Packing Boxes Reviews - www.packingboxes.co.uk

★★★☆☆
3.2 / 5
385
57.5% of users recommend this
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Latest Reviews

★☆☆☆☆

“packingboxes.co.uk awful idiots on the board be aware...”

Written on: 05/07/2017 by Gregory189 (1 review written)

the worse customer service in the all world. only idiots and scums can provide this king of service for people. they do not care about anything. I paid for 48hours delivery and waiting for my time already a week, they will must to give me a full refund otherwise I'll put these bitches on a court. i had item collection booked and because of them everything is messed up and delayed. be aware of this company all they care is their money for the bloody box!!… Read Full Review

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★☆☆☆☆

“Awful company. ”

Written on: 04/07/2017 by BenFrazier244 (1 review written)

Terrible company and unhelpful customer service. I order my boxes on a Thursday being told quite clearly that they would be delivered on Friday. It is now Tuesday and I am still waiting! No one is able to tell me when they might be delivered and to boot they will not provide a refund. At this rate the boxes will arrive after we have moved!… Read Full Review

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★☆☆☆☆

“Poor service all round, rude customer service”

Written on: 04/07/2017 by McKinley272 (1 review written)

Order was late, left out in rain (not in shed as requested) missing items, emailed numerous times with no response, phoned to get a rude customer services girl who coolant care less. AVOID !!!!!!!!!!!!!!!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Order at your own risk”

Written on: 16/06/2017 by Mitchellbt340 (1 review written)

Ordered a moving pack and a Plasma LCD TV Box. The TV box was never delivered, emailed them a few times with no reply whatsoever, online chat never worked, called a few times with +15m waiting times, got connected once, was told they were going to check stock to ship the missing box. Never call me back, tried to call again and never managed to get anyone to pick up the phone. Now considering my money lost and hoping to warn others to not fall for the same. Website reviews are very dubious and I… Read Full Review

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★☆☆☆☆

“very poor service - avoid”

Written on: 14/06/2017 by cbrylla (1 review written)

I ordered 10 large moving boxes from packingboxes. First of all, the delivery was 4 weeks late. I called almost every day, trying to inquire, but the staff either did not pick up the phone, or if they did, they were very unfriendly and seemingly annoyed that I would call that often. Obviously, they kept promising to deliver, but it did not happen for literally 4 weeks. Furthermore, half of my delivery was cancelled, without notifying me. I had to wait for another 4 weeks for my refund, making… Read Full Review

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★☆☆☆☆

“v poor service”

Written on: 09/06/2017 by ousevalley (1 review written)

Ordered goods online and paid additional for 24 hr delivery as I needed items urgently. order accepted and payment taken from my card. I then received e-mail saying my goods were out of stock and would be shipped as soon as available. I emailed asking for order to be cancelled and for refund. No reply received so tried calling the. Put on hold for over 15 mins to customer services. So redialled to Sales- and put on hold again!… Read Full Review

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★★★★★

“great product, quick service”

Written on: 09/06/2017 by McCall378 (1 review written)

Perspex Cut To Size Ordered a single perspex sheet, cut to size. excellent service and product,saved me a lot of time. Arrived very quickly, holes already drilled,so very simple to install. Would recommend this product/company… Read Full Review

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★☆☆☆☆

“appaling customer service. do not use. ”

Written on: 29/04/2017 by McFarland7 (1 review written)

Ordered some boxes from this company, totalling around 90 pounds. Not all boxes arrived. Some that did arrive were in really bad shape. I called customer service, they said they would refund me for the ones that did not arrive or were in bad condition. But they didn't. Just a small part of it. I contacted them numerous times and they didn't even have the common decency to reply. I also paid for the delivery before 12pm. They arrived after that, and no refund as well. No apology at all during… Read Full Review

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★☆☆☆☆

“Dishonest chancers”

Written on: 25/04/2017 by JohnEntwistle (1 review written)

Packing Boxes are quite simply not to be trusted. They look a bargain but you will not receive anything. If you try to phone them you will be placed on hold on a premium number (cost me £20 on a single day) and if you do get through they will promise to phone you back and won't. They will make up excuses about broken machines and anything else they can think. But you absolutely will not get what pay for. Everyone who works there should be ashamed of themselves. Quite simply the worst company i… Read Full Review

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★☆☆☆☆

“Do not use!!!!”

