Written on: 17/08/2011 by AnnH
25/10/2010 - credit card debited for Emerald engagement ring. Many days later ring arrives - the gold band quite thin. A few weeks later the gold band broke apart - ring returned to Nuttalls for replacement. Delay after delay, no replacement forthcoming. Refund requested & credit card details e-mailed to Nuttalls. No response from Nuttalls to repeated e-mails as of today ie. 17/08/11 !!! On holiday next week so will be contacting the Office of Fair Trading. AVOID ALL DEALINGS WITH THIS COMPANY (read more)
Written on: 12/08/2011
my boyfriend who ordered my engagement ring was told time and time again that the product was currently unavailable, this was seven months ago, we went elsewhere in the end. The staff are rude, unhelpfull and basically do not care whether or not anyone ever recieves their money back. However they are quick enough to obtain funds, knowing full well thy will never recieve their goods. Also knowing that they now use alias's is slighlty worrying. They are no good tea leaves and so are the... (read more)
Written on: 25/07/2011 by enyasian
The worst service ever!! they are now bankrupt and still have my fiancee money! had to call and email all the time, was told lie after lie. I even went to the shop the staff were rude and kept feeding me lie after lie. eventually they agreed to refund the money...this was never done after all the Phone calls emails and speaking to them in person. With my fiancee in the forces away in germany i had to chase this item up. Who wants to have to fight for their own engagement ring!!!! Very poor! (read more)
Written on: 29/06/2011
I ordered jewellry online and paid by card. My account was immediately debited. Nothing was delivered so I phoned and emailed many many times. Months passed. After seven months I entered a legal claim through the small claims court. At the last moment of the time they were given by the court, they paid me my refund. Don't touch them. (read more)
Written on: 28/06/2011
It's a horrible feeling being ripped off. There are two reasons its happened. Firstly - Nuttals are obviously crooks and lack any integrity or business ethic. It's very unfair and you've worked hard for that cash. I sincerely hope you get it back. Secondly - You've been gullible. Sorry to be blunt. You believed in impossible discounts, you felt very savvy avoiding the greedy high street with its huge profits. But you cannot buy jewellery at 70%less than the high street. The high street is... (read more)
Written on: 18/06/2011 by MICROPOZ
Purchased a pearl and diamond necklace in March, found some bad workmanship, returned it to Chester in April, telephoned every day for nearly three months, on the odd occasion when Nuttalls deamed to answer the phone was told lie after lie after lie about my necklace. Nuttalls have now gone bust, I do not have my necklace and they have the piece of jewellery and my £1,200. The same people, are still running several other jewellery companies, don't give them your hard earned money. (read more)
Written on: 17/06/2011 by Sue133 (1 review written)
I ordered an emerald earring and necklace set for my daughter's 18th birthday in MAY 2010 - over a year ago!!! 35 emails and 13 months of empty promises later I am not surprised to hear they have taken the coward's way out. John Nuttall should be thoroughly ashamed of himself. After his apologetic email in January (see below) I even asked if the company was in trouble and was assured it was not. Of course, I feel thoroughly stupid now. Thanks Amanda and all those I have spoken to and... (read more)
Written on: 15/06/2011 by Guest_01234
I would like to inform you that Nuttalls of Chester is in the process of going into voluntary liquidation, the cowards. I am owed nearly £700 and the likelihood of me getting a penny back seems extremely unlikely. I am disgusted and appalled and most of all VERY angry that they can just get away with the amount of distress they have brought upon hundreds of honest customers. It's daylight robbery. (read more)
Written on: 15/06/2011 by JoniL (1 review written)
I purchased a pendant in mid April 2011 for my mums birthday in May, I sent an email a few weeks after purchasing asking for an up-date of the whereabouts of the item, no reply. Sent another email a week later and they actually responded (WOW) saying it will be delivered by end of week. The item did arrive yes HOWEVER, it arrived in the worst packaging I had ever seen surrounded by shredded magazine paper and the box had no logo on it was just a black box it looked so cheap... then I saw the... (read more)
Written on: 14/06/2011
