InmotionHosting - www.InmotionHosting.com Reviews
Latest Reviews
★★★★★
“Great first experience”
Written on: 24/03/2013
I thought the techs went beyond good customer service. They helped me figure out why my site was malfunctioning and showed me the tools to use to keep my site functional. I am glad I switched from my old host. (read more)
★★★★☆
“Always Up , fast, reliable and quick support”
Written on: 22/03/2013
I have switched from another hosting company to InMotion Host and found it was worth switching. My sites were always up, fast and tech support was very fast. (read more)
★★★★★
“Customer Service”
Written on: 20/03/2013
Awesome customer service, their reps really know their stuff! I loved the follow up emails they sent after our conversation. These emails reviewed the information they told me over the phone and gave helpful links regarding the questions I asked. Below is just a small list of feedback that I can offer: ~ Fast response time ~ ~ Wonderful phone manners ~ ~ Knowledgeable ~ ~ Offered more than one option ~ ~ Informative follow up email ~ ~ Affordable Web Hosting ~ ~ Hundreds of software... (read more)
★★★★★
“I miss ordered and less than five minutes with...”
Written on: 19/03/2013
I miss ordered and less than five minutes with customer service, problem solved! Have to love talking to real people. Duane (read more)
★★★★☆
“Always responsive”
Written on: 15/03/2013
Called the billing line to deal with charges. Everything was smooth and quick. No issues whatsoever. (read more)
★★★★★
“Quick and easy phone call. Wait was short and...”
Written on: 15/03/2013
Quick and easy phone call. Wait was short and associate was clear and concise. (read more)
★★★★★
“great service”
Written on: 14/03/2013
Broad range of products for my small business. Patient, knowledgeable, friendly support! (read more)
★★★★☆
“I rarely have complaints about InMotion: I've been a...”
Written on: 14/03/2013
I rarely have complaints about InMotion: I've been a satisfied customer for years. The amount of time it took to get my call taken was longer than usual but I usually only call once every couple years--they're that reliable. (read more)
★★★★☆
“A good and responsive hosting service”
Written on: 09/03/2013
I needed recently to make some changes to the website hosted by InMotion, and requested customer support for those items I couldn't handle myself. Their responses were uniformly timely, polite, clear, and accurate. What more could one want? Just one thing, namely: If InMotion regularly uses the Australian-based registrar MelbourneIT, they should review that partnership. When I tried to deal with them for registration issues (connected with my InMotion account), I found MelbourneIT to be... (read more)
★★★★★
“really good response”
Written on: 25/02/2013 by tbality
thank you for your superior service, I opened an acct in error, didn't realize my web designer already did...you guys were great about cancelling and processing the refund (read more)
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Showing 1 - 10 of 305 Reviews
★★★★☆
“No complaints!”
Written on: 20/02/2013
The title of this review says something right there, doesn't it? The support team responds to inquires lightning-fast. No complaints after two years as a customer. (read more)
★★★★★
“Web Site Information”
Written on: 20/02/2013
Inquired about the pros and cons of "Expression and Word Press". At no time did the agent say anything about "Expression" but merely merely explained what Word Press could do for my needs. I thought this was very professional. (read more)
★★★★☆
“Password reset problem”
Written on: 20/02/2013
The tech was able to resolve my login password due to newly password requirement. (read more)
★★★★★
“Great support”
Written on: 20/02/2013
Our site has an admirable up-time, but more importantly the access to 24/7 support, which is very knowledgable and helpful, it the icing on the cake. Inmotion is a great hosting solution, hands-down! (read more)
★★★★★
“Good help, good knowledge without having to look...”
