Packing Boxes Reviews - www.packingboxes.co.uk

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Latest Reviews

★☆☆☆☆

“absolutely horrendous service ”

Written on: 23/05/2015 by anne-estelle (1 review written)

I placed an order on Monday and was meant to receive it on Tuesday. On Tuesday I called and they said it would arrive Wednesday. I called on Wednesday and they told me that they somehow did not have my flat number, so I gave it to them. They then said it would arrive on Thursday. I called the shipping company on Thursday because they still had not arrived and I was told by them that the packing company never gave them my flat number so they had not rescheduled a delivery. They then told me they… Read Full Review

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★☆☆☆☆

“Why add stress to your move? Half the order wasn't...”

Written on: 21/05/2015 by tickedoffcustomer (1 review written)

This was my second order with packingboxes.co.uk--first order was brilliant. This time half my order was not delivered. Discovering this on the weekend (when most people pack) I could not call because they were closed. First thing Monday morning (moving on Friday) I called to request a re-deliver that was guaranteed to be delivered the next day on Tuesday. It was not delivered. When i called on Thursday (moving the next day) all they could do was apologize that the first woman I spoke to… Read Full Review

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★☆☆☆☆

“Poor & unreliable”

Written on: 24/04/2015 by Damion188 (1 review written)

Didn't deliver my order, didn't bother telling me why. Left me to chase with the courier (TNT) who advised that the goods were never given to them in the first place despite having given me a tracking number indicating the goods where on route. TNT said "that this happens all of the time" !! I phoned to cancel my order mentioning the above - no apology or even an interest in their own pitiful service failure. Avoid… Read Full Review

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★☆☆☆☆

“WISH I COULD GIVE 0 STARS”

Written on: 09/04/2015 by Msaj (1 review written)

Disgusting service. Especially from Jordan who answers the phone. She clearly needs a refresher in customer service. I ordered boxes to move home. I selected a preferred delivery date WHEN PROMTED, yet over a week later my boxes are still at the depo. What a joke. Free next day delivery was offered as id spent over £30, yet I couldn't even get my package delivered 2,3,4 days after. Everyday I called and everyday was told tomorrow. until I finally had it explaining that I wasn't willing to sit… Read Full Review

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★☆☆☆☆

“not as described”

Written on: 20/03/2015 by Billybluetwo (1 review written)

I purchased a picture carton from 'Packing boxes' after spending some time looking for one which was 'double wall' and strong enough to post a print I had sold on e-bay. What arrived was a flimsy single wall piece of card nothing better than a cardboard box I could have been given for free at the supermarket. I contacted Packing boxes to tell them the item was not as described and I was asked to send them photos of the item, which I did. They conceded that the item was not as described but they… Read Full Review

Mwalton3333's Response to Billybluetwo's Review

Written on: 24/03/2015

Yep, exactly! A total bunch of lying ar s*holes with rubbish products.

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Billybluetwo's reply to Mwalton3333's Comment

Written on: 24/03/2015

I'm not the only one who thinks so then!

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★☆☆☆☆

“BUNCH OF LYING AR S*HOLES WITH CR* P QUALITY BOXES”

Written on: 06/03/2015 by MWalton3333 (1 review written)

DON'T EVER USE PACKING BOXES.CO.UK. THEY SUPPLY ABSOLUTE RUBBISH QUALITY BOXES; YOU COULD MAKE BETTER BOXES YOURSELF FROM A NEWSPAPER AND SOME CRAFT GLUE. THE CUSTOMER SERVICE PROMISED ME A REFUND FOR THEIR CR* P PRODUCT SINCE I SAID THE BOXES WERE FALSE ADVERTISING IN TERMS OF THEIR CLAIMS ABOUT BEING DOUBLE-WALLED AND EXTRA STRONG. BU LLSH*T!!!! THE BOXES WERE BENDY LIKE WET NEWSPAPER AND THE SEEMS WEREN'T EVEN SQUARE. THE BOXES WERE SHRINK WRAPPED BEFORE THE GLUE EVEN HARDENDED SO MADE… Read Full Review

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★☆☆☆☆

“Go To Packaging2Buy.co.uk Instead!”

Written on: 26/02/2015 by Maliyah401 (1 review written)

The worst customer service I have ever come across. Delivery was a day late. I attempted to phone them, but there was no answer and the mailbox was full. Emailed them only to be told they would charge a £15 cancellation fee. They never even bothered to reply to my subsequent emails or phone calls. They tried to get my neighbour to carry all the boxes upstairs to my flat. The packaging was ripped so some of the boxes were wet, and the bigger ones were bent. Don't waste your time and… Read Full Review

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★☆☆☆☆

“Poor quality boxes, appalling customer service”

Written on: 18/02/2015

The boxes sent to me were defective (not glued together). I sent an email asking for a refund and was asked to provide a photo of the defective boxes. Long story short, I provided a photo... 4 times. Six weeks and multiple emails later I have still not received a refund or even an apology for the inconvenience. I will definitely never use this company again… Read Full Review

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★☆☆☆☆

“terrible company!!”

Written on: 18/02/2015 by BrianAr55 (1 review written)

I placed an order online in december and it showed in stock, the next day I was phoned to say it is not instock and would be at least 2 weeks, so I asked to cancel and be refunded and was told this would be done. Now in February and some 6 calls Later still no refund! I have been told numerous times it has been passed to accounts, who I cannot speak to for some reason and keep getting fobbed off! I think I will need to contact my credit card company and ask for a chargeback. After this… Read Full Review

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★☆☆☆☆

“My Saturday delivery order never arrived!!!”

