Carbase Car Supermarket, Weston super Mare, Somerset Reviews - www.carbase.biz

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★★★☆☆
2.6 / 5
129
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  • Customer service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Lucky escape- don't use Bristol carbase!!!!!!!”

Written on: 05/08/2016

Arranged to buy £15k car, drove 3 hours to collect on day arranged with carbase. Car not even in or available! No one bothered to tell us! Little apology, very poor customer service, blaming each other. Very negative staff. 6 hours travel wasted, time taken off work. not a single reply to emails after this. Had excellent friendly and helpful staff at the nearby Volvo and masa/Hyundai garages afterwards- highly recommend them but not carbase. Never normally complete reviews but carbase… Read Full Review

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★★★★★

“Audi A1 ”

Written on: 25/07/2016 by petedickinson (1 review written)

Well once again this firm have come up trumps, this is about our 25th car from them , always it's that little bit more special than what we have had in mind, staff have come and gone over the year's but the quality of staff , knowledge and expertise never differs. We would certainly carry on recommending this company ,thanks to all the staff involved in our recent purchase , and those who have serviced and found the vehicle's for us ,and a big thanks to the owner ,for the way he has carried on… Read Full Review

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★☆☆☆☆

“rude unhelpful staff ”

Written on: 01/07/2016 by MohammadRossiItalian432 (1 review written)

Went on the website and selected the area I wanted to view cars. Looked through the stock, wanted to have a look at audio, BMW and mazda to decide which I wanted. Great they had all the models I wanted in their stock. Arrived at the garage. None of the cars there. 10 mins spent with a fat lazy slob looking on his computer to tell me none of the cars I wanted to look at was there. Surprise surprise I have eyes! Said he could get one of the cars, I wanted to have a look at two different mazda's… Read Full Review

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★★★★★

“Great Team.”

Written on: 21/06/2016 by Leanna147 (1 review written)

We have just picked up our new A1, once again thankyou for your professional services. Thankyou to our sales manager, who sorted everything out for us. This is why we keep going back to carbase. We have been a customer for many years, and this speaks for itself. Well done Carbase… Read Full Review

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★☆☆☆☆

“terrible service”

Written on: 01/06/2016 by 11Espink (1 review written)

Never have I been so shocked, bought the car and found out when I got home the key was horrendous, key has been abused badly, car base won't at all with the car. I would never recommend anyone to this company! So annoyed how I've insured my car and taxed and I can't even get into it!… Read Full Review

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★☆☆☆☆

“Wouldn't buy a car from here”

Written on: 23/04/2016 by Leahj81 (1 review written)

Really disappointing customer service. I booked a test drive with a car viewed on-line, traveled 20 miles to test drive it only to found it Carbase had sold it and not told me! Really rubbish customer service, wouldn't spend my money here - they obviously are more concerned with commission as opposed to their customers… Read Full Review

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★★★★★

“Carbase WSM - Friendly and efficient”

Written on: 01/04/2016 by xzOrr322 (1 review written)

Well prepared cars at the right price. My purchase of a car was made easy by a friendly Scotsman salesman who who found the right car for me. I collected my shinny "new" car a few days later and am delighted with it. Thank you! Carbase Weston Super Mare branch… Read Full Review

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★★☆☆☆

“LIARS”

Written on: 14/03/2016 by Yadira158 (1 review written)

They seem to have a good stock of cars at reasonable prices but the whole set up is very misleading and they lied and cheated. I had a good feeling when I went there but not such a good one when I left. The car so far is good and the price was ok but: 1. They told me the car had just been serviced and showed me a service book which I now know was from a different car they had in stock as my car wasn't serviced since august 2014. 2.They tell you that the car comes with a 5 day drive away… Read Full Review

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★☆☆☆☆

“Waste of Time”

Written on: 06/02/2016 by 44Keating (1 review written)

Rang these jokers and enquired about a vehicle wanted to know whether it had 2 keys, a full service history and what the part exchange value of my vehicle was? An hour or more to get back to me with a valuation & then conveniently never bothered to contact me until after 5pm to say he'd sold the. Car I was interested in & was I interested in ! Unsurprisingly the answer was No ! Wouldn't touch these lot with a barge pole !… Read Full Review

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★★★☆☆

“Carbase Lympsham”

Written on: 02/02/2016 by Annabel439 (1 review written)

I have placed the following review on Judge Service: My experience at Carbase Lympsham could have been better because of the general attitude of staff and their total inability to disclose the £99 indemnity fee, even after taking my deposit. It was not until the invoice was handed to me did I notice the £99 charge. I found this approach very poor and misleading, they need to be completely honest and upfront about all of the costs to purchase a car. It is also worth bearing in mind that a HPI… Read Full Review

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Carebase's Comment

Written on: 02/08/2016

You not on your own and will teach me to check with reviews in future!

