Smyths Toys - www.smythstoys.com Reviews
Latest Reviews
★☆☆☆☆
“Smyths Toy Store, Portrack, Stockton on Tees”
Written on: 21/05/2013 by MauMauPat
Manager at this store very rude. I returned a pair of roller skates that were bought for my grandson for Christmas as the front stopper had come off. I wanted them replacing as they could not be repaired . They had only been worn once he refused as he said "you can clearly see that they haven't been looked after so I am not going to replace them". He more or less accused me of lying when I again said they had only been worn outside once. I have complained on-line to Smyths head office and... (read more)
★☆☆☆☆
“Appalling Customer Services & Negligence”
Written on: 14/05/2013 by Minne
On 6/05/2013 we visited Smyths store in search of a bike for my kid. We liked one bike and ordered for assembling with the store person.They told to come and collect on Friday 10/05. Before visiting the store on Friday we called up many times to the number 020 8598 8525 but no one picked it inspite of calling 4-5 times at 3 pm . All the way from central London we finished off our office work quickly and with my kid we went to collect the bike. To our surprise the person who promised the... (read more)
Smythstoys's Response to Minne's Review
Written on: 23/05/2013
Dear Minne,
Many thanks for taking the time to highlight this to us and I am very disappointed to hear of your negative experience in our Chadwell Heath store.
We will be investigating this matter with the store manager to address each of your points as this is not the service we would expect from any of our stores. We would like to offer our sincere apologies for any disappointment or inconvenience caused by this poor service.
If you haven't done so already can you send your details to our Customer Service Dept. through the below link so we can follow up with you and hopefully restore your faith in Smyths Toys Superstores.
http://www.smythstoys.com/help_centre.aspx
Kind Regards,
Jamie
Customer Service Manager
Smyths Toys Superstores
Reply to this comment
★☆☆☆☆
“let down”
Written on: 13/04/2013
My husband and I went to the Fort Glasgow Smyths Toy shop were one of the staff told us that in April there will be a WWE Star in the store we had to check the web site. I did and could not find any in Scotland so I emailed Smyths to be told sorry but we are not doing any signings in Scotland this year. After all the money they get from people from Scotland you would think they could at least have it in one of the stores in Scoltand. (read more)
Smythstoys's Comment
Written on: 17/04/2013
Dear customer,
We are very sorry that you were mis-informed and for any disapointment caused as a result. We did have the WWE wresters at our Glasgow store last year so perhaps the staff member presumed that they would have been attending again this April. We would have loved to have them visit this store but unfortunately these visits are subject to the wrestlers schedule and they were unable to fit us in.
The wrestlers did attend some of our other stores in April and we will be welcoming them back in November so hopefully we can book them in for a visit to the Glasgow store then.
We will certainly be requesting as many visits as possible for our customers all over the UK and we hope that if we do secure a visit that you will drop by!
Kind Regards,
Jamie
Manager
Customer Service Dept.
smyths Toys Superstores
Reply to this comment
★★★★★
“Trampoline”
Written on: 28/03/2013
I went in to the Speke store on Tuesday morning looking for a trampoline! Now I don't no the first thing about trampolines, I was greated by 'mike' who was very helpful and helped me find what I wanted, he then carried it to the car for me and put it in my Carr, the staff there are a credit to the company! And I will be back to do my shopping again! Julie Walsh (read more)
★☆☆☆☆
“Password journal chaos”
Written on: 23/03/2013 by tenjohn
After buying this item on line and receiving it on the day we were told, we opened the box to find a glo pen (a key part of the item ) missing. Emailed immediately on Thursday and have received no reply. Disgraceful. Needless to say we will not recommend Smyths toys to anyone and will not use them again. I will continue to try to get some recompense but I'm not holding my breath. (read more)
Smythstoys's Response to tenjohn's Review
Written on: 17/04/2013
Dear TenJohn,
Thank you for taking the time to highlight your issue and we are sorry to hear of this fault with your online purchase.
If an item, purchased online, is reported to be faulty then we would send the customer a pre-paid returns label and once this item is returned and demed faulty we would send out a replacment.
I am very surprised to hear that you did not receive a response from our customer service dept., please accept our apologies for the delay in getting this matter resolved for you. Can you confirm your ticket reference, which you would have received when you logged a ticket, and I will investigate?
As soon as you advise your ticket reference I will ensure this is resolved to your satisfaction.
Kind Regards,
Jamie
Manager
Customer Service Dept.
