Titan Telecom Reviews - www.titantelecom.uk.com

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★★☆☆☆
1.7 / 5
167
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Latest Reviews

★☆☆☆☆

“Warning-Do not have anything to do with this company”

Written on: 10/02/2016 by Sage171 (1 review written)

Customer service is horrible, they not ready to listen to you the customer. Be very careful when you decided to close your account with them. I should have read other reviews about them before I signed up to them. They claim to be good for small business, but from my experince, I would never recommend them to anyone. When they want to get you so sign up, they would use they best sales people, but once you decided not to continue you would be treat like you do not matter anymore. Before you… Read Full Review

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★★★★★

“Titan is the best ever dont waste time with other...”

Written on: 05/02/2016 by shanee (1 review written)

Titan is the best u will ever get best service and best customer service and you will never be without service.was with bt and when i came to titan i never even feel the change.please guys for your business go to titan… Read Full Review

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★☆☆☆☆

“WARNING- TITAN ARE THE WORST COMPANY EVER”

Written on: 01/12/2015 by kathleenhamilton (1 review written)

I cannot express just how bad my experience of this company was. I was persuaded into a 2 yr contract with them, giving bank details to set up a mandatory direct debit etc, only to find that 3 months on I still had no broadband services. Excuse after Excuse, different advisor after different advisor- nobody every knew what was happening or appeared to speak to anyone. I was then told I could only have broadband if I set up another line because of an alarm on my existing line. However the BT… Read Full Review

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★☆☆☆☆

“Worst company I have ever dealt with!”

Written on: 11/11/2015

I have tried for months to terminate my contract. They wrote to my new supplier to say that I had changed my mind and no longer wanted to switch. Not only this they have continued to send me bills after the end of my contract. I have never dealt with such an incompetent company… Read Full Review

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★☆☆☆☆

“Do not switch to Titan Telecom - you will regret it!!”

Written on: 04/11/2015 by C21hackney (1 review written)

Sales people promise you all sorts of things. They rattle off "their" agreement over the phone, just to confuse you. Their service is rubbish. Their customer care is rubbish. Their complaints handling procedure is useless. Before you do anything, make sure you go through their written agreement in detail because they have all sorts of jargon to confuse you. They promise to save you money.... infact it is the complete opposite… Read Full Review

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Wdgc's Response to C21hackney's Review

Written on: 23/12/2015

I totally agree - trying to get anything in writing is impossible - I thought they were obliged to have written contracts signed by the customer

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★☆☆☆☆

“Titan the Terrible”

Written on: 18/10/2015 by TannerPratt440 (1 review written)

Do not believe these sales people what they promise is not what you get. Titan Telecom services were the worst choice I have ever made. Despite the promise of reduced costs my average bill is double what they estimated. Think twice before changing to Titan Telecom… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY, THEY SHOULD NOT BE IN BUSINESS”

Written on: 15/10/2015 by Josemoore (1 review written)

I have dealt with many different companies in my time but these are by far the worst company I have ever come across, they make promise after promise but never deliver. They will rip you off for every penny they can. I have to call customer services every time I receive an extortionate invoice, they even talked me into taking out a mobile contract in an attempt to reduce my monthly costs in fact they doubled. Customer service is absolutely useless and how this company can survive is beyond me… Read Full Review

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★☆☆☆☆

“Misrepresentation”

Written on: 14/10/2015 by Hayya65 (1 review written)

I regularly get cold calls from Titan despite being registered with the telephone preference service. Today I was contacted by Titan claiming to be partners of the Federation of Small Businesses of which we are members. I read reviews on Titan and contacted FSB; they are not and have never been partners of the FSB. … Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 21/09/2015 by MaldonWonder (1 review written)

This company is absolutely useless. They may be cheap on the basic service but will rip you off everywher they can. The website does not work for fault reporting and there is an expensive 0844 number for customer service. When you have a line fault, they take ages to fix it and you have to pay £8 to set up a call divert to another number and pay for all the diverted calls! Absolute rubbish!… Read Full Review

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★☆☆☆☆

“How can this company survive beats me!!”

