Marbesol Car Hire Malaga Reviews

★★☆☆☆
1.6 / 5
128
14% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Good value & Service”

Written on: 03/04/2016 by africanrefugee (4 reviews written)

We used Marbesol once before about 2 years ago. However having booked a car for the end of March, through a competitor (Goldstar), and then loosing the booking and the fee due to our missing our flight from Stanstead to Malaga, we decided NOT to use the original car hire company again. Having previously had reasonable service from Marbesol, we made a booking directly with them. The vehicle provided and the service given was both professional and efficient, and I can honestly recommend this… Read Full Review

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★★★★☆

“good cars good servive”

Written on: 19/12/2015

When we arrived their was a lady from marbesol .They brought us with a bus to marbesol , car was ready so we went on our way verry quickly. When we brought the car back they put our suitcases in the bus and brought us back to the airport. Verry friendly staf and good quality car .We had an all inclusive contract so no problem with extra Insurance, so the best option is to take all inclusive … Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 02/12/2015 by Tierney214 (1 review written)

They don't just reserve the deposit of 1500,- in case you don't take their insurance, they actually execute the transaction and the re-book the money once you return the car. But that means you will pay e.g. 2% transaction fee on roughly 3000,-. Dodgy company, do not use … Read Full Review

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★☆☆☆☆

“do not use”

Written on: 13/09/2015 by vix21 (2 reviews written)

We booked this car hire via arguscarhire.com paid for additional insurance through AXA which we were strongly advised too. When we arrived at marbesol our car was not ready and although it states free GPS we didn't get any, "non available". We had no idea where we were going and when I explained this the woman behind counter threw a very basic map at me. When signing the paperwork they pushed and pushed for us to take their insurance but when we explained that we already had insurance they said… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 10/09/2015

Stay away from this company - when you arrive to the office they give you two ridiculous options, pay a deposit of 1200 euros plus 97 euros for the petrol OR pay 193 euros and you don't get this money back and have to fill the car with petrol. When i purchased the car there were NO conditions to say we had to pay extra - we even purchased the extras for insurance. The order confirmation sent via email was NOT clear and it wasn't until we got to the office we were told we had to pay extra, there… Read Full Review

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★☆☆☆☆

“These people have one goal: take your money illegally.”

Written on: 01/09/2015 by Immofinco (1 review written)

I took maximum insurace while booking. Marbesol office, upon Arrival Told me they did not recognitie this insurace. I had to spend THE double of THE Full prepaid complete booking. No negociationpossible. THE car had 85000 km and was in terrine shape. No negociationpossible. They are locaties outsider THE terminal and gering there is hell. Never book marbesol. They are cheap, But they are not worth one euro. I have travelled worldwide over 40years. Never had such a bad experience… Read Full Review

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★☆☆☆☆

“This company is the worst hire company ever , terrible...”

Written on: 30/08/2015 by Simonyork (1 review written)

This company is the worst hire company ever , terrible customer service , rude staff . Car was a 1500000 mile scruffy wreck with a slipping clutch . Purchased additional insurance at time of booking to be told when we arrived it didn't work with this company and if the car broke down it was our responsibility and cost to get it back to them , had to buy additional insurance from them. If this is the first impression anyone gets of Spain then I am surprised anyone comes back . Avoid this… Read Full Review

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★☆☆☆☆

“They even charge €40 to clean your car on return!”

Written on: 25/08/2015

Complete rip off. Expect to pay at least twice the booking price and receive rude, aggressive service. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Avoid Marbesol for car hire in Malaga”

Written on: 11/08/2015 by PNSJMS (2 reviews written)

This outfit will take every last euro off you if you hire a car from them. Their response to complaints is always the same from the Station Manager, namely it is all the car hire broker's fault. They will force you to purchase extra insurance (Pack Marbesol) and sneer at any policy you have previously purchased with an independent insurance company in England. Their cars are poor quality and their customer service is poor to say the least. Never, ever again… Read Full Review

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★★★★★

“Great service”

Written on: 11/06/2015 by McCollum139 (1 review written)

We should have get a small car, but we got a Mercedes in Malaga. Just choose the all-inclusive option and you have no hassles when returning the car. So car with a full tank, and full tank back. Again next year!… Read Full Review

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★☆☆☆☆

“Little Boys in Big Boots”

Written on: 05/06/2015 by rpPiper43 (1 review written)

When I left I looked at the new arrivals with sympathy. I deposited 800 plus 95 So called fuel deposit plus 25 for the child seat! Given a blank damage sheet but when I checked had to tell them about 8 dinks . on return tired with child they found a minor scuff and deducted 140 Suckered,and will tell my insurer the above… Read Full Review

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★☆☆☆☆

“The reapeted story”

