Smyths Toys Reviews - www.smythstoys.com

★★☆☆☆
1.9 / 5
207
22.2% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

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Latest Reviews

★☆☆☆☆

“absolute trash”

Written on: 20/07/2017

Ordered a ps4 game which was never delivered to me. I complained and was offered next day delivery and a replacement which was good but they sent a set of PINK ROLLER BLADES. its nowhere near what i ordered. Please do not use their delivery… Read Full Review

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★☆☆☆☆

“Appalling Service”

Written on: 23/06/2017 by Irelandq97 (1 review written)

Smyths @Waterfields Shopping Centre Watford. I live in Harrow and commute to Smyths at Watford takes 30 minutes during peak time. I placed an in-store order for a 16 inch bike for my four year old on June 19 around 19:10 at the till. I also paid for the bike assembly (£5) to be done by the store. All in all £99 + £5 = £104. I was informed that the bike assembly cannot happen at that time and that it will be done on the following day i.e June 20. The staff checked on the system for… Read Full Review

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★☆☆☆☆

“WILL NOT EXCHANGE MIS-SOLD GOODS”

Written on: 05/04/2017 by Jaqueline173 (1 review written)

GAMERS! use CEX or GAME not Smyths - you have been warned! Bought a game from Smyths Toys, I left it a while before opening. When I did get round to opening it, the staff member had put in the wrong game. I went back to the person who was stand-in manager at Milton Keynes who refused an exchange as I had left it after 28 days. I feel I have been mis-sold goods under the trade description act. Head Office customer services, looked into it but agreed that I was not entitled to an exchange. I am… Read Full Review

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★☆☆☆☆

“Grumpy unsupportive crew, including the store manager”

Written on: 18/03/2017

Not sure what the problem is with Smyths Toys but having 152 one star reviews, mainly around poor customer service, you would think they do something about it. The other day I spent 400 euro at the store and when asking the store manager a question she looked at me as if I had just spit her in the face. It was clear she wasn't impressed I asked her to check something, and her answer was telling. Also when asking if they could hold on to 2 massive boxes till the next day, because I had the… Read Full Review

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★☆☆☆☆

“rubbish refund”

Written on: 07/01/2017 by angryyymum666 (1 review written)

Spent about £240 on 2 kurio tablets for my children for christmas.obviously the children used them but we found out they are absolutely rubbish.you can not transfer apps onto memory card so they only keep about 3 games on then we have to wipe it all to get new ones!! I have all my packaging and reciepts and smyths have said unless the tablets have a fault that they will test for i can not have a refund.the product is not what i expected and does not perform as expected unhappy children but i… Read Full Review

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★☆☆☆☆

“Definitely not a toy super store ”

Written on: 05/12/2016 by 341Jenkins (1 review written)

Firstly majority of toys advertised in their catalogue was not on the shelfs, I had called in there on numerous occasions to check on these products, when asked a member of staff a question about a specific product she was very unhelpful, very grumpy, she gave the impression that I was disturbing her and That she generally couldn't be bothered to be there. Secondly the place was very under staffed, there were ques miles long down the aisles with only two checkouts out of four or five… Read Full Review

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★☆☆☆☆

“Pitiful Service”

Written on: 30/11/2016 by Portera487 (1 review written)

Only giving one star because the option to give no stars is not available. Poor in-store service (Slough) and the Manager just couldn't give two hoots. If you're looking for toys try these other much more Customer Friendly places instead: AMAZON ENTERTAINER TOYRUS and there's many, many nicer and less expensive stores out there. I will NEVER shop at Smyths again… Read Full Review

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★★★★★

“Extremely Fast Delivery”

Written on: 28/11/2016 by Muirxr6 (1 review written)

I only ordered my babies' xmas toys yesterday and to my amazement the items turned up today at lunchtime. Fantastic service, thank you Smyths Toys :)… Read Full Review

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★★☆☆☆

“Vouchers on tv”

Written on: 01/11/2016 by klMatthews29 (1 review written)

The voucher offer on TV is a ripoff unless you download the voucher and take it with you you get nothing off and when you phone up to enquire why you didn't get a voucher the management at kirkstall get clever and rude saying it's your fault you should have downloaded your own but the TV ad doesn't say anything and when you read from their website money off NOW the manager isn't interested… Read Full Review

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★☆☆☆☆

“Send damaged goods”

Written on: 29/10/2016 by NaimaLevesque (1 review written)

Ordered online. Items came with no protective packaging. Just stuck loose in a box to 'rattle around'. Packing box was perfect, but one of the items inside was damaged, so clearly damaged when sent out. Online asked for photo's, then when sent, told me to take to store for inspection (why photo's then). Wouldn't reserve a replacement, to avoid it being sold out by the time a replacement could be ordered. Previous experience with online 'customer support' is also very poor. They don't send… Read Full Review

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★☆☆☆☆

“Disgrace”

Written on: 04/10/2016 by Izabelle326 (1 review written)

