Brackenwood Windows Ltd Reviews - www.brackenwood.com

★★★★★
4.6 / 5
93% of users recommend this
  • Value For Money

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Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com
Brackenwood Windows Ltd - www.brackenwood.com

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Latest Reviews

★★★★★

“Thank you for a good job done...”

Written on: 14/01/2015 by Ivar16 (1 review written)

Following a no hassle visit from a member of their sales team, we received a very competitive quote from Brackenwood Windows and had all windows and exterior doors replaced early in January 2015. The installers were very polite, friendly and helpful. They have done an excellent job and always tidied up as they went. The windows are very modern looking and we particularly like the tilt & turn function. The front door is very impressive while the back door and patio doors are neat and… Read Full Review

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★★★★★

“Replacement Windows”

Written on: 10/01/2015 by 347Almeida (1 review written)

The Fitters were punctual, extremely efficient and always tidied up after they had finished. Furniture and bedding were always well protected as was everywhere they had to walk throughout the house. I would have no hesitation in recommend this company… Read Full Review

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★★☆☆☆

“Poor customer service. Be prepared to wait for...”

Written on: 04/01/2015 by 377Harrison (1 review written)

I called brackenwood and they came straight out to give estimate. The sales person out the sales pressure on. We were about to go on holiday and he said. Just think how safe and secure your house will be with the new front door. He continued to phone after I asked him not too. I went with the quote mainly due to the 8 week installation date. Long story short. It took them 17 weeks to install the door and side window. I had to call and chase them every step of the way. They could not keep any… Read Full Review

Gillwheatland's Comment

Written on: 13/01/2015

At Brackenwood we strive hard to achieve the satisfaction of our customers and we regret that due to unavoidable and unforeseen circumstances the time taken to complete this customer's installation was longer than we would have anticipated.

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★★★☆☆

“A persistent defect spoilt the experience”

Written on: 01/01/2015 by nicolnob (1 review written)

Initially things went well, the sales guy was organised and we were happy with the quote and timescales for fitting a back door and window. The Fitters turned up when expected and did a great job with the installation - professional, friendly and tidy. Unfortunately the door glass panel required replacing due to a defect and it took a further 3 visits to get it right. Customer services were always most apologetic but one of us had to take time off work to be there for the fitters and it… Read Full Review

Gillwheatland's Response to nicolnob's Review

Written on: 13/01/2015

Brackenwood would like to thank this customer for the positive feedback regarding the professionalism of our installation team and we take on board the comments regarding our after-service. We would like to apologise that our quality control process was not as thorough in this instance as we would normally envisage. We will contact the customer directly to discuss their concerns.

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★★★★★

“Bracken, I Would”

Written on: 12/12/2014 by Mr.Pod (1 review written)

The fitters worked very well installing our new doors and were efficient and polite at all times. They left our property in a clean and tidy condition. we would not hesitate to recommend Brackenwood and the service provided. BP Blackwater … Read Full Review

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★★★★★

“They really are the best !!!”

Written on: 05/12/2014 by alrightthen (1 review written)

Overall, from start to finish their service has been very professional. The installers were very friendly, knowledgeable and tidy - They are a credit to the company. MY windows and door look fantastic, Thank You. SH Reading… Read Full Review

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★★★★★

“Quality door fitted by first class team”

Written on: 25/11/2014 by pierre.lams (1 review written)

The Brackenwood sales team are dedicated to making sure you get exactly what you want. The fitting team turned up on time and worked solidly until the job was completed. Very polite, neat and tidy and above all professional. Would certainly highly recommend Brackenwood for replacement doors!… Read Full Review

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★★★★★

“Brilliant”

Written on: 24/11/2014 by AmyOlson (1 review written)

Excellent product and outstanding fitters. Very quick and thoughtful workers who solved any problem they came across. No mess was left. I have already recommended the company to a friend… Read Full Review

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★★★★★

“Helping neighbours”

Written on: 24/11/2014 by JohnCT (1 review written)

Brackenwood installed 20+ double glazed windows in 2000 and a large conservatory to our home in 2003 which we have been delighted with. When two near neighbours wanted double glazing for the first time in 2013 and more recently, we did not hesitate to recommend Brackenwood based on our experience. They have both been absolutely delighted with their work, particularly their attention to important detail to ensure high performance in the long term. regards John C Thompson Appleton Oxon… Read Full Review

