Ffordes Photographic Reviews - www.ffordes.com

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★★★★☆
4.1 / 5
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Latest Reviews

★★★★★

“Exemplary service before, during and after sales...”

Written on: 30/01/2015 by biggles3 (1 review written)

Ffordes is one of those rare companies that genuinely put the customer first. I have bought many items from them over the years and have always been impressed by their knowledge and friendliness. Recently I bought a New in the Box Bellows for my Contax camera system - it arrived securely packed the day after I ordered it and, as expected, was in immaculate condition. On closer inspection, a cable release was missing - not Ffordes' fault as it must have been packed and sealed 20 years ago. One… Read Full Review

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★★☆☆☆

“Never Going Back”

Written on: 10/01/2015 by Giovanni16 (1 review written)

I have been to Ffordes many times, and to be fair the customer service depends upon who serves you, I have purchased two DSLR's and several lenses. However during my last visit they were in the process of "upping" a sale, i.e. father was buying a daughter a camera, the salesman was saying things like "this is a newer model and these lenses would be ideal, by which time even I could see the father baulking at the price, turned to his daughter and said they should go home to discuss their… Read Full Review

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Ffordes's Comment

Written on: 11/01/2015

I'm really sorry to hear that the service that you have been given and witnessed is not more than or normal 100% , we want customers like yourself to be proud of shopping locally , Ffordes staff are trained to only sell photographic that fits the need of the customer rather that push over customers budgets , I would prefer one item sold and another visit for more help and information once the person has got used to the first item , this I find is a better learning process .

If you or any customer feels they have been unfairly treated or giving misleading information I would be please to hear from you , as Ffordes have build there name over 65 year on good quality products and service and I don't want to see that changed ,

As for part-exchange equipment everything must be fully checked and tested as we give a 6 months warranty on all used equipment , if there is any problems then this needs to be sorted before going on sale , other companies and auctions sites don't offer any warranty .

Sensor cleaning is charged at £45 for any size of sensor and is a 24 Hours service , this is to mark sure that sensor are cleaned to a Professional standard ,

For any Comments on how to improve our service or compliant information that you have been given or treated please contact me straight away.

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★★★★★

“Fantastic!”

Written on: 08/01/2015 by Melissajoan77 (1 review written)

I had planned to sell my camera privately but thought I would go and check out Ffordes as I live in the Highlands and it was only an hour and a half away. The store itself is a beautifully converted church and they've made a great job of using it to display a huge range of stock. There's a separate room dedicated to Leica products. I ended up choosing a fantastic Leica that I never thought I'd be able to afford, but with part exchanging my DSLR I got a good price that enabled me to buy the… Read Full Review

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★★★★★

“Excellent Staff and Excellent Shop”

Written on: 07/01/2015 by allanlawphoto (1 review written)

One of the last proper photographic shops. Staff are knowledgable and helpful and as the shop is local, it means I can test any gear prior to purchase rather than dealing with a no face business and hoping everything will be ok when the item/s arrive. Have used Ffordes for many years from when they were in the 'cottage' to where they are now. Lots of equipment online and instore and nothing is every too much trouble. First port of call for anything photographic for me is always Ffordes… Read Full Review

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★★★★☆

“lots of stock”

Written on: 22/12/2014

Overall a good buying experience,the shop staff work hard to look after the customer,would go back.Well stocked with new and also hard to find 2nd hand equipment… Read Full Review

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★★★★★

“Selling used equipment”

Written on: 25/11/2014 by TonyCortazzi (1 review written)

I have sold quite a lot of used equipment to Ffordes over the last few years, and have always had courteous and prompt service, but be warned ,they are very thorough and critical ( but fair ) in their examination and valuations. So based on that, I would buy used gear from them without hesitation. Payments are always made as each individual item is sold. So, take a gamble on Ebay, or go to Ffordes. It's a no brainer… Read Full Review

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★★★★★

“Nothing but excellent”

Written on: 17/11/2014 by humita (1 review written)

I've been a customer at Ffordes Photographic for a couple of years now, purchasing used high-end items, and their reliability is nothing but excellent. Their grading for used gear is spot on and the guarantee they offer after the ten-day approval period is fantastic. The only time I had a problem with one of the cameras I purchased, they immediately took care of the situation by replacing it for a newly serviced unit… Read Full Review

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★★★★★

“New for old”

Written on: 07/11/2014 by AidanHuffman (1 review written)

Had a medium format camera sat in a box not in use so traded in for new Nikon that I will use… Read Full Review

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★★★★★

“Absolutely Outstanding Service !!!”

Written on: 27/10/2014 by GisselleHenderson (1 review written)

As always, absolutely outstanding. Thoroughly courteous, and highly professional service from the very best Camera Shop in the UK. Without exception, Ffordes staff are always a pleasure to deal with… Read Full Review

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★★★★★

“Absolutely Outstanding !”

