Surplus & Adventure Reviews - www.surplusandadventure.com

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Latest Reviews

★★★★★

“excellent”

Written on: 15/10/2014 by Remingtonk135 (1 review written)

I ordered a full camo rain suit online and then came across all these negative reviews I thought here we go and that I was going to get ripped off Could not have been further from the truth Product arrived 3 days after ordering it and great quality and exactly as described That's not to say that others have not had issues but in my instance all was fine and I cant complain thanks… Read Full Review

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★☆☆☆☆

“at least turpin had the decency to wear a mask”

Written on: 02/01/2014

i purchased a hat for my 6 year old grandson in february 2013 and was told delivery would be up to 28 working day,s,after constant e-mails to their so called admin team it became apparent what these clowns were up to.when finally i requested a refund the admin team stopped replying to my e-mails ( what a suprise )my advise to anyone considering this company to steer well clear,i am gobsmacked these jokers are still allowed to trade… Read Full Review

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★☆☆☆☆

“still not received goods after 5 months”

Written on: 01/10/2013

after multiple calls and emails non of which have produced any feedback i shall be visiting them personally to find out what the hells going on,payment was taken on the day of the order and no goods or even an email to explain why no goods...never again… Read Full Review

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★☆☆☆☆

“Waited months for combat trousers to arrive...when...”

Written on: 30/08/2013

Waited months for combat trousers to arrive...when they did wrong size and poor quality. I returned the trousers and a year laterthey still have not refunded my money. I too will be taking them to the small claims court… Read Full Review

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★☆☆☆☆

“Joke of a company”

Written on: 24/08/2013

Tried to buy a M65 coat from them - they took the money but never sent the coat, when I phoned up 2 weeks later I was told the coat was out of stock and would be with me in 6 weeks. I waited another 7 weeks but still no coat, so i phoned up again to tell them to give me my money back. At no point was I contacted to tell me there was a problem with the order, I had to chase them for everything. Ended up getting the coat from mean and green who were much better… Read Full Review

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★☆☆☆☆

“Worst Online Shopping Experience Ever.”

Written on: 08/08/2013 by DnLy (1 review written)

Ordered a pair of work shoes for my dad (who's a chef) around the start of July; item in stock and expected deliv. time of 3-5 working days. I received no confirmation email, no order ID I could track. I was left wondering whether I had actually ordered them. After calling and waiting, I decided to order from another company (Protec) which were hardly any better. I recently received the shoes ordered from S&A around the start of August; a month of no correspondence and it just appears out of no… Read Full Review

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Bramblegriffin's Response to DnLy's Review

Written on: 12/08/2013

Hopefully they have not taken any money from your account. I speak as one who has money taken out of my account by this outfit and received no goods.

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★☆☆☆☆

“... a loyal customer who will not be returning”

Written on: 01/08/2013 by bramblegriffin (1 review written)

visited S&A site re products & happened to glance at camo pants; reduced price, in stock, available & appeared available for immediate deliver (I even contemplated paying extra for next day delivery). Well, as I actually required them for a trip to Scotland, in July ...thought what's the point. Actually, there are lots of 'what's the point' with this company. Presently contacting small claims court for money to be returned and office of fair trading for no goods received !… Read Full Review

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★★☆☆☆

“Stressfull!!”

Written on: 18/06/2013 by Lindsey2710 (1 review written)

I am arranging a military work team building day and therefore ordered a number of goods (over £400 worth!!) on the 31st May and received my goods (or SOME of my goods) on the 17th June following numerous calls to the shop (who couldn't tell me anything), emails (that were never answered) and even a fax (again, no responce). My issue is that I purposely ordered stuff that was 'In Stock' and should have therefore received my delivery in 3 - 5 days as stated when I placed my order. I was… Read Full Review

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★★★★☆

“really good customer service”

Written on: 23/05/2013 by eleni-valentine (1 review written)

so i ordered a bag and some boots back in december a month later i emailed to ask what was happening and was told that the items were out of stock so i chalked it up to experience - since it's a surplus store i guess it's reasonable that sometimes they may not be able to get certain things all the time. two months after that i received an email saying that they weren't getting the boots back in stock and was offered a credit note which i accepted. five months later and i have finally received… Read Full Review

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★★★★★

“Always get my stuff”

Written on: 21/05/2013 by chippoo (1 review written)

It seems people are out to try and ruin this company...I' used this company for last few years got my goods bit slow but I still received them and got refunded for stuff I returned and only returned cause it didn't fit...give em a break ordered 3 times this year got all goods each time customer service has well improved I will say and if goods are not available I was contacted..maybe u big boys are threatened by these smaller companies but i will use again and my mate ordered some cargo… Read Full Review

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★★★★★

“Better than the last lot !!!”

