Carbase Car Supermarket, Weston super Mare, Somerset Reviews - www.carbase.biz

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★★★☆☆
2.6 / 5
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  • Customer service

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Latest Reviews

★☆☆☆☆

“Wouldn't buy a car from here”

Written on: 23/04/2016 by Leahj81 (1 review written)

Really disappointing customer service. I booked a test drive with a car viewed on-line, traveled 20 miles to test drive it only to found it Carbase had sold it and not told me! Really rubbish customer service, wouldn't spend my money here - they obviously are more concerned with commission as opposed to their customers… Read Full Review

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★★★★★

“Carbase WSM - Friendly and efficient”

Written on: 01/04/2016 by xzOrr322 (1 review written)

Well prepared cars at the right price. My purchase of a car was made easy by a friendly Scotsman salesman who who found the right car for me. I collected my shinny "new" car a few days later and am delighted with it. Thank you! Carbase Weston Super Mare branch… Read Full Review

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★★☆☆☆

“LIARS”

Written on: 14/03/2016 by Yadira158 (1 review written)

They seem to have a good stock of cars at reasonable prices but the whole set up is very misleading and they lied and cheated. I had a good feeling when I went there but not such a good one when I left. The car so far is good and the price was ok but: 1. They told me the car had just been serviced and showed me a service book which I now know was from a different car they had in stock as my car wasn't serviced since august 2014. 2.They tell you that the car comes with a 5 day drive away… Read Full Review

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★☆☆☆☆

“Waste of Time”

Written on: 06/02/2016 by 44Keating (1 review written)

Rang these jokers and enquired about a vehicle wanted to know whether it had 2 keys, a full service history and what the part exchange value of my vehicle was? An hour or more to get back to me with a valuation & then conveniently never bothered to contact me until after 5pm to say he'd sold the. Car I was interested in & was I interested in ! Unsurprisingly the answer was No ! Wouldn't touch these lot with a barge pole !… Read Full Review

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★★★☆☆

“Carbase Lympsham”

Written on: 02/02/2016 by Annabel439 (1 review written)

I have placed the following review on Judge Service: My experience at Carbase Lympsham could have been better because of the general attitude of staff and their total inability to disclose the £99 indemnity fee, even after taking my deposit. It was not until the invoice was handed to me did I notice the £99 charge. I found this approach very poor and misleading, they need to be completely honest and upfront about all of the costs to purchase a car. It is also worth bearing in mind that a HPI… Read Full Review

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★☆☆☆☆

“they need to be change all the staff or brain ”

Written on: 27/01/2016

They jus try to rip me off when I was awake :) I go 3 days ago they telling me they give my car £11000 px value and and 3 years finance for Peugeot 3008 hybrid car £345 monthly and today I going there all the way to exeter I wait bloody 3 hours and they said everything ready just sign finance agreement I just ask them how much is the monthly payments they turn up £408 a month this is bloody joke… Read Full Review

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★☆☆☆☆

“Car not as decribed”

Written on: 26/01/2016 by Maggieyate (1 review written)

The guy's were great and it's a shame the product description has let them down. My partner took a loan to pay for what she thought was a Vauxhall astra 1.3 CDTI 16V ecoFLEX Exclusive (Start Stop) 5Dr Hatch and it transpires the actual vehicle is a cheaper model without the start stop tec and partly due to this lower mileage returns. We've been in tough with the garage and await their reply. … Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 08/01/2016 by Rachaels491 (1 review written)

Did a full finance application for a vehicle, full search on my credit file, and then they sold the vehicle to someone else. They don't care, the sales adviser was so smug. AVOID… Read Full Review

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★★★★☆

“dont listen to bad reviews”

Written on: 17/11/2015 by Victoria299 (1 review written)

Too many people harp on about negatives when it comes to buying cars, deposit's are the main issue, if you agree to buy a car and dont turn up then you should forefeit,cars will breakdown after all they are machines, i bought an audi from carbase, in fact its my third car, yes i had to wait and yes i have had issues but i bought the car on price, condition and locallity, this business is always busy so fair play to them they keep doing the numbers, if people spent more time on more important… Read Full Review

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Ozzy78's Comment

Written on: 27/01/2016

Another car Base worker :))

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Damascusrose's Comment

Written on: 11/03/2016

Agree with Ozzy 78. These companies should not be allowed to write their own reviews of themselves. This is dishonest and an attempt to distort what should be an independent view.Fraudulent practise

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★☆☆☆☆

“DONT PUT A DEPOSIT DOWN WITH THESE GUYS!”

