Skates Reviews - www.skates.co.uk

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★★★★☆
4.3 / 5
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★☆☆☆☆

“item has not delivered- refuse refund- terrible response -”

Written on: 01/08/2014 by Kaleighy326 (1 review written)

I ordered an item but has never been delivered. Customer service ( if you call them customer service ) dont do a lot. They just argue with you and instead of trucking the item, they expect you to call the delivery company and deal with it. I would give 0 out of 10. If you value your money go and find another seller..!!!!!… Read Full Review

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★☆☆☆☆

“Faulty Scooter, no refund and no replacement”

Written on: 16/07/2014 by shelle30 (1 review written)

Ordered a scooter 27th May called to say Micro Scooter was faulty, was told I had to email a photo of the fault, took 7 days for a reply. Scooter was collected and have been told scooters are checked on a first come basis and have been told will be checked in due course. Customer service appalling, emails rude. Have had to go through my bank to claim back my money and order another scooter from Micro Scooter, 7 weeks and still waiting. DO NOT order from this company… Read Full Review

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★☆☆☆☆

“Skates.co.uk - Don't touch them with a barge pole”

Written on: 25/04/2014 by Bainxt293 (1 review written)

I ordered with Skates.co.uk in Jan 2014 for a scooter that was due for dispatch in March. On the date of delivery we had an email claiming that they had an issue with the suppliers and could not now delivery the scooter. I then attempted to contact Skates.co.uk on the phone number displayed on their website. This number rang several times prior to an answer phone picking up. This happened on a number of occasions. Once I finally got through to someone they explained that I would need to select… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 28/02/2014 by deec100 (3 reviews written)

Please note you cannot contact this company by phone as it is an answer machine at all times that does not contact you back. They have not responded to my emails. I spent £250 on Scooters at Christmas and the wheel is broken off one within 3 weeks. I have been trying to get in touch since Feb 2 and they deny receiving my emails. I have an upset son, it looks like I will have to get the local bike shop to repair the Grit Tremor stunt scooter and I am out of pocket. Not good service. Do not… Read Full Review

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★☆☆☆☆

“Things shown as in stock are out of stock”

Written on: 19/12/2013

I ordered a scooter for christmas for my son, which was supposed to be delivered the next day. Two days later, I got an email that said it was actually out of stock and that they expected to have the item in three more days. Foolishly, I waited, and when I finally did ring to find out why it didn't turn up again, I was told a story about someone emailing me to advise on further delays. I was placed on hold whilst someone went to check. After 20 minutes waiting, I hung up and rang again to… Read Full Review

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★☆☆☆☆

“Didn't turn up ”

Written on: 04/10/2013 by Verypoorservice (1 review written)

I payed £10 for Saturday delivery . This company failed to deliver the product until Monday and by then it was too late as the product was required for the Sunday for a birthday present . Postage refunded but no offer to compensate even though they must be able to claim from the delivery company for failure to deliver .48 hours late is not good enough !… Read Full Review

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★☆☆☆☆

“Damaged!”

Written on: 26/09/2013

I have just opened this product to build for my daughters 3rd birthday on Tuesday. Although I ordered this product some time again, silly me assumed it woul be fine! The handle bar grips have tears in them and the black bits at the end are scuffed. This scooter looks like it is second hand when I am only just taking it out of the box! I cannot fault the service as was delivered quickly but the product it's self is awful! I am going to have one very disappointed little girl on her birthday… Read Full Review

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★☆☆☆☆

“What a let down !”

Written on: 21/09/2013 by Terribleskates (1 review written)

Terrible service ! I ordered 2 items from these people on Friday morning and payed £10 for a Saturday delivery as the items were for a birthday present on the Sunday .I started to get a little nervous at around 3.15pm on the Saturday as nothing had turned up .I sent several emails and its now 10.20pm on the Saturday and guess what ! nothing turned up ! They should be ashamed of themselves !!! … Read Full Review

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★☆☆☆☆

“Have not received the package yet. I would think it...”

