Written on: 12/03/2013
I tried to purchase some user instructions for a mobility scooter that I had just aquired. I never received them, and to date 4 weeks I have still not received Them. I tried many timed to phone but my messages were not returned, no replies to emails. I even went to their premises at Grays I was told by a company that they had moved and had not left any forwarding address and that other people were also looking for themother I now have an ongoing despute via PayPal to get my money back.... (read more)
Written on: 26/02/2013
orderd whelchair and power pack 19th January, power pack faulty. Called everyday to try get exchange as i live in LEEDS. Got exchange faulty again after paying for this fitting twice at £40 per time. Tried call back everday no answer to find they have gone Bankrupt. Now £480, out of pocket and cannot get husband out of the house at all. And to make matters worse had to borrow the money from my son to pay for it. Have been in tears. (read more)
Written on: 24/02/2013 by Tracy.B (1 review written)
I ordered a bath lift for my Dad. A couple of days later I received an email saying there was a stock error and they couldn't supply for 4 weeks. I asked for a refund as my Dad really needed it ASAP. That was it, no refund and they have ignored all my emails. I have filed a Paypal dispute and they have so far ignored that too! My Dad is now in hospital, dying from cancer. I have better things to do at this time than fight for a refund. (read more)
Written on: 23/02/2013
I ordered 2 Drive Sport Rider mobility scooters costing over £5400. I was told they were on back order and they would be dispatched as soon as they came in. The young lady was a pleasure to talk to and very efficient. However, one evening at 9.30pm I was messaged from Paypal to say the payments had been refunded to my account. I received NO communication from Discount Mobility Shop what so ever and absoloutely no explanation. I tried phoning and found my number and email contact had been... (read more)
Written on: 07/11/2012
Ordered a wheelchair cover which didn't arrived in time,the payment was taken in two parts which I wasn't aware. (read more)
Written on: 05/11/2012
Took three weeks and still hadn't received item. I contacted them and they confirmed it was lost with the couriers. They sent another out. Arrived with crucial part missing. Contacted again and after going back and forth for a few days finally got them to send another. Item finally arrived intact but the quality of the product was truly horrendous and useless for what I wanted. They said I couldn't return it because I'd opened it and had put it together. I'm pretty sure I had more rights... (read more)
Written on: 09/10/2012
Terrible service from discount mobility shop would never shop there again. After puting order in had to phone as no delivery after 9days, told wrong chair had been sent so it was returned to depot by delivery center. no phone call to customer. After speaking to 4 people I was told we would getchair between 1-3 october 2012. 4 weeks after ordering chair. Ok no problem as long as i have the chair. 4days before delivery phone call to say we would not be having the chair as they do not sell this... (read more)
Written on: 08/09/2012 by Ilkleyalan (1 review written)
Very good quality, at a very low price. Much lighter than the present one at a third of the price. Very good communications with the company. A very quick delivery time (read more)
Written on: 17/08/2012
Ordered a bath chair and after one week was asked for additional post and after two weeks waiting was told by email that the item was out of stock and a considerable wait was needed to replace stock. I needed the item so purchased elsewhere and requested a refund which was returned after about a week. Giving the company the benefit of the doubt I would try them again and with reservations would recommend others. Brian (read more)
Written on: 23/07/2012
I ordered one of these trolleys. Had to wait for ages for delivery well past their time scale. Conflicting reports on delivery date by staff. When it did arrive I quite expected to fine the goods damaged as the cardboard packing box was taped up by the courier. Having said that they use City Link, possibly not a good choice. The item itself is excellent the best shopping trolley on the market (read more)
Written on: 22/07/2012 by Dripdrop (1 review written)
Fantastic price delivered fast could not ask for better service. The chair is easy to fold/unfold easy to push and is very comfortable. (read more)
Written on: 28/06/2012 by SlayerKat (1 review written)
Bought a personalised children's bag for wheelchair. Really easy website to navigate. Order processed successfully. Received a phone call straightaway to say my item was out of stock and was offered an alternative. Received quickly and very happy with it. Well made and personalisation is lovely. Very good quality. Will use again. (read more)
Written on: 11/06/2012 by mikeandmaryc (1 review written)
This chair really is excellent value for money. As we had exact requirements we spent a long time online searching for the chair we needed and this one supplied by Discount Mobility Shop was by far the best not just for price but also because it was all leather and it had a dual motor which was vital. We would have paid twice the price elsewhere for an equivalent. (read more)
Written on: 15/04/2012 by stevewardx (1 review written)
The lowest price i could find on the net. Even better was the very good service and product. My mums loves the chair so everybody's happy. (read more)
Written on: 18/03/2012
very happy with the advice we received, the quality of the product and the value... (read more)
Written on: 11/03/2012
My daughter purchased a rise and recline chair on my behalf as I was moving into a flat because of my bad mobility. We paid the £95 for an engineer to deliver and fit the chair. £95 for 5 minutes work!!! Within 10 days the chair had developed a fault. Firstly the remote control got red hot, luckily my grandson spotted this otherwise a fire may have started as the remote was stored in a side pocket of the chair. Next the chair stopped in the 'rise' position making the chair completely... (read more)
Written on: 07/03/2012 by Charliebod (1 review written)
Nothing but praise for the service I received when buying a wheelchair. I did not realise I was eligible for tax refund due to orthopaedic surgery but this was explained. also the chair I ordered was not the one i needed but there was a 24 hour turn round to get this rectified. I would recommend the company with no hesitation and will certainly use them again (read more)
Written on: 14/12/2011 by reviewwriter (3 reviews written)
First, please let me say that this review is about discountmobilityshop, and not any of the other discountmobility websites of which there are a number and about which I know nothing! The web address of this discount mobility company ends in shop. I buy a lot of products online and have dealt with many, many companies but this is the worst company I have dealt with. I ordered the Steelite plate which is available in two sizes,medium and large from discountmobilityshop.com (or.co.uk). The... (read more)
Written on: 24/08/2011 by irenestorton
We ordered a Rio Lite 3 on the internet on Friday evening. I received an email Tuesday stating goods despatched, the buggy was delivered Wednesday at 9.30a.m. Fantastic service. We are more than happy with the Rio, it is light, easy to fold and load into the car, yet has the speed of a much larger buggy. Thank you for your excellent service. (read more)
Written on: 18/08/2011 by geminilinda (1 review written)
I wanted a light weight wheel chair so I could take it abroad with me, it is ideal. Nice comfy padding. Initially I ordered the wrong size but within 2 days the right size was delivered, really good and friendly service. If I need anything else in the futere I will definately return to you!! (read more)
Written on: 17/08/2011
We are both disabled,and on a tight budget,and needed lots of aids,we were lucky to find (read more)
Written on: 16/08/2011 by CherryBlue (1 review written)
Ordered a wheelchair for my father who has had a stroke....phoned up to clarify a few points and they were very helpful - confirming which associated products I needed. It was a bank holiday weekend and I was really impressed that somebody was still there to answer the phone and answer questions. Very pleasant manner and helpful. Great price and quick delivery. The item was ready for my father to use, no problem at all. Highly recommended for anyone looking for mobility products at... (read more)
As rated by real users
"My order was fine just a few d..." Read More
"180 Acipophilus plus " Read More
"Feel like I've been robbed" Read More
"Wouldn't shop anywhere else!" Read More
"MYPROTEIN - WHAT A JOKE! MY AD..." Read More
Dmsuk's Response to CherryBlue's Review
Written on: 17/08/2011
Thank you, We are glad we were able to provide you with the wheelchair for your father. Please keep us in mind if you require anything else. (Discount Mbility Shop)