Save on Laptops Reviews - www.saveonlaptops.co.uk

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★★★★★
4.6 / 5
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★☆☆☆☆

“Unreliable”

Written on: 27/11/2016 by Teagan1945 (1 review written)

I was ordering a laptop on this website and when I wanted to pay for it the system sad that there was an error and my payment didn't go tru...I have chosen the amazon payment what didn't work..later I've got 5 email that I have initaited payments. I didn't know what's going on, I tried to speak to amazon but they couldn't help me eather, so I decided to call save on laptops custumer service...the customer "care" was talking to me in a very arrogant style all the way thru, and told me that it's… Read Full Review

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★☆☆☆☆

“Problems? Totally disinterested”

Written on: 04/11/2016 by McNamara1963 (1 review written)

Purchase was fine but company is not interested in sorting out a problem with a machine only a few weeks old. It has never worked properly.They take no responsibility despite the purchaser's contract being with them and refer you to the manufacturer. In my case the manufacturer talked me through a few adjustments to try to solve the problem and failed.On requesting help from Save on laptops they just told me to go back to the manufacturer. Next time I will buy from a shop which acknowledges its… Read Full Review

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★☆☆☆☆

“Faulty item received, saveonlaptops very slow to react”

Written on: 01/09/2016 by Aug2016 (1 review written)

Initially I was very happy with the order & delivery process, However, when I unpacked my new HP Laptop the keyboard was faulty, firstly I had to contact the manufacturer directly for this issue and not saveonlaptops, then I raised a returns document online which has not yet been responded too!!, I guess I will be without my laptop for weeks & weeks until this is sorted out… Read Full Review

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★☆☆☆☆

“SENT EX DISPLAY AS NEW AND REFUSE TO REFUND”

Written on: 10/07/2016 by LylaReynolds (1 review written)

They sent me a faulty ex display model laptop when I ordered a £1500 new one! I asked to return right away and did as they instructed me and now they have my money and the laptop are refusing to refund me! Will be taking them to court really rude and abusive customer service. AVOID if you don't want to be stolen from and abused by them. They lye through their teeth as they have been to me the entire time. Look into it and others have had similar issues and I am sure if you talk to trading… Read Full Review

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★☆☆☆☆

“Laptop was delivered late and broken”

Written on: 02/06/2016 by Richardsco491 (1 review written)

Selected Saturday delivery, only got it on Thursday, and when unboxed, the monitor was broken. Only worked when connected to an external monitor, but the laptop display didn't work… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 12/05/2016 by stut2011 (1 review written)

Sent back unopened, tried to claim it hadn't arrived then said 3 days after it did. Finally admitted it had arrived on the correct day. Still awaiting refund 10 days later due to "short staffing". Manager apparently cannot use a phone - was told this! Email team being deliberately evasive and my account still shows item not received back. Not sure I'll get a refund without involving trading standards After my problems did a search on google and found I'm not the only one with really bad… Read Full Review

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★☆☆☆☆

“terrible customer service ”

Written on: 29/04/2016 by nathanc1980 (2 reviews written)

I ordered a tablet online, and as the option of finance were the first option, i thought id go for that , for some reason and this is not the reason why i am leaving a bad review, credit was refused and i cant immagine why as i have never had debt etc, anyway i though i would pay be credit cardm but on the invoice it kept coming up as three items, 1 the tablet, 2 the postage option, and 3 finance package, i tryed several times and as i could not remove the finance option, i thought i would… Read Full Review

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★☆☆☆☆

“Ok until something goes wrong ”

Written on: 20/04/2016 by Steelman123 (3 reviews written)

Bought an all-in-one with wireless keyboard and mouse. Unpacked the delivery only to find the wireless dongle was missing from the package, thus rendering the keyboard and mouse unusable. No direct line to the company, no weekend service. Contact by email only. Unable to use the computer, the company eventually responded to the problem. They refused to believe the dongle was missing and refused to supply a replacement keyboard. What was I to do? I contacted HP Direct. It took about 2 weeks but… Read Full Review

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★☆☆☆☆

“Not working ”

Written on: 31/03/2016 by Alinah96 (1 review written)

Sent a laptop that's not working , paid for next day delivery and it still took a few days to arrive ! What is going on ? Terrible !… Read Full Review

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★☆☆☆☆

“Purchasing a laptop”

Written on: 25/03/2016 by Harrisgu310 (1 review written)

Quick delivery and receiving money, but very poor customer service when things went wrong, and tried very hard to deny me a refund, thanks to Paypal things turned out ok… Read Full Review

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★☆☆☆☆

“Worst online shopping ecperience”