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★☆☆☆☆

“they need to be change all the staff or brain ”

Written on: 27/01/2016

They jus try to rip me off when I was awake :) I go 3 days ago they telling me they give my car £11000 px value and and 3 years finance for Peugeot 3008 hybrid car £345 monthly and today I going there all the way to exeter I wait bloody 3 hours and they said everything ready just sign finance agreement I just ask them how much is the monthly payments they turn up £408 a month this is bloody joke… Read Full Review

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★☆☆☆☆

“Car not as decribed”

Written on: 26/01/2016 by Maggieyate (1 review written)

The guy's were great and it's a shame the product description has let them down. My partner took a loan to pay for what she thought was a Vauxhall astra 1.3 CDTI 16V ecoFLEX Exclusive (Start Stop) 5Dr Hatch and it transpires the actual vehicle is a cheaper model without the start stop tec and partly due to this lower mileage returns. We've been in tough with the garage and await their reply. … Read Full Review

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★☆☆☆☆

“No customer service”

Written on: 08/01/2016 by Rachaels491 (1 review written)

Did a full finance application for a vehicle, full search on my credit file, and then they sold the vehicle to someone else. They don't care, the sales adviser was so smug. AVOID… Read Full Review

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★★★★☆

“dont listen to bad reviews”

Written on: 17/11/2015 by Victoria299 (1 review written)

Too many people harp on about negatives when it comes to buying cars, deposit's are the main issue, if you agree to buy a car and dont turn up then you should forefeit,cars will breakdown after all they are machines, i bought an audi from carbase, in fact its my third car, yes i had to wait and yes i have had issues but i bought the car on price, condition and locallity, this business is always busy so fair play to them they keep doing the numbers, if people spent more time on more important… Read Full Review

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Ozzy78's Comment

Written on: 27/01/2016

Another car Base worker :))

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Damascusrose's Comment

Written on: 11/03/2016

Agree with Ozzy 78. These companies should not be allowed to write their own reviews of themselves. This is dishonest and an attempt to distort what should be an independent view.Fraudulent practise

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★☆☆☆☆

“DONT PUT A DEPOSIT DOWN WITH THESE GUYS!”

Written on: 31/10/2015 by FatimaLancaster45 (1 review written)

DONT PUT A DEPOSIT DOWN WITH THESE GUYS! I was told by the guys there that a deposit is 100% refundable, all I have to do is take it for a test drive! So, I went and put a deposit down. Got there, tried the car out. So i thought id come back another day, asked about the deposit. I had a bad mooded, rude manager thrown at me! telling me that he doesn't care about my deposit as I had taken a test drive and its not his fault that I didn't take it that day! Really really hated these guys, the… Read Full Review

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Ozzy78's Comment

Written on: 27/01/2016

I had same nearly same problem now

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★★★★☆

“Excellent Customer Service!”

Written on: 30/09/2015 by FatimaCole (1 review written)

Went there today for an appointment to test drive and probably buy a car, spoke to a very helpful friendly man. I ended up buying the car and they were very friendly. I payed a deposit on my credit card and they wavered the % fee for me. Very happy would recommend… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 28/07/2015 by Repojim (1 review written)

Want to carbase the staff were great and did everything they could to help Me and my wife find a car and gave us a great deal with the car we brought. fantastic service and great staff!… Read Full Review

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★☆☆☆☆

“Sold car while waiting for a callback”

Written on: 25/05/2015 by Reedbo320 (1 review written)

Great customer service, not! Called to express interest in vehicle, told the sales person how interested I was in purchasing. Was told I would have a call back in 15-20 minutes. Hours later received the call only to be told they had just sold the car. Obviously no care for customer service, greedy buggers just want money as fast as possible. Taking business elsewhere… Read Full Review

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★★★★★

“Very happy”

Written on: 07/05/2015

Very happy with my car, which we purchased from the Weston Carbase branch. The service was excellent. The chipped windscreen was replaced and a dent removed, within a day of the deposit being paid and without any fuss. The salesman was very helpful and not at all pushy. Would recommend… Read Full Review

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★★☆☆☆

“disgraceful aftersales service”

Written on: 05/05/2015 by martyj29 (1 review written)

Purchased car in January 2015 for £17000, I was pushed into buying an rac warranty,which was due to start after the 3 month warranty included with car.After 5 weeks, car broke down at a cost of £840!! The rac would only pay half so I changed my mind and tried to cancel,the warranty I had paid for(they are not worth the paper they are written on) rac said I had to go through garage.After 7 separate phone calls to salesman,manager,finance manager and admin,it is still not sorted,I had 1 call… Read Full Review

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