Sky+ Reviews
Latest Reviews
★☆☆☆☆
“Dishonest company”
Written on: 17/05/2013
Sky will sell you a package stating that unlike their competitors they won't put your package price up in the middle of your contract. This appears to be true, but what they'll do instead is, remove services in order to 'encourage' you to take a more expensive package. They lure you in and then take away those same services, which, as far as I'm concerned is tantamount to increasing the price. This kind of practise is, at best underhand, but at worst fraudulent. (read more)
★☆☆☆☆
“apaulling service”
Written on: 01/05/2013
SKY....AVOID IT!!!CUSTOMER SERVICE IS NON EXISTENT! SKY BOX BROKEN.....PREMIUM RATE PHONE LINE..YOU'RE ON THAT FOR AGES...QUITE A LOT OF IT ON 'HOLD' EVEN IF SOMEONE ANSWERS!! THEN PASSED ON TO SOMEONE ELSE...'HOLD' AGAIN! TO BE EVENTUALLY TOLD THAT I COULD PAY £60 FOR AN ENGINEER VISIT TO FIX IT, BUT THE FIRST APPOINTMENT THEY HAD WAS 2 WEEKS LATER!NOT HAPPY! GOT A VERY OBNOXIOUS FELLA WHO TOLD ME IT WAS MY PROBLEM, NOT THEIRS SINE THE LATEST SKY BOX I HAD BECAME MINE 2 WEEKS AGO AFTER ITS... (read more)
★☆☆☆☆
“I have been having problem with sky for a while, poor...”
Written on: 10/04/2013
I have been having problem with sky for a while, poor connection is often ocuring using Internet..however, I have no Internet service for two days now and there is no answers why and how long it's going to continue.. Phone lines are constantly busy am I cannot get through to cancel it... It's ridiculous and discraseful network especially when ur paying £45 for Sky package... (read more)
★☆☆☆☆
“Disgrace”
Written on: 03/04/2013 by Dimm
Their technical team asked me to do a list of testing including unscrewing by bt phone box and I could not put it back. As a result I had an open box of wires of electricity in a house where a toddler lives. They said they would credit back the days I have not got internet for so I asked them for confirmation of that in writing but no they wont do it. " it goes on your account" they say. However your so called account is under their control and they can edit/ amend as they like. In the... (read more)
★☆☆☆☆
“Way too dear!”
Written on: 30/03/2013
After many years, I finally made the leap from Sky to BT. Since transferring my line rental to them, my broadband usage was deemed too high. This, despite several years of managing fine with broadband lite when my line rental was with BT. Of course this resulted in me having to upgrade to Sky broadband unlimited with the associated cost. Also, Sky talk charge for all the 0845 etc. numbers, which pushed up the phone part of my bill. Basically I ended up paying approx. £75 per month for... (read more)
★☆☆☆☆
“Unkept promises”
Written on: 28/03/2013 by onlysigneduptoshowhowbadskyare
I signed up to Sky for Broadband and TV about 3 months ago, having just moved to my first house. The basis of this was that broadband would be installed fairly quickly as I sometimes work from home. I was given a date that was 3 weeks away, frustrating, but I decided to go ahead as there wasnt much difference in timescales between Sky, BT & Virgin Media. Wow! What a mistake, I'm informed about a week before installation, that actually its going to be a further months wait! I was NOT happy... (read more)
★☆☆☆☆
“Useless! Having changed my Sky package, I was told the...”
Written on: 27/03/2013
Useless! Having changed my Sky package, I was told the bill would be brought down by the rep, only to find out that it wasn't done. So in so many words I was lied to. Not what I expected from such a big company. (read more)
★★★☆☆
“MASHOOD SAVED THE DAY AND SAVED SKY!!!”
Written on: 24/03/2013 by ICEmo
We have been Sky customer for over 5 years, and have been happy every time that we acquire the new and latest sky box, but usually after few month always problems with it, always down to the recording. You believe that after paying so expensive fees monthly, the customer services, should be helpful, I must admit, they are nice, but mostly incompetent, therefore they have tried all the tricks under the sun. Even cutting off the phone call, after you already have been waiting for so long,... (read more)
★☆☆☆☆
“sky costomer of almost fifteen years.”
