Packing Boxes Reviews - www.packingboxes.co.uk

★★★☆☆
3.1 / 5
395
56% of users recommend this
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Latest Reviews

★★★★★

“Fantastic Goods and Service”

Written on: 13/09/2017 by Dobbstar (1 review written)

Please please please pay no heed to negative reviews!! I placed order 03.00 yesterday morning and received boxes 11.20 this morning...FANTASTIC! the quality of boxes is very good too. I will most definitely use packing boxes.co.uk again and will certainly recommend this company. If I could leave 10 stars I would. I am very pleased and we'll satisfied...Thank you… Read Full Review

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★☆☆☆☆

“A terrible money-grabbing company ”

Written on: 05/09/2017 by McDanielpx209 (1 review written)

I placed an order on the 25th July and paid extra for guaranteed next day delivery as we needed to get our house packed up. No delivery came and a check on the supplied TNT tracking number revealed that the order had not been communicated to TNT and the package was therefor not picked up. I cancelled the order and bought some boxes locally (better price too from Big Yellow) only to have the company try to deliver the boxes the next day (delivery was not accepted and the driver was informed that… Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 30/08/2017 by Sandra1959 (1 review written)

As I had problems initially ordering on line I phoned direct to place order. Order did arrive on time but noticed a little later that I had been charged twice. After numerous times trying to get through (phones just ring for ever) a refund was given. After 2 weeks I checked again but still over payment not refunded back to account. I phoned again but passed on to some very rude people. They advised me that it had been refunded. Waited few more days but no refund issued. Phoned today..After… Read Full Review

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★☆☆☆☆

“Don't fall for there next day delivery because this...”

Written on: 18/08/2017 by Jayvon488 (1 review written)

Don't fall for there next day delivery because this DOES NOT happen. I ordered 2 48 litre trunks which arrived four days later & a 52 litre croc box which hasn't arrived . When I call the customer hotline no one answers. It's been 2 days I've been trying to call (all day) I would definitely never recommend and never buy off this company again. I have emailed the company and have not got a response either. So I have been charged for a 52 litre croc box and have not received the item I've paid… Read Full Review

Aolive's Comment

Written on: 22/08/2017

I ordered GBP 50 boxes on a Wednesday night for a move that was taking place over the week-end. Not only I never received them, the customer service never answered my calls for help, either via their chatline or over the phone. If you're lucky to have somebody answering your call they will either hang up or put you again on the waiting list.

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★☆☆☆☆

“AVOID THIS COMPANY!”

Written on: 11/08/2017 by Coynezq173 (1 review written)

My experience is very similar to that of other reviews of this company: the boxes arrived late and when I telephoned for information (several times) I was kept on hold for ages. When I did eventually get through to someone in customer services I was just put on hold again, until I telephoned the sales number and got through to someone who was rude and unhelpful. When the boxes and other materials did arrive they were completely flimsy. They are barely use-able unless the materials you are… Read Full Review

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★☆☆☆☆

“HORRENDOUS EXPERIENCE.....”

Written on: 11/08/2017 by Lyndyloo21 (1 review written)

Having ordered boxes, they came the next day, although they were thrown in the garden in the rain. The boxes with holes for lifting had no holes!! I was advised there was a fault with the machine and offered a 20% discount which I agreed to. When looking at my on-line banking app, I noticed they had taken payment for the boxes 3 TIMES out of my account. Now, this is where the trouble started - trying to get MY MONEY back was like trying to get blood out of a stone. I had to prove to them, by… Read Full Review

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★☆☆☆☆

“Run, you fool”

Written on: 04/08/2017 by KateMcCallum (1 review written)

Ordered boxes with one-day delivery. A week later, still waiting for my boxes, while I move Tomorow. Spent more than a full hour, waiting on the phone, and still get no answers. Now, I am looking in emergency for boxes, with only a night to pack all my stuff. So, run, you fools. DO NOT ORDER ON THEIR WEBSITE AT ALL. So far, I did not yet receive the boxes I ordered and paid… Read Full Review

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★☆☆☆☆

“DO NOT USE! WORST SERVICE EVER”

Written on: 04/08/2017 by Andrew339 (1 review written)

ABSOLUTELY DISGRACEFUL COMPANY! WORST SERVICE EVER!!! Order packing material for a house move, paid extra for saturday delivery. Didn't turn up on saturday. Turns out courier company was not able to pick up goods. Called up to complain about delay in delivery - 30mins on hold no answer. E-mail sent on the saturday - No answer! Another e-mail sent no answer! 3rd E-mail no answer. Called again - on hold for 30 mins+ no answer Goods turned up 4 days later - only 1/3 of the goods turn up… Read Full Review

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★☆☆☆☆

“AVOID ORDERING AT ALL COSTS!!!”

Written on: 26/07/2017 by Ainsleyl119 (1 review written)

Ordered for next working day 2 days ago, shipping number emailed same day yet TNT have not been able to collect from the seller. I have tried calling several times with 3 50min waiting times before hanging up. I have emailed several times yet had no response. I have now had to raise a paypal case and the seller isn't replying to PayPal! all seems a bit like they have gone bust!… Read Full Review

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★☆☆☆☆

“packingboxes.co.uk awful idiots on the board be aware...”

