The French Bedroom Company Reviews - www.frenchbedroomcompany.co.uk

★★★★★
4.6 / 5
114
93% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Media Gallery for The French Bedroom Company - www.frenchbedroomcompany.co.uk

The French Bedroom Company - www.frenchbedroomcompany.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★☆☆☆

“Poor quality products”

Written on: 24/07/2015 by designsalmon (1 review written)

I felt the need to share my experience so that before others buy from the French Bedroom Company, they are aware of my experience. I purchased the Versailles chaise at around £550, because, like others, I really liked the look of the product. Unfortunately the quality since then has not held up. Within the first year, a very noticeable crack appeared along the joint between the seating and the leg. On that occasion, after sending over pictures and verification, a new one was delivered. I was… Read Full Review

Report this review
★★★★★

“Superb customer service”

Written on: 27/02/2015

This company is the best of it's type I have dealt with so far. Superb customer service from the onset , with swift delivery , going that extra mile to get my beautiful cushion to me at a time convenient to myself. Item arrived and was simply beautiful, thanks so much. The quality of the cushion was also very high and just as described! Will be recommending ! … Read Full Review

Thefrenchbedroomcompany's Comment

Written on: 31/07/2015

Thank you so much for your king comments! We are so pleased to see you love your new cushion!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“So happy with this company, can't stop buying from them!”

Written on: 13/02/2015 by mimi2001 (1 review written)

I am addicted to this company! After buying about 12 items from them I thought it was time I wrote a review. The staff are really friendly and helpful. They always call me to ask me when I'd like to receive my items. The delivery men are really helpful and friendly. The products are AMAZING and without exception, better in the flesh. They are so pretty, and so unique, and my friends always ask where I got them. I will be back...! Thank you 'girls' for all the help you've given me, you are… Read Full Review

Report this review
★☆☆☆☆

“Shoddy packaging, insufficent attempts to remedy ”

Written on: 05/01/2015 by Brayan65 (1 review written)

Very disappointed with TFBC. I bought a porcelain decorative wall hanging which was smashed on arrival. Being Christmas, I sent this a few weeks in advance to the family home and when I opened it found it smashed. I called and left message 23rd, 24th and 29th to report it to be told that it was outside 7 days so they would not help. On "talking to directors" they will replace IF I pay collection and postage which equals more than the product cost itself! And why would I pay this with no… Read Full Review

Thefrenchbedroomcompany's Comment

Written on: 30/01/2015

Marcus. It’s such a shame that you didn’t notify us of the damage within 7 days of receipt. Sadly, because you had your for 6 weeks before notifying us of damage, our couriers will not accept responsibility.

However, as we said to you by email and also on Facebook, we are happy to exchange it for you as a goodwill gesture. We always take responsibility for damage when we are notified within 7 days.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Excellent!! ”

Written on: 23/05/2014 by jafa05 (1 review written)

I Purchased a very rare & beautiful Chandelier. I was thrilled with it! It was absolutely perfect and the cheapest of all the online sites. The communication was GREAT! never had a problem being replied to, Also the shipping was super fast. Will 100% be buying from this company again! Thank you very much :)… Read Full Review

Report this review
★★★★★

“Blue Cabinets”

Written on: 16/05/2014 by Ladymoth1 (1 review written)

This company have been a pleasure to deal with. They are very straightforward and do what they say they're going to do. I bought the cabinets as seconds but I can see only very small defects on the otherwise perfect pieces. Thanks!… Read Full Review

Thefrenchbedroomcompany's Response to Ladymoth1's Review

Written on: 16/05/2014

So pleased you were happy with the customer service and products - that means so much to us!
Thank you for a lovely review.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Simply Beautiful”

Written on: 16/05/2014 by Israel409 (1 review written)

The furnitures finishing is stunning, so is the quality, we are so impressed! I love my beautiful bed and dressing table. I am still waiting for me mattress and stool, looking forward to receiving them and will be reporting back on them. The service I have received is good, polite and helpful. If I had one little....moan, I would appreciate being "kept in the loop'" regarding the order still to come, I'm having to call every week to find out where it is and after three weeks waiting, am still… Read Full Review

Thefrenchbedroomcompany's Comment

Written on: 16/05/2014

Hi,

Thank you for your review and we're so pleased to hear that you like your French bed and dressing table.

We try to contact customers regularly to update them with information on their delivery, but we don't want to bombard them too much! If you'd like weekly communication that is no trouble at all - we can make a note to contact you weekly if you'd like that.

We will give you a call next week with an update on your mattress and stool.

Thank you!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Absolute delight to shop at the FrenchBedRoom Company”

Written on: 15/05/2014 by ediot (1 review written)

Love the selection available on the French Bedroom Company and very competitive prices. As I am not based in the UK, initially I had a little difficult making payment with a non-UK credit card. Jess was really prompt and helpful in getting me an alternative way to make payment. Shipping was fast and I'm really delighted with the entire shopping experience. Bravo! … Read Full Review

Thefrenchbedroomcompany's Response to ediot's Review

Written on: 16/05/2014

Yay! Thank you so much for your review, that's wonderful to read!

Do let us know if we can help you with anything else at any point in the future.

Thank you again!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Stunning Furniture”

Written on: 15/05/2014 by Welshgirl5 (2 reviews written)

We are very impressed with the bed and dressing table, the finishing on this furniture is beautiful, atmospheric and well made. The carving on the bedstead is lovely, its hard to think of it as reproduction furniture, we love it and it makes our bedroom look stunning. I have one small irritation and thats the fact that i'm not being kept 'in the loop' regarding the delivery of the mattress and stool, i'm having to call in every week for find out when it will be delivered and now, four weeks… Read Full Review

Thefrenchbedroomcompany's Response to Welshgirl5's Review

Written on: 16/05/2014

Hi,

Thank you for your review and we're so pleased to hear that you like your French bed and dressing table.

We try to contact customers regularly to update them with information on their delivery, but we don't want to bombard them too much! If you'd like weekly communication that is no trouble at all - we can make a note to contact you weekly if you'd like that.

We will give you a call next week with an update on your mattress and stool.

Thank you!

Reply to this comment

Welshgirl5's reply to Thefrenchbedroomcompany's Comment

Written on: 16/05/2014

Thats great, thanks so much.

Reply to this comment
Report this review Read 2 Comments
★★★★★

“A little bit of France”

Written on: 14/05/2014 by Lilliea140 (1 review written)

Just as described, great service and delivery. Will definitely use again… Read Full Review

Thefrenchbedroomcompany's Comment

Written on: 16/05/2014

Thank you, great to hear!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“We were delighted with the service given to us by the...”

Written on: 06/05/2014 by Anna284 (1 review written)

We were delighted with the service given to us by the french bedroom company on both the occasions we have used them . Good efficient service and excellent delivery… Read Full Review

Thefrenchbedroomcompany's Comment

Written on: 16/05/2014

That's so good to read, thank you very much for your feedback. Hope to see you back again soon!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Lovely customer service!”

Written on: 03/05/2014

Ordered three of the most amazing ceiling light shades, unique in every way..a wow factor! When they arrived, they were just a tad too long....yes we had done the measuring BUT our desire for them out weighed commonsence that said we would be dodging them slightly or....heaven help anyone who was taller then us :) We decided to alter our kitchen plan and keep one of the shades ....for over the kitchen table. Throughout all this customer service were great. They were kind and understanding and… Read Full Review

Thefrenchbedroomcompany's Comment

Written on: 16/05/2014

Thank you for such a lovely review and we're really pleased that you like your new lights. It's great to read that you were happy with our service too!

We look forward to welcoming you back.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Very nice french console table”

Written on: 01/05/2014 by siFowler428 (1 review written)

The black french console table arrived quickly was well packaged and very easy to assemble - just slot in the legs and tighten 8 bolts! Very please with his buy it looks exactly as it did on the website and all I now need to find is a chair to set it off!… Read Full Review

Thefrenchbedroomcompany's Comment

Written on: 16/05/2014

Thank you for your review, we're so pleased to read that you're happy with your French black console. Do let us know if we can help you find a chair to go with it.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“French and Fabulous”

Written on: 01/05/2014 by JovanCunningham414 (1 review written)

Easy website, offering a lot of choice. Quick response and delivery of really top quality furniture. Looks fabulous in my room. Thank you… Read Full Review

Thefrenchbedroomcompany's Comment

Written on: 16/05/2014

That's great to read, thank you so much! We look forward to welcoming you back.

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great service.. Great furniture ”

Written on: 01/05/2014 by KelseySchmidt (1 review written)

Fantastic service from the moment we ordered! Constantly in contact with us regarding when delivery will arrive. Delivered in perfect condition, very well packed Would recommend and order again. Thank you … Read Full Review

Thefrenchbedroomcompany's Comment

Written on: 16/05/2014

That's just what we love to read, thank you so much for your comments. We look forward to helping you again should the need arise.

Thank you again.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Lovely cushions!”

Written on: 30/04/2014 by CeliaWren1980 (1 review written)

Really pleased with the prompt delivery and great customer service. The Rosebud cushions are really vibrant and stand out beautifully against my grey sofas… Read Full Review

Thefrenchbedroomcompany's Comment

Written on: 16/05/2014

So pleased to read that you like your cushions! (We love those ones too!).

Thank you for your review.

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“There is one thing I would change is when you send out...”

Written on: 21/04/2014 by GageMcCarthy201 (1 review written)

There is one thing I would change is when you send out a letter out do with the anti fraud pass word on the out side of the envelope don't put your company name on the out side as I got into so much trouble and it all so ruined the supize .if had been a plan envelope it would of been a lot better… Read Full Review

Thefrenchbedroomcompany's Comment

Written on: 24/04/2014

Thank you for your review.

We're sorry to hear that our branded envelopes spoilt your surprise. We are always happy to send out receipts and correspondence in plain envelopes (and regularly do). Please just let us know next time, and we'll make sure there's not a logo in sight!

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Lovely bedspread”

Written on: 11/04/2014 by Kinney1969 (1 review written)

Ordered the Granny on a Trip bedspread and it's great - a fun pattern of parrots in vivid colours which have made our bedroom look much more contemporary. Size would cover a single bed completely or make a good throw on a king size bed. The quality is good too - warm and nice texture… Read Full Review

Thefrenchbedroomcompany's Comment

Written on: 24/04/2014

So pleased you like the Trippy Granny Throw - we agree it's super soft and snuggly!

Thank you for taking the time to write a review.
xx

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Great personal service”

Written on: 10/04/2014 by itWoodward323 (1 review written)

Great service and the girls were really helpful on the phone and all correspondence was made very personal which felt a bit more special.... plus, the bed that I purchased looks even better in the flesh… Read Full Review

Thefrenchbedroomcompany's Comment

Written on: 24/04/2014

We're so pleased to read that you like your bed, we hope you'll enjoy it for many years to come.

Thank you for taking the time to write a review.
xx

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Luxury ”

Written on: 10/04/2014 by Cassidy43 (1 review written)

Excellent service and loved the email updates as a special touch. My bed is talk of the street......Amazing xx… Read Full Review

Thefrenchbedroomcompany's Comment

Written on: 24/04/2014

We're so pleased to read that you like your bed, we hope you'll enjoy it for many years to come.

Thank you for taking the time to write a review.
xx

Reply to this comment
Report this review Read 1 Comment
overview