Marbesol Car Hire Malaga Reviews

★☆☆☆☆
1.5 / 5
11% of users recommend this
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Latest Reviews

★☆☆☆☆

“Just awful - avoid Marbesol”

Written on: 16/07/2014 by ZaniyahSalazar (1 review written)

It's too boring to write out the full story - basically the same as most other people on here. Half an hour wait for the bus to take me to the Marbesol car park. They then charged 800 EUR to my card - rather than just putting a hold on it - which cost me £20 in transaction fees from my bank. They also charged a 25 EUR hidden admin fee… Read Full Review

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★☆☆☆☆

“Worst car rental company ever!!”

Written on: 06/07/2014 by Gibbons373 (1 review written)

Extremely rude staff who very clearly do not care at all about their customers. Getting charged EUR800 insurance cover, despite having already booked full insurance on booking is insane. Rental prices look good at first sight when you book, but when you are there, there is at least EUR 25 added to the bill because of fuel administration costs, even if you return it with a full tank. Sat nav did not work and they did not have a replacement. Complete rip off and very poor service. Stay away!… Read Full Review

Marbesol's Comment

Written on: 14/07/2014

Hi. I´m a member of the Marbesol team. When you make a car rental reservation, either through our web or a broker, you have to accept the Terms and Conditions before confirming the booking. There you have an explanation about the insurances, deposits and fuel terms. You can also read our T&C´s in our web page.

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★☆☆☆☆

“Do not use Marbesol Car Hire Malaga”

Written on: 05/07/2014 by zwMorgan240 (1 review written)

Truly awful, 1st car they gave us couldn't go over 30 mph, dreadful. We returned and the staff were very rude and unhelpful. I eventually got them to change it to something slightly better. They also take an 800 Euro deposit if you reject their extortionate insurance. So although they quote cheap up front the reality very different… Read Full Review

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★★★☆☆

“deposit refund delay”

Written on: 04/07/2014 by skoda1 (1 review written)

Bit of confusion on arrival at airport as rep was not clearly visible vague directions from terminal had to ask passing 'stranger' where to go for Marbesol car He was able to tell us that we had get the to shuttle bus to collection depot 98 euros for fuel !!!!! Still waiting for refund of 800 euro deposit (5 days now) despite being told that this was automatic after 3 days Unlikely to use again… Read Full Review

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★☆☆☆☆

“please don't use them!!!!”

Written on: 04/07/2014 by Cowanfw401 (1 review written)

turned up after booking on line with a full /full fuel tank promised to find they are full/ empty and trying to explain to the dumb ass on the desk was useless.. Didn't refund all the deposit and ripped us off £100.. Overcharged on the minimal amount of fuel used and on the return also tried to so i damaged the car that looked like it had been knocked on every panel when i had collect... never ever use them u have been warned!!!!!!… Read Full Review

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★☆☆☆☆

“Avoid. Charge card again 2 months after hire”

Written on: 29/06/2014 by MakhiPennington (1 review written)

Charged my card again 2 months after the hire date. Takes them a very long time to refund the excess. Very long queues to get car. Have to wait for ages to get a shuttle bus to take you to the car hire office. Avoid… Read Full Review

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★★★★★

“Great service, quickly and good car.”

Written on: 28/06/2014 by Larsenyj201 (1 review written)

Arrival by plane, when you walk outside the terminal you see immediately a person of Marbesol. Then you quickly will be transported to the office of Marbesol and within 15 minutes you are on the road with a beautiful car. Thank you Marbesol for the good service, and till next time. Nick en Nancy Dijkstra Holland. … Read Full Review

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★★★★☆

“Good service”

Written on: 27/06/2014 by Markevanselectrical (1 review written)

Was good service from pick up to office to car hire no problems… Read Full Review

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★☆☆☆☆

“pay too much!”

Written on: 24/06/2014

You pay too much twice: first they charge a full tank of gasoline for 29 euro's above normal price. They charged 85 euro for a tank of max 38 litre which is exorbitant. Second, they take 800 euro's of your account and they return it not when you return the car, but weeks later. So you pay the interest all the time, instead of using it as a garantee. When I complained politely, the employee turned their back and got away. I conclude they know that they are unfair and they don't want to take… Read Full Review

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★★★★★

“very happy”

Written on: 23/06/2014 by Gibson237 (1 review written)

Easily the cheapest quote and I decided to take out the additional insurance (because I wasn't confident in my driving abilities!) which brought their price in line with some of their competitors. They also gave us a free second driver. Very impressed with the minibus pick up from Malaga airport taking us to their depot which is a couple of minutes off site. We were expecting them to operate a full/empty fuel scheme, which leaves you open to being overcharged for fuel as well as paying for… Read Full Review

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★☆☆☆☆

“Listen Avoid,Avoid,Avoid”

Written on: 22/06/2014 by GradyShields (1 review written)

Take the advise of previous reviewers it's all true Avoid like the plague ,you have been warned. … Read Full Review

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★☆☆☆☆

“Horrible - avoid this company”

Written on: 08/06/2014 by scott.debra (1 review written)

The worst rental car company experience ever. Long queues, terrible directions, rude staff, horrendous car, etc. Never again!… Read Full Review

Marbesol's Response to scott.debra's Review

Written on: 09/06/2014

Hello. I´m part of the Marbesol team. I would kindly ask you to send us an email telling us your experience. We need your comments to try to improve our service. Thank you in advance for your help and sorry for the inconveniences caused.