Written on: 11/08/2015 by con3boy (1 review written)

True charlatans indeed. There should be and, hopefully, will be a law against such so called companies. "AVOID" is my genuine recommendation… Read Full Review

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★☆☆☆☆

“This company will cut your telephone line and retain...”

Written on: 14/07/2015 by creditwheredue (1 review written)

This company will cut your telephone line and retain the number. They talked down to me and dictated where I can take my telephone service. When I tried to transfer they just kept cancelling it! Save yourselves the bother and DO NOT sign up to them… Read Full Review

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★☆☆☆☆

“Absolute rubbish”

Written on: 11/07/2015 by Tia120 (1 review written)

Stay away from this telecoms company, they are absolutely rubbish… Read Full Review

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★☆☆☆☆

“DON'T go there”

Written on: 06/06/2015 by ZariaAllen (1 review written)

I was assured that I would save a lot by taking out Titan's landline & mobile: "guaranteed!" It was costing so much more than BT I paid £200 to get out of the landline contract and chucked the mobile in the back of the drawer to run down contract period. Finishes next month. Hooray! Went back to BT & Tesco mobile -MUCH cheaper … Read Full Review

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★☆☆☆☆

“So full of it, it hurts to my ears listening to their...”

Written on: 24/05/2015 by muCollier185 (1 review written)

PLEASE STOP CSLLING ME YOU MORONS!! I'm not interested in your anything. I've asked you nicely to remove me of your database - STOP CALLING ME I can't disribe how 'P' off with there stupid telesales staff… Read Full Review

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★☆☆☆☆

“AVOID: Rubbish service ”

Written on: 15/05/2015 by Hancockgh475 (1 review written)

I have had 6 business lines, 1 personal line and 3 broadband locations with Titan for a number of years. They sounded great and all was fine as long as nothing went wrong. However, when I wanted to change something the service I received was worse than non-existent. It was (in my mind) very simple. I was moving and wanted to take my number with me. The person moving into my house was quite happy to stay with Titan and have a new number. Oh dear Oh dear! I agreed with them back in February to… Read Full Review

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★☆☆☆☆

“Worst company ever”

Written on: 26/04/2015 by Harrypandj (1 review written)

I started with a land line and all was good then I was looking to review my business mobiles the information given by the sales team whilst sounded great was a total lie!!!! They promise the world then deliver nothing when you try to contact them not only is it costing you on a premium rate but they do nothing having been passed from pillar to post and every complaints avenue taken I can not wait to get away from this company! WHATEVER YOU DO STAY AWAY FROM THIS COMPANY… Read Full Review

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★☆☆☆☆

“One star is generous ”

Written on: 16/04/2015 by Vic770477 (1 review written)

I only have given this company one star as I couldn't give them none. I cancelled on feb 2nd this year and my line was terminated the following day. Suddenly I have 3 bills to pay. I have rang them and they have told me it is sorted until another bill arrives. They are now ignoring my emails yet more bills appear. Poor company Stay away!… Read Full Review

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★☆☆☆☆

“horrible company!”

Written on: 15/04/2015 by Mueller201 (1 review written)

they promise the world, but give less than nothing.  read the negative reviews and you can feel the genuine frustration from each review, you can't fake that. this company should not be in business!… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER, DONT EVEN DESERVE A STAR ”

Written on: 13/04/2015 by NathaliaHess319 (1 review written)

I've made them over £155 payment because of a direct debit mistake caused by them. Now they want to charge me even more to get my account back running again. It's been a month my business is been without a phone line. Its taking them ages to get it back running again. The person I dealt with  from the customer service team is absolutely useless. I've been on the phone for 35 mins and couldn't get anything sorted. Don't even think about going in a contract with them… Read Full Review

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★★★★★

“Fantastic service, friendly advisor.”

Written on: 29/03/2015 by DylanHollis (1 review written)

I can't describe in words how delighted I am with the whole service from Titan. I received a call as a new customer from a funny guy who said he was the 'New Business Manager'. He made me laugh from start to finish and to be honest I would of bought anything from him. He made me laugh, made me feel comfortable and allowed me to trust him. Everything that he has promised since as happened since and I am now saving £30 per month. As promised I will definately be sending business his way… Read Full Review

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