Titan Telecom Reviews - www.titantelecom.uk.com

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★★☆☆☆
1.7 / 5
158
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Latest Reviews

★☆☆☆☆

“One star is generous ”

Written on: 16/04/2015 by Vic770477 (1 review written)

I only have given this company one star as I couldn't give them none. I cancelled on feb 2nd this year and my line was terminated the following day. Suddenly I have 3 bills to pay. I have rang them and they have told me it is sorted until another bill arrives. They are now ignoring my emails yet more bills appear. Poor company Stay away!… Read Full Review

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★☆☆☆☆

“horrible company!”

Written on: 15/04/2015 by Mueller201 (1 review written)

they promise the world, but give less than nothing. I do not believe the good reviews for one moment, they all sound like they were written by the same person, who is not a native English speaker...the similarities in all of the positive reviews is a dewad give away that they are fakes written by the same person or people. read the negative reviews and you can feel the genuine frustration from each review, you can't fake that. this company should not be in business!… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER, DONT EVEN DESERVE A STAR ”

Written on: 13/04/2015 by NathaliaHess319 (1 review written)

I've made them over £155 payment because of a direct debit mistake caused by them. Now they want to charge me even more to get my account back running again. Beside all this ripping off they made, It's been a month my business is been without a phone line. Its taking them ages to get it back running again. Charlie from the customer service team is absolutely useless. I've been on the phone for 35 mins and couldn't get anything sorted. Don't even think about going in a contract with them… Read Full Review

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★☆☆☆☆

“dont switch to this company”

Written on: 11/04/2015 by kbPennington410 (1 review written)

this company is a major rip off customer service is less than poor manager johnathon hart of broadband tech absolutely useless tells you he will do one thing and doesn't do it they never ring back when you have a problem I made literally 50 or more calls and sent emails about our problems with broadband and telephone line worst company in all DONT SWITCH stay where you are big rip off… Read Full Review

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★★★★★

“Fantastic service, friendly advisor.”

Written on: 29/03/2015 by DylanHollis (1 review written)

I can't describe in words how delighted I am with the whole service from Titan. I received a call as a new customer from a funny guy who said he was the 'New Business Manager'. He made me laugh from start to finish and to be honest I would of bought anything from him. He made me laugh, made me feel comfortable and allowed me to trust him. Everything that he has promised since as happened since and I am now saving £30 per month. As promised I will definately be sending business his way… Read Full Review

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★☆☆☆☆

“Taking money without reason!!”

Written on: 17/03/2015 by SAmii32 (1 review written)

I made contracrt with them for my small business, it didnt go well so I closed it. But didnt do nothing with contract as i was thinking will pay normal amount from contract every month about £23. After few months nobody was in property so nobody was using phone. Titan was charging me about £30 and more each month finally they took £391!! from my account. Than next month again £30 when ive notice something was wrong (as i got lot of money going out so wasnt fast) ive give them a call and ask… Read Full Review

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★☆☆☆☆

“Titan Telecoms customer service of cancer customer ”

Written on: 16/03/2015 by bear36 (1 review written)

We was a business customer of theres and there service was apppaling for internet it was never be classed as broadband but more old dsl line But that was just the icing on the cake after we tried to close the account due to going out of business they tried to charge an £860 cut of fee . After we sent numerous emails and letters explaining there was no business to move the account over to and there account was null and void they bought in the debt collectors even after informing them there… Read Full Review

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★★☆☆☆

“Poor Service ”

Written on: 28/02/2015 by Javon1980 (1 review written)

As trading a business, decided in signing up to Titan Telecom for calls, as sounded and looked promising as they only specialise in small to medium sized businesses. I also have Calls with Titan for my home landline as do business work from home..and more recently have added the Broadband product from Titan to account as not ideal but as its cheaper. But was a awful, dreadful start in getting business broadband...as they had been in touch with our previous ISP too early...as normally it's… Read Full Review

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★☆☆☆☆

“bad customer service”

Written on: 24/02/2015 by Hall267 (1 review written)

This company is not good for business use. They are closed on weekends and no help or customer support is available in times of a problem. My takeaway business is heavily reliant on phone orders, so if my phone is not working on the weekend, I am incurring a big loss. Crunchy Plus 7 Railway Road, Darwen, BB3 2RG… Read Full Review

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★☆☆☆☆

“Damage Caused to West Riding LRR due to mistakes.”

