Smiths Glass Limited Reviews - www.smithsltd.co.uk

★★★☆☆
3.1 / 5
180
53% of users recommend this
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Smiths Glass Limited - www.smithsltd.co.uk
Smiths Glass Limited - www.smithsltd.co.uk
Smiths Glass Limited - www.smithsltd.co.uk
Smiths Glass Limited - www.smithsltd.co.uk

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Latest Reviews

★★★★★

“Good job”

Written on: 24/04/2017 by Motchellclarkson (1 review written)

Professional from start to finish, from the first spade in the ground to completion was less then 4 weeks. Thank you smiths… Read Full Review

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★☆☆☆☆

“Get involved with company andyou will regret it!”

Written on: 24/04/2017 by Jaslynu375 (1 review written)

This company is not fit for purpose. Their so called after sales customer service is non-existent.The staff in the installations department are rude and confrontational. They do not reply to e-mails nor respond to phone calls.We have an ongoing issue with this company that has lasted 5 months and we cannot get them back to sort out problems with our installation. They take exception to negative reviews to the extent of intimating that you are not a genuine customer.We always,where possible… Read Full Review

Alemap60's Comment

Written on: 24/04/2017

I agree. Smiths Glass fitted my Conservatory in 2013 and in January this year (2017) I there was water dripping inside from the gutter outside. I emailed them immediately but they said they couldn't come till 30th January! They came numerous times after the initial visit but couldn't fix it until 14th March when they replaced the corner adapter in the gutter. I still don't know if it has worked as it hasn't rained since then. The water had been dripping down my Hillary's conservatory blind for three months and there is now black mould running down it. It will cost me £266.50 to replace it and if I claim on my house insurance I will have to pay £100 excess plus increased premiums. I have sent emails to Smiths asking for reimbursement and they have just ignored me. I had all the windows, soffits and gutters replaced by them in 2013 and they all seem Ok but when it comes to contacting their Service Department you are either kept waiting listening to a recorded message or there is no answer. Not impressed by after sales service either.

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★★★★★

“Thanks smiths ”

Written on: 20/04/2017 by Clivedawson212 (1 review written)

We found smiths to be a great local company to do business with. So pleased we took our neighbours recommendation to have you build our conservatory. Mr & Mrs Dawson… Read Full Review

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★☆☆☆☆

“Harassment calls”

Written on: 12/04/2017 by KellieL (1 review written)

I rang Smiths about 3 years ago with the intention of asking for a quote on double glazing. After giving them my details I actually found them to be quite pushy and didn't particularly like their attitude so told them to leave it. A couple of days later, some slicked back, sovereign ringed man knocked at my door telling me he was 'just passing' and since he's in the area would I like a quote anyway? No thanks. Over the past 3 years, despite every single time asking them to remove me from their… Read Full Review

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★★★★★

“Great job”

Written on: 03/03/2017 by Pepper.pepper (1 review written)

We have just had our conservatory fitted and we are over the moon with it! We choose smiths after weeks of being messed around by other companies over price & design. we were not left disappointed, everything was completed without fault & on time. One very happy customer… Read Full Review

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★☆☆☆☆

“complete waste of time, rude, poor customer service”

Written on: 01/03/2017 by an_honest_reviewer (1 review written)

I'd have scored them zero stars if I could. This company are a waste of time in my opinion and very poor customer service. They cold called me – I agreed for them to come round to provide me with a quote for Windows and doors but made clear I didn't want the hard sell and my wife wouldn't be available, fine no problem, the advisor said. Then the day before the appointment they called again, different chap this time and insisted my wife was available for the appointment – as she needed to… Read Full Review

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★★★★★

“Great job”

Written on: 17/02/2017 by Carlaokeefe (1 review written)

Smiths did a great job on my conservatory, after getting several quotes they came out the cheapest. We were delighted with the finished product and recommended our neighbours… Read Full Review

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★★★★★

“Easy to work with”

Written on: 16/02/2017 by Marystandardson (1 review written)

Smiths have been one of the easiest companies I have ever employed. After agreeing a price the conservatory was was started 4 weeks after we placed the order and finished 3 weeks after the start date. Recommended … Read Full Review

Harryhugf's Response to Marystandardson's Review

Written on: 25/02/2017

why are smiths staff still putting there own comments about there company on this website?