Written on: 23/03/2013 by davyd93
my sky package consists of telephone broadband full television programs minus the movie channel.cost 73quid per month.imagine how i felt when i realised thousands of other customers are paying exactly the same amount and receiving the same as me plus sky hd sky plus and sky movies.how unfair,however sky try to talk around it they know it,s wrong not british. (read more)
★☆☆☆☆
“Was about to sign up”
Written on: 23/03/2013
Thanks for your postings I was about to sign up but it looks like you have saved me a lot of stress and Argo (read more)
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Showing 1 - 10 of 227 Reviews
★☆☆☆☆
“customer service - definitely not!!!!!!”
Written on: 23/03/2013
when there's a problem - Sky don't want to know!!! one advisor said telephone & internet not a necessity it is a luxury - when phone line & broadband down for weeks. You ring up to complain - send letters, email & get no satisfaction - I will definitely not go back to Sky. (read more)
★☆☆☆☆
“Stay away ”
Written on: 23/03/2013
Impossible to work with, worst company I have ever dealt with in my life (read more)
★☆☆☆☆
“Lifetime worst experience with SKY”
Written on: 19/03/2013
Sorry for giving one star because I cant choose 0. Please don't go for SKY though their deals are attractive. BT is the best. (read more)
★☆☆☆☆
“RIP OFF”
Written on: 18/03/2013 by smicer76
Took out SKY package nearly a year ago. Looking into my bill I called SKY only to find out I've been paying for packages I never asked for!!!! Just cut my bill from £60.00 to £31.50. Over the last few days I called to add F1 and was told it's an extra £21.00. On calling today about other stuff I was told I had all the SPORTS package, which I never asked for and F1 is only £2.50!!!!! THE SALES STAFF DON'T LIST TO A WORD OF WHAT YOU ARE SAYING, THEY JUST BUNG PACKAGES ON AND DON'T CARE... (read more)
★☆☆☆☆
“worse service ”
Written on: 15/03/2013
Always loosing signal engineer comes out 100 euro later last about a week, quality of dish they supply looks real poor had enough going to cancel my subscription (read more)
★☆☆☆☆
“This firm are a joke!!”
Written on: 14/03/2013
Had to call an engineer out as I was not getting any signal. Was told that I have to pay £65 for an engineer visit as my sky box is out of warranty. This means they will be charging me for a service they are unable to provide. Needless to say I have cancelled my account with them. Virgin for me from now on. (read more)
★☆☆☆☆
“AVOID SKY AT ALL COST! NOT WORTH THE HASSLE”
Written on: 14/03/2013 by chynna
After being a loyal customer with SKY for over 10 years, I was due a refund of 14 measley pounds. It has now been 4 months, and I have yet to see a single penny of that money. Customer services are incompetent, absolutely useless, unhelpful and just a bunch of call-centre people who respond from a script. It's such a poor excuse of a company that even the script isn't correct! I have spoken to countless people - each one giving me varied responses as to how my money will be refunded, I have... (read more)
★☆☆☆☆
“TERRIBLE”
Written on: 11/03/2013
WORST COSTUMER SERVICE OVER PRICED SERVICES AND WHEN I LEFT STILL TRIED CHARGING AFTER I CANCELED "ROBBERY" (read more)
★☆☆☆☆
“time wasters”
Written on: 04/03/2013
I had my installation date this saturday. I kept receiving texts and emails to remind me to be home between 1 & 6pm. I booked a day off and was home from 7am just in case if they arrive early. after seing no sign of Engineer i rang sky at 05:50pm to find out when was he coming. But they said its too late as the installation department is now closed...OK!!! what a lovely service.... (read more)
★☆☆☆☆
“Disgusting Customer Service ”
Written on: 26/02/2013 by bond_860
I cannot wait until my Sky Contract is up. With out a shadow of Doubt thee worst Customer Service I have ever came across!!! They don`t know what day it is never mind what customer service is!!! PLEASE AVOID SKY+ AT ALL COSTS... 2 WORDS... VIRGIN MEDIA... Taxi for Sky... AWFUL!!! (read more)
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Showing 11 - 20 of 227 Reviews
★☆☆☆☆
“What a con!!”