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★★★★★

“Replacement doors and windows”

Written on: 23/11/2014 by MPWalker (1 review written)

The entire job, from sales to installation, was carried out to my complete satisfaction. In particular, the installation team were punctual, polite and efficient, in a word professional and I would like to thank them for an excellent and efficient installation. I would recommend Brackenwood for window and door replacement… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 14/11/2014

We ordered plantation shutters from this company, so they should have been installed within 10 weeks. It took nearly 16 weeks. Non existent customer service with regard to updating us about the progress of our order, we had to chase them each time as they didn't have the courtesy to contact us. Mucked around at short notice with a potential fitting date, only for them to cancel it with less than 24 hrs notice for us, so a wasted annual leave day. I requested some compensation and apparently… Read Full Review

Gillwheatland's Comment

Written on: 17/11/2014

Brackenwood would like to assure all existing and potential customers that we do take customer service extremely seriously; it is the foundation on which our company has been trading since 1987. Our lead times are dependent on many factors and we strive to achieve timely installations which are convenient to our customers. We would like to apologise to our customer if we did not manage to accomplish this in this instance.

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★★★★★

“Replacement of windows, door, fascias, soffits and gutters”

Written on: 12/11/2014

I am extremely pleased with the whole experience from representatives visit to completion. The fitters worked very hard, especially the window fitter who went out of his way to do a good job despite having a bad cold, and left everywhere tidy once finished. The products are excellent and very good quality. Customer service is also excellent and refunded cost of scaffolding not required without a quibble. Would definitely use again… Read Full Review

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★★★★★

“Double glazing perfection”

Written on: 30/10/2014

The team were friendly, professional and efficient..and cheerful, despite having to work in the most appalling driving wind and rain! I am ashamed to say that they left my kitchen floor cleaner than when they arrived. The windows are wonderful. The difference in the temperature difference in my flat is really noticeable. I couldn't recommend this company highly enough… Read Full Review

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★★★★☆

“excellent craftsmanship”

Written on: 27/10/2014 by dino20 (1 review written)

Excellent job with attention to detail. Would thoroughly recommend this company. The doors look fantastic!! Thank you… Read Full Review

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★★★★☆

“Professionals”

Written on: 24/10/2014 by hvMcConnell283 (1 review written)

Very professional workmen. Great communicators and extremely tidy… Read Full Review

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★★★★★

“Excellent service”

Written on: 22/10/2014 by Gparris (1 review written)

Fabulous job and all the workmen were so very polite, hard working and believe it or not, tidy! Thrilled from design stage through to completion. The end result exceeded our expectations. Thank you to the ground workers and last but not least the plasterer. Oh yes, thank you Brackenwood!… Read Full Review

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★★★★★

“Great job Brackenwood”

Written on: 17/10/2014 by Teelou (1 review written)

The two young men who fitted our windows gave an excellent service. They were v polite, tidy and efficient and took pride in their work. They put extra time in due to unforeseen problems with dormer windows on our old cottage. We are delighted with the quality and appearance of the windows… Read Full Review

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★☆☆☆☆

“appointment”

Written on: 16/10/2014 by chrishighton (1 review written)

did not show up for arranged appointment didn't even bother to let us know steer clear… Read Full Review

Brackenwoodwindows's Response to chrishighton's Review

Written on: 16/01/2015

Unfortunately our member of the sales team due to attend was taken poorly and had to cancel all of his appointments for the day. The office contacted the customers that were due to be seen and appointments were re-scheduled. Unfortunately your telephone was not answered and there was no favility to leave a voice message. We did try a number of times however to no avail. We are very sorry for the inconvenience caused to you and would like the opportunity to put things right with you. Please call and ask for the Sales Manager and I will be delighted to help.

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★★★★★

“Fantastic Front door”

Written on: 12/10/2014 by Danifoord (1 review written)

Each stage of the process was very easy. The sales rep was very professional, not at all pushy and came round at a time suitable to me. Only stayed 15 minutes or so which was even better. The finished product is lovely. No mess left and all rubbish cleared. I couldn't have got a better front door and the price was very reasonable. I would definately use them again and would recommend to anyone… Read Full Review

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★★★★★

“Replacement Front Door”

Written on: 01/10/2014

From initial enquiry to completion of installation Brackenwood personnel were most professional. I am very pleased with the whole process and the final result… Read Full Review

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