Written on: 20/05/2012
I have used Halifax for over 20 years, a few years ago I transferred 15k from another bank account into my Halifax account as I was purchasing a vehicle the next day. I went into Halifax online and the funds were there and it said they were available for withdrawal. I dove over an hour to the garage to pick up my new motor handed my debit card over only to be told it had been declined! I called the Halifax and they told me they were ‘holdings the funds’ and I would have no access for 3 days!!...
Read full reviewWritten on: 15/05/2012
Halifax has been unable to deal with a simple straigth forward change of name after 4 weeks of providing the necessary docs. I have been to the branch twice with the same original information, called the online banking more than 5 occasions. Keep away from Halifax. I will certainly be taking my business somewhere else. They don't even know wher the original or certified docs are beeing recieved even though the branch is adamant that it has been sent to the head office. They haven't got a clue what...
Read full reviewWritten on: 09/05/2012
Cashier had told me it would be best to get an overdraft so i agreed but only for a maximum of £50. She told me to stay in the limit then the fee's would cost me £1 per day (planned overdraft). So the next day i went to the cash machine, tried to take out £40 but wouldn't let me have it. So I tried it online, worked then. So i got carried away, went over the £50 limit and they let me go upto £270 -(what the hell). My payday came, they made sure i couldn't pay my bills that are still overdue...
Read full reviewWritten on: 13/04/2012
Currently experiencing difficulty with these incompetent liars. 4 weeks ago informed the fraud dept. about an unusual transaction on my account, was told two transactions was declined by the bank on the same day but the third transaction was successful. the following day found out it was my son, contacted the bank & the merchant informed them of what happened and now I am liable for the transaction. I told them I accept it was my card and it is my responsibility however, the information of my debit...
Read full reviewWritten on: 29/02/2012
They blocked my card after i told them a day after i saw an annonymous amount in my account. They said they started fraud investigation and that my account would be blocked for a couple of days. To my surprise, they never released my account and they also told other banks not to open an account for me. How ridiculous, i even reported the money i met in my account suddenly. I am about to sue them anyways. Best of luck for whoever opens an account with them....
Read full reviewWritten on: 08/03/2012
They have done same thing to me. It has affected me alot. It is shocking and not fair. You should file a complaint
Written on: 15/02/2012
upgrades to the ultimate reward account and yeah, although it costs me like a tenner a month, I get so many perks. Loving the free travel insurance, AA breakdown cover and other bits and pieces!...
Read full reviewWritten on: 27/10/2011
This bank account is free! The customer service is brilliant! The staff are well trained, friendly and polite! They refund you fines if you can prove you have been treated badly or they have been incompetent. So many people on abuse this site by only writing negative reviews. Well their are too many glass half empty people in the world it seems....
Read full reviewWritten on: 02/02/2011
The Halifax Reward current is one of the best account is the market. U only need to pay 1000gbp to get the 5gbp cash back. the 1000gbp can be 1 transaction of 1000, 10 transactions of 100 or even 20 transactions of 50. the best thing u can withdraw the money as soon as u pay it in....
Read full reviewWritten on: 21/01/2011
I have banked with Halifax for over 20 years! I had a child savings account and I now have 3 seperate accounts with them AND a mortgage....not for much longer! I am never withdrawn or in my overdraft and for the first time the other day in decades, they decided to charge me £15. When I phoned to complain about their customer loyalty, they said unfortunately there is nothing they could do to resolve. Halifax this is your loss as you will be loosing a loyal customer! P.S When my mortgage...
Read full reviewWritten on: 03/12/2010
Halifax is the worst bank i have come across in my life! They do not cater to their account holders properly. Their security questions are worthless. They have incompetent individuals working in their banks and call centers. I hope nobody banks with them and they end up being bought out by a bigger better bank. There is nothing positive to say about this bank and I am moving to another bank for good and will not recomend this bank to anyone.If anyone asks me about them i will tell them to run the...
Read full reviewWritten on: 14/06/2011
Security questions are there for a reason...
Written on: 21/11/2010
Halifax is the useless bank, if you want that your money be robbed so open an account with halifax. They robbed not only mine but also loads of people money and now they frozen accounts and asking for rubbish paperwork. Just go to branch and they will send you with answer "take rest". i can advise everyone don't open account with halifax otherwise they will close your account and will ask you to go to branch with this and these papers but will try to rob your money. SAVE YOURSELF FROM HALIFAX...