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★★★★☆

“Pleasantly surprised”

Written on: 06/06/2014 by Jjmuba (1 review written)

We hired a car with Marbesol from Malaga airport on 25th May 2014 and I was a bit worried after reading past negative reviews! The whole experience was much better than I expected, we were picked up from the airport for the short shuttle to their clean, cool office. The staff were friendly and we checked in quickly. I paid a bit more for the full inclusive package to avoid a hefty charge for a tank of fuel (you pick the car up full and take it back full) and no huge credit card deposit. The… Read Full Review

Marbesol's Response to Jjmuba's Review

Written on: 09/06/2014

Thank you for your comments.

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★☆☆☆☆

“AVOID LIKE PLAGUE!”

Written on: 05/06/2014 by TitusNichols (1 review written)

The worst customer experience possible. We queued for 1.5 hours at the airport to pick up this car. WE WERE THEN CHARGED €800.00 deposit for use of the car PLUS €100 for fuel and told to bring the car back empty as it is "not easy to get a refund for fuel not used. We wrier then given the keys to a grubby/unclean dented Opel Astra with 70,000 km on the clock. The car was in bad condition and finally refused to start 2 days later in Puerto Banus. We had to pay for taxis and car parking until… Read Full Review

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★☆☆☆☆

“avoid!!!! AT ALL COSTS”

Written on: 04/06/2014 by wrongfirm (1 review written)

No pre-authorisation for deposit on credit card, they actually CHARGE your card immediately!! Usually about €800. I have been back a week and still not had deposit returned, but was promised the same day I dropped car off. I will be reclaiming interest incurred.. My personal recommendation is use a provider INSIDE the airport. You have been warned… Read Full Review

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★☆☆☆☆

“'3 min' walk takes fit pensioner 15 mins!”

Written on: 28/05/2014 by aeRice1981 (1 review written)

I hired one of Marbesol's cars from Gibraltar airport, I was told I would be met the Spanish side of the frontier and taken to where my car was. What I wasn't told was that there would be someone sitting in a transit van with an extremely small sign on the front windscreen. Eventually we ended up at an hotel where the car was and off I went. On returning the car there was no rep from Marbesol (there had been on my arrival, a young lady sitting at a small table in the lobby) so I handed the keys… Read Full Review

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★☆☆☆☆

“Do not us this company”

Written on: 27/05/2014 by Presleyd208 (1 review written)

This company lied to us. Do not use them. We booked a car for 4 days and at the same time took out the insurance offered online. When we went to collect the car we were told that if we did not use their insurance that we would have to pay 120 euro for petrol and give an 800 euro deposit. We asked three times if their insurance covered everything and they said yes. It worked out cheaper to take the second insurance. The car was keyed when parked in a parking spot at the side of the road. To fill… Read Full Review

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★★☆☆☆

“Not to be recommended”

Written on: 24/05/2014 by Jan0181 (1 review written)

I rented a car the beginning of May, so no long queues. Within 30 minutes after picked up I was on the road. They do overcharged you for fuel. I got a Dacia Sandero, had to pay €98 for fuel. Tank of 50 liters in Dacia, fuel price in Spain max 1.45. So 50x €1.45 = €72.50. I had chosen the option full/empty, so my tank was really empty when handing in the car. They als take €800 deposit of your credit card. After handing in the car it was in my credit card within one week. So overall do… Read Full Review

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★★☆☆☆

“Sharp practices - avoid this company if you can!”

Written on: 23/05/2014 by MatthewReed (1 review written)

I booked a hire car through Holiday Autos and the pre-payment voucher stated that Marbesol was the company that would be supplying my car. The car itself was fine, but I was not impressed when they took 800.00 EUR from my credit card as a deposit - note they TOOK the money, instead of pre-authorising it as every other car hire company I have ever used has done. When I returned the car they said I would get the full deposit refunded back to my card within two days - I am still waiting a week… Read Full Review

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★☆☆☆☆

“Having rented cars through many brokers from many...”

Written on: 23/05/2014 by 484Reese (1 review written)

Having rented cars through many brokers from many agents at Malaga airport over the years I can honestly say this was by far our worst experience. Unfortunately I didn't read the reviews beforehand and by the time I did it was too late. Meet and greet at airport Ok, trip in courtesy mini bus was just a battle of wills. On arrival at the office queued for an hour and a half even though there were only 3 customers in front of us. People pulled out of the queue behind and taken to a different… Read Full Review

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