Titan Telecom- www.titantelecom.uk.com Reviews
Latest Reviews
★☆☆☆☆
“Absolutely scandalous ”
Written on: 14/05/2013 by mattyon9
I brought an internet/landline package, which they claimed to be a business package allowing me highest priority. ( My business was with them already but not my household) They then told me I had a 1 month free trial. This meant *1 month no obligation to contract* They did not tell me this during the process. So I was made to pay an absolutely rubbish package. Their customer service was terrible and they did not receive any of my emails. Tried to change my household number to 0845. All in... (read more)
★☆☆☆☆
“do NOT use these muppets!! the worst phone company ever!!!”
Written on: 11/04/2013
Titan telecom is by far the worst telephone provider/company ever!! particularly if your a business owner. My phone line was down for 4 days during the queens jubilee weekend last year and as they ONLY operate from 9am-6pm Monday-Friday and closed over the bank holiday weekends they were completely useless to me as I was unable to reach them for 4 days!! just to get my business landline diverted to my mobile phone as I rely on 90% telephone orders to survive and to pay my staff. when I... (read more)
★☆☆☆☆
“Nightmare”
Written on: 04/04/2013
After receiving numerous calls to get me to take out free Internet for a months trial I agreed but then decided not to bother with it, have no router etc, so didnt even use it for a day let alone a mth, got my bill in they charged me for Internet which was supposed to be free they are now telling me I agreed to a years contract will be getting rid of them ASAP (read more)
★★★★★
“Good One.”
Written on: 15/03/2013
I have recently switched to Titan and I am satisfied with it. As they don't make any physical change to my line and I don't have to do anything. just enjoy cheaper rates. as my business not going good but at least I am not wasting my money on my bills now. (read more)
★☆☆☆☆
“Thank God I read these reviews”
Written on: 12/02/2013 by shellbee (1 review written)
Titan Telcom just rang to say they were following up a conversation they had with me regarding a phone line I had with Unicom in the past. They said that they would now be able to do business with me as at the time I was with Unicom I was stuck in a contract but I am now free to go with whoever I choose. I said I had never heard of Unicom but then checked my accounts and could see I was with Unicom 8 years ago! I then remembered what a terrible company Unicom were to deal with and the... (read more)
Bluebell0924's Response to shellbee's Review
Written on: 05/03/2013
Titan come to me right now. I'm with xln at the moment. Just want to know are they a good company?
So many negative review.
Don't know what to do.
Please give some advice.
Thanks
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★☆☆☆☆
“THIS COMPANY WILL NOT TAKE NO FOR AN ANSWER”
Written on: 04/02/2013 by JOHN-WAYNE-THE-COWBOY
THIS COMPANY KEEPS CALLING ME TRYING TO GET ME TO CHANGE OVER TO THEM FROM BT. I KEEP TELLING THEM NO! THEY KEEP CONTACTING BT TO TRY TO GET THEM TO ALLOW THEM TO TAKE OVER MY ACCOUNT. I HAVE JUST HAD TO BE VERY RUDE TO THEM ON THE PHONE AND TELL THEM TO *&*& OFF. HOW DO YOU GET IT INTO THEIR HEADS THAT YOU ARE HAPPY AND DONT WISH TO MOVE? ONE MOPRE CALL AND OFCOM HERE I COME. (read more)
★☆☆☆☆
“Awful Company. Complete Fraudsters”
Written on: 23/01/2013
I was advised by 2 different people that we were free to leave at any time because we had sent a letter in to terminate the contract and that there would be no fees. When I arranged to transfer I was advised that there would be a £1500 cancellation fee. The worst thing is that they have no notes on their system for the 2 conversations with contract enquiries yet they have all the other call notes and if they checked our bills they would see the calls made to them. This company is terrible... (read more)
Gduffy's Comment
Written on: 04/02/2013
I have the same problem, I feel completely at lose.
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★☆☆☆☆
“Would'nt recommend to my worst enemy!”
