Ffordes Photographic Reviews - www.ffordes.com

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★★★★☆
3.9 / 5
71.7% of users recommend this
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Latest Reviews

★★★★★

“Excellent all round”

Written on: 25/10/2014 by Mcusty (1 review written)

Bought a Zeiss lens in part exchange. The exchange items were correctly appraised and valued. On concluding the deal we were visiting / travelling around the UK. It was their suggestion to mail the lens ahead to our next way point to save me the cost of international postage. You don't get that service from Amazon! An old family firm still maintains efficient and personal service. Agree with previous review "reading the critisisms can not believe we are talking about the same firm"… Read Full Review

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★★★★★

“Fortunately, some things never change.”

Written on: 24/10/2014 by 24Howard (1 review written)

I am very much a hobbyist photographer who buys and sells moderately priced gear. I have purchased used cameras and lenses from Ffordes since the 1990's and I can honestly say that in all that time they have been an unfailingly excellent supplier. Their ratings for used equipment is always spot on and the products always arrive exactly as described and work as expected. I also prefer to trade in my unwanted and old gear rather than sell it on E-Bay because I have the security of knowing that… Read Full Review

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★☆☆☆☆

“really not good”

Written on: 05/10/2014 by vintagecamerabuyer (1 review written)

the company offered appaling service. the vintage lens failed despite regular but light use so had to return it under warranty. it was away for repair for 3 months ! there was absolutely terrible communication. i was just expected to wait until they felt like returning it. there was no communication whatsoever about the length of time they expected it to take or why it was taking so long. i chased them and staff were just unhelpful. i know they are obliged to return it within a reasonable… Read Full Review

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Ffordes's Response to vintagecamerabuyer's Review

Written on: 22/10/2014

Really Sorry , to hear of the problems that you have had with the Servicing of equipment at Ffordes , you are right we are having lots of problems with our repair services at the moment , this is due to us only using the very best specialised service companies to do the work , the problem this brings is that they are snowed under with the amount of work they have on at the moment and are giving an average repair time of 2-3 months on servicing plus longer if parts required . This is not good enough and we have trialled over 15 other repair companies this year but non of then come up to the standard we expect in servicing , If I could ask you to contact me and I will try my best to help you with the problems that you have had.

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★★☆☆☆

“Visit to Ffordes.”

Written on: 09/09/2014 by cameradaft (1 review written)

Called in to Ffordes recently to make a purchase but felt as if I was not the kind of customer you have time for. Found the one staff member to be totally indifferent to my reqests as if he could not really be bothered. When I bought and paid for my items, even that barely cheered him up. May have been a good old family shop at one time, but now a beautiful shop (well lit, displays are eye catching)totally online oriented, cold and soulless. whether or not I am shopping for an eos 6d or a £5… Read Full Review

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★★★★★

“FFORDS FANTASTIC FOTOGRAPHY SERVICE!”

Written on: 21/08/2014 by David23162 (1 review written)

This to say I have never ever had a better service from such a fantastic camera shop! I have purchased photography items from them in the past and their customer service was second to none,needless to say I went back to them! I was kept informed all the way through my purchase by E-mail and their level of knowledge and expertise in the used camera equipment field has to be experienced first hand. It is a business of which i will keep in my photography supplies list for years to come, with… Read Full Review

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★★★★★

“FIRST CLASS ,FRIENDLY SERVICE.”

Written on: 04/08/2014 by lyndan4659 (1 review written)

Very Impressed with the whole service.Great communication,very helpful at all stages.Very professional yet friendly.Would most definately do business here again without hesitation.Will be recommending this company to others… Read Full Review

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★★★★☆

“A dying breed?”

Written on: 21/06/2014 by tgPatton249 (1 review written)

Generally knowledgeable staff who are photographers, prices in general for 2nd hand stock not much more than aution sites but you get a warranty, after sales service etc. I've been back to Ffordes for 20 years or more because they are probably the best I've ever used, and there are no other retaillers I've com across that I wuld go to first. Mostly, 2nd hand stock is better than described but now and again one will slip through. Ffordes will sort it out for you, though… Read Full Review

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★★★★★

“Commission Sales”

Written on: 28/04/2014

In early March I sent three items of equipment to Ffordes for sale on a commission basis. All items were sold very quickly and I have now received payment. This is the second time I have used them and it has been a very hassle-free experience. Customer service is excellent… Read Full Review

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★★★★★

“Reasonable prices, fast shipping.”

