Marbesol Car Hire Malaga Reviews

★★☆☆☆
1.6 / 5
137
14% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Appalling customer Service”

Written on: 20/09/2016 by NW67 (2 reviews written)

Sensationally appalling customer service encounter with Marbesol in Malaga. We'd booked and paid for a 5 door car with space for 4x luggage (5 of us travelling together). On our arrival, we were given a 3 door car, and when I queried it, they rudely told me 'a 3 door car should be fine for our needs'. When I insisted that they give me the car type that we'd booked, with 5 doors, we were then given a VW Polo - which on their website clearly states 2x luggage! An hour later after much arguing we… Read Full Review

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★☆☆☆☆

“Avoid... worst car hire company ever!”

Written on: 03/08/2016

I rented lots of cars in my life in many countries, but the way that Marbesol works is absolutely unacceptable. I truly think they are a bunch of bandits. Originally I rented the car for EUR110 online. At arrival I had a choice of EUR1200 deposit and EUR77 for a full tank or EUR189 for an all inclusive package which is almost a 2/3 supplement on the original rental prize. The full-empty tank policy is outrageous as well. A Toyota Aygo certainly does not have a 70l tank, more like 35l. That… Read Full Review

Markmiddleton's Comment

Written on: 30/08/2016

Same has just happened to me. At 130am I didn't check all the damage but did take some pics. They found lots of damage some of which I had pics of. When I showed the pics to them they agreed with me that they were the existing. Still they found one scratch and billed me £140.....AVOID

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★☆☆☆☆

“Marbesol car hire”

Written on: 28/07/2016 by Forddee (1 review written)

Never again , what a rip off car hire !!!!! I feel so mad about there rip off lot !!… Read Full Review

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★☆☆☆☆

“Wouldn't recommend to an enemy!”

Written on: 13/07/2016 by Willo490 (1 review written)

Staff anti customer service. Not interested in insurance bought online when hiring their car. Told it was quote ' no good' be liable for every scratch at 140 euro each. Would not even listen to me about the platinum insurance I had paid extra for nor even look at the document. It was not worth the paper it was written on. It was ' no good' hand gestures and face finances enforcing this position. I was vulnerable and at a loss. Then of course there was another option. Take out their insurance… Read Full Review

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★☆☆☆☆

“Do Not Use Marbesolcarhire”

Written on: 27/06/2016 by 207McFarland (1 review written)

Worse day off my life being accused off damage when knowing not done it and subsequently ripped off by this car hire company Having just returned car and then straight away accused off scratch damage and charged 141 euros With hindsight should never had taken the vehicle in first place and it was covered in marks and scratches,had gone round with rep twice but missed one and on return they had used false paperwork to do me out off my money Please read this message and avoid being ripped off… Read Full Review

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★☆☆☆☆

“Large Hidden Costs”

Written on: 19/06/2016 by 390Gallagher (1 review written)

Please Please Please do not book through Ryanair Marbesol) for your car hire,you will pay at least Three times more than what they promise you Firstly you will be asked by Ryanair to get insurance by a 3rd party,then when you get to your destination the car hire people will say this is of no use,we were charged an extra 235€ for fully comp on top of what we had already paid Our quote started at ££130 with insurance WE ENDED UP PAYING £350 RYANAIR BE ASHAMED OF YOURSELVES- TERRIBLE… Read Full Review

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★☆☆☆☆

“Avoid this company like the plague”

Written on: 18/06/2016

The car we picked up had so many scratches and dents its unbelievable. They deliver you the paperwork which supposedly has every scratch and dent noted. However when you return the car they cleverly find a miniscule scratch which is not noted on the paperwork. They charge you 140 euros which is taken from your credit card which details were taken when you picked the car up . The sum of 1200 Euros is blocked off for this purpose. If you try to argue the case as we did knowing we hadn't damaged… Read Full Review

Stuart1958's Comment

Written on: 26/06/2016

Yes happened to me on 24th June.

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★☆☆☆☆

“Don,t bother use a ore trustworthy company”

Written on: 10/06/2016 by Oakablu (2 reviews written)

We frequently hire cars in Malaga and have used Marbesol before and although not really impressed we decided to give them another opportunity mainly due to price. That should have made me wary in the first place but "............... The car was delivered dirty again seemed strange and we checked the car as best we could for damage and had to make them change the recorded marks and dents. They then tried a very hard sell on the additional insurance but as we are frequent visitors we always take… Read Full Review

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★★★★★

“book Direct not through broker”

Written on: 17/05/2016

I've just returned from Malaga where I booked 9 days rental *all inclusive* with Marbesol for 148 euros (guaranteed model VW polo) the car was almost new, full of fuel (no deposit) I paid by debit card (no 1,000 euro deposit) free extra driver & sat nav. Everything went extremely smoothly & efficiently. I would definitely recommend Marbesol if booking direct with them. If you book through a broker you will have guaranteed hassle. There's no such thing as a free lunch and there's no such thing… Read Full Review

