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| Customer Service | 4.7/10   |
|---|---|
| Features | 6.7/10 |
| Value for Money | 5.2/10 |
| Reviewer Rating | 4.9/10 |
| Overall Rating | 5.4/10 |
Full review by
Guest.
on 12th Apr 2008
User Rating : 9
Respect :
0
Sky offer an excellent deal on tv phone and broadband and fantastic customer service. Can thoroughly recommend to anyone
Guest.'s review and ratings | 19 words
Review by
EDDOL
on 9th Apr 2008
User Rating : 0
Respect :
0
Lip service to customer service
EDDOL's full review | 89 words
Review by
Guest.
on 4th Apr 2008
User Rating : 10
Respect :
0
The Sky + great piece of kit couldn't do without it.Love sky loads more channels than virgin. The sky plus is great for series link recording. Able to record when out good quality of picture when recorded not like the video tapes.
Guest.'s full review | 47 words
Review by
Juliend
on 18th Mar 2008
User Rating : 3
Respect :
0
As I have noted from previous reviews, the signal breaking up on replay of recorded programmes is our main beef.
Apart from that the Sky+ box functions well, if a little slow, but our PC is slow so I guess we're used to that!
Since having the box installed last week, we have seen the engineer once and liked him so much he is booked to come back again on Thursday!
Personally I believe the engineers are a lonely lot who like to make long term friends, hence the recurring problems!
Anyway - th ...
Juliend's full review | 158 words
Review by
jtilley
on 10th Mar 2008
User Rating : 0
Respect :
0
Hi have been a sky customer for 20 years and 3 weeks ago upgraded to Sky+ & multi room, until then we have never had a problem with Sky, since the sky + was installed just 3 weeks ago we have had a Sky Engineer visit us 6 times. The Sky + box looses signal and then locks down, there is some building work going on across the road and the engineer is adamant it is the crane, over the weekend the sky unit packed up twice, the crane has not moved. It always appears to pack up about 7:50pm, the scr ...
jtilley's full review | 233 words
Review by
Guest.
on 7th Feb 2008
User Rating : 0
Respect :
0
There is LITERALLY no point what so ever in buying Sky+ as the main feature, the fact you can record TV and play it back, does not work well at all. On some channels it works fine but on channels like Sky 1, Channel 4 and many others it will skip during playback.
There is no point having sky+ at all and I shall not be with them once I move out of my parents house. I would much rather have freeview.
The funniest thing is, to come and look at my box the customer service team wanted to charge me ...
Guest.'s full review | 111 words
Review by
Guest.
on 3rd Jan 2008
User Rating : 2
Respect :
0
Sky + is a total waste of time. I had sky upgrade me from normal to plus just before Christmas. It is in short totally rubbish. I have had two new boxes already and still encountering several problems. I have even had a senior engineer visit to check the whole system! My box freezes up:wont record:needs re setting every morning to access the sky plus features:Turns itself off and on randomly:when it does record it wont playback....i could go on...but wont!
My best advice is buy a dvd recorder ...
Guest.'s full review | 100 words
Review by
Suzy66641
on 30th Dec 2007
User Rating : 6
Respect :
0
I personally feel that generally Sky do not treat their customers very well at all. No bonuses for loyalty here once they have you as a customer they do tend to lose interest in any problems or concerns you may have in favour of recruiting new customers who get all the good deals and offers!
Suzy66641's full review | 104 words
Review by
davelekky
on 23rd Nov 2007
User Rating : 1
Respect :
0
After 3 boxes I would have thought we would get a good one. So far the same problems are still there and I'm considering cancelling my subscription if yet another service call to Sky doesn't cure our problems.
davelekky's full review | 112 words
Review by
The Hon Man
on 11th Sep 2007
User Rating : 0
Respect :
0
There is not enough space for me to write what I think about Sky plus but in a nutshell here goes.
I have had 6 engineer visits; two new boxes, 3 letters to the managing director of Sky and umpteen phone calls listening to the same recorded message. I ended up going to the Sunday newspapers. I rest my case.
The Hon Man's full review | 71 words | 2 comments added.
Review by
musiccunny
on 14th Jul 2007
User Rating : 3
Respect :
0
It does my head in 70% of the time. I can't get all the channels I'm supposed to.
