Titan Telecom Reviews - www.titantelecom.uk.com

Click here if this is your business
★★☆☆☆
1.6 / 5
175
17% of users recommend this
Click here if this is your business
  • Reception

  • Customer Service

  • Reliability

  • Extra Features

  • Value For Money

? Ask our helpful community of experts about this product or company
Titan Telecom www.titantelecom.uk.com - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Don't join ”

Written on: 17/06/2016 by Ralstonks98 (1 review written)

The worest company you can join. They even tried to bill me four months bill when I left the company and they are still trying to charging me to this date 147.00 a month. What planet is this company from and they still phone me for a new contract. They try to sign you on to a new contract and then start to charge you out of contract charges. My bill started from £39 a month to £150 a month when I signed a fixed contract for three years. They screw you untill your contract ends… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Left shockingly bad sister company to join a worse titan”

Written on: 18/05/2016 by okRegan261 (1 review written)

I was with Unicom who are titans sister company and they were a shockingly bad rip off!!!!!! after months and months of stress finally my contract ended YAY....) 3 seconds later there on the phone hi sir, love you sir, your great sir, can we give you the best prices in the world sir ?. me I said really....? So after lots of messing around they offered last two months bills to be refunded and to join there sister company Titan Telecom for a vastly reduced amount, like a complete #### I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Liers ”

Written on: 17/05/2016 by Alejandrai364 (1 review written)

Never paid the cancellation fees to BT for terminating the contact and ended up paying this bill myself. Customer service is terrible and not trained with the right information. Had been without service and take too long to solve it. You get charged for line rental plus call on top of this. They say that you would only pay £13 but the bills comes for over 75… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“ABSOLUTELY JOKE OF A COMPANY”

Written on: 13/05/2016 by 421Salazar (1 review written)

Do not join Titan. They are an absolute joke. When you are joining the staff are great but once you phone to terminate a contract the staff are so rude and intimidating. I would recommend no one to join them I only wish I read the reviews at the beginning warning me to keep away. Anyone even contemplating to join this money grabbing joke of a company please think again. They don't even deserve one star… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The new Fraud Defender charges have been added to...”

Written on: 03/04/2016

The new Fraud Defender charges have been added to bills without consent and the service is misleading. Stating that your business phone line could be hacked costing you thousands of pounds, it fails to make clear that hacks have been against unsecure PBX systems. Most small businesses don't have these, just a normal phone line. Trying to cancel this service you get a full on script of fear provoking language which still fails to ask if you have a PBX system. Having searched the internet it's… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“forced to pay”

Written on: 03/03/2016 by 6ringer9 (1 review written)

my line was knocked down by a tree branch in a field 3ooyds from our house they billed me for the repair @£200. leaving asap… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“service on contract of a business”

Written on: 23/02/2016 by 225Vogel (1 review written)

Not only did they take my father in law for a fool on selling him a FREE MOBILE PHONE that wasn't. They have now cut off his landline, which is his business line for his pub. He cant use his card machine as this only works with a line. He has lost a lot of business since this company DOESNT open over the weekend. I reported the line down on Friday morning and they were suppose to get back to us which they never did. This company is the worst company I have come across… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Titantelecom's Comment

Written on: 25/02/2016

Hi,

We are extremely sorry to hear of your dissatisfaction with our service. Titan Telecom continue to strive to provide a high level of customer service and we are sorry to hear you feel your recent experiences were short of that. We would like to discuss this matter in more detail and would invite you to contact our customer resolution team.

Kind Regards

Customer Insight Team

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Claim to be calling from BT offering discounts ”

Written on: 12/02/2016 by Lewis-Altwy16 (1 review written)

Just had a call from a lady from this company claiming to be calling from 'BT Wholesale' offering discounts on Line Rental and Broadband. Gave me all the chat and then said 'the only thing that will change will be the name on your invoice which will be Titan Telecom'!! So then I asked the question again- 'So are you actually calling me from BT or not?'...Silence! 'No you're not are you!' Stupid woman! We're not all mugs! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Warning-Do not have anything to do with this company”

Written on: 10/02/2016 by Sage171 (1 review written)

Customer service is horrible, they not ready to listen to you the customer. Be very careful when you decided to close your account with them. I should have read other reviews about them before I signed up to them. They claim to be good for small business, but from my experince, I would never recommend them to anyone. When they want to get you so sign up, they would use they best sales people, but once you decided not to continue you would be treat like you do not matter anymore. Before you… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Titan is the best ever dont waste time with other...”