Written on: 12/01/2013
I rang them TITAN TELECOM in July to say that i was closing my business in September and they told me i would have to pay 150 pounds termination fee, however if someone else took over the shop and kept the line going it would be ok.I carried on paying line rental in my shop that shut in September and on December 19th i sold it, i rung them on the 19th to ask to close my account and said that i didnt know the new owners. 11th of Jan i recieved a termination fee of 150 pounds because i had... (read more)
★★★★★
“Saved me so much money ”
Written on: 09/01/2013
I have 2 businesses which each have 1 line and a broadband supply. one shop was with XLN and the other with BT. my bills were coming in at extortionate prices so i switched to Titan Telecom at both shops. My bills have near enough halved at both shops i have now been with them for a year and the prices havent gone up once. the service is great and if there is a problem their customer service is fantastic! i can not rate this company enough they are fab! (read more)
★☆☆☆☆
“NEVER GO WITH THIS COMPANY!!!!”
Written on: 07/01/2013
I placed an order with company back in august 2012, i was keen on adding phone lines to my business and one of their representatives approached me telling me how they were so much cheaper than anyone else. I was told they could have lines in as quick as 2 weeks, i stupidly agreed to this contract and was the worst decision i've made. After 8 wks of "being on a top priority list" they failed to turn up on 4 occasions despite management promising me someone would turn up this time and wasn't... (read more)
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Showing 1 - 10 of 49 Reviews
★☆☆☆☆
“Worst service provider - ever”
Written on: 27/12/2012 by Hotelier29
Titan telecom MAY be slightly cheaper but the service is terribel. Yes they answer calls & e-mails but this is where it ends. They do not do anything about the enquiry/problem. The staff are unknowledgable and the broadband service is appalling. My contract is up in February and I cannot wait to be rid. There is nothing positive to say about the service, not a single thing I can think of. Although you do not contact them every month, save yourself the hassle and go elsewhere. (read more)
★☆☆☆☆
“absolute con merchants !!!”
Written on: 13/12/2012 by fitz151 (1 review written)
I cancelled my contract with Tian at the end of Oct and paid the £150.00 rip off cancellation fee....i told them i would cancel the direct debit (because i did not trust them to have access to my business account)and i would pay the final invoice by cheque. When the bill arrived i was charged £10,00 for a failed direct debit...i refused to pay it and amazingly they agreed...paid the bill...end of story. NO....i hve now recieved another bill for £20.00 plus interest at 1.5% plusvat...for... (read more)
★☆☆☆☆
“ cheapness at a price - robbers”
Written on: 12/12/2012
be very careful as they appear to renew your contract without contacting you and then tie you in for an extended period and if you then move as one is entitled to they will try and hit you with an illicit £150 so called cancellation fee £150 divided by 12 will push up your monthly costs by at least £12.50 a month so think very carefully before signing up with them woud not recommend this particular company to anyone and am reporting them to the ofcom telecom body for investigation as... (read more)
Blueboston's Comment
Written on: 16/03/2013
What happened next?
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Sandwickbay's Comment
Written on: 18/03/2013
still in dispute with them,continue to be harassed continually with malicious tel calls that will not stop, be very wary of them , and if you are not in contract, or have not signed a contract like us, nothing they can do,,legally,but that does not stop them!, as they know that they are treading a very fine line with the regulatory bodies who control and oversee them.
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★★★★★
“TITAN IS CHEAPER THAN ANYONE”
Written on: 15/11/2012
hey all, don't nag others over here, even I got transferred to TITAN 3 months back. Excellent services and so cheap calling rates, unbelievable! I'm impressed. Regards Harry (read more)
Hunter89767's Comment
Written on: 04/12/2012
THE RUDE COMMENTS ARE MADE AGAINST TITAN TELECOM BY XLN, TITAN'S RIVALS.
EX -XLN SALES CONSULTANT
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★☆☆☆☆
“It`s easy, don`t do it.”
Written on: 06/11/2012 by johnny123234
Okay people while your paying them, try to leave or change provider that`s another thing. Never ever have i delt with a shower like these, rude, rude and a bit ruder, £150 cancellation charges, 3 year contracts, load of rubbish, in The end reported them to ofcom, not my style but you just cannot talk to these people, i also have been hounded non stop some days, over a dozen calls to any number they could, home, business, mobile, don`t pay them a penny more than your calls. (read more)
★☆☆☆☆
“dont cross the TITAN to do so is at your risk.”
