Packing Boxes Reviews - www.packingboxes.co.uk

★★★☆☆
3.4 / 5
319
64% of users recommend this
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Latest Reviews

★☆☆☆☆

“Endless hassle/ Abysmal communication/ No delivery/...”

Written on: 03/02/2016 by 425Holbrook (1 review written)

I ordered packing boxes, etc., from Packingboxes.co.uk on 30 Jan and paid £4.95 extra for guaranteed delivery by the 2 Feb. The company confirmed this back in their order confirmation email. I waited in all day and was only sent a standard email after their phone lines had closed for the day saying that the delivery would be on 4 Feb. I sent an email back immediately saying that the delivery was a matter of emergency as I needed to pack on 3 Feb, and for someone to contact me first thing. I… Read Full Review

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★☆☆☆☆

“Worst boxes ever, McDonald's ones are better and free,,,,”

Written on: 02/02/2016 by Annoyed2016 (1 review written)

Worst thing I did is ordering boxes from here. As I was about to move I thought instead of getting Maccy boxes I'd order proper ones. Big mistake, first they don't deliver my full order. Second, when I phone they say they'll send them out and don't. Then they ask me for a review on the items I have never received. Then I start using and most of them fall apart and the tape wouldn't stick anything,,, … Read Full Review

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★☆☆☆☆

“**** Avoid ****”

Written on: 01/02/2016 by wizzy76 (3 reviews written)

Order placed on a Thursday evening, paid for the Saturday delivery, that was over 10 days ago, order still hasn't arrived. Customer services are hard to get hold of (dont even bother emailing them), they come across helpful enough until you soon realise they are just fobbing you off at every turn. Called them up each day and told each day that the order would be with me the next day (obviously not), even been told it will arrive that day (which obviously it didn't). heaven knows if the order… Read Full Review

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★☆☆☆☆

“Disgraceful service”

Written on: 31/01/2016

Ordered two 110l boxes on 29th Dec 2015, still not here. Took money from my account. Rang 5 times get told same thing, it will be with you Friday it is out of stock. Waiting on manager to call me today.say they will refund me. It better be refunded, I'm not finished with them… Read Full Review

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★☆☆☆☆

“HORRIFIC SERVICE!!!”

Written on: 27/01/2016 by Kylie59 (1 review written)

ordered item on the 15th on standard next day delivery, called the customer service team on two seperate occasions when the item has failed to arrive, was guarenteed next day delivery both times... it is now the 28th and i still dont have my order!!! i have called and demanded a refund, i now have to do a 80mile round trip to my nearest supplier to purchase the item myself as i am due to move to spain on the 30th which packingboxes were made aware of when i first placed the order!! terrible… Read Full Review

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★☆☆☆☆

“Never use this company”

Written on: 23/01/2016 by JaronChase (1 review written)

I wish I had read these reviews before ordering from packing boxes. Exactly the same problems. I placed an order on the 2nd Jan with next day delivery and I still don't have my items 21 days later. Lots of emails and phones later and 2 'promises' of ' it will be with you tomorrow',I am now moving on Monday with no boxes to pack. Staff consistently mute you when on the phone and offer no explanations or apologies for the delays. Never ever use. I would give no stars if I could… Read Full Review

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★☆☆☆☆

“PayPal doesn't work correctly on their website. Tried...”

Written on: 23/01/2016 by Tuckerlp444 (1 review written)

PayPal doesn't work correctly on their website. Tried to order 1 set of boxes they say I ordered 3. Phoned up and cancelled the orders and they say it was done and I wouldn't be charged. The money for the three orders was taken from my account. Company customer advisors were the worst I've ever dealt with. DO NOT USE THIS COMPANY THEY WIL ONLY COST YOU TIME AND MONEY. Bad experience… Read Full Review

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★☆☆☆☆

“DO NOT USE NO STARS”

Written on: 17/11/2015 by easytogetright (1 review written)

Having read many of the comments on this review forum for Packing Boxes I have to agree with them. My experience of this Company is exactly the same. How is it in this age of website technology that this company cannot advise potential customers that products are out of stock. Almost all other website retailers are able to do this. When I raised this with them they had no sensible answer. They are however very quick to take your order and your money. It was only when I checked Tracking that… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 15/11/2015 by Fitchhy274 (1 review written)

Review of packingboxes.co.uk and Wanna Ltd barely operating could hardly be called a business; phones ringing out, unanswered emails blah blah, only partial deliveries of total order. DO NOT ORDER FROM THEM, STAY AWAY. Think that about sums it up and caveat emptor if you're Roman… Read Full Review

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★☆☆☆☆

“Lies, Damned Lies & Packing Boxes”

Written on: 12/11/2015 by 84Graves (1 review written)

Failed to provide boxes, ordered using 'guaranteed' next day delivery. Blamed TNT, but actually boxes out of stock. Asked for refund 4 times but 'Accounts' blamed each time. Promised return phone calls, but not did not happen. No response to e-mails. My major pet hate in life, are people that tell lies, this company is full of them. I wish that I had been aware of this site prior to ordering! DO NOT USE… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 07/11/2015

This is the worst company I have ever dealt with. Staff are rude, calls not returned and calls cut off with no apology or satisfactory explanation. If you do manage to get through on the phone and wish to make a complaint, the staff insist there is no one in charge. I have never dealt with a company with such bad customer service and would never use them again, however cheap they are. Quality of boxes is not good. If I could give no stars for the review, I would… Read Full Review

Lhughes76's Comment

Written on: 10/11/2015

I havent even got my delivery, nor have I been able to get through.
Also noticed there is a load of !Wanna" companies listed at the same address.
Additionally, there is a very similar looking website with the name "WannaPack"
They dont answer that number either.