Written on: 19/02/2013
Good help, good knowledge without having to look things up. Minimal wait time to talk to someone. (read more)
★★★★★
“Excellent Customer Service”
Written on: 19/02/2013
I just had a minor issue, but Brandon was able to resolve the problem right away. He was very friendly and helpful. I really like the convenience of the chat feature. (read more)
★★★★★
“Great service again”
Written on: 19/02/2013
Once again a great customer service experience. Cleared up the issue quickly. (read more)
★★★★★
“Awesone Service”
Written on: 19/02/2013
Fast, smart, responsive, articulate Keep up the great work! (read more)
★★★★★
“Excellent Service”
Written on: 19/02/2013
The Tech was extremely helpful and resolved my issue in a matter of minutes with an explanation that will prove helpful in other projects. Thank you! (read more)
★★★★★
“ask a question”
Written on: 17/02/2013
i needed help setting up my mail account in Opencart, my question was answered right away. thank you. (read more)
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Showing 11 - 20 of 305 Reviews
★★★★☆
“Web Hosting Registration and Startup”
Written on: 17/02/2013
Prompt and helpful when phone registration followup was required. CPanel setup not totally intuitive. but chat room technical support was prompt, and staff rep pursued problem until resolved. Very satisfied as of this date. (read more)
★★★★★
“Excellent Customer Service ”
Written on: 02/01/2013
I just wanted to explain how happy I was with my recent customer service experience. Nick K was extremely helpful in assisting me with my request. He set up my web site for me after I had a problem doing it online, and he and Alex K even helped me to enjoy the benefit of the 50% off offer for the two year period of service with your company. (read more)
★★★★★
“The Best Web Hosting Company”
Written on: 31/12/2012 by CJJeffers1 (1 review written)
This is the best web hosting company on the web as far as I am concerned. I never had any problem getting in touch with technical support. they are here for you and help with most any problem you have. I would not use any other company for my website needs, Inmotion Hosting gives it's all to their clients and they are very respectful to your needs. (read more)
★★★★★
“Really good service”
Written on: 27/12/2012 by dsmb12
Highly recommended. Awesome service. The chat service is really good. Never had issues. (read more)
★★★★★
“superb support”
Written on: 26/12/2012
My admin panel did not open, I forgot my password and it won't reset on its own - said my email does not exist on their database. So I used chat support, and John S. Was very prompt in solving my tech difficulty. Awesome. (read more)
★★★★★
“Good value and good support”
Written on: 20/12/2012 by MilarepaFan
Have had my two companies hosted with Inmotion for 4 years now. We've had virtually no problems with availability. Control panel works well and is easy to use. Recently had to contact support because they had detected a hacking attempt and changed an account password to protect the account. The service rep was extremely helpful and we resolved the issue quickly. I like these guys! (read more)
★★★★☆
“Superb customer service”
Written on: 19/12/2012 by lazyboyx15 (1 review written)
Been with IMH for a few years now and I've recommend multiple client and friends to switch. Only in the recent years have I experienced some downtime but definitely not much compared to some other hosting companies. What made me stay loyal to them is the fact that their customer service department is awesome. Every time I email them with an issue they would respond in timely manner and usually get my issue fixed very quickly. I don't expect a company to be 100% perfect but as long as their... (read more)
★★★★★
“CPanel Access Issues - Fast & Professional Technical...”
Written on: 19/12/2012
Usual I have no need to contact InMotion technical support as their online self-support tools and knowledge centres allow me to effectively troubleshoot. However, this time I was experiencing an unresponsive CPanel - password changes were not taking effect and I could not log in. I called their Technical Support and the problem was completely resolved within a few minutes, including an effective warm transfer from the initial agent through to the agent who resolved the issue. No complaints... (read more)
★★★★★
“Great tech support”
Written on: 19/12/2012
Was able to get tech support right away and issue resolved within minutes. Highly recommended. (read more)
★★★★★
“Great Support, Very Polite helpful Staff”
Written on: 18/12/2012 by ScottIntegrity (1 review written)
I have been a customer of inMotion Hosting since 2009. I have had a few occasions to need support of late. I have been very impressed with the polite, efficient support staff, really a pleasure to work with. The most recent assistance I received was a very helpful support rep whom I will call M.G., regarding a correction on a domain registration expiration. I contacted support via email and in a very short time he fixed the problem for me leaving me with another very favorable experience. I... (read more)
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Showing 21 - 30 of 305 Reviews
★☆☆☆☆
“Time Consuming Circular Responses”
Written on: 13/12/2012 by Masternav (1 review written)
I need to transfer my domain to another host that provides ASP.NET. I had to repeatedly log on to my accounts, but there is no way to accomplish what I needed. So I tried chat, selecting technical support. After a long delay, I was connected to sales instead and had to transfer. Another very long delay before technical support told me to email my request with the last four of the credit card to validate. Email support instructed me to log on or to use chat. I suspect that current... (read more)
★★★★★
“Awesome tech support with Amwrican call center”
Written on: 13/12/2012 by billlavin (1 review written)
They are always great to work with... Knowledgable, quick and efficient. By far the best hosting provider! I have been with them for almost 5 years and have 6 sites hosted on theirs servers; the reliability is amazing and I would never consider another provider. (read more)
Billlavin's Response to billlavin's Review
Written on: 13/12/2012
Too bad I can't spell.... SORRY! English speaking American tech support
Reply to this comment
★★★★★
“Very very helpful”
Written on: 03/12/2012
I am still organizationally Deficient but will not be afraid to call again. (read more)
★★★★☆
“Very helpful customer service”
Written on: 02/12/2012
Answered all my questions promptly and politely without being too much of a "robot". Was exactly what I needed from a customer service rep. (read more)
★★★★★
“Real support from knowledgeable English speaking...”