Written on: 23/03/2016 by Kolbyd361 (1 review written)

I ordered a MSI GT72s 6qd from this web but the laptop that they sent is MSI GT72 6qd.It is not that I required for, also that I notice they even dont have a support phone line. I am still waitting for there replay through email.If they can't figure out this problem that I might report to the office of fair trading because of the misleading information for their web.This is the worst Online Shopping experience that I had in my life!… Read Full Review

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★☆☆☆☆

“Terrible customer care if things go wrong”

Written on: 05/01/2016 by Aswer (1 review written)

I had a very bad experience with Save on Laptops and would not recommend them. The order and intial delivery went fine with the laptop arriving quickly. However, when I turned it on to check the specifications I noticed that the promised RAM upgrade (from 8GB to 16GB) had not been completed correctly. This was very frustrating as the order process included a step to install and check the RAM which clearly wasn't completed. I contacted Save on Laptops and agreed to return the laptop for the… Read Full Review

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★☆☆☆☆

“Laptop began to malfunction straight out of the box”

Written on: 29/12/2015 by MarisaBlackburn (1 review written)

Laptop began to malfunction straight out of the box with blue screens, freezes, faulty display drivers. Day 3 the hard drive decided to stop working and is not detected by the BIOS therefore the laptop is dead. Contacted both SaveOnLaptops and the manufacture, 17 days later neither of them are offering me any help in getting the laptop returned for a refund. They may be a nice website to deal with if the product is actually working, but god forbid you get a broken one like mine. I've asked… Read Full Review

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★☆☆☆☆

“Very Poor comunication”

Written on: 02/11/2015 by derek_roney (1 review written)

Ordered a laptop which arrived on date I chose 24/10/15. When I opened the box, the power lead/charger was missing. The laptop worked okay as there was some charge in the battery.However I am unable to charge the laptop up or plug it into the mains due to this lead/charger missing. I have sent tWo messages to this company without reply.I phoned them and was told someone would call back within the hour. This never happened. Phoned again two days later and was told the same again.I pointed out… Read Full Review

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★☆☆☆☆

“Awful experience ”

Written on: 29/08/2015 by Niconelove (1 review written)

Ordered a laptop they had as deal of the day, now i know why, received the laptop within couple of days, all looked fine, laptop auto updated as soon as i got it then crashed, and would not boot. When i contacted customer support that i wanted to return it they said i couldnt return as faulty as it was a software problem, even though they sold the laptop and software and could only return as unwanted which will cost me. It also took over a week to be delivered back by their own delivery… Read Full Review

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★☆☆☆☆

“Rubbish Cutomer Services- Ripp off”

Written on: 04/08/2015 by waqassagar (1 review written)

Rubbish Customer Services, Never Buying Again. Bought a laptop and didn't like it. I called them the next day to return it, but they said I can't return it just because I paid with my business card. I clearly told them it was for my wife. Don't buy them from at all. I am not using a laptop and have lost my £570. They should have at least clearly mentioned the terms. Never buying anything from them again. … Read Full Review

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★☆☆☆☆

“Refuse to talk on phone about faulty goods, still no...”

Written on: 27/06/2015 by Karleei122 (1 review written)

Purchased a laptop for a new member of staff on 4th June 2015. Delivery was very quick. Once IT Support connected laptop to business network, user started working on laptop carrying out general email tasks and various other jobs. Within 1 hour of use laptop started crashing with blue error screen messages and snowstorm screen freezes. We reported the faulty item and a return date was arranged. After the faulty goods had been collected I was informed it would take 7 working days to confirm the… Read Full Review

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★☆☆☆☆

“Big waste of time NIGHTMARE”

Written on: 28/04/2015 by LeylaRasmussen (1 review written)

terrible service, no custpmer service, new laptops treated as usee. avoid… Read Full Review

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★☆☆☆☆

“A TIME-CONSUMING NIGHTMARE!!”

Written on: 27/04/2015 by MELLIS10 (1 review written)

Bought a LENOVO B50-70 computer for business use. It arrived with a faulty wi-fi chip. Because it was a business purchase, this supplier would not deal with the problem. They said that the faulty item had to be returned to the manufacturer and only if they agreed it was "dead on arrival" would we be eligible for a refund or replacement. So my computer was eventually returned to Germany. After numerous phone calls to LENOVO and my demands that a DOA certificate should be issued, they… Read Full Review

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★☆☆☆☆

“cheap but not chearful”

Written on: 25/04/2015 by Ballard61 (1 review written)

online ordering is great but comms are terrible, they sell on ebay too feedback there pooe for service also...take a look before you buy… Read Full Review

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