Written on: 26/10/2014 by JRMMurphy (1 review written)

Outstanding 1st class customer service from the UK's best camera shop. As always, a pleasure to deal with, and very highly recommended… Read Full Review

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★★★★★

“Excellent all round”

Written on: 25/10/2014 by Mcusty (1 review written)

Bought a Zeiss lens in part exchange. The exchange items were correctly appraised and valued. On concluding the deal we were visiting / travelling around the UK. It was their suggestion to mail the lens ahead to our next way point to save me the cost of international postage. You don't get that service from Amazon! An old family firm still maintains efficient and personal service. Agree with previous review "reading the critisisms can not believe we are talking about the same firm"… Read Full Review

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★★★★★

“Fortunately, some things never change.”

Written on: 24/10/2014 by 24Howard (1 review written)

I am very much a hobbyist photographer who buys and sells moderately priced gear. I have purchased used cameras and lenses from Ffordes since the 1990's and I can honestly say that in all that time they have been an unfailingly excellent supplier. Their ratings for used equipment is always spot on and the products always arrive exactly as described and work as expected. I also prefer to trade in my unwanted and old gear rather than sell it on E-Bay because I have the security of knowing that… Read Full Review

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★★☆☆☆

“Visit to Ffordes.”

Written on: 09/09/2014 by cameradaft (1 review written)

Called in to Ffordes recently to make a purchase but felt as if I was not the kind of customer you have time for. Found the one staff member to be totally indifferent to my reqests as if he could not really be bothered. When I bought and paid for my items, even that barely cheered him up. May have been a good old family shop at one time, but now a beautiful shop (well lit, displays are eye catching)totally online oriented, cold and soulless. whether or not I am shopping for an eos 6d or a £5… Read Full Review

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Ffordes's Response to cameradaft's Review

Written on: 27/10/2014

Really Sorry , I have just seen this review . I can only apologies that you have not had 100% satisfactory service from us , this is very unusual for us as we try our very best to give the best service whether you spend a £1 or you spend £1000 there isn't any excuse for poor service but there must of been a reason for it , which I would like to find out , if you can contact me direct with the persons name that served you , so I can make sure they get more training in customer care or to help them with what was wrong on the day. All the best.

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★★★★★

“FFORDS FANTASTIC FOTOGRAPHY SERVICE!”

Written on: 21/08/2014 by David23162 (1 review written)

This to say I have never ever had a better service from such a fantastic camera shop! I have purchased photography items from them in the past and their customer service was second to none,needless to say I went back to them! I was kept informed all the way through my purchase by E-mail and their level of knowledge and expertise in the used camera equipment field has to be experienced first hand. It is a business of which i will keep in my photography supplies list for years to come, with… Read Full Review

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★★★★★

“FIRST CLASS ,FRIENDLY SERVICE.”

Written on: 04/08/2014 by lyndan4659 (1 review written)

Very Impressed with the whole service.Great communication,very helpful at all stages.Very professional yet friendly.Would most definately do business here again without hesitation.Will be recommending this company to others… Read Full Review

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★★★★☆

“A dying breed?”

Written on: 21/06/2014 by tgPatton249 (1 review written)

Generally knowledgeable staff who are photographers, prices in general for 2nd hand stock not much more than aution sites but you get a warranty, after sales service etc. I've been back to Ffordes for 20 years or more because they are probably the best I've ever used, and there are no other retaillers I've com across that I wuld go to first. Mostly, 2nd hand stock is better than described but now and again one will slip through. Ffordes will sort it out for you, though… Read Full Review

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★★★★★

“Commission Sales”

Written on: 28/04/2014

In early March I sent three items of equipment to Ffordes for sale on a commission basis. All items were sold very quickly and I have now received payment. This is the second time I have used them and it has been a very hassle-free experience. Customer service is excellent… Read Full Review

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★★★★★

“Reasonable prices, fast shipping.”

Written on: 26/03/2014

I am international customer and bougth medium format film camera. Paid for it Tuesday and receive it in Ukraine in Friday. VAT was excluded from final price, this is serious advantage for me. Description of item was correct… Read Full Review

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★★★★★

“professional, efficient and friendly service”

Written on: 24/03/2014 by Dixon491 (1 review written)

I rang Ffordes as I needed an accessory that I couldn't find online. They tracked down and ordered the item needed, when the wrong item was sent to them from the supplier they returned it and acquired the correct item and. sent it to me at my home address.....very helpful staff.......nothing too much trouble… Read Full Review

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★★★★★

“Email help”

Written on: 20/03/2014 by EdwardLittle (1 review written)

I bought two secondhand Lowepro bags from Ffordes and had a small query about them. Ffordes replied to my late afternoon email early the following morning and cleared both my queries. A very quick and polite service… Read Full Review

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