Smyths Toys Superstores
Reply to this comment
★☆☆☆☆
“Appalling customer service ”
Written on: 21/02/2013 by tomgliv (1 review written)
I purchased a PSVita for my daughter's birthday in December, I found that most of the other retailers had run out of stock with it being so close to Christmas. The Speke (Liverpool), store had them in stock and were offering a special offer of the console with two free games. After I had paid for the console, I was informed by the staff member that they only had one of the optional four games in stock and that I would need to call in at a later date to pickup the second game (not ideal for... (read more)
Smythstoyscustomerservice's Response to tomgliv's Review
Written on: 21/02/2013
Dear customer,
We are very sorry to hear of the issues you have experienced and we can completely understand your frustration at this stage. This complaint could have been easily avoided and should have been resolved long before now.
Having looked into this query, the store manager advised that he was unable to get in contact with you after several attempts and that he would send you an email instead. Please accept our sincere apologies if you did not receive this email.
We are going to contact you now to finally bring this matter to a close. Thank you for your patience and understanding as we appreciate that this should have been resolved a long time ago.
Kind Regards,
Jamie
Customer Services Manager
Smyths Toys superstores
Reply to this comment
Tomgliv's reply to Smythstoyscustomerservice's Comment
Written on: 23/02/2013
Thanks for your reply. However, there seems to be some confusion regarding the Speke managers 'several' attempts to contact me. I am at a loss as to why he was unable to contact me on a mobile phone that sits on my desk in work, the coffee table when I watch TV, my computer desk when I use my PC, the top pocket of my coat when I am on the bus and my bedside table when I am asleep. A piece of technology that records a log of all incoming, outgoing and most importantly, missed calls, yet has no log results of his 'several' calls and a call to my voice mail states that I have 'no messages'. I must have it repaired immediately.
Reply to this comment
Smyths_Toys's Response to tomgliv's Review
Written on: 21/02/2013
Hi Tom,
Sincere apologies for the inconvenience caused by this. We have since spoken with our customer service team and the Speke store on this matter. The Speke store management have have informed us that they have located this game from another store and have now posted it out to you.
They should be calling you shortly to confirm this.
Kind regards,
Smyths Toys
Reply to this comment
Tomgliv's reply to Smyths_Toys's Comment
Written on: 23/02/2013
Thank you for your efforts in this. However, this course of action should have been put in place on the day of purchase, not following a bad review on a website. Perhaps you should train your staff more thoroughly, I received the first call from the Speke store this week. The member of staff involved had been working at the store for two days (she stated that she had been transferred there from the St. Helens store).
Reply to this comment
Tomgliv's Response to tomgliv's Review
Written on: 21/02/2013
Just had a phone call from a member of staff who has just been transferred from the St. Helen's branch two days ago. She has sourced it from another store and is having it dispatched. At last they have someone with a brain in the store who understands simple retail procedures.
Reply to this comment
★☆☆☆☆
“NEVER AGAIN TO BUY FROM SMYTHS”
Written on: 15/02/2013
WE TRAVELLED TO LONDON FROM CAMBRIDGE TO BUY SOMETHING DIFFERENT FOR OUR DAUGHTER AS WE GO ALL THE TIME TO TOYS R US.THEN WE GOT HOME AND ORDERED MORE ON LINE AS WE THOUGHT THAT THE PRICES WERE GOOD.BIG MISTAKE.WHEN WE RECEIVED THE ITEMS,WE STARTED TO PUT BATTERIES IN TO GET THEM READY FOR CHRISTMAS.SURPRISE.NONE OF THEM WORKED.NONE.SO I CANNOT SEND THEM BACK BECAUSE THE PACKAGES GOT DAMAGED WHEN OPENED AS I DIDN'T THINK THAT THE TOYS WON'T WORK.I SENT THEM e-mails THAT THE TOYS DON'T... (read more)
Smythstoyscustomerservice's Comment
Written on: 20/02/2013
Dear customer,
We are very dissapointed to hear of your negative experience ordering online with Smyths Toys Superstores and would like to offer our sincere apologies for any upset or inconvenience caused by these faults with the items you have received.
Online customers can either return an item to our online warehouse, where it will be inspected, and if it is deemed to have a manufacturing fault then we will be more than happy to send a replacement item or offer a suitable form of redress. Alternatively, the customer may return the item to their local store if more convenient.