I purchased my necklace on the 11th December 2010 and it was never received. I have e-mailed and telephoned but they only answer when it suits and basically lie. In March I was told that my necklace was ready but didn't pass quality control and they would make another and I should receive that one in two weeks!!!!!!! However this never happened and again after e-mails etc they finally agreed to a refund in May. As you can guess now I am having to chase my refund. Don't go anywhere near... (read more)
Written on: 12/06/2011 by RitaAdams
On 29th December, I purchased, on behalf of my 91 year old mother, a pair of pearl and diamond earrings costing £156.28. This was money she had received for Christmas and she was excited about getting these as they were exactly what she wanted. Since 29 December, I have had numerous phone calls and e-mails because the goods have not been delivered. Firstly apologies, then excuses, then a promise of a refund on 7 April. Well those of you who have already had experience will know that... (read more)
Written on: 09/06/2011 by Iberry
As a returning customer to Nuttalls, I really should have taken the recent reviews on this site seriously. I couldn't believe what I was reading as my previous experience was faultless. However, how things have changed. This has been one extremely bad experience which I am still trying to rectify! I ordered a ring for my wife to celebrate the birth of our first child. This, I thought, would arrive in plenty of time for the birth. How wrong I was. I ordered this item on the 18th March... (read more)
Written on: 09/06/2011
it's been 5 months waiting for items and no updating anything unless chasing up. NO refund NO answer RUDE on telephone NO responsible for anything claiming that cant do refund ,have to contace bank account even we had paid through paypal and also said cant refund through paypal and hung up the line NIGHTMARE COMPLETLY...NEVER HAD THIS KIND OF BAD PURCHASE EXPERIENCE IN LIFE BEFORE !!!!!!!!!!!!!!! BEWARE!!!!!!! (read more)
Written on: 09/06/2011 by BURKSTER1 (1 review written)
ordered a pair of opal earrings for my mothers 60th birthday on 25th march and was advised that it would be delivered the week starting the 18th april,heard nothing after that until i emailed them asking where they were. customer services is terrible and absolutely non-existent.was being fobbed off by them saying it was manufactuers fault,after ten weeks still no product and looked a complete muppet on my mothers birthday when i had nothing to give her.dont buy anything from this... (read more)
Written on: 01/06/2011 by LesAllan (1 review written)
I ordered a ruby ring on 11-2-11 as a present for my wife to celebrate our Ruby Wedding Anniversary on 27th March 2011. As of 1st June 2011 , I have no ring and no refund of my money despite repeated requests. This is either fraud or theft. These people do not communicate with you, fail to respond to emails , keep you hanging on the phone for ages and then you cannot speak to anyone with any authority. They are acomplete and utter shambles I wouldnt reccommend to anybodyy except the... (read more)
Written on: 01/06/2011
I ordered a £120 ring on 1st February 2011 which I was advised would take 21 working days to be dispatched. It is now 4 months since the order was placed (with full payment!) and I have been fobbed off with excuse after excuse. I have asked for a refund, which they refused to give. DO NOT ORDER ANYTHING FROM THIS COMPANY! (read more)
Written on: 31/05/2011 by sarahfellows
Nuttals should be shut down and not allowed to sell. Their customer service is dreadful and the ring I ordered in Feb didnt arrive, They didnt return my calls and hardly any of my emails. I was offered an alternative ring and a 10% discount which was promised to me by 11th April. I am still waiting and after numerous calls and un returned e mails I am still waiting!! I was put through to a complaints manager who was the most un helpful person and offered absoultley no customer service and... (read more)
Written on: 30/05/2011
I purchased a diamond ring for my wifes 60th birthday from this local jewellery shop. The staff are very friendly, the ring is excellent and good value compared to other stores. The delivery time stated was 10-14 days but it did take a few days longer, so delivery time could have been a little better. Overall we are both very satisfied. (read more)
Written on: 24/05/2011
very friendly staff helped me choose the perfect necklace for my mothers 80th, she loved it great service and turned up fairly quickly, would definetely reccommend for somoene buying a special gift for someone very particular about their jewellery. (read more)
Written on: 22/05/2011
A big thank you to Nuttalls of Chester!