Written on: 29/10/2012
I had my business telephone /broadband with titan,also my home line. However on the sale of my business although i had given a three month notice at the expence an extra £10 a transaction for paying by cheque Titan threatened i would still be responsible for paying for both the above for another two years. I recieved bullying tactics from staff employed to intimidate, my only saving grace was on taking my details it was revealed i was over sixty and in fact retiring. getting away from titan... (read more)
Rickythomas's Comment
Written on: 15/11/2012
I have gone through your feedback but they are good to me.
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★☆☆☆☆
“Constant service disruptions and contract issues”
Written on: 08/10/2012
I've had a Titan Telecom 2 business landlines since 27.07.2011. The contract signed on 07.03.2011 was for one year. At the end of that year I contacted them to say I want to leave them. They wrote me back asking for £300 Termination Fee. It appeared that they renewed my business landline contract for another year without as much as how do you do? and it came up that they need a 3-months notice if I did not want this automatic renewal to happen. I am at a loss to explain fully how... (read more)
★☆☆☆☆
“not a sales call”
Written on: 17/09/2012
refused to get off phone despite being told we are TPS registered. Insisted not a sales call. Usually pushy annoying behaviour. (read more)
★☆☆☆☆
“if there was 0 stars they would get it”
Written on: 14/09/2012
the worst ever after sales, they couldnt supply me broadband at it took them 2 months to let me know so then i couldnt get out of contract, (read more)
★☆☆☆☆
“Aggressive company. Avoid at all cost!”
Written on: 10/09/2012 by mariainlondon (1 review written)
Worst company I have ever experienced. They make continual and aggressive phone calls at all hours. They chase you for money even after you've paid them everything you owe. They sent two letters on the same day, one saying we owe them money, the other letter saying that we have paid our bill. They then phone constantly to ask us for more money and try to intimidate us into paying them more money. I had a business that I sold and this was deemed by Titan Telecom as 'cancelling the... (read more)
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Showing 11 - 20 of 49 Reviews
★☆☆☆☆
“overly aggressive sales team”
Written on: 29/06/2012 by chronic8000
i terminated before installation - their sales team pester you too much they did my head in (read more)
Sdfarrell34's Response to chronic8000's Review
Written on: 09/07/2012
How did they pester you? How did they do your head in? Perhaps they were just calling to finalise your details? Perhaps they were calling you to confirm that you were happy to go ahead with switching your service?? At least they are not one of those companies that do "slamming". You shouldn't have agreed to the switching over process, when you were aware of the slight botheration involved.
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Jimsands's Response to chronic8000's Review
Written on: 09/07/2012
Yes, they don't stop pestering me too. Stay well away from Titan Telecom - they have a reputation for being the lowest of the low.
It's interesting to see 'Sdfarrell34' going around defending Titan Telecom in every thread - he's obviously a staff member of the guilty company and so, despite the internet being flooded with complaints about this unethical operator, is posting comments he's been tasked to do by his Manager at Titan Telecom.
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★☆☆☆☆
“Titan Telecom have cold-called me 200 times in the...”
Written on: 27/06/2012
Don't go anywhere near Titan Telecom. They have an extremely bad reputation. See what people say about them all over the internet. I have contacted them repeatedly to stop their daily sales phone calls but they refuse to do so. Their tele-sales people have rang me about 200 times in the last year. I have rang and emailed Titan Telecom at addresses like 'info@titantelecom.uk.com'; 'compliance@titantelecom.uk.com' over 40 times, but their tele-spam continues. Stay well clear of Titan... (read more)
Theimagecentre's Comment
Written on: 28/06/2012
To all and everyone.
After investigation Titan are also a part of Unicom. i had a terrible experience with Unicom and these are doing the same.
Do not spend your valuable business profit with these people, look elsewhere at much better and cheaper deals
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Sdfarrell34's Comment
Written on: 09/07/2012
I find it highly unlikely that Titan has contacted you on such numerous occasions and also that they have ignored your emails regarding spam email as they are very well regulated.
