Titan Telecom Reviews - www.titantelecom.uk.com

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★★☆☆☆
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Latest Reviews

★☆☆☆☆

“Avoid at all costs”

Written on: 17/11/2016 by fazl3h (1 review written)

Our lease is ending in a years time (dec 2017) so we're not sure if the the business will be open next year. In that uncertainty, Titan have renewed our phone line contract for 24 months without giving us a 12 month option as stipulated by OFCOM regulations, thus requiring us to pay £200 early termination fee which I refuse to pay. Every time I call their customer service department they can't access the relevant information and I get bounced back from department to department. I have spoken… Read Full Review

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★☆☆☆☆

“So Lo Rate telecom is trading again for Titan ! They...”

Written on: 08/11/2016 by Eaton330 (1 review written)

So Lo Rate telecom is trading again for Titan ! They must be crazy the guy was found guilty for ripping off thousands of people in telecoms a few years back and now he's at it again ! Pretending to be part of BT again ....he needs shutting down !… Read Full Review

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★☆☆☆☆

“2 faults within a month”

Written on: 31/10/2016 by JuneO'Neill (1 review written)

I am a business customer and I've almost lost hundreds of pounds because of Titan. They left me with out any broadband connection and no phone connection too, which resulted our company not taking any card payments. The customer service was absolutely appalling. They were very unfriendly and very unprofessional. Titan are professional robbers, they will try to drain every penny out of you. AVOID AT ALL COSTS… Read Full Review

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★☆☆☆☆

“Terrible company”

Written on: 29/09/2016 by Moran65 (1 review written)

I wish I'd never heard of them. Simply one of the worst decisions I have ever made was agreeing to enter a contract with them… Read Full Review

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★☆☆☆☆

“Pleasant staff but thats it.”

Written on: 25/09/2016 by 446Reynolds (1 review written)

I have made countless calls since the inception of my contract. Complainging and raising issues around connection issues on mobiles and broadband. Despite these calls nothing seems to stay better. As a result I moved my mobile contracts. Even with paying a penalty its worth it. Broadband is slow and forever buffering, 0.7mbs!!.You can only blame it on my equipment for so long. Also apparently the distance form exchange is at fault. My neihbhours around my business get better reception. In… Read Full Review

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★☆☆☆☆

“dont join ”

Written on: 15/07/2016 by SAHINN (1 review written)

titan telecom That are robers please do not get this services,i bin use titan over a year after line start cut off maybe 20 times complain about it finaly there send to me 2 enginer for sort it out but when i spoken with titan there told me if is the problem in side the shop then i have to paid if is not free of charge ges what happen enginer they didint sort out problem and i paid 130 pound AND THERE TRY SEND ONETHER ENGINER WHICH I HAVE TO PAY SECOND TIME TEHY THINK PEOPLE STUPID if… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID AVOID...”

Written on: 14/07/2016

This is the worst company i ever dealt with Listen to me & all the others on here AVOID at all costs, If you dont want to be seriously out of pocket and I mean in the hundreds of pounds bracket… Read Full Review

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★☆☆☆☆

“Don't join ”

Written on: 17/06/2016 by Ralstonks98 (1 review written)

The worest company you can join. They even tried to bill me four months bill when I left the company and they are still trying to charging me to this date 147.00 a month. What planet is this company from and they still phone me for a new contract. They try to sign you on to a new contract and then start to charge you out of contract charges. My bill started from £39 a month to £150 a month when I signed a fixed contract for three years. They screw you untill your contract ends… Read Full Review

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★☆☆☆☆

“Left shockingly bad sister company to join a worse titan”

Written on: 18/05/2016 by okRegan261 (1 review written)

I was with Unicom who are titans sister company and they were a shockingly bad rip off!!!!!! after months and months of stress finally my contract ended YAY....) 3 seconds later there on the phone hi sir, love you sir, your great sir, can we give you the best prices in the world sir ?. me I said really....? So after lots of messing around they offered last two months bills to be refunded and to join there sister company Titan Telecom for a vastly reduced amount, like a complete #### I… Read Full Review

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★☆☆☆☆

“Liers ”

Written on: 17/05/2016 by Alejandrai364 (1 review written)

Never paid the cancellation fees to BT for terminating the contact and ended up paying this bill myself. Customer service is terrible and not trained with the right information. Had been without service and take too long to solve it. You get charged for line rental plus call on top of this. They say that you would only pay £13 but the bills comes for over 75… Read Full Review

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★☆☆☆☆

“ABSOLUTELY JOKE OF A COMPANY”

Written on: 13/05/2016 by 421Salazar (1 review written)

Do not join Titan. They are an absolute joke. When you are joining the staff are great but once you phone to terminate a contract the staff are so rude and intimidating. I would recommend no one to join them I only wish I read the reviews at the beginning warning me to keep away. Anyone even contemplating to join this money grabbing joke of a company please think again. They don't even deserve one star… Read Full Review

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★☆☆☆☆

“The new Fraud Defender charges have been added to...”

