Brackenwood Windows Ltd Reviews - www.brackenwood.com

★★★★★
4.6 / 5
93% of users recommend this
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Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com

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Latest Reviews

★★★★★

“Replacement facia, soffits and guttering”

Written on: 09/07/2014 by ScipioAfricanus (1 review written)

The team who undertook the work (2 male + 1 female) were hardworking, helpful and tidy. It was a pleasure to have them on site. The work was carried out to a high standard and well within the forecast timeframe. I would recommend them to anyone. Brown - Wokingham… Read Full Review

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★★★★★

“Recent Conservatory Build”

Written on: 09/07/2014

Brackenwood did a brilliant job and I am delighted with the end result. I was dreading the disruption but all the work was carried out very efficiently, the fitters kept me informed at every stage as to what to expect and how long things would take. They were punctual,considerate and tidy. On completion I noticed that the roof vent had been fitted with the wrong colour finish for the pole handle to open and close the vent. This was put right very quickly and without any fuss. I would happily… Read Full Review

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★★★★★

“Very Professional Company”

Written on: 08/07/2014 by GrandadAlan2 (1 review written)

Very professional work crew who arrived on time and carried out work to a very high standard. Excellent customer service, very tidy and considerate. The products supplied are of a very high quality and would be pleased to recommend to anyone. ASB Aldershot… Read Full Review

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★★★★★

“Superb aftercare service!”

Written on: 08/07/2014 by Sandrareview (1 review written)

About ten years ago we used Brackenwood Windows to replace our double glazing and doors. The service we received was superb. The workers were fast and efficient and arrived on time everyday. We have been extremely pleased with the results and have had no issues until this weekend when one of the exterior doors would not close easily and would not lock at all. This left us being unable to secure our house. The response from Brackenwood was second to none. An engineer was dispatched on Monday… Read Full Review

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★★★★★

“Fitting 3 new replacement windows to older property”

Written on: 02/07/2014 by Paola312 (1 review written)

We have an older house with wooden window frames surrounded by some lath and pitch walls. The old windows had some character wood surrounds that we wanted to keep, but the inside were terrible and fitted with 2 extra sets of old fashioned double glazing. After measurement etc we were told the old frames could be used as surrounds for the new windows which was good news for the appearance of the house, and also made fitting them much easier as well. We were advised that the windows would not… Read Full Review

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★★★★★

“Thank you for an excellent job”

Written on: 30/06/2014 by TiaGalbraith234 (1 review written)

Dear Brackenwood, thank you for my new windows and french doors. They look great and we were impressed with the fitters who are not only expert installers they are also nice people to have in our home. We have also noticed how quiet it is, we can hardly hear the road now. We look forward to working with you again when we have our conservatory… Read Full Review

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★★★★★

“Even in the worst weather!”

Written on: 28/06/2014 by dgBryant409 (1 review written)

From the outset we were kept informed of dates and times of surveys and installation. The Sales team were more than accommodating in fulfilling our requests. Brackenwood fitters completed an excellent installation during some of the worst weather seen in this country in decades. 10 windows, French patio doors and front door were replaced in very difficult outdoor working conditions by 2 gentlemen whose work ethic was to be totally commended. We are very pleased with the end result… Read Full Review

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★★★★★

“Window and Door replacement.”

Written on: 26/06/2014 by Ryan1975 (1 review written)

I would like to say from start to finish Brackenwood have been outstanding - I could not rate them highly enough. We had all our Windows and Doors replaced a few weeks back and were kept informed as to what was happening every step of the way. Install engineers were friendly tidy ontime and catered to our needs, we have indoor cats so needed certain windows fitted first, this was no issue for them,they were quite understanding and accomodated to our needs. Quality of windows / doors is also… Read Full Review

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★☆☆☆☆

“Conservatory : Over Invoiced, Sloppy & Structurely...”

Written on: 24/06/2014 by 426Murray (1 review written)

We were extremely pleased with the prompt Conservatory design service from Brackenwood and their attempts to work within our time frames, however.. Its certainly not about the details with these guys.. We paid for our Conservatory over the 3 months before installation in line with their standard payment policy, however when the penultimate invoice arrived, the amount detailed was £500 over the agreed amount - no covering note or further explanation. Perhaps more concernedly, when I paid the… Read Full Review

Gillwheatland's Comment

Written on: 02/07/2014

Brackenwood wish to apologise unreservedly to this customer for the inconvenience that has been caused during the construction of the conservatory and for the clerical error which arose with an invoice. We would like to reassure all our current and prospective customers that checks are in place to ensure that the correct payments are received in line with the Contract. Brackenwood never shy away from its responsibilities and we believe that a solution has been found, and installed, to rectify the issue of movement of the conservatory

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★★☆☆☆

“Bad”

Written on: 24/06/2014 by Kafi (1 review written)

Spend £58k on two conservatives and two houses double glazed with doors One conservarty window cracked and roof glazing crackled .haven't got decency to repair can send someone to give u a quote no customer service just want your money will never use again or reccommend to anyone else .head of customer service said you must have hit it with something .to all read the small print to make sure what u are actually covered for… Read Full Review

Gillwheatland's Response to Kafi's Review

Written on: 26/06/2014

Brackenwood would like to assure all current and prospective customers that we do take customer service extremely seriously; it is the foundation on which our business has been built up over the last 27 years. The customer who wrote this review had installations completed in 2010. He contacted us on 23rd June 2014 to advise of a cracked sealed unit and we responded the same day with a quotation to replace it. Brackenwood pass on to its customers the guarantees provided by our suppliers who, regrettably, do not guarantee against glass breakage, particularly after it has been in-situ for almost four years, due to the nature of the product.

