Skates - www.skates.co.uk

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Skates - www.skates.co.uk
★★★★☆
4.3
88.0% of users recommend this
Click here if this is your business
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Latest Reviews

“Scooter wheels misleading ads”

★☆☆☆☆

written by on 23/11/2020

Very misleading advertising, shoddy poor packaging, free stickers unusable. Got the impression they just want your money. Do not order from here!

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“Terrible customer services”

★☆☆☆☆

written by Deetim on 01/09/2020

I have made a recent purchase from skates of a skateboard and a skate board/scooter helmet. It clearly states on their website and showed a picture of a Free sticker pack promotion you got with the items. When it arrived we were disappointed to see some stickers but not the ones advertised. They added in 3 I love skates sticker instead of a sheet of brand and pictures stickers. I got in touch and the my came back and said “as far as they can tell” I needed to order scooter products to get them. Great when a company doesn’t even know how a customer promotion works. So I went back with images from their own site and explained a) the site isn’t that clear and makes it look like it’s for all purchases not just scooter related and b) I had made a scooter product related purchase. A week later and still no response. I believe this company is quick to grab the money but when it comes to morals and integrity they fall short. This may be a dispute over stickers but from a customer service point of view picture the way this company dealt with my request/problem and imagine how would they managed yours or your warranty claims etc. Very poor show skates. First and last time buying anything from you guys.

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“charged for the box”

★☆☆☆☆

written by suliciu on 26/05/2020

i've bought a scooter for my son, was too big for him and i’ve decided to return it ( not in the same box that it was delivered,which was just a normal unbranded box). the cost was 38£,after nearly a month i’ve received a partial return of 20£ because i didn’t sent it in the same box. so they decided to charge me 18£ for the box?? this is unacceptable and unprofessional! i won’t buy from them again!

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“Sad”

★☆☆☆☆

written by Bowmanix480 on 22/11/2017

2nd time using 1st time order was lost and had too wait 4 days for a refund this time website showed in stock ordered and paid for 36 hours later told sorry out of stock and would have to reorder a different item or apply for a refund then told refund could take 4 days a total joke no apologies just excuses

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“Fantastic Overall Service”

★★★★★

written by broomhall1990 on 21/10/2015

Hi Skates. just wanted to give your family run company a big thank you for such a good serivce... I ordered my skates on Monday afternoon and they arrived Tuesday morning with some free stickers and wax. Thank you for your quick and efficient service. Im 25 now and after a 6 year break from skating im looking forward to getting back into it. Will defiantly recommend your company/website to any of my friends who are looking to taking back up the sport Many thanks,

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“Fantastic customer service !! ”

★★★★★

written by Zogar75 on 12/09/2015

Took my daughter here last weekend to purchase some roller skates , knee pads and helmet etc We were helped by a lovely man who was so patient and helpful with my daughter and went above and beyond our expectations . Lots of stock and choices and he was more than happy to bring lots out to show us . Fantastic customer service and prices very competitive ! One very happy birthday girl ! Thank you to the person I dealt with , you are a credit to this company  

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“Rookie Retro V2 skates”

★★★★★

written by Mel73 on 06/08/2015

I am so happy with these... Why did i not buy them sooner??? Fab quality... Fab colour.. So comfortable even on the first outting!!! Thanks again guys :-D

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“Rookie Retro Roller Skates- Purple Glitter”

★★★★★

written by Purcell296 on 09/03/2015

Fantastic service (quite refreshing today) We chose to buy the Rookie Retro Skates for our Grandaughters Birthday & ordered her size 2 boots which arrived quickly with updates given on delivery. Order arrived & present given for Birthday to find that they came up slightly tight fitting so spoke to Skates.co.uk who confirmed they would take them back & resend in size 3 with no charge for delivery back to them. Simple process & quick return of replacement skates Excellent service all round would recommend using this company to anyone

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“Perfect shopping experience”

★★★★★

written by bjossi13 on 24/11/2014

I did order a MGP VX4 scooter 5 days ago, and it arrived today. And I'm in Iceland of all places :-)

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“item has not delivered- refuse refund- terrible response -”

★☆☆☆☆

written by Kaleighy326 on 01/08/2014

I ordered an item but has never been delivered. Customer service ( if you call them customer service ) dont do a lot. They just argue with you and instead of trucking the item, they expect you to call the delivery company and deal with it. I would give 0 out of 10. If you value your money go and find another seller..!!!!!

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“Faulty Scooter, no refund and no replacement”

★☆☆☆☆

written by shelle30 on 16/07/2014

Ordered a scooter 27th May called to say Micro Scooter was faulty, was told I had to email a photo of the fault, took 7 days for a reply. Scooter was collected and have been told scooters are checked on a first come basis and have been told will be checked in due course. Customer service appalling, emails rude. Have had to go through my bank to claim back my money and order another scooter from Micro Scooter, 7 weeks and still waiting. DO NOT order from this company.

