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| Ease of use | 2.6/10   |
|---|---|
| Customer Service | 1/10 |
| Value for Money | 1/10 |
| Reviewer Rating | 1.2/10 |
| Overall Rating | 1.7/10 |
Full review by
crazyme
on 18th Apr 2008
User Rating : 1
Respect :
0
Good Points: nothing
General comments: I have just started to bank with Halifax and already having problems with them i have just a visa electron card. I had to pay a £10 just to set the account up !!! and sometimes on the internet my card not be veritfied when i go in to my branch it is the worst coster service possible. i asked to withdraw a £5 from my account and was told i wasn't allowed to do that a £5 of my own money !!! i was told i had to go to the post office and do it !!!!!..... i would not advise people to set up account with Halifax...
crazyme's review and ratings | 107 words
Review by
sdikir
on 5th Apr 2008
User Rating : 0
Respect :
0
I have never had one good experience with Halifax bank. The customer service is awful. Some staff are the most rude and unhelpful and I find this in every branch i have ever been in. Their charges ridiculous amounts.. i was over drawn by 7p yes that's right SEVEN PENCE and i got charged £48!! something they call reasonable. £20 unauthorised overdraft and £28 at the end of the month!! even if i was made to pay back double..fine that's 14p but £48 for a 7p mistake! T ...
sdikir's full review | 138 words
Review by
Guest.
on 28th Mar 2008
User Rating : 0
Respect :
0
I think Halifax Bank Current Account are very unprofessional, unhelpful, iv been with this bank for over 12 years and they know the date my wages go in, yet they persistently keep charging me 30 to 39 pounds if my direct debits happen to go out before my wages, as it does sometimes, so no I don't rate this bank at all, on many occasions I have asked for a small overdraft but they say i don't qualify for one on this account , when i have asked to switch to one that does they them come up with the ...
Guest.'s full review | 158 words
Review by
mlow
on 21st Mar 2008
User Rating : 1
Respect :
0
Been a Halifax customer for nearly 10 years with no problems, until now!
I require an original bank statement dated within the last 3 months for proof of income and outgoings for a loan (with another organisation). The last statement sent by Halifax is nearly 6 months old as my account was set up with yearly hard copy bank statements (not of my doing!).
Requested a statement using telephone banking 14 days ago, at no point during automated system does it advise you it 'should' take 5-7 working ...
mlow's full review | 371 words
Review by
maddog08
on 8th Mar 2008
User Rating : 0
Respect :
0
I opened up a Halifax websaver and a current account, I took the morning off work and took in all my id, passport, bank statements, wage slips the lot. I paid in £20 into each account to open it up. I waited a month and I still did not have a cheque book or debit card, so I called them and they said I had not been verified on their system and that I would have to go into my branch and take all my id again. I said I had done that. The customer service said, theres no record of it and I woul ...
maddog08's full review | 302 words
Review by
Guest.
on 12th Feb 2008
User Rating : 0
Respect :
0
Applied for a credit card, card was refused, no one could say why, In the end a supervisor said to me it was probably because I cleared my credit card every month and wouldn't have built up a credit history.....
Guest.'s full review | 41 words
Review by
bektate
on 4th Feb 2008
User Rating : 0
Respect :
0
Well! where do I start with Halifax??
I have 2 accounts with Halifax at the moment. One where i pay my bills and the others for myself. Recently I became 3 pounds overdrawn. So they charged me 30.00!!! Then they said they were going to charge me 28.00 because I was overdrawn in that particular month! I refused! Then they sent me a letter to say that my account had gone to head office arrears so I gave them a call and thought to myself i must have landed on the worst unprofessional woman working ...
bektate's full review | 439 words
Review by
tec1970
on 30th Dec 2007
User Rating : 0
Respect :
0
I have banked with these guys for 27yrs. Recently they changed my address on my account for me - I haven't moved in over 5 yrs! They then accused me of doing it as you have to sign. They sent all my details to another person (fortunately honest as returned the mail unopened to the bank). They then froze my account causing me to be charged by my mortgage company (them) and refused to reimburse the charges for their mistake. Eventually they owned up to their mistake and reimbursed me, but I wi ...
tec1970's full review | 101 words
Review by
chrisyuk
on 7th Aug 2007
User Rating : 0
Respect :
0
Pop into your local branch of Halifax with 6 bags of sorted, counted and correct change. Then wait for them to refuse your legal tender. Yes, that's right you are GIVING them money, that they will refuse......... unbelievable.
chrisyuk's full review | 68 words | 2 comments added.
