Packing Boxes Reviews - www.packingboxes.co.uk

★★★☆☆
3.2 / 5
377
59% of users recommend this
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Latest Reviews

★☆☆☆☆

“Dishonest chancers”

Written on: 25/04/2017 by JohnEntwistle (1 review written)

Packing Boxes are quite simply not to be trusted. They look a bargain but you will not receive anything. If you try to phone them you will be placed on hold on a premium number (cost me £20 on a single day) and if you do get through they will promise to phone you back and won't. They will make up excuses about broken machines and anything else they can think. But you absolutely will not get what pay for. Everyone who works there should be ashamed of themselves. Quite simply the worst company i… Read Full Review

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★☆☆☆☆

“Do not use!!!!”

Written on: 22/04/2017 by Dempsey36 (1 review written)

Ordered over £60 worth of plastic boxes on Saturday and order confirmed via email saying delivery would be on or before the next Thursday (as it was bank holiday) Email came on bank holiday Monday saying order dispatched and gave their courier's tracking details. Waited in all day Wed and Thurs with no delivery. Emails to chase ping back with automated response and ticket number but no reply and spent nearly an hour in total on hold trying to talk to someone by phone. Contacted courier who… Read Full Review

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★☆☆☆☆

“Do not buy from these”

Written on: 15/04/2017 by Luciano99 (1 review written)

Ordered boxes with bottle dividers got cheap medium boxes only. No dividers. Boxes are flimsy, certainly not strong enough to hold bottles. Emailed twice with only automated responses off computer. Boxes did arrive quickly but i still cant pack the items i wanted too due to not receiving. Ordered standard medium boxes which i did receive. Packed some clothes in a box and box flexes just with clothes in. Very cheap. B&Q'S boxes feel better and only a bit more in price. Dont waste your… Read Full Review

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★☆☆☆☆

“Shockingly bad company”

Written on: 13/04/2017 by TimRArmstrong (1 review written)

No boxes, nobody answering phone lines, chat lines or Twitter, completely useless tracking site. Still awaiting boxes a day late with no expectation whatsoever of receiving… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 12/04/2017

I placed an order on 7/4/17 for packing boxes,bubble wrap,corrugated cardboard and tape total £172. Had 75 % of order delivered on 10/4/17 by TNT and immediately tried contacting packing box.co.uk direct By there 0845 number and have spent the last three days trying to contact them.instead I have spent the last 2.5 Days trying to resolve the matter but just listening to music on their premium rate number. I have also Repeatedly emailed them and no response. So all in all just interested in… Read Full Review

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★☆☆☆☆

“Do NOT use”

Written on: 01/04/2017

I am still awaiting a guaranteed delivery after 2 days. There has been no communication and I have spent the whole morning on the phone listening to a voice message about how important my call is . Emails are returned automatically with a 'ticket' number but nothing ensues beyond that. I need the boxes by tomorrow . There is no way to contact them although if you ring the sales line they pick up immediately - but redirect you to the phone lines which are not picked up. So no boxes and zero… Read Full Review

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★☆☆☆☆

“WORSE COMPANY EVER ”

Written on: 30/03/2017 by OrdinaryGirl21 (1 review written)

1) delivered to wrong address - had to lug 52kg of boxes to my house from another street 2) wardrobe boxes incomplete 3) I can view other customer orders including home address, email and mobile number with redacted credit card details - I guess other an view mine which is more than worrying 4) they do not take emailed complaints seriously 5) when calling (at a cost of 55p per minute) you will experience waiting times in excess of ten minutes If a zero star was available I would have… Read Full Review

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★☆☆☆☆

“HAVE NOT DELIVERED GOODS.”

Written on: 22/03/2017 by Yaelz8 (1 review written)

Ordered my custom made box and some bubble wrap 3rd February 2017 on a 5 day turnaround. STILL WAITING FOR DELIVERY When you phone, customer services won't pick up. I have email asking for a refund, no reply. I AM STARTING TO THINK I MAY HAVE BEEN RIPPED OFF BY THIS COMPANY. This is no way to run a business… Read Full Review

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★☆☆☆☆

“Failure to deliver, respond and refund - don't buy...”

