Smiths Glass Limited Reviews - www.smithsltd.co.uk

★★★☆☆
3.0 / 5
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Smiths Glass Limited - www.smithsltd.co.uk
Smiths Glass Limited - www.smithsltd.co.uk
Smiths Glass Limited - www.smithsltd.co.uk
Smiths Glass Limited - www.smithsltd.co.uk

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Latest Reviews

★☆☆☆☆

“Avoid At All Costs.”

Written on: 25/07/2014 by colincharlotte (1 review written)

I can't say too much as legal action is in the process. but it sickens me to think someone else may go through the pain, stress and upset my family have gone through because of this company. Therefore I need to warn others never to use this company. Our conservatory started in September 2013 and is not finished. They've had our money and ran leaving us with expenses to correct the conservatory so it is usable. Please avoid this company we experienced threats, ignorance and dam right rudeness… Read Full Review

Batour's Response to colincharlotte's Review

Written on: 28/07/2014

I really wished I read some reviews on Smiths before agreeing to use them. We had our complete house doubleglazed on 6 May and to this date we still cannot close our back door! They ignore all of our phone calls and no-one knows anything when you contact them. We keep getting told someone will call us back on that same day but 3 weeks later we still have had no reply! We also have suffered with upset and stress and are thinking of taking legal action. They have our money and they don't care!

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★☆☆☆☆

“Non existent customer service”

Written on: 23/07/2014 by Maison1 (1 review written)

Contract number 260059W The lack of customer service from this company is truly appalling. I purchased new windows and a composite door from them approximately 8 years ago with the promise of a ten year guarantee. I was contacted by a member of their sales team trying to sell me some more products, I explained that I did not need any and mentioned that the colour on my front door had faded. I was told that there was a lifetime guarantee against the colour fading and was given a number to… Read Full Review

Mill_Stocky's Response to Maison1's Review

Written on: 27/07/2014

100% agree! we've been waiting since before Xmas 2013 for them to deal with our issue", and our problematic windows were only installed about 3 years ago. You could try e-mailing them, we were told to contact their MD about our issues, which we did about 3 months ago (and we've sent chaser emails) and yet we are still waiting for a response!

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★☆☆☆☆

“AVOID THESE LIARS”

Written on: 09/07/2014 by kjMcFarland291 (1 review written)

We went to their showroom in Basildon and were given a price for the door we wanted. We booked a home visit and were given the exact same figure by the salesman as the first man so we paid a £100 deposit . A few days later the “surveyor” arrived for final measurements so that the door could be manufactured, but before he was in our door fully he stated that if we still wanted the work done it would be £400 more!!!! We told him we were not happy and that we wished to cancel the contract… Read Full Review

Smithsltd's Comment

Written on: 10/07/2014

I am sorry to hear of your experience however the facts you state are not entirely true.
All contracts agreed to are subject to survey - as is standard with all works done by any building company. This is because without surveying the job you are not able to account for all costs involved.
At the time of survey any differences between the agreed order and what you specify to a surveyor will be flagged up and recosted accordingly. Changes such as additional works needed or in most cases such as this one a change of design to the door.
Any variation to the cost agreed upon is put to a customer who if they decide to cancel will be refunded any deposit paid without penalty (even though it has cost the company money to send out a representative and a surveyor)
This refund will be processed and sent within 28 days of receiving your cancellation in writing as is standard with any contract a customer may enter into.
The company has been trading successfully for over 46 years now and we do not "treat people like fools" as you put it, the vast majority of the thousands of customers we install for every year are happy and satisfied with the work we carry out.

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Mill_Stocky's Comment

Written on: 17/07/2014

It's AMAZING how you defend yourselves on a review site, we are still waiting for feedback from you, at the request of your employees, after we got passed from pillar to post, to send you an e-mail with all our issues and several months later we are still waiting/chasing a response and someone to fix the poor product you supplied us with. Perhaps we should post a copy of our e-mail to you on this site so everyone can see how poor your customer service and attention to fixing your faulty products is!

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Mill_Stocky's Comment

Written on: 18/07/2014

Frightened to reply publicly are we? Perhaps for the fear we'll post the e-mail we sent you and still haven't received a response to!!,

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Batour's Comment

Written on: 28/07/2014

I want to congratulate you for actually raising a response from Smiths Glass as I have posted my complaints letter on this site and approx 6 weeks on have yet to have a response.

I'm hoping that this comment may awaken someone from this awful company and they may contact me about my complaint.

I totally appreciate where you are coming from, the customer service is beyond poor and no-one knows anything or wants to take responsibility! We have been phoning them on a daily basis and no-one ever gets back.

