Bathroom Trade- Reviews - www.bathroomtrade.co.uk

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★★★★☆
4.4 / 5
87% of users recommend this
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Latest Reviews

★☆☆☆☆

“Robbers !!!”

Written on: 16/11/2014 by Rippedoffunhappy (1 review written)

This company take you money and don't delever your goods . We are now seeking legal help to try and get our money back !! Totally messed us around saying that the item was out of stock and now we have a email saying the company is in administration… Read Full Review

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★☆☆☆☆

“Absolute joke”

Written on: 06/11/2014 by O'Neil1953 (1 review written)

Ordered a product from Bathroom trade and paid for 48 hour delivery. 1 week later no product, I received an email to say the product was out of stock and wouldn't arrive for another 2 weeks. I advised I wished to cancel however 3 weeks later no money has been returned. The phone line on their website doesn't work - automated response saying phone line will be available by early next month (4 weeks away). No response to a further 6 emails to the address provided. I doubt I'll ever get my money… Read Full Review

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★☆☆☆☆

“DONT BUY”

Written on: 30/10/2014 by nvMcCall490 (1 review written)

Dont buy from this company they will take your money but you wont get the goods… Read Full Review

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★☆☆☆☆

“This company has gone bust 3 times!!!”

Written on: 24/10/2014 by Chasele491 (1 review written)

Do not buy from this company. Under at least 3 different guises they have gone bust. Bathroom Trade is a company set up by The London Water Closet Company, Having not had any contact from the company since placing my order I did some research and found that the company is under investigation and uner the liquidators. See below: Today I contacted the Appointment of Liquidators Company Number: 03043529 Name of Company: THE LONDON WATER CLOSET COMPANY LIMITED Nature of Business: Bathroom… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM THIS SITE”

Written on: 20/10/2014 by williamgary (1 review written)

I ordered a shower tray and enclosure from Bathroom trade .co.uk on 28th September . I have emailed them several times asking when I can expect my delivery , they haven't responded to any of my emails. I have tried ringing several times and it goes straight to an answer machine have left messages and no response. You just cannot get in touch with them . Taken my money and no goods… Read Full Review

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Garrycl's Response to williamgary's Review

Written on: 24/10/2014

I ordered a shower tray from the same company on 22 October 2014. I cannot get in touch with them by hone and they are not answering my email requests.

Has this company gone out of business?

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★☆☆☆☆

“definately not”

Written on: 11/08/2014 by su01520 (1 review written)

ordered a shower on 10th july, 14th july money was taken from my account, i received an email saying 7 week wait , i cancelled order with them on the 14th july and asked why they had taken payment when no goods had left their store, i am now 4 weeks on and having to ring again for my money back, i would definately never order from this site again.The one star is for the polite girl who answered my phone call… Read Full Review

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★☆☆☆☆

“Refuses to exchange faulty goods”

Written on: 13/11/2013 by DMD1 (1 review written)

Similar issues to Rew's review.... 1. Ordered goods and had to chase them to find out when we could expect delivery - paid in full at time of placing order but took two weeks for goods to arrive. 2. When the goods were delivered my disabled wife was unable to check the goods due to their size and weight. 3. Spotted fault with shower tray and reported it. 4. Asked to submit photos, then told no exchange as 3 days over 7 day limit - even though I had to chase them for a reply despite being… Read Full Review

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★☆☆☆☆

“Four weeks to deliver and it's delivered Faulty”

Written on: 13/09/2013 by Rews (1 review written)

Purchased shower tray etc. No communication, I had to ring them first after waiting three weeks. It took four weeks from purchase before delivery, having had my money for that length of time. The item was delivered faulty. Asked for photos of faults. Sent five pictures of faulty items, three days later they get back to me asking about one of the pictures. This was addressed and said they would deal with it. Still waiting! The reviews on the web site omit bad reviews. No good offering deals if… Read Full Review

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Darren Monk's Response to Rews's Review

Written on: 16/09/2013

Hello

I am sorry to hear that you have had these issues with your order.
I would like to resolve this for you with a solution in place by close of play today.

Can you please call me in the office or call Jo (head of after sales) so that we can work with you to get this resolved.