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★★☆☆☆

“Appalling customer service”

Written on: 24/06/2014 by Tarynu243 (1 review written)

Our instillation went on for over 5 months due to a massive lack of customer service! Several members of office staff have been incredibly rude to us. They do not return calls or get back to you resulting in huge amount of chasing them. We unfortunately had some unforeseen issues that were a fault of brackenwood employing undertrained fitters! We were lied to in many occasions and the office staff sit behind desks and won't actually come out to meet customer or loom at issues. It was very… Read Full Review

Gillwheatland's Comment

Written on: 26/06/2014

Brackenwood would like to publically apologise to this customer, as we have done previously in private both verbally and in writing, for the challenges that arose with the initial installation. We have maintained dialogue with our customer in an effort to resolve the issues and have provided a replacement door at no charge.

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★★★★☆

“Replacement of all windows & doors”

Written on: 05/06/2014 by Blubeckers01 (1 review written)

The work was completed to a high standard, on schedule and with minimal disruption. Fitters were competent, friendly and helpful. We are very pleased with the finished work and would happily recommend Brackenwood to others (and have actually already done so)… Read Full Review

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★★★★★

“Clearly quality windows”

Written on: 30/05/2014 by Lolas408 (1 review written)

An excellent product installed promptly with attention to detail and at a very reasonable price. Communication was excellent and we have every confidence in recommending this company… Read Full Review

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★★★★★

“Excellent service, great quality ”

Written on: 16/05/2014

We needed windows replaced in our whole house and Brackenwood we're recommended by a friend, from the initial quote stages right through to final installation were absolutely fantastic. We received a comprehensive real quote on the spot with no haggling or annoying sales techniques used. The fitters were excellent and left the property clean. Very pleased with our windows and have recommended to many more people who have gone on to complete orders… Read Full Review

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★★★★★

“A Firm You Can Trust with Good Products and Service”

Written on: 12/05/2014 by Gregoryzb207 (1 review written)

Brackenwood installed our windows and doors 15 months ago. The whole process from initial quotation to installation was first class. Excellent value for money, great workmanship, cannot fault them. This company has integrity unlike its competitors (and I'm not just talking about the big boys). It's made such a difference to the house - no draughts, outside noise drastically reduced. The only niggle was the grey hue which appears on the glass when the sun hits it - this is the characteristic of… Read Full Review

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★★★★★

“Get the Best Go Brackenwood -make your house look...”

Written on: 08/05/2014 by Choose-the-Best (1 review written)

I fell for the spin and promises of a well know national “double glazing” firm when a team cold called offering to replace my gutters, barge boards, and facia. However having used Brackenwood for all my doors and windows in different houses, twice before and been impressed with their work each time, I rang them for advice. Their excellent Sales Manager helped me lots, was very patient while I extracted myself from the deal that had so many conditions it would have been a financial… Read Full Review

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★★★★★

“Highly reccomended”

Written on: 06/05/2014 by PJ2014 (1 review written)

Excellent from sale to installation to aftercare. I would highly recommend Brackenwood to anyone and have done already. The sale and survey was convenient and easy to arrange after work. All paperwork was completed very quickly and emailed to me straight away. With other companies I have felt pressured into a sale there and then, but the salesman was very relaxed and happy to give me time to think about it without being hounded by the sales team. Installation was very fast and the fitters were… Read Full Review

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★★★★★

“A job well done”

Written on: 29/04/2014

On Friday 25th of April I had a new window and door installed in my garage. From the time of the initial order, to the surveyor inspecting the site, to the installation team arriving on site, everything went very smoothly indeed. I have nothing but the highest praise for the quality of the product and the workmanship and professionalism of all involved. I would not hesitate to buy from this company again and certainly recommend them to anyone looking for replacement doors and windows… Read Full Review

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★★★★★

“A very good window repair company”

Written on: 24/04/2014 by THarris12 (1 review written)

I live in the Basingstoke area and recently one of my windows had started to show signs that it needed repair. Moisture had started to form between the panes of glass. I dreaded the cost, time, and expense as I'm short of money at the moment. Anyway, to cut a long story short, as soon as I spoke to these guys I could tell they were knowledgeable, and they fixed the window with minimal fuss and disruption. I'm very impressed with their services overall, I must say… Read Full Review

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★★★★★

“Mark Wright, Bisley”

Written on: 24/04/2014 by Dustinh300 (1 review written)

Extremely pleased with the quality of the windows and door. The salesman that visited was excellent, non-pressurised selling, a credit for once and great advice, Explained the utmost benefit of a composite door against a upvc door, even if we bought elsewhere, not often do you see honesty and transparancy within sales! Windows and doors fitted quicker than advised and the fitters extremely tidy and polite and hard working. The next part of the service they offer is what they should market… Read Full Review

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