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★☆☆☆☆

“Ureliable, unprofessional, inefficient”

Written on: 09/07/2014 by TobiasSharpe (1 review written)

They do not know what they are doing - literally. They do not know what they are and are not capable of doing. In response to a cold call I explained in detail they work we wanted done. A salesman came around and spent hours measuring, sucking his teeth and making confirmatory phone calls. We paid a deposit. I had to chase a number of times to get the promised surveyor (much later than promised). Heard nothing from surveyor for 3 weeks (was promised update in one week). I chased 5 times and… Read Full Review

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★★★★☆

“All ok so far.”

Written on: 08/07/2014 by IvanCullen (1 review written)

Had some windows done a month ago by smiths and promised I would review them after a month to give them time to settle in and so far so good. No problems. Had a follow up call to see how things went and that was pleasant enough. The woman who came out first to price up the windows was very knowledgable and friendly. She did not overstay her welcome and myself and my partner were both happy with how things went. Had a call a few days later asking how things went at which time I told them we… Read Full Review

Mill_Stocky's Comment

Written on: 17/07/2014

Wait to your product goes wrong, I wish you good luck in advance with getting someone to come out and fix it!

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★★★★★

“brilliant work ”

Written on: 05/07/2014 by fwRose237 (1 review written)

work done in a very efficient way and speedily executed,very pleased with finished product… Read Full Review

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★★★★★

“Always use smiths, always best.”

Written on: 03/07/2014 by Exchangeguy (1 review written)

Windows and conservatory done by smiths over the years and was happy with those, always came out to fix problems in a speedy manor. Guys who have done the work always competent and clean. Company been around a long time and always see their vans. Salesmen always nice enough, price always not cheapest but still nowhere near that of some of the national big name companies. Good company to deal with… Read Full Review

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★☆☆☆☆

“Buyer BEWARE!!”

Written on: 02/07/2014 by Herndonip273 (1 review written)

Be very careful of this company, we've been chasing them for several months to fix an issue which they said was their fault but are making up every excuse under the sun as to why they won't/can't fix the problem. If you're prepared to take the risk of buying their poor products, at least make sure you don't pay anything until you get the product installed!… Read Full Review

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★★☆☆☆

“Poor Quality, Poor Installation & Poor Customer Service!”

Written on: 27/06/2014 by Batour (1 review written)

I must say dealing with Smiths Glass in Rochford and Basildon Essex has been one of the most stressful times we have ever had with just one company. Their office staff give the impression of being very un-knowledgeable about their products and procedures. Below is a summary of our experience with Smiths: Feb. 2014 1st visit from Smiths Windows. Sales guy visited and measured up, we were quoted a price for replacement of all our windows, one front door, one back door, one patio door and a… Read Full Review

Hugecarrot's Response to Batour's Review

Written on: 30/06/2014

They never did any work for me BUT STILL KEEP CALLING ME 10 years on trying to sell me stuff, go away you are a nuisance

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Batour's Response to Batour's Review

Written on: 28/07/2014

28/7/2014

Just an update to say that to date no one from Smith's Glass in Basildon or Southend has contacted me about my issues!

We have been phoning them on a daily basis and no-one ever knows anything about our issues and it's always someone else's responsibility and funnily enough that person is never available!

However I still get a phone call from the sales department on a fortnightly basis offering a quote for more work!

The amount of stress this company has put our family through is unbelievable and just thinking about the lack of customer services make my blood boil!

The next step now is sheer desperation would be visiting their Basildon showroom and letting potential customers know of our experiences with this company!

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★★★★★

“Use all year round.”

Written on: 12/06/2014 by Finders (1 review written)

Today is the first day we have used our conservatory with new glass roof and what a difference. We will be able to use it all years round. Very pleased and the work looks good too… Read Full Review

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★★★★☆

“Super!”

Written on: 09/06/2014 by Hopkinssf251 (1 review written)

As the title says I think smiths are super, this is my third house of windows I've bought in my life (we like to move) and the job smiths did is better than any of the other 2 companies have done for us in the past. I only came across them at a garden exhibition and happy I did. Well done to the lads and all involved. Highly recommended… Read Full Review

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★★★★★

“5 star review, five star product and service”

Written on: 03/06/2014 by newyorkrocks (1 review written)

Recently had some issues with windows installed by Smiths about 5 years ago, one of the windows was catching on the frame in hot weather and one of the windows had misted up in the glass, called them up, the person on the phone was polite and they came round and sorted out the problem. Always liked the windows we had done and now still a happy customer… Read Full Review

