Packing Boxes Reviews - www.packingboxes.co.uk

★★★☆☆
3.4 / 5
329
63% of users recommend this
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Latest Reviews

★★☆☆☆

“Packing Boxes - an instance of selling by...”

Written on: 18/05/2016 by Curranve1979 (1 review written)

Pricing very competitive 10/10 Contacting Customer services 0/10. I trawled the web looking for a company that could supply boxes with hand-holds. Packing Boxes came up. I ordered 15 packing boxes with hand-holds. Delivery on time, 10/10. Although the chance to check delivery was non-existent as courier left parcel outside front door and fled. (Did he know something). I received 15 packing boxes without hand-holds. A nightmare, I phoned, and phoned, and phoned, in all about 5 times, twice it… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 16/05/2016 by Oliver156 (1 review written)

Would never use this company again. Very poor service - just as the other reviews suggest!… Read Full Review

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★☆☆☆☆

“Customer service terrible”

Written on: 27/04/2016 by thecornishchris (1 review written)

After paying for a morning delivery the items didn't turn up until 4.30pm, luckily I was in, the company have not replied to any of my emails. When I phoned them they were very unhelpful, they said they would refund and put the phone down, needless to say they have not refunded and I'm still chasing them. Most of the products are fine except for the small boxes which are paper thin!… Read Full Review

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★★★★★

“1st Class”

Written on: 30/03/2016 by lesjames57 (1 review written)

2mm Clear Acrylic Sheet 1500 x 500 Product arrived well packaged and I was informed all the way where I was with my order and delivery. Excellent service… Read Full Review

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★☆☆☆☆

“Stay away from these comapny!”

Written on: 24/03/2016 by mhGlover189 (1 review written)

They claimed delivery company left item on porch. Zero proof of this has my security camera showed this was a lie. Their reviews on their site are bogus no doubt as they are all positive. The reviews here are reflective of the truth!… Read Full Review

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★☆☆☆☆

“I'VE REPORTED THIS COMPANY TO TRADING STANDARDS”

Written on: 18/03/2016 by fitzdtim (2 reviews written)

Standard next day delivery ISN'T ... my order didn't arrive after 48 hours so called their higher rate 0845 number. Twice it rang for ages without answer. Third time "lucky" and told they'd contact the supplier (!?) and call me back. They didn't. When I finally got through again, they said the order would DEFINITELY be with me within 48 hours. It wasn't and by now it was the weekend and they were closed! First thing Monday morning (a week after placing my order) I called again and was told the… Read Full Review

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★☆☆☆☆

“The worst customer services ever received”

Written on: 27/02/2016 by Jaylynna5 (1 review written)

Ordered and chose next day delivery before 12, the boxes didn't arrive so called them (didn't receive any contact from them). They said the boxes were out of stock and would be delivered at the end of the week. Fast forward 3 months and they're still not delivered, when calling they just tell blatant lies... "Your order will be with you tomorrow" "a manager will call you back". No replies to any emails whatsoever, have asked for a refund and finally received… Read Full Review

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★☆☆☆☆

“Avoid avoid avoid ”

Written on: 24/02/2016

Reading all these poor reviews I seem to have had a similar experience. Waited in 3 days for a 'next day delivery' and had emails confirming this. Called several times and got no answer and then was told the boxes I ordered were indeed out of stock! I requested a refund and chased this on more than one occasion... I was repeatedly told 'refund will be this week' and emailed them several times. I made an official dispute via PayPal ( lucky I paid this way) and finally got a full refund but I… Read Full Review

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★☆☆☆☆

“Avoid this company!”

Written on: 22/02/2016 by Johnstongd195 (1 review written)

Absolutely terrible company. Deliver weeks late when already moved houses and don't respond to any requests for refunds. Don't pick up their phone or answer their emails so I would avoid them at all costs. Worst service I have probably ever encountered… Read Full Review

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★☆☆☆☆

“Absolutely awful”

Written on: 18/02/2016 by QuaggyCrew (1 review written)

These boxes are flimsy, expensive, poorly made and absolutely substandard. We managed to use one by half-filling it with soft toys - any more and they just give way when you pick them up (both in the walls and the base). We have tried to return this product for a partial refund - but to no avail. The customer service has been appalling, and dismissive, and the premium number has already cost nearly £10 in trying to gain any response. They have repeatedly said they will call / email me back… Read Full Review

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★☆☆☆☆

“Endless hassle/ Abysmal communication/ No delivery/...”