Written on: 03/04/2016

The new Fraud Defender charges have been added to bills without consent and the service is misleading. Stating that your business phone line could be hacked costing you thousands of pounds, it fails to make clear that hacks have been against unsecure PBX systems. Most small businesses don't have these, just a normal phone line. Trying to cancel this service you get a full on script of fear provoking language which still fails to ask if you have a PBX system. Having searched the internet it's… Read Full Review

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★☆☆☆☆

“forced to pay”

Written on: 03/03/2016 by 6ringer9 (1 review written)

my line was knocked down by a tree branch in a field 3ooyds from our house they billed me for the repair @£200. leaving asap… Read Full Review

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★☆☆☆☆

“service on contract of a business”

Written on: 23/02/2016 by 225Vogel (1 review written)

Not only did they take my father in law for a fool on selling him a FREE MOBILE PHONE that wasn't. They have now cut off his landline, which is his business line for his pub. He cant use his card machine as this only works with a line. He has lost a lot of business since this company DOESNT open over the weekend. I reported the line down on Friday morning and they were suppose to get back to us which they never did. This company is the worst company I have come across… Read Full Review

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Titantelecom's Comment

Written on: 25/02/2016

Hi,

We are extremely sorry to hear of your dissatisfaction with our service. Titan Telecom continue to strive to provide a high level of customer service and we are sorry to hear you feel your recent experiences were short of that. We would like to discuss this matter in more detail and would invite you to contact our customer resolution team.

Kind Regards

Customer Insight Team

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★☆☆☆☆

“Claim to be calling from BT offering discounts ”

Written on: 12/02/2016 by Lewis-Altwy16 (1 review written)

Just had a call from a lady from this company claiming to be calling from 'BT Wholesale' offering discounts on Line Rental and Broadband. Gave me all the chat and then said 'the only thing that will change will be the name on your invoice which will be Titan Telecom'!! So then I asked the question again- 'So are you actually calling me from BT or not?'...Silence! 'No you're not are you!' Stupid woman! We're not all mugs! … Read Full Review

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★☆☆☆☆

“Warning-Do not have anything to do with this company”

Written on: 10/02/2016 by Sage171 (1 review written)

Customer service is horrible, they not ready to listen to you the customer. Be very careful when you decided to close your account with them. I should have read other reviews about them before I signed up to them. They claim to be good for small business, but from my experince, I would never recommend them to anyone. When they want to get you so sign up, they would use they best sales people, but once you decided not to continue you would be treat like you do not matter anymore. Before you… Read Full Review

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★★★★★

“Titan is the best ever dont waste time with other...”

Written on: 05/02/2016 by shanee (1 review written)

Titan is the best u will ever get best service and best customer service and you will never be without service.was with bt and when i came to titan i never even feel the change.please guys for your business go to titan… Read Full Review

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Mdzbaby's Response to shanee's Review

Written on: 02/11/2016

Absolutely lying out your mouth. Titan is the worst company I have ever come across. I was left 14 days without any telephone line or broadband connection.

AVOID OTHERWISE YOU WILL REGRET JUST LIKE OTHER PEOPLE

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★☆☆☆☆

“WARNING- TITAN ARE THE WORST COMPANY EVER”

Written on: 01/12/2015 by kathleenhamilton (1 review written)

I cannot express just how bad my experience of this company was. I was persuaded into a 2 yr contract with them, giving bank details to set up a mandatory direct debit etc, only to find that 3 months on I still had no broadband services. Excuse after Excuse, different advisor after different advisor- nobody every knew what was happening or appeared to speak to anyone. I was then told I could only have broadband if I set up another line because of an alarm on my existing line. However the BT… Read Full Review

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★☆☆☆☆

“Worst company I have ever dealt with!”

Written on: 11/11/2015

I have tried for months to terminate my contract. They wrote to my new supplier to say that I had changed my mind and no longer wanted to switch. Not only this they have continued to send me bills after the end of my contract. I have never dealt with such an incompetent company… Read Full Review

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★☆☆☆☆

“Do not switch to Titan Telecom - you will regret it!!”

Written on: 04/11/2015 by C21hackney (1 review written)

Sales people promise you all sorts of things. They rattle off "their" agreement over the phone, just to confuse you. Their service is rubbish. Their customer care is rubbish. Their complaints handling procedure is useless. Before you do anything, make sure you go through their written agreement in detail because they have all sorts of jargon to confuse you. They promise to save you money.... infact it is the complete opposite… Read Full Review

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Wdgc's Response to C21hackney's Review

Written on: 23/12/2015

I totally agree - trying to get anything in writing is impossible - I thought they were obliged to have written contracts signed by the customer

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