Fires-Cookers Reviews - www.fires-cookers.co.uk

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★★★★☆
3.6 / 5
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Latest Reviews

★★★★★

“Fantastic”

Written on: 30/06/2014 by gibsonlinda964 (1 review written)

Have used the Gas Superstore before and will use again Always helpful, fantastic prices and service with a smile Thank you… Read Full Review

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★★★★★

“Super service”

Written on: 22/06/2014 by ajJohnson54 (1 review written)

Ordered over the phone with no problems. Saved over £150!!… Read Full Review

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★★★★★

“Very happy ”

Written on: 18/06/2014 by peterjones1980a (1 review written)

Very happy with the sevice provided, from start to finish… Read Full Review

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★★★★★

“The best appliance company online!”

Written on: 09/11/2013 by markking (1 review written)

I have used this company twice now. They have just delivered my new washing machine (yes on a Saturday)! free delivery and a very helpful driver. The Hotpoint washer looks good as far as washers go and its just done a complete wash in under an hour lots faster than my old machine. well done… Read Full Review

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★☆☆☆☆

“Dissappointing”

Written on: 04/11/2013 by je60marsh (2 reviews written)

Ordered by telephone a Flavel gas fire - order taken, payment made, delivery date confirmed by giving our post code to check the delivery area and all was OK. Delivery was for Tuesday the following week. On Monday morning we got a phone call from Fires-cookers to say they could not deliver to our area. When we asked why they said they had to use a courier and as they had a lot of breakages with courier services they could not deliver. Not very apologetic either - just matter of fact. Prior… Read Full Review

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★★☆☆☆

“Quoted wrong price to return item”

Written on: 18/10/2013

Before I ordered a Flavel gas fire I enquired what would be the cost if I needed to return the item. I was quoted £7 something over the telephone. Unfortunately the item was unsuitable and when I went about returning it I was told the cost was £50 all but 1p. A big difference and I'm not pleased… Read Full Review

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★☆☆☆☆

“Hotpoint Fridge- Freezer black RFAA52K”

Written on: 19/09/2013

Thought this was to good to be true this fridge freezer is advertises on Google & £244 clicked to go to web site same fridge-freezer Now £319 They said that Google has not updated the web site come on. can get this cheaper on internet site not good … Read Full Review

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★☆☆☆☆

“Appalled with customer service”

Written on: 19/05/2013

When I placed my order I was surprised to notice that their installation and fittings fee was only £20, particularly as I was ordering a gas cook. I decided to call to double check and someone from the customer service department assured me this included the installation of my gas cooker. When the delivery man arrived on his own he informed me that the installation fee was actually only for the washing machine not for the cooker. Additionally when he tried to install the washing machine he… Read Full Review

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★★★★★

“Excellent service”

Written on: 25/03/2013 by Tony86 (1 review written)

I hadn't heard of fires-cookers before let alone used them. I was looking for a dish washer and when I had chosen the make/model I wanted they were easily the cheapest on my web search. Best of all they offered a Saturday delivery for my area and it was also free. I received a telephone call from the delivery man on Friday to say dish washer would be delivered the next day between 9-10am. At 9:02am it arrived… Read Full Review

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★★★★☆

“Absolutely Superb”

Written on: 23/02/2013 by pete_mim (1 review written)

Just bought a brand new fridge freezer and washing machine from Fires-Cookers and their service was top notch. Calling them is a bit of a pain and the hold times are high but they delivered the goods (free of charge) the driver rang my wife an hour before he arrived and he delivered the goods bang on time. Their online tracking system they promise didn't work which wasn't the most convenient but apart from that we will definitely be using Fires-Cookers again… Read Full Review

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★★★★★

“They did what they said but more.”

Written on: 05/02/2013 by chrisrich (1 review written)

I dealt with Adam throughout, we asked for a fridge and cooker, the fridge was unavailable for wekks, Adam came up with an alternative that was not only a better price but was superior. The sevice has been superb the delivery driver was brilliant, it was a very awkward drop. So thank you to all,and when we need anything else I shall know where to go… Read Full Review

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★★★★★

“Excerlent service!!”

Written on: 23/01/2013

Great service from a family business. Ordered a cooker and they delivered it free of charge on a Saturday! It was like buying from my local shop. The only difference was Fires-cookers had the cooker in stock and delivered free of charge even though they are in Leicester and I am in London. I called my local shop and they did not have the item, would only deliver on a weekday and wanted £10 for delivery. If my local shop wants to stay in business they need to up their game!!… Read Full Review

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★★★★★

“ ”

Written on: 14/05/2011 by markroberts321 (1 review written)



After looking at what seemed like hundreds of washing machines I finally found the one I wanted. The Hotpoint AQ9D692uv had a huge drum and a five year parts guarantee. The washer performs well and is very quiet whilst being able to load it with a huge load. I could only find one place selling it for under £400 which turned out to be a large independent shop in Leicester trading online as fires-cookers.co.uk I first found them on Kelkoo and having read their reviews which were pretty good I… Read Full Review

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★★★☆☆

“The prices are good. ”

Written on: 28/04/2011

The prices are good.

Delivery was on the correct day, no phone call though, just arrived. The delivery people then tried to leave the washing machine on the driveway, saying they just deliver to driveways???

I did try and query them on their price promise as I found the product cheaper before they delivered it, but they came up with some random clause and didn't pay.

Still, at the end of the day, got the product for a good price, just don't expect any frills and who believes the price… Read Full Review

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★★★★★

“We purchased a Valor fire from Fires-Cookers 3 days...”

Written on: 02/01/2011

We purchased a Valor fire from Fires-Cookers 3 days before Christmas and they managed to deliver on Christmas Eve. People are always very quick to write bad revies so I wanted to let people know that Fires-cookers managed to help me and my family have a great Christmas. Ps The Valor HE is fantastic… Read Full Review

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★☆☆☆☆

“The company Fires-cookers based in Leicester. I...”

Written on: 16/10/2010 by lanie466 (1 review written)

The company Fires-cookers based in Leicester. I ordered a Smeg fire and am unable to get any one to answer the phone the message states they are open 9-5 but you are constantly on hold and then cut off. Meanwhile I have no heating… Read Full Review

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