Written on: 26/03/2014

I am international customer and bougth medium format film camera. Paid for it Tuesday and receive it in Ukraine in Friday. VAT was excluded from final price, this is serious advantage for me. Description of item was correct… Read Full Review

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★★★★★

“professional, efficient and friendly service”

Written on: 24/03/2014 by Dixon491 (1 review written)

I rang Ffordes as I needed an accessory that I couldn't find online. They tracked down and ordered the item needed, when the wrong item was sent to them from the supplier they returned it and acquired the correct item and. sent it to me at my home address.....very helpful staff.......nothing too much trouble… Read Full Review

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★★★★★

“Email help”

Written on: 20/03/2014 by EdwardLittle (1 review written)

I bought two secondhand Lowepro bags from Ffordes and had a small query about them. Ffordes replied to my late afternoon email early the following morning and cleared both my queries. A very quick and polite service… Read Full Review

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★★★★★

“professional, efficient and friendly service”

Written on: 19/03/2014 by Jackie Gaskell (2 reviews written)

I rang Ffordes as I needed an accessory that I couldn't find online. They tracked down and ordered the item needed, when the wrong item was sent to them from the supplier they returned it and acquired the correct item and. sent it to me at my home address.....very helpful staff.......nothing too much trouble… Read Full Review

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★★★★★

“first class service”

Written on: 19/03/2014 by DBHNI (1 review written)

I started to deal with FFORDES early in 2013. I do remember their previous Shop in Southend on Sea. There are some exceptional staff member who show great product knowledge.This helps any customer involved in a buying process. All deals I have done with FFORDES have been very FAIR and I intend to recommend them to other potential customers. Knowing the changing nature of Photographic Retailing it is comforting to be able to have found a First Class Dealership… Read Full Review

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★★★★★

“Always the very best customer service !”

Written on: 19/03/2014 by SimonBaker (1 review written)

I first dealt with Ffordes in 1992 when they were in Southend-On-Sea, since then I have used them on a very frequent basis and have always had excellent service from very pleasant and knowledgeable staff. The goods are always 'as described' , priced fair and according to their condition ( when second-hand ) , packaged well and despatched without delay. I have also used their 'commission selling' service on several occasions and have found this to be excellent too. They are great for… Read Full Review

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★★★★★

“This is how it should be.”

Written on: 19/03/2014

Having previously purchased from Ffordes we returned. We knew what we required but needed advice on one or two items. Ffordes staff gave us great service, advice to help us get the right equipment and being able to purchase new and used has been so valuable. Highly recommend them… Read Full Review

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★★★★★

“Great, consistent and knowledgable service”

Written on: 17/03/2014 by quKenny159 (1 review written)

I've been dealing with Ffordes for many years (about 25, I think), and have always found them to be knowledgeable and helpful. They provide very sound advice when needed, and are always very helpful in their dealings - whether at the point of purchase or in handling commission sales for me. Prices for new products are always sensible, and the condition of used items is honestly and accurately described in the website. I can't remember any instance when they failed to do what they promised -… Read Full Review

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★★★★★

“Service and customer care”

Written on: 07/03/2014 by Kevinderek (1 review written)

I have been dealing with Ffordes for the past 10-12 years and I cannot rate their service highly enough. Friendly and knowledgable service from top to bottom of the company. The staff have always fully met my expectations. Trade in values have always been excellent and the several items they sold for me,on commission, more than exceeded my expectations. They always go the extra mile to ensure customer satisfaction. I have recommend this company to family and friends without hesitation and… Read Full Review

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★★★★★

“Parting with money made painless. ”

Written on: 07/03/2014 by Richardson1954 (1 review written)

I first dealt with Ffordes when they were in Southend - the service over the counter was brilliant. I bought via mail order in the late 90's - again they were excellent. This has been my first internet experience with them part exchanging against new product. I have to say that their attention to detail has been great and all of my questions addressed fully. Speed of service and delivery could not be be faulted. One aspect that impressed me was their assessment and valuation of the kit that I… Read Full Review

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★★★★★

“Outstanding service”

Written on: 05/03/2014 by FabFillies (1 review written)

I have been a client of Ffordes for a few years now and have always been impressed by their service. From enquiries to delivery, everything is refreshingly prompt and with keen prices, it's not hard to see why they have become so successful. In my circle of friends we share good experiences, but this is far more than just a good experience. I worry that I may have become something of an evangelist for their business. I know I'm always mentioning them as my friends usually ask "is from… Read Full Review

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★★★★★

“Crystal clear business.”

Written on: 05/03/2014

I did business with Ffordes from the Netherlands via a friend of mine in England. There were some hurdles to take but, nothing was to much for Ffordes to make everything clear. They offered me good money for my camera equipement and kept me informed for the rest of the gear, that they tried to sell for me directly. Every time they sold something, I was payed with a cheque through the post. When I asked them to put it directly on my bank account they took the trouble of finding a solution to… Read Full Review

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