Fresher Smile - www.freshersmile.co.uk Reviews

★★★★☆
4.3 / 5
22
82% of users recommend this
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Latest Reviews

★★★★★

“Surprise wedding treat!”

Written on: 31/08/2015 by qpRay294 (1 review written)

Me and my now Husband recently got married but having a low budget meant we had to cut a lot of things back and pay attention to the most important things that needed to be arranged, I always wanted my teeth whitened but did not think we could get this done for my wedding until my father surprised me with a group booking that had been arranged, 6 of us had treatment including my husband and we are absolutely thrilled with the results, a few of us had some sensitivity which went after about an… Read Full Review

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★☆☆☆☆

“Cancelled at last minute...”

Written on: 05/08/2015 by Kaseyr381 (1 review written)

After booking in with Fresher Smile for a teeth whitening 'party', 5 of us sat there waiting, looking forward to having our teeth whitened (2 of us having travelled out from London) 25 minutes before the technician was due to arrive, we received a call to say that they were unwell and would not be coming. To be honest I was half expecting the call having read previous reviews and seeing that this had happened to quite a few people. Very disappointing… Read Full Review

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★☆☆☆☆

“Disgraceful Company & Customer Service”

Written on: 11/01/2015 by Kezfrench (1 review written)

I booked in for Fresher smiles BOGOF offer for 22/12/14. A treat for me and my sister. I made the £99.00 payment up front when booking as requested. On the 22nd Dec at 14:00 the consultant did not arrive. I emailed and rang the company number but did not get a reply. At 14:40 I received an email stating that the booking was scheduled for 23rd in their calendar. I forwarded the email confirmation I had received at the time of booking, which clearly stated Mon 22nd Dec. I was advised the… Read Full Review

Freshersmile's Response to Kezfrench's Review

Written on: 07/02/2015

This customer was fully refunded, we originally had incorrect bank details but after a phone call this was rectified and they received their full refund. Fresher Smile do not take payments upfront accept for our special Christmas offers of which there is very limited availability, bookings are always just paid on the day of treatment. We did apologies for the mix up with the clients treatment date, due to overwhelming response to our Christmas offer it caused slight confusion with their booking.

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★★★★★

“Fantastic ..”

Written on: 21/12/2014 by krism45 (1 review written)

Really thoughtful company, had to rearrange with them twice due to my work commitments but they accommodated another date for me each time. Treatment was actually pretty relaxing laying down doing nothing for an hour was lovely. Incredible care was taken with me extremely professional, which I didnt really expect If im honest. Really happy with my teeth after treatment had finished, they do look different just so much cleaner, did have a tiny bit of sensitivity towards the end but that went… Read Full Review

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★★★★★

“Bought the offer ”

Written on: 06/12/2014 by Maureen25 (1 review written)

To be honest I've never atcually wanted my teeth done but my husband has had pretty awful teeth thanks to the ridiculous coffee intake and previous years of smoking. We went with this company because of their dental experience spent some time reading up and atcually probably only decided to go for it because of the buy one get one free offer. But really pleased we did, not sure how other companies work but so impressed with the guy who did our teeth, knowledge was great and extremely… Read Full Review

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★☆☆☆☆

“Cancelled on the Day .”

Written on: 23/11/2014 by BransonDowney105 (1 review written)

Totally unprofessional . I had been given a quote for £99 for teeth whitening by Fresher Smile Essex . Then they told me about an offer they had on Buy one get one free but it was £150 !!!So not quite what it seemed. ! I still thought this a good price even tho other companies are cheaper so booked for myself and a friend . I asked for confirmation of the booking and they sent an email saying yes it was all booked for Sunday at 4pm . I had also given my mobile number for contact details… Read Full Review