Written on: 14/02/2015 by Finnegan6 (1 review written)

I placed an order Friday with Jordan. I got a call later explaining that my order couldn't not be delivered for Saturday even though I paid extra to have it delivered then. I called to cancel they explained the bubble wrap was too big, so we switched for smaller. They said everything was handled. I didn't have a problem with the customer service but They really dropped the ball on my order. It never arrived on Saturday I waited all day for it. No one is in the office on Saturdays to fix this… Read Full Review

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★☆☆☆☆

“Very shady operation”

Written on: 13/02/2015

I ordered boxes from this outfit, despite them being more expensive than competitors, because they sold bottle dividers as well as boxes, which I could not easily procure from competitors who sell competitively-priced quality boxes. However, the ordered bottle dividers did not arrive. When I alerted the company to this, they said they would send me what was missing. Nothing happened, so I sent a number of follow-up e-mails which were, however, ignored. So two weeks after the fact (the web… Read Full Review

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★☆☆☆☆

“Bad customer service”

Written on: 06/02/2015 by MargaretGlasgow (1 review written)

In short they said box would arrive on three Seperate occasions. I waited in and it never arrived When it finally did arrive it was the wrong colour. the man I dealt withwho dealt with the enquiry was very unhelpful and sounded like she couldn't care less. Not the way to run a company. I was then told I wasn't getting refunded for delivery - even though it was three weeks late - because it 'wasn't garenteed'. Anyone with business sense would have refunded the small ammount due to customer… Read Full Review

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★☆☆☆☆

“Lied on the phone, boxes not even dispatched.”

Written on: 31/01/2015 by 252Bragg (1 review written)

I ordered a house moving pack on Saturday for the following Wednesday, which came under their 'free next day delivery' policy. When I called on Wednesday asking about the delivery, I was told it was on its way and that Yodel's tracking system mustn't have updated. When I phoned back the following morning, nothing had changed and so I enquired with Yodel, who had not picked up the package yet, and it transpires my order hadn't even left the warehouse. I've reported their 'next day delivery'… Read Full Review

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★☆☆☆☆

“Don't do what they say”

Written on: 21/01/2015 by ZaidenDwyer (1 review written)

Didn't deliver on requested date, cancelled order and promised refund. I am still waiting and am having to phone regularly to remind them. Genuinely useless. Shouldn't be allowed to get away with it… Read Full Review

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★☆☆☆☆

“Worst customer services ever”

Written on: 09/12/2014 by Foxydiva (1 review written)

Ordered five boxes and lids on 11th October 2014. They duly arrived but every single one of the lids was broken. I emailed and was asked to send photos which I did - of every lid - received email back saying replacement lid was on its way. Emailed back to say I needed all the lids replacing. Assured the others would be sent immediately. One lid arrived, no sign of other 4. Sent another email on 27th October asking where the other lids were. Sent another email on 28th and 31st having been… Read Full Review

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★☆☆☆☆

“absolute idiots”

Written on: 25/11/2014 by RebekahBailey (1 review written)

I am a bit annoyed that I couldn't give this company zero stars. An absolute shambles from start to finish. The people in the call centre just lie through their teeth and are really not very good at it. DO NOT BELIEVE ANYTHING THEY SAY. I had to call them every hour on the hour in the end and threaten court action before I got a refund. The owners of this company should be ashamed of themselves and have obviously no clue as to how to run a business. Incompetent idiots just about sums it up… Read Full Review

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★☆☆☆☆

“Not bad people just incompetent company structure - AVOID ”

Written on: 03/11/2014 by axNicholson338 (1 review written)

If there was the option to give zero stars, this would have been preferred. This company have failed to: - Send orders which are paid for - Maintain contact with customers - Pay refunds - Provide sturdy boxes thus making them usable - Tell the truth regarding express delivery The poor girls on the phone I don't think are to blame. There clearly is no automated structure within this company. The ordering function gives the false impression that this company are like Amazon or something… Read Full Review

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★☆☆☆☆

“Do not waste your time - go elsewhere!”

Written on: 24/10/2014 by AMT020 (1 review written)

They are so bad it is unbelievable!! Ordered boxes online on a Wednesday, paying for next day guaranteed delivery. When I got confirmation email I noticed the shipping address was incorrect (their websites fault not mine), so called them to change it. Took my details and said someone would call me back. 5 hours later and no call, so I phoned again. They said oh yes that's all changed now and the boxes will be with you tomorrow. Thursday morning I got a message from DPD Couriers (who… Read Full Review

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★☆☆☆☆

“Utterly useless company”

Written on: 01/10/2014 by bisonblu (1 review written)

We ordered online two weeks ago - paying for Saturday delivery. The Monday following the order, we get email confirmations with shipping numbers and "track your delivery" buttons and everything. Great! So, the Saturday of delivery arrives, but not the boxes - we spend all day waiting around the house. I message the company through their website and email them on the Saturday night to please contact me on Monday to tell me what happened - no phone call. So I end up having to phone them on a… Read Full Review

Lauraura's Response to bisonblu's Review

Written on: 22/10/2014

Almost exactly the same thing happened to me. A month later and still no refund either!

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★☆☆☆☆

“No delivery on selected date”

Written on: 10/09/2014 by DiegoSalazar (1 review written)

Ordered moving house package for selected delivery date and waited in all day and no items have arrived. Will be ringing for order cancellation and refund. Complete waste of time and money. Should have check these reviews beforehand… Read Full Review

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