Capture the day, Essex - www.capturetheday.tv Reviews
Latest Reviews
★☆☆☆☆
“WORST SUPPLIER EVER – DON’T DO IT”
Written on: 15/02/2013
8 months after the wedding we finally received the dvd (only 1 copy, then had to chase again for other copies). I have never felt so angry and upset at someone this much in my life. We spent more than we wanted to on a dvd to make sure we got something really good and although it is good it’s really not worth the stress and feeling like you’ll never receive it. There will be other people out there that can do a good job and service, and probably charge less. I wish I had read these... (read more)
★☆☆☆☆
“The worst customer service ever!”
Written on: 16/07/2012 by Leemanrob1
We were give a date of 10 weeks for the finished product. My wife and waited a 2 years and counting for for the finished product. He produced nothing in that time period, we managed to produce a baby!!!! The guy had the cheek to attend a wedding fare to get more business when he hadn't even concluded business with us the client. Over priced under serviced and a truly dreadful communication. I wouldn't recommend anyone hire him. I would recommend that owner get into another business,... (read more)
★★☆☆☆
“Not sure how to rate Capture the day”
Written on: 22/05/2012
I got married in August 2011 and booked Greg after he did a wonderful film for one of my close mates weddings. On the day he was excellent and made everyone feel at ease and to be honest we didnt even notice he was there which is ideal in my opinion. When we got back from our honeymoon we sent him the songs we wanted on the film and let Greg get on with it. I suppose this is where the issues started. His communication skill are woeful, which is where all his problems are really. I dont... (read more)
★☆☆☆☆
“Absolutely terrible service, do not entertain this man.”
Written on: 11/03/2012 by Marineng1 (1 review written)
Hired Greg from Capture the Day to video our wedding on 30th May 2011, was paid in full prior to the wedding as requested. The only correspondance we had after the wedding was him requesting what songs we wanted on DVD, since then we have had no contact with him, despite numerous messages and emails. I can't believe this has happened and can't believe he has managed to do this to so many other people and still get away with it. He is a dark cloud over a perfect wedding. (read more)
★☆☆☆☆
“Brilliant job IF you ever get your video!”
Written on: 28/02/2012
I booked Greg after seeing my Sisters video which was amazing and anticipated mine to be just as good, however after getting married in July 2011 I'm STILL waiting! I have left numerous e-mails and voice messages since September 2011 to see if he even recieved my honeymoon pictures and songs but to date (28th Feb 2012) I'm still waiting for a reply. After reading reviews on here I am now seeking legal advice and have contacted watchdog! Like you all I just want to re-live our special day... (read more)
★☆☆☆☆
“Worst Wedding Supplier Ever!”
Written on: 09/01/2012 by secretsquirrel2010 (2 reviews written)
Worst service ever! Got married in June 2010, Paid extra for Honeymoon photos to be added and paid hundreds more for the HD service - got neither. He doesn't reply to emails, nor answer the phone. DVD took 5 months to reach us and when it did it was minus the extras we'd paid for. 18 months on, i still don't have what we paid for. I will NEVER ever recommend this supplier to anyone. Avoid at all costs - doesn't have a problem in cashing your cheques as soon as they arrive but don't expect... (read more)
★★★★★
“A long wait but a FANTASTIC wedding DVD”
Written on: 04/11/2011 by CharliLichman (2 reviews written)
So it has taken over a year to get the DVD of our wedding BUT it is absolutely fantastic. I know that Greg has clearly gotten behind with the DVDs but he is not a conman, I really believe that if you wait you will one day get the DVD that you have been waiting for and it will be very good! We LOVE the DVD and hope that all still waiting for the DVDs that they have paid for get them soon. Charlotte (read more)
★☆☆☆☆
“STAY AWAY FROM 'Capture the Day'!!”
