Leeds Motor Company Reviews - www.leedsmotorcompany.co.uk

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★★★☆☆
3.1 / 5
54% of users recommend this
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  • Customer service

  • Value For Money

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Latest Reviews

★★★★☆

“Good ol Fashioned Honesty and Exceptional Service”

Written on: 08/09/2014 by cadmaq (1 review written)

Fantastic service! My partner acquired her car from this company a couple of years ago and the service was impeccable. Two years on when getting mine, nothing short of the same. They listened to my requirements and carefully provided options and alternatives to suit my budget and intended use. I was even offered advice on the pitfalls and benefits of the various options. I am a very happy customer indeed and I look forward to doing further business with the Leeds Motor Company ltd. Got me a… Read Full Review

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★★★★★

“GREAT SERVICE AND AFTER CARE”

Written on: 31/08/2014 by chazpro (1 review written)

Bought a '58'c4 grand Picasso 2 months ago - The salesman was brilliant- very friendly and professional -He even gave my children money for a drink from the nearby garage! - I had a couple of little cosmetic issues and they sorted with no quibbles - Love the Car Thanks a lot. … Read Full Review

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★☆☆☆☆

“Horrendous experience, still not over”

Written on: 31/08/2014 by JaslynClay266 (1 review written)

Horrendous experience, please avoid regardless of how good the deal may look. The change in attitude once they had my money was shocking! Bought a 2011 Insignia (40k miles) - thought it was a good deal at the time, however quickly realised I had been tricked. As I got in the car (un-valeted!) for the first time I noticed one of the keys were broke, I immediately raised this with them and they explained this wouldn't be covered under the warranty! This is where I saw the change in attitude… Read Full Review

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Chrislmc's Comment

Written on: 11/09/2014

I am really sorry that you feel it necessary to write such a bad review of our company. We have been established here for many, many years and sell in excess of 1000 cars per year with many very happy repeat customers. We strive to give good value and a great customer service but unfortunately on this occasion we seem to have failed your expectations. We did try and resolve your issues and offered to inspect your car to ascertain what had gone wrong but unfortunately you were unable to return the car to our workshop. We did resolve your damaged key as you posted it back to us and we replaced the damaged case with a new one. As you were unable to return the car we offered to refund you the cost of the battery with some proof that the old one was faulty and had not just gone flat overnight. We're sorry that the car ran out of fuel on the day of collection this was a mistake on our behalf and I apologize if this upset you. I do understand that buying a car is a big investment and when things go wrong it can be distressing. I don't understand though how you think we're trading illegally. We are a fully registered family owned company that sells quality used cars, I appreciate you feel aggrieved with the standard of service you got and can only assume that you wrote this out of anger. You are welcome to contact me at any time to discuss your concerns and I will endeavour to try and meet your customer expectations. Christopher Gilpin Customer Services Leeds Motor Company

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★☆☆☆☆

“sales men are rude ”

Written on: 27/08/2014 by suWade399 (1 review written)

Once they have your money the sale's men don't want to know about any problems you might have big or small, kept putting the phone down on me when I tried to complain about things not being right with my £11.000 car you just get treated like poo! Just so arrogant… Read Full Review

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Chrislmc's Comment

Written on: 11/09/2014

Sorry to hear this if you could contact me with your concerns I will try and address your issues.
Christopher Gilpin Customer Services Leeds Motor Company

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★★★★★

“Repeat customer”

Written on: 13/08/2014 by Adam6190 (1 review written)

I don't normally write reviews but I have recently bought a pre-loved Audi A3 from one of the salesmen, the service I received was impeccable. The car had a few minor things which needed a bit of attention when I bought it, a small scratch as you would expect, but when I picked up the car everything and more I asked to be done had been resolved, I was handed a great car which looks brand new! The service I received was superb yet again, this is the third time I have had the pleasure of buying… Read Full Review

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★★★★★

“Car buying experience”

Written on: 12/08/2014 by Olliej6 (1 review written)

As a woman I was a bit nervous about buying a car on my own but I neednt have worried Leeds Motor Company were really easy to deal with The staff were ultimate professionals ,very helpful and very patient answering all my questions They recommended a vehicle that would suit all my needs which was actually not as expensive as I thought it would be ! When I came to pick the vehicle up even though the staff were all really busy handling other customers a salesman took time to hand the car over to… Read Full Review

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★★★★☆

“Audi A4”

Written on: 11/08/2014 by Jayh423 (1 review written)

Bought an A4 from these guys in January no problem so far and really happy with the car. I found them to be friendly and helpful and they arranged everything including going to the post office to tax it for me. Would definitely recommend. … Read Full Review

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★★★★★

“leeds Motor was recommended to me great service”

Written on: 11/08/2014 by Tristank295 (1 review written)

They were recommended by my uncle who has had a few cars from them over the years. Very helpful and fair can't complain about anything they did. I will certain let go back to them when I next need a new car… Read Full Review

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★☆☆☆☆

“SHOCKING BEHAVIOUR...”

Written on: 07/08/2014 by eaCollins372 (1 review written)

Contacted this company to enquire about a vehicle advertised for sale. I sent an email via thier own website asking if the car was still available before we travelled 75 miles to view it.. I gave my email address but put an unavailable number down as I didnt want to receive phone calls as others have said they bombard you with calls... I had a email Good morning. Just wondering why you have given a number that is not in service?< I replied with > Good afternoon, just popped a number in that box as I dont wish… Read Full Review

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★☆☆☆☆

“I should have gone with my gut feeling! READ THIS!”

Written on: 01/08/2014 by NickolasBennett (1 review written)

To start with sales guy pleasant and easy to talk to. Taking out for test drive - difficult as not enough staff and I felt like I was being a pain. Anyway decided on a 2010 Mazda 6 2.2 Diesel Estate in the end, they couldn't wait to get the £500 deposit - pushy. Also pretended they had put wrong price on car to let me think I was getting a good deal, only to slyly knock off £300 of the value off the part exchange car I was trading in. Arranged a day to pick up and we agreed the brakes and… Read Full Review

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★★★★★

“A happy customer”

Written on: 10/07/2014 by Niceguyaidy (1 review written)

I'd not bought a car for some time (I had the last one for 8 years), so wasn't sure quite sure how to go about it. The Leeds Motor Company made it very ease. I saw the car on Parker's guide web site, which gives an estimate price for the car, so I knew the car price was in the right ball park. When viewing the car, I noted a few minor issues with back parcel shelf and passenger side wing mirror (not unexpected with a second hand car). Leeds Motor Company promised to have the wing mirror… Read Full Review

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★★☆☆☆

“i wouldnt recommend to an enemy never mind a friend”

Written on: 21/05/2014 by cwakefield (1 review written)

Only buy from these people if you want to be continuously hounded to buy a car, constant texts and calls. Ask for a deposit to hold a car...doesnt actually go towards paying off the car. Make promises like a service for £99 when all they do is an oil and filter check. Not have enough staff so waiting around to be seen. When u have bought the car and the warrenty and you call because you have an issue, they arent interested in any way what so ever. No after sales service what so ever. The car… Read Full Review

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★☆☆☆☆

“Service”

Written on: 18/02/2014

I made an appointment to buy a car and whilst I waited for the time of the appointment they sold the car. this made me book unneeded time off work for their inability to speak to each other!… Read Full Review

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