The French Bedroom Company - www.frenchbedroomcompany.co.uk

The French Bedroom Company - www.frenchbedroomcompany.co.uk
★★★★★
4.6
91.0% of users recommend this
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“long wIait!!!”

★★★☆☆

written by Malone235 on 08/12/2018

I’ve ordered two beds from the company nice products but a three month waiting time on a bed why???? Happy to take full payment which I thought was a bit greedy and no feedback to date,I do find the “ white glove service “ a bit greedy to ( basically they set the bed up and take your rubbish, something I would expect for free when I’m waiting 3 months for a bed) purely my opinion but again when your spending nearly 2k on a bed, o & have I mentioned the 3 month wait I would expect them to wipe the charge. Customers Talk and like I say it’s left me a bit peed

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“Embarassing”

★★★☆☆

written by roughsleepers on 29/04/2013

We ordered an upholstered versailles 7ft bed last year in July. We waited and waited and waited,,,, In December the bed was about to be delivered and they discovered it was the wrong size. We contacted Lulu and Georgina a lot and their contact was reasonable but not desperately keen to resolve the problem and they seemed to not always know what was happening. They did give us a small refund and then the supplier arranged for antemporary bed which has been fine but has still delayed the redecoration of our bedroom. We also bought a mattress which is comfy although some of the stitching was a bit shoddy. We were assured that we would have the bed we ordered in 8-10 weeks ie the middle of March at the latest. It is now nearly May and despite a few recent contacts with the girls we still dont have our bed. Does our bed exist, is this company a sham, We are genuinely concerned, We have had no contact from them since our last phone call about 10 days ago, why not? This is appalling. We paid several thousand pounds for something we still do not have and they do not seem all that bothered,

Thefrenchbedroomcompany's Response to roughsleepers's Review

Written on: 24/05/2013

Hi, we're really sorry to read this review.

There have been large delays to your bed, and we've been really apologetic and forthcoming about this - offering to refund all of your money, discounting the cost of the bed, sending you a temporary bed so that you have something to sleep on, we've also given you free White Glove Service and a bottle of champagne. These delays are very rare and incredibly frustrating and we always do all we can to help the customer out.
We have been calling you and also texting you (at your request because you are too busy to take our calls) with updates.

We are very sorry for the delay to your bed. We can assure you that w'e're doing all we can to get it to you as soon as possible.

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Roughsleepers's reply to Thefrenchbedroomcompany's Comment

Written on: 28/11/2013

Sadly we never received our champagne!

When the bed arrived the gilt had come off in several places revealing an unattractive red painted finish. The bed in the end is ok. Perhaps we expected more after waiting over 6 months!
We were never too busy to take your calls, you just didn't bother calling us back when we expressed our concerns and we had to phone you all the time.
I have noticed that several people have since complained of similar issues and I agree you need a new supplier.
I would not buy anything from your company again. I would say that the girls seem well meaning but they don't follow through. In addition the quality of the goods is so so.
I do appreciate your apology and the small refund; I will wait for my champagne but wont hold my breath!

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