Written on: 20/02/2015 by Wuhan (1 review written)

Call Back generally doesn't happen till the following day even when lack of service results in serious problems. If you decide to wait for technicians to help in the call queue you can be waiting for up to an hour. We asked for just a number change and no other change in service. As a result we lost our internet connections and ability to provide PDQ services to our customers and Wifi facilities. Customers are walking away!… Read Full Review

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★☆☆☆☆

“rude ignorant and persistent”

Written on: 19/02/2015 by Hugheske344 (1 review written)

Fed up of weekly calls little or poor English cannot take no for a answer witheld calls slagging me off and the most boring script written tripe to have to keep listening to amazed anybody who whole sign up with this company… Read Full Review

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★☆☆☆☆

“Should be sued! Don't ever go there ”

Written on: 14/02/2015 by Esperanzas185 (1 review written)

the most disgraceful company change contract details to suit themselves hound you down and service is dreadful stay well away I never write reviews but sooner this business is out of business and have no customers at all the better… Read Full Review

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★☆☆☆☆

“worst company”

Written on: 10/02/2015 by Collins173 (1 review written)

do not deal with this company. they promise like for like service.what a joke ? if you cancel they rip you off with there fee,s . should a company be able to lock you into a 2/3 year contract. if there service was that good there would be no need for a contract?? be aware universal debt collection is all part of titan telecom ? is that legal??… Read Full Review

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★☆☆☆☆

“Rude, and ignore TPS registrations”

Written on: 06/02/2015 by EstebanGilliam (1 review written)

Cold called. We have expressed zero interest in your business. Your agent was politely advised we have recently signed a new agreement with another provider. Having been told this he was clearly not going to get anywhere by continuing. When advised politely to remove us from your list as we were registered with the TPS your representative gave us a rant about how many other businesses used cold calling as a technique. He concluded by being rude and sarcastic and slammed the phone down… Read Full Review

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★☆☆☆☆

“HOW TO BUST YOUR BUSINESS - use Titan Telecom”

Written on: 04/02/2015 by EyeConnection (1 review written)

This is the only time in my life where I have been driven to write a review about a company. As a small business I have had the worst broad band service since I took it on. Worse than pathetic customer service. Now they want to charge £600 to remove my phone line as well as the BB. The salesman was asked to prove the £9.99 deal guess what and that wasn't possible then going 19.99 it has been dire. They say taking the BB away is a separate issue strange that considering it was sold as a… Read Full Review

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★☆☆☆☆

“WORST WORST WORST”

Written on: 27/01/2015 by mjahmed (2 reviews written)

I have been using this worst company for my small business. I ordered a broadband which was urgently required to run Point of Sale system which charges us £20 per week. I requested them to process the order ASAP so I can start using my EPOS system. My contract was completed and assured that one of their team will call me as a security checks and it is how their process is. I had to wait one and half weeks but no calls. I called today to find out what happening, it seems like the order is still… Read Full Review

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★★☆☆☆

“Exorbitant prices”

Written on: 19/01/2015 by RafaelMorris48 (3 reviews written)

BEWARE! Do not even think of going with Titan. They could literary rip you off your hard-earned money for nothing in return. Disgusting company!… Read Full Review

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Rmj's Response to RafaelMorris48's Review

Written on: 19/01/2015

THE ADVICE FROM OFCOM IS AS FOLLOWS
Ofcom suggests that all consumers/businesses that have experienced problems with their communications provider call our contact centre and make a formal record of their complaint. Our contact centre advisors can also provide specific advice on the appropriate next steps. We are open Monday to Friday from 9.00am to 5.00pm.

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★☆☆☆☆

“Absolute disgraceful company and service! Do not use”

Written on: 20/12/2014 by NoelleDowney (1 review written)

if you want a trustworthy, helpful and value for money service- do not use this company! … Read Full Review

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★☆☆☆☆

“Harrassment after signing up”

Written on: 19/12/2014 by Fitzpatrick175 (1 review written)

After a very careful look at what we where being offered, we went with Titan since then the our company has been pestered by there call centre most days, I have asked for a note to put on our account do not call they ignore it because they think that offering us a deal does not count. The company that promised so much is getting to be a liability and paying to get out of the contract will be money well spent. To who ever is running Titans call centre your staff are out of control … Read Full Review

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★☆☆☆☆

“CAN NOT AFFORD TO GIVE EVEN 1 STAR BUT NO CHOISE!!!”

Written on: 01/12/2014 by ghDickinson465 (1 review written)

SIMPLY DO NOT GO WITH TITAN... THEY ARE BLOODY EXPENSIVE WITH THEIR HIDDEN CHARGES… Read Full Review

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