InmotionHosting - www.InmotionHosting.com Reviews

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★★★★★
4.6 / 5
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★☆☆☆☆

“Can I do negative stars?”

Written on: 06/05/2014

These jerks--by mistake--deleted my website. When I called them, they told me that it was my fault (? my account was paid up!). But OK, everyone makes mistakes. Except that, OOOPS, they didn't have a back up. And oh, yeah, they had no interest in helping me out, even if I could locate backups. I wouldn't go near these people. Stay away. Their idea of customer service is apparently to take your check and twiddle their thumbs. The worst OTHER site hosting is better than these people… Read Full Review

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★☆☆☆☆

“Don't they want my custom?”

Written on: 16/04/2014 by esquip (1 review written)

All i wanted was to get a domain name hosted. Why do they need to phone you up? Not explained and is inconvenient for me. Ok. My billing address is in England but I am currently in the Philippines. So, a phone call is now not enough for me. Now they want to email me an "account verification" which I have to print out, fill in, scan or fax it back to them along with a passport I.D. or similar. I declined their kind offer. Overkill designed to annoy and stress you out. All for one little… Read Full Review

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★☆☆☆☆

“Horrible. Horrible. Horrible”

Written on: 13/02/2014

I've had better service from the IRS. Incompetence is apparently a vialbe defense for terrible service… Read Full Review

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★☆☆☆☆

“Time Consuming Circular Responses”

Written on: 13/12/2012 by Masternav (1 review written)

I need to transfer my domain to another host that provides ASP.NET. I had to repeatedly log on to my accounts, but there is no way to accomplish what I needed. So I tried chat, selecting technical support. After a long delay, I was connected to sales instead and had to transfer. Another very long delay before technical support told me to email my request with the last four of the credit card to validate. Email support instructed me to log on or to use chat. I suspect that current support… Read Full Review

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Masternav's Response to Masternav's Review

Written on: 13/12/2012

Followup: This was in response to what now appears to have been an automated email response. Several hours later, I received a personalized response that appears to lead me in the right direction. If I could remove or edit this review, I would.

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★☆☆☆☆

“Not reliable”

Written on: 14/11/2012 by yeshedidit (1 review written)

My site was shutdown without informing me ahead of time. I was forced to open a VPS account, which is fine. Then, I couldn't even access my business class account any more. I was promised that someone was working on copying over my site to the VPS account, but that did not happen. The bottom line is: - A live site was shutdown by inmotion without calling first - Did not fulfill what was promised. - The site has been down for over 20hrs. I liked inmotion initially, but it is appearing to be… Read Full Review

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★☆☆☆☆

“Treat people differently.”

Written on: 10/11/2012

I am unhappy with this discriminatory treatment. So proceed with all customers, or only those in Romania? I consider the offender? I want to be treated fairly… Read Full Review

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★☆☆☆☆

“Slimey company”

Written on: 27/10/2012

Charged me for a domain renewal without my consent, despite it being weeks before the renewable date, and would not refund me the charge when I brought up the issue… Read Full Review

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★☆☆☆☆

“No sense of customer service”

Written on: 23/09/2012

I will be sending a detailed letter to your CEO about the amazingly bad experience we recently had. Trust me you should be horrified by what happened to one of your clients… Read Full Review

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★☆☆☆☆

“poor service that was not helpful. I needed something...”

Written on: 22/09/2012

poor service that was not helpful. I needed something simple done and instead i was channeled off to another team who was busy as always… Read Full Review

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★☆☆☆☆

“Wasting my time”

Written on: 08/09/2012

I was contacted by InMotion for no reason, and when I called to get some information, the agent didn't know what she was talking about. This was a big waste of time… Read Full Review

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★☆☆☆☆

“Was sold a vps $900 package with service and got none”

Written on: 06/09/2012 by Jtrophy (1 review written)

I was sold the glitz and glam of the $900 a year package with Mike B. today and even took screenshots that your people would help migrate my site over from Hostgator for free. What I got was a bunch of headaches and emails on how to do it myself. Thanks for nothing. I could have stayed with Hostgator and had them migrate it in house. I think I'll be canceling my non-service with you because that is not a very good indication of the future Service… Read Full Review

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★☆☆☆☆

“Unable to conduct normal business with InMotion”

Written on: 06/09/2012

My business, like many others on the web, relies on customers to submit files to have work done with them. After being with InMotion for about 8 months I received an email stating that because customers were uploading files to my site I was in violation of their policy against archiving and storing files. Not true since nothing was there for more than a couple of days before being deleted. (What exactly is "unlimited" anyway?) I was given 5 days to move, and told to stop doing business… Read Full Review

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★☆☆☆☆

“Not for serious work”

Written on: 05/09/2012

Inmotion hosting has very slow servers that are usually once a month down. Support staff (only on chat) are very kind but that is it. Once when you have a bigger problem that includes technical Administrators everything is going down, very slow response and resolving a problem takes lot of time. Inmotion hosting is ok for personal small websites and blogs but for any serious work i would recommend someone else… Read Full Review

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★☆☆☆☆

“Simply awful”

Written on: 10/08/2012 by ScottAaronson (1 review written)

I read their reviews which is why I shelled out more than $200 a month for their premier web server. Unfortunately I was extremely disappointed with their service. There has been more than one occasion where their entire datacenter (including inmotionhosting.com) went down! They also didn't provide root access which caused a huge headache. To top it off I had an alleged DMCA violation from a website I owned that was not even hosted with them. The alleged copyright holder contacted… Read Full Review

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★☆☆☆☆

“1. I am paying 37.5$ for backups. But Inmotion only...”

Written on: 02/08/2012

1. I am paying 37.5$ for backups. But Inmotion only have 24-36 backup with them. Other hosting providers ( I have subscribed) are keeping a backup history with 1 month,1 week and last 7 days backup. Which really have to have to get the advantage of Backups. This paid backup system is really terrible. One of my site was hacked but I couldn't restore it with my backups since the y only have useless backups. 2. My dedicated server was moved without dropping a email regarding it. And the they have… Read Full Review

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★☆☆☆☆

“I bought inmotion's business pack, it took me back...”

Written on: 13/09/2010

I bought inmotion's business pack, it took me back $100+/year.
Sadly it wasn't a fair price. Inmotion suspended my website and
account while i was running a basic php regex in a for loop.
They sent an email saying i was using too much cpu and without
any warning redirected my site to a "SUSPENSION NOTICE" page.

I sent them back 4 emails and my site was available 5 hours after
i contacted tech support. After that they sent me an email
saying i have to upgrade to a $300/month package or they… Read Full Review

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