We are very surprised to hear that you received no response to your email from us and again would like to offer our apologies as this complaint could have been easily avoided. Can you advise your ticket reference no. (which you would have received when you submitted your query) and we will look into this?
Here at Smyths Toys Superstores we pride ourselves on not only offering the most competitive prices but also on offering a high level of customer service for all our customers. Unfortunately this wasn't your experience in this instance and we can assure you that we will be reviewing this internally.
Thank you for taking the time to highlight this matter and for bringing it to our attention. We welcome all feedback in order to continually improve the customer experience.
Please feel free to submit your details and mark them for my attention through the Contact Us form at the bottom of the below link so I can contact you to resolve this matter to your satisfaction.
Kind Regards,
Jamie
Customer Service Manager
Smyths Toys Superstores
Reply to this comment
Smythstoyscustomerservice's Comment
Written on: 21/02/2013
Unfortunately the link for our helpCentre did not attach in the previous email so to find this Contact Us form please visit our website, click HelpCentre at the top of the page and if you scroll down you will see the Contact Us form at the bottom of the page.
Reply to this comment
★☆☆☆☆
“do not seek employment”
Written on: 15/02/2013
I can only speak for the store I worked in however I believe the policies and the way Smyths toys conduct their buisness is extremly poor and I would aviod seeking employment with this company. Colleagues are used, lied to or told the selected truth many are paid what the store manager decides and only sorted if the colleague complains. Members of the team are forced to work long hours which are completedly unecceptable for the pay grade they have. I must say although the managment of this... (read more)
★☆☆☆☆
“dont phone them”
Written on: 19/01/2013
I think this tells you what type of shop they are, I had to phone them about returning an item that I had for more than 28 days the 6 minute call cost over 5 POUNDS PREMIUM RATE CALL THERE CAN BE NO REASON FOR THIS APART FROM MAKING MONEY FOR THEM I dont know any shop on this high rate call number so beware DONT CALL THEM. (read more)
Smythstoyscustomerservice's Comment
Written on: 20/02/2013
Dear customer,
Many thanks for your feedback which we assure you will be taken on board.
We also offer a landline no. and a Contact Us form where all queries are responded to within 12 hours. With regards to our premium rate number all proceeds are donated to a chosen charity each year.
Should you have any queries in the future please use our FAQ's on the homepage our submit your query through the Contcat Us form at the bottom of the below link and we will endeavour to respond to your query within 12 hours (typically a lot shorter response time this time of year).
Kind Regards,
Jamie
Customer Service Manager
Smyths Toys Superstores
Reply to this comment
★☆☆☆☆
“The Worst online retailer ever!”
Written on: 17/01/2013
I ordered Skylanders starer pack and a train table before Christmas. My parcel arrived promptly but when i opened it the skylanders starter pack was a booster pack. When I emailed asking this to be rectified they said they were busy but would send a courier to collect it sometime. I needed it before Christmas but they couldnt promise this. So I took it to the store despite paying delivery and changed it myself. Then on Christmas My son opened his train table £60 (such poor quality) they... (read more)
Smythstoyscustomerservice's Comment
Written on: 21/02/2013
Dear customer,
We are very sorry to hear of your negative experience ordering online with Smyths Toys Superstores.
Firstly, let us apologise for the error with your order and for any inconvenience or disappointment this may have caused you. We have numerous checks in our warehouse to ensure the correct items are picked and dispatched but unfortunately during peak season a small no. of errors do occur. Once we are notified of any errors we endeavour to dispatch the correct item immediately and arrange a collection of the incorrect item. We are sorry that this was not rectified for you and that you had to go to the hassle of returning to a store.
With regards to the faulty item, can you confirm that you are now in receipt of your refund? Once we are notified of a return by our warehouse your refund should have been actioned and this refund visible in your account within 2 - 4 working days from this date.
We would like to assure you that we pride ourselves on offering a high level of customer service and we are sorry for the issues you encountered. Your feedback is invaluable and we will use this to improve our service levels going forward.
If any of your issues are unresolved or if you would like to discuss this matter further please submit your details and mark them for my attention through the Contact Us form at the bottom of the HelpCentre on our website, www.Smythstoys.com and we will make contact.
Kind Regards,
Jamie
Customer Service Manager
Smyths Toys Superstores
Reply to this comment
See next 10 reviews
Showing 1 - 10 of 47 Reviews
★☆☆☆☆
“On shelf guarantee useless!!”