Written on: 01/12/2012 by technicallyunsavvy5000 (1 review written)
I run a small website of about 50 pages. It was all pure HTML, so recently I converted it to Joomla on my localhost and then uploaded it to your server. The process had a lot of small problems, including a previously working Joomla component giving me a 406 error that would not let me view any page of my site. I called you guys for help, in 3 rings I had a person that solved the problem immediately, he was helpful, courteous and fast. I could not ask for anything else. Honestly, the... (read more)
★★★★★
“Quickly & Accurately Answered My Question”
Written on: 30/11/2012
Just opened a new account to replace a host I was beginning to have trouble with. Cpanel is new to me as my previous host used their own specially developed control panel. After a few quick questions to the support tech, he was able to get me up and running in no time. Very nice to deal with a company that actually has US Based phone service. (read more)
★★★★★
“Help with registering ”
Written on: 30/11/2012
Had an issue with communication between In motion and Melborne IT. Customer service agent was very friendly and helpful. Great experience. (read more)
★★★★★
“Phone - customer support”
Written on: 29/11/2012
Very positive experience. Answered all of my questions in a clear, friendly manner. Length of call was not too long either. Thanks. (read more)
★★★★★
“Quickly Addressed My Issues. ”
Written on: 29/11/2012
Answered my questions quickly. They did a great job. The problem was quickly diagnosed. (read more)
★★★★★
“InMotionHosting support - fast, friendly and knowledgeable”
Written on: 28/11/2012
I must say it's a delight to have my domains hosted at InMotion. Support is fast, friendly and most of all - they get things done (unlike a lot of other web hosts). The server works flawlessly and the control panel is the best I've seen. They may not be the cheapest, but far from expensive, and when you need a server for your domain that runs like clockwork - look no further! I recommend InMotion hosting to all of my friends, and also host some of their domains on my VPS. (read more)
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Showing 31 - 40 of 305 Reviews
★★★★★
“Excellent first-day technical support!”
Written on: 28/11/2012
Just signed up this morning after a careful review of many different hosting providers. Everyone I've worked with at InMotion - from Carlos who handled the account setup to the several people I "chatted" with while getting up to speed on their environment - has been top-notch. Quick answers with a polite attitude. So far, so good! (read more)
★★★★★
“I have recently emailed with a billing issue, I really...”
Written on: 28/11/2012
I have recently emailed with a billing issue, I really expected to be either ignored or given the run around, to my complete suprise my issue was dealt with extremely quickly and efficiently, and in my favour, so well done in motion hosting. At last a company who listens and provides. (read more)
★★★★★
“Great customer service and support.”
Written on: 28/11/2012
I'm not a website developer and needed help with a couple things before getting started with my website. I received prompt technical support and they assured that I had all my questions answered. It's great working with a company that cares so much about customer support. (read more)
★★★★★
“Blazing Fast Response”
Written on: 27/11/2012 by schnp (1 review written)
I'm very, very impressed. When I bought my space today (the $10 Cyber Monday deal) I put in the wrong domain. When I realized it, I hit up the chat and was talking to a rep within minutes, in spite of the high traffic I'm sure they had with such a great deal going on. The rep was friendly, easy to understand, and very helpful. My issue was resolved within minutes. Even though the request had to be done by email, I was still on my merry way in about 15 minutes. And it was painless because the... (read more)
★★★★★
“Customer service is excellent. Very attentive. I never...”
Written on: 26/11/2012 by ggraph
Customer service is excellent. Very attentive. I never had a problem that was not solved immediately. (read more)
★★★★★
“Professional & Friendly”
Written on: 25/11/2012
I was deciding between a VPS or business web hosting service, and the information provided by InMotion allowed me to make a more informed decision. I have tried a couple of web hosting companies and they are definitely one of the more courteous and professional people you can talk to. Their response is prompt and not many web hosting companies provide live chat technical support. The norm would be just the email support that could be fast, but nothing beats getting an answer to a urgent... (read more)
★★★★★
“Always helpful and positive attitude”
Written on: 25/11/2012 by RandyJohnson
Every time I call these guys for help the take the time to listen, to patiently work through my problem. I highly recommend them from my past experience. (read more)
★★★★★
“I have had InMotionHosting for years and love it.”
Written on: 24/11/2012 by cfernandezphoto
I have had InMotionHosting for years and love it. Every time I need anything I just go into the Chat mode that they provide and help has always been there. Quick, efficient, and courteous. My last chat involved transferring a domain to point to a server and change email. It was quick and happened faster than they promised. I made a mistake transferring the email and they transferred it back quickly and almost immediately! These guys are great. I am a great but just tipper as well as giving... (read more)
★★★★★
“WEB SITE - Restore”
Written on: 23/11/2012
A while ago some site information was removed by our web master and we didn't see the missing information until recently. We found out that InMotionHosting.com had a recent backup for our site. (read more)
★★★★★
“Easy Service”
Written on: 21/11/2012 by RobertToronto (1 review written)
She was knowledgeable and answered my queries. The whole experience was positive. What I do resent is feeling obligated to write reviews and sometimes questionairres every time I contact your company! (read more)
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Showing 41 - 50 of 305 Reviews
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Masternav's Response to Masternav's Review
Written on: 13/12/2012
Followup: This was in response to what now appears to have been an automated email response. Several hours later, I received a personalized response that appears to lead me in the right direction. If I could remove or edit this review, I would.