Written on: 05/07/2017 by Gregory189 (1 review written)

the worse customer service in the all world. only idiots and scums can provide this king of service for people. they do not care about anything. I paid for 48hours delivery and waiting for my time already a week, they will must to give me a full refund otherwise I'll put these bitches on a court. i had item collection booked and because of them everything is messed up and delayed. be aware of this company all they care is their money for the bloody box!!… Read Full Review

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★☆☆☆☆

“Awful company. ”

Written on: 04/07/2017 by BenFrazier244 (1 review written)

Terrible company and unhelpful customer service. I order my boxes on a Thursday being told quite clearly that they would be delivered on Friday. It is now Tuesday and I am still waiting! No one is able to tell me when they might be delivered and to boot they will not provide a refund. At this rate the boxes will arrive after we have moved!… Read Full Review

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★☆☆☆☆

“Poor service all round, rude customer service”

Written on: 04/07/2017 by McKinley272 (1 review written)

Order was late, left out in rain (not in shed as requested) missing items, emailed numerous times with no response, phoned to get a rude customer services girl who coolant care less. AVOID !!!!!!!!!!!!!!!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Appaling service”

Written on: 22/06/2017 by Kasparov (1 review written)

I placed an order which was due for next day delivery - the only reason I used this company. It did not arrive. When I tracked it - the status was 'processing'. After trying to reach anyone in the company and waiting 10,15 minutes on the phone I eventually got through to someone who said the order had basically not been placed. No explanation, no apology. I am now left high and dry as the van comes tonight. I would urge you not to use this company - unless of course you have no moving deadline… Read Full Review

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★☆☆☆☆

“Order at your own risk”

Written on: 16/06/2017 by Mitchellbt340 (1 review written)

Ordered a moving pack and a Plasma LCD TV Box. The TV box was never delivered, emailed them a few times with no reply whatsoever, online chat never worked, called a few times with +15m waiting times, got connected once, was told they were going to check stock to ship the missing box. Never call me back, tried to call again and never managed to get anyone to pick up the phone. Now considering my money lost and hoping to warn others to not fall for the same. Website reviews are very dubious and I… Read Full Review

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★☆☆☆☆

“very poor service - avoid”

Written on: 14/06/2017 by cbrylla (1 review written)

I ordered 10 large moving boxes from packingboxes. First of all, the delivery was 4 weeks late. I called almost every day, trying to inquire, but the staff either did not pick up the phone, or if they did, they were very unfriendly and seemingly annoyed that I would call that often. Obviously, they kept promising to deliver, but it did not happen for literally 4 weeks. Furthermore, half of my delivery was cancelled, without notifying me. I had to wait for another 4 weeks for my refund, making… Read Full Review

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★☆☆☆☆

“v poor service”

Written on: 09/06/2017 by ousevalley (1 review written)

Ordered goods online and paid additional for 24 hr delivery as I needed items urgently. order accepted and payment taken from my card. I then received e-mail saying my goods were out of stock and would be shipped as soon as available. I emailed asking for order to be cancelled and for refund. No reply received so tried calling the. Put on hold for over 15 mins to customer services. So redialled to Sales- and put on hold again!… Read Full Review

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★★★★★

“great product, quick service”

Written on: 09/06/2017 by McCall378 (1 review written)

Perspex Cut To Size Ordered a single perspex sheet, cut to size. excellent service and product,saved me a lot of time. Arrived very quickly, holes already drilled,so very simple to install. Would recommend this product/company… Read Full Review

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★☆☆☆☆

“appaling customer service. do not use. ”

Written on: 29/04/2017 by McFarland7 (1 review written)

Ordered some boxes from this company, totalling around 90 pounds. Not all boxes arrived. Some that did arrive were in really bad shape. I called customer service, they said they would refund me for the ones that did not arrive or were in bad condition. But they didn't. Just a small part of it. I contacted them numerous times and they didn't even have the common decency to reply. I also paid for the delivery before 12pm. They arrived after that, and no refund as well. No apology at all during… Read Full Review

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★☆☆☆☆

“Dishonest chancers”

Written on: 25/04/2017 by JohnEntwistle (1 review written)

Packing Boxes are quite simply not to be trusted. They look a bargain but you will not receive anything. If you try to phone them you will be placed on hold on a premium number (cost me £20 on a single day) and if you do get through they will promise to phone you back and won't. They will make up excuses about broken machines and anything else they can think. But you absolutely will not get what pay for. Everyone who works there should be ashamed of themselves. Quite simply the worst company i… Read Full Review

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★☆☆☆☆

“Do not use!!!!”

Written on: 22/04/2017 by Dempsey36 (1 review written)

Ordered over £60 worth of plastic boxes on Saturday and order confirmed via email saying delivery would be on or before the next Thursday (as it was bank holiday) Email came on bank holiday Monday saying order dispatched and gave their courier's tracking details. Waited in all day Wed and Thurs with no delivery. Emails to chase ping back with automated response and ticket number but no reply and spent nearly an hour in total on hold trying to talk to someone by phone. Contacted courier who… Read Full Review

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