Ffordes Photographic Reviews - www.ffordes.com

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★★★★☆
4.1 / 5
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Latest Reviews

★★★★★

“Selling used equipment”

Written on: 25/11/2014 by TonyCortazzi (1 review written)

I have sold quite a lot of used equipment to Ffordes over the last few years, and have always had courteous and prompt service, but be warned ,they are very thorough and critical ( but fair ) in their examination and valuations. So based on that, I would buy used gear from them without hesitation. Payments are always made as each individual item is sold. So, take a gamble on Ebay, or go to Ffordes. It's a no brainer… Read Full Review

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★★★★★

“Nothing but excellent”

Written on: 17/11/2014 by humita (1 review written)

I've been a customer at Ffordes Photographic for a couple of years now, purchasing used high-end items, and their reliability is nothing but excellent. Their grading for used gear is spot on and the guarantee they offer after the ten-day approval period is fantastic. The only time I had a problem with one of the cameras I purchased, they immediately took care of the situation by replacing it for a newly serviced unit… Read Full Review

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★★★★★

“New for old”

Written on: 07/11/2014 by AidanHuffman (1 review written)

Had a medium format camera sat in a box not in use so traded in for new Nikon that I will use… Read Full Review

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★★★★★

“Absolutely Outstanding Service !!!”

Written on: 27/10/2014 by GisselleHenderson (1 review written)

As always, absolutely outstanding. Thoroughly courteous, and highly professional service from the very best Camera Shop in the UK. Without exception, Ffordes staff are always a pleasure to deal with… Read Full Review

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★★★★★

“Absolutely Outstanding !”

Written on: 26/10/2014 by JRMMurphy (1 review written)

Outstanding 1st class customer service from the UK's best camera shop. As always, a pleasure to deal with, and very highly recommended… Read Full Review

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★★★★★

“Excellent all round”

Written on: 25/10/2014 by Mcusty (1 review written)

Bought a Zeiss lens in part exchange. The exchange items were correctly appraised and valued. On concluding the deal we were visiting / travelling around the UK. It was their suggestion to mail the lens ahead to our next way point to save me the cost of international postage. You don't get that service from Amazon! An old family firm still maintains efficient and personal service. Agree with previous review "reading the critisisms can not believe we are talking about the same firm"… Read Full Review

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★★★★★

“Fortunately, some things never change.”

Written on: 24/10/2014 by 24Howard (1 review written)

I am very much a hobbyist photographer who buys and sells moderately priced gear. I have purchased used cameras and lenses from Ffordes since the 1990's and I can honestly say that in all that time they have been an unfailingly excellent supplier. Their ratings for used equipment is always spot on and the products always arrive exactly as described and work as expected. I also prefer to trade in my unwanted and old gear rather than sell it on E-Bay because I have the security of knowing that… Read Full Review

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★★☆☆☆

“Visit to Ffordes.”

Written on: 09/09/2014 by cameradaft (1 review written)

Called in to Ffordes recently to make a purchase but felt as if I was not the kind of customer you have time for. Found the one staff member to be totally indifferent to my reqests as if he could not really be bothered. When I bought and paid for my items, even that barely cheered him up. May have been a good old family shop at one time, but now a beautiful shop (well lit, displays are eye catching)totally online oriented, cold and soulless. whether or not I am shopping for an eos 6d or a £5… Read Full Review

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Ffordes's Response to cameradaft's Review

Written on: 27/10/2014

Really Sorry , I have just seen this review . I can only apologies that you have not had 100% satisfactory service from us , this is very unusual for us as we try our very best to give the best service whether you spend a £1 or you spend £1000 there isn't any excuse for poor service but there must of been a reason for it , which I would like to find out , if you can contact me direct with the persons name that served you , so I can make sure they get more training in customer care or to help them with what was wrong on the day. All the best.

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★★★★★

“FFORDS FANTASTIC FOTOGRAPHY SERVICE!”

Written on: 21/08/2014 by David23162 (1 review written)

This to say I have never ever had a better service from such a fantastic camera shop! I have purchased photography items from them in the past and their customer service was second to none,needless to say I went back to them! I was kept informed all the way through my purchase by E-mail and their level of knowledge and expertise in the used camera equipment field has to be experienced first hand. It is a business of which i will keep in my photography supplies list for years to come, with… Read Full Review

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★★★★★

“FIRST CLASS ,FRIENDLY SERVICE.”