Written on: 23/02/2013 by donwhitehead (6 reviews written)
Don't be taken in by promises of M&S vouchers . I've been waiting since December and yesterday was told I am in a queue for a reply to my complaint. (read more)
★☆☆☆☆
“thanks for nohing sky !!! ”
Written on: 18/02/2013
thank you so much sky! you knew where to send the bill too and the stupid letter saying welcome to sky but the moden never EVER arrived! why ? well i never got an aplogy or explanation why the moden MISTERIOUSLY never got home. i gurss there arent enough tom toms or google maps for you to find my address which is quite central but i guess for stupidity there isnt a limit !!!!!!!!!! (read more)
★☆☆☆☆
“Worst company/package EVER??? AVOID AT ALL COSTS!!!!!”
Written on: 18/02/2013
Rejoined Sky after cancelling due to very poor customer service. I only re-joined as they had advised about 1/2 price offers. I was told it would be £42.50PER MONTH FOR EVERYTHING (Sky, broadband, and line rental). I said I would re join Sky on 6th Dec due to being told this and thinking it was an excellent deal. My 1st bill come through approx 4 days later saying I had to pay from 06th Dec to 7th Jan when they were only installing the sky & broadband etc on 18th! (Basically paying... (read more)
★★☆☆☆
“Awful Service even when your are trying to disconnect”
Written on: 11/02/2013 by david_chelsea (2 reviews written)
I have been using Sky TV services for over a year now and I have to say that I am very disappointed. When I actually signed up for their service I was under the impression that they offered the best service available and that was the main reason for which I chose them (after all, all companies offer access to similar channels – if not exactly the same ones). From the beginning several problems came up. An engineer visit – who would complete the installation process – was arranged when... (read more)
★☆☆☆☆
“Couldn't give a fig about customers!!!”
Written on: 08/02/2013
I am sitting here now with my sky screen on my tv displaying a big pop up sign displaying " for your information -to continue viewing please call sky phone......." what is going on? seeing as I pay the whopping sum of 80 quid per month to these muppets! This is still happening despite numerous expensive phone calls to stop this irritating pop up during films etc Me thinks that defection to Virgin is on the horizon asap (read more)
★☆☆☆☆
“Worst service ever!”
Written on: 03/02/2013 by Jigwe (1 review written)
We have had serveral technical faults and Sky has continuoslly refused to resolve the problem and alway reluctant to sent an engineer. I was once even told to unscrew my phone box.! Tha is where the line was drawn for me I am not a technician!!!!! They can also be very rude! (read more)
★☆☆☆☆
“awful”
Written on: 30/01/2013
I have had problems with their service for months. You call them it is an 0845 number, they tell you it's a six minute wait it is more like 15 to 20 minutes & the staff are horrendous. ---------AVOID AVOID AVOID AVOID---------------------------- (read more)
★☆☆☆☆
“Locked out of my sky e-mails”
Written on: 29/01/2013 by mandyb1963
I cancelled my subscription to Sky and still have about 18 days left before everything is moved over to another service provider. I was sent a survey which I completed yesterday, not a very complimentary one, I might add. An hour later I attempt to log into my e-mail account and cannot. I clicked on 'forgot password' and the only option I was given was to call Sky customer service. The automated operator informed me when I called last night, that someone would speak to me within 7... (read more)
★☆☆☆☆
“Virgin media all the way ”
Written on: 27/01/2013 by Beany1245
All I can say to all these reviews is never leave virgin media, and listen to their customer relations department, they make sense and always endeavour to help. Broadband is unreal mega fast compared to crappy phone line connection that sky have. Customer service experience is best out there and they don't charge tech call out fees. I was with sky for years and mostly put it down to a lazy attitude that I couldn't be bothered to switch, when I eventually did, it was the best move I ever... (read more)
★☆☆☆☆
“They dont know where the fault is....”
