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| Customer service | 1.8/10   |
|---|---|
| Value for Money | 2.1/10 |
| Reviewer Rating | 2.1/10 |
| Overall Rating | 1.8/10 |
Full review by
ctourney
on 17th Apr 2008
User Rating : 0
Respect :
0
Good Points: Seemed professional at the beginning
Bad Points: Awful customer service, inability to open an account
General comments: I signed up for a Business Bank Account with Barclays in December of 2007. It is now April 2008 and they still have not been able to get it opened. That is over FOUR MONTHS. I mean seriously. You would think I had something crazy in my setup plan or something that would be special, but no - I am just a normal contractor with my own Limited Company and I need a bank to put money into and get it out of.Currently, I call the Customer Support line 2-3 times a week to see how the progress is going. They can't actually do anything since everything has to be done by my Local Business Bank Manager so they leave him a message and tell me I can call back if he doesn't contact me within 3 hours. I have asked to change managers, I have threatened to close my account, I have even threatened to sue them for stealing my money (they were able to "open" my account and give me a sort code and an account number so I can deposit money, but they aren't able to "activate" my account which would let me transfer money out of it)At my wits end here. Am just holding on long enough to try to pay my taxes this year and then I am definitely moving to another bank. BARCLAYS IS ENTIRELY POOR! Choose ANYBODY else and you are guaranteed to have a better experience than I have.
ctourney's review and ratings | 259 words
Review by
GHolden
on 2nd Apr 2008
User Rating : 1
Respect :
0
Barclays Business Bank Account make transferring money difficult unless you have your telephone pin or your PinSentry gadget on you all the time. Overall the online system is poor, looks and feels dated and generally behind the market. Will be switching my account shortly!
GHolden's full review | 101 words
Review by
jbanks
on 2nd Apr 2008
User Rating : 0
Respect :
+1
I recently set up a business account with Barclays, it took ages to set up the paperwork and even longer to get online access. As I was a business start up I have few funds going through the account at the moment but this would have changed, they still took £9.95 a month in fees!.
And then out of the blue they decided to close my account! without reason!
AVOID THEM use another bank. POOR POOR!
jbanks's full review | 109 words
Review by
Noanoa
on 11th Mar 2008
User Rating : 0
Respect :
0
Barclays Online banking is really awful. Cannot see statements more than 6 weeks back. They have now outsourced the security and given all customers a silly calculator to access their online banking. Of course this is easier and cheaper for them than to actually do something about their systems. You now have to carry around this code calculator to access your account! waste of time!Barclays charge for everything even things that happens automatically...unbelievable..
Noanoa's full review | 75 words
Review by
APTTltd
on 28th Jan 2008
User Rating : 1
Respect :
0
I've only been in business for 9 months and pay between 6 - 8k into Barclays a month. Had an issue where a company didn't pay my invoices for two months and at the same time I needed to get a replacement vehicle - I spoke to the customer services and was asked "did you not have a business plan?".
Poor.
APTTltd's full review | 72 words
Review by
Sandraew
on 3rd Jan 2008
User Rating : 0
Respect :
0
I had a payment being transferred to my account from the Ukraine in US$. The company confirmed the transfer and I telephone Barclays every day for three weeks to be told the money had not been recieved. Eventually I managed to find out the payment had been rejected and sent back to the Ukraine, when I complained they were so rude that I escalated to the boss and now have ordered me to close my account (which I was going to do but in my own time)
Sandraew's full review | 96 words
Review by
Rob Abbott
on 21st Dec 2007
User Rating : 1
Respect :
0
Have had a succession of problems including them totally losing all my details.
Rob Abbott's full review | 24 words
Review by
emjga
on 17th Oct 2007
User Rating : 7
Respect :
0
Barclays website is very easy to use and is ideal for a small company e.g one person can do everything.
You can set up Standing orders and do transfers as you would expect.
Sign in is simple but secure and you don't have to remember 4 different Passwords
If you have a Persoanl account you can transfer money instantly from either account.
Free Banking , for normal day to day
Also has Business Deposit account which currently is at 4% (not Bad)
emjga's full review | 130 words
Review by
King of the Fairways
on 13th Oct 2007
User Rating : 2
Respect :
0
Having banked with Barclays at Enfield for nearly 20 years I needed money transferring to my Solicitor in a hurry as I was getting on a plane at Heathrow. I rang my branch to be informed that the normal office contact was not at her desk so I gave her assistant the full details of who to transfer money to and from what account and told her it was most important as my solicitor had to pay the money into Court. She confirmed that she was going to carry out my request and would email me with confir ...