I received my engagement ring as promised and I am extremely pleased.
It was hand made to my specifications from a photo and the outcome and quality is more than I could only really dream of.
Delivery was good and communication excellent.
Many thanks again. (read more)
Written on: 21/05/2011
At least my 5th purchase from this local jewellers and never had any problems with service.
The two wedding rings I bought for my friends are perfect. They are extremely pleased as am I.
I can only recommend this shop's total service from start to finish and that they supply high quality jewellery at very good prices - thats why I return and return over and over again.
6 stars! (read more)
Written on: 20/05/2011
WHOA don't shop here. They offer items they don't have in stock promising 7-10 day delivery and then expect you to keep waiting indefinitely for it. They are also very reluctant to refund your money!! It has taken me nearly four months to get my money back and eventually I had to get my card provider to sort them out. (read more)
Written on: 20/05/2011
DO NOT ORDER FROM THESE PEOPLE. Ordered a ring for my daughters 18th birthday which never turned up. After numerous e-mails (not replied to) and attempted phone calls (phone never answered) managed to get my money back, but only because I had paid by my credit card and opened a dispute through them. (read more)
Written on: 19/05/2011
Excellent ring. Very freindly peaople. Extremely slow delivery...
I would have given 5 stars but I thought the time to rec3eive the ring was very slow even tho it does sya in the advert that it would take approx 30 days.
Will shop again and be more patient next time if necessary.
Recommended. (read more)
Written on: 18/05/2011 by phlmon (1 review written)
*I URGE NOBODY TO USE THIS COMPANY*. They failed to deliver to me on time. They refused to refund me when I was promised such by sales staff. They point black will not call you back. I have had an ongoing issue with this company which has been going on for 7 months. Write the senior management/directors a letter, it wasn't even acknowledged. Never had an experience like it. Trading standards currently looking at this company. Stay well away. (read more)
Written on: 17/05/2011
I AM VERY PLEASED WITH MY SAPPHIRE AN DIAMONDS RING I PURCHASED FROM THE SHOWROOM. VERY FRIENDLY STAFF AND BEAUTIFUL JEWELLERY. I WILL ALWAYS LOOK FOR JEWELLERY FROM THIS SHOP FIRST.
Written on: 15/05/2011 by tombirch (1 review written)
great value for money and an excellent quality diamond earring set, fast delivery great service all round excellent. many friends have recommended,will definitely return :) . (read more)
Written on: 15/05/2011
Superb all round service - thank you all!
My wife and I visited the local showroom after finding the website vai recommendations from friends.
We had been looking for a specific style of emerald and diamond bracelet in Chester for ages, and after searching other internet stores still could not find the exact style she wished for.
After a phone call Nuttalls staff promised to get a specific example in and it arrived a few days later.
After calling in to view my wife fell in love with it... (read more)
Written on: 14/05/2011 by AnnCM14 (1 review written)
We initially liked the look of this website, so placed an online order on 1/2/2011 for a ruby & diamond pendant and chain that was originally intended to be delivered in 7-10 days. Goods didn't arrive, so phoned to cancel order and request refund. Nuttalls advised that refund would be made within their 30 day terms and conditions, so expected the refund by middle of March. That deadline wasn't met and we were given a new deadline for the refund of the middle of April, which also wasn't... (read more)
Written on: 11/05/2011
very happy with my new ring sure i will buy from there again as been very well looked after. (read more)
Written on: 11/05/2011
The wedding rings I purchased are excellent and the service was very good except for the delivery time being longer than expected.
The shop is great because outside town centre and easy parking.
Good range of jeweleery.
