Packing Boxes Reviews - www.packingboxes.co.uk

★★★★☆
3.6 / 5
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Latest Reviews

★☆☆☆☆

“Shocking Customer Service - and no-one seems to care. ”

Written on: 26/07/2015

A sorry tale of woe which appears to be repeating given the other reviews I have now found. In short don't use these guys. Sound slick and efficient but clearly they are not and quite unpleasant when you try to sort things out. Perhaps the worst customer service I have ever experienced. Part of my order from Packingboxes.co.uk included 5 wardrobe boxes. I am moving tomorrow 24/7/15 and discovered this Tuesday that the wardrobe boxes had no rails. I immediately called Packingboxes. They don't… Read Full Review

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★☆☆☆☆

“Disgusting Company”

Written on: 21/07/2015 by fwf1966 (1 review written)

Wish I could give ZERO stars. I ordered a 3-4 bedroom moving pack on 5th July with standard next day delivery. In the confirmation email I received I was told that the package would arrive latest on Wednesday - great, as I needed them for the weekend. On the Monday I got an email with the dispatch notice and tracking number. Checking the tracking number I found that the parcel was finally under way on Wednesday (so they lied about the despatch date)! It arrived the following Monday which was… Read Full Review

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★☆☆☆☆

“Appalling Customer Service”

Written on: 09/07/2015 by vxBartlett70 (1 review written)

"Guaranteed Next Day Delivery Before 12:00" is no more than a fleeting statement by this company. They never call back when promised with information about missing items or about the delivery, they make up excuses, they sound like the customer is a waste of their time rather than the whole point of their time. Turns out that they use Yodel, reason in itself to never use this company for boxes. All in all, a truly dreadful experience by a company with staff that simply don't care, don't try… Read Full Review

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★☆☆☆☆

“Do not buy from here, slow delivery, poor quality”

Written on: 07/07/2015 by 12Duffy (1 review written)

Do not be fooled by the reviews on their site, they must be filtered! I have had to call 4 times to chase, and it took 2 weeks to deliver the next day Bedroom pack, and i'm still waiting for Bespoke boxes (3 weeks so far) They say they are going to get them out to you that day each time and then fail to deliver. The Boxes in the bedroom pack have not been quality controlled. Which I am now awaiting for them to resolve as some are hardly glued down edge so as soon as you make them up the box… Read Full Review

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★☆☆☆☆

“outrageous company .”

Written on: 30/06/2015 by GaryBrownSuva (1 review written)

Placed an order on line for assortment of plastic boxs . They took my money then after I called some days later told me that 4 boxs where out of stock but would despatch as soon as possible so I asked if they had despatched the rest only to be told no but they will despatch them the next day 2 weeks later and 5 calls I'm still waiting. Despite the calls to customer service saying a member of staff will call back I'm still waiting. Do not order from this company my advice is to go elsewhere… Read Full Review

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★☆☆☆☆

“the order that never came”

Written on: 18/06/2015 by mrscph (1 review written)

I placed an order was email it was despatched and given a tracking number but that came up with not found. I was told another order was despatched I would get it next day. It didn't come and after phone calls I asked for a refund. I was lucky as I paid by paypal and after a week I got a refund. I won't be ordering from them again. I ordered with them as their website says next day despatched and as I was moving house in a few days I wanted them for packing, instead it was one more stress to add… Read Full Review

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★☆☆☆☆

“Wish I had read the reviews first....”

Written on: 12/06/2015 by PerkinElmer (1 review written)

I really wish I had read the reviews about them before I placed my order. They are quick enough to take your money but 6 weeks after placing the order there is still no delivery. I have tried to reclaim my money back via my credit card but due to the small value it was not possible. All these small values add up so someone is getting rich from fresh air! My next action is to report them to trading standards before other get ripped off.... … Read Full Review

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★☆☆☆☆

“Utter Rubbish Steer Clear”

Written on: 11/06/2015 by DominiqueCox84 (1 review written)

I have used the company twice, the first time they blamed the courier company when the order didn't turn up the second the goods turned up a day late and were damaged. I have had to return all at my own cost. I would find someone else to be honest… Read Full Review

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★☆☆☆☆

“Please don't order from this company”

Written on: 11/06/2015 by Grahamj441 (1 review written)

No delivery on the day promised and after many calls and emails an incomplete delivery was made 3 days late, since then no further replies to my contacts. There are so many alternatives to this company please use them… Read Full Review

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★☆☆☆☆

“absolutely horrendous service ”

Written on: 23/05/2015 by anne-estelle (1 review written)

I placed an order on Monday and was meant to receive it on Tuesday. On Tuesday I called and they said it would arrive Wednesday. I called on Wednesday and they told me that they somehow did not have my flat number, so I gave it to them. They then said it would arrive on Thursday. I called the shipping company on Thursday because they still had not arrived and I was told by them that the packing company never gave them my flat number so they had not rescheduled a delivery. They then told me they… Read Full Review

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★☆☆☆☆

“Why add stress to your move? Half the order wasn't...”