King of the Fairways's full review | 155 words
Review by
jrsmatthews
on 14th Sep 2007
User Rating : 7
Respect :
0
If we move to another bank it will be because I would appreciate a call or visit from our Relationship Manager. They can be easily contacted, and jump into action if you contact them. Service is good and helpful. But I repeat I would like THEM to contact ME from once or twice a year (after all I am their client).
jrsmatthews's full review | 120 words
Review by
ccvehicleleasing
on 23rd Aug 2007
User Rating : 0
Respect :
0
Barclays Business Account business side... never call you back! as a start up business they have helped us in no way at all, we asked for them to honour a cheque for £1000 as we were crediting funds into the account the following week, they said that they were unable to do this as we may not be a serious company!!!!! I could not believe it, however 1 week later we than paid over £3500 into the account, I called to ask if we could apply for a charge card, it took me several emails and ...
ccvehicleleasing's full review | 197 words
Review by
Vincenzo
on 16th Jul 2007
User Rating : 0
Respect :
0
Well I will leave that up to you after reading the following experiences:
CHAPS processed in a Branch for the amount of 186.500,00 GBP towards a UK Company. The payment bounced back to my account for a number mistyped on the beneficiary sort code and account number field. No apologies from "my personal" business account banker.
I had to ask 4 times for the phone banking passcode and I received it after 2 months from the date I have requested it.
Online Banking...I have processed a payment for ...
Vincenzo's full review | 208 words
Review by
nt500
on 4th May 2007
User Rating : 10
Respect :
0
We've been with Barclays business for 6 years, and we have found them to be professional, attentive and willing at every level. They know what they're talking about, and they deliver. They may not have the greatest of offerings for new businesses, but it's a bank you can rely on.
nt500's full review | 92 words
Review by
sambat
on 21st Jun 2006
User Rating : 0
Respect :
0
Having been a customer with Barclays for over 20 years I would never advise anyone to be one. Barclays do not seem to care about their existing customers, and service on my business and personal accounts has sometimes been appalling.
There are far better banking services available. Check the internet.
I will probably close my Barclays accounts. The sad thing is they probably won't notice and won't care.
sambat's full review | 176 words
Review by
andrewdislikebarclays
on 10th Jan 2006
User Rating : 0
Respect :
0
Barclays Business Bank Account: They did not discuss fully what my requirements might be. Later I discovered I needed to apply for a debit card. And a credit card. After filling out the forms and sending them off, I heard nothing. I phoned and was told that the forms I had filled out were out of date and I would have to fill out new forms. They are very hopeless and clueless as to what customer service is. I am considering closing an account that I have just opened. They just don't seem to have ...
andrewdislikebarclays's full review | 126 words
Review by
David Hughes
on 16th Aug 2005
User Rating : 8
Respect :
+1
I have banked with Barclays for over 20 years for both my personal and business accounts. I have found them to be professional and reliable. Recently they changed the way that we contacted our business managers, by introducing a contact centre. Something I was convinced would make me move my accounts over to another bank. This has, to my surprise, not been the case! I have received knowledgable and friendly advice on a whole range of various queries from Barclays staff based in THIS COUNTRY ...
David Hughes's full review | 178 words
Review by
spiritlevelpost
on 5th Nov 2004
User Rating : 0
Respect :
+1
We have had a business bank account with Barclays for five years, initially they were adequate, over time they went drastically down hill. We usually turn good profit and expect a level of service to match. Over THE LAST YEAR ALONE they have: lost £10,000 of our money, failed to set up internet banking despite 5 requests to their customer services line, failed to send us debit cards (THAT THEY OFFERED US!) despite two follow up calls; put payments to creditors through two or three times an ...
spiritlevelpost's full review | 134 words
Review by
alarmguard
on 29th Jun 2004
User Rating : 2
Respect :
0
I have been with Barclays for over 15 years. I have 3 business accounts. They used to be really good, but they are now awful. I used to have my mortgage, insurance, pension & savings with them, but I have moved them elsewhere because the service from Barclays is so incredibly bad. They have charged me interest, but I NEVER go overdrawn. They have paid direct debits incorrectly. I can never get to speak to anyone. They have changed me to different branches ...... I don't know now which branch I a ...
alarmguard's full review | 99 words | 1 comment added.
Review by
saramwalsh
on 25th May 2004
User Rating : 0
Respect :
0
I tried to get the forms to open a Business Account at 3 different branches. They were either out of stock or they wouldn't let me have them to complete at home as they thought I wouldn't manage it. I understood I had to see someone before I opened the account even though I didn't want to borrow any money. I just wanted to be able to peruse the form and complete it in the luxury of my own home when the kids were in bed. I wanted to be treated like an adult rather than a wayward child trying ...
saramwalsh's full review | 116 words
Review by
Paul.
on 19th Sep 2002
User Rating : 3
Respect :
+13
We moved banks to Barclays Business from Lloyds TSB when we needed to collect online payments using a Payment Service Provider (secpay.com). Barclays Merchant Services will not let us access our funds for a month after we recieve payment. We were promised a review after 12 months but none was forthcoming.
Barclays offered to waive the £20 internet service charge but we were still charged. I have left 3 messages and asked my bank manager 3 times for a refund which is still not forthcomin ...
Paul.'s full review | 130 words | 3 comments added.
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