Ive raised an investigation with my bank, as TNT didnt recognise any of the tracking numbers and the address / signature was for another address, and delivered in Jun 2015 apparently.

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★☆☆☆☆

“Stay away from them!!!!”

Written on: 30/10/2015 by glMunro209 (1 review written)

Stay away from them. Ordered boxes. Never delivered. Called them. They said package been lost by delivering company. They ofered me refund which i never got!!!… Read Full Review

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★☆☆☆☆

“Terrible company”

Written on: 23/10/2015 by Lloydhc1963 (1 review written)

The worst experience, how I wish I had never come across this company. We ordered the boxes last Wednesday, they promised next day delivery but we just missed the deadline so boxes were scheduled to arrive on Friday. It is now the following Wednesday and the boxes have not even been dispatched yet! I have made numerous phonecalls and sent emails, not once has anyone said sorry or tried to rectify the problem. I have taken the day off work to pack following a promise from them on Monday that… Read Full Review

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★☆☆☆☆

“Find another Company, this Company are NO GOOD.”

Written on: 15/10/2015 by emLove405 (1 review written)

I ordered and paid for Next Day Delivery. It arrived three days later minus a tape dispensing gun and marker pen. It took some time to get through on the phone only to have customer service Hang Up on me. They insisted they could not hear me. I tried the online chat and no one replied on that either. I finally got through to someone on the phone and was told to expect a refund for the tape gun. The overall service has been appalling and I do not recommend anyone to use them. More fool me… Read Full Review

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★☆☆☆☆

“Unable to supply - unable to get refund!”

Written on: 30/09/2015 by yfEgan302 (1 review written)

Ordered my item in August it's now 1 month later and no goods or refund. After several calls to them they told me the item could not be sourced any more and the order would be cancelled. Two weeks later the order is still open and I have not been refunded. After some more calls now waiting on a manager call back, although I don't expect that to happen either. Will now be taking it up with trading standards and MasterCard for a resolution… Read Full Review

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★☆☆☆☆

“Worst Customer Service”

Written on: 12/09/2015 by adriansoper (1 review written)

I purchased items urgently needed for a next day delivery from this company. They part delivered the order, the rest of the items firstly they told me were lost by TNT, then they were resending as they never were sent in the first place, then they tell Paypal and myself that they will deliver on a Saturday before noon and when contacting TNT they have not even sent it. They don't answer the phone. They don't answer emails (unless they are taking money). They don't return calls. They don't… Read Full Review

Adriansoper's Response to adriansoper's Review

Written on: 18/09/2015

Following an in-depth phone call with the managers within the business I am going to give them a second chance and use the service again after assurances that things have been changed and are to improve.

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★☆☆☆☆

“Try to get a refund for good never received ”

Written on: 10/09/2015 by Burkecw220 (1 review written)

I think these guys are going out of business. I can't get through on the phone and they owe me a refund from July and still haven't paid it. They have lied time and time again saying that I would get it within 24hrs but here i am mid September and still no money for product they never even sent me. They charged me, no problem but won't give my money back. They don't answer emails either. Buyer beware. BTW, the quality of the boxes is very poor. Do not use if you are moving more than down the… Read Full Review

Easytogetright's Comment

Written on: 17/11/2015

Small Claims Burkew220

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★☆☆☆☆

“UNRELIABLE DELIVERY”

Written on: 08/09/2015 by User1234567 (1 review written)

Paid for the Saturday delivery, and despite waiting in all day, no one arrived. Called TNT who said they had not taken delivery of the package (despite having received an email from packing boxes saying they had dispatched my order on the Friday). Called packing boxes customer services and spoke to a lady who was helpful and organised re-delivery of the boxes for before noon on the Tues (the day before we moved house). Only half the boxes arrived. I called customer services twice to ask for… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 04/09/2015 by petertilling (1 review written)

Ordered boxes and various other items from them and paid for a guaranteed next day service. The next day I received bubble wrap and tape, no boxes. I called to enquire and was told they would call me back. No call back but received half of the boxes the following day. I have spent approximately £18.50 today on phone calls to their premium rate number which is rarely answered, in an attempt to find out about the rest of my order. I was told there was no alternative number and no possibility… Read Full Review

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★☆☆☆☆

“order not received and emails not answered”

Written on: 25/08/2015

I ordered some packing material for a forthcoming house move. The website promised next day delivery but I am still waiting for any of the order 5 days later. I received an automated email to say that my order was dispatched by Yodel. However, Yodel's tracking service shows that they are yet to take delivery of a parcel. I have emailed the company 3 times but have yet to receive a reply. I have now starting going through Paypal's resolution service… Read Full Review

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