written by 367Pereira on 06/01/2022
The fencing they supplied is wonderful. I can't fault any part of the service from ordering on their website to delivery. It potentially could have arrived a little quicker as we had to wait a month or so but is was worth the wait.
written by LeeW9 on 17/06/2021
My bin store lid split and I contacted Jacksons who said they will send out a few replacement panels for me to fit. This was in April and I’ve had the misfortune to be dealing with a chap who has consistently not bothered to fulfill his commitments to keep me informed and actually get this posted out to me. It’s now late June and still nothing. Probably the worst customer experience I recall, very frustrating. I’ve now given up and decided to just try and deter as many potential customers as possible. Their products aren’t great in terms of fit and finish, there is better stuff out there for sure. Go elsewhere….
written by scotty18 on 26/04/2021
I placed an order for 18 fence panels and a retreat shelter. One fence panel is defective and has a split and some wood appears to be splintering. I contacted Jackson as was informed that this was what they expected to see. I pointed out that this only one panel out of 18 was defective so it can't be that common place. I then received the same response from the Regional Manager who just repeated the same lame excuse and advised they will not be replacing the panel. Case closed! I can only assume that Jackson have a lot of orders and do not need to worry about negative feedback.
written by Kingstonj27 on 31/07/2020
Jackson’s 25 year guarantee based on Jakcure treatment process is worthless. Jacksons did not respond to messages I sent over a two month period - Their customer support service is as shoddy as their over priced products. They will not stand behind the quality statements on their website - 'crafted for life, made with passion'. Based I my experience with this company - Do not buy from this company This fence and gate in the pictures is less than a year old A major factor in choosing the Chilham range of products was the statement 'All timber used throughout is superior quality Jakcure® treated softwood guaranteed for 25 years'. So you can understand my disappointment that in less than 6 months, across a very mild winter, the panels and gate had parts that had warped and some gaps were appearing in the panels and the product doesn't look as though it will last 25 years.' There is no doubt that the fencing I have received does not meet the expectation detailed on the Jackson Fencing website - 'crafted for life, made with passion'.
written by JordanMonroe433 on 03/11/2018
Great company and really easy to get help and support to get things right.
written by Martin34 on 10/03/2018
Fencing panels were solid and well finished. Delivery driver very helpful doing an excellent job under less than perfect circumstances.
written by Howardv311 on 04/03/2018
Posts were of good, uniform quality and for once, a company supplying fixing screws has supplied good quality hardware. I will be replacing all of my posts with these from jacksons fencing.
written by bottleofscotch on 26/02/2018
Ordered some more post and rail wood - I'm always impressed with the quality of the timber provided, and the impregnation process which allows them to guarantee it for 25 years - worth having in my heavy clay soil. Not the cheapest, but I have more faith in it lasting than some others I have looked at.
written by O'Keefepz409 on 12/02/2018
Delivered quickly and reliably - albeit on the back of a large lorry. Would’ve preferred smaller vehicle delivery as was a small delivery
written by HectorBarnett on 20/01/2018
Very pleased with the quality of the fencing I purchased and it was delivered as promised. Delivery guy was friendly and helpful. Would recommend this company as reliable and good to do business with. Hilary
written by neilftaylor on 10/01/2018
We were delighted with the quality of the fencing.It was far better than we have bought before and very little more expensive. We would recommend it to anyone.
written by davestackhouse on 29/12/2017
As always top material, easy to order on line, quick & helpfull delivery.
written by Warner496 on 26/12/2017
Order delivered as scheduled, well palleted and unloaded by cheerful and careful driver. No defects in any of the 50 pointed poles ordered and delivered.
written by Angelov257 on 28/11/2017
I bought 'Venetian' fencing from Jackson's as I liked the style and they seemed to be only supplier. The panels are sturdy but the top rail planks were wonky and give a really wavy line if you look along the top of the fence from one end (my fence is 90cm but you wouldn't necessarily notice this if it was a high fence). I think the Venetian fence panels and associated components are expensive compared to other fencing options. Most annoying was the large, heavy and virtually indestructible pallet I was left with my delivery! If I's been told I'd be left with this large item of junk in my garden I would have asked them to take the delivery off it and take it back with them before leaving my address.
written by Lel27 on 20/11/2017
We ordered some fencing and sleepers and have to say the products are excellent as ins the service and delivery. Could not fault and would definitely recommend . Sleepers were solid and of excellent wood quality as were the fence posts which we can see would be very long lasting
written by on 15/11/2017
Great company very good communications. The staff are very friendly and extremely helpful, from the office who made sure my small order got to me in a very timely manner to the driver who took the patience to find us in the country and greet us with a big friendly smile. I would use this company again and would recommend it to anyone based on my experience of them. Thanks guys.
written by Smarti007 on 06/11/2017
Efficient service, great products and a thoroughly satisfactory outcome
written by Thermexman on 28/10/2017
Great quality fence panels. Delivered quickly and efficiently. Very happy with the whole service.
written by on 16/10/2017
Item received on the promised day. Driver had followed all of the special delivery instructions to deal with restricted access. Item arrived as a bundle but driver let us check item before he undid bundle to make it easier for him and us to off load. Item was of good quality and went together easily as required. The pergola looks the part and definitely enhances the end of our drive. Because we had the pergola installed as a corner set and the corner was not a perfect 90 degrees we had to cut a piece of the wood. This cut clearly showed the total penetration of the preservative. I am sure the pergola will have a long life.
written by on 16/10/2017
I ordered some treated posts for my road demarcation!. They were of excellent quality delivery was made direct by Jacksons ,and not to mention him by name the drivers efforts were outstanding at making this delivery possible under difficult traffic conditions , with a smile and great customer focus!. Well done the driver!
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