Smiths Glass Limited Reviews - www.smithsltd.co.uk

★★★☆☆
3.1 / 5
52% of users recommend this
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Smiths Glass Limited - www.smithsltd.co.uk
Smiths Glass Limited - www.smithsltd.co.uk
Smiths Glass Limited - www.smithsltd.co.uk
Smiths Glass Limited - www.smithsltd.co.uk

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Latest Reviews

★☆☆☆☆

“AVOID THESE LIARS”

Written on: 09/07/2014 by kjMcFarland291 (1 review written)

We went to their showroom in Basildon and were given a price for the door we wanted. We booked a home visit and were given the exact same figure by the salesman as the first man so we paid a £100 deposit . A few days later the “surveyor” arrived for final measurements so that the door could be manufactured, but before he was in our door fully he stated that if we still wanted the work done it would be £400 more!!!! We told him we were not happy and that we wished to cancel the contract… Read Full Review

Smithsltd's Comment

Written on: 10/07/2014

I am sorry to hear of your experience however the facts you state are not entirely true.
All contracts agreed to are subject to survey - as is standard with all works done by any building company. This is because without surveying the job you are not able to account for all costs involved.
At the time of survey any differences between the agreed order and what you specify to a surveyor will be flagged up and recosted accordingly. Changes such as additional works needed or in most cases such as this one a change of design to the door.
Any variation to the cost agreed upon is put to a customer who if they decide to cancel will be refunded any deposit paid without penalty (even though it has cost the company money to send out a representative and a surveyor)
This refund will be processed and sent within 28 days of receiving your cancellation in writing as is standard with any contract a customer may enter into.
The company has been trading successfully for over 46 years now and we do not "treat people like fools" as you put it, the vast majority of the thousands of customers we install for every year are happy and satisfied with the work we carry out.

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★☆☆☆☆

“Ureliable, unprofessional, inefficient”

Written on: 09/07/2014 by TobiasSharpe (1 review written)

They do not know what they are doing - literally. They do not know what they are and are not capable of doing. In response to a cold call I explained in detail they work we wanted done. A salesman came around and spent hours measuring, sucking his teeth and making confirmatory phone calls. We paid a deposit. I had to chase a number of times to get the promised surveyor (much later than promised). Heard nothing from surveyor for 3 weeks (was promised update in one week). I chased 5… Read Full Review

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★☆☆☆☆

“STOP CALLING ME SMITHS GLASS YOU AR A NUISANCE”

Written on: 09/07/2014 by Huber154 (1 review written)

I am only writing this review as after about 4 years i am fed up with Smiths glass calling me trying to flog stuff i dont want, I used to recognise the number but now its withheld. BAD BUSINESS PRACTICE - Change your tactic as all it does is make me want to NEVER call you again, I certainly wont bother ever again as all I get is cold calling even after numerous requests to stop … Read Full Review

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★★★★☆

“All ok so far.”

Written on: 08/07/2014 by IvanCullen (1 review written)

Had some windows done a month ago by smiths and promised I would review them after a month to give them time to settle in and so far so good. No problems. Had a follow up call to see how things went and that was pleasant enough. The woman who came out first to price up the windows was very knowledgable and friendly. She did not overstay her welcome and myself and my partner were both happy with how things went. Had a call a few days later asking how things went at which time I told them we… Read Full Review

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★★★★★

“brilliant work ”

Written on: 05/07/2014 by fwRose237 (1 review written)

work done in a very efficient way and speedily executed,very pleased with finished product… Read Full Review

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★★★★★

“Always use smiths, always best.”

Written on: 03/07/2014 by Exchangeguy (1 review written)

Windows and conservatory done by smiths over the years and was happy with those, always came out to fix problems in a speedy manor. Guys who have done the work always competent and clean. Company been around a long time and always see their vans. Salesmen always nice enough, price always not cheapest but still nowhere near that of some of the national big name companies. Good company to deal with… Read Full Review

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★★☆☆☆

“Poor Quality, Poor Installation & Poor Customer Service!”

Written on: 27/06/2014 by Batour (1 review written)

I must say dealing with Smiths Glass in Rochford and Basildon Essex has been one of the most stressful times we have ever had with just one company. Their office staff give the impression of being very un-knowledgeable about their products and procedures. Below is a summary of our experience with Smiths: Feb. 2014 1st visit from Smiths Windows. Sales guy visited and measured up, we were quoted a price for replacement of all our windows, one front door, one back door, one patio door and a… Read Full Review

Hugecarrot's Response to Batour's Review

Written on: 30/06/2014

They never did any work for me BUT STILL KEEP CALLING ME 10 years on trying to sell me stuff, go away you are a nuisance

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★★★★☆

“Sales calls”

Written on: 26/06/2014 by ixTrujillo380 (1 review written)

Had some work carried out by Smiths a couple of years back, all satisfactory. Since then have received 10 sales calls and have asked 9 times to be removed from their database as we have no further work to be carried out. Not sure that we would recommend Smiths now due to too many unwanted sales calls which can be really annoying… Read Full Review

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★★★★★

“Use all year round.”