Written on: 30/09/2011 by dlander (1 review written)
We are currently going through the same problems. We have sent numerious emails, letters and left phone messages, he continually ignores us. It is funny how he managed to cash our cheque so quickly before the wedding!!! We got married on 11 June 2011 and although we have not waited as long as some of the poor people on this review site the whole experience is making me feel really ill... it is so stressful and upsetting, for me it has really taken the shine away from the day! We are... (read more)
★☆☆☆☆
“Appauling”
Written on: 18/09/2011 by CharliLichman (2 reviews written)
Married 24/10/10. Paid in full, no DVD or contact. Looking to proceed with legal action or possibly watchdog. If you are in the same position as us send me an email, we will see if we can get something done about this man. Charliburgess at hotmail.com (read more)
Charlilichman's Response to CharliLichman's Review
Written on: 04/11/2011
Have now got the DVD and it is absolutely AMAZING!, fantastic quality and more than we expected, worth the wait (even if it was rather long)
Thank you
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★☆☆☆☆
“Capture the day videography - NO WEDDING DVD”
Written on: 27/08/2011
We had our wedding on the 14th august 2010 and as of yet (27th august 2011) we still havent received our dvd. We have sent numerous emails and telephone calls to a free phone number no one ever answers we always have to leave messages which has never been reponded to. I cant beleive he can treat people this way i thought we were the only ones he had done this to but obviously not after reading this forum. We called him today threatening legal action if no response i will take this further... (read more)
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Showing 1 - 10 of 19 Reviews
★☆☆☆☆
“Capture the day videography”
Written on: 17/08/2011 by moonie1980 (1 review written)
We booked capture the day for our wedding on September the 5th 2010 and as yet on August 17th 2011 we still have not received our dvd. He gave us all the big spiel when he first came to see us about how his service speaks for itself blah blah blah and that he doesn't have to offer discounts because he is so good. Well please if you are reading this DO NOT book him and tell anybody you can not to either. My husband and i over the past year have tried time and time again to get in contact... (read more)
Fungirl10's Response to moonie1980's Review
Written on: 31/08/2011
We are still waiting 1 year 1 month after our wedding. Its so sad that couples have to go through this. We have done all we can to get our video, legal action is now being started.
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★★★☆☆
“This is an update on our previous review to report...”
Written on: 12/04/2011 by ChrisEssex (2 reviews written)
This is an update on our previous review to report that we have now finally received our disk from Capture the Day. The quality is excellent, it is well filmed and edited and the final product is nicely presented. The music soundtrack we provided has also been used effectively, providing atmosphere without ever becoming intrusive.
We are over the moon with the final product. It's just a shame that it has taken the threat of legal action and the helpful involvement of Heart FM (at whose...
(read more)
Guest's Response to ChrisEssex's Review
Written on: 21/06/2011
We still havent received ours even after being promised that we would get it within 6 weeks. Its now be over 2 months now. We have had no option but to get trading standards involved (Consumer Direct).
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Guest's Response to ChrisEssex's Review
Written on: 04/08/2011
Hi there, I'm still waiting in anticipation for Capture the Day to get back to me regarding our wedding DVD from our wedding in August 2010!! Yes we are a few weeks away from our 1 year anniversary and have not got a video to remember!
I'd be grateful if you can share any contacts you have at heart or any tips on how to get something out of this man.
I've emailed countless times now and threatened legal action. The last email I received was in February telling me it would be ready in 4 weeks.... welll..... nothing yet!!!
I am extremely annoyed now and don't actually care for personal problems! If I don't do my job, I don't get paid. Same applies, if you are paid to do a job and unable to complete it, you need to fulfil your promise and get the work outsourced! Unacceptable!!
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★☆☆☆☆
“So glad we've found this forum. It's comforting -...”
Written on: 31/03/2011
So glad we've found this forum. It's comforting - although depressing - to hear that we are not the only couple to have been conned by this man. At least we have some home videos of our day but it seems unlikely that we will ever get our professional video. Or our money back.
Although the words Greg Coyne, Capture the Day and professional don't really go together.
Let's all descend on 4 Reynolds Court, Great Baddow, Essex and tell him exactly what we think.
AVOID THIS COMPANY AT ALL COSTS
(read more)
★☆☆☆☆
“I have just found this site and am interested to see...”
Written on: 29/03/2011 by ChrisEssex (2 reviews written)
I have just found this site and am interested to see that we are not the only ones experiencing this problem with Capture the Day.
We married in September 2008 and ordered both standard and high definition videos. We eventually received the standard def (which was brilliant) but we have been chasing for months to get the high def version. Again Greg is ignoring all emails and phone calls. We too have had the ill-health excuse and have made full allowance for this, but I understand from a...
(read more)
★☆☆☆☆
“My wedding was over 6 months ago. I emailed when we...”