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Jennifer1976's Comment
Written on: 27/12/2012
I have been contacted by titan on numerous occasions, sometimes twice per day, despite repeatedly asking them to STOP CALLING ME. Today, I had another call, so I listened to the rubbish they speel. I then made it perfectly clear to (name removed) that I was not interested in their rubbish business but he refused to listen and wanted to pass me to his manager, When she came on she repeated the same rubbish and I told her plainly that I am not interested, I want my number removed from their contact list and if they call me again I will be seeking compensation for loss of business during the time they have tied up my line with their stupid calls. sdfarrell34, you are obviously one of them as with the drivel speeled by your company, no on believes your review.
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Jimsands's Comment
Written on: 09/07/2012
Titan Telecom keep telephone spamming me again and again. I've asked them to stop the harrassment repeatedly, but they refuse to do so.
It's interesting to see 'Sdfarrell34' going around defending Titan Telecom in every thread - he's obviously a staff member of the guilty company and so, despite the internet being flooded with complaints about this unethical operator, is posting comments he's been tasked to do by his Manager at Titan Telecom.
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★☆☆☆☆
“Do not trust these thieving scumbags”
Written on: 18/05/2012 by AlisonBurt
A sales rep came into the shop I worked in and gave me the spill about what a wonderful company Titan was ect ect, I told him that I would have to call the owner which I did and it all sounded ok so we went ahead and changed our telephone line to Titan on a years contract. Everything was fine then the owner of the business fell ill and the shop shut I called everyone including Titan and paid all the bills up to date, Titan asked me for a forwarding address so the could send the final receipt... (read more)
Bsmith99's Response to AlisonBurt's Review
Written on: 27/06/2012
I completely agree with you.
Don't go anywhere near Titan Telecom. They have an extremely bad reputation. See what people say about them all over the internet.
I have contacted them repeatedly to stop their daily sales phone calls but they refuse to do so.
Their tele-sales people have rang me about 200 times in the last year.
I have rang and emailed Titan Telecom at addresses like 'info@titantelecom.uk.com'; 'compliance@titantelecom.uk.com' over 40 times, but their tele-spam continues.
Stay well clear of Titan Telecom - see what people say about them on review sites all over the internet.
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Sdfarrell34's Response to AlisonBurt's Review
Written on: 09/07/2012
You were obviously on a "rolling contract" (now a thing of the past), whereby when your anniversary date came up each year you had a legal right to leave Titan Telecom free of charge, which you obviously didn't do. I would suggest you pay more attention to the small print in contracts.
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★☆☆☆☆
“If Carlsberg did bad service they wouldn't get close...”
Written on: 16/05/2012
Where do I begin with this crowd. I changed my business phone line from BT to Titan and added broadband, "no problem" they claimed. The phone line changed across ok, however the go live date for the broadband came and went without activation happening. I phone Titan the next working day to see what was going on,they didn't know the line hadn't gone live so there is obviously no line of communication with actual broadband provider. They don't come back to you,you have to chase them, only to... (read more)
Sdfarrell34's Comment
Written on: 09/07/2012
These things tend to happen in life.
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★☆☆☆☆
“Threatening cheating liars”
Written on: 10/05/2012 by present (1 review written)
I went to Titan in good faith but my bills got higher and higher with no real explanation given.After many calls to them were I received false information I decided enough was enough and cancelled since then I have been repeatedly threatened as I ruse to except there last bill and now they are taking me to court well I say bring it on as I have enough evidence now to sink there cheating machine.All I can say is to finish off see you in court Titan where I will be able to expose you for what... (read more)
Guest's Response to present's Review
Written on: 30/05/2012
I am having the same problem with Titan, what's the outcome of your court case because I want to opt out as they are the worst company ever. They are full of promises to start and it ends when your contract starts. They told me they were part of BT Openzone only to find out after the contract that they were NOT.
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Sdfarrell34's Response to present's Review
Written on: 09/07/2012
If you have a grievance with a telecoms company you should contact Ofcom. They can decide if your grievance is legitimate.
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★☆☆☆☆
“Worse decision ever!!! AVOID AT ALL COSTS! LIARS AND...”