Written on: 23/01/2013 by ramu2211 (1 review written)
I have been with Sky for more than 5 years on TV, Phone and Broadband. Recentlywe are without Phone and Broadband for 5 days and they could not identify where the fault has occured...its terrible, they dont answer on phone properly, worst customer service, they are surviving just on Sky Sports otherwise no body looks after them...Callout charges are huge and they want their customers to agree even without looking at the problem. Money minting shameless provider...No one is best but Virgin is... (read more)
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Showing 21 - 30 of 227 Reviews
★☆☆☆☆
“AVOID AT ALL COST”
Written on: 22/01/2013 by ebok (1 review written)
Been Sky Customer 12 years + paid out over £10,000 in subscriptions on £65 plus extra room = £75 month!! SKY + HD box Contacted customer service after power cut wiped out all recorded programs on SKY + HD BOX Demanded £65 to fix and then not guarantee repair or even programs would be recovered Customer Services took 2 weeks to reply to e-mail On line CHAT never available. Have started to cancel all SKY - time everyone woke up to how little SKy care apart from anything except... (read more)
★☆☆☆☆
“Sky set up”
Written on: 21/01/2013 by marcos_freddy
How can they set up my sky package remotely... i have two phone lines reaching my property and the phone line and broad band was connected in the wrong one, meaning that i cant connect the TV in to the phone line, hence so far i cant use all the features i am paying at the moment... I have called the people that did the set up of the Sky TV, they say they got nothing to do with phone line or broad band... I am paying for one package or not? sh it!!! They did not even sent a phone!!! I... (read more)
★☆☆☆☆
“I understand your problem but.......”
Written on: 18/01/2013
I have been with Sky for more years than I can remember, I have recently struck on temporary hard times and struggled to pay this months bill, I called and was told don't worry we are not aware of the problem yet, on a second call I was told to make a payment by a certain date and then a few days later I received an email saying that I was being cut off! The phone call that followed was the most frustrating call I have made, there is nothing they will do except repeat the fact that they will... (read more)
★☆☆☆☆
“Sky service is rubbish”
Written on: 16/01/2013 by Enya
Entering into a contract with Sky was made very easy. They made it clear that if I wanted their broadband, I had to take up the package that included services I didnt require such as TV. I agreed as I was assured of the broadband speeds I would receive as they tested the present infrastructure in my street and my house and fibre optic broadband was present so according to them, I was going to receive the top speeds of Sky broadband! It soon become apparent that the speed was inadequate and... (read more)
★☆☆☆☆
“Go Virgin for A Better Service!!!!”
Written on: 13/01/2013 by Cognito (1 review written)
I had the misfortune to deal with sky when I turned to them just to pair two boxes over Christmas. Someone in a Foriegn country cancelled and deleted all my saved programmes on planner near to Christmas Day. I wrote to them and the offered my £4.82! Which includes the cost of my bill (3 hours approximately) my time and loss of all my programmes. Avoid this company at all costs as once you are with them you will get the substandard treatment from the point of installation. We were then told... (read more)
★☆☆☆☆
“Under no circumstances go with...”
Written on: 12/01/2013 by LiamByrne
Simple sKY are liars, Thief's and cheat money out of customers even when they are not providing the service we were being charged for it Please please someone take these guys to accou t for their Sh it services to customers (read more)
★☆☆☆☆
“Complete shambles and a company that DOES NOT CARE!”