Written on: 12/05/2015 by BrisaMcLain261 (1 review written)

My story is the same as the rest. Threatening tones to make you buy their rip off ins and petrol deal. Petrol guage that has been disconected. Take money from CC when you owe nothing and n you get bank charges . 17.50 sterling. Plus all the other problems. Pick up a joke. 18 identified damage to car. I took photos it was so bad. It has to be the worst out there… Read Full Review

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★☆☆☆☆

“PLEASE AVOID OR PAY”

Written on: 02/05/2015 by AleahMilne18 (1 review written)

What you think you are going to pay and what you actually pay ? Don't take out car insurance when you book online in the UK as you may be told that it is not recognised buy Marbesol as we were . We had to pay another £100 + for insurance we thought we had. As regular travellers we have hired many cars over the years without any problem.The lesson learnt is to stay with the bigger companies … Read Full Review

Whatnocake's Comment

Written on: 08/05/2015

I had exactly the same problems. Very aggresive sales staff. Rude when you dont fall for their rip off deal.

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★★☆☆☆

“Manipuilative and dishonest”

Written on: 01/05/2015 by Childers471 (1 review written)

The fuel i charged near to double of market price. The deposit is debited from credit card acccount and paid back at conciderably lower rate. For me 7% loss. In addition many will have to pay a 2,5% fee to the credit card issuer. They do not explain all the extras very well and the explanation of the bill is rather poor. All in all they make customers feel ripped off and for a good reason. … Read Full Review

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★★★★★

“All Inclusive option the best. great service ”

Written on: 22/04/2015 by JaneGalloway241 (1 review written)

A lot of the complaints have come from people who havent opted for the better ALL INC OPTION, ive used Recordgo, Goldcar etc and honestly piece of mind had issues these guys sorted out in fact ive been hiring from these guys for over 5 months and will continue to.. in fact heres a code for April 2015 bookings with 10%off CM1DE04DE4 . Happy renting… Read Full Review

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★☆☆☆☆

“Can I give 0 stars? - AVOID MARBESOL”

Written on: 16/04/2015 by FUCKMARBESOL (1 review written)

If it was possible to give 0 stars I would have award these to the employees of Marbesol. On Wednesday March 18th till Thursday March 19th 2015, we rented a car (Ford Focus class) at Marbesol, for a trip: Málaga - Nerja - Sierra Nevada - Granada - Parque El Torcal - Málaga. First problem: Our car. We ordered a car from the "Ford Focus" class, we ended up with an Fiat Linea, no problem, we accepted it. During riding on the Sierra Nevada mountain roads the gass pedal didn't work anymore, the… Read Full Review

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★☆☆☆☆

“truly awful service”

Written on: 29/03/2015 by Batchelorwi306 (1 review written)

What can I say.. Personal meet & greet is a girl standing at arrivals to give u directions to a bus Very poor bus service Very small bus for the number of customers that had accumulated because of the poor service Bus was then overcrowded - is that legal in Spain?? The actual office had only 2 people on staff And a bit of a row about the fact we wouldn't buy extra insurance I'm only giving it a single star because you can't do minus scores DO NOT USE!… Read Full Review

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★☆☆☆☆

“horrible experience at Marbesol”

Written on: 05/03/2015 by LilyFanning (1 review written)

Horrible experience at Marbesol in Málaga. Do not go here at all costs. … Read Full Review

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★☆☆☆☆

“Marbesol car hire Malaga”

Written on: 10/12/2014 by Thamesplant (1 review written)

never never never use marbesol total ripoff out of season they invent scratches so they can charge you 150 euro to polish out the scratches that are not even there in the first place. This is how they make money out of season. I have used in the high season with no problem but be warned avoid avoid like Ebola… Read Full Review

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★☆☆☆☆

“Never again will I hire a car from Marbesol ”

Written on: 24/11/2014 by wayfarerxx (1 review written)

This company attracts customers by advertising apparently highly competitive prices so they can come top starting with the lowest prices on website comparison lists. However, in practice they force my hand to either spend over 100 euros on unsolicited extra insurance for 10 days hire or to agree to have my British credit card actually debited to the tune of over 800 euros for the standard caution: I did not require the extra insurance but they did not 'block' my card as is always the practice… Read Full Review

Mark1962Pp's Response to wayfarerxx's Review

Written on: 10/12/2014

Never never use marbesol Malaga we got sucked in we used them a couple of times in the high season with no problem but look out when it's out of season when you return the car then the trouble starts sorry sir you must of used it off road and scratched it we just need to wash it 45 mins later oh yes it's scratched so we better charge you 150 euro to polish it . But they have your money already so not a lot you can do about it when your trying to catch a flight home. So you have to take it but never again so be warned never never never use marbesol in Malaga .

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