Read full reviewWritten on: 28/01/2012
This happened to me, no customer service on weekends, rubbish
Written on: 16/11/2010
Having bought a property in Spain I chose to join Halifax Hispania (big mistake)The builder gave my account number to Aquagest & Hibredrola.H. Hispania changed my account number but didn't inform Aquagest,so although I had enough money in my account A/gest could not access it! Result; Water turned off. cost euros to turn it on.but H/Hispania would not take the blame or apologise...
Read full reviewWritten on: 07/08/2010
I hadn't used my Halifax account for months, but there was a direct debit came out that I as unaware of and it went into my over draft. I wasn't informed by the bank that their policy had changed and that the overdraft cost was a pound per day. So I paid of just what they said my bill was and thought I was clear. It wasn't until my next monthly bill was issued that I realised I was charged like 30 pounds for the month was over drawn, so I paid this off.. but the next month because I owed them 30...
Read full reviewWritten on: 16/07/2010
Ridiculously expensive if you go overdrawn and the debit card is equally ridiculously expensive to use abroad. Past that, the current account does what it says on the tin and in my experience the customer service was fantastic. Infinitely better than Nat West and Barclays who I left expressly because of poor customer service....
Read full reviewWritten on: 24/06/2010
I was given poor advice that lost us money, and neither our branch nor head office could get my name shown on our joint current account statements, despite several requests. The local branch staff are friendly but seem poorly trained. We will be changing our banks as soon as possible....
Read full reviewWritten on: 25/02/2010
The Halifax has got to be the most incompetant organisation I have ever had the misfortune to come across! The set up a direct debit, but dont take it then write to you saying you are in arrears. Then they again say youre in arrears because they put the wrong numbers in their computer, good job you kept your receipts. They charge you twice for the same thing. They send your personal information out randomly to other peoples addresses. they put you on a product, then deny all knowledge of it. Everytime...
Read full reviewWritten on: 12/02/2010
An excellent current account for those of us who keep our accounts in credit. * £5 net per month (£6.25 before tax) paid to you, provided you pay £1k per month in. So on an average balance of £1k, this is 7.5% gross! * One of the best internet banking systems. Very simple and easy to use, but has a lot of useful features. * 24/7 telephone banking, and lots of branches. Good customer service. As long as you are able to remain in credit, then this account easily...
Read full reviewWritten on: 27/11/2009
I am changing to Abbey (Santander) This is purely based on the fact that Halifax now charge a pound a day for being overdrawn. (Daylight Robbery) So Abbey offer 0% overdraft. Other than the extortionate rates I never had a problem with halifax. In fact when I have pleaded with them every time they refund my £35 charges. Must have got out of around 5! Though nobody prob will now with the recent court case. Other than OD charges good bank...
Read full reviewWritten on: 16/10/2009
Been with them for 15 years and pay a fair amount in each month. I to have just been told that they are ending the High Interest Current account. This means I loose out if in credit or using the overdraft. The only people who will gain are those who are constantly more than £2500 overdrawn. In their letter they didn't even suggest the ulimate reward account, just the basic current account. I am now moving banks. When my savings plan with Halifax ends in December I will move that out too and...
Read full reviewWritten on: 14/10/2009
Halifax PLC have essentially choosen to rob those customers who make use of a small overdraft facility with their new so called "simple charging". If for example, I go into overdraft by £20 for 11 days it will cost me a total of £31 for the luxury of having borrowed the £20. It simply amounts to extortion ! Now I am faced with opening a new current account elsewhere and moving all my direct debits and standing orders ! Thanky you Halifax PLC for your loyalty !!! ...
Read full reviewWritten on: 13/10/2009
The new £1 per day charge for using your overdraft on a current account will begin in December I will ensure that I move to another bank by then. There is no way I am going to pay £1 a day for using my overdraft. This means that if I am £0.50p or £500 into my overdraft I will being paying £1 per day in charges. This is not the way to keep customers Halifax....
Read full reviewWritten on: 01/10/2009
I wish I had never set up a Halifax Bank Current Account with the Halifax! My funds are transferred into an account with them to pay all my bills and today I have found that yet again, although my other account has transferred the funds the Halifax don't have them. Eight direct debits have come out today which will leave me with charges amounting to £280, oh, and there's the £28 overdraft charge to go onto that as well! So over £300 charges. How on earth can anyone get themselves...