Written on: 12/06/2014 by Finders (1 review written)

Today is the first day we have used our conservatory with new glass roof and what a difference. We will be able to use it all years round. Very pleased and the work looks good too… Read Full Review

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★★★★☆

“Super!”

Written on: 09/06/2014 by Hopkinssf251 (1 review written)

As the title says I think smiths are super, this is my third house of windows I've bought in my life (we like to move) and the job smiths did is better than any of the other 2 companies have done for us in the past. I only came across them at a garden exhibition and happy I did. Well done to the lads and all involved. Highly recommended… Read Full Review

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★★★★★

“5 star review, five star product and service”

Written on: 03/06/2014 by newyorkrocks (1 review written)

Recently had some issues with windows installed by Smiths about 5 years ago, one of the windows was catching on the frame in hot weather and one of the windows had misted up in the glass, called them up, the person on the phone was polite and they came round and sorted out the problem. Always liked the windows we had done and now still a happy customer… Read Full Review

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★★★★★

“Wonderful Windows”

Written on: 28/05/2014 by sallyfields2014 (4 reviews written)

Just had 3 windows fitted by Smiths and the installers were nothing but polite and clean. Nothing was too much bother for them and I'm very happy. Well done Smiths!… Read Full Review

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★★★★★

“Polite, Quick & Clean”

Written on: 28/05/2014 by HassanMcKinley (1 review written)

The title says everything I have to say about my windows and gutters which have been completed today. From the salesman to man who measured them and the men who fitted them the service was great… Read Full Review

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★★★★★

“Thanks”

Written on: 24/05/2014 by Horton485 (1 review written)

Many thanks and well done I love my new conservatory. Special thanks to the two guys who worked so hard in the adverse weather today looking only bad point is I now have to paint it!!… Read Full Review

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★★★★★

“Very very very happy customer”

Written on: 21/05/2014 by Deeapril (1 review written)

Had a conservatory 6 years ago and that all went fine. Just had a few windows done for us finished today and the workmanship is outstanding. It's very good to see a company that has been around for a long time still provide outstanding work and customer service. Don't believe all these horrible reviews mine is genuine and I've always been happy with smiths. Would 100% recommend… Read Full Review

Notasmithsfan's Response to Deeapril's Review

Written on: 27/05/2014

Glad you're happy.
My 'horrible review' is also genuine to the point where Smiths asked the Review Centre to remove it unless I could provide evidence, which I did, which is why it's been reinstated.
My product is actually OK.
It's when something goes wrong the problems start.

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★☆☆☆☆

“Surprised Smith's is still trading..”

Written on: 20/05/2014 by cielco (1 review written)

I am surprised to find reviews dating after April 2014 as I have been trying for the last month to contact Smith's regarding an unfinished conservatory. They have not answered any telephone enquiries or messages left. No e-mails have been replied to and even Special delivery letters to both Directors and Management have been ignored. I had naturally assumed that the company had ceased trading and made off with the money already paid. Update: At 5:45pm on the day this review was published… Read Full Review

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★★★★★

“highly recommend ”

Written on: 16/05/2014 by KerriClarke2012 (1 review written)

We were recently recommended to use smiths by a family friend for our windows and doors. We are so happy we did, the fitters were so clean and tidy and the office staff were all so helpful and polite. We would highly recommend to all and will pass on our comments to friends and family in the future… Read Full Review

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★★★★★

“Great Work”

Written on: 16/05/2014 by Johnston1964 (1 review written)

Very neat and tidy, explained clearly how all window and door locks worked. Cleaned up after and polite. Work looks very professional. Many Thanks… Read Full Review

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★☆☆☆☆

“Alright til something goes wrong”

Written on: 17/04/2014 by McDowellrf168 (1 review written)

Had a front door and two side panels fitted. Work was ok apart from the fitter had the wrong coloured weatherstrips on the van. Since then despite repeated phone calls and a visit to the showroom smiths point blank refuse to contact us. Scared to death in case something were to go wrong in two years time. Can't believe such poor customer care in this day and age!… Read Full Review

Smithsltd's Comment

Written on: 13/05/2014

We are sorry to hear you are unsatisfied with the level of service you have received. With a long trading history we never like to hear bad reports about our company.

Please do not hesitate to contact our service department to alert them to the current issues.

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★☆☆☆☆

“unfinished conservatory”

Written on: 10/04/2014 by unhappywithsmiths (1 review written)

11 weeks in, 2 water leaks, poor brickwork that needs re pointing in places, a big hole in plasterboard that the second plumber had to cut as he didn't know where first plumber had laid pipes, and our garden resembling a building among current faults still need rectifying. And appointments made with no regard for any work commitments you have even when arranged. Despite 6 calls and a letter in last 2 weeks no response. Good luck in speaking to somebody if you need to!… Read Full Review

Mandycfinch's Response to unhappywithsmiths's Review

Written on: 17/04/2014

I have never never received such dreadful customer service.

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