Written on: 06/05/2012 by annoyedtitancustomer
Been with Titan for three years. The line installed is faulty and titan refuse to sort it out. We cancelled our service, but titan "misplaced" our cancellation letter and as we did not send a letter three months before the end of the contract (even though we did) Titan said their terms and conditions say that we have to stay into a further 12 month contract otherwise they would sue us. Furthermore, we made a complaint about the phone line and many other things, such as appalling customer... (read more)
Sdfarrell34's Response to annoyedtitancustomer's Review
Written on: 09/07/2012
If you have a faulty line it is the responsibility of BT Openereach - as they still own the line.
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★☆☆☆☆
“Titan Rip off”
Written on: 03/05/2012
Fed up with poor service wanted to cancel contract. As a business customer locked into 12 month contact and gave the required 3 months notice Titan claimed our notice was ONE DAY short of 3 months so we were locked into further 12 months. Cancelled line Now receiving threating calls and a £150 disconnection charge together with admin charges of £10 each for cancelled Direct Debit Written three letters but no reply DO NOT TRANSFER YOUR BUSINESS TO TITIAN TELECOM (read more)
Guest's Comment
Written on: 04/05/2012
I agree. The same thing has happened to our company. We transferred our telephone service to another provider and Titan won't even confirm that this has happened. I have written to them 4 times but they still haven't investigated with Open Reach or issued a final bill. I think they are doing this to generate more money. I had to cancel the direct debit for security reasons as they were just taking money out of the bank account for a service they weren't providing. Now they are charging me £10 each month as a fine for cancelling the direct debit. DO NOT TRANSFER YOUR BUSINESS TO TITAN TELECOM is the best advice anyone can ever give you. Everyone should be writing a letter of complaint to OFTEL regarding their bad experience so that something can be done about Titan. It's not just poor service, it's a breach of their licence if they are not recording or effectively responding to customer complaints. If you have sent your letter of cancellation 1st class post and the reason they received the letter 1 day late, is due to the fact that they received your letter on a Monday as they weren't open Sunday, then look into the First Class business post rules under law.
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★☆☆☆☆
“rubbish company full of liars!!! stay well away!!”
Written on: 28/04/2012 by antititan
a company full of liars! one of the staff told you if you pay for this bill then will be your last one. then just one week after that, we received another bill, a new one?! phoned to check, EMMA at credit contral department said that the staff spoke to us is a temparory staff and he is not working for TITAN anymore, WTF?! then she hung up our phone twice in a day. cannot image what kind of customer service they offered!!! we have asked to terminate our service since the end of FEB and... (read more)
Sdfarrell34's Response to antititan's Review
Written on: 09/07/2012
It's all about how YOU try to resolve a problem. Being polite to people over the phone tends to help you get what you want - being a plonker tends to rile them.
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★☆☆☆☆
“never use titan”
Written on: 18/04/2012 by girlington1
i joined titan after my brother took out the new line and paid all the charges and after giving all the details itold them to carry on the existing contract and to change thename only instead with out my knowledge changed the whole contract and made 2 cotracts out of it (read more)
★☆☆☆☆
“do not touch this company”
Written on: 29/03/2012
it was the biggest mistake of my life the day i switched to titan from bt...problems from day 1 when i told titan i was terminating my contract they got very abusive with me and told me that i had a so called rollover contract which i have to cancel on the anniversery of my contract..i then waited 7 months and wrote to them 3 months b4 my rollover date and was told if i was to take my line elsewhere a termination fee of £150 will be due... these people r worse than loan sharks at least they... (read more)
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Showing 21 - 30 of 49 Reviews
★☆☆☆☆
“Warning Rolling Contract”
Written on: 22/03/2012
Warning - rolling contract or should I say rolling con trick. I was using this line for card machine payments - thanks a bunch Elavon for supplying me a machine that needed a separate line. I told Titan in December I did not need the line any more. They said we can cease it for £150 now or pay till end of June. The contract expires end of May. I was 2 weeks too late with termination in writing and they have said I either have to continue for another 12 months (on a redundant line) or pay up... (read more)
★☆☆☆☆
“AVOID NEVER USE TITAN TELECOM”
Written on: 13/03/2012
Titan telecom are crap we changed from bt to them BIG MISTAKE we took 2 lines and broadband slowly we were getting charged for services we had not requested we closed our bussiness and didnt need 1 line and broadband spoke to titan they said if i want to avoid the 300 cancellation charge i need to cancell my broadband at home and take there broadband i refused because i am happy with my broadband at home and informed them i am still in contract with another company. I than got a bill for... (read more)
★★★★★
“Low rates and awesome service.”
