Fires-Cookers www.fires-cookers.co.uk

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Fires-Cookers www.fires-cookers.co.uk
★★★☆☆
3.5
71.0% of users recommend this
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Latest Reviews

“Just Plain Bad”

★☆☆☆☆

written by Aedan237 on 15/12/2015

Terrible company to deal with. Took payment for Dyson Hover on the 1/12/2015 only to be informed on the 10/12/2015 that it was never in stock, I am still waiting for my refund 3 week later which they still have not done because this company does not answer the phone or reply to emails. Stay away from this company, Would not use again.

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“Fantastic”

★★★★★

written by gibsonlinda964 on 30/06/2014

Have used the Gas Superstore before and will use again Always helpful, fantastic prices and service with a smile Thank you

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“Super service”

★★★★★

written by ajJohnson54 on 22/06/2014

Ordered over the phone with no problems. Saved over £150!!

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“Very happy ”

★★★★★

written by peterjones1980a on 18/06/2014

Very happy with the sevice provided, from start to finish

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“The best appliance company online!”

★★★★★

written by markking on 09/11/2013

I have used this company twice now. They have just delivered my new washing machine (yes on a Saturday)! free delivery and a very helpful driver. The Hotpoint washer looks good as far as washers go and its just done a complete wash in under an hour lots faster than my old machine. well done.

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“Dissappointing”

★☆☆☆☆

written by je60marsh on 04/11/2013

Ordered by telephone a Flavel gas fire - order taken, payment made, delivery date confirmed by giving our post code to check the delivery area and all was OK. Delivery was for Tuesday the following week. On Monday morning we got a phone call from Fires-cookers to say they could not deliver to our area. When we asked why they said they had to use a courier and as they had a lot of breakages with courier services they could not deliver. Not very apologetic either - just matter of fact. Prior to ordering we had checked that we were not in an exempt delivery area on the website and all seemed OK. Would not recommend unless you live local to the showroom. Incidentally the website does state Nationwide delivery. It would have been helpful if they could have told us they couldnt deliver before we placed the order. Not as if we dont get deliveries from couriers all the time. Maybe its time they got a better courier.

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“Quoted wrong price to return item”

★★☆☆☆

written by on 18/10/2013

Before I ordered a Flavel gas fire I enquired what would be the cost if I needed to return the item. I was quoted £7 something over the telephone. Unfortunately the item was unsuitable and when I went about returning it I was told the cost was £50 all but 1p. A big difference and I'm not pleased.

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“Hotpoint Fridge- Freezer black RFAA52K”

★☆☆☆☆

written by on 19/09/2013

Thought this was to good to be true this fridge freezer is advertises on Google & £244 clicked to go to web site same fridge-freezer Now £319 They said that Google has not updated the web site come on. can get this cheaper on internet site not good

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“Appalled with customer service”

★☆☆☆☆

written by on 19/05/2013

When I placed my order I was surprised to notice that their installation and fittings fee was only £20, particularly as I was ordering a gas cook. I decided to call to double check and someone from the customer service department assured me this included the installation of my gas cooker. When the delivery man arrived on his own he informed me that the installation fee was actually only for the washing machine not for the cooker. Additionally when he tried to install the washing machine he told me he wasn't a qualified plumber and was unable to install my washing machine. The delivery man did know how to sort the electric supply for the washing machine however he hadn't been given a toolbox that morning. I had to provide him with the tools he needed to do his job. Clearly at this point I was rather angry that I had paid for an installation service that the delivery guy was not able to do. Additionally I was now going to have to fork out a lot of money to get someone out ASAP to fit the washing machine and cooker installed properly. When I called customer services their response was 'oh well we don't install cookers'. Despite explaining more than once that I had been told by someone in their department that I was going to have my cooker installed I still got the same response of 'oh well we don't install cookers'. I suggested that they should cover some of the cost of me having to pay a qualified professional to come out and install my goods this feel on deaf ears. I had my £20 refunded and that was it. I felt mislead by their customer service and very angry at the way it was dealt with. The money I saved on buying from this website instead of say John Lewis was not worth the over £100 I paid to call out someone to properly install my goods. I would not recommend using this website at all.

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“Excellent service”

★★★★★

written by Tony86 on 25/03/2013

I hadn't heard of fires-cookers before let alone used them. I was looking for a dish washer and when I had chosen the make/model I wanted they were easily the cheapest on my web search. Best of all they offered a Saturday delivery for my area and it was also free. I received a telephone call from the delivery man on Friday to say dish washer would be delivered the next day between 9-10am. At 9:02am it arrived.

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“Absolutely Superb”

★★★★☆

written by pete_mim on 23/02/2013

Just bought a brand new fridge freezer and washing machine from Fires-Cookers and their service was top notch. Calling them is a bit of a pain and the hold times are high but they delivered the goods (free of charge) the driver rang my wife an hour before he arrived and he delivered the goods bang on time. Their online tracking system they promise didn't work which wasn't the most convenient but apart from that we will definitely be using Fires-Cookers again.

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“They did what they said but more.”

★★★★★

written by chrisrich on 05/02/2013

I dealt with Adam throughout, we asked for a fridge and cooker, the fridge was unavailable for wekks, Adam came up with an alternative that was not only a better price but was superior. The sevice has been superb the delivery driver was brilliant, it was a very awkward drop. So thank you to all,and when we need anything else I shall know where to go.

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“Excerlent service!!”

★★★★★

written by on 23/01/2013

Great service from a family business. Ordered a cooker and they delivered it free of charge on a Saturday! It was like buying from my local shop. The only difference was Fires-cookers had the cooker in stock and delivered free of charge even though they are in Leicester and I am in London. I called my local shop and they did not have the item, would only deliver on a weekday and wanted £10 for delivery. If my local shop wants to stay in business they need to up their game!!

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“ ”

★★★★★

written by markroberts321 on 14/05/2011



After looking at what seemed like hundreds of washing machines I finally found the one I wanted. The Hotpoint AQ9D692uv had a huge drum and a five year parts guarantee. The washer performs well and is very quiet whilst being able to load it with a huge load. I could only find one place selling it for under £400 which turned out to be a large independent shop in Leicester trading online as fires-cookers.co.uk I first found them on Kelkoo and having read their reviews which were pretty good I decided to give them a go. Adam phoned me and booked in my delivery and the driver phoned as promissed with a delivery time and the product was perfect so all in all I am please with the transaction. Hope this help others!

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“The prices are good. ”

★★★☆☆

written by on 28/04/2011

The prices are good.

Delivery was on the correct day, no phone call though, just arrived. The delivery people then tried to leave the washing machine on the driveway, saying they just deliver to driveways???

I did try and query them on their price promise as I found the product cheaper before they delivered it, but they came up with some random clause and didn't pay.

Still, at the end of the day, got the product for a good price, just don't expect any frills and who believes the price promises anyway.

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“We purchased a Valor fire from Fires-Cookers 3 days...”

★★★★★

written by on 02/01/2011

We purchased a Valor fire from Fires-Cookers 3 days before Christmas and they managed to deliver on Christmas Eve. People are always very quick to write bad revies so I wanted to let people know that Fires-cookers managed to help me and my family have a great Christmas. Ps The Valor HE is fantastic.

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“The company Fires-cookers based in Leicester. I...”

★☆☆☆☆

written by lanie466 on 16/10/2010

The company Fires-cookers based in Leicester. I ordered a Smeg fire and am unable to get any one to answer the phone the message states they are open 9-5 but you are constantly on hold and then cut off. Meanwhile I have no heating

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