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★☆☆☆☆

“Bullying tactics by sales team . ”

Written on: 09/02/2017 by Anyah61 (1 review written)

I purchased windows from them about 6 years ago which were fine but they are bordering on stalking now. This company does not listen when you say you want them to stop calling . I have blocked their num and asked to be removed from their mailing list to no avail. Their staff are rude , obnoxious and have absolutely no customer service skills . They do not listen when you say you're not interested. Keep well away… Read Full Review

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★☆☆☆☆

“Customer Care”

Written on: 06/02/2017 by dianahigherlevel (1 review written)

I have recently purchased doors from this company, or at least this is what i believed! I was informed that my door would be fitted in January, which was moved to February and now I am being told that they do not have a time when my order will be delivered. If this wasn't bad enough, the person, who I spoke to was beyond rude, making me feel that they were doing me a favour rather than them delivering a service which is being paid for! I would not recommend this company at all and would… Read Full Review

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★★★★★

“Conservatory ”

Written on: 23/01/2017 by Vixcemont (1 review written)

I have just had my conservatory built & i was more than happy to share my experience. The builders were fast, efficient and very tidy. The whole project went smoothly from start to finish. Thank you again smiths x… Read Full Review

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★☆☆☆☆

“Diabolical Conservatory Build”

Written on: 21/01/2017 by Ukpaully (1 review written)

Absolutely diabolical customer service had a conservatory built in Nov still have a snagging list and despite contacting company have not heared from the company in over a month. Have reported to trading standards and we are currently taking legal advise on a claim for unfinished work and damages We would recommend avoiding this company if you are looking for a new conservatory as the customer service offered is the worse we have ever experienced… Read Full Review

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★★★★★

“Good job”

Written on: 11/01/2017 by Johncardinal1000 (1 review written)

Good professional outfit, no problems from start to finish the windows were fitted on time & exactly what we had ordered at a reasonable price… Read Full Review

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★☆☆☆☆

“Dont geta quote from Smiths unless you are going to...”

Written on: 08/01/2017

We went to smiths a few years ago to get a quote for a single window. When taking our details I asked if they would go onto any lists and they said no... They LIED, we get several phone calls a year and each time I asked them to remove us from there database to which they say OK, but a few months later they call again. The last time they called, I said to the woman that I have asked them on every occasion to remove us from their list and she said, "I get asked that a lot" then she laughed at me… Read Full Review

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★★★★★

“Good job”

Written on: 22/11/2016 by Mathewsonkt (1 review written)

Good job from smiths glass, they built my conservatory from start to finish in under a month at a very competitive price. Will get them back to do our front door… Read Full Review

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★★★★★

“Conservatory ”

Written on: 17/11/2016 by Craigmcjohn (1 review written)

Smiths built my conservatory last year, not a day has gone by where we haven't used it!!! We love it… Read Full Review

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★☆☆☆☆

“Jokers”

Written on: 17/11/2016 by 210McKenna (1 review written)

Got a quote from these jokers. I thought window companies were well past these silly games - an initial quote from the salesperson which I rejected; a "call to the manager"; a discussion about how they could do a better deal; amazement from the salesman at what an great deal I was getting; followed by talk about how I had to sign up there and then to get that price (but could cancel within seven days). A few days later I got an e-mail from Smiths with a quote for a few hundred quid less (taking… Read Full Review

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★★★★★

“Great job”

Written on: 11/11/2016 by Fullerdempsey (1 review written)

Great job done by smiths when they fitted my windows. They kept me updated on proceedings throughout the job. We will be using them again… Read Full Review

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★★★★★

“Perfect ”

Written on: 02/11/2016 by Chrisabdul28 (1 review written)

Perfect from smiths Great job done fitting my new windows Will be recommending you to the rest of my friends & family… Read Full Review

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★★☆☆☆

“Bad customer service ”

Written on: 30/10/2016 by MaxButler42 (1 review written)

Really good quality of door . But customer service is very very bad. We had issue which never got resolved. Never got phone call back from the supplier. From start didn't get the door on the day promised. As a customer I had to chase them for everything. Should have been other way round. Won't recommend.. because after care is important. But if u don't care about that and just want a good quality of door go for it. If something goes wrong THEY DONT CARE… Read Full Review

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