Wouldn't touch this company with a bargepole. Order gold edition FIFA 17 for my sons birthday present and paid extra to secure it on pre order 3 weeks before his birthday went in store to pick it up and they had sold it, the attitude of the staff and store manager were nothing short of disgraceful. Couldn't find the game anywhere as it had just come out and ended up getting the standard game instead. If you want rude unhelpful staff who will do anything for a sale this is the place for you. Am… Read Full Review

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★☆☆☆☆

“bad customer service lied to our face”

Written on: 01/10/2016 by woodypufc (1 review written)

Went into the peterborough store today to buy a lego set that was labelled as £17.99. When we got to the till assistant said it was £29.99. We explained that its not labelled up like that. Manager came over and basically accused us of changing the price label over but said if all other stock was labelled the same price they would honour it. He then went to check I followed him over and he was taking the other price labels off as they were also labelled as £17.99. He then said he could not… Read Full Review

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★☆☆☆☆

“DO NOT USE”

Written on: 24/09/2016 by YTYT (2 reviews written)

Refused to cancel my pre order given 4 days notice before despatch. DO not use. No free returns either… Read Full Review

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★★★★★

“Excellent product quick delivery ”

Written on: 27/07/2016 by Abbigail96 (1 review written)

I recently bought the wiggle car for my three year old nephew for his birthday. He absolutely loves the car, it's so easy to use and light weight. I ordered the car on a Tuesday afternoon and it was delivered to my the follow day before 12pm. I couldn't have been happier I didn't expect it to be that quick. More then happy with the product and service I recieved I could recommend to everyone… Read Full Review

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★☆☆☆☆

“Absolutely horrendous ”

Written on: 16/07/2016 by diWalsh320 (1 review written)

This place is the worst for customer service! I went in looking to buy a toy as a gift. Absolutely ALL BOXES for that toy were damaged. The lady in the isle said since they're all damaged take it to customer services and they will give you a discount. I get there and the store manager can't be bothered to walk down from his hideout. Three girls behind the till are talking about the fact that I am unhappy with the packaging right Infront of my face! I was appalled bearing in mind I never even… Read Full Review

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★☆☆☆☆

“refund”

Written on: 19/06/2016 by RubyMcGregor73 (1 review written)

we bought 2 in 1 trike for my son and doesn t fit,my son doesn t like it,so we went to return the item same day as we bought it and we didn t get money back… Read Full Review

F4Sharif's Comment

Written on: 07/04/2017

I really wish I had looked up reviews before buying from this company, I bought a 14" bike for my son thinking it would be right for him got home opened the box seen that it was small and he would not get much use back it went in box and went to return only to be told we can not refund as you opened box clear it has not been assembled,their excuse they can not re sell I have spoken to customer service who advised well all our bikes are on shop floor...duh if I could get to a store why would I order online and if you do business online then you should accept that customers may bring goods back as they have not turned out as expected as a lot of companies do, regardless of getting a refund or not I will not ever shop at Smyths again.....

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★☆☆☆☆

“Poor disgusting ridiclous”

Written on: 15/05/2016

I brought a cot mattress for my daughter the spring came out and i went to store please give me replacement for product the manager said you want to contacy manufacter. Than i rang in jeadoffoce explianed my situation i didnt get answer the girl said same you want to contact manufacter. Afterfour months i got this answer by an email. I contact manufacter he said systematically you want to contact smyths they can contact here for replacement. For example if you buy a apple from retailer you… Read Full Review

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★☆☆☆☆

“Store manger Stuart Telford ”

Written on: 15/04/2016 by 424Vargas (1 review written)

Most in professional inept manger I have ever come across in my life on a serious power trip. Smyths haven't built there fortune without customers but when it comes to dealing with customers this guy takes the biscuit. Avoid this shop at all costs there just selling faulty item to kids when you return they don't wanna know. Avoid avoid avoid… Read Full Review

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★☆☆☆☆

“ Non-existence After Sales Service.”

Written on: 28/03/2016 by march28 (1 review written)

Purchased a Nintendo 3DS at Christmas two months later it developed a fault.I returned to the store with the receipt only to be told they don't guarantee anything after 28 days and suggested that I ring Nintendo and take the matter up with them.I have never come across the lack of interest or help to sort the matter out they have no regard or respect once they have your money avoid Smyths Toys like the plague' it was probably cheaper at Argos if I had looked shame on your company.If you had… Read Full Review

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★★☆☆☆

“more unconfortable welcome”

Written on: 23/01/2016 by Buzz13 (1 review written)

I went to this shop in Cheltenham to purchase some toys and wrapping paper. As I saw many items were on sale, I thought will be a good idea to ask if trampolines are in special offer or reduced price, when I went to the till to find out. I felt very unconfortable speaking to this person, he was not welcoming and not very helpful at all. The way I was spoken was rude , weather I am from another country or my accent. I realized the person who made me feel intimidated is the MANAGER IN CHELTENHAM… Read Full Review

Smyths_Toys_Superstores's Response to Buzz13's Review

Written on: 10/02/2016

Dear Customer.

Thank you for taking the time to post a review.

I am sorry to hear of your disappointing visit to one of our branches.

You can contact our Customer Services Dept and they will gladly investigate for you.

Regards
Customer Services Dept
SmythsToys Superstores

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