Written on: 29/03/2011 by wh (3 reviews written)
My wedding was over 6 months ago. I emailed when we returned from honeymoon, and then again in January a few times to enquire about the progress of the DVD. Finally got a response from Greg Coyne at the end of January to say that he had been ill and I could expect delivery by mid March. That is the last I've heard, after numerous emails, phone calls and now letters. I'm absoluetly devastated that we might never receive our DVD, the money doesn't even come in to it. Am now taking the advice... (read more)
★☆☆☆☆
“I'm so glad I found this website, we had provisionally...”
Written on: 17/03/2011
I'm so glad I found this website, we had provisionally booked them for our wedding in June 2011. We have left several voice messages for them to come back to us, as we had still not had anything confirmed in writing since booking at the beginning of Feb. After reading all your reviews, we've cancelled. Not prepared to take the risk and luckily for us I managed to cancel the £100 deposit cheque before they cashed it. (read more)
★☆☆☆☆
“I am so glad I have found this site and know that I am...”
Written on: 08/02/2011
I am so glad I have found this site and know that I am not the only one having trouble with these guys. We got married in August 2010 and was told it would take 10 weeks. I started chasing up in October and have not heard back from them, not a peep since our wedding day. I've sent numerous emails and left dozens of phone messages.
I am extremely frustrated and have threatened legal action now.
I paid A LOT of money would really like to be able to watch my wedding video, they are...
(read more)
Wh's Comment
Written on: 07/03/2011
Hi, did you ever get your DVD?
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Guest's Comment
Written on: 30/05/2011
I still have not received the DVD. After I threatened legal action I got an email apologisng and saying I'd have it in 4 weeks. However, I responded asking how he'd like us to supply our music and never heard back from him. That was March!
I've emailed again pointing out how disappointed I am, and ofcourse have not heard back.
I've reported it to watchdog - but haven't heard back. Any ideas on the best course of legal action that doesn't cost as much as the DVD??
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★☆☆☆☆
“Wedding was in July 2010. We made contact with them in...”
Written on: 03/02/2011
Wedding was in July 2010. We made contact with them in October and was told they had some problems. They did not advise us on any date that we would get our precious wedding video. Made contact again on the 18th January 2011 but still have not heard anything back (Date today is 3/2/11). I know I shouldnt feel like this but all the stress and the worry has really ruined it for me. I am seriously considering waiting another week and asking for my money back. Im so upset by this, me and my... (read more)
★★☆☆☆
“Wedding was in June, heard nothing from them after the...”
Written on: 05/10/2010
Wedding was in June, heard nothing from them after the wedding or honeymoon, chased 3 times and finally got a response in august asking for our song choices and honeymoon pictures and that would be ready in 4 weeks... now 8 weeks on, still no dvd, they don't reply to emails or phonecalls... after chasing was advised that some problems out of their control... would not recommend. (read more)
Lady29's Comment
Written on: 08/01/2011
We are having the same problem. Have you received your DVD yet?
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Mr And Mrs1's Comment
Written on: 10/01/2011
We are also in the same situation. Got married in August 2010 and still no dvd. They did respond in November saying that they were having problems and that our dvd would be ready by Christmas but we haven't heard anything since.
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Wh's Comment
Written on: 11/01/2011
As are we. Wedding in October and no contact since. Has anyone had any contact with them?
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Lady29's Comment
Written on: 11/01/2011
we have had no contact since end of November and were last told that he had personal problems but didn't give any date on when we would get our completed copy. I don't understand why they would turn up and do the filming but not send the final version.
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Wh's Comment
Written on: 13/01/2011
I live locally to the address on the website so am thinking of going round there and trying that.
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Nilpoints's Comment
Written on: 26/01/2011
Me too!!
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Fungirl10's Comment
Written on: 27/01/2011
Our Wedding was in July. Still no sign of our DVD. Sent a email last week but havent got back to us. Their number always goes to answerphone. Cant believe we have paid £1350 to be treated like this.
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Reeny1207's Comment
Written on: 07/03/2011
Great! My wedding was in Nov 5th - sent an email after the wedding to say thank you but didnt get a response which i thought was odd but presumed they were busy with Xmas etc. Tried to call a couple of wks ago, left a voicemail and had no response. Call again today and going to voicemail still. Have sent another email but judging by your comments i wont hold my breath for a reply. Really annoyed as was told the DVD would take 6-8 wks and its been 4 months now and have had no contact.
<br/>
<br/>Hardly good customer service and not like they were cheap either.
<br/>
<br/>Really worried now!
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Guest's Response to CharliLichman's Review
Written on: 16/11/2011
Out of interest Charlotte, how long did you have to wait?