The Currency Club Reviews - www.thecurrencyclub.co.uk

★★★