Written on: 02/01/2013
I decided to go with Sky for my telephone, TV and broadband after being with Virgin for 10 years. Virgin's service was getting poor and apparently will get worse due to them not replacing their cables. Since 18th December, which is when they fitted the TV and 3 days later the broadband and telephone line it has been constant stress and hassle. The first day i was left with no phone service for 24 hours, when I realised the engineer had damaged existing wiring in my house. Sky's customer... (read more)
Susen067's Comment
Written on: 10/01/2013
10th January UPDATE - They are still not taking on my complaint even though I have written them another letter. It is the worst company for customer service. I still am having intermittent service and was without phone service again for two days this week, and no broadband and on demand services for several hours. They pass you from pillar to post and do not solve your problems. I will be moving as soon as the year is up to a more reputable company that DOES care for their customers.
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★☆☆☆☆
“a waste of money”
Written on: 31/12/2012
sitting here trying to find something to watch on this over priced sky tv all christmas it has ben a total sham nothing but rubbish repeats i will be phoning sky tomorrow to cancel my £50 plus rip off fee (read more)
★☆☆☆☆
“No telephone for 10 days”
Written on: 31/12/2012 by Connie60
We are new customers taking the TV, broadband and telephone package. TV went well, broadband Ok. Telephone to be connected Christmas Eve, this did not happen, long telephone calls via mobile to customer services, could not believe our phone is being answered by someone overseas, but our line is dead. Next engineers available on 3 rd January, so we are 10 days without phone. Totally unacceptable but despite our pleas Sky could not send an engineer out any earlier. We have no confidence... (read more)
Susen067's Response to Connie60's Review
Written on: 02/01/2013
Yes it is the way they treat customers. I am also a new customer and have had nothing but trouble:
I decided to go with Sky for my telephone, TV and broadband after being with Virgin for 10 years. Virgin's service was getting poor and apparently will get worse due to them not replacing their cables. Since 18th December, which is when they fitted the TV and 3 days later the broadband and telephone line it has been constant stress and hassle. The first day i was left with no phone service for 24 hours, when I realised the engineer had damaged existing wiring in my house. Sky's customer services response was firstly to hang up on me because the girl could not be bothered. The second time I rang back the man said it was a 'BT' issue and I had to ring them! I explained that my account was with Sky and not BT. I had to go to the expense of buying new wiring and pulling out all my furniture to refit this new wiring and socket. In the meantime I was having broadband issues (the phone was down so the broadband would not work either) I was also having on demand problems and everything else. The phone started working and then something else was wrong. I thought maybe the new wiring was wrong as I am not a technician just a mere female - and 2 days before Christmas my house looked like it had been burgled! Furniture and wires all over the place and I had no idea what was wired up correctly or incorrectly any more. Numerous calls to SKy at my expense from my pay as you go mobile which cost me a fortune, and they just kept saying it was not 'their' problem - who's problem is it then?? Everything worked fine until they came into my property. My phone worked for a couple of days but there were still issues with on demand not working. The phone has been down completely now since Monday, no incoming our outgoing calls, and intermittent broadband. The TV had the blue screen of death 2 days ago also - are they bothered? NO they are not! An engineer came round the other day to 'check' things and then left. The day after there was a crackling on the phone which was very loud and now the phone is dead again! I reported it to be told it will take at least 48 hours to repair. I asked for compensation or I will cancel the direct debit - they responded by saying I would be in breach of contract! They are NOT interested on the phone, on their website 'chat' help, when I email then or by writing them am letter. I am now committed to warming people to NOT go with sky because you will regret it. Look at the other negative reviews on here.
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★☆☆☆☆
“Absolte rubbish took our bill then cut us of saying we...”
