Big Dog World - www.bigdogworld.co.uk Reviews
Latest Reviews
★★★★★
“satisfied customer”
Written on: 03/05/2013 by bridiepg
I cant thank you enough for your excelent and very prompt service.And would not hesitate in recomending your company to anybody. (read more)
★★★★★
“5* - Outstanding Service”
Written on: 14/01/2012 by jiggywig (1 review written)
I live in Reading and Fish4dogs is not readily available on pet shop shelves. Ordered ny first bag locally but following that was being let down on orders. So pleased l came across Big Dog World. The gentleman was friendly and very helpful, and true to his word my dog food arrived the following morning. Outstanding service and super price - will be using Big Dog World for future orders. (read more)
★★★★★
“Outstanding Customer Service!”
Written on: 12/01/2012 by Jojoray (1 review written)
Absolutely chuffed to bits with my most recent order. I wasn't expecting it to be delivered until the Monday as I ordered too late for next day (as this would have been a Saturday and was a courier delivery). Low and behold it was delivered personally by the owner of Big Dog World on his way to walk his gorgeous Bear (sorry Newfoundland) on Saturday morning! Fabulous service. Thank you Big Dog World!!!!! (read more)
★★★★★
“Customer service perfection”
Written on: 14/12/2011 by Bigdoglover (1 review written)
My order was for a sack of Wafcol puppy food which was the best value of any online supplier and was delivered free very quickly. However our puppy was subsequently taken ill before we opened this product and Big Dog World not only agreed to take the product back but also arranged for next day collection and refunded promptly. Many thanks to evryone for their help and service. (read more)
★★★★★
“My Purchase”
Written on: 11/12/2011 by dawny64
Well over the moon, Zak not too keen yet but he soon adjusts, great value for money, at the back of the coat it has elastic to go round the legs so the coat is kept in place, very good i won't be worrying the winds will blow the coat off on his back end, the coat will do its job keep him warm, thankyou Big Dog World. (read more)
★★★★★
“Oustanding Service & Delivery.”
Written on: 09/12/2011 by Madaboutboxers (1 review written)
After being let down by delivery from GJW Titmuss we were almost out of dog food. We use Acana and after contacting Big Dog World by phone our order came within 12 hours. What superb customer service along with a very helful and friendly staff. We will certainly be ordering from again. Many Thanks from a very happy customer (As well as two happy Boxer dogs). (read more)
★★★★★
“Outstanding”
Written on: 29/10/2011 by BruceW (1 review written)
I have used this company a number of times now and every delivery has been extremely prompt and accurate. Wven better on the two occassions I contacted customer service regarding product queries the responses we extremely swift and helpful. Their prices are also very competitive. On a side note the Stagbar Antler chews are fantastic. Our Weimaraner usually demolishes chews/bones in seconds or gets very bored of them quickly. The Stagbar Antler on the other hand lasted 2 weeks and he... (read more)
★★★★★
“Easy to use and great value”
Written on: 14/09/2011
I usually trudge to the pet shop to buy my newfoundland puppy his food but the weather was pants and the bags are getting larger so decided to go online and try my luck. So glad I did saved a small fortune over the pet shop price and got more dog food would have paid £106 for two 15 kilo bags instead paid £84 for two 18 kilo bags. Ordered at 9 o'clock sunday night, took delivery 3 o'clock tuesday afternoon and delivery was free. Will definitely be using Bigdogworld again. (read more)
★★★★★
“One word- SUPERB”
Written on: 03/09/2011 by Tyacke
i emailed Bg Dog World with a question with my order, within 15 minutes i had had a reply. Superb customer service skills. I can not applaud them enough! (read more)
★★★★★
“Super Price, Fast Delivery”
Written on: 31/07/2011 by nerostjames
Normally I used to shop around, usually it was between two main suppliers to get the best deal, since Big Dog World has entered the market they consistently beat the two suppliers who used to offer the best deals. Now my first port of call is always Big Dog World. The added bonus of being able to redeem points against your order also increases the savings available. Premier Products from a Premier Supplier, THANK YOU. (read more)
See next 10 reviews
Showing 1 - 10 of 43 Reviews
★★★★★
“Lets Party Indeed!!!”
Written on: 19/07/2011
Received my first order today and what excellent service it has been! When you order from somewhere new for the first time its always a worry, The Big Dog world however sent my order promptly and I was very impressed with how well it was protected and packaged :O) The price was good and I shall be ordering again! ;O) Great communication when I rang and I especially like the paypal option too giving further peace of mind! Well done keep up the great service! The only thing I could say would... (read more)
★★★★★
“Fantastic service, thank you, if only every company...”
Written on: 24/06/2011 by bevpt (1 review written)
Great website not only just for people with large wuffers but all sizes too! Really good communication and service was given throughout the transaction. I feel my purchases were good value for money. Deefa's bed and toy all arrived very well packaged so there was no chance of damage in transit, they also arrived on time (a very nice change for a website company!). The descriptions and photographs on the site were very true to form so there were no nasty surprises! I will most definitely... (read more)
★★★★★
“excellent service, delivery and over all a great...”
