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Written on: 09/12/2016 by Frazier183 (1 review written)
Ordered on 21st November. Not received by 5th December. Emailed the firm and got a prompt response but not too helpful. They had according to them sent the item out on 21st. It wasn't tracked and it went missing! Got full refund but it was the doll that we wanted for Xmas for our granddaughter. Apparently they didn't have any in stock to send us. We never received a reply to our email to them re the item. That is a disappointing aspect of their business model… Read Full Review
Written on: 27/04/2015 by Alvaroo1992 (1 review written)
I payed an item by Paypal and it was intended to be shipped to Spain, but it was some kind of internal error and the item appeared as "bounced" in my otherland.co.uk page. After 3 attempts to contact the costumer service to figure out the issue, they just told me to cancel the payment and retry (they didn't claim the money anyway). The second time I tried to perform the payment, I experienced the same problem, but this time I couldn't contact the customer service, no matter the way I tried to… Read Full Review
Written on: 25/09/2014 by hokjess (1 review written)
After I didn't get the toys I ordered (in september 2013!), I mailed for 11 times, and called for about 20 times (very difficult also to find their phonenumber) and never got an answer. I ordered for £68,63! never got my money back as well. A very very BAD company. NEVER EVER BUY THINGS HERE! I would never recommend this company as they take your money and that's it. Overall rating NO STARS AT ALL! For more than a year waiting for the toys I paid for. They don't answer the mail or the phone… Read Full Review
Written on: 07/03/2014 by nehalmc (1 review written)
I bought a keyring for my husband as a Christmas present - the one that beeps when you whistle, so you can locate your keys. The item arrived after 2 weeks, it beeped for the first few times and stopped working all together. There is no contact number so I sent them an email, they didn't even bother to acknowledge or reply. 2 years down the line, I keep getting spam from their marketing department. I have lost count of how many times I have unsubscribed, but they pay no heed whatsoever… Read Full Review
Written on: 13/12/2013 by klingus (1 review written)
I ordered a number of items on the 25th November, I received an email saying they will be sent on 2-3 day courier service. I checked online again on the 13th December and they were still showing as processing. I sent an email that was never answered and there is no telephone number available anywhere on the site, however there is a fax number? Now who installs a telephone line into their business and only hooks up a fax to it? … Read Full Review
Written on: 03/12/2013 by ReSpawN (1 review written)
I ordered a toy from them on November 15th and I have yet to receive the item on December 3rd. No contact e-mail adres and the contact from is programmed by some brainless monkey with his head up his ass. Seriously, how can you provide such a poor contact service. Still waiting on my order, otherwise I'll be forced to call upon my card issuer's insurance and get my money back… Read Full Review
Written on: 22/09/2013
I ordered a disney princess mid sleeper tent for my granddaughters birthday. I usually order from a well known on line, but everywhere this item was out of stock. Otherlands site stated that they had one. I then decided to read the reviews page,which I would normally do before ordering, and was horrified to read other peoples experiences. I then received an e-mail (the same day as order) which stated that the item was not in the delivery that they had had in the warehouse, I could either wait… Read Full Review
Written on: 28/08/2013 by Raychieh (1 review written)
Ordered a large Yankee candle from them, when it arrived it came in a box with no protective packaging whatsoever and arrived smashed beyond use. Contacted the company for a refund/ replacement and heard nothing back. £16 wasted and one cut finger when I took the candle out of the box on the smashed glass. Very disappointed!… Read Full Review
Written on: 17/01/2013 by legin53 (1 review written)
I ordered an item on 15nth January and received on 17th and very happy.The item was ordered via Amazon, not sure if this makes a difference! I am happy with service and would do business again with the company. They had quoted 18th-22nd so as I say very happy… Read Full Review
Written on: 17/12/2012 by Gemma2911 (1 review written)
Do not use this company!!! They do not ship items!!! They do not respond to emails!!! I am still waiting for my items that I ordered on the 16/11/12. They took payment immediately yet I've never received anything. This company has other bad reviews on the Internet!!! If only I had read them before I tried to use them. They have not provided any tracking numbers and do not have a phone number for you to contact them. At present my little boy has no Christmas presents as I ordered them from this… Read Full Review
Written on: 12/12/2012 by Idavies123 (1 review written)
I thought I should leave a review as after ordering something from Otherland Toys before reading any reviews I received a different product to the one described. I preceded to then Google the website and got a little worried by the bad reviews. I also found it very hard to contact the company. Their instant web contact page wasn't working properly and I could not find an e-mail. In the end I e-mailed the address that sent me a confirmation order. I got an initial e-mail asking me about what I… Read Full Review
Written on: 22/08/2012
I had been doing a shopping search as I wanted to buy one of the Happy Hopperz for my child. I then came across Otherlandtoys.co.uk as they were a few pounds cheaper than some of the other online stores. I thought 'great', so I proceeded and bought the item. 3-4 days later, the item was delivered in the post and both myself and my son were excited and opened the package straight away. Upon opening the outer box, the actual product box was shabby and had already been unsealed. Then I looked at… Read Full Review
Written on: 22/08/2012 by Mijulz (1 review written)
I order items on 10 Aug, was told delivery to be between 16-20. Fair enough. The 20 Aug arrives no item. I contact them, to be told speak to royal mail. i ask for proof of delivery, no reply, as for them to call me, god knows how many times, no call. They then send an updated shipping report the 22nd to say its been shipped, no good when they know its a birthday present, which is not late!! the number provided, funny enough does not exist also!!! SHOCKING SERVICE! SHOCKING COMPANY!AND STAFF… Read Full Review
Written on: 22/02/2011
Not happy with this retailer - wanted an item to be delivered today - knew I would not be at home in morning, but would be after noon. Emailed them to find out if authority to leave item would be enough. Subsquently found answer on their website that it would be ok. Otherland responded to my email which contradicted website saying I had to be in. In the interim I had ordered item for birthday present needed today. I am now at home, nothing has arrived, no card neither, so hoping item is on… Read Full Review
Written on: 24/09/2010 by adamb69 (1 review written)
Easy to navigate, can get bargain items, easily find anything you're looking for.
Setting up your Otherland account is very easy, it's all a matter of putting in your address, phone number and card details.
Otherland stocks tons of items that have cheap postage too so you save even more money!
Everything I've ever ordered has arrived in good condition and within the allotted time, I only have good things to say about this website… Read Full Review
As rated by our community of reviewers
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