Written on: 15/01/2013 by fillic1 (2 reviews written)
I visited smyths website and printed off their 'on shelf' guarantee. Basically if you trail to the store and the item isn't there they give you a £7 voucher. Sounded great! Went to the store, closed for stocktaking - Friday at 2pm! I know the item could have been there, but as I'd done a 16 mile round trip thought they'd honour the guarantee, bearing in mind that you put in the store you're visiting and there was no mention that it was closed on the guarantee. But no! I emailed customer... (read more)
Smythstoyscustomerservice's Response to fillic1's Review
Written on: 21/02/2013
Dear customer,
We are very sorry to hear of your wasted trip and for any disappointment caused as a result of this closure. Your comments have been highlighted to senior management and we would like to assure you that next year this will be taken into account to avoid a similar instance.
We have located your complaint and will contact you directly in relation to this matter to ensure it is resolved to your satisfation. We are just sorry that this wasn't done before now.
Thank you for taking the time to highlight your issue and we hope that we can restore your faith in Smyths Toys Superstores.
Kind Regards,
Jamie
Customer Service Manager,
Smyths Toys Superstores
Reply to this comment
Smythstoyscustomerservice's Response to fillic1's Review
Written on: 21/02/2013
Dear customer,
We are very sorry to hear of your wasted trip and for any disappointment caused as a result of this closure. Your comments have been highlighted to senior management and we would like to assure you that next year this will be taken into account to avoid a similar instance.
We have located your complaint and will contact you directly in relation to this matter to ensure it is resolved to your satisfation. We are just sorry that this wasn't done before now.
Thank you for taking the time to highlight your issue and we hope that we can restore your faith in Smyths Toys Superstores.
Kind Regards,
Jamie
Customer Service Manager,
Smyths Toys Superstores
Reply to this comment
Smythstoyscustomerservice's Response to fillic1's Review
Written on: 21/02/2013
Dear customer,
We are very sorry to hear of your wasted trip and for any disappointment caused as a result of this closure. Your comments have been highlighted to senior management and we would like to assure you that next year this will be taken into account to avoid a similar instance.
We have located your complaint and will contact you directly in relation to this matter to ensure it is resolved to your satisfaction. We are just sorry that this wasn't done before now.
Thank you for taking the time to highlight your issue and we hope that we can restore your faith in Smyths Toys Superstores.
Kind Regards,
Jamie
Customer Service Manager,
Smyths Toys Superstores
Reply to this comment
Fillic1's Response to fillic1's Review
Written on: 28/02/2013
Since writing this Smyths have contacted me, looked into the issues raised and given me a £15 gift voucher to compensate, so I will be giving them another try & hope they have learned from did mistakes and poor initial customer service. Fillic1.
Reply to this comment
★★★★★
“Smyths gift card”
Written on: 17/12/2012 by cowcrusher
i would like to make this public to all Smyths customers and collegues. on the 17th of december 2012 i had to phone the kiddiminster store as a gift voucher i had posted to my nephew had been stolen in transit, not for one minuite did i think anything could be done i spoke to the assistant manager first (i'm sorry i didn't catch his) he phoned the store manager for who i believe was Stuart, he then called me back almost an hour later he then had to make several calls to head office and with... (read more)
★☆☆☆☆
“tacky toys china source”
Written on: 09/12/2012
KIds microscope? Ok, Smythes stocked one. Bought it in store. Cant see goods inside, all wrapped up. Opened it up at home (gift for grandson) to check it. It might have cost Smythes £1 from China but they are selling it for £16? It is absolute rubbish and could not work as a microscope even for 8 year olds as they described it. Now I have the challenge of getting my money back. Might feature on Watchdog. Watch this space. Take care buying from Smythes they seem to specialize in TAT... (read more)
★☆☆☆☆
“ORDERED A SCOOTER AND GOT A BATTERED BOX -SMYTHS TOYS”
Written on: 07/12/2012 by klk650 (2 reviews written)
MY FIRST AND LAST ORDER FROM SMYTHS - ORDERED A SCOOTER NEXT DAY DELIVERY - WOW - EVEN A TIME SCHEDULED - WOW - ITEM ARRIVED BATTERED TO DEATH WITH SWAP TAPE WRAPPED AROUND IT - I IFFED AND ARRED WHETHER TO KEEP IT - BUT IN THE END REFUSED DELIVERY - THEN WAITED AND WAITED - EMAILED SMYTHS WHEN DO I GET A REPLACEMENT - WAITED AGAIN - EVENTUALLY WE WILL SEND YOU ONE - GREAT - THEN A FEW DAYS LATER AFTER ASKING FOR A DELIVERY DATE A FEW TIMES WITH NO ANSWER AN EMAIL SORRY NO STOCK LEFT !!!!... (read more)
★☆☆☆☆
“The ignorant and arrogant staff at castle vale Birmingham ”
Written on: 05/12/2012 by Tatty1957
I went into the castle vale shop today to buy something for my daughter, I could not find the item I came in for nor coul I find a member of staff to help. Me. Eventually after about five minutes someone appeard from the back of the shop, I asked if the pogo stick I. Had hoped to purchase was in stock she just looked at me and walked off, when I eventually found the item I took it to the checkout where the person was more interested in talking to his colleagues than serving me to my... (read more)
★☆☆☆☆
“Poor packaging”
Written on: 01/12/2012
I have just received a parcel and it's in very poor condition, it's packaging is damaged and it looks as if the store has tryed to fix the box before dispatch. This was supposed to be a gift however it looks as if I have brought it from a second hand shop. I will not be buying anymore products from this company. (read more)
★☆☆☆☆
“Worst customer service ever!”
