Marbesol Car Hire Malaga Reviews

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★☆☆☆☆
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Latest Reviews

★★☆☆☆

“Slow and Tedious”

Written on: 23/04/2014 by JamesWhita (1 review written)

Not only are Marbesol very slow to serve you when you arrive, but their customer service is not a happy one when they finally do serve you. I booked online and so didn't realise that they're not in the airport but a shuttle bus away and you have to buy a tank of petrol from them at what ever price they set - in our case about 90Euro for a tank of petrol in our Ford Fiesta. Having dropped the car back to them they are now taking a long time to refund the deposit back to my credit card. In… Read Full Review

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★☆☆☆☆

“Avoid thesm”

Written on: 15/04/2014 by Boy's Nameh320 (1 review written)

They take an €800 deposit and do not return it... enforce a mandatory €100 charge for fuel (for a Renault Clio).... just stay clear! Not even worth 1 star… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 24/03/2014 by Avoidmarbesolmalaga (1 review written)

Take 800 euros and do not refund or return emails and calls. Nightmare… Read Full Review

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★☆☆☆☆

“Too many hidden costs/ vehicles dangerous.”

Written on: 19/03/2014 by Gloria1968 (1 review written)

Okay so the original quote through "Holiday Autos" was £80 for 12 days. but the hidden costs are high. They charge 100Euros for a full tank of petrol, when it would cost 50Euros to fill the small tank. I could stomach this but for the second sting. They will only take a deposit on credit card which is 800euros, this caused me to incur a credit card fee of £20 and then another fee of £20 on the refund. An additional cost of £40!!! All other previous car hire companies I have used do not… Read Full Review

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★☆☆☆☆

“Crooks/not to be trusted”

Written on: 16/03/2014 by ValentinoDaly (1 review written)

They take direct 800 Euro's from your credit card and you have to take a lot of action to get it back, even while they signed for a correct drop of of the car, on whitch I disered. After that they tried to take extra money from my credit-card for petrol, of which I could prove that I did not use. So NEVER rent a car at Marbesol!… Read Full Review

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★☆☆☆☆

“Dreadful do not use”

Written on: 08/02/2014 by Joload (2 reviews written)

It took us 90 minutes to collect our car. We were given the wrong car so had to queue for a further 30 minutes. We were then given a filthy car but at least it was diesel. We have been home a week and are still waiting for the €800 deposit to be returned. The staff are rude, they don't even appear to like each other. The girl who served us did't seem to know what she was doing either. We will never use them again. We were routed to the through Argus so will not be using them again either. … Read Full Review

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★★★★☆

“Laatste jaar, grote verandering”

Written on: 17/01/2014

Wij huren 10 x per jaar een auto bij marbesol en na enkele problemen de vorige jaren zijn we nu zeer tevreden.het wagenpark is veel verbeterd. Met de formule all inclusief heb je nooit probleem en zij blijven de goedkoopste. Bij het alhalen van de wagen in het drukke seizoen is het wel wat wachten maar dat is overal… Read Full Review

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★☆☆☆☆

“Inept Sharks”

Written on: 05/11/2013 by jon12345s (1 review written)

Awful from the moment we arrived at the airport. A random woman at the entrance and a long wait for a bus to the garage. The car was a mess, full of dents, gearbox shattered, lights not working. Waited for ages to be served, grumpy people working there. They told me to return the car with no petrol so they will fill it up and rip me off on return. I paid for the hire before I left the uk. They took £800 off my credit card when i arrived and put £630 back on!!! after weeks of chasing, I am… Read Full Review

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★★★★★

“Cannot complain”

Written on: 26/10/2013 by samearfield (1 review written)

I spent a lot of time researching car hire before my trip to Spain and having used Marbesol before without a problem, I was put off by the reviews. However, nearly all companies request a substantial deposit or pre-paid (and invariably expensive) fuel option. I opted for their all inclusive deal and was dealt with promptly, efficiently and effortlessly, which was a relief as it was late and I had two children under 5. The car was nice, clean, good condition and reliable. The driver to the… Read Full Review

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 16/10/2013 by Cynthiaviv (1 review written)

No office collect car from a Hotel basement parking.Booked a 7 seater received a 5 seater after 2 hours wait to get car.Had to deliver to parking again but couldn't get inside. Staff rude. Almost missed plane wouldn't drop us at airport after drop off. Terrible company… Read Full Review

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★☆☆☆☆

“stay away!!!!”