Kind Regards

Mr. Darren Monk (Director)

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★★★★★

“Replacement”

Written on: 11/09/2013 by Jeffers1951 (1 review written)

Having purchased a bathroom suite on delivery we found hair line crack in the pedestal,got on the phone to one of the reps,within 2days had replacement back after sending them a photo with the crack in pedestal.I would recommend this company to anyone really fast service from well and truly pleased… Read Full Review

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★★★★★

“Excellent service”

Written on: 14/02/2013 by Baz56 (1 review written)

I bought a shower enclosure from Bathroom Trade after searching umpteen different suppliers. I chose them as they had good reviews and their price was really competitive. I was not disappointed. Excellent quality and their delivery service was very prompt. I would definitely use again and recommend them… Read Full Review

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★★★★★

“Shaws 1000mm Classic Belfast Sink”

Written on: 29/01/2013 by shez2006 (1 review written)

After much soul searching of who and where to buy the good ladies chosen sink from I contacted Bathroom Trade directly (just prefer to talk to a human). The team at Bathroom Trade was very well versed and helped me immensely in the ordering process being the only supplier who actually had the sink in stock. The sink is now fitted and looks excellent in its new setting. I would not hesitate to recommend Bathroom Trade to anybody and would personally purchase from again… Read Full Review

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★★★★★

“thermostatic bath/shower unit plus shower rail”

Written on: 29/01/2013

Excellent service from this company. Items arrived within 2 working days as stated. Goods as described. I am extremely pleased with the mixer. Cost was extremely competitive in comparison to local suppliers even adding the postage. Will not hesitate to use this company again… Read Full Review

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★★★★★

“Good quality products & excellent delivery service”

Written on: 29/01/2013 by jillwilby (1 review written)

I ordered a new bath, panels & shower screen for a rental property and I am very pleased with the quality of the items and the service offered by Bathroomtrade. As delivery was not to my home address, I needed to arrange a convenient delivery date that I could rely on. I was offered several delivery dates and the service was excellent - delivery by a courteous driver on-time in spite of snow & ice!… Read Full Review

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★★★★★

“Quick and friendly service”

Written on: 21/01/2013 by Chrispwes1 (1 review written)

We ordered three items with bathroom trade but needed them to be delivered as soon as possible. I spoke to a sale advisor as I wanted further information about delivery. As soon as I spoke to him he was extremely polite, helpful and answered all my questions. He was not forceful in trying to make me buy further products and I felt he was very honest. Once I placed the order it was confirmed in a matter of 10 minutes via email with an estimated delivery time. When it came to delivery day… Read Full Review

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★★★★★

“Superbe pre and after sales service ”

Written on: 21/01/2013 by Piss2Pints (1 review written)

Ordered a wetroom shower tray from Bathroom Trade website around Christmas time and was contacted by a member of the sales team very promptly to confirm a delivery date! Staff were very helpful and goods delivered on time as arranged. Quality of goods was excellent, no complaints. Recommend to anyone requiring a bathroom/shower room upgrade, nothing is too much trouble. Would defiantly use them again!… Read Full Review

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★★★★★

“Bathroom Trade - Steel Bath”

Written on: 19/01/2013 by stevemwoods (1 review written)

Ordered over the phone as I required to ask some questions on the producrt and confirm and delivery details prior to ordering. The assistant was very helpfull, my questions were answered and the order processed very promptly. The bath was of a good quality and as described, it was bought in the sales so excellent for the price. Delivery was as advised. Overall a good very service with quality products… Read Full Review

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★★★★★

“Fast, Efficient and Cost Effective”

Written on: 17/01/2013 by MikeEvansPlumbing (1 review written)

The Website is great, easily found on Google when i typed in the product that i wanted, which was a 1500mm white bath, it then took me to a simple page and had recommendations for other parts i would need with the bath, such as panels, wastes, overflows, etc etc. All of good quality, i especially liked the suction plug as its neat without the chain. The product quality was excellent, the delivery time was timely, in fact when i missed a couple of calls by the courier company, the actually… Read Full Review

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★★★★★

“Top Quality Service”

Written on: 15/01/2013 by dje61 (1 review written)

I recently purchased a shower screen. The price was the most competitive online (discount of approximately 40% on RRP)but the thing that sold Bathroomtrade.co.uk to me most were the positive reviews about service levels. The company did not disappoint as I placed the order on Friday afternoon, received a call an hour later asking whether they could deliver on Monday. I was given the choice of a morning or afternoon slot and the van arrived exactly as promised. Highly recommended… Read Full Review

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★★★★★

“Caymen 1200mm Acrylic Bath White”

Written on: 02/01/2013 by Abby05 (1 review written)

I needed a smaller than normal bath for my tiny bathroom, but didn't want to 'go small' on quality! Bathroom Trade delivered on quality, speedy dispatch and great communication, fantastically easy website to navigate amd easy ordering. Top of the list for bathroom supplies in my house. Thanks guys :)… Read Full Review

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★★★★★

“New shower door”

Written on: 17/12/2012 by Lauriecrayden (1 review written)

Web site was easy to navigate and find what I wanted, I placed my order and payed with a debit card. Had confirmation in minutes. Received another e-mail with dates to choose from for delivery that suited me. Shower screen arrived on the day I chose by a polite driver. Would recommend bath trade to friends. Great service… Read Full Review

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