Written on: 29/11/2012 by Aran77
Ordered my kids xmas presents from smyths on the 19 November, which is good for me, I usuall order on the 20th December and pray, however this year I wanted to make sure everything was sorted early, so I Ordered a bit earlier. Smyths despatched the ordered and I received my confirmation email saying the goods would arrive between 14:00 and 15:00. So I took a half day off from work to be in when the goods arrived. At 19:00 that night I was told by DPD that they could deliver up till 8pm.... (read more)
★☆☆☆☆
“Very Poor Customer Service.”
Written on: 29/11/2012 by katie1967
I ordered a 'Kitty' helmet. From there web page it states it fits a child's from 48cm-56cm. After checking this product once I had received it states its a small and fits 52-56 cm making it far to big to fit my daughters head making it unsafe. As this is not my fault (due to there incorrect selling information) I will NOT be liable to pay for the p&p for returning this item. I wanted Smyths to arrange for a courier to come a collect this in it's unused state in the original box. They told me... (read more)
★☆☆☆☆
“ITEM UNPACKAGED AND WAS MEANT TO BE PRESENT FROM SANTA!!!”
Written on: 19/11/2012 by Victoria85
Ordered a vanity Cinderella table from smyths for my 4 year old daughter, as she really wanted one, I thought it could be her main present from SANTA, and when the item turned up I nearly had a heart attack, the box came without external packaging, so my daughter who was standing next to me when the delivery driver knocked on the door saw it, and started saying is that for me mummy? I didn't know what to do or say! They have spoilt the biggest surprise ever, and I'm really disappointed!... (read more)
★☆☆☆☆
“Delivery always damaged”
Written on: 13/11/2012 by Madhouse84
I have placed two orders with smyths the first order I recieved was about 6 items in a very large box with no internal packaging at all most of my items were ok but I had purchased a small book library which was very smashed up when I contacted them on the email address they said that I would have to post back at MY cost so they could investigate! The item was £4.99 but heavy therefore it would have probably cost me that to post it back to them. Secondly the second parcel I recieved was a... (read more)
See next 10 reviews
Showing 11 - 20 of 47 Reviews
★☆☆☆☆
“Bromborough store”
Written on: 18/10/2012
I have been into Smyths 3 times in the last 6 months and every time I do I say I won't go back again and then I do to my dismay. First time I went in for a scooter for my friends daughter, the sales assistant told me there were no pink ones in stock yet online it stated they had loads, so I left it for a bit and went back in and asked someone else, they looked in the stock room and sure enough there were loads!!! Second time I went in and asked the girl on the till when a particular xbox... (read more)
★☆☆☆☆
“Avoid if you possibly can!!!”