We have had Sky movies on for 5 months, we can only pick up the first 2 movie channels it's too jumpy to watch a film,
if it's raining outside you have to turn the sky plus box off and watch good old analogue TV.
musiccunny's full review | 104 words
Review by
soozonholiday
on 1st Jul 2007
User Rating : 10
Respect :
0
Had NTL for about 5 years before moving to Sky and Sky+ last year. Wouldn't be without it and certainly wouldn't go back to NTL. Love the freedom it gives us as we record and series link all favourites like Eastenders but can watch them when convenient plus if they have changed when it's on we don't get caught out! We are no longer ruled by the TV and it's great. We have had a couple of "accidents" but this is just because we got greedy and tried recording 2 programmes at once whilst still tryin ...
soozonholiday's full review | 273 words
Review by
Geester
on 4th Jun 2007
User Rating : 2
Respect :
0
I have been phoning Sky for about two years with Sky+ problems. I seem to hear about so many people with issues with this system but they consistently deny it. Very strangely, around the time it all started going wrong I started getting persistent phone calls from their annoying little sales type persons trying to sell me breakdown insurance - big brother conspiracy... hmmm??
The problem I have is that every couple of weeks the whole system starts to "hang" during playback and even sometimes ...
Geester's full review | 233 words
Review by
Oscar475
on 12th Feb 2007
User Rating : 6
Respect :
0
I've been a sky customer since they began. Sky+ for just under 12 months. I'm on my 4th box and each of the three serviceable ones has had a different problem. I'm hoping this one is OK as my 12 month guarantee is about to expire.
The engineers tell me that the replacement boxes are reconditioned ones. I suspect they're going back to the workshops with intermittent faults, appearing to be OK then sent straight back out again as they found no fault. It's just a merry-go-round of useless products ...
Oscar475's full review | 164 words | 1 comment added.
Review by
ddchad
on 28th Dec 2006
User Rating : 0
Respect :
0
Their customer support is beyond rubbish it is so so so so bad and rage and upset inducing!
ddchad's full review | 79 words
Review by
rodders14
on 7th Dec 2006
User Rating : 8
Respect :
0
I have only had my box less than a week and it has played up from day one. The slow response of the controls means when you press a button you have to wait to see if it is going to respond or not, when pressing some buttons the unit thinks you have pressed another i.e. press back up and no message alerts comes up on the screen. It is absolutely impossible to either scroll up through the on screen display as it will very quickly select something completely different or to select a channel by keyi ...
rodders14's full review | 235 words | 1 comment added.
Review by
onlinemark
on 19th Sep 2006
User Rating : 1
Respect :
0
We had our Sky + digibox replaced 4 times with each one having a different fault. The last replacement broke down within an hour of the engineer replacing it, so I decided to cancel my Sky + account. It's a great idea in theory but in practise, it doesn't work. Either the hardware or the software (or both) is flawed. I got a Humax Freeview recorder and although it doesn't have as many channels, it is light years ahead of Sky + when it comes to reliability.
onlinemark's full review | 86 words
Review by
stricklin
on 15th May 2006
User Rating : 1
Respect :
0
I have been a happy Sky+ customer for 14 months, and I have been with Sky for almost 10 years. The hard drive on my Sky+ box now has a well known fault (well known to Sky anyway) making it impossible to record, and I have lost all the recorded programmes I have accumulated over the last 14 months. No big deal of course, BUT as the warranty ran out after 12 months (2 months ago), Sky says it will cost at least £65 for them to send out an engineer.
Not the end of the world, but as a top pac ...
stricklin's full review | 164 words
Review by
AndreaG
on 20th Apr 2006
User Rating : 5
Respect :
0
Sky+ is a great idea, but it does not seem to have all it's teething problems sorted out as yet.
We opted for Sky+, though we had to pay for the box and an extra £10 per month, even though we were already Sky customers (I think we should have had some kind of loyalty discount). The reason why we opted for Sky+ was because my husband works funny hours, and so he tended to miss the programmes that he wanted to watch, because our Video recorder had gone on the blink, and of course you can ...
AndreaG's full review | 214 words
Review by
guschops
on 14th Mar 2006
User Rating : 1
Respect :
0
Ever since I saw Sky+ at a mates house I wanted it, so I invested in it and it was everything and more I wanted it to be. Over the past 3 or 4 months it has started to act up, no big deal to start with, just reset the box and away she went. Recently with the latest software update the Amstrad boxes have really started playing up (just go on an AV forum and look up Sky+ Amstrad boxes. Basically I would be watching TV and the audio would go out of sync, the box would realise it was out of Sync ...
guschops's full review | 300 words
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