Written on: 22/04/2017 by Dempsey36 (1 review written)

Ordered over £60 worth of plastic boxes on Saturday and order confirmed via email saying delivery would be on or before the next Thursday (as it was bank holiday) Email came on bank holiday Monday saying order dispatched and gave their courier's tracking details. Waited in all day Wed and Thurs with no delivery. Emails to chase ping back with automated response and ticket number but no reply and spent nearly an hour in total on hold trying to talk to someone by phone. Contacted courier who… Read Full Review

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★☆☆☆☆

“Do not buy from these”

Written on: 15/04/2017 by Luciano99 (1 review written)

Ordered boxes with bottle dividers got cheap medium boxes only. No dividers. Boxes are flimsy, certainly not strong enough to hold bottles. Emailed twice with only automated responses off computer. Boxes did arrive quickly but i still cant pack the items i wanted too due to not receiving. Ordered standard medium boxes which i did receive. Packed some clothes in a box and box flexes just with clothes in. Very cheap. B&Q'S boxes feel better and only a bit more in price. Dont waste your… Read Full Review

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★☆☆☆☆

“Shockingly bad company”

Written on: 13/04/2017 by TimRArmstrong (1 review written)

No boxes, nobody answering phone lines, chat lines or Twitter, completely useless tracking site. Still awaiting boxes a day late with no expectation whatsoever of receiving… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 12/04/2017

I placed an order on 7/4/17 for packing boxes,bubble wrap,corrugated cardboard and tape total £172. Had 75 % of order delivered on 10/4/17 by TNT and immediately tried contacting packing box.co.uk direct By there 0845 number and have spent the last three days trying to contact them.instead I have spent the last 2.5 Days trying to resolve the matter but just listening to music on their premium rate number. I have also Repeatedly emailed them and no response. So all in all just interested in… Read Full Review

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★☆☆☆☆

“Do NOT use”

Written on: 01/04/2017

I am still awaiting a guaranteed delivery after 2 days. There has been no communication and I have spent the whole morning on the phone listening to a voice message about how important my call is . Emails are returned automatically with a 'ticket' number but nothing ensues beyond that. I need the boxes by tomorrow . There is no way to contact them although if you ring the sales line they pick up immediately - but redirect you to the phone lines which are not picked up. So no boxes and zero… Read Full Review

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★☆☆☆☆

“WORSE COMPANY EVER ”

Written on: 30/03/2017 by OrdinaryGirl21 (1 review written)

1) delivered to wrong address - had to lug 52kg of boxes to my house from another street 2) wardrobe boxes incomplete 3) I can view other customer orders including home address, email and mobile number with redacted credit card details - I guess other an view mine which is more than worrying 4) they do not take emailed complaints seriously 5) when calling (at a cost of 55p per minute) you will experience waiting times in excess of ten minutes If a zero star was available I would have… Read Full Review

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★☆☆☆☆

“HAVE NOT DELIVERED GOODS.”

Written on: 22/03/2017 by Yaelz8 (1 review written)

Ordered my custom made box and some bubble wrap 3rd February 2017 on a 5 day turnaround. STILL WAITING FOR DELIVERY When you phone, customer services won't pick up. I have email asking for a refund, no reply. I AM STARTING TO THINK I MAY HAVE BEEN RIPPED OFF BY THIS COMPANY. This is no way to run a business… Read Full Review

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★☆☆☆☆

“Failure to deliver, respond and refund - don't buy...”

Written on: 20/03/2017 by vanitab (1 review written)

I ordered some packing boxes and furniture covers from this company paying extra for guaranteed delivery. On the date of delivery, I tried to track the order but no up to date information was available. I contacted this company to track the order only to be told that they couldn't deliver that day and I would have to wait for a few days. I had no option but to cancel and go elsewhere. I was told that they would process a refund within 5 to 7 days. This never happened and despite me calling… Read Full Review

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★☆☆☆☆

“the worst ever”

Written on: 16/03/2017 by AnabelleMcCurdy26 (1 review written)

haven't received all the items, despite numerous calls to so called "customer service", which I couldnt access, despite numerous e-mails to which most were not replied, and a letter to managing director still no joy, this is for an item of £5 but its now the irritant factor of just being ignored. They are worse than Scottish Power and that takes some doing !!!… Read Full Review

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★☆☆☆☆

“Just terrible”

Written on: 11/02/2017 by Quinn245 (1 review written)

Ordered a couple of large custom size boxes with 5 day delivery term, but two weeks and 3 emails with 1 phone call later I'm still waiting. No one has ever responded to my emails and when I called after 15 mins on hold I was told there was a machinery fault and nobody knows when the order will be dispached - should be next week, but who knows. I understand sellers can experience manufacturing problems, but it would've been nice to get some sort of heads up about the delay. When I asked why… Read Full Review

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★☆☆☆☆

“Disgraceful service. Order never arrived.”

Written on: 11/02/2017 by Hezekiah225 (1 review written)

Quite simply, this company totally screwed me over and ended up costing me over £100 in shipping fees due to their poor customer service and lack of communication - let me explain. I ordered a half pallet box on a Thursday morning (guaranteed next day delivery), with the assumption that it would arrive on the Friday and allow me the weekend to pack my things for shipping early the week after. I subsequently paid for a shipping company to come and pick up my pallet on the next Tuesday. On… Read Full Review

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