Written on: 13/01/2014 by eunicecg (1 review written)
I applied a new current account on-line and opted for the bank switch as their website prompted. I was impressed in the beginning as I received the confirmation and my current account details, card, password and cancellation letter from my previous bank in 3 days. HOWEVER, almost at the same time I received the letter and text informed me that the switch was failed, WITHOUT FURTHER INSTRUCTION AND ANY EXPLANATION, the current account I applied for has been closed on the 5th day! I have... (read more)
Written on: 26/11/2013
fantastic bank .. they make you feel comfortable when you bank with them && id say its the best bank ive been with since the last 5 years x (read more)
Written on: 29/10/2013
Halifax does not take into account peoples financial circumstances when applying charges even though iam a pensioner in severe financial difficulty they are still making me pay £2000 in charges and have refused to knock anything of they are just theives (read more)
Written on: 26/10/2013 by lornash (1 review written)
it says on the web site that it will be hassle free and all bills will go out without any fees for 6 months but this is rubbish, they didnt let my accout go over drawn by £13 to let my mortgage go out then i got paid 12hrs later. so endured fee from mortgage company. i would have paiud the £5 a day over draft fee instead of the £25 from mortgage companmy and the bad credit rating it will have left me with. i wouldnt mind but hadnt even had the account a month!! i would never change... (read more)
Written on: 17/10/2013 by kogg (3 reviews written)
Went into the wrexham branch of halifax asked if I could do a bacs transfer to a car company. Yes said the assistant but it will cost £25. Thats ok I replied. The money will be tranfered by the end of the day. Great I thought. Checked my account the next day and the money was still sitting there. A VERY STUPID BANK!!!! (read more)
Written on: 09/10/2013
Switched after being tempted by the £100 incentive and wish I'd never bothered as the whole experience has been a complete nightmare. The £100 was not deposited as promised nor did they transfer any money from my old account into the new Halifax one. They did however transfer my direct debits who attempted to take payment from an account with no money in, thus causing my new account to go into overdraft and charges were applied. I spent over and hour and thirty minutes sorting this out on... (read more)
Written on: 09/09/2013 by strodey1 (1 review written)
In chronological order; 1.) Reduced my overdraft by £400 without informing me in any way shape or form (claimed they didn't have to advise me)! 2.) Advised me on 3 occasions on the phone that a new credit card had been dispatched to me only on the 4th call to advise me I wasn't entitled to one. 3.) a. Paid £35 per month from my current account onto some-one else's credit card for months on end. b. compensated me for this twice in error and then insisted threateningly on the overpaid... (read more)
Written on: 03/09/2013 by rkw18 (1 review written)
I have been expecting a bank transfer from Halifax since the 13/Aug, but have yet to received it into my bank account. Following a week a non payment, several phone calls and a visit to the branch later it was discovered that the payment had been removed from the Halifax account but passed onto a receiving bank and was sitting on a suspense account. The money was transfered back to the Halifax account the transfer was made again. However still after another two weeks this money has not hit... (read more)
Written on: 25/07/2013
Got a letter to through post to say overdraft was going to taken away with under 3 weeks notice , after a very lengthy call being passed to different department the answer was you haven't do anything wrong , we have just decided this year on the review date just to remove your overdraft , been with halifax 34 years loyalty counts for nothing , So the £1000 overdraft they kept increasing years ago when I asked them not to has left us struggling , but the cheek of them was phone back in a... (read more)
Written on: 17/07/2013
Halifax has the bad service. Even elderly people need to use the pin service. And they can't withdraw money even if u have your ID with you awful service. Don't bank with them. (read more)
Written on: 30/04/2013 by jimbob-jamie (1 review written)
Changed my account over from Nationwide, due to many issues when trying to make payments online. Went into branch on Saturday to apply for an account. Was in there half hour, had my sort code and and account number when I left. I also did the switching service for £100 Had to go back into branch on Monday to sign the switching form. Got the the £100 the same day and by Friday all my direct debits had been transferred and I received my card. So far it has been excellent, very... (read more)
Written on: 28/04/2013 by RALFE (5 reviews written)
Tempted by a £100 offer to switch to the Halifax and a payment in lieu of interest each month while in credit, I applied to switch from the NatWest. The website quoted 'We'll keep you informed during the switch' and 'The switch should only take 4 weeks once accepted.' I was accepted, given an account number, sent a debit card and PIN, but never heard another word - nor was I credited with the £100! After 5 weeks I tried to phone for an update, various times, but was always kept on a... (read more)
Written on: 22/04/2013
I made a cliam on a stolen iphone and even after hearing many complaints about how long it takes I still thought it won't happen to me. You have actually used the "lost in the post" for my claim form and that is shocking. I pay £10 a month and have never clained in all the years I have had the account and it is actuially make me now look at other banks. (read more)
Written on: 18/04/2013
we have a card which we use to get cash from a halifax account now the card is dirty/worn , we asked for a replacement the answer was you will have to open another bank account. up to now we have had nothing but courtesy and efficiency from halifax we have been with this concern from which was then the leeds building society up to halifax today. when we asked at the reception a women showed us to a person on a till and stood behind her whispering ,the teller looked annoyed , and so were... (read more)