Would use them again. (read more)
Written on: 10/05/2011 by Davidcrow (1 review written)
Do not buy anything from Nuttalls of Chester, they have broken every aspect of the distance selling regulations. they took my money on the 2nd Feb 2011, failed to deliver the goods and have still not processed a refund to me as of the 6th May 2011. The excuses that Amanda of Nuttalls comes up with are laughable, if you ask to Speak to anyone in authority they refuse To make the connection. This a trader needs to be closed down? (read more)
Written on: 07/05/2011
I AM ALSO EXTREMELY PLEASED WITH MY RING.
MY HUSBAND PURCHASED AN EMERALD AND DIAMOND RING FOR MY BIRTHDAY AND IT IS SIMPLY STUNNING.
IT WAS WELL PRESENTED IN A NICE SOLID WOOD BOX AND THE STONES ARE REALLY LOVELY.
HE GOT A GREAT DEAL COMPARED TO THE SHOPS IN THE CITY CENTRE AND HE IS ALSO VERY HAPPY WITH THE WHOLE SERVICE HE RECEIVED.
THANK YOU (read more)
Written on: 06/05/2011
I could not agree more with the reviews on this site and I also wish I'd read them prior to placing an order with Nuttalls. They are dreadful... Goods never received 5 months after the order took place. They don't answer the phone, don't respond to emails and keep lying about the order status. Please do not order from this company, you are guaranteed to cause you headaches. I am in the process of pursuing legal action against them. (read more)
Written on: 06/05/2011
I wish that I had done further research on this company before placing an order. My experience so far is reflected in the comments made by other postings - taken money and goods not delivered. I bought a ruby/ diamond eternity ring for my wife on our Ruby Wedding Anniversary. I ordered the ring at end of March 2011 shortly before our anniversary hoping I would get it in time. Transpired that the ring was a special order and would take about 30 days. Confirmation order states delivery to... (read more)
Written on: 04/05/2011
very happy with my belly bar, good quality and fast delivery.
will recommend to friends and family.
thank you (read more)
Written on: 04/05/2011 by CLJohnstone (1 review written)
Just a horrible bunch of people, doing whatever they can to hang on to your money with out delivering goods or refunds. Almost impossible to contact and rather unhelpful on the phone. They just spout lies such as " the cheque is in the post" then 2 weeks later I phone up and a different collaegue drops the ball by saying a cheque was never sent and that they don't send cheques. Also, every time I phone them, (once a week I usually get through) they tell me a new date to expect the refund.... (read more)
Written on: 04/05/2011 by bonnie52 (1 review written)
Ordered Bangle on 23rd February, have never received it, despite phone calls (usually phone not answered or answer phone on), emails etc., Now trying to obtain refund which by all accounts is not going to be a straight forward process. DO NOT USE THIS COMPANY, ITS NOT WORTH THE RISK (read more)
Written on: 03/05/2011 by garryb56 (1 review written)
Ive had an on going problem with this company since November14th 2010. I purchased a ring as a christmas present, and was quoted a 10 - 14 day delivery. After 6 weeks and numerous phone calls, they informed me that the ring was discontinued, and I would be refunded. Over the last 4 months I have lost count of the number of phone calls I have made to this company, (most unanswered), if I leave voice mail or email they fail to respond. On the rare occasions I have managed to speak to anyone,... (read more)
Written on: 02/05/2011
My experience with this jewellery shop is very good indeed. My husband ordered a special eternity ring from them from their shop because I found the ring on the website but wanted to check quality first. He was shown a ring that was from the same supplier and was given a delivery date of approx 4 weeks. A couple of weeks later he was informed it was ready so we both went in to pick up. I was very impressed with their showroom and the staff were friendly and helpful. The ring is perfect and... (read more)
Written on: 28/04/2011
Regarding my order from this website with item number 13863.
The earrings arrived yesterday morning and my wife is extremely happy with both the stones and the quality of the earrings in general.
I was a little disappointed at first with the delivery time, but at least you kept me fully updated (and I should have read the delivery time!).