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“Skates.co.uk - Don't touch them with a barge pole”

★☆☆☆☆

written by Bainxt293 on 25/04/2014

I ordered with Skates.co.uk in Jan 2014 for a scooter that was due for dispatch in March. On the date of delivery we had an email claiming that they had an issue with the suppliers and could not now delivery the scooter. I then attempted to contact Skates.co.uk on the phone number displayed on their website. This number rang several times prior to an answer phone picking up. This happened on a number of occasions. Once I finally got through to someone they explained that I would need to select a different type of scooter. I therefore chose the Lucky Crew 2014 in White/Black. The scooter arrived a few days later and all seemed good. 2 weeks passed then the scooter developed a fault with the bearings. I therefore returned the scooter for repair. 3 weeks passed with no phone calls or scooter. Again I tried several times to phone them with just an answer phone machine.Message after message was left with no returned phone call. I then finally got hold of them and was promised 100% that the scooter was in transit for next day delivery. No scooter arrived the next day so again phone call after phone call was made with no reply. Message after message was left and still no one returned my calls. I finally managed to speak to someone who said the scooter was still in the warehouse having never been returned. I then got to speak with the manager who could only apologise for the inconvenience. I have since received a FULL refund. I'm now desperately searching the internet for another Lucky Scooter. **WARNING Avoid SKATES.Co.UK at all costs**

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“Very poor service”

★☆☆☆☆

written by deec100 on 28/02/2014

Please note you cannot contact this company by phone as it is an answer machine at all times that does not contact you back. They have not responded to my emails. I spent £250 on Scooters at Christmas and the wheel is broken off one within 3 weeks. I have been trying to get in touch since Feb 2 and they deny receiving my emails. I have an upset son, it looks like I will have to get the local bike shop to repair the Grit Tremor stunt scooter and I am out of pocket. Not good service. Do not shop with people who have an answer phone that sounds like a 12 year old surfer "dude" at the end of the phone. I think it sums up their service. Please buy elsewhere and you will have no problems if the item goes wrong. Yes very easy and great to buy from when you are giving them your money but after service is non existent. Had I known I would never be able to speak to someone on a phone at Skates, I would never have bought from here.

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“Great service”

★★★★★

written by on 20/01/2014

Used skates on a couple of occasions. Items have always been as described. I did purchase the wrong item for my sons scooter and skates refunded me without any problem. I have always received a fantastic and prompt service. Would not hesitate to use skates again in the future and would definitely recommend them.

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“Excellent”

★★★★★

written by oilrig on 17/01/2014

Excellent service from all at Skates,especially a girl who during our exchange request was excellent as it was during the busy Christmas period I cannot speak highly enough about her,The goods also were first class and the post,as we had to use the return service,Thanks again and will recommend and us Skates again.

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“Christmas ”

★★★★★

written by on 30/12/2013

Absolutely delighted with the scooter for my grandson,one very happy boy on Christmas morning,scooter exactly as described and delivery on time,also well worth the extra payment to have it all put together. Ecellent Service Many Thanks

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“Things shown as in stock are out of stock”

★☆☆☆☆

written by on 19/12/2013

I ordered a scooter for christmas for my son, which was supposed to be delivered the next day. Two days later, I got an email that said it was actually out of stock and that they expected to have the item in three more days. Foolishly, I waited, and when I finally did ring to find out why it didn't turn up again, I was told a story about someone emailing me to advise on further delays. I was placed on hold whilst someone went to check. After 20 minutes waiting, I hung up and rang again to be told that they phone line dropped (mine was still on just fine) and that they credited my card. This was an abysmal customer service job in the weeks just before christmas - I would never do business with this company again.

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“Best buy for sure”

★★★★★

written by rcsivertsen on 26/10/2013

Good product! Good price! Fast delivery! Do i have to say more?

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Ccartur's Response to rcsivertsen's Review

Written on: 07/11/2013

Excellent costumer service,they were very attencious, the quality of product was garanteed, the site is good and the price was fantástic.
Not so good is the price of delivering

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“Fantastic service - Easy communication”

★★★★★

written by on 23/10/2013

We ordered a Slam Rage Urban V2 Scooter, there was a problem with delivery & we got Peg's included for free . Very nice people when calling, & very friendly service all the time. Very happy kid here at home.

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“best skates ever”

★★★★★

written by on 22/10/2013

found this web page by chance and am I not glad I did. the choice of skates were fantastic. so many hip colours and shape of boots. I bought a pair for a xmas present and can not wait till they are opened on xmas day.her face will be priceless.. thankyou ever so much, will definitely use you page again...

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