Written on: 26/04/2011
excellent service, delivery and over all a great company to do business with and i have used them multiple times now and will contiue to do so :) (read more)
★★★★★
“Super Service and excellent price, will definately buy...”
Written on: 20/04/2011
Super Service and excellent price, will definately buy from again (read more)
★★★★☆
“I was looking to change my Dog'd diet, Neil was very...”
Written on: 15/04/2011
I was looking to change my Dog'd diet, Neil was very helpful with his suggestions and I placed an order and have continued ever since. It does mean shopping in a few different pet stores but I really like supporting local busineses and will continue to do so. (read more)
★★★★★
“very happy with service and prices, website easy to...”
Written on: 15/04/2011
very happy with service and prices, website easy to look at, will recommend to other newfie owners (read more)
★★★★★
“Standard delivery was really fast, Stagbars were very...”
Written on: 09/03/2011
Standard delivery was really fast, Stagbars were very well packed and as described. Excellent service. My 2 GSD's could not wait until I unwrapped the parcel - they had no hesitation in taking them and chewing with great pleasure. My dogs are average size for GSD's and the xl size seems to me just right. I think a smaller size for large dogs would have been a little small for my dogs. Only slight disappointment is that the Stagbars are much smaller than I imagined, however, this is not... (read more)
★★★★★
“Fast delivery. Very friendly, helpful service. Maybe...”
Written on: 04/03/2011
Fast delivery. Very friendly, helpful service. Maybe a little expensive. This is the first time I have used this company but I will certainly be using them again.
Would recommend.
(read more)
★★★★★
“Delivery quick, good prices excellent service.Would...”
Written on: 02/03/2011
Delivery quick, good prices excellent service.Would use this company again and again. dogs pleased im pleased! (read more)
★★★★★
“Was recommended this site via pet forums, they were so...”
Written on: 15/02/2011
Was recommended this site via pet forums, they were so right to recommend, staff were so helpful with second to none service - ordered yesterday, item was with me today!! cant rate highly enough, will definately be back!! (read more)
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Showing 11 - 20 of 43 Reviews
★★★★★
“Unbelievable personal communications - superb service...”
Written on: 08/02/2011
Unbelievable personal communications - superb service and great value - especially with the offers and free delivery. So glad a smaller company can compete against the massive ones, I hope everyone continues to support you.
Keep up the good work :)
(read more)
★★★★★
★★★★★
“Really I was very impressed. A special offer from my...”
Written on: 24/01/2011
Really I was very impressed. A special offer from my usual supplier had run out, and they had a discount on Iams. My impression is taht, generally, big Dog World is a tad more expensive but I will keep a look-out for their offers. I have two very greedy Great Danes and they get through 40-45 kilos a month of high-priced dogfood plus extra household scraps, so I am very price-sensitive!
Delivery was swift (swifter than usual supplier) and delivery man helpful about carrying. The only comment...
(read more)
★★★★★
“Excellent service had a phone call back straight away”
Written on: 16/01/2011
Excellent service had a phone call back straight away (read more)
★★★★★
“This was the first time that I had used this website. ...”
Written on: 15/01/2011
This was the first time that I had used this website. I searched a number of sites for the best price for this food as it normally costs around £18 for the food alone,and this was the best site that I found for value. The site itself offers a huge range of products specifically for the larger dog, which allows you to be completely confident that the products you purchase are suitable for your breed of dog. I requested next day delivery,and despite any backlog of orders or courier delays... (read more)
★★★★★
“I ordered on 3Jan and it was quickly despatched on...”
Written on: 09/01/2011 by pscgigi (1 review written)
I ordered on 3Jan and it was quickly despatched on 4Jan in the morning which was amazed compared to other pet food shop. However, the delivery with the parcel force 48 hours is not good enough as it is normally a next day delivery by the DPD which will even text my mobile an hour before it comes. The other pet shop with over £19 free delivery has the order despatched in two to three days but have a next day delivery. So if Big Dog World can improve on the delivery by changing the delivery... (read more)
★★★★★
“A very good shopping experience. Had email to keep me...”
Written on: 09/01/2011
A very good shopping experience. Had email to keep me informed as they were waiting for some goods to be delivered. Received an email from them on the Wednesday to say goods had been despatched.
Had a card through letter box at home on the Thusday saying had a parcel to collect!
(read more)
★★★★★
“Excellent, courteous service. Products cheaper than...”
Written on: 04/01/2011 by rodbaker (1 review written)
Excellent, courteous service. Products cheaper than usual supplier. Our 2 rottweilers loved Neil when he delivered their food and treats! (read more)
★★★★☆
“REASONABLE SERVICE, BUT PAID FOR NEXT DAY DELIVERY BUT...”