Written on: 25/09/2012
I have been waiting for a reply from the Smyths head office for the last 6 months, having written to the managing director twice to complain about the employment practices operating at the Swansea branch. At induction, the youngsters were first told that it didnt matter how many of them walked away from the job - there were 600 people lined up behind them waiting to take their jobs. Not the best start, and certainly not a message that makes the workers feel loyal towards their employers!! ... (read more)
Amygeorgette's Comment
Written on: 16/10/2012
My son was recently offered a job at Liverpool branch. He went for an interview and then an induction. He was told to ring over the weekend for hi hours. In the meantime he signed off the dole and was all set to start really excited. he rang at least 50 times over the weekend without getting an answer. Finally on Sunday he got through and was told that he wasnt down on the rota and to ring back Monday morning. It is now 3.30 Wednesday and he still hasnt heard anything after trying on numerous occasions to get through to find out what is going on. I am so angry that they can get away with treating people so badly. My son at the moment is neither working or on the dole through no fault of his own his only crime was wanting to work. He has a home and rent to pay with no income due to the fact the manager of the store on New Mersey retail Park in Liverpool gets a kick out of playing god with peoples lives. I am so discusted i am writing to the local paper and anyone else who will listen. So Smyths i hope you are proud the way you treat people
Reply to this comment
★☆☆☆☆
“Shocking customer service”
Written on: 19/09/2012 by Janc123
Hi my name is jan Caulfield i live in cork every year I spent thousands in smyths because my son has autism and needs a lot of sensory toys.This mornings decided to take a smart trike that was used to the charity shop for some child who would be glad of it for Xmas the trike is in perfect condition .My only problem was to assemble it again which would have taken a staff member is smyths about 5 mins when they would know what to do ,I know this because a member of staff put it together first... (read more)
★★★★★
“No problems with online ordering experience, CS excellent.”
Written on: 03/09/2012 by digitaltoast (3 reviews written)
I can only speak from experience of ordering online but I had no problems. I ordered a swing on the 23rd of the month, late in the evening I got an email saying it would be delivered on the 24th. Early the next morning I got an email narrowing it down to a 1 hour time period that afternoon, and it arrived on time. That's very helpful. Unfortunately, by the time I came to use the product, I'd managed to lose the manual. I emailed customer services at 10:25, and had a reply by 10:45 with a... (read more)
★★☆☆☆
“Falkirk store is poor”
Written on: 29/06/2012
My experience at this store was poor to say the least. The staff acted like children. Asked for help and was told I'll get someone for you but never did. Instead she was busy flirting with a manager, who when I complained just looked dumbfounded. Think this store should be avoided at all costs (read more)
★★★☆☆
“Reasonable price - but took too long to deliver!”
Written on: 15/06/2012 by annesreview
Bought some batman toys for my sons birthday, was happy with the pricing and the website was easy to use, but it took 5 days to get delivered! Luckily i ordered well in advance, but i was expecting delivery within 2 days. (read more)
Smythstoyscustomerservice's Response to annesreview's Review
Written on: 21/06/2012
Dear customer,
Thank you for your review.
We are very sorry to hear of this delay with your order as we offer a next working day delivery service as standard, for all orders placed before 5pm.
If you could fill in your details through our online HelpCentre our customer services team would be more than happy to investigate this delay for you:
http://www.smythstoys.com/help-centre/shipping--delivery-2hc.aspx#hccontact
Thank you for your feedback as we are actively looking for ways to improve service levels.
We look forward to hearing from you.
Kind Regards,
Jamie
Customer Services Dept.
Smyths Toys Superstores
SmythsToys.com
Reply to this comment
★☆☆☆☆
“BUYER BEWARE”
Written on: 31/05/2012
Bought a computer game from the Broadstairs branch of Smyths which was faulty. Complained to the branch and their customer service with no luck. I am left with a computer game that cost £47 that will not work. Because I broke the seal on the packet my rights to a refund or replacement ended. I explained that the disc can be removed from the packet without damaging the seals, which I offered to prove, they had no answer. This allows someone to use/tamper with the goods without breaking the... (read more)
★☆☆☆☆
“Ignore reviews against Toys R Us”
Written on: 24/05/2012
Telford store always messy and layout is not welcoming, more staff than customers too... And when I asked if they could price match an item with toys R us, they said I should just go over there and buy it instead! (read more)
★★★★★
“Exceptional customer service at Middlebrook retail park ”
Written on: 28/04/2012 by Jillbert
Encountered four members of staff at different areas in the store. Every single one of them offered assistance with a smile, without being pushy or irritating! I was overwhelmed by the level of customer service in this store, each staff member was eager to go the extra mile and the cashier even asked whether I had found everything I had been looking for. I will definitely be returning. Many thanks, keep up the good work. (read more)
★★★★★
“Brilliant - an online service that is exceptional!”