Freshersmile's Comment

Written on: 05/12/2014

Hi, thank you for taking your time to express your upset with us, we appreciate all feedback whether good or bad. Firstly with our buy one get one free offer this is £99 and this is what you would of paid on the day. Our normal prices are one person at £99 or when you book with a friend its £75 each however our special Christmas offer is clearly advertised on the site and our normal prices do not apply, I think this is where you must of been confused we would not of charged £150, many people since the beginning of November have taken up our offer of buy one get one free. In regards to the cancellation of your appointment I do apologies, however I'm sure you can understand we have to confirm appointments with clients before our technicians set out to the appointment, particularly because we did not take a deposit from you and you was an hour away from your technicians nearest appointment we have to ensure appointments will be honored. We sent you an email two days before the appointment in response to your confirmation request, in that email we did state that please ensure you were happy with that appointment slot as it was our last available appointment on that day, we did not get a response. We sent another email the next day confirming your appointment for the following day, again we had no response, we then sent a further email the morning of the appointment just confirming you still wanted to go ahead, again because of your location and because we did not take a payment we had to ensure that last space was not going to waste. Unfortunately we did not get a response and after three emails we had to assume that you did not want the appointment, generally people do check their emails in a 24 hour period, this led to the cancellation of the appointment. On reflection we feel that maybe a call to yourself would of been preferable, we generally always deal with enquiries , appointments and bookings via email, the majority of our clients prefer this and this makes up 90% of our whole booking system. Due to our overwhelming response to our special offer and the fact we are consistently replying to emails regarding booking treatments, I think a call to yourself was overlooked, I'm sure you can understand with a huge task to try and accommodate everyone's preferred dates and ensuring we fit everyone in fairly we thought we took enough steps to ensure your appointment was wanted. We have been running for more than five years and in that time have treated thousands of clients, we have built relationships with our clients who return to us time and time again and our whole focus is trying to provide people the best results possible when it comes to their teeth. I'm saddened that we could build this relationship with yourself, however we would of been more than happy to book another appointment on that day, I don't believe you that was an opportunity from yourself? Again I do apologies for any inconvenience, I think it was a mixture of ensuring appointments were not wasted and oversight. At anytime in the future if we can be of service please do not hesitate to get in touch, our Facebook page contains posts, pictures and reviews from other clients so its a great resource to get to know us.

Everyone @ Fresher Smile wishes you a fantastic Christmas and if you have any questions about the above please do not hesitate to get in touch




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★★★★★

“Had teeth whitened with this company last week at a...”

Written on: 13/04/2013

Had teeth whitened with this company last week at a friends there was four of us and was pretty cheap, very happy with them although struggled not to smoke and did cheat but brushed straight after, am pleased tho much whiter… Read Full Review

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★★★★★

“Really happy after having treatment, did have a good...”

Written on: 26/03/2013 by gregboy (1 review written)

Really happy after having treatment, did have a good look and spent a while going back and forth between a few companies, had a good look at their site and their facebook page and decided to give it a go. I was expecting some pain but was surprised to have none and I couldnt be happier really, they are no simon cowell but so much whiter and everyone at work noticed straight away. One thing I would mention and that is have a good read of the site because I missed the fact that I had to not drink… Read Full Review

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★★★★★

“Im 56 years old and with years of drinking tea non...”

Written on: 07/01/2013 by Karon_fields (1 review written)

Im 56 years old and with years of drinking tea non stop my teeth were awful and really due to my age didnt expect much but any difference would of been great. I'm so impressed and pleased with my teeth, they just look like a different set of teeth and I cant really remember them ever looking this good, obviously they would of been at some point but many years ago. The treatment was so straight forward and I atcually found it relaxing although I could see younger people getting bored keeping… Read Full Review

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★★★★★

“Really good”

Written on: 23/10/2012 by Essex-gem (1 review written)

did do some research into teeth whitening and I did atcually decide to go for custom trays instead of laser teeth whitening but then someone told how painful it was, so found this company through facebook and had a look at their website. The reason I chose them is because they come from a dental background and because of a few comments on their facebook page I atcually emailed two of the people just to make sure they were genuine lol All I have to say really is extremely professional and… Read Full Review

