Smiths Glass Limited Reviews - www.smithsltd.co.uk

★★★☆☆
3.1 / 5
166
53.0% of users recommend this
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Smiths Glass Limited - www.smithsltd.co.uk
Smiths Glass Limited - www.smithsltd.co.uk
Smiths Glass Limited - www.smithsltd.co.uk
Smiths Glass Limited - www.smithsltd.co.uk

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Latest Reviews

★★★★★

“Good job”

Written on: 22/11/2016 by Mathewsonkt (1 review written)

Good job from smiths glass, they built my conservatory from start to finish in under a month at a very competitive price. Will get them back to do our front door… Read Full Review

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★★★★★

“Conservatory ”

Written on: 17/11/2016 by Craigmcjohn (1 review written)

Smiths built my conservatory last year, not a day has gone by where we haven't used it!!! We love it… Read Full Review

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★☆☆☆☆

“Jokers”

Written on: 17/11/2016 by 210McKenna (1 review written)

Got a quote from these jokers. I thought window companies were well past these silly games - an initial quote from the salesperson which I rejected; a "call to the manager"; a discussion about how they could do a better deal; amazement from the salesman at what an great deal I was getting; followed by talk about how I had to sign up there and then to get that price (but could cancel within seven days). A few days later I got an e-mail from Smiths with a quote for a few hundred quid less (taking… Read Full Review

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★★★★★

“Great job”

Written on: 11/11/2016 by Fullerdempsey (1 review written)

Great job done by smiths when they fitted my windows. They kept me updated on proceedings throughout the job. We will be using them again… Read Full Review

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★★★★★

“Perfect ”

Written on: 02/11/2016 by Chrisabdul28 (1 review written)

Perfect from smiths Great job done fitting my new windows Will be recommending you to the rest of my friends & family… Read Full Review

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★★☆☆☆

“Bad customer service ”

Written on: 30/10/2016 by MaxButler42 (1 review written)

Really good quality of door . But customer service is very very bad. We had issue which never got resolved. Never got phone call back from the supplier. From start didn't get the door on the day promised. As a customer I had to chase them for everything. Should have been other way round. Won't recommend.. because after care is important. But if u don't care about that and just want a good quality of door go for it. If something goes wrong THEY DONT CARE… Read Full Review

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★★★★★

“Happy customer”

Written on: 28/10/2016 by Akmidthomas (1 review written)

Happy with smiths from start to finish. They replaced all my windows and my old conservatory, looking forward to a much warmer winter in our house now… Read Full Review

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★★★★★

“Thank you smiths”

Written on: 24/10/2016 by Clivechester (1 review written)

We would like to thank smiths for building us our new conservatory. Couldn't grumble about anything, the price was competitive and was completed within 3 weeks from start to finish… Read Full Review

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★★★★★

“Good Joni recently”

Written on: 18/10/2016 by Clarke198888 (1 review written)

I recently had smiths install my whole house of windows. The price was competitive, the fitters did an excellent job too. I will definitely be coming back for future work… Read Full Review

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★☆☆☆☆

“Non existent customer service training”

Written on: 13/10/2016 by Reviewers686 (1 review written)

Accepted an offer of a quote from a door to door salesman as he was quite insistant albeit friendly. I said he was welcome to pop something through the letterbox. Stupidly passed on my phone number. The following day I was harassed with calls from Smiths every half hour, with no voicemail to inform me who was calling. Feel this was totally inappropriate as like most people I work and am not able to pick up my phone. I finally picked up the phone and a very rude female who failed to introduce… Read Full Review

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★★★★★

“Job well done ”

Written on: 12/09/2016 by Kellystephens42 (1 review written)

Smiths built my conservatory for me last year and I could not fault them. I would like to give special thanks to the man who designed it with us and the fitters who were always very clean and punctual… Read Full Review

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★☆☆☆☆

“Very poor work and customer service ”

Written on: 06/09/2016

I had a conservatory built which we told should have taken 2 days but took 5 days. The conservatory that was built didn't fit the foundations due to poor measurements. They returned to fix this problem and the leaks that resulted from the poorly fitted foundations but the leaks continued to be a problem. Many phone calls and no replies later I finally spoke to someone that said they would send someone round to fix the problem but they never arrived. Three months later and still waiting for… Read Full Review

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★★★★★

“Thank you smiths”

Written on: 31/08/2016 by Daneparker314 (1 review written)

We would like to take the time to thank smiths glass for the lovely conservatory they built us at the start of the year. We love sitting out here all year round. We choose smiths because they've been around forever & gave us a great price. Thank you again Mr and Mrs Parker… Read Full Review

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★★★★★

“Well done smiths!!!”

