Brackenwood Windows Ltd Reviews - www.brackenwood.com

★★★★★
4.6 / 5
357
92% of users recommend this
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Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com

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Latest Reviews

★★★★★

“Reliable and Friendly service”

Written on: 05/02/2016 by pamelanorth (1 review written)

I have used Brackenwood twice and both times they have been very professional and were easy to contact which is unusual these days! I was a fussy customer and they were patient and helpful with my particular requirements and many questions. I also had to change the terms of payment for personal reasons and they were understanding. The work to put in my dble glazed doors was done quickly with little disruption to any existing paintwork, as was my new front door and windows. Another bonus was… Read Full Review

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★★★★★

“Replacement Door and Windows”

Written on: 31/01/2016

Initially I was not going to have Brackenwood as they were slightly more expensive than other companies I had quotes from. However, after some consideration I chose them, and I was so glad I did. The quality of the windows and doors were top class, and the engineers who fitted them were of the highest standard. Clean, tidy and efficient with excellent attention to detail and finish. My windows and doors came with a 12 year guarantee which meant, three years later when a sealed unit in one of… Read Full Review

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★★★★★

“My new door”

Written on: 29/01/2016

I enjoyed service and craftsmanship of a very high and professional standard. The fitters were punctual, polite, tidy and did an excellent job. I shall certainly be passing on my recommendations… Read Full Review

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★★★★★

“Excellent Window service, product and fitting”

Written on: 29/01/2016 by 476Skinner (1 review written)

We had our windows fitted back in early December 2015 and quite simply the service from start to finish was excellent. The salesman was not pushy and very prompt to his appointments. Everything after that was backed up an excellent administration service. The came the day of the fitting. The fitters were punctual, firendly, efficient, tidy and good at what they did. They were and probably still are a credit to Brackenwood windows. Having left it this time to let things settle I am more than… Read Full Review

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★★★★★

“Excellent service!”

Written on: 20/01/2016

We are very happy with the service you have provided us. Everything happened as you had planned and communication was excellent. Our fitters worked so hard every day and were always happy and smiling! Every day they explained their plan for the day and showed us at the of the day what they had done. They left the outside of our property very tidy every day. Our house looks lovely with the new soffits and facia boards, thank you!… Read Full Review

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★★★★★

“Excellent installation team - great product”

Written on: 17/01/2016

Our replacement windows and doors look great and make a real difference to the feel of the house. The installation team were clearly very experienced (well organised, efficient, courteous and very tidy) and did an excellent job. We highly recommend Brackenwood. Being able to get a price estimate from the website was very helpful (and did not prompt any sales calls or hard sell tactics). The entire process, through sales visit, email exchanges to make slight changes to our product selections… Read Full Review

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★★★★★

“New front Door”

Written on: 13/01/2016 by miracarpi (1 review written)

I needed a new double glazed front door for my property, after seeing a few different companies we decided on Brackenwood. We were not disappointed, we found the entire purchase a pleasurable experience. The Brackenwood team were not pushy, they listened all the way through the process were friendly & efficient. The fitters arrived at the arranged time & fitted the new door in about 2 hours, they did a good job and when they finished the area was as clean as it was when they started. I… Read Full Review

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★☆☆☆☆

“Yet more leaks ”

Written on: 02/01/2016 by FisherMoreno (1 review written)

Another year and another load of leaks from our roof. Never had issues before this company touched our guttering. They've denied touching tiles but we've had roofers confirm the damage can only be caused by someone moving the tiles and the only people who touched them have been Brackenwood in 2013!! Do not ever use this company. They do not care if they damage your property. They did eventually come and redo the whole job but we've been left with black mould and constant leaks. My last review… Read Full Review

Gillwheatland's Comment

Written on: 12/01/2016

Brackenwood Windows Limited takes pride in providing an excellent installation and after-care service to our customers – it is the basis on which our business has been successfully trading since 1987. We are unable to identify the customer who wrote this review from any current service work that has been reported to us and so we would urge our customer to make direct contact with us to enable us to rectify any defects which have resulted from our installation. Please note that Brackenwood do not have access to remove reviews from this website.

