Brackenwood Windows Ltd Reviews - www.brackenwood.com

★★★★★
4.6 / 5
424
92% of users recommend this
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Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com

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Latest Reviews

★★★★★

“Front and back door”

Written on: 24/03/2017 by CedricDolan283 (1 review written)

Very pleased with the quality of the doors especially the front door. It has let so much more light into the hallway. The young man who installed them was very thorough, helpful and polite. Being on his own he worked extremely hard, and cleaned up afterwards. Brilliant, well done… Read Full Review

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★★★★★

“A company to be trusted”

Written on: 22/03/2017 by Cristinaw338 (1 review written)

A representative telephoned very soon after speaking to a lovely lady sitting near the exit of a shop we were visiting and she had all the information to hand regarding new windows. We were telephoned to make an initial appointment. There was no delay in sorting our requirements and a price was available there and then. We then changed our mind and without any dramas our revised order was on its way. A surveyor visited and offered advice on subtle changes to which we were grateful and… Read Full Review

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★★★★★

“Composite door”

Written on: 20/03/2017 by jlDavis241 (1 review written)

After being pleased with full double glazing and the process from start to finish, especially the fitting, we ordered a composite door with side windows and once again delighted with the professional way it was completed from ordering, surveying and excellent fitting… Read Full Review

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★★★★★

“Happy Customer JK”

Written on: 01/03/2017 by HappyJK (1 review written)

The message i would like to share with you all is from the time i picked up the phone to the time the job was completed this company was very professional. the staff were very helpful and the workmen very clean and tidy. Overall very satisfied with this company and staff that supplied a great service and good value for the work carried out. Thank You … Read Full Review

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★☆☆☆☆

“Service charges-beware”

Written on: 27/01/2017 by PatrickRodriguez (1 review written)

Following the poor installation and quality of the units, (see my earlier 2* review,here.) I now find that Brackenwood demand a £70 call out change after only 12 months. A failure so soon shows, again, poor quality and installation, and a total lack of interest in customer satisfaction. There's no way I should expect to pay before they will even look at the problem! This company is truly shocking and I recommend going ANYWHERE else. … Read Full Review

Gillwheatland's Comment

Written on: 02/02/2017

Brackenwood would like to reassure its customers and future customers of our commitment to providing a first class after-care service. We have been unable to confirm the identity of the author of this review and would welcome the opportunity to discuss their service requirements. To that end we would urge them to contact our Service Manager.

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★★★★★

“Stunning.”

Written on: 25/01/2017 by Godalming26 (1 review written)

There is no better word to describe our new Brackenwood windows. I never thought that plastic windows would fit in with the look and feel of the old wooden frames that are still intact in the original part of our house that was built over 100 years ago. But when the windows in our 25-year old extension started to rot we decided to look for replacements. Luckily, we were recommended to contact Brackenwood. Everyone that we spoke to or dealt with, from the sales adviser to the surveyor, the… Read Full Review

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★☆☆☆☆

“Follow up repairs”

Written on: 13/01/2017 by ManuelMalone65 (1 review written)

I had doors and windows fitted by Brackenwood 3 years ago. Just one year later a door had dropped and was binding slightly. I approached Brackenwood, thinking there would be a no quibble, 'We'll come and fix it'. However, I was told labour charges would now be applied - parts are guaranteed 10 yrs, labour only 12 months! The same has happened now that one of the glass units has failed and needs replacing. I am not sure whether this practice is industry-standard, but I think it is a bit… Read Full Review

Gillwheatland's Comment

Written on: 20/01/2017

Brackenwood would like to reassure its customers and future customers of our commitment to providing a first class after-care service. We have been unable to confirm the identity of the author of this review and would welcome the opportunity to discuss their service requirements. To that end we would urge them to contact our Service Manager.

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★★★★★

“New large conservatory”

Written on: 08/01/2017 by 4d31 (1 review written)

An excellent service throughout. Fitters were most helpful and completed everything according to our wishes. The product is of excellent quality and I would thoroughly recommend Brackenwood to any prospective buyer… Read Full Review

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★★★★★

“Quality windows with excellent service”

Written on: 05/01/2017

Investing in new windows and doors is no small matter and it isn't easy comparing products looking at brochures. Brackenwood has one of the largest showrooms we have visited with an excellent display of their product range. When we asked for detailed product information giving energy performance, this was very quickly provided. The salesman who came out to us was clearly experienced. His advice was invaluable however I would strongly advise also visiting the showroom as we changed our minds… Read Full Review

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★★★★★

“New Front Porch ”

Written on: 30/11/2016 by ColinJFord (1 review written)

Brackenwood did a fantastic job of dismantling the old porch and fitting a new porch in excellent time. All material was taken away and site left tidy. The two fitters were most helpful and polite and I would certainly recommend Brackenwood to prospective buyers… Read Full Review