Written on: 21/05/2015 by tickedoffcustomer (1 review written)

This was my second order with packingboxes.co.uk--first order was brilliant. This time half my order was not delivered. Discovering this on the weekend (when most people pack) I could not call because they were closed. First thing Monday morning (moving on Friday) I called to request a re-deliver that was guaranteed to be delivered the next day on Tuesday. It was not delivered. When i called on Thursday (moving the next day) all they could do was apologize that the first woman I spoke to… Read Full Review

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★☆☆☆☆

“Poor & unreliable”

Written on: 24/04/2015 by Damion188 (1 review written)

Didn't deliver my order, didn't bother telling me why. Left me to chase with the courier (TNT) who advised that the goods were never given to them in the first place despite having given me a tracking number indicating the goods where on route. TNT said "that this happens all of the time" !! I phoned to cancel my order mentioning the above - no apology or even an interest in their own pitiful service failure. Avoid… Read Full Review

Peter_K's Comment

Written on: 01/06/2015

The same happened to me. AVOID this company.

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★☆☆☆☆

“WISH I COULD GIVE 0 STARS”

Written on: 09/04/2015 by Msaj (1 review written)

Disgusting service. Especially from Jordan who answers the phone. She clearly needs a refresher in customer service. I ordered boxes to move home. I selected a preferred delivery date WHEN PROMTED, yet over a week later my boxes are still at the depo. What a joke. Free next day delivery was offered as id spent over £30, yet I couldn't even get my package delivered 2,3,4 days after. Everyday I called and everyday was told tomorrow. until I finally had it explaining that I wasn't willing to sit… Read Full Review

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★☆☆☆☆

“not as described”

Written on: 20/03/2015 by Billybluetwo (1 review written)

I purchased a picture carton from 'Packing boxes' after spending some time looking for one which was 'double wall' and strong enough to post a print I had sold on e-bay. What arrived was a flimsy single wall piece of card nothing better than a cardboard box I could have been given for free at the supermarket. I contacted Packing boxes to tell them the item was not as described and I was asked to send them photos of the item, which I did. They conceded that the item was not as described but they… Read Full Review

Mwalton3333's Response to Billybluetwo's Review

Written on: 24/03/2015

Yep, exactly! A total bunch of lying ar s*holes with rubbish products.

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Billybluetwo's reply to Mwalton3333's Comment

Written on: 24/03/2015

I'm not the only one who thinks so then!

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★☆☆☆☆

“BUNCH OF LYING AR S*HOLES WITH CR* P QUALITY BOXES”

Written on: 06/03/2015 by MWalton3333 (1 review written)

DON'T EVER USE PACKING BOXES.CO.UK. THEY SUPPLY ABSOLUTE RUBBISH QUALITY BOXES; YOU COULD MAKE BETTER BOXES YOURSELF FROM A NEWSPAPER AND SOME CRAFT GLUE. THE CUSTOMER SERVICE PROMISED ME A REFUND FOR THEIR CR* P PRODUCT SINCE I SAID THE BOXES WERE FALSE ADVERTISING IN TERMS OF THEIR CLAIMS ABOUT BEING DOUBLE-WALLED AND EXTRA STRONG. BU LLSH*T!!!! THE BOXES WERE BENDY LIKE WET NEWSPAPER AND THE SEEMS WEREN'T EVEN SQUARE. THE BOXES WERE SHRINK WRAPPED BEFORE THE GLUE EVEN HARDENDED SO MADE… Read Full Review

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★☆☆☆☆

“Go To Packaging2Buy.co.uk Instead!”

Written on: 26/02/2015 by Maliyah401 (1 review written)

The worst customer service I have ever come across. Delivery was a day late. I attempted to phone them, but there was no answer and the mailbox was full. Emailed them only to be told they would charge a £15 cancellation fee. They never even bothered to reply to my subsequent emails or phone calls. They tried to get my neighbour to carry all the boxes upstairs to my flat. The packaging was ripped so some of the boxes were wet, and the bigger ones were bent. Don't waste your time and… Read Full Review

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★☆☆☆☆

“Poor quality boxes, appalling customer service”

Written on: 18/02/2015

The boxes sent to me were defective (not glued together). I sent an email asking for a refund and was asked to provide a photo of the defective boxes. Long story short, I provided a photo... 4 times. Six weeks and multiple emails later I have still not received a refund or even an apology for the inconvenience. I will definitely never use this company again… Read Full Review

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★☆☆☆☆

“terrible company!!”

Written on: 18/02/2015 by BrianAr55 (1 review written)

I placed an order online in december and it showed in stock, the next day I was phoned to say it is not instock and would be at least 2 weeks, so I asked to cancel and be refunded and was told this would be done. Now in February and some 6 calls Later still no refund! I have been told numerous times it has been passed to accounts, who I cannot speak to for some reason and keep getting fobbed off! I think I will need to contact my credit card company and ask for a chargeback. After this… Read Full Review

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★☆☆☆☆

“My Saturday delivery order never arrived!!!”

Written on: 14/02/2015 by Finnegan6 (1 review written)

I placed an order Friday with Jordan. I got a call later explaining that my order couldn't not be delivered for Saturday even though I paid extra to have it delivered then. I called to cancel they explained the bubble wrap was too big, so we switched for smaller. They said everything was handled. I didn't have a problem with the customer service but They really dropped the ball on my order. It never arrived on Saturday I waited all day for it. No one is in the office on Saturdays to fix this… Read Full Review

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★☆☆☆☆

“Very shady operation”

Written on: 13/02/2015

I ordered boxes from this outfit, despite them being more expensive than competitors, because they sold bottle dividers as well as boxes, which I could not easily procure from competitors who sell competitively-priced quality boxes. However, the ordered bottle dividers did not arrive. When I alerted the company to this, they said they would send me what was missing. Nothing happened, so I sent a number of follow-up e-mails which were, however, ignored. So two weeks after the fact (the web… Read Full Review

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