The main thing is she is really pleased with her birthday present and I will definitely use your services again in the future.
James (read more)
Written on: 26/04/2011 by Ollie10 (1 review written)
Purchased a ring from this company at the beginning of February and was assured I would have it by the end of March and like many people I have not received it. Got an email 3 weeks ago stating that it had arrived into the shop but did not pass quality control so a new one was being made. The 1st supposedly took 6 weeks but the new one was going to miraculously take 2 weeks! Told them to under no circumstances 'make' a new ring and demanded a refund..... still waiting! never can get through... (read more)
Written on: 25/04/2011
On the 12th of April I purchased a diamond ring from this company after seeing it in their website shop. I received it a few days later but it was not as I had originally thought it would be so I returned it. I was refunded a few days later with no problems and have not stopped looking for an alternative from their shop since. (read more)
Written on: 25/04/2011
I HAVE ONLY EXCELLENT FEEDBACK TO GIVE ON THIS COMPANY.
NUTTALLS WERE RECOMMENDED TO ME WHEN I WAS LOOKING FOR MY ETERNITY RING REPLACEMENT. WE VISITED THE SHOP AND FOUND THE STAFF TO BE VERY AMIABLE AND ONLY TO WILLING TO HELP. I WANTED ORIGINALLY TO PURCHASE A PLATINUM VERSION BUT DUE TO THE COSTS, I DECIDED AFTER CONSULTATION TO PURCHASE THE SAME STYLE IN PALLADIUM. ALTHOUGH I DID NOT KNOW MUCH ABOUT THIS METAL I WAS ADVISED FULLY.
THE RING WAS MADE SPECIALLY FOR ME AS ADVISED AND... (read more)
Written on: 24/04/2011
What a terrible company Nuttalls of Chester are.
I ordered some earrings in February and as of now (24th April) they have still not arrived. The communication is a string of lies and it's not even worth trying to get hold of them on the phone, they never answer. It would not be an understatement to say that this company are crooks in my opinion.
I asked for a refund as the goods were never sent, they replied saying their policy was a refund within 2 weeks, so I couldn't have my money back.... (read more)
Written on: 23/04/2011 by ianwarden (1 review written)
My experience echoes all those I've read on this site! I bought a ring in December from Nuttalls of Chester, promised for delivery within a week. Numerous calls and emails received no response. Ring finally arrived 5 weeks later and I returned it within 5 days (beginning of February) because the quality was appalling. Since then, again after numerous calls and emails, I've had no refund (it's now April 23rd). I've taken advice from Consumer Direct who have referred it to Trading... (read more)
Written on: 22/04/2011
I also wish I had read other people's reviews of this company before I ordered. It has been a complete farce!
Ordered a pair of earrings January 25th 2011. Cancelled order in March after not receiving anything and no comms about why I hadn't received it. Now chasing a refund through my bank which I'd advise others with the same problem to try.
I'm assuming any positive reviews on here were written by employees of the company. As a comparison, I ordered some jewellery from John Greed which... (read more)
Written on: 21/04/2011
Beautiful ring. Slightly slow delivery.
The special order blue topaz ring I picked up is completely beautiful and much better then the photo. The stone is wonderful.
It is usually only available in 9k (the same in other shops), but Nuttall had it made for me in 18k as a special order.
The delivery was slightly slower than the origianl agreed time when I ordered, but I was always kept updated with its progress and basically it was nothing too drastic.
My ring is beautiful.
Written on: 20/04/2011
I had a similar experience with this company as many other people - a long delay, poor customer service, etc. My order has finally arrived in more than 2 months.
Did anyone have problems with the quality of their goods? I can't see "sterling silver" marking on the item (which is "925", I believe). Where is the marking supposed to be? Am I missing something? (read more)
As rated by real users
"Excellent service again" Read More
"Happy!" Read More
"Good service..best price" Read More
"Lovely watch, fast delivery, w..." Read More
"Courteous and reliable service" Read More