Halifax Bank Current Account Reviews

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★☆☆☆☆
1.3 / 5
113
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  • Ease of use

  • Customer Service

Summary

''If you’re looking for a really straightforward current account that’s ideal for day-to-day banking, the Halifax Current Account is it. Straightforward overdraft fees that are easy to understand. See our overdrafts section for more details. Access to our online banking and 24-hour telephone service. Plus all the standard features you'd expect from a current account, like a Visa debit card.''
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Halifax Bank Current Account
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Latest Reviews

★☆☆☆☆

“Website not compatible with IE when opening application”

Written on: 17/01/2016 by RebeccaPiddock (1 review written)

I decided to open a joint bank account so followed Halifax on line services. It authorised the account but would not allow me to select a branch. I then had to call customer services. Upon calling it is a known error- but apparently I could spend a further 30 mins on the phone trying to open the same account. I cant resolve this online as it wont allow me to try again for 72 hrs. So I know have this noted on my credit score, but because the website has a known fault, I cant simply open my… Read Full Review

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★☆☆☆☆

“Aweful customer service”

Written on: 02/01/2016 by RaymondSchmitt (1 review written)

Recently opened an account with the switch service, this was. It completed as promised and I ended up informing half my providers of my new bank details. When fraud occurred on my account the service was horrific, 1 hour wait for the fraud dept, when eventually through to them was greeted with being called a liar and refusing to help. Ended up making a formal complaint and yet again waiting for a formal response. … Read Full Review

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★☆☆☆☆

“I recently went to put some money in to my account to...”

Written on: 06/12/2015 by Carleyj286 (1 review written)

I recently went to put some money in to my account to pay a standing order when I arrived the bank was shut for refurbishment of which they never imformed me I rung the bank up and eventually got through to bunch of idiots he told me go to my nearest branch put some money in I told him there was no way I could get 30 miles away before the bank shut he then said pay through on line banking I told him I was not I had no way of doing this after the six time of him asking this I told him… Read Full Review

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★☆☆☆☆

“my family put in financial crisis by HALIFAX”

Written on: 07/11/2015 by chrisofeagle (1 review written)

Halifax, what can I say. I thought they were the bees knees. after having monies taken from my account without my consent, they duly got it back. Now money has been put into my account, according to them ( HALIFAX ) by fraudulent means. They have closed my account and told me to look for another organisation to bank with. With them I had an overdraft facility of 1750.00, I recently got paid my monthly salary of approx. 2400.00. I used about 1400.00 on the monthly bills etc. and now have no… Read Full Review

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★☆☆☆☆

“Robotic anti-customer " services"”

Written on: 08/10/2015 by Ailurophile (1 review written)

Halifax Bank's Current Account "Service" and Customer "Services" Can't get a bank statement to us within a week of it's being printed, and often longer, stopped my card because there's been fraudulent activity on it, didn't tell me - said that they couldn't reach me by phone - I'm disabled and at home all the time, with the same number we've had for years, said that they're written to explain - they hadn't, took me a day to get through to the Fraud Dept ( in N Ireland!), can't get through to… Read Full Review

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★★★★★

“Been with Halifax since I was 13”

Written on: 28/01/2015 by jackshea250 (4 reviews written)

I started off with a Cardcash account and went to an Reward Account when I turned 18 (was called something different then but cant remember). I have never had a problem, they always say beforehand if their will be down time and I always get messages asking to change password to keep account as secure as possible (never been hacked yet). There was one time when I tried paying off my MasterCard but I had entered the account number wrong so the money kept bouncing causing me to not pay off the… Read Full Review

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★☆☆☆☆

“Problems changing to Halifax Clarity card!”

Written on: 14/08/2014 by AgileServices (2 reviews written)

The Halifax Clarity appears as a very useful card to hold. But that is ONLY if you are not already a Halifax customer! I have had a Halifax Gold card for many years, spend about £2000 per month on their card and pay it off in full each month and don't exceed my credit limit. I also have a current account with the Halifax with over £10k balance as well as an ISA . I expected that I would be classed as a valued and trusted customer! Unfortunately that is not so! If you already hold a… Read Full Review

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★☆☆☆☆

“Problems changing to Halifax Clarity card!”

Written on: 14/08/2014 by AgileServices (2 reviews written)

The Halifax Clarity appears as a very useful card to hold. But that is ONLY if you are not already a Halifax customer! I have had a Halifax Gold card for many years, spend about £2000 per month on their card and pay it off in full each month and don't exceed my credit limit. I also have a current account with the Halifax with over £10k balance as well as an ISA . I expected that I would be classed as a valued and trusted customer! Unfortunately that is not so! If you already hold a… Read Full Review

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★☆☆☆☆

“Dysfunctional, chaotic ,no thought for its customers”

Written on: 15/07/2014 by 290Emery (1 review written)

I had money taken out of my account despite putting a stop to the direct debit with the bank. It's been a nightmare getting my money back, every customer adviser I have spoken to we're clueless, dysfunctional and as I write this the dispute has not been resolved. The couldn't even give me a time scale of when it would be resolved, had empty promises of phoning me back which never materialised, I have had to phone on each occassion to remind them and all the time I have to go through the same… Read Full Review

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Hollyrobs's Comment

Written on: 20/07/2014

I'm having similar problems, they can't set up a direct debit from a Halifax account to pay a Halifax mortgage, this has been going on four months. Again like you, phoning them is just talking to a brick wall. Absolutely useless customer service, I'm in also FUMING!