Written on: 04/08/2014 by lyndan4659 (1 review written)

Very Impressed with the whole service.Great communication,very helpful at all stages.Very professional yet friendly.Would most definately do business here again without hesitation.Will be recommending this company to others… Read Full Review

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★★★★☆

“A dying breed?”

Written on: 21/06/2014 by tgPatton249 (1 review written)

Generally knowledgeable staff who are photographers, prices in general for 2nd hand stock not much more than aution sites but you get a warranty, after sales service etc. I've been back to Ffordes for 20 years or more because they are probably the best I've ever used, and there are no other retaillers I've com across that I wuld go to first. Mostly, 2nd hand stock is better than described but now and again one will slip through. Ffordes will sort it out for you, though… Read Full Review

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★★★★★

“Commission Sales”

Written on: 28/04/2014

In early March I sent three items of equipment to Ffordes for sale on a commission basis. All items were sold very quickly and I have now received payment. This is the second time I have used them and it has been a very hassle-free experience. Customer service is excellent… Read Full Review

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★★★★★

“Reasonable prices, fast shipping.”

Written on: 26/03/2014

I am international customer and bougth medium format film camera. Paid for it Tuesday and receive it in Ukraine in Friday. VAT was excluded from final price, this is serious advantage for me. Description of item was correct… Read Full Review

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★★★★★

“professional, efficient and friendly service”

Written on: 24/03/2014 by Dixon491 (1 review written)

I rang Ffordes as I needed an accessory that I couldn't find online. They tracked down and ordered the item needed, when the wrong item was sent to them from the supplier they returned it and acquired the correct item and. sent it to me at my home address.....very helpful staff.......nothing too much trouble… Read Full Review

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★★★★★

“Email help”

Written on: 20/03/2014 by EdwardLittle (1 review written)

I bought two secondhand Lowepro bags from Ffordes and had a small query about them. Ffordes replied to my late afternoon email early the following morning and cleared both my queries. A very quick and polite service… Read Full Review

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★★★★★

“professional, efficient and friendly service”

Written on: 19/03/2014 by Jackie Gaskell (2 reviews written)

I rang Ffordes as I needed an accessory that I couldn't find online. They tracked down and ordered the item needed, when the wrong item was sent to them from the supplier they returned it and acquired the correct item and. sent it to me at my home address.....very helpful staff.......nothing too much trouble… Read Full Review

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★★★★★

“first class service”

Written on: 19/03/2014 by DBHNI (1 review written)

I started to deal with FFORDES early in 2013. I do remember their previous Shop in Southend on Sea. There are some exceptional staff member who show great product knowledge.This helps any customer involved in a buying process. All deals I have done with FFORDES have been very FAIR and I intend to recommend them to other potential customers. Knowing the changing nature of Photographic Retailing it is comforting to be able to have found a First Class Dealership… Read Full Review

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★★★★★

“Always the very best customer service !”

Written on: 19/03/2014 by SimonBaker (1 review written)

I first dealt with Ffordes in 1992 when they were in Southend-On-Sea, since then I have used them on a very frequent basis and have always had excellent service from very pleasant and knowledgeable staff. The goods are always 'as described' , priced fair and according to their condition ( when second-hand ) , packaged well and despatched without delay. I have also used their 'commission selling' service on several occasions and have found this to be excellent too. They are great for… Read Full Review

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★★★★★

“This is how it should be.”

Written on: 19/03/2014

Having previously purchased from Ffordes we returned. We knew what we required but needed advice on one or two items. Ffordes staff gave us great service, advice to help us get the right equipment and being able to purchase new and used has been so valuable. Highly recommend them… Read Full Review

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★★★★★

“Great, consistent and knowledgable service”

Written on: 17/03/2014 by quKenny159 (1 review written)

I've been dealing with Ffordes for many years (about 25, I think), and have always found them to be knowledgeable and helpful. They provide very sound advice when needed, and are always very helpful in their dealings - whether at the point of purchase or in handling commission sales for me. Prices for new products are always sensible, and the condition of used items is honestly and accurately described in the website. I can't remember any instance when they failed to do what they promised -… Read Full Review

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