Avoid at all cost!!! I purchased a vehicle on the 10th of February in Bristol branch. Not only I was kept there for 9 hours, but I was also mis sold a warranty that I didn't need. The sales person lied to me saying that the Kia I have purchased has a 3 year warranty and tricked me into purchasing extended warranty that I didn't need, as I am covered with Kia for 7 years!!! Absolutely outrages. He also added other warranties to my finance that I didn't consent to, like paint and upholstery worth £349 and also charged me £250 for their members club, without my consent. They are now refusing to remove this from my finance!! Avoid at all cost. Horrible experience. Once they take your money that's it. There is no post sale customer support. The manager is absolutely useless, unreachable and unhelpful.The complaints are not being sorted. Horrible people.

Absolutely shocking company terrible customer service rude manager in the service centre! and will charge you unnecessary diagnostic fees! Purchased a car and after a few months engine management light problems… sold RAC extended warranty, not worth the paper. It’s written on avoid avoid avoid. Charming sales people BUT shocking after sales.. and service centre!!! Complete liars! Wish I had never bought the car from them!!!! Note the lady Hope in service centre was lovely feel sorry for her! Her managers are awful.

ABSOLUTELY HORRENDOUS - AVOID AT ALL COSTS. Bought a car from the Weston-Super-Mare dealership in July, drove 2 hours home and the engine management light was on. Called Carbase, no answer. Emailed, no answer. This has been an issue going on for 2 months, constant issues and the service you receive is absolutely appalling. I've genuinely never known a company be so awful at customer service in my life. You can't speak to anyone, no one answers the call which is strange because I dropped the car back at my expense and the service guys were sat quietly with no phones calling.... there's a surprise. Service and Sales Manager's don't exist, unless you're looking to spend money on a car. A representative in the Weston office is not helpful and doesn't care. Service Team manager doesn't exist. There's awards on the website, but good lord. If this is a company that wins customer service awards, then I dread to think what other companies that don't look like. You'd best hope you buy a car that never has a problem, because as you can see from all the reviews, if you do have a problem, they don't care about you, your rights, doing the right thing. A total sham of a company, that should be completely ashamed of themselves. But they won't be ashamed. You'll get the usual 'we'll raise to our senior management team who'll look how we improve' (who I'm not sure actually exist), like all the other reviews on here when something has gone wrong. They don't care, they never will. It's not in their DNA to. They even joke on their reviews page that 'no one's perfect'...literally laughing at how awful their service can be. Hope for the best, prepare to never speak to anyone ever again if you're in trouble. It'll be at your time, your cost, your expense. Shocking, shameful, embarrassing. A disgrace. I look forward to your stock response copied and pasted on here from the other reviews.

This company advertises that they will treat you as they themselves would like to be treated. All I can say to that is this is totally untrue. I cannot believe that the CEO of Carbase going into a car showroom would want to be confronted by hard sell tactics that are relentless and when you decline extras that are being offered you are treated as some intellectual dimwit. Also when the CEO makes a complaint to a company he is dissatisfied with he would not want to be met with meaningless platitudes as a response. This is my experience of dealing with Carbase and the CEO must be extremely proud of his company, not!