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★★★★★

“Sisters wedding”

Written on: 01/09/2012 by Sharon79 (1 review written)

Came over from the US for my sisters wedding, everyone in england assumes us yanks all have gleaming white teeth, well we dont! I wanted whiter teeth for the photos and I was pleased to find this company, not only the convenience of them visiting us but the price, golly this would cost more then treble in the US. Four of us ended up having the procedure including my bride to be sister, there was no pain and it was atcually very relaxing which is not what I expected. All our teeth looked… Read Full Review

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★☆☆☆☆

“Didn't turn up twice!”

Written on: 23/08/2012 by lukecousins (1 review written)

The first appointment they did not show up and failed to notify me 45 minutes after the proposed time we had agreed. they penciled me in for another appointment on the following wednesday.....surprise surprise, they were once again no showers! the second time there wasn't even a phone call. i suggest you do not use this company as they seem to be a set-up and they do not even have an address on there website. i have tried calling them on both occasions and they do not answer. be safe and… Read Full Review

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★★★★★

“Go for a party works out cheap”

Written on: 08/06/2012

Had teeth whitening party at the weekend ended up being 60 each as we split the cost, really notciable fairly white and didnt feel nothing, downside was I had a numb back from laying down for so long but not much to moan about, really happy with my nashers and no sensitive which was a plus… Read Full Review

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★★★★★

“Had a party was cheaper”

Written on: 30/05/2012

had a group party booking at the weekend, worked out 60 each, my experience was really good teeth are looking are looking much whiter then what they was, only complaint would be the time spent on the bed made my bottom a bit numb couldn't do much except stair at my ceiling but worth the time, was expecting sensitivity or something but had no issues either overall really glad i had it done… Read Full Review

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★★★★★

“Smile!”

Written on: 21/02/2012 by jackyo (1 review written)

Had my teeth whitened last week forgot to put something up but just wanted to mention how happy iam with my teeth nice people and it was fairly simple, I didnt experience any sensitivity which i expected and was pretty amazed at the difference in colour, the only negative i have is it was a bit boring laying down for so long. Being in my own living room too was even better as hate any type of clinic!… Read Full Review

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★★★★★

“Can't really say much but how pleased I am with my...”

Written on: 07/04/2011 by HouseBunny (1 review written)

Can't really say much but how pleased I am with my teeth, was a little sceptical because of the price and certainly did not expect them to be as good as they are, I did experience sensitivity which lasted a couple hours afterwards but was bearable and worth it. The chap who saw me exceeded all expectations, service was great. Highly recommend them for anyone considering teeth whitening… Read Full Review

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★★★★★

“Had my teeth done last friday, surprised and pleased...”

Written on: 10/02/2011

Had my teeth done last friday, surprised and pleased with them, I did have some sensitivity that evening but it did go away after a few hours, everyone who has sen me since has noticed them and say I have a cheshire cat smile lol Treatment was fine and much easier then I thought glad I chose these guys… Read Full Review

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★★★★★

“Thanks alot, very pleased and didnt expect much to be...”

Written on: 21/01/2011

Thanks alot, very pleased and didnt expect much to be honest, was so great having it done in my home, will be seeing you again soon x… Read Full Review

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★★★★★

“Happy with my teeth, treatment was quite straight...”

Written on: 12/01/2011 by Dave31 (1 review written)

Happy with my teeth, treatment was quite straight forward not as scary as I thought, got free moulds and gels for my teeth to maintain. Overal excellent service. Cheers!… Read Full Review

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★★★★★

“Had my teeth done last night, woooooooooo is all I can...”

Written on: 17/11/2010 by cher82 (1 review written)

Had my teeth done last night, woooooooooo is all I can say, left my house to go out and show off, feel really great now. Didnt feel any pain during the whitening and didnt have to leave the house! Excellent… Read Full Review

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