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★★★★★

“Excellent windows, doors and gutters”

Written on: 25/11/2015

We have had our gutters and soffits replaced by Brackenwood, our front and back doors, and four of old victorian windows replaced. The workmanship has been excellent. We are very pleasd with result - the new doors, windows, gutters and soffits have really enhanced our Victorian semi! The work was carried out by polite, helpful and cheerful workmen who worked really hard and long to get the work done with the minimum of upheaval an mess. They put everything back and left it all nice and tidy… Read Full Review

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★★★★★

“great doors and windows”

Written on: 22/11/2015 by LoganSheehan185 (1 review written)

I am delighted with my new door and window.They were installed and they did an excellent job They were very efficient tidy and professional. I liked yhe companys approach as there was no hard sell.The sales team were relaxed and friendly and all round very helpful… Read Full Review

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★★★★★

“My new door”

Written on: 18/11/2015 by Woodworks485 (1 review written)

l have just had a new door fitted and I am very pleased with it . The service was second to none from start to finish Thankyou Brackenwood… Read Full Review

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★★★★★

“Excellent service from start to finish, very happy...”

Written on: 12/11/2015 by Maxwellrb58 (1 review written)

Excellent service from start to finish, very happy with installation of my new front door, colour lovely. The fitters were polite, friendly and left the area clean and tidy. Thank you very much… Read Full Review

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★★★★★

“Double Glazing”

Written on: 07/11/2015 by nazariolelli (1 review written)

We were very pleased with the quality of the product and the high standard of workmanship by your installers. We will have no hesitation in recommending Brackenwood to our friends and neighbours… Read Full Review

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★★★★★

“Great Windows & Doors”

Written on: 06/11/2015 by Misterfew (1 review written)

Could not ask for any better from the Quote through to fitting. The fitters were very professional, polite and very clean & tidy. Windows and doors look brilliant and all fitted in a day and a half. Would not hesitate to recommend to anyone in fact already have… Read Full Review

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★★★★★

“High quality service and product”

Written on: 26/10/2015 by NickBeck (1 review written)

Very pleased with the windows.It felt like I had walked into a new home. Better quality than expected.They did a really professional job and left the house immaculate. First Class… Read Full Review

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★★★★★

“Very good service”

Written on: 25/10/2015 by 007mr (1 review written)

We recently had a new Windows fitted to our house, we were very impressed with service we received from start to finish, the Windows looked amazing!… Read Full Review

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★★★★☆

“New double glazed front door”

Written on: 24/10/2015

Arrived on time, installation was carried out very tidily and efficiently, fitter was very friendly and polite, overall very pleased with product and appearance and compliments from neighbours on how the new door had improved the look of the property. Would recommend this company to others… Read Full Review

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★★★★☆

“Replacement of broken conservatory window and 'foggy...”

Written on: 24/10/2015

I was very impressed with the engineer who came, he was polite, friendly, knowledgeable, professional and proficient. If you have an employee of the month system, i would like him to have my vote. If all your engineers are like him, you must be very proud of your team… Read Full Review

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★★★★★

“Quality workmanship from Brackenwood”

Written on: 18/10/2015

Professional, polite and tidy. Fitted well and to our exact requirements. They couldn't have done a better job… Read Full Review

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★☆☆☆☆

“Horrible Manager and Evasive Prices”

Written on: 10/09/2015 by Ashbysh334 (1 review written)

Summary: I wanted a ballpark figure for the doors. Brackenwood salesman refuses and told me I had to get a person to evaluate my doors. When the person came, he expected me to put an order right away. When we called them a week later (after no replies from Brackenwood) to actually make an order, sales manager called me back 10 minutes later to criticise and told me I was wrong to dismiss the person, when I didn't dismiss him at all and originally I just wanted a ballpark figure but was forced… Read Full Review

Gillwheatland's Comment

Written on: 17/09/2015

Dear valued customer, Brackenwood is sorry that you were disappointed with the service you received and apologise for what would seem to be a misunderstanding on our part. It would be helpful if you could telephone Brackenwood and ask for Stephen Fisher who will aim to resolve the matter for you and make a formal apology.

At Brackenwood, we have a no pressure selling way of conducting business and always place the customer needs at the top of our list of objectives. We always provide an accurate quotation in the home and leave a printed version detailing designs and total price at the time of visit. Unfortunately, we are unable to give approximate, ball park or average prices for work that either we have not seen, or indeed for designs that the customer has not chosen.

There are many reasons for this, some that are reasonably obvious and others not so, however we will always give our best advice based upon the brief we are given for the work to be undertaken.

It is unusual that Brackenwood receives a poor review or a complaint from our customers and is something we take very seriously. To that end, we would like to speak with you as soon as possible.

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