Written on: 19/05/2013

I originally ordered Boots last Sept and my account was debited THEN . no boots arrived. I kept e mailing and nothing happened so eventually asked to be refunded... that did not happen either... so with one last ditch attempt I e mailed last week and was given apologies and told that the company had been taken over and there were all new staff . They have been ,professional, proficient and efficient and the boots arrived when they said they would. I shall certainly use them again… Read Full Review

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Chippoo's Comment

Written on: 21/05/2013

I have used this company for many years, yes the last year i had a few issues but have since re used them and all goods arrived and goods that were not available i was informed about...great site, good communication and yeah thumbs up will use them again in the future

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★★★★★

“Good enough for me ;)”

Written on: 13/05/2013 by Mcholewi (1 review written)

Made order with them and had good experience :) all items arrived with no problem and must admit so suprised with quality. Item I ordered came in a nice bag that makes my purchase even better value for money! I recommend using them :)… Read Full Review

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★★★★★

“Slow and Steady ”

Written on: 09/05/2013

I've used this company for about 5 or 5 years now, never had a problem with them. They are slow but my orders always came, and I was always happy with the product. I would recommend this company BUT not if you are in a rush for your items… Read Full Review

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★☆☆☆☆

“Congratulations! You are officially the worst...”

Written on: 04/05/2013 by Ianbell1972 (1 review written)

This is probably the worst on-line shopping company trading to date. I will make it my mission in life to inform everybody on this planet to avoid dealing with this appalling, comedy run organisation. If Cocco the illiterate clown that works in customer services learnt how to converse in English it would still make no difference and I would still be waiting for a product that was ordered so long ago, it is no longer in fashion! If you are lucky enough to receive your ordered item, then I agree… Read Full Review

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★☆☆☆☆

“It amazes me how they are still trading. Ordered my...”

Written on: 03/05/2013 by bill64 (1 review written)

It amazes me how they are still trading. Ordered my stuff over 3 months ago but still nothing! They don't answer the phone or emails. I wish I had read the reviews first as I would have stayed clear. So it looks like I'm yet another victim out of pocket due to these bottom feeding leeches… Read Full Review

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★★★★☆

“Slow but sure”

Written on: 02/05/2013 by anthony1792 (1 review written)

I am aware that a lot of people have issues with this company. However, I have bought from them in the past (last year, airborne vintage cargo trousers) and been very happy with the product. Today I received my desert patrol boots and am over the moon with them - very good quality and a chic look to them. I ordered on 27 February, and after a time was very concerned about the slowness of delivery. However, I found the shop line very useful and talked to a couple of helpful people who pushed… Read Full Review

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★☆☆☆☆

“Still no refund!! DO NOT BUY FROM THIS COMPANY!!!”

Written on: 29/04/2013 by sips1 (1 review written)

Ordered a pair of Jack Pyke trousers in feb no stock will be out to your shortly email said. 4 weeks later I asked for a refund still waiting now I have had to get the bank to get it back for me. DO NOT USE!… Read Full Review

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★☆☆☆☆

“Non delivery of goods”

Written on: 09/04/2013 by button123456 (1 review written)

The co. stated they sent the goods but after 2 weeks they had not arrived. After many emails they stated that they had sent the items again but still there was no deivery. Be very careful about ordering items from these people because if anything goes wrong you will be the one who suffers… Read Full Review

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★☆☆☆☆

“Do not buy from this company ”

Written on: 05/04/2013 by Hedley76 (1 review written)

We ordered a jacket for my sons Christmas present 7th Dec Chased every week or so till 28th Feb by which time I requested a refund. Chased this several times after emails to and fro advising refund was being done and they apologise for the delays...... 5th April and still no refund. Today I have logged this company with trading Standards I wish I had researched into this company before placing my order, do not make the same mistake. They do not deserve even the 1 star… Read Full Review

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★☆☆☆☆

“RIP OFF COMPANY NEED SHUTTING DOWN!!!”

Written on: 03/04/2013 by tizzy123 (1 review written)

I WOULDNT EVEN GIVE THEM ONE STAR IF I DIDNT HAVE TO!!! I ORDERED WITH THIS COMPANY 11 MONTHS AGO THEY SAID MY ORDER WAS OUT OF STOCK AND THAT THEY WOULD REFUND ME FOR THE FULL AMOUNT. I TRIED RINGING THEM AND NO ANSWER AND THEY JUST EMAIL YOU WITH A LOAD OF RUBBBISH! TO THIS DAY, 11 MONTHS ON I STILL HAVE NOT RECIEVED A REFUND!! NEVER EVER USE THIS RIP OFF COMPANY!! THEY NEED SHUTTING DOWN AS THIS IS DOWN RIGHT THEFT!!!! JOKE OF A "SO CALLED" COMPANY… Read Full Review

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