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★★★★★

“Three woindows and front door and window surround”

Written on: 28/11/2016

I am very pleased with the completed job, the team sent to do the installation were excellent completing the job in one day. They covered everything with dust sheets and made little mess. I am extemely pleased with the finished product and would recommend this company… Read Full Review

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★★★★★

“Replacement back and front doors”

Written on: 26/11/2016

Throughout the process - getting quote, measuring p of the doors, and the fitting they were very punctual and helpful, answering all my questions. Quote was very competitive, and payment was in easy stages. The people who fitted the doors were very efficient, and very tidy. Doors look great and locks secure… Read Full Review

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★★★★☆

“Great job”

Written on: 24/11/2016 by mocust (1 review written)

Good communication. Prompt and friendly team, very tidy. Competitive prices and excellent product. Really happy with end result… Read Full Review

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★★★★☆

“Very satisfied with the quality, appearance and cost.”

Written on: 21/11/2016

We are very pleased with the quality and appearance of our new front door and replacement window. The installation was done to a good standard of workmanship by a courteous and skilled installer. Having had quotes from a couple of well-known companies that were much more expensive, and only having been able to see illustrations in a brochure, we had a slight concern that Brackenwood might cut corners in the quality of the product or with the installation work standards to keep their costs down… Read Full Review

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★★★★★

“My Window Fitting Experience”

Written on: 17/11/2016 by Viviens (1 review written)

We were very impressed with the clean and tidy way the fitters worked and we were left with very little to do after they left. We are now much warmer too. Very efficient workers. I would recommend Brackenwood to family and friends… Read Full Review

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★★★★★

“Sash Windows”

Written on: 04/11/2016 by 75Walker (1 review written)

I am very happy with my sash windows and the difference that the French doors have made to the back of the house is amazing. All of the neighbours have commented on how beautiful the windows look, so in keeping with the age of the house. The workmen did an excellent job, completed the work ahead of schedule and left everything tidy at the end of each day. Very good value, thank you to the fitters… Read Full Review

Ni2Cuall's Comment

Written on: 13/11/2016

great product but the after care is very bad two problems both not fixed would not recommend them to others

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Ni2Cuall's Comment

Written on: 13/11/2016

great product but the after care is very bad two problems both not fixed would not recommend them to others

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Gillwheatland's Comment

Written on: 21/11/2016

Brackenwood Windows strives to provide its customers with an excellent installation and after-care experience - it is the basis on which our company has been successfully trading since 1987 and why a high proportion of our business is based on returning customers and referrals. We are unable to identify the customer who wrote this comment from current service work that has been reported to us and so we would urge our customer to make direct contact with us to enable us to investigate their complaint fully with the aim of restoring their faith in us as a company to do business with.

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★★★★★

“Replacement sash windows”

Written on: 03/11/2016 by Donahue306 (1 review written)

Very good work from start to finish. The initial consultation was both speedy and efficient, the follow up detailed measuring by the surveyor happened soon after. The schedule in the contract was strictly adhered to, and the fitting team were superb. Nothing was too much trouble for them. They cleverly managed to retain all the surrounding Victorian architrave with out causing any damage, such that the resulting appearance is very good indeed. I am most impressed. It goes without saying, the… Read Full Review

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★★★★★

“Extremely happy with Brackenwood”

Written on: 02/11/2016 by Davidm9876 (1 review written)

Our windows and doors were ordered and fitted some 10 years ago and were one of the first to be painted Beige / Ivory rather than the standard white. We have been extremely happy with the professionalism and friendliness of all staff, and the windows and doors look as good today as they were when they were first fitted. Recently, we changed all the brass handles for chrome (internal redecoration) and today we had a number of doors slightly adjusted as they are now over 10 years old. Again… Read Full Review

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★★★★★

“Lovely job”

Written on: 29/10/2016 by DarnellBreen1979 (1 review written)

Surprised by the age of the two "youngsters" that appeared on the doorstep to start installing. Surprised also by the efficiency and concern these two youngsters showed when responding to my middle aged " will you do this bit also" requests. Lovely job, would be happy to charge for tours to inspect my windows. … Read Full Review

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★★★★☆

“Happy Customer :P)”

Written on: 23/10/2016 by alexharrymyttonbayley (1 review written)

We recently had all the Windows and Back Doors replaced by Brackenwood Windows. All Doors & Windows were installed to a very high standard. We are very pleased with the product & the installation. The sales advisor was very polite and did not pressure us & also the quotation was very reasonable for 12 Windows and 2 Doors. The installers were extremely efficient & managed to get the work done in 3 days instead of the quoted 3 and a half days they also displayed a high amount of professionalism… Read Full Review

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