Written on: 17/04/2013 by Actiondan2912 (1 review written)
I have been with them for 25 years now and after buying stuff online using my PayPal account the bank declined the payments even though I had enough money to cover them all. Luckily PayPal then took them as debit card payments. Rang Halifax to query why this had happened they have blamed me for putting my details in wrong when I explained I have used this service before several times they tried to blame PayPal. When u said I have seen the instruction sent to the bank from PayPal and all the... (read more)
Written on: 15/03/2013
Been with the Halifax for over 25years. Good points: Cash points accept deposits Internet and phone banking is easy to use. Bad points: They just keep on getting worse. Since the credit crunch the service has been fragmented at best and woeful in terms of problem solving and solution finding - instead they just keep throwing me cash as compensation, over £140 in three months. I'll move when the best opportunity presents itself, it's just unacceptable - given my length of service, this... (read more)
Written on: 12/03/2013
i swithced from hsbc to this halifax shower and their switching team have done very little and my car insurer has withdrawn my insurance because the direct debit was cancelled! my other direct debit payments were not met during the "switchin process" where they "handle it all for you" just relax and do nothing, hmmm...what? they just relax and do nothing? im gonna blow it out. appalling. (read more)
Written on: 26/12/2012
I have been banking with Halifax for 5-6 years and I'm very happy with their services. The £5 a month bonus for paying in my salary to the current account is nice and when my girlfriend and I were setting up a joint account I did not even consider moving to another bank. In fact we have a individual current account each and a joint account and receive £5 a month for each of them. This is not a scam, but a technique that was recommended by the staff at the branch (who are always... (read more)
Written on: 03/11/2012 by pamleland (1 review written)
Can't believe it - they say they can't access information for more than six months ago. They are sitting in front my account, details right there and in order to access that info I have to order a statement for each month at a cost of a fiver each!!!! All I need is one date and one figure. Its interesting that when I called HSBC they couldn't do enough for me over the phone, the difference was incomparable. (read more)
Written on: 12/10/2012
Halifax is the worse bank i have ever used in europe, Sweden, France and Norway in competition has always offered me good customer services. Halifax offers a telephone help line that costs alot of money. It doesn't either let you use your own money, it's there, but it's not available, and the reasons to why are unknown and not shared with you, And it's also very hard to find out, or get in touch with someone that may help you. Not to mention the low security the webpage uses. The only... (read more)
Written on: 07/10/2012 by BeHappy1978 (5 reviews written)
It is a testament to the current way the human race as a society shuns responsibility that so many people on here have given rash, harsh abrasive reviews to a bank that in my opinion has never given me one ounce of difficulty. I have always run my account responsibly and have sadly on occasion received fees for which I myself was responsible for. Never mind saying "the bank let me go overdrawn", never mind "I only put money in the account a day later" the fact of the matter is almost all... (read more)
Written on: 10/09/2012
after claiming on ultimate travel insurance with the halifax i was informed after my cards were blocked that my account with them have been closed. I have done nothing wrong and have been told the bank dont have to give me a reason. I was never in debt with my account and feel that it was due to me having to make a claim on my travel insurance. I was mugged beaten up and had things stolen.ihad to claim with thier cover of AA due to my car keys being stolen. I found thier policy to claim... (read more)
Written on: 06/09/2012 by for_the_weak (1 review written)
I had Halifax accounts since few years. I decided to move my substantial savings to other bank keeping my accounts open and still leaving them in credit. One fine day they sent me a letter telling that they are "closing all my accounts". No reason for closure and no information how can I get my money which is stuck in those accounts. I finally complained to them and their customer service was pathetic to say the least. They made me struggle to get my own money back. Finally I have gone to... (read more)
Written on: 30/08/2012 by honest_guy (1 review written)
Avoid this organisation like the plague. They pay you £5 a month on the reward account as compensation to put up with their shody company. We've spent more than that trying to sort out the mess the useless cretins in the switching team created. Infact were not far off the £100 they originally bribed us to join with. Once we've sorted out this mess they've created we're off to a better bank, infact maybe back to the one we left! When we joined they were full of promises. Not one was... (read more)
Written on: 26/08/2012 by deany745 (1 review written)
I was with halifax for 20 years and in that time they made a fortune in charges from me often they would pay a direct debit even if i did nt have the funds in my account charge me for that and then charge me again for going over my overdraft limit.And then they somehow got away with a high court ruilling so they stopped paying out.I closed my account but got a letter today to say about changes to my account i realy cant be botherd to ring them.They are so bad you can tell by the amount of... (read more)
Written on: 07/08/2012 by investorvespa (1 review written)