Written on: 31/10/2015 by FatimaLancaster45 (1 review written)

DONT PUT A DEPOSIT DOWN WITH THESE GUYS! I was told by the guys there that a deposit is 100% refundable, all I have to do is take it for a test drive! So, I went and put a deposit down. Got there, tried the car out. So i thought id come back another day, asked about the deposit. I had a bad mooded, rude manager thrown at me! telling me that he doesn't care about my deposit as I had taken a test drive and its not his fault that I didn't take it that day! Really really hated these guys, the… Read Full Review

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Ozzy78's Comment

Written on: 27/01/2016

I had same nearly same problem now

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★★★★☆

“Excellent Customer Service!”

Written on: 30/09/2015 by FatimaCole (1 review written)

Went there today for an appointment to test drive and probably buy a car, spoke to a very helpful friendly man. I ended up buying the car and they were very friendly. I payed a deposit on my credit card and they wavered the % fee for me. Very happy would recommend… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 28/07/2015 by Repojim (1 review written)

Want to carbase the staff were great and did everything they could to help Me and my wife find a car and gave us a great deal with the car we brought. fantastic service and great staff!… Read Full Review

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★☆☆☆☆

“Sold car while waiting for a callback”

Written on: 25/05/2015 by Reedbo320 (1 review written)

Great customer service, not! Called to express interest in vehicle, told the sales person how interested I was in purchasing. Was told I would have a call back in 15-20 minutes. Hours later received the call only to be told they had just sold the car. Obviously no care for customer service, greedy buggers just want money as fast as possible. Taking business elsewhere… Read Full Review

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★★★★★

“Very happy”

Written on: 07/05/2015

Very happy with my car, which we purchased from the Weston Carbase branch. The service was excellent. The chipped windscreen was replaced and a dent removed, within a day of the deposit being paid and without any fuss. The salesman was very helpful and not at all pushy. Would recommend… Read Full Review

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★★☆☆☆

“disgraceful aftersales service”

Written on: 05/05/2015 by martyj29 (1 review written)

Purchased car in January 2015 for £17000, I was pushed into buying an rac warranty,which was due to start after the 3 month warranty included with car.After 5 weeks, car broke down at a cost of £840!! The rac would only pay half so I changed my mind and tried to cancel,the warranty I had paid for(they are not worth the paper they are written on) rac said I had to go through garage.After 7 separate phone calls to salesman,manager,finance manager and admin,it is still not sorted,I had 1 call… Read Full Review

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★★★★☆

“Car bought ”

Written on: 20/04/2015 by xjCrockett294 (1 review written)

Put a deposit on a car and was great went up there showed us the car had a test drive said they did a RAC check so bought the car and drove home. 3 days later we found out the horn was not working and someone had serviced the car without stamping the book. Rang up some people put us pillar to post but overall great customer service Told us to bring the car back to fix the horn and they was going to do a free service for us all got done in less than a well Also there cars are great for the… Read Full Review

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★☆☆☆☆

“I was cheated”

Written on: 13/04/2015 by auFletcher1972 (1 review written)

After buying the car turned out that the car consumes too much oil (1.000 miles, 2 liters). I reported problem twice, were promised to fix the car, but has passed few months and silence.They sold me the car with the engine for repair.I was cheated… Read Full Review

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★☆☆☆☆

“buyer beware”

Written on: 07/04/2015 by Bradynz229 (1 review written)

On 4th March I was persuaded to pay a deposit to secure a vehicle from this dealer. The vehicle was advertised on the Autotrader website but the dealer said the car wasn't at their premises but would be soon. 25th March I received a call to say the car had been prep'd and was ready for me to collect. The sales person was off the next day but he called me again on 27th and was trying to pressurise me into travelling to collect the car that weekend. "they really wanted to get this sale into… Read Full Review

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★☆☆☆☆

“The original Seat car I bought from them had fuelling...”

Written on: 26/03/2015 by mikesp2306 (1 review written)

The original Seat car I bought from them had fuelling issues. After much discussion and returning the car for inspection and 'adjustment' they agreed for the car to be returned to them, and I bought another, an Insignia. In my opinion the original car should not have been on the forecourt. It is/was now a trade sale at the Brent Knoll centre. The replacement car was ok bar a couple of faults which were put right after a few failed attempts of Carbase trying to fix it by doing it on the cheap… Read Full Review

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★☆☆☆☆

“Rude sales person”

Written on: 09/03/2015 by MckenzieArcher (1 review written)

Myself and my partner stopped in at Carbase, Brent Knoll after having already seen a car on the web page which we wanted to take a look at. We had a good look around the car and then spoke to Duncan from Carbase. Duncan was rude, patronising and I would describe him as having severe little man syndrome. He told me the car wasn't ready to be looked at properly and we would need to call and make an appointment, I asked when the car would be ready for us to look properly and his response was… Read Full Review

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