Written on: 18/09/2013

Have not received the package yet. I would think it should be here by now. Maybe you should check where it is at in the shipping… Read Full Review

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★☆☆☆☆

“order has not arrived as of 9/13/2013”

Written on: 13/09/2013 by bbobbyb1 (1 review written)

I ordered two skate boared wheels and have not recieved them. my email is bbobbyb1@optonline.net… Read Full Review

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★☆☆☆☆

“Item still not delivered!”

Written on: 31/08/2013 by Sebrina (1 review written)

I can't review my product as I still haven't received it But Customer service is absolutely shocking!! I ordered a scooter which was £120 on 16 aug 4 days later I was notified of an extra delivery charge which I payed 2 days later on 29 aug I emailed enquiring as to when I should expect my order they replied whit the same email implying I hadn't paid the extra delivery and when I notified then of the payment made 8 days ago the replied "sorry your item will be dispatched" when I emailed that… Read Full Review

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★☆☆☆☆

“Had to wait a long time for my items and received...”

Written on: 27/08/2013

Had to wait a long time for my items and received wrong product… Read Full Review

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★☆☆☆☆

“i haven´t received my order yet - more tan 2 weeks later”

Written on: 16/08/2013

i haven´t received my order yet - more tan 2 weeks later… Read Full Review

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★☆☆☆☆

“Don't order anything from this company!!”

Written on: 13/08/2013

I ordered a scooter and was told in 1-2 days It would arrive. Two weeks later I still hadn't Received or heard from this company. They said the scooter was unable to be tracked And lost during shipping. They notified me That particular scooter was sold out and not In stalk. My son was upset. They offered to send A upgraded scooter at no extra cost. I ordered That to be notified yet again that was sold out. Poor customer skills and lack of Product knowledge is terrible… Read Full Review

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★☆☆☆☆

“Dissatisfied on order”

Written on: 07/08/2013

Was not happy with delivery of my order, did not recieve my full order and paid $73 in other taxes to recieve order, next time I shall review everything very carefully. I think the orders should be souble checked to make sure all is being shipped out. States on site free shipping with orders over a certain amount, hmmm cost me $73 :-( and still waiting for some of my order :-(… Read Full Review

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★☆☆☆☆

“Good parts, customer service rubbish”

Written on: 05/08/2013

Skate parts are fine but customer services is appalling. If you want to be spoken to rudely, called a liar then have the phone slammed down on you then this is the site to use… Read Full Review

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★☆☆☆☆

“Wheel did not come with bearings”

Written on: 31/07/2013 by studunny (1 review written)

Wheel arrived within the detailed timescale, however there were no bearings fitted. I called to advise of this. It is now a week later and still have no bearings. My son has now been without his scooter for 3 weeks now & the complaining is constant as he want to go out on it during the school holidays. The service from Skates has been terrible… Read Full Review

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★☆☆☆☆

“Aucun paquet reçu ”

Written on: 10/07/2013 by Gendy95 (1 review written)

Aucun paquet reçu à ce jour Il faut donc attendre 8 jours de plus Extrêmement déçu !… Read Full Review

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★☆☆☆☆

“In good order”

Written on: 08/07/2013

Everything was received in good order, in a timely fashion and we would recommend to others!… Read Full Review

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★☆☆☆☆

“Disgusting customer service - faulty product!!”

Written on: 04/07/2013 by Gina2413 (1 review written)

I purchased a Slamm Frenzy scooter for my daughter for her birthday. A bolt on the front wheel sharded and snapped in half...causing injury. I have been told by Skates.co.uk that it was unfortunate and they even tried to rest the blame on us by saying extreme scooting could cause this (she is 4!!!!), and that proper clothing protective wear should have been worn. She was wearing clothing suitable for the scooting purpose but nothing can prepare her for being catapulted over the handle when… Read Full Review

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