Written on: 07/02/2012 by Michael63
i am so happy that i switched with titan telecom as i was paying double the amount to xln and the rates are surpirisingly low and the service is exceptional. i would defo suggest it to all. (read more)
Andrewson's Response to Michael63's Review
Written on: 08/02/2012
yeah he is right
awesome telecom service
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★★★★★
“Amazing network and affordable rate...wow!”
Written on: 07/02/2012 by AmitGunjan (1 review written)
I was using BT and was paying around 60quid every month and received a call from titan telecom and switched to their network and now i am saving around half of my money every month. All the value added services are also amazing i get free 24/7 calls, great customer service and the call quality is brilliant. I also get free calls to International destinations which has nothing to do with the monthly bill. I use to call India for about 70p per min on my old land line (BT) and now i call... (read more)
Rude's Response to AmitGunjan's Review
Written on: 07/02/2012
i will use titan telecom.
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Andrewson's Response to AmitGunjan's Review
Written on: 08/02/2012
im already user of titan telecom.
and also happy with them
thanks titan
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★☆☆☆☆
“lying b*****ds”
Written on: 02/01/2012
transfered two lines to titan telecom.I was told that any termination charges that i would incur from my present supplier xln are idle threats from the company and they would not charge. even if they charge, titan would refund the charges. lo and behold i have been charged £240 termination charge for each line and titan will not refund the charges. on top of all this i have also had broadband which i neither requested or needed. when I recieved the letter welcoming me to broadband i called... (read more)
★☆☆☆☆
“Crooks”
Written on: 22/11/2011
£150 termination fee having been with them several years, bloody conmen (read more)
★☆☆☆☆
“contract fees”
Written on: 08/11/2011
,,,,avoid,,,,avoid,,,,,big lie rubbash, cost you more money ratherthen other suppliers,give you stress, after my contract is finished whith them still keep sending me bil even i move whith other company 4 month ago, made big mistake to join titan telecomnication, (read more)
★★★★★
“Excellent”
Written on: 21/10/2011 by iconltd
Fantastic prices - only a tenner line rental\compared to what we were paying with BT....saving a fortune per year (read more)
Bunchofpikeys's Response to iconltd's Review
Written on: 22/11/2011
wait till you try and leave
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★☆☆☆☆
“Avoid Titan Telecom , Run a mile”
Written on: 13/07/2011
Worst mistake ever, was entering a contract with this company, I am paying a lot more than my previous supplier but also I can not access certain websites, such as Facebook etc, I am going to seek legal advice as I really need to cancel this contract asp ! The Customer service is terrible, stay away from them. (read more)
Guest's Comment
Written on: 09/08/2011
ISP's do not block websites, if you are having problems accessing facebook then this is an issue to do with your computer or router, most likely you have a firewall blocking it.
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★☆☆☆☆
“AVOID! TITAN IS USELESS! This is the worst telephone...”
Written on: 26/06/2011
AVOID! TITAN IS USELESS! This is the worst telephone company I have seen. Dreadful customer service, lies. They will start charging you extra fees randomly, you will have to phone up so many times to clear the problem and sometimes they will give a stupid reason. They have this stupid 'roll-over contract', you will need to inform them otherwise the contract runs for another year and they will charge you £150 for the cancellation. My opinion is that all their aim is to get money and they... (read more)
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Showing 31 - 40 of 49 Reviews
★☆☆☆☆
“The only telecom company I know, where you are...”