Written on: 03/01/2011
REASONABLE SERVICE, BUT PAID FOR NEXT DAY DELIVERY BUT DUE TO BAD WEATHER THE ORDER DID NOT ARRIVE UNTIL LATER IN THE WEEK. SLIGHTLY HIGHER COST THAN MY USUAL SUPPLIER PLUS ADDITIONAL POSTAGE. (read more)
★★★★★
“A really excellent website, easy to navigate and full...”
Written on: 02/01/2011
A really excellent website, easy to navigate and full of good quality products. Great prompt customer service when I had a question and the chews arrived very quickly. I would recommend Bigdogworld to anyone needing dog products and will use it again myself without hesitation. (read more)
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Showing 21 - 30 of 43 Reviews
★★★★★
“Excellent service. Very helpful advice on the...”
Written on: 02/01/2011
Excellent service. Very helpful advice on the telephone and quick delivery at a great price. Thank you. Will definitely be back for more. (read more)
★★★★☆
“I ordered by phone they were very helpfull i payed for...”
Written on: 21/12/2010
I ordered by phone they were very helpfull i payed for next day delivary as it was the week before christmas it came the next day I cant comment on the product as its a giant dog bed but both my dogs like it and the big one hasnt eaten it yet so it must be good
Paul Vaughan Essex
(read more)
★★★★★
“Excellent website for big dogs, ordered goods on...”
Written on: 10/12/2010 by kelly1972 (1 review written)
Excellent website for big dogs, ordered goods on tuesday and received with in 3 days, commucation was also excellent, will be using this site again. (read more)
★★★★★
“Received very quickly, great service and the bed is...”
Written on: 10/12/2010
Received very quickly, great service and the bed is exactly as described. Would definately recommend. (read more)
★★★★★
“Excellent service ........ upgraded to Next day...”
Written on: 10/12/2010
Excellent service ........ upgraded to Next day delivery as soon a snow cleared ..... one happy dog.... thank you. (read more)
★★★★★
“I have had exceptional customer service from Big Dog...”
Written on: 09/12/2010
I have had exceptional customer service from Big Dog World and would not hesitate in recommending the site or using it again. They did not stock the size bed I wanted, after an email exchange and short period of time it was up on the website for me to order. Fast delivery of quality items to boot, really very good. (read more)
★★★★★
“Exceptional personal service. Even with 3ft of snow...”
Written on: 08/12/2010
Exceptional personal service. Even with 3ft of snow outside my house, Beau's food arrived with a next day delivery. Would definitely recommend this site. (read more)
★★★★★
“The web site I thought was really good, very easy to...”
Written on: 19/11/2010
The web site I thought was really good, very easy to find items and good selection. Ordering was easy and received emails telling me the where in the stages were my order. Delivery was quicker that i had expected, shame the postman did not read the instructions as to where to leave the package if i was not in. It is good to find a store that stocks for the larger dog. Will definatley use this site again. (read more)
★★★★★
“Excellent website, excellent product range and an...”
Written on: 16/11/2010
Excellent website, excellent product range and an excellent service!!! Will be shopping here again and will be recommending that friends do the same. (read more)
★★★★★
“Fast and efficient service. Goods dispatched quickly...”
Written on: 16/11/2010
Fast and efficient service. Goods dispatched quickly and arrived promptly. I would recommend this company and would expect to shop with them again. (read more)
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Showing 31 - 40 of 43 Reviews
★★★★★
“THE STORMGUARD COAT IN XX LARGE- ONLY BARELY FITS MY...”
Written on: 16/11/2010
THE STORMGUARD COAT IN XX LARGE- ONLY BARELY FITS MY GERMAN SHEPHERD MALE WHO WEIGHS 43KG.....SO A BIT DISAPPOINTING. A GREAT COAT FOR A SLIGHTLY SMALLER DOG. THE EXTRA LARGE WAS TOO SMALL FOR MY ROTTIE FEMALE WEIGHING 38 KGS AND IS BEING WORN BY A FRIEND'S LURCHER.
SO I AM STILL LOOKING FOR A LIGHTWEIGHT COAT WHICH COVERS THE CHEST AND REACHES TO THE TAIL LENGTHWISE FOR MY GSD.
THE JAMES WELLBELOVED KIBBLE SEEMED GOOD VALUE.
A GOOD SITE AND SERVICE WAS PROMPT.
(read more)
★★★★★
“At long last an online shop selling proper dog stuff...”
Written on: 20/10/2010 by pasturegreen (1 review written)
At long last an online shop selling proper dog stuff for giant breed dogs. Excellent level of service and quality of products. Knowledgeable and experienced staff giving a high standard of customer care. An excellent one stop shop for all one's giant breed dog needs. As a dog breeder of Bernese Mountain Dogs I have in the past found it very difficult to source proper good quality products for my dogs, now instead of buying from various different online shops I can buy everything I need... (read more)
★★★★★
“Got a great price and super fast delivery - highly...”
Written on: 07/09/2010 by Pedro48 (1 review written)
Got a great price and super fast delivery - highly recommended (read more)
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