Read full reviewWritten on: 11/09/2009
Halifax really are the pits. i have been with them for over 15 years and there is no incentive whatsoever for customer loyalty. When i first joined them it took them a whole year to switch my account over and sort out all the cock ups that they had made whilst doing it. I should have realised then what a bunch of cowboys they are. They really know how to charge for going a few pence overdrawn too. I have gone overdrawn a few times by less than a pound and it has cost me over £80 each time....
Read full reviewWritten on: 18/08/2009
Steer well clear of Halifax. Dreadful, dreadful. Wrote to say we were in the process of closing our account with them, so they cancelled the account immediately, including all our Direct Debits etc. Just awful. There is nothing whatsoever to recommend them. Even their staff were embarrassed at their employer's incompetence. ...
Read full reviewWritten on: 27/07/2009
My husband and I customers of HSBC for 28 years. About four years ago I decided to open up my own current account at the different bank where my wages would go in. Unfortunately I chose Halifax. They charged me numerous times £35 for every item I went overdrawn with plus £28 for unauthorised overdraft (once overdrawn at £1.34, the other time £0.84 and £8.82). They would take away overdraft facility away without informing me. I always had an ISA with them and a regular...
Read full reviewWritten on: 27/06/2009
Halifax Bank have no customer loyalty what so ever I have been with them over 20 years had several loans all paid in full a credit card with in limit and a 4000 overdraft. However despite this they now keep reducing my overdraft so I am always on the limit as if they want me to go over so they can charge me, and as for there call centre they are rude and extremely unhelpfull .Avoid at all costs as soon as I have cleared my overdraft I am leaving them for good....
Read full reviewWritten on: 11/06/2009
The Faster Payment system has been introduced for more than a year, but Halifax is still struggling with it. Every time there was a request, 'You have selected today's date. On this occasion we're unable to send this as an Immediate Faster Payment. Your payment will be sent on 12/06/2009 using our bill payment service.' It only means by BACS next day so the receiving bank will not have the funds available to me before next Wednesday 17/06/2009. If they can't send Faster Payment out now, why...
Read full reviewWritten on: 30/04/2009
I get paid on the 28 of every month, whenever i go over my Halifax Bank Current Account overdraft, this time by £3.54 my wages take an extra couple of days to clear then i get charged for all of my direct debits being returned. last month i went over by 56p and it ended up costing me £97 this month looks much the same. Getting a joint account set up this month, giving hsbc a chance this time....
Read full reviewWritten on: 26/04/2009
I asked 3 different staff members from different branches what would happen if a fraudster ran up an unauthorised overdraft on the visa debit card of my Halifax current account. All 3 immediately thought that I would probably lose out but after taking a minute to talk to another person they said that all would be ok. None of the staff members knew what a chargeback was. They keep asking will I get this product, will I get that product (these products are unsuitable for my financial stability...
Read full reviewWritten on: 18/01/2009
Went abroad but forgot to tell them, had to ring them from France on a mobile phone. When I got through to them, I was told my phone banking was frozen so I had to unfreeze the account before they could add a file note to let me use the account. Problem was, the account had been frozen for around 5 years, as the last time I had rung them, I couldn't remember the password. So now, 5 years later, I had 2 chances to remember the password just so I could leave a file note to say I was in France. Surely...
Read full reviewWritten on: 21/12/2008
I have been with the halifax for 10 years and let me tell you i ask myself why!!! They are unconcerned about any changes in anybodys situation, they charge your account as they wish, not returning any money owed to you, they make me sick. join at your peril!! I am moving to natwest on monday. please think befor joining the halifax...
Read full reviewWritten on: 07/01/2009
I have had exactly the same problems i have been with halifax all my life and i also are changeing to natwest. Halifax dont give you extra its you who give it them with stupid bank charges.
Written on: 14/03/2009
and what bank dosn't charge for breaching the T&C's
Written on: 09/10/2008
The Banco Halifax Hispania looks the same as the Halifax Building Society in the UK. However, this will lure you into thinking the service and the banking standards are the same. They are not. They are entitled to charge you basically what they like as long as it is in their booklet and you will be extremely out-of-pocket. In Spain use a Spanish Bank. They will offer to speak with you in English and their charges will be a fraction of the Halifax Banco Hispania. We now bank with Caja Canarias and...