My wife and myself have had a joint current account with the bank of Scotland for many years without any problems. However because of the higher interest rate on offer, we decided to switch to the Halifax reward account. Prior to this we reinvested our maturing Halifax fixed term cash ISA's into the three year Halifax ISA's. Over the years my wife and myself have held many different bank accounts (we are both 62yrs of age) usually chasing the higher interest rates. Our discontent is... (read more)
Written on: 28/07/2012 by deanosreviews (3 reviews written)
I've held an account with Halifax for about 10 years . Yet am now being charged £20 for being just £2.65 overdrawn for 20 days . Being a dormant account unused for several months an unexpected small debit (thanks Ebay) caused me to use a very small bit of my 1100 pounds overdraft. Hence the charge. Sadly when a Bank cocks up its Human Error and they adjust the account etc but when a customer does likewise its Tough Luck - read the small print and a complete refusal to exercise... (read more)
Written on: 25/07/2012
Eu Estou tentando contato com seu banco já a algum tempo, por gentileza, preciso de resposta. meu Nome é Lindacir Pereira Rosario, Sou Brasileira Moro em Colombo Paraná Brasil,A mais ou menos 20 dias tentei fazer uma seu banco, me dizendo que o meu código de transferência havia expirado, e me orientando a contratar uma Empresa de advogacia do sr. Paul Williamson,para conseguir outro Código de transferência, por favor me digam se esse é um procedimento padrão para obter o código... (read more)
Written on: 22/06/2012
I have been with halifax for over 7 years, they are a good bank, and they have a lot of good accounts for people. I have always found them helpful and polite, when I call on the phone they always answer quickly and promptly, their online banking system works very well and I even had some one help me set it up and teach me to use it to my benifit. The only thing I would say is that when you try and make appointments to see someone in person you could be waiting a week or so, I always... (read more)
Written on: 29/05/2012 by 1mimi1 (1 review written)
I am with Halifax for over 5 years, they are overall ok but no point of paying fees for "ultimate" current account as there aren't real benefits with it. Tried to claim insurance over faulty iphone and they asked me for excess of £100. ????????? First the excess was £30 and I don't remember anyone notified me that is iincreasing. So what point of paying £12 each month when the repair elsewhere will be cheaper than that??? I don't think that any of the products for the £135 per year worth... (read more)
Written on: 20/05/2012
I have used Halifax for over 20 years, a few years ago I transferred 15k from another bank account into my Halifax account as I was purchasing a vehicle the next day. I went into Halifax online and the funds were there and it said they were available for withdrawal. I dove over an hour to the garage to pick up my new motor handed my debit card over only to be told it had been declined! I called the Halifax and they told me they were ‘holdings the funds’ and I would have no access for 3... (read more)
Written on: 15/05/2012 by anti_halifax (1 review written)
Halifax has been unable to deal with a simple straigth forward change of name after 4 weeks of providing the necessary docs. I have been to the branch twice with the same original information, called the online banking more than 5 occasions. Keep away from Halifax. I will certainly be taking my business somewhere else. They don't even know wher the original or certified docs are beeing recieved even though the branch is adamant that it has been sent to the head office. They haven't got a... (read more)
Written on: 09/05/2012 by youbeentoldonce (1 review written)
Cashier had told me it would be best to get an overdraft so i agreed but only for a maximum of £50. She told me to stay in the limit then the fee's would cost me £1 per day (planned overdraft). So the next day i went to the cash machine, tried to take out £40 but wouldn't let me have it. So I tried it online, worked then. So i got carried away, went over the £50 limit and they let me go upto £270 -(what the hell). My payday came, they made sure i couldn't pay my bills that are still... (read more)
Written on: 13/04/2012
Currently experiencing difficulty with these incompetent liars. 4 weeks ago informed the fraud dept. about an unusual transaction on my account, was told two transactions was declined by the bank on the same day but the third transaction was successful. the following day found out it was my son, contacted the bank & the merchant informed them of what happened and now I am liable for the transaction. I told them I accept it was my card and it is my responsibility however, the information... (read more)
Written on: 29/02/2012
They blocked my card after i told them a day after i saw an annonymous amount in my account. They said they started fraud investigation and that my account would be blocked for a couple of days. To my surprise, they never released my account and they also told other banks not to open an account for me. How ridiculous, i even reported the money i met in my account suddenly. I am about to sue them anyways. Best of luck for whoever opens an account with them. (read more)
Written on: 27/10/2011 by neilpugh (6 reviews written)
This bank account is free! The customer service is brilliant! The staff are well trained, friendly and polite! They refund you fines if you can prove you have been treated badly or they have been incompetent. So many people on abuse this site by only writing negative reviews. Well their are too many glass half empty people in the world it seems. (read more)
Written on: 02/02/2011 by review525 (5 reviews written)
The Halifax Reward current is one of the best account is the market. U only need to pay 1000gbp to get the 5gbp cash back. the 1000gbp can be 1 transaction of 1000, 10 transactions of 100 or even 20 transactions of 50. the best thing u can withdraw the money as soon as u pay it in. (read more)
Written on: 21/01/2011
I have banked with Halifax for over 20 years! I had a child savings account and I now have 3 seperate accounts with them AND a mortgage....not for much longer!
