Solopress - Reviews - www.solopress.com

★★★★★
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Latest Reviews

★☆☆☆☆

“Appalling service”

Written on: 26/02/2016 by Newwave (1 review written)

We have ordered thousands of pounds worth of print from them. But we have had a number of issues. The biggest is there colour shifts, we have just done a few items together printed at the right quantity to be done in litho, and the colours are massively different, even though the same images are on each. Our client rejected them rightly so. We spoke to Solo Presses customer service team then supervisor, they insisted there was no issue, though photographs of the print showed clear differences… Read Full Review

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★☆☆☆☆

“Very poor quality print job and abysmal customer service”

Written on: 01/02/2016 by SJGee (2 reviews written)

My company ordered A4+ glossy folders for a client seminar. When they arrived the quality was shoddy to the point of being unusable. The edges were not aligned, there was cracking on the folds and the business card slits had been cut landscape rather than portrait.I complained and asked for the job to be reprinted. I was asked to send photos which I did immediately. The response from was that as I had missed their error with the business card slits in the proof it was my fault and as they had… Read Full Review

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★★★☆☆

“Quality Print, but management of deliveries needs...”

Written on: 16/10/2015 by Desig (1 review written)

Quality of print is great, but it's the poor management of deliveries that lets them down. Despite written instructions, follow up phone calls and verbal confirmation, they still sent delivery to wrong address, causing immense inconvenience, embarrassment and additional expense to ourselves. We had to ask for a refund for the additional delivery charge we had to pay, and this was only offered after Solo said they would rather give us a discount on our next order! … Read Full Review

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★☆☆☆☆

“Do not order from Solopress - disaster!”

Written on: 16/10/2015

I have just received my leaflets, with a huge white line going across the artwork, which is obviously a misprint and a fault of Solopress. When called to discuss a refund I was told that they could refund me 25% of the price I paid; which is appalling. I don't have time to have them reprinted and lost my money. The customer service have no respect for the customers, money grabbing, unprofessional crowd. I will never use their services again. Lame… Read Full Review

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★☆☆☆☆

“Sent wrong order, replacement order now 3 days late!”

Written on: 26/07/2015 by Kaleigh28 (1 review written)

Was firstly sent wrong order & now replacement is going be 3 days later than stated! All I keep hearing is sorry, but no help!… Read Full Review

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★☆☆☆☆

“Flyers for business ”

Written on: 24/07/2015 by NatalieMcGregor179 (1 review written)

Ordered online 5000 flyers and paid for them was promised next day delivery no chance I had email after email with excuses stay away for your own sake the first price they give you will not be the price you will pay these people should be stopped from trading never again… Read Full Review

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★☆☆☆☆

“Bad Service & print quality”

Written on: 14/07/2015 by Allisonbl119 (1 review written)

I used to use solopress for a lot of printing but stopped using them as the print quality and service went downhill. A few years later I got contacted by a salesperson asking me to go back as their prices, service & quality improved. So wish I never bothered 3 jobs later all jobs are extremely bad print quality wrong colors, different colours in same batch and bad spot UV. Customer service is a joke and not helpful at all. Stay away if you want good quality or use instantprint.co.uk cheaper… Read Full Review

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★☆☆☆☆

“I got a job done 50 copy for £75 net order they quote...”

Written on: 11/07/2015 by Slade235 (1 review written)

I got a job done 50 copy for £75 net order they quote £250 FOR 100 COPYS… Read Full Review

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★☆☆☆☆

“Worst customer service!”

Written on: 12/06/2015 by RonanOlson413 (1 review written)

I ordered some stapled brochures from jpg files which I have done on previous orders (same files, just changed some photos). The product was awful – they have compression artefacts around the text, the images are not sharp and there are red marks on some the brochures. The brochures had printed fine on the previous job. As I had an event I was forced to use some of these awful brochures, and have spent the following 2 months trying to get a reprint or refund. For the sake of 100 A5… Read Full Review

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★☆☆☆☆

“great as a one off, terrible for anything more”

Written on: 28/05/2015 by mqGlover413 (1 review written)

My first order with Solopress was great. Quick turnaround and good quality. Every other order since then has led to multiple reprints and countless emails and phone calls with a different person every time. If you need a quick one off job, then go for it. If you're trying to print business cards for an entire company and require ongoing service, consistent future printing and an account manager, look elsewhere. - I ordered a small batch for a few staff once, was happy with the results so… Read Full Review

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★☆☆☆☆

“Diabolical service”

Written on: 20/04/2015 by JoslynMcCarty375 (1 review written)