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★★★★★

“Good value & Service”

Written on: 03/04/2016 by africanrefugee (4 reviews written)

We used Marbesol once before about 2 years ago. However having booked a car for the end of March, through a competitor (Goldstar), and then loosing the booking and the fee due to our missing our flight from Stanstead to Malaga, we decided NOT to use the original car hire company again. Having previously had reasonable service from Marbesol, we made a booking directly with them. The vehicle provided and the service given was both professional and efficient, and I can honestly recommend this… Read Full Review

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★★★★☆

“good cars good servive”

Written on: 19/12/2015

When we arrived their was a lady from marbesol .They brought us with a bus to marbesol , car was ready so we went on our way verry quickly. When we brought the car back they put our suitcases in the bus and brought us back to the airport. Verry friendly staf and good quality car .We had an all inclusive contract so no problem with extra Insurance, so the best option is to take all inclusive … Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 02/12/2015 by Tierney214 (1 review written)

They don't just reserve the deposit of 1500,- in case you don't take their insurance, they actually execute the transaction and the re-book the money once you return the car. But that means you will pay e.g. 2% transaction fee on roughly 3000,-. Dodgy company, do not use … Read Full Review

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★☆☆☆☆

“do not use”

Written on: 13/09/2015 by vix21 (2 reviews written)

We booked this car hire via arguscarhire.com paid for additional insurance through AXA which we were strongly advised too. When we arrived at marbesol our car was not ready and although it states free GPS we didn't get any, "non available". We had no idea where we were going and when I explained this the woman behind counter threw a very basic map at me. When signing the paperwork they pushed and pushed for us to take their insurance but when we explained that we already had insurance they said… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 10/09/2015

Stay away from this company - when you arrive to the office they give you two ridiculous options, pay a deposit of 1200 euros plus 97 euros for the petrol OR pay 193 euros and you don't get this money back and have to fill the car with petrol. When i purchased the car there were NO conditions to say we had to pay extra - we even purchased the extras for insurance. The order confirmation sent via email was NOT clear and it wasn't until we got to the office we were told we had to pay extra, there… Read Full Review

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★☆☆☆☆

“These people have one goal: take your money illegally.”

Written on: 01/09/2015 by Immofinco (1 review written)

I took maximum insurace while booking. Marbesol office, upon Arrival Told me they did not recognitie this insurace. I had to spend THE double of THE Full prepaid complete booking. No negociationpossible. THE car had 85000 km and was in terrine shape. No negociationpossible. They are locaties outsider THE terminal and gering there is hell. Never book marbesol. They are cheap, But they are not worth one euro. I have travelled worldwide over 40years. Never had such a bad experience… Read Full Review

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★☆☆☆☆

“This company is the worst hire company ever , terrible...”

Written on: 30/08/2015 by Simonyork (1 review written)

This company is the worst hire company ever , terrible customer service , rude staff . Car was a 1500000 mile scruffy wreck with a slipping clutch . Purchased additional insurance at time of booking to be told when we arrived it didn't work with this company and if the car broke down it was our responsibility and cost to get it back to them , had to buy additional insurance from them. If this is the first impression anyone gets of Spain then I am surprised anyone comes back . Avoid this… Read Full Review

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★☆☆☆☆

“They even charge €40 to clean your car on return!”

Written on: 25/08/2015

Complete rip off. Expect to pay at least twice the booking price and receive rude, aggressive service. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Avoid Marbesol for car hire in Malaga”

Written on: 11/08/2015 by PNSJMS (2 reviews written)

This outfit will take every last euro off you if you hire a car from them. Their response to complaints is always the same from the Station Manager, namely it is all the car hire broker's fault. They will force you to purchase extra insurance (Pack Marbesol) and sneer at any policy you have previously purchased with an independent insurance company in England. Their cars are poor quality and their customer service is poor to say the least. Never, ever again… Read Full Review

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★★★★★

“Great service”

Written on: 11/06/2015 by McCollum139 (1 review written)

We should have get a small car, but we got a Mercedes in Malaga. Just choose the all-inclusive option and you have no hassles when returning the car. So car with a full tank, and full tank back. Again next year!… Read Full Review

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★☆☆☆☆

“Little Boys in Big Boots”

Written on: 05/06/2015 by rpPiper43 (1 review written)

When I left I looked at the new arrivals with sympathy. I deposited 800 plus 95 So called fuel deposit plus 25 for the child seat! Given a blank damage sheet but when I checked had to tell them about 8 dinks . on return tired with child they found a minor scuff and deducted 140 Suckered,and will tell my insurer the above… Read Full Review

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