I am never withdrawn or in my overdraft and for the first time the other day in decades, they decided to charge me £15.
When I phoned to complain about their customer loyalty, they said unfortunately there is nothing they could do to resolve.
Halifax this is your loss as you will be loosing a loyal customer!
P.S When my mortgage is... (read more)
Written on: 03/12/2010 by zeinabslaiby (1 review written)
Halifax is the worst bank i have come across in my life! They do not cater to their account holders properly. Their security questions are worthless. They have incompetent individuals working in their banks and call centers. I hope nobody banks with them and they end up being bought out by a bigger better bank. There is nothing positive to say about this bank and I am moving to another bank for good and will not recomend this bank to anyone.If anyone asks me about them i will tell them to... (read more)
Written on: 21/11/2010
Halifax is the useless bank, if you want that your money be robbed so open an account with halifax. They robbed not only mine but also loads of people money and now they frozen accounts and asking for rubbish paperwork. Just go to branch and they will send you with answer "take rest". i can advise everyone don't open account with halifax otherwise they will close your account and will ask you to go to branch with this and these papers but will try to rob your money.
SAVE YOURSELF FROM... (read more)
Written on: 16/11/2010
Having bought a property in Spain I chose to join Halifax Hispania (big mistake)The builder gave my account number to Aquagest & Hibredrola.H. Hispania changed my account number but didn't inform Aquagest,so although I had enough money in my account A/gest could not access it! Result; Water turned off. cost euros to turn it on.but H/Hispania would not take the blame or apologise (read more)
Written on: 07/08/2010 by tinkerbell101 (6 reviews written)
I hadn't used my Halifax account for months, but there was a direct debit came out that I as unaware of and it went into my over draft. I wasn't informed by the bank that their policy had changed and that the overdraft cost was a pound per day. So I paid of just what they said my bill was and thought I was clear. It wasn't until my next monthly bill was issued that I realised I was charged like 30 pounds for the month was over drawn, so I paid this off.. but the next month because I owed... (read more)
Written on: 16/07/2010
Ridiculously expensive if you go overdrawn and the debit card is equally ridiculously expensive to use abroad. Past that, the current account does what it says on the tin and in my experience the customer service was fantastic. Infinitely better than Nat West and Barclays who I left expressly because of poor customer service. (read more)
Written on: 24/06/2010
I was given poor advice that lost us money, and neither our branch nor head office could get my name shown on our joint current account statements, despite several requests. The local branch staff are friendly but seem poorly trained. We will be changing our banks as soon as possible. (read more)
Written on: 25/02/2010
The Halifax has got to be the most incompetant organisation I have ever had the misfortune to come across!
The set up a direct debit, but dont take it then write to you saying you are in arrears. Then they again say youre in arrears because they put the wrong numbers in their computer, good job you kept your receipts. They charge you twice for the same thing. They send your personal information out randomly to other peoples addresses. they put you on a product, then deny all knowledge of it.... (read more)
Written on: 12/02/2010
An excellent current account for those of us who keep our accounts in credit.
* £5 net per month (£6.25 before tax) paid to you, provided you pay £1k per month in. So on an average balance of £1k, this is 7.5% gross!
* One of the best internet banking systems. Very simple and easy to use, but has a lot of useful features.
* 24/7 telephone banking, and lots of branches. Good customer service.
As long as you are able to remain in credit, then this account easily beats any other banks'... (read more)
Written on: 27/11/2009
I am changing to Abbey (Santander)
This is purely based on the fact that Halifax now charge a pound a day for being overdrawn. (Daylight Robbery)
So Abbey offer 0% overdraft.
Other than the extortionate rates I never had a problem with halifax.
In fact when I have pleaded with them every time they refund my £35 charges. Must have got out of around 5!
Though nobody prob will now with the recent court case.
Other than OD charges good bank (read more)
As rated by real users
" I LOVE it " Read More
" Where is the person who is supposedly intended to show me .. " Read More
" Amazing " Read More
" they keep yr money " Read More
" Great bank! Could be better with mobile app " Read More