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★★★★★

“Polite, Quick & Clean”

Written on: 28/05/2014 by HassanMcKinley (1 review written)

The title says everything I have to say about my windows and gutters which have been completed today. From the salesman to man who measured them and the men who fitted them the service was great… Read Full Review

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★★★★★

“Thanks”

Written on: 24/05/2014 by Horton485 (1 review written)

Many thanks and well done I love my new conservatory. Special thanks to the two guys who worked so hard in the adverse weather today looking only bad point is I now have to paint it!!… Read Full Review

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★★★★★

“Very very very happy customer”

Written on: 21/05/2014 by Deeapril (1 review written)

Had a conservatory 6 years ago and that all went fine. Just had a few windows done for us finished today and the workmanship is outstanding. It's very good to see a company that has been around for a long time still provide outstanding work and customer service. Don't believe all these horrible reviews mine is genuine and I've always been happy with smiths. Would 100% recommend… Read Full Review

Notasmithsfan's Response to Deeapril's Review

Written on: 27/05/2014

Glad you're happy.
My 'horrible review' is also genuine to the point where Smiths asked the Review Centre to remove it unless I could provide evidence, which I did, which is why it's been reinstated.
My product is actually OK.
It's when something goes wrong the problems start.

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★☆☆☆☆

“Surprised Smith's is still trading..”

Written on: 20/05/2014 by cielco (1 review written)

I am surprised to find reviews dating after April 2014 as I have been trying for the last month to contact Smith's regarding an unfinished conservatory. They have not answered any telephone enquiries or messages left. No e-mails have been replied to and even Special delivery letters to both Directors and Management have been ignored. I had naturally assumed that the company had ceased trading and made off with the money already paid. Update: At 5:45pm on the day this review was published… Read Full Review

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★★★★★

“highly recommend ”

Written on: 16/05/2014 by KerriClarke2012 (1 review written)

We were recently recommended to use smiths by a family friend for our windows and doors. We are so happy we did, the fitters were so clean and tidy and the office staff were all so helpful and polite. We would highly recommend to all and will pass on our comments to friends and family in the future… Read Full Review

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★★★★★

“Great Work”

Written on: 16/05/2014 by Johnston1964 (1 review written)

Very neat and tidy, explained clearly how all window and door locks worked. Cleaned up after and polite. Work looks very professional. Many Thanks… Read Full Review

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★☆☆☆☆

“Alright til something goes wrong”

Written on: 17/04/2014 by McDowellrf168 (1 review written)

Had a front door and two side panels fitted. Work was ok apart from the fitter had the wrong coloured weatherstrips on the van. Since then despite repeated phone calls and a visit to the showroom smiths point blank refuse to contact us. Scared to death in case something were to go wrong in two years time. Can't believe such poor customer care in this day and age!… Read Full Review

Smithsltd's Comment

Written on: 13/05/2014

We are sorry to hear you are unsatisfied with the level of service you have received. With a long trading history we never like to hear bad reports about our company.

Please do not hesitate to contact our service department to alert them to the current issues.

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★☆☆☆☆

“unfinished conservatory”

Written on: 10/04/2014 by unhappywithsmiths (1 review written)

11 weeks in, 2 water leaks, poor brickwork that needs re pointing in places, a big hole in plasterboard that the second plumber had to cut as he didn't know where first plumber had laid pipes, and our garden resembling a building among current faults still need rectifying. And appointments made with no regard for any work commitments you have even when arranged. Despite 6 calls and a letter in last 2 weeks no response. Good luck in speaking to somebody if you need to!… Read Full Review

Mandycfinch's Response to unhappywithsmiths's Review

Written on: 17/04/2014

I have never never received such dreadful customer service.

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Mill_Stocky's Response to unhappywithsmiths's Review

Written on: 19/07/2014

Wait until you've been waiting for over 6 months. Don't let anyone at Smiths pass you over to supposedly the MD, or tell you to write to him by e-mail as you'll never hear back from him! If the MD won't respond to an e-mail (have been waiting now for over 2 months!n) then what does that tell you about the company, but then again, I should have guessed this from a company that uses a cheap and tatty msn e-mail address!!!!

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Unhappywithsmiths's reply to Mill_Stocky's Comment

Written on: 22/07/2014

You need to record everything via recorded letter and quote the sales of goods and services, which is on Citizens Advice Bureau. If you have paid over #100.00 by credit card and the total bill is under 30,000 your credit card company are jointly liable. Check home insurance for cover for legal expenses which was the route we were about to go down. They seemed to respond to these measures but should never have to come to this. Hope it helps

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