Written on: 23/12/2012 by Rossy27
Absolte rubbish took our bill then cut us of saying we hadnt payd but new we were on fone day b4 complaing abowt takin all money we had owt bank n then cut us off so now we have to get bank statements to prove we pay absolute load of rubbish yous are would not recommend to anybody (read more)
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Showing 31 - 40 of 227 Reviews
★☆☆☆☆
“scam sky package”
Written on: 08/12/2012 by Michael49
I want to complain about your customer service for waisting our time for not connecting a phone line and broadband. I have waited since 19/11/12 for this and all I got is excuses and you wanting to cancel then reorder again but when I did that you then asked me to do reorder it again cause you didn't bother the 2nd time reordering.I contacted bt and the line needs to be put on the gold address system which you didn't bother to organize with them as it is on the register but not visible.... (read more)
★☆☆☆☆
“poor customer service”
Written on: 16/11/2012
We took out sky when they were offering a deal of £100 marks and spencers vouchers. We were told it would take 45 days to come through but no voucher came. My husband phoned sky who stated the vouchers had been sent via email (complete lie). We then received a voicemail today stating that the vouchers had been sent today again via email and again no vouchers. My husband then contacted sky who stated that the vouchers had not been sent today but had been re-ordered which will take another 45... (read more)
★★☆☆☆
“Aggressive tactics from SKY”
Written on: 01/11/2012
I've been with sky for just over a year and had no issues with the product itself. However, I decided to change to a different provider to save a significant amount of money. (I would lose SKY channels, but keep all the other channels I watch and recording facilities etc with TalkTalk). Upon calling to cancel my contract, the man tried to sway from my decision to leave for nearly 15 minutes before I hung up; without having ended my contract I may add. He was extremely pushy and I didn't like... (read more)
★★★★★
“sky tv”
Written on: 14/10/2012 by stephiefilby (12 reviews written)
Can honestly say have never had a serious problem with Sky. We have been using them for about 12 years and have always got what we pay for. We did have a slight issue a couple of years ago when they suspended our broadband due to a virus and only informed us by email (not much use when we had nointernet connection) but they gave us 6 months half price as an apology for two days on no internet so happy with that! We have everything through sky, because my husband is disabled they offered us... (read more)
★☆☆☆☆
“Skys internet too slow”
Written on: 14/10/2012
Skys tv is good but internet is rubbish!! Virgin media way better! (read more)
★☆☆☆☆
“Cost of calling customer services”
Written on: 26/09/2012
My phone and broadband was not working I tried to call to reprt the problem but the cost per minute was astronomical. I had to go to a friends house and use their email. I asked sky to ring me and they never did. The phone is fixed but it is not the point. You should be able to ring customer services and the rate of a normal call. (read more)
★☆☆☆☆
“sky”
Written on: 26/09/2012
my son took a package out with sky.unfortunatly he had to move because his lanlords girl friend was pregnant and they needed there house back.my son found a house to rent infomed sky there engineer came to fit dish,but said they could not because of tree at front of house.i contacted sky who said they would cancel sky tv,but not broadband/phone.i told them i had taken it out as a package deal and should be able to cancel it as a package but they said no.this cannot be right where can i go... (read more)
Pammy2905's Comment
Written on: 27/09/2012
Cancel your direct debit. If they cannot provide you with the service you've paid for then that is their problem not yours.
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★★☆☆☆
“Dreadful customer service and technical support”
Written on: 24/09/2012 by Jackip (1 review written)
I have been with Sky for eight months, no problem. Then, my telephone went dead, hence broadband became painfully slow and intermittent. Trying to get Sky to resolve any technical issues....well, it's less painful to stick needles in your eyes! Absolutely dreadful technical support. I still have four months left on my contract but I will be switching to Virgin as soon as possible. I would not recommend Sky to anyone. Adding insult to injury, I have been told they will 'consider' refunding... (read more)
★☆☆☆☆
“Rubbish, rubbish, rubbish”
Written on: 18/09/2012 by vdtn (1 review written)
Came ton install it phone, but there was noise on the line. Had to wait one month to get an engineer from BT. Then sky CANCELLED the order without giving any reason. So we have to find a new provider. (read more)
★☆☆☆☆
“Sky is a complete and utter waste of time ”
Written on: 27/08/2012
Sky is a complete and utter waste of time (read more)
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Showing 41 - 50 of 227 Reviews
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Donwhitehead's Response to donwhitehead's Review
Written on: 05/03/2013
Still waiting. All they ever say is "check your junk mail folder" . Breach of contract - I think so.