Packing Boxes Reviews - www.packingboxes.co.uk

★★★★☆
3.9 / 5
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Latest Reviews

★☆☆☆☆

“Utterly useless company”

Written on: 01/10/2014 by bisonblu (1 review written)

We ordered online two weeks ago - paying for Saturday delivery. The Monday following the order, we get email confirmations with shipping numbers and "track your delivery" buttons and everything. Great! So, the Saturday of delivery arrives, but not the boxes - we spend all day waiting around the house. I message the company through their website and email them on the Saturday night to please contact me on Monday to tell me what happened - no phone call. So I end up having to phone them on a… Read Full Review

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★☆☆☆☆

“No delivery on selected date”

Written on: 10/09/2014 by DiegoSalazar (1 review written)

Ordered moving house package for selected delivery date and waited in all day and no items have arrived. Will be ringing for order cancellation and refund. Complete waste of time and money. Should have check these reviews beforehand… Read Full Review

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★★☆☆☆

“Terrible Quality Assurance”

Written on: 06/09/2014 by Robertsbz132 (1 review written)

Delivery arrived within 24 hours of purchase, but at the cost of the products being shipped to me. To call the packing tape "buff" is a massive overstatement. It's the same as you could get at a pound shop, and looking at the number of boxes I have, I doubt the amount of tape included will be sufficient. The permanent marker was nowhere to be found, and the bubble wrap is essentially ruined thanks to the idiotic method of sealing the package—it was adhered to the plastic wrapped around the… Read Full Review

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★☆☆☆☆

“Items missing, rude customer service”

Written on: 01/09/2014 by Iliana317 (1 review written)

Delivery did arrive next day, although very late in the evening after having waited in all day (but I blame the dreadful Yodel for that). Tape, and marker pen not in package. Have emailed them (no reply), phoned (no reply), and phoned again. The girl on the other end of the phone was not interested at all and would not sort out my problem, just saying they would be in touch at some point (I'm not even sure if I believe that). Am considering taking matter up with credit card company… Read Full Review

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★☆☆☆☆

“A two week saga. Incompetent from beginning to end.”

Written on: 01/09/2014

Ordered over £60 worth of boxes for next day delivery, as like most people I imagine, we were imminently moving. I was in the whole next day and nothing was delivered, but was surprised to see that the order was marked as 'delivered' on their website. I called them immediately and an extremely unhelpful woman in their call centre (I'm sure she sounds like the one that everyone's had problems with) basically inferred I was clearly lying as they had been signed for (not my signature) under my… Read Full Review

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★☆☆☆☆

“Hit or miss!”

Written on: 29/08/2014 by TerrellThurston237 (1 review written)

I've ordered twice from this company. The first time they delivered what I wanted on the day I wanted. No problems. So the next week I ordered exactly the same thing again and paid for the guaranteed next day delivery. It didn't come. Or the next day. So I had to call them to which the very bored sounding and unhelpful woman said "they haven't been sent out yet". No reason, no apology! Here I am moving house in a weeks time and relying on these boxes! So she said "they'll be with you tomorrow"… Read Full Review

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★☆☆☆☆

“Late Delivery, Unhelpful Staff - Avoid at all Costs.”

Written on: 29/08/2014 by Donaldsonrz476 (1 review written)

As others have said, I with I had read the reviews before ordering! Ordered £50 worth of goods, qualified for next day delivery and only 1 item arrived in time. I had to call to chase the rest - and had I not I still wouldn't have had it. The lady offered no apology, no help, just matter-of-fact told me they'd forgotten it and to expect the rest the next day (too late) she said I should have paid extra if I wanted it guaranteed(!).... which would have been pointless since they forgot half the… Read Full Review

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★★★★☆

“the people previous to me must just have been unlucky”

Written on: 07/08/2014 by ydLindsey216 (1 review written)

Reading all the previous reviews it did make me hesitate about placing an order. So to give them a fair chance I rang them for an explanation and it had something to do with a changeover of machinery which I thought was fair enough and that it was not intentionally bad. My order came the very next day to my office and everything was excellent. Then I noticed the tape and marker was missing and hey presto it arrived the following day. So sometimes £&?!happens but they are at least rectifying… Read Full Review

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★☆☆☆☆

“I ordered boxes on a Wednesday and paid next day...”

Written on: 13/07/2014 by KinleyChristie (1 review written)

I ordered boxes on a Wednesday and paid next day delivery. They hadn't arrived by Friday late afternoon and after a phone call and excuses about some boxes out of stock they promised Saturday delivery. By Saturday afternoon we had to buy boxes from a packing company as we had to start packing to move. I e mailed them on Sunday asking them to cancel the order and refund me . No reply and its now the following Friday and still no boxes or refund. I've escalated this to a PayPal claim and they are… Read Full Review

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★☆☆☆☆

“Unhelpful staff and terrible delivery service”

Written on: 11/07/2014 by Beckcc451 (1 review written)

Shocking service! We paid extra for a Saturday delivery, waited around all day, and it did not arrive. Offices are closed over the weekends, so hoping it was just delayed I spent Monday at home waiting for it. When it did not arrive, I called and was told it had been “lost in transit” and they would issue another for delivery on Tuesday. The new tracking number did not work, and when I called later on Tuesday, they said it had been “sent to the wrong depot”. Very frustrated, I asked… Read Full Review

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★☆☆☆☆

“Complete waste of my time!”