Read full reviewWritten on: 02/12/2010
HHALIFAX BANCO HISPANIA ALIFAX BANCO HISPANIA HALIFAX BANCO HISPANIA HALIFAX BANCO HISPANIA /LLoyds as they now are
<br/>
<br/>Wanted to charge me 94' for a bankers draft of 57000' daylight robbery
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<br/>4.50' charge to transfer 3000' from one accout to another both accounts in Spain
<br/>
<br/>Beware!!!!!!!
Written on: 01/10/2008
Its the best bank, and they always give you extra. I am not rich but I keep enough money for my direct debits and never get over drawa so they gave me halifax one mastercard of 2700 limit and 4600 overdraft limit....
Read full reviewWritten on: 12/09/2008
Joined Halifax when I was 16 because my parents were with them and first off they got my name wrong. After this all was well I upgraded to a Switch account at 18 and had no issues when they switched over to the more widely accepted Visa, then the problems started. My phone company charged me twice for a phone bill and although they agreed to refund it this charge had taken me over the agreed overdraft limit resulting in a couple of weeks struggling to get the money back and having my overdraft limit...
Read full reviewWritten on: 06/08/2008
The Halifax charged me £35.00 for being 34p overdrawn. When I queried it and threatened to change banks they offered me a one to one advisor to manage my account. They will take their money from you and even put you overdrawn therefore getting extra money from individuals....
Read full reviewWritten on: 18/07/2008
Halifax Share Dealing is awful. I placed a stop loss of some share I held with them, and I then amended the stop loss, I was charged £2. When I went back to check on the price the shares had been sold at the original stop loss price. The FoS said "It seems probable that the firm (Halifax) has acted in error, by failing to carry out the instuctions to amend the Stop loss order and by informing his subsequently, and incorrectly. Stay well clear of Halifax Share Dealing you will lose money...
Read full reviewWritten on: 12/07/2008
I have a bank account, savings and credit card with Halifax and I am closing them all this week. These people are absolutely awful, huge charges for going over my overdraft is my main complaint, one time I was charged a total of over £200 even though I turned up with cash to cover the payments the same day. The WORST thing about Halifax, apart from their silly adverts is the fact that you go into the bank to pay in a cheque and they try to up-sell everything they have on offer over the counter...
Read full reviewWritten on: 20/06/2008
As well as poor service from head office, telephone banking and branch staff, the complaints department are not helpful. They support their own staff over customers. A recent complaint pointed out this site and is's poor reviews, and suddenly there is a guest rating them highly. Coincidence or what? Being able to handle one's finances has no bearing on inept, rude and incompetent staff who jointly and severally manage to make a mess of someone's banking without the involvement of that person whatsoever....
Read full reviewWritten on: 27/07/2011
Me too. My account has been frauded twice and the staff were totally unsympathetic and gave no assurances it could not happen in future. They also didn't seem too bothered when I announced I would be leaving.
Written on: 19/06/2008
I've banked with Natwest and HSBC previously. Both banks have given me disappointing customer service in branch, one constantly answering my questions with 'speak to telephone banking', another removing my authorised overdraft because I was always in credit. I moved my ISA initially to Halifax, but everything has followed. I now have 3 savings accounts, my current account and a credit card, which was offered to me with 15 months 0% interest on purchases, 12 months 0% interest on balance transfers...
Read full reviewWritten on: 15/05/2008
I've been with the Halifax for 27 years. In the last month, I ve been the victim of online fraud twice. I believe this is either a very weak online security system or an internal problems. Trying to resolve this with the retail fraud team has been a nightmare due to a combination of indifference and incompetence on their part. I would not recommend them to my worst enemy!...
Read full reviewWritten on: 14/05/2008
Firstly Halifax supposedly sent a new bank card which did not arrive, then they took my existing one by forfeiture when I used it in a machine. They then froze my telephone banking when I could not remember the last transaction (to the last penny) and the exact date that I did it on the card. The ID I then took to the branch to unfreeze things was rejected even though it had been good enough to open the account just a few months before, and they refused to talk to me because I had not proved I was...
Read full reviewWritten on: 08/03/2009
Mr Baker has clearly had a bad experience, but to generalise the entire call centre staff, and each individual employed therin seems a little severe. I have banked with halifax for 10 years with no adverse effects whatsoever, and on the few occasions I have contacted them, I have been dealt with politely, with grace and efficiently. So for one persons detrimental experience, there are those who find halifax to be competent and above average in a day and age when a lot of customer service does tend to be detrimental.