Written on: 27/03/2012
The winners for me were price, availability, ease of ordering, excellent communications, and - most of all - timely delivery! The Lego toy I purchased was cheaper than competitors stores, and delivery was free as it was over £40 - I thought that was very fair! I had email updates, and even an SMS with a specific delivery time slot of one hour and it was spot on. This is a great company, and I will now use them again and again. Thank you, Smyths! (read more)
See next 10 reviews
Showing 21 - 30 of 47 Reviews
★☆☆☆☆
“A complete waste of time - Do NOT use”
Written on: 07/03/2012 by Kamhit (1 review written)
Placed an order for Skylnders character packs that was in stock for the last few days and ordered was accepted with no issues earlier today. Later in the afternoon, they cancelled the order and that I should contact my bank. Contacted my bank, no issues there - emailed him again and they listed a number of reasons why the order COULD have been cancelled for!! All details matched correctly inc billing and delivery address and the card I have been using for the last two years! They said... (read more)
★☆☆☆☆
“Terrible experience - would NEVER use them again”
Written on: 21/01/2012
We ordered the Cars 2 Mater remote controlled cars from Smyths on-line for my son's birthday. They had already ordered the remote controlled Finn McMissile for our eldest son. However, Smyths did not state anywhere that there was a choice of frequencies and we ended up with the same frequency meaning that the toys were totally imcompatible. My son was clearly upset and my mum called the Tamworth store (in the absence of an alternative direct contact) to try to resolve the issue. The young... (read more)
★☆☆☆☆
“Dreadful Customer Care”
Written on: 09/12/2011
Ordered 2 x separate £20 vouchers but received 1 x £40. Only contact was via email & they responded after a day or so to ask for the card number so they could cancel the incorrect voucher & send the correct order. 3 emails later and no response (over 1 week). Reluctantyly I have had to initiate a dispute with the credit card company for refund & will go back to Toys R Us - poor experience! (read more)
★★★★★
“CUSTOMER SERVICE AT SMYTHS LLANDUDNO ROCKS!!!!!”
Written on: 17/11/2011 by cuffy (1 review written)
Visited Llandudno store with my husband to buy Christmas presents,we were overwhelmed by the choice instore,we had made a rough list of what we wanted but we didnt know were to start our confusion must have shown.. a sales adviser approached us and quickly located everything we wanted,another adviser showed us additional toys and extended ranges,nothing was too much trouble helpful, friendly,but not pushy,truly exceptional customer service.......so so rare these days.thank you guys. (read more)
★★★★★
“Online service exceptional”
Written on: 17/11/2011
Never used Smyths before. Ordered some Lego for my son (which was out of stock everywhere else) and i was very pleasantly surprised at the quality of service. I'm an ecommerce manager for a big retailer so i have high expectations and Smyths exceeded those. The order confirmation emails were clear and i received a SMS message with delivery updates giving simple options to change the delivery if i desired (i didn't). The swiftly despatched and well packaged parcel arrived precisely when they... (read more)
★★★★★
“Brilliant price and next day delivery”
Written on: 08/06/2011
Ordered on Tuesday afternoon and item was delivered on Wednesday morning. Well packaged (perhaps a little OTT) and exactly as described. £5 off the RRP and cheaper postage than lego.com. No idea why the other reviews are negative - so glad I decided to still take a chance and order. Didn't even have to creat an account to shop. No negatives what so ever. (read more)
★☆☆☆☆
“Ordered by cash in store Sat 9th April - promised...”
Written on: 19/04/2011
Ordered by cash in store Sat 9th April - promised delivery Wed 13th April which I had to pay £15 for - Now it is 19th April still not had delivery. No on calls me back. I have written no one replies to letters. I will go into store Sat 23rd April and ask for my money back! Should have gone to Toys R Us. (read more)
★★★★★
“After reading some of the other reviews I was wary of...”
Written on: 18/04/2011
After reading some of the other reviews I was wary of ordering from Smyths, however I took the risk, as must admit that I found the experience to be excellent. The goods I ordered were exactly as described, and, in my opinion, were good value for money. Smyths have no stores in Scotland therefore I ordered online on the morning of Friday 15th April 2011 and was given an indication of 2 to 6 working days delivery time (and free delivery). The item arrived on the morning of Tuesday 18th April... (read more)
★☆☆☆☆
“I ordered a Spykee Vox mini from the online smyths...”
Written on: 11/02/2011
I ordered a Spykee Vox mini from the online smyths toys. After waiting 3 days, I request to know about condition of order and they replied and said there was an error in the order and cancelled it.
I am really disappointed by their service and I think it is completely unacceptable. They didn't even give me a full reply and explaination.
A company that totally not reliable.
