I contacted Russell Hobbs about my broken kettle lid and, it's true they don't supply a replacement, but they told me they would replace it with a nearly identical Brota model free of charge under their 2 year guarantee. They needed no proof of purchase date but just asked for the serial number on the base. They are allowing free replacement for items manufactured up to 2 1/2 years ago as items may sit on shop shelves for a while. A new kettle arrived free within 4 days of my call to their customer services