Written on: 03/02/2016 by 425Holbrook (1 review written)

I ordered packing boxes, etc., from Packingboxes.co.uk on 30 Jan and paid £4.95 extra for guaranteed delivery by the 2 Feb. The company confirmed this back in their order confirmation email. I waited in all day and was only sent a standard email after their phone lines had closed for the day saying that the delivery would be on 4 Feb. I sent an email back immediately saying that the delivery was a matter of emergency as I needed to pack on 3 Feb, and for someone to contact me first thing. I… Read Full Review

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★☆☆☆☆

“Worst boxes ever, McDonald's ones are better and free,,,,”

Written on: 02/02/2016 by Annoyed2016 (1 review written)

Worst thing I did is ordering boxes from here. As I was about to move I thought instead of getting Maccy boxes I'd order proper ones. Big mistake, first they don't deliver my full order. Second, when I phone they say they'll send them out and don't. Then they ask me for a review on the items I have never received. Then I start using and most of them fall apart and the tape wouldn't stick anything,,, … Read Full Review

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★☆☆☆☆

“**** Avoid ****”

Written on: 01/02/2016 by wizzy76 (3 reviews written)

Order placed on a Thursday evening, paid for the Saturday delivery, that was over 10 days ago, order still hasn't arrived. Customer services are hard to get hold of (dont even bother emailing them), they come across helpful enough until you soon realise they are just fobbing you off at every turn. Called them up each day and told each day that the order would be with me the next day (obviously not), even been told it will arrive that day (which obviously it didn't). heaven knows if the order… Read Full Review

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★☆☆☆☆

“Disgraceful service”

Written on: 31/01/2016

Ordered two 110l boxes on 29th Dec 2015, still not here. Took money from my account. Rang 5 times get told same thing, it will be with you Friday it is out of stock. Waiting on manager to call me today.say they will refund me. It better be refunded, I'm not finished with them… Read Full Review

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★☆☆☆☆

“HORRIFIC SERVICE!!!”

Written on: 27/01/2016 by Kylie59 (1 review written)

ordered item on the 15th on standard next day delivery, called the customer service team on two seperate occasions when the item has failed to arrive, was guarenteed next day delivery both times... it is now the 28th and i still dont have my order!!! i have called and demanded a refund, i now have to do a 80mile round trip to my nearest supplier to purchase the item myself as i am due to move to spain on the 30th which packingboxes were made aware of when i first placed the order!! terrible… Read Full Review

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★☆☆☆☆

“Never use this company”

Written on: 23/01/2016 by JaronChase (1 review written)

I wish I had read these reviews before ordering from packing boxes. Exactly the same problems. I placed an order on the 2nd Jan with next day delivery and I still don't have my items 21 days later. Lots of emails and phones later and 2 'promises' of ' it will be with you tomorrow',I am now moving on Monday with no boxes to pack. Staff consistently mute you when on the phone and offer no explanations or apologies for the delays. Never ever use. I would give no stars if I could… Read Full Review

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★☆☆☆☆

“PayPal doesn't work correctly on their website. Tried...”

Written on: 23/01/2016 by Tuckerlp444 (1 review written)

PayPal doesn't work correctly on their website. Tried to order 1 set of boxes they say I ordered 3. Phoned up and cancelled the orders and they say it was done and I wouldn't be charged. The money for the three orders was taken from my account. Company customer advisors were the worst I've ever dealt with. DO NOT USE THIS COMPANY THEY WIL ONLY COST YOU TIME AND MONEY. Bad experience… Read Full Review

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★☆☆☆☆

“DO NOT USE NO STARS”

Written on: 17/11/2015 by easytogetright (1 review written)

Having read many of the comments on this review forum for Packing Boxes I have to agree with them. My experience of this Company is exactly the same. How is it in this age of website technology that this company cannot advise potential customers that products are out of stock. Almost all other website retailers are able to do this. When I raised this with them they had no sensible answer. They are however very quick to take your order and your money. It was only when I checked Tracking that… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 15/11/2015 by Fitchhy274 (1 review written)

Review of packingboxes.co.uk and Wanna Ltd barely operating could hardly be called a business; phones ringing out, unanswered emails blah blah, only partial deliveries of total order. DO NOT ORDER FROM THEM, STAY AWAY. Think that about sums it up and caveat emptor if you're Roman… Read Full Review

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★☆☆☆☆

“Lies, Damned Lies & Packing Boxes”

Written on: 12/11/2015 by 84Graves (1 review written)

Failed to provide boxes, ordered using 'guaranteed' next day delivery. Blamed TNT, but actually boxes out of stock. Asked for refund 4 times but 'Accounts' blamed each time. Promised return phone calls, but not did not happen. No response to e-mails. My major pet hate in life, are people that tell lies, this company is full of them. I wish that I had been aware of this site prior to ordering! DO NOT USE… Read Full Review

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