2015

The fitters worked quietly, efficiently and cleanly. They answered questions confidently and kept us informed about what they'd done. I'd definitely recommend them in the future… Read Full Review

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★★★★★

“Installation of replacement windows and doors”

Written on: 05/03/2015 by michaeljstuart (1 review written)

R and his colleague A are an excellent recommendation for your company - they were simply excellent - obviously expert at their job, good-natured and considerate and thorough, and they cleared up well. We are delighted with their work. Michael, Crowthorne… Read Full Review

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