Written on: 05/04/2011
The only telecom company I know, where you are virtually locked in for life. You take a 1 yr contract, but you must cancel on that anniversary date, or it rolls on for another year, then again the following year and so on. The most one-sided contract I know, but this is not known by you. The sales assistant, will state its a rolling one year contract, but they dont state, it can only be cancelled on the anniversary date. DONT TOUCH THEM Would liked to have known all these terms before signing up (read more)
★☆☆☆☆
“Avoid at all costs. We switched from BT to Titan and...”
Written on: 25/02/2011
Avoid at all costs. We switched from BT to Titan and ended up with no telephone for 3 weeks. They couldnt care less that our business was being affected so I told them we were going back to BT. They tried to charge us £150 for going back even though they offer a 30 day trial. I refused to pay at which point they started to bombard us with agressive phone calls demanding payment or they would remove our lines. They must think there is one born every minute. Fortunately we are back with BT and... (read more)
★☆☆☆☆
“F***ing S*** ”
Written on: 24/02/2011
F***ing S***
lier and will end up costing you more money
(read more)
★★★★★
“cheap linerental, at 9.99 this was a bargain from...”
Written on: 02/02/2011
cheap linerental, at 9.99 this was a bargain from the 15quid i paid with bt, and the package at £5 was great to have. there contracts team dealt with me excellent and i would recommend anyone with them to cancel and speak to contracts and get the best offer available to them. (read more)
★☆☆☆☆
“seemed cheep at first but soon learned that they would...”
Written on: 31/01/2011
seemed cheep at first but soon learned that they would add fees for nothing tell lies when you challenge them get rude when you dont agree with them then try to charge you fees they have already waived when you leave them stay well ashameful company (read more)
★☆☆☆☆
“We are a successful restaurant business, and have now...”
Written on: 12/01/2011
We are a successful restaurant business, and have now been without internet for over two weeks!
We rely heavily on online bookings and have already lost thousands of pounds in revenue. The first week after switching from BT (and having to buy a new router as the BT router does not work with Titan, which should have been made clear by the Titan salesman), we tried numerous times to get hold of the Titan Technical team, as our internet was not working, but to no avail. We were constantly put...
(read more)
★☆☆☆☆
“We are a successful restaurant business, and have now...”
Written on: 12/01/2011
We are a successful restaurant business, and have now been without internet for over two weeks!
We rely heavily on online bookings and have already lost thousands of pounds in revenue. The first week after switching from BT (and having to buy a new router as the BT router does not work with Titan, which should have been made clear by the Titan salesman), we tried numerous times to get hold of the Titan Technical team, as our internet was not working, but to no avail. We were constantly put...
(read more)
★☆☆☆☆
“Total disaster on switching from BT to Titan. As a...”
Written on: 21/10/2010
Total disaster on switching from BT to Titan. As a Business we were without our phones for just over 6 hours. Titan were not concerned one bit in loss of business. Blamed Open Reach for the problem and even tried to blame BT. At 17:15 I realised they had not set my call divert back up and yet again I had to call them to be told Open Reach had not reistated it. Would not recommend anyone to change over from BT. At least I was safe in the fact I had business lines coming in. (read more)
★☆☆☆☆
“Do not use Titan telecom if you do not have BT lines...”
Written on: 21/09/2010
Do not use Titan telecom if you do not have BT lines already installed. They messed up my installation so badly and the very poor level of communication when it all went wrong was worse than BT (and that's pretty poor). No apology for their mess. No compensation for their failings. I will be switching to someone else as soon as the one year contract allows. AVOID. (read more)
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Paulier's Comment
Written on: 24/05/2013
Hi, anyone has an option to upgrade to care level 4 to give 24 hours a day and aim to repair within 6 hours, no matter whether you would of been with if you had basic level service even with BT open reach wouldnt come out on basic care level unitl next working day which would of been the wednesday at the earliest.
Naj1's Comment
Written on: 24/05/2013
Your clearly deluded! have you not read all the bad reviews this Mickey Mouse company called Titan is receiving?!!! my complaint was on going for approximately 3 months and at no point these cretins ever mention upgrading to care level 4. This having exchanged numerous emails and engaged in regular phone conversations this was never mentioned so if true then it must be a new thing but the damage to my business was already done with loss of income, so do one!!