Written on: 20/03/2017 by vanitab (1 review written)

I ordered some packing boxes and furniture covers from this company paying extra for guaranteed delivery. On the date of delivery, I tried to track the order but no up to date information was available. I contacted this company to track the order only to be told that they couldn't deliver that day and I would have to wait for a few days. I had no option but to cancel and go elsewhere. I was told that they would process a refund within 5 to 7 days. This never happened and despite me calling… Read Full Review

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★☆☆☆☆

“the worst ever”

Written on: 16/03/2017 by AnabelleMcCurdy26 (1 review written)

haven't received all the items, despite numerous calls to so called "customer service", which I couldnt access, despite numerous e-mails to which most were not replied, and a letter to managing director still no joy, this is for an item of £5 but its now the irritant factor of just being ignored. They are worse than Scottish Power and that takes some doing !!!… Read Full Review

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★☆☆☆☆

“Just terrible”

Written on: 11/02/2017 by Quinn245 (1 review written)

Ordered a couple of large custom size boxes with 5 day delivery term, but two weeks and 3 emails with 1 phone call later I'm still waiting. No one has ever responded to my emails and when I called after 15 mins on hold I was told there was a machinery fault and nobody knows when the order will be dispached - should be next week, but who knows. I understand sellers can experience manufacturing problems, but it would've been nice to get some sort of heads up about the delay. When I asked why… Read Full Review

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★☆☆☆☆

“Disgraceful service. Order never arrived.”

Written on: 11/02/2017 by Hezekiah225 (1 review written)

Quite simply, this company totally screwed me over and ended up costing me over £100 in shipping fees due to their poor customer service and lack of communication - let me explain. I ordered a half pallet box on a Thursday morning (guaranteed next day delivery), with the assumption that it would arrive on the Friday and allow me the weekend to pack my things for shipping early the week after. I subsequently paid for a shipping company to come and pick up my pallet on the next Tuesday. On… Read Full Review

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★☆☆☆☆

“No support, does not answer the phone”

Written on: 01/02/2017 by jgRooney103 (1 review written)

I know things go wrong but this company does not answer the phone and their email support non existent. The phone message say's "Your call is very important to us" .... clearly not important enough to answer the phone… Read Full Review

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★☆☆☆☆

“just simple boxes”

Written on: 28/01/2017 by Moralesnu315 (1 review written)

you can get for free in every supermarket. the moving boxes are not strong, just simple boxes and thankfully we only packed them half full - 2 of them broke during the move. have moved several times and this was the worst boxes we ever had. Never again… Read Full Review

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★☆☆☆☆

“Dont Use this Appalling Company - Goods Never Arrived”

Written on: 24/01/2017 by Noreen12 (1 review written)

Order placed on 4 January and after numerous emails sent on 16 Jan (a week before anyone replied) no apology - merely "Do you want a refund?" Was told that 1st order lost in post "somewhere". 2nd order promised for next day 17th Jan - didn't arrive. Another round of lengthy waits on the phone, finally told they have not had them in stock. Not a hint of an apology from the surly and unhelpful customer service agents and oh - it will take at least 7 days to refund my money. Why? If you can… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY ”

Written on: 21/01/2017 by Ozzy100 (1 review written)

Please do not use this company to purchase your packing boxes as their boxes are not quality inspected before leaving the factory or wherever they come from. I ordered different size boxes to find that the majority were not glued on edges so when trying to put them together there were large gaps in sides and there were also gashes in the material. Complained on various occasions to a guy who initially promised to get replacement boxes sent out to me the very next day. Well, they never arrived… Read Full Review

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★★★★★

“good value Perspex for cut to size perspex”

Written on: 18/01/2017 by Howellyw187 (1 review written)

Red Gloss Perspex 431 good value Perspex for cut to size perspex fast and prompt delivery… Read Full Review

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★☆☆☆☆

“criminals ”

Written on: 16/01/2017 by Murphyta475 (1 review written)

please dont buy this company are criminals I have paid for an Item that never arrive cuatomer services said that she is the manager and is nothing they. can do… Read Full Review

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★☆☆☆☆

“Criminals”

Written on: 16/01/2017 by Nickynoccynoo (1 review written)

I was sent a shipping number. Goods never arrived. Spoke to TNT who said they were out for dispatch the following day. Stayed in all day. Turned out they had never received the goods from Packing Boxes. Impossible to speak to the company. They only pick up sales calls and transfer you... then you are put on hold. I waited over an hour and no-one picked up.Tried to speak to the supervisor but she is always busy. Oh and they don't respond to emails either. Eventually found out that the goods… Read Full Review

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★☆☆☆☆

“Avoid!!”

Written on: 10/01/2017 by Serenityu445 (1 review written)

Do not use!! Avoid avoid avoid!!!! They take your money when you place order and fail to deliver the boxes! Their premium customer service phone number is never answered (which I believe they receive commission for) and they don't respond to your emails, no matter how many you send! Once they take your money, you cannot reach anyone! I will report this company to watchdog. … Read Full Review

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