Written on: 29/06/2014 by zbFerguson86 (1 review written)

Wished I had seen the awful reviews before I ordered! Taking advantage of the next day delivery for orders over £30 i made my order this Wednesday for my boxes to arrive on the Friday (today). Today I tried to track order with Yodel by phone and informed no details known to them. I phoned packing boxes who were not able to track either. Rang again later as still not able to track online told I would be rang back, did not happen. Suddenly at 5pm Yodel online informed me order delivered. Rang… Read Full Review

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★☆☆☆☆

“Useless company - do not use”

Written on: 28/06/2014 by Nick0000 (1 review written)

Items ordered and not delivered. I now have to work out some rescheduling with their useless courier Yodel who lied about having tried to deliver and leaving a card, neither of which are true. Use someone else, these guys are a waste of time… Read Full Review

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★☆☆☆☆

“6 Days later boxes still not here”

Written on: 21/06/2014 by 394Alexander (1 review written)

I ordered boxes on an Sunday and was assured I would receive next day delivery (due to arrive Tuesday). Its now Saturday and after multiple calls and emails my boxes are still not here, completely disrupting our move, having ordered several custom items (TV boxes etc.) We spent 104.00 with this company...but I will be demanding a complete refund. Even still, a refund is little compensation for such a terrible experience. Needless to say i will never use again and really do not recommend… Read Full Review

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★☆☆☆☆

“Useless company, couldnt deliver order and didnt...”

Written on: 12/06/2014 by homer_213 (1 review written)

AVOID AT ALL COSTS. Placed an order for some custom boxes. They said they would arrive within 5 days. Over a month later i had no contact, and when i did i got some rubbish story about the manufacturer being on holiday and another story about them having issues making them. The customer service is terrible and they hardly ever reply and if they do its completely useless. Now issuing a refund apparently as there not sure how long it would take to fulfill my order. This took over a month to… Read Full Review

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★★☆☆☆

“bird poo and no tape”

Written on: 01/06/2014 by fromitaly (1 review written)

I have ordered the small pack, 2 plastic boxes and 2 crates. The pack didn't have the tape and the plastic items were dirty with bird faeces all over them. Two email complaints later and still waiting to hear back. Delivery was done to my work address so it couldn't have gone wrong. Not sure if I could really advise anyone to use them, reading the reviews it seems they have gone down the drain in the last month or so… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS”

Written on: 29/05/2014 by yeGorman1972 (1 review written)

AVOID AT ALL COSTS! This is not a real company its some sort of internet joke of some kind, you order they take your money and never make or deliver your products, no manager at the company not even anyone who can help or knows what is going on its just lie after lie having to get credit card company involved to get refund AVOID AT ALL COSTS!… Read Full Review

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★☆☆☆☆

“Do NOT purchase from here”

Written on: 28/05/2014

I ordered boxes on a Friday and paid extra for next day Saturday delivery, as I needed to move house on Sunday. Packing Boxes confirmed the boxes would be delivered Saturday, between 7am and noon. I waited at home until noon with no delivery of the boxes. When I called the delivery company, they had no record of my order and told me that the tracking number provided was not one that they used. I googled the tracking number and found it belonged to a different delivery company and that my… Read Full Review

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★☆☆☆☆

“Absolute Rubbish”

Written on: 25/05/2014

Ordered boxes on Monday next day delivery. Didn't arrive Tuesday so I chased Wednesday. Was told order hadn't been processed. No idea why. No apology. Was advised they would be delivered Thursday. I explained that I'd be at work and it was agreed they would be left under the porch. On Thursday got a text saying couldn't deliver and would try again Friday. Rang again and was again promised that on Friday they would be left under porch. Arrived home Friday to note saying hadn't delivered as… Read Full Review

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★☆☆☆☆

“Incomplete order and ignoring my emails!”

Written on: 24/05/2014 by JosephWilliamson1957 (1 review written)

They have not responded to any of my emails or messages that my order was incomplete except for the first one which said I should double check in case it's actually all there. I've confirmed via their online messaging system and in 6 emails that the items are indeed missing but they are not responding. In addition the boxes are appallingly inadequate for removal as they are extremely flimsy so cannot be stacked. Terrible product, terrible customer service. Feel like I've been robbed… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 22/05/2014 by AndreasBolton (1 review written)

I ordered via the website a small number of made to measure boxes of differing sizes via their 48 hour bespoke service. (Which the website allowed me to order and took my payment.) The boxes weren't delivered on time, so I telephoned to be told that the box cutting machine had broken, but that the boxes were being made now and would be with me soon. 12 days on they still hadn't arrived, so I telephoned again to be told, if I wanted the boxes I had ordered I would have to pay an additional… Read Full Review

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