Written on: 25/09/2013

Rude, scruffy with dirty cars. I was told by a member of Staff "que le estaba jodiendo" (I don't even want to translate it). The car was dirty. There was sick on the baby seat and they tricked us into paying for hellishly expensive insurance. The only other option was to leave them £800 in cash. You are better off going to Hertz. Hideous place to be avoided. I am Spanish but these people give the Spaniards a bad name. Horrible… Read Full Review

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★☆☆☆☆

“Car cut out on motorway”

Written on: 09/09/2013

I would NEVER recommend this company to anyone. We picked up our car at about 10pm and made our way to the hotel, after about 40 minutes the dashboard started to flash saying that the car was overheating. The car suddendly cut out in the middle of the motorway luckily we managed to make it to the hard shoulder where we had to wait until Marbesol came to fetch us. On the phone they were very rude and asked if we could wait until the morning (whilst stood in the pitch black on the side of a… Read Full Review

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★☆☆☆☆

“Fraudulent company - avoid at all cost”

Written on: 19/08/2013

This isn't a reputable company and they would be shut down in the UK. When we picked it up our car had over 24 dents and scratches including a caved in rear bumper and serious collision damage all down one side. The cars are not roadworthy and they proceed to rip you off in their shed when you pick up the car, they took £800 off my card and chances are I won't get it back - do yourself a favour and just avoid these thugs, it's just not worth it, I wish I had never crossed their path… Read Full Review

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★☆☆☆☆

“Besides waiting almost 2hours to get the rental, this...”

Written on: 02/07/2013 by Tieske (1 review written)

Besides waiting almost 2hours to get the rental, this company appears to do some dodgy activities with deposits. While charging 800euro off my credit card, I took me more than 6 weeks to get it back by continuously contacting them. At some point, I thought my money would be gone in case of bankruptcy. After their first email with fake promises, they didn't even response to my complaints anymore. Finally after also contacting CarTrawler they decided to give back my deposit without compensation… Read Full Review

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★☆☆☆☆

“Disgraceful Behaviour”

Written on: 17/06/2013 by ST2011 (1 review written)

1 Star is far to good a rating for this company. Never EVER use this company for Car Hire! Booked for 130 Euro's, received a call 30 minutes before the end of business the day before we were due to fly stating that we HAD to take 1 of 3 packages, the cheapest of which is to pay an extra 105 Euros for a tank of fuel , or else they would not hire the car... leaving us without one. Despite several efforts of explaining I did not want Fuel at twice the price nor did I want insurance as I had… Read Full Review

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★☆☆☆☆

“Absolute Rip Off”

Written on: 01/06/2013 by 1Tr1pp3r (1 review written)

Avoid at all costs! - would give 0 stars if it was possible to do so. From the rediculous waiting time at the airport to get their offices, to the lengthy queues you face once you finally arrive there, this isn't a great way to start your holiday. Once you finally get to the desk you're hit with the 'basic' option which means that you have to pay an €800 deposit - which they actually charge to your card rather than simply swiping - or pay an extra €8+ per day for the 'all inclusive… Read Full Review

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Teresaap1963's Response to 1Tr1pp3r's Review

Written on: 09/06/2013

I fully agree - had exactly the same experience at the end of May. Avoid!

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★☆☆☆☆

“Avoid - 1 star is far too generous”

Written on: 28/05/2013 by lukehenley (2 reviews written)

After waiting over an hour we were rushed through the process and told that our options were €800 deposit or €60 for insurance. After being told that taking the insurance option would also entitle us to "take it full, Return in empty" we opted for this and were given some keys and sent on our way. We located the clapped out old Corsa we'd been given, loaded up our stuff and left. I could look past the lack of customer care, and even past the filthy car that we'd been provided with but on… Read Full Review

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★☆☆☆☆

“Can't recommend you AVOID Marbesol enough!”

Written on: 27/05/2013 by AVernon-Hunt (1 review written)

The whole experience of Marbesol, Malaga airport was abominable. Firstly they are severely understaffed- expect to waiting at least an hour in their scruffy office/parking lot before you get the keys to your vehicle. After an hour and a half wait and numerous extra charges (insurance premium etc etc) we were given keys to a car different from that that we booked, ushered in the general direction of our car and told to check for scratches other than those shown on a very poor diagram. Customer… Read Full Review

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★☆☆☆☆

“Car hire malaga - Marbesol WARNING”

Written on: 23/05/2013 by IanRedpath (1 review written)

I would warn anyone of using this company - they are opportunistic. Have multiple hidden costs and have terrible customer service. It's tiring rewriting multiple complaints so here's a rough draft of my complaint letter I wrote earlier.The issues I would complain about are: On arrival at the car hire venue we were given one of two options. An £800 deposit taken off a credit card on the spot or an additional insurance premium of £65 to cover for additional damage. Jets, windows etc which… Read Full Review

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Terriblecarservice's Response to IanRedpath's Review

Written on: 05/09/2013

I got the same thing done to me. They charged us 300 Euro because the window had a scratch (which you could not even see). What kind of car did you get? Mine was a ford mondeo with 108,000 km.

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★☆☆☆☆

“I returned the car and asked for a discount as the AC...”

Written on: 23/05/2013

I returned the car and asked for a discount as the AC was not working, only one head light and no rear wiper, the guy said no. I asked about my credit for the deposit and he said it would be done. A week later they still have my £900. It's a joke… Read Full Review

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