Have used before with no problems, but the last 3 orders (placed within a few days of each other) have been a disaster. Appalling communication, failure to adhere to next day delivery guarantee, empty promises and a total and utter lack of understanding of their customers needs or indeed any customer service at all. Wouldn't touch again with a barge pole… Read Full Review

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★★★★★

“Highly recommended, top quality, peerless customer service”

Written on: 18/03/2015 by JonoClouds (3 reviews written)

The staff at Solopress responded in minutes to my emails, were friendly and helpful, gave good advice and assisted me in making the best choices for our banner. The item was received on the day it was promised, is of top quality and has been very well-received by members of our organisation. A first-class printing service… Read Full Review

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★☆☆☆☆

“APPALLING !!”

Written on: 11/10/2014

Appalling !! After having an amazing experience - I went back to solopress for a larger order, with a view to get work done over £1000 in total. This time around, they allocated a very junior designer - this designer was unable to get basic things like font size right in English, or the colour of the fonts. Kept asking for a new designer but to no avail- two weeks later, still the same designer and the same exact problems. Got a call from someone - customer service - told me they will… Read Full Review

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★☆☆☆☆

“Samples only reflect large print quality”

Written on: 30/06/2014 by Waughdh257 (1 review written)

I ordered a sample pack to select the quality and then submitted an order and paid for 350 gsm gloss cards. Luckily I ordered a proof as the finish was appalling; the print quality was lack lustre, with little evidence of gloss card quality and the cut edges were feathered showing the white card stock. When I called there was no customer service support at all, I was transferred three times and then told the problem was that a print run of 1500 would be printed digitally but the original… Read Full Review

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★☆☆☆☆

“Atrocious Customer Service, Misleading Pricing but...”

Written on: 26/05/2014 by MalcolmKennedy336 (1 review written)

DELIVERY TIME: Excellent PRODUCT DESIGN & QUALITY: Excellent CUSTOMER SERVICE: Atrocious PRICING: Misleading. You may end up paying MUCH more than advertised. If you decide to use them, budget for twice as much as advertised because you never know what else you will be charged for. Trust me, they will milk you dry. ADVERTISED: £70. ENDED UP PAYING: £126. TEMPLATES: Abysmal. Nowhere near as good as Vistaprint's. Designed to make it as hard to design so that you end up being charged… Read Full Review

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★☆☆☆☆

“Poor from start to finish”

Written on: 13/05/2014 by DavidS1985 (1 review written)

I spoke to a member of staff about my requirements and was advised that they would be able to fulfill everything. On the first day I had sent my requirements via email and advised that additional graphic design will take another day. Taking that on board I followed up the next working day and was met with that it will not go any further until full payment is made otherwise there will be further delays. After payment I followed up and was advised that it had gone to the design team (11:40)… Read Full Review

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★★★★★

“Great service and final product ”

Written on: 06/05/2014 by Murdockbx1974 (1 review written)

The service from beginning to end was great! The staff were very helpful and manage to solve any issues I had. They also managed to still get this delivered to me by the date I needed even thought we did come across some issues. The proof samples you send across are a great idea especially the video demo demonstrating how my flyer would look and unfold. Would defiantly be using Solopress again very soon… Read Full Review

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★★★★★

“Professional and Efficient Sercvice”

Written on: 25/04/2014 by dqCook172 (1 review written)

I am very happy with every aspect of the service I received from Solo Press. The price was fantastic, the help and advice I received was both prompt and extremely useful, the finished product was exactly as expected and the delivery was lightening fast… Read Full Review

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★★★★★

“Fantastic service, quality and customer support!”

Written on: 24/04/2014 by Braidenu52 (1 review written)

I am extremely satisfied with the service and work from solopress. The chat feature puts the company above and beyond any other service I have used. It allowed me to ask questions and have them answered immediately. - a feature I've never seen with other printing services. I had an issue with my files but I was emailed immediately asking me to rectify the issue - I unfortunately missed this email yet my prints were still ready on time! Impeccable service. The quality of the prints is superb… Read Full Review

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★★★★★

“Great results make us look good every time”

Written on: 14/04/2014 by Emulate3D (1 review written)

We run a "trade show bingo" each time we exhibit, and other exhibitors who use our software help out by displaying an advert for us on their booth. This means we need a "bingo card" with all their logos and booth numbers at the last minute, and it's designed to be eye-catching. The Solopress team turn it around fast every time and we know we're going to have an attractive piece of advertising to give out at the show. At the latest show we had a folded 350gm/m2 glossy card, which looked and felt… Read Full Review

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