(read more)
★☆☆☆☆
“i have only this experience of smyths and it is not a...”
Written on: 11/02/2011
i have only this experience of smyths and it is not a good one
I had issues with the service i recieved in the Walsall store, so i wrote to the customer service department to complain twice and they have not bothered to reply at all.
the store itself looks good and clean and i would think that Smyths seems ok but only if you do not have a problem with anything bought there.
from looking around the net at reviews and issues the customer service is non existent.
(read more)
See next 10 reviews
Showing 31 - 40 of 47 Reviews
★☆☆☆☆
“Ordered a jumbo playhouse for my grand son on the 21st...”
Written on: 19/12/2010
Ordered a jumbo playhouse for my grand son on the 21st nov 2010, and i have never received it...i have sent endless amounts of emails to them and they have never replied...i have also phoned them and when i eventually got through the girl i spoke to was no help at all and all she could say was that someone would ring me back later.which they never did, this has happened twice ...they are a total waste of space...i make most of my larger purchaces on line and this is the worst experience by... (read more)
★★★★★
“Despite appalling weather my order was delivered in...”
Written on: 19/12/2010
Despite appalling weather my order was delivered in time for Xmas. My grandson was so sure Santa would manage it and Smyths did!!!! (read more)
★☆☆☆☆
“I placed an order for this doll through their website...”
Written on: 18/12/2010 by fiona540 (1 review written)
I placed an order for this doll through their website first thing on 13th December and only on 18th December received an e-mail cancelling my order as they no longer had stock. This should not happen as stock should be centrally monitored with online shopping and goods not sold if stock is unavailable. The price was very good which is what attracted me to them, but was seriously compromised by their lack of reliability. If you need a reliable retailer, look elsewhere. (read more)
★★☆☆☆
“I ordered two toys from Smyths online and received...”
Written on: 09/12/2010
I ordered two toys from Smyths online and received only one I've been trying to contact the customer service, nobody answers, very dissapointed, nobody emails back either. (read more)
★☆☆☆☆
“Awful service, had to hunt down where to buy the...”
Written on: 06/12/2010
Awful service, had to hunt down where to buy the vouchers, and once bought charged a £2 handling fee, the site said it would be processed within 5 working days; and it wasn't. it took around 10 days for vouchers to go out, and i was charged £2 for that 'service'. I wrote to customer service via email, and they ignored me, plainly incapable of dealing with a simple order and service levels and customer service not of importance to them. Don't use! (read more)
★★★★☆
“very clean and well stocked store, prices and variety...”
Written on: 16/11/2010 by jim831 (6 reviews written)
very clean and well stocked store, prices and variety of toys was good. Much better than toys r us. (read more)
★★★★★
“We bought a Chou Chou Mummy make me better doll from...”
Written on: 25/10/2010 by marketinggb (1 review written)
We bought a Chou Chou Mummy make me better doll from Smyths toys. Their price was nearly a third less than other toy stores. They have a great choice of toys at really good prices. (read more)
overview
Top 5 Toy Shops
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. The Disney Store
5 reviews read latest review -
2. Bobble Heads UK
4 reviews read latest review -
3. Toy Store Inc
24 reviews read latest review -
4. Smyths Toys - www.smythstoys.com
47 reviews read latest review -
5. The Entertainer
27 reviews read latest review
Hot Stuff in
Latest Reviews in Toy Shops
-
Smyths Toys - www.smythstoys.com
"Smyths Toy Store, Portrack, St..." Read More
-
Toy Store Inc
"Appears I have been scammed" Read More
-
Toys R Us
"Awful Customer Service" Read More
-
The Disney Store
"Happy with service" Read More
-
The Entertainer
"Appalling delivery service and..." Read More
Latest items in Toy Shops
See more ▼
- You are here:
- Review Centre
- High Street Shopping
- Toy Shops
- Smyths Toys - www.smythstoys.com
- Overview
Smythstoys's Response to MauMauPat's Review
Written on: 23/05/2013
Dear customer,
We are very sorry to hear of the fault with your purchase and for your negative experience in our Stockton store.
Our returns policy states that if an item is deemed to be faulty then we are more than happy to offer an exchange of that item.
We would like to thank you for highlighting this to our head office as we will be investigating this matter with the store manager. We hope that we are able to resolve this matter to your satisfaction and hopefully we can restore your faith in Smyths Toys Superstores.
Kind Regards,
Jamie
Customer Service Manager
Smyths Toys Superstores