Review by
garry30
on 18th Jun 2007
User Rating : 1
Respect :
0
When I opened a current account I was told that I cannot get an overdraft or get overdrawn, so my first payment in March was due, I didn't have enough in my account, my account was overdrawn by £37.00.
Next one was due, didn't have enough so they took it out later in the month.
I shot down to Halifax and according to the head office, April has not been paid so there is a payment missing and they are not doing anything about it.
My motor was due I took out £100, handed it to my fin ...
garry30's full review | 267 words
Review by
griffon
on 29th May 2007
User Rating : 3
Respect :
0
I am now looking to close all my accounts with Halifax even though I have been with them for over 10 years.
griffon's full review | 121 words
Review by
Gift21E
on 6th Feb 2007
User Rating : 3
Respect :
0
Recently I went to the bank to withdraw £9's and was told that they longer give coins over the counter. Can you imagine a BANK saying that?
They change their rules every five minutes. Sometimes your cheque will clear in 7 days, sometimes 10 and they charge you before they know that the cheque has cleared. They are the worst bank EVER!!
Gift21E's full review | 107 words
Review by
Rachybaby1234
on 6th Sep 2006
User Rating : 3
Respect :
0
Do not get a Halifax Current Account if you are not prepared to accept that you will be charged to death unless you are on top of your bank account balance at all times! Even going a couple of pounds overdrawn at any time during a day (even at weekends when banks are closed) will lumber you with a £30 charge and a £28 "unauthorised overdraft" charge. The only time the Halifax were ever "giving me more" was when I complained about the £300 charges they had slapped on my accoun ...
Rachybaby1234's full review | 225 words
Review by
halifaxloser
on 16th Aug 2006
User Rating : 0
Respect :
+1
I have banked with the Halifax for 5 years, and all I can say is it is the worst bank I have ever known. They have hammered my account with charges for the last year - nearly £900 pounds! I have made enquires, and I have decided to proceed with a claim for these charges in the small claims court. So for the many times Halifax has put me in debt, I can now do something about it according to the OFT.
halifaxloser's full review | 85 words
Review by
MJoyve
on 11th Jul 2006
User Rating : 0
Respect :
+1
After being with the Halifax for the last 10 years and waiting for 7 days for cheques to clear, and after being issued with a Visa Electron card that is accepted nowhere and is useless, I decided to open a full current account. I applied online and was accepted, and I was given all the details; sort code and account number etc., and told to visit my local branch with the relevant documentation to prove my ID and earnings.
I took this paperwork to the branch as instructed to do so. Upon my fir ...
MJoyve's full review | 477 words
Review by
Stella Yates
on 15th Jun 2006
User Rating : 1
Respect :
0
Halifax phone you up to ask when your account will be brought into credit a day before your regular salary is about to go in. Surely they will be able see that by reviewing your statement!
Stella Yates's full review | 71 words
Review by
hhempsall
on 12th May 2006
User Rating : 1
Respect :
0
The Halifax told me 3 times that I had cancelled a direct debit, and it was not cancelled at all. They sent pin numbers with cards that do not work. They have caused me so much hassle it is untrue. Their customer service is terrible, both in the branch and online.
hhempsall's full review | 50 words
Review by
ray dunford
on 19th Feb 2006
User Rating : 1
Respect :
0
The average customer is still receiving poor interest rates and poor service. I'm disabled, and trying to talk to some one at the Halifax on the phone is impossible. You can't get any sense out of an answering machine! Our money just sits in the bank and gets low interest. We can't pay in £1,000 a month to get the 4% interest when we are on a pension.
ray dunford's full review | 77 words
Review by
truthteller
on 11th Oct 2005
User Rating : 0
Respect :
0
I have been with the Halifax for about 13 years now. I don't know about you but I think I've waited long enough for an upgrade to my account.I'm always being asked to try back in six months.. I'll let you do the maths as to how many times I've tried. To be honest I don't know what the problem is. It cant be my credit rating as I have credit cards with four other major banks etc and my account has always been credited with more than the £1000 a month Halifax are asking for. To be honest I ...
truthteller's full review | 164 words
Review by
jasonhumphreys
on 5th Sep 2005
User Rating : 0
Respect :
0
The Halifax do pay interest on credit, but this is a fraction of any charges that you can pay unless you are very rich.
jasonhumphreys's full review | 87 words
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