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★☆☆☆☆

“I Didn't Get a little extra help from the Halifax ”

Written on: 25/06/2014 by Hobgoblyn (1 review written)

Having lost my card and reported it, The bank will only let me withdraw £50 a day! I'm going away on holiday in 2 days and need to buy my euros, This has now ruined my holiday and I may need to cancel it! I will never trust this bank with my money again. There are banks out there which have ways around these kind of problems why the Halifax can't be one of them I have no idea… Read Full Review

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★☆☆☆☆

“A total waste of time and confusing ”

Written on: 13/01/2014 by eunicecg (1 review written)

I applied a new current account on-line and opted for the bank switch as their website prompted. I was impressed in the beginning as I received the confirmation and my current account details, card, password and cancellation letter from my previous bank in 3 days. HOWEVER, almost at the same time I received the letter and text informed me that the switch was failed, WITHOUT FURTHER INSTRUCTION AND ANY EXPLANATION, the current account I applied for has been closed on the 5th day! I have called… Read Full Review

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★★★★★

“fantastic bank .. they make you feel comfortable when...”

Written on: 26/11/2013

fantastic bank .. they make you feel comfortable when you bank with them && id say its the best bank ive been with since the last 5 years x… Read Full Review

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★☆☆☆☆

“HALIFAX GIVES EXTRA CHARGES THAT IS”

Written on: 29/10/2013

Halifax does not take into account peoples financial circumstances when applying charges even though iam a pensioner in severe financial difficulty they are still making me pay £2000 in charges and have refused to knock anything of they are just theives… Read Full Review

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★★☆☆☆

“service says hasstle free, its not!”

Written on: 26/10/2013 by lornash (1 review written)

it says on the web site that it will be hassle free and all bills will go out without any fees for 6 months but this is rubbish, they didnt let my accout go over drawn by £13 to let my mortgage go out then i got paid 12hrs later. so endured fee from mortgage company. i would have paiud the £5 a day over draft fee instead of the £25 from mortgage companmy and the bad credit rating it will have left me with. i wouldnt mind but hadnt even had the account a month!! i would never change accounts… Read Full Review

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★☆☆☆☆

“Halifax are STUPID!!”

Written on: 17/10/2013 by kogg (3 reviews written)

Went into the wrexham branch of halifax asked if I could do a bacs transfer to a car company. Yes said the assistant but it will cost £25. Thats ok I replied. The money will be tranfered by the end of the day. Great I thought. Checked my account the next day and the money was still sitting there. A VERY STUPID BANK!!!!… Read Full Review

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★☆☆☆☆

“WASTE OF TIME!”

Written on: 09/10/2013

Switched after being tempted by the £100 incentive and wish I'd never bothered as the whole experience has been a complete nightmare. The £100 was not deposited as promised nor did they transfer any money from my old account into the new Halifax one. They did however transfer my direct debits who attempted to take payment from an account with no money in, thus causing my new account to go into overdraft and charges were applied. I spent over and hour and thirty minutes sorting this out on the… Read Full Review

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★☆☆☆☆

“Most inept company that I have ever encountered”

Written on: 09/09/2013 by strodey1 (1 review written)

In chronological order; 1.) Reduced my overdraft by £400 without informing me in any way shape or form (claimed they didn't have to advise me)! 2.) Advised me on 3 occasions on the phone that a new credit card had been dispatched to me only on the 4th call to advise me I wasn't entitled to one. 3.) a. Paid £35 per month from my current account onto some-one else's credit card for months on end. b. compensated me for this twice in error and then insisted threateningly on the overpaid… Read Full Review

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★☆☆☆☆

“Incomplete Payment”

Written on: 03/09/2013 by rkw18 (1 review written)

I have been expecting a bank transfer from Halifax since the 13/Aug, but have yet to received it into my bank account. Following a week a non payment, several phone calls and a visit to the branch later it was discovered that the payment had been removed from the Halifax account but passed onto a receiving bank and was sitting on a suspense account. The money was transfered back to the Halifax account the transfer was made again. However still after another two weeks this money has not hit… Read Full Review

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★☆☆☆☆

“Shocking !!!!”

Written on: 25/07/2013

Got a letter to through post to say overdraft was going to taken away with under 3 weeks notice , after a very lengthy call being passed to different department the answer was you haven't do anything wrong , we have just decided this year on the review date just to remove your overdraft , been with halifax 34 years loyalty counts for nothing , So the £1000 overdraft they kept increasing years ago when I asked them not to has left us struggling , but the cheek of them was phone back in a few… Read Full Review

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Sowrong's Comment

Written on: 27/08/2013

im with halifax,as i rang telephone banking this morning to tell them i stop permission for payday loans to take anymore money as i had not accepted any loans from these companys,only inquried about them as it was halifax that put me in financial difficulty in the 1st place,through a £500 overdraft and halifax helping themselfs to ridiculous charges on my account,so far my bank halifax refuse to stop these payday loans and so far £180 has gone from my benefits out of my account

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★☆☆☆☆

“Halifax has the bad service. Even elderly people need...”

Written on: 17/07/2013

Halifax has the bad service. Even elderly people need to use the pin service. And they can't withdraw money even if u have your ID with you awful service. Don't bank with them… Read Full Review

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