Written on: 05/02/2016 by shanee (1 review written)

Titan is the best u will ever get best service and best customer service and you will never be without service.was with bt and when i came to titan i never even feel the change.please guys for your business go to titan… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“WARNING- TITAN ARE THE WORST COMPANY EVER”

Written on: 01/12/2015 by kathleenhamilton (1 review written)

I cannot express just how bad my experience of this company was. I was persuaded into a 2 yr contract with them, giving bank details to set up a mandatory direct debit etc, only to find that 3 months on I still had no broadband services. Excuse after Excuse, different advisor after different advisor- nobody every knew what was happening or appeared to speak to anyone. I was then told I could only have broadband if I set up another line because of an alarm on my existing line. However the BT… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Worst company I have ever dealt with!”

Written on: 11/11/2015

I have tried for months to terminate my contract. They wrote to my new supplier to say that I had changed my mind and no longer wanted to switch. Not only this they have continued to send me bills after the end of my contract. I have never dealt with such an incompetent company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Do not switch to Titan Telecom - you will regret it!!”

Written on: 04/11/2015 by C21hackney (1 review written)

Sales people promise you all sorts of things. They rattle off "their" agreement over the phone, just to confuse you. Their service is rubbish. Their customer care is rubbish. Their complaints handling procedure is useless. Before you do anything, make sure you go through their written agreement in detail because they have all sorts of jargon to confuse you. They promise to save you money.... infact it is the complete opposite… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Wdgc's Response to C21hackney's Review

Written on: 23/12/2015

I totally agree - trying to get anything in writing is impossible - I thought they were obliged to have written contracts signed by the customer

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Titan the Terrible”

Written on: 18/10/2015 by TannerPratt440 (1 review written)

Do not believe these sales people what they promise is not what you get. Titan Telecom services were the worst choice I have ever made. Despite the promise of reduced costs my average bill is double what they estimated. Think twice before changing to Titan Telecom… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“AVOID THIS COMPANY, THEY SHOULD NOT BE IN BUSINESS”

Written on: 15/10/2015 by Josemoore (1 review written)

I have dealt with many different companies in my time but these are by far the worst company I have ever come across, they make promise after promise but never deliver. They will rip you off for every penny they can. I have to call customer services every time I receive an extortionate invoice, they even talked me into taking out a mobile contract in an attempt to reduce my monthly costs in fact they doubled. Customer service is absolutely useless and how this company can survive is beyond me… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Misrepresentation”

Written on: 14/10/2015 by Hayya65 (1 review written)

I regularly get cold calls from Titan despite being registered with the telephone preference service. Today I was contacted by Titan claiming to be partners of the Federation of Small Businesses of which we are members. I read reviews on Titan and contacted FSB; they are not and have never been partners of the FSB. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Terrible customer service”

Written on: 21/09/2015 by MaldonWonder (1 review written)

This company is absolutely useless. They may be cheap on the basic service but will rip you off everywher they can. The website does not work for fault reporting and there is an expensive 0844 number for customer service. When you have a line fault, they take ages to fix it and you have to pay £8 to set up a call divert to another number and pay for all the diverted calls! Absolute rubbish!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“How can this company survive beats me!!”

Written on: 11/08/2015 by con3boy (1 review written)

True charlatans indeed. There should be and, hopefully, will be a law against such so called companies. "AVOID" is my genuine recommendation… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“This company will cut your telephone line and retain...”

Written on: 14/07/2015 by creditwheredue (1 review written)

This company will cut your telephone line and retain the number. They talked down to me and dictated where I can take my telephone service. When I tried to transfer they just kept cancelling it! Save yourselves the bother and DO NOT sign up to them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Absolute rubbish”

Written on: 11/07/2015 by Tia120 (1 review written)

Stay away from this telecoms company, they are absolutely rubbish… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview