Otherland Toys Reviews - www.otherlandtoys.co.uk

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★★☆☆☆
1.8 / 5
24% of users recommend this
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★☆☆☆☆

“Item no show”

Written on: 15/10/2014 by Grobler (4 reviews written)

I ordered a girls card making kit that never showed... Thankfully I got it through Amazon so they refunded me...won't use again… Read Full Review

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★☆☆☆☆

“Item no show”

Written on: 15/10/2014 by Grobler (4 reviews written)

I ordered a girls card making kit that never showed... Thankfully I got it through Amazon so they refunded me...won't use again… Read Full Review

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★☆☆☆☆

“Never got my order!”

Written on: 25/09/2014 by hokjess (1 review written)

After I didn't get the toys I ordered (in september 2013!), I mailed for 11 times, and called for about 20 times (very difficult also to find their phonenumber) and never got an answer. I ordered for £68,63! never got my money back as well. A very very BAD company. NEVER EVER BUY THINGS HERE! I would never recommend this company as they take your money and that's it. Overall rating NO STARS AT ALL! For more than a year waiting for the toys I paid for. They don't answer the mail or the phone… Read Full Review

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★☆☆☆☆

“DO NOT BUY”

Written on: 07/03/2014 by nehalmc (1 review written)

I bought a keyring for my husband as a Christmas present - the one that beeps when you whistle, so you can locate your keys. The item arrived after 2 weeks, it beeped for the first few times and stopped working all together. There is no contact number so I sent them an email, they didn't even bother to acknowledge or reply. 2 years down the line, I keep getting spam from their marketing department. I have lost count of how many times I have unsubscribed, but they pay no heed whatsoever… Read Full Review

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★☆☆☆☆

“No telephone number but a fax?”

Written on: 13/12/2013 by klingus (1 review written)

I ordered a number of items on the 25th November, I received an email saying they will be sent on 2-3 day courier service. I checked online again on the 13th December and they were still showing as processing. I sent an email that was never answered and there is no telephone number available anywhere on the site, however there is a fax number? Now who installs a telephone line into their business and only hooks up a fax to it? … Read Full Review

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★☆☆☆☆

“Decent site, crappy contact form and no telephone number”

Written on: 03/12/2013 by ReSpawN (1 review written)

I ordered a toy from them on November 15th and I have yet to receive the item on December 3rd. No contact e-mail adres and the contact from is programmed by some brainless monkey with his head up his ass. Seriously, how can you provide such a poor contact service. Still waiting on my order, otherwise I'll be forced to call upon my card issuer's insurance and get my money back… Read Full Review

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★☆☆☆☆

“Do not buy from this company!”

Written on: 28/08/2013 by Raychieh (1 review written)

Ordered a large Yankee candle from them, when it arrived it came in a box with no protective packaging whatsoever and arrived smashed beyond use. Contacted the company for a refund/ replacement and heard nothing back. £16 wasted and one cut finger when I took the candle out of the box on the smashed glass. Very disappointed!… Read Full Review

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★☆☆☆☆

“Absolute scamming bees”

Written on: 20/03/2013

Bought item 3-4 weeks ago, payed next day delivery and still not here. No contact number available, typed email to them the. All of a sudden the webpage cant be found... Avoid like the plague… Read Full Review

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★☆☆☆☆

“Dont buy Christmas Presents from here”

Written on: 18/12/2012

Bought myself and a friend a Sodukube £4.95 with P… Read Full Review

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Curtisb153's Comment

Written on: 18/12/2012

Faulty Good which broke on first trial

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★☆☆☆☆

“Don't use this website/company!!”

Written on: 17/12/2012 by Gemma2911 (1 review written)

Do not use this company!!! They do not ship items!!! They do not respond to emails!!! I am still waiting for my items that I ordered on the 16/11/12. They took payment immediately yet I've never received anything. This company has other bad reviews on the Internet!!! If only I had read them before I tried to use them. They have not provided any tracking numbers and do not have a phone number for you to contact them. At present my little boy has no Christmas presents as I ordered them from this… Read Full Review

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★☆☆☆☆

“disgraceful!”

Written on: 22/08/2012

I had been doing a shopping search as I wanted to buy one of the Happy Hopperz for my child. I then came across Otherlandtoys.co.uk as they were a few pounds cheaper than some of the other online stores. I thought 'great', so I proceeded and bought the item. 3-4 days later, the item was delivered in the post and both myself and my son were excited and opened the package straight away. Upon opening the outer box, the actual product box was shabby and had already been unsealed. Then I looked at… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 22/08/2012 by Mijulz (1 review written)

I order items on 10 Aug, was told delivery to be between 16-20. Fair enough. The 20 Aug arrives no item. I contact them, to be told speak to royal mail. i ask for proof of delivery, no reply, as for them to call me, god knows how many times, no call. They then send an updated shipping report the 22nd to say its been shipped, no good when they know its a birthday present, which is not late!! the number provided, funny enough does not exist also!!! SHOCKING SERVICE! SHOCKING COMPANY!AND STAFF… Read Full Review

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★☆☆☆☆

“Not happy with this retailer - wanted an item to be...”

Written on: 22/02/2011

Not happy with this retailer - wanted an item to be delivered today - knew I would not be at home in morning, but would be after noon. Emailed them to find out if authority to leave item would be enough. Subsquently found answer on their website that it would be ok. Otherland responded to my email which contradicted website saying I had to be in. In the interim I had ordered item for birthday present needed today. I am now at home, nothing has arrived, no card neither, so hoping item is on… Read Full Review

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Jeml's Comment

Written on: 26/09/2012

Did you receive your order eventually. I ask, as i have placed an order with this company 2 weeks ago and heard nothing, ive tried calling and emailing them and they do not answer the phone and the emails are returned saying this does not exist or errors.
Many thanks

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