Written on: 24/08/2016 by Clairebakie (1 review written)

Thank you smiths, smiths built our conservatory on time, on budget & without any aggravation. We will be recommending you to friends and family… Read Full Review

Southminster42's Response to Clairebakie's Review

Written on: 24/08/2016

Four positive five star reviews in a row, over just a few days with no issues, delays or hassle.

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★★★★★

“Fast professional reliable ”

Written on: 22/08/2016 by Bromptonali (1 review written)

Could not be happier with the re build of my conservatory. It's turned our old unused conservatory into a new dining room we can use all year round… Read Full Review

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★★★★★

“5 star product and service”

Written on: 20/08/2016 by Chadwellben (1 review written)

5 star product and service Smiths were great from start to finish, they had our conservatory built in under 6 weeks from placing the order. They took care of every stage of the job, we will deffinatly be coming back for more work and telling our friends… Read Full Review

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★★★★★

“Professional from start to finish ”

Written on: 19/08/2016 by Kevinbouatsi (1 review written)

After many weeks of quotes and deliberation many months ago we decided to pick smiths conservatories to build our conservatory. We were very impressed that they did not sub contract any work out and kept every part of the job (in house). The job took just under 3 weeks from start to finish and we cannot be any happier with the beautiful conservatory that smiths built us. Thank you … Read Full Review

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★☆☆☆☆

“Appalling service 4 year trying to fix a leaking...”

Written on: 19/08/2016 by AndyBlakey (1 review written)

I had a leaking conservatory, so I bought a new one from Smiths. One year later I had a leaking conservatory and three and half years later they replaced the roof. First rain afterwards I have a leaking conservatory again. I have been promised that people would get back to me some many tings I have fours pages of motes on broken promise after broke promise. Five windows have blown, The roof sagged and caused problems with the doors. Still waiting for a one window to be replaced… Read Full Review

Smithsltd's Response to AndyBlakey's Review

Written on: 19/08/2016

Thank you for taking the time to leave this review.
Unfortunately the events listed are not the full story and as a representative of the company I would like to provide this.
4 years ago you had a conservatory built by our company, you signed a satisfaction notice and enjoyed use of your conservatory for many years.
You reported a leak to the conservatory earlier this year and it was discovered that there was indeed an issue with the roof. In June of this year the leak was rectified by installing a whole brand new roof along with rectifying the issues to the doors we also replaced sealed units that were not in the guarantee as a gesture of goodwill.
You have failed to inform anybody in this review that these issues have been rectified.
We have had numerous downpours of rain in the meantime since the original leak was repaired and have received no notice of any problems.
This evening at 6:20pm you emailed our company with news of a new leak. Our offices as I am sure you can appreciate are closed and all installers are at home.
This email will be read tomorrow morning by the relevant department and the conservatories manager will be calling you when he gets into work.
To come onto a review site like this is totally unfair as you have emailed us outside of business hours and given us no time to respond or repair this problem. This issue will be rectified for you however i would ask you give us a chance to sort it out for you before deciding to take your complaint to an open forum.

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★★★★★

“Fantastic job”

Written on: 15/08/2016 by Johnpegler123 (1 review written)

Really happy with the great conservatory smiths built us, could not fault them with any part of the process. Very impressed & we will recommend to friends and family… Read Full Review

Smithsltd's Response to Johnpegler123's Review

Written on: 15/08/2016

Thank you for taking the time to leave a review and we are all happy you are satisfied with your new conservatory and will continue to make great use out of it for years to come.

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★☆☆☆☆

“Shoddy Conservatory bad workmanship”

Written on: 13/08/2016

Ground work commenced on time, could not fault the brickwork, both lads worked extremely hard. Construction of main conservatory very poor, shoddy workmanship, guttering appalling! Workman returned to put right the guttering resulting in a complete bodge up! Patio doors badly fitted and one is damaged. Fan light has missing shade. Stain glass window badly made. Still waiting for underfloor heating to be installed. Poor communication from company - numerous telephone calls to them not… Read Full Review

Smithsltd's Comment

Written on: 15/08/2016

I am sorry to learn of your issues and I have made the operations director aware of the problem and hopefully this will be rectified for you in due course. Please accept my sincerest apologies.

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