Written on: 14/05/2008
I have been a valued customer of Halifax for many years. As soon as something goes wrong though i.e you become a victim of fraud, you find out that their service is absolutely appalling. First of all I have always been in credit yet they let me go over £800 overdrawn, put a hold on my account whilst I was abroad and didn't so much as give me a phonecall to let me know. When I found out myself what had happened I cancelled my card and was told all payments would be made as usual and no further...
Read full reviewWritten on: 18/04/2008
I have just started to bank with Halifax and already having problems with them i have just a visa electron card. I had to pay a £10 just to set the account up !!! and sometimes on the internet my card not be veritfied when i go in to my branch it is the worst coster service possible. i asked to withdraw a £5 from my account and was told i wasn't allowed to do that a £5 of my own money !!! i was told i had to go to the post office and do it !!!!!..... i would not advise people to...
Read full reviewWritten on: 05/04/2008
I have never had one good experience with Halifax bank. The customer service is awful. Some staff are the most rude and unhelpful and I find this in every branch i have ever been in. Their charges ridiculous amounts.. i was over drawn by 7p yes that's right SEVEN PENCE and i got charged £48!! something they call reasonable. £20 unauthorised overdraft and £28 at the end of the month!! even if i was made to pay back double..fine that's 14p but £48 for a 7p mistake! They cant...
Read full reviewWritten on: 28/03/2008
I think Halifax Bank Current Account are very unprofessional, unhelpful, iv been with this bank for over 12 years and they know the date my wages go in, yet they persistently keep charging me 30 to 39 pounds if my direct debits happen to go out before my wages, as it does sometimes, so no I don't rate this bank at all, on many occasions I have asked for a small overdraft but they say i don't qualify for one on this account , when i have asked to switch to one that does they them come up with the...
Read full reviewWritten on: 08/03/2009
Direct Debits are taken out of your bank account when the company requests them, not when Halifax decide. The fact you know when your wages go in, along with the fact you have set the direct debits up and as such know when they come out all mean that you are liable for the charges that incur due to your mistake. Apologies if this is not what you want to hear, but it is the truth. Personal responsibility starts with you, and no amount of blame can be apportioned to any corporation for mistakes of your own doing.
Written on: 21/03/2008
Been a Halifax customer for nearly 10 years with no problems, until now! I require an original bank statement dated within the last 3 months for proof of income and outgoings for a loan (with another organisation). The last statement sent by Halifax is nearly 6 months old as my account was set up with yearly hard copy bank statements (not of my doing!). Requested a statement using telephone banking 14 days ago, at no point during automated system does it advise you it 'should' take 5-7 working...
Read full reviewWritten on: 08/03/2008
I opened up a Halifax websaver and a current account, I took the morning off work and took in all my id, passport, bank statements, wage slips the lot. I paid in £20 into each account to open it up. I waited a month and I still did not have a cheque book or debit card, so I called them and they said I had not been verified on their system and that I would have to go into my branch and take all my id again. I said I had done that. The customer service said, theres no record of it and I would...
Read full reviewWritten on: 12/02/2008
Applied for a credit card, card was refused, no one could say why, In the end a supervisor said to me it was probably because I cleared my credit card every month and wouldn't have built up a credit history..... ...
Read full reviewWritten on: 04/02/2008
Well! where do I start with Halifax?? I have 2 accounts with Halifax at the moment. One where i pay my bills and the others for myself. Recently I became 3 pounds overdrawn. So they charged me 30.00!!! Then they said they were going to charge me 28.00 because I was overdrawn in that particular month! I refused! Then they sent me a letter to say that my account had gone to head office arrears so I gave them a call and thought to myself i must have landed on the worst unprofessional woman working...
Read full reviewWritten on: 30/12/2007
I have banked with these guys for 27yrs. Recently they changed my address on my account for me - I haven't moved in over 5 yrs! They then accused me of doing it as you have to sign. They sent all my details to another person (fortunately honest as returned the mail unopened to the bank). They then froze my account causing me to be charged by my mortgage company (them) and refused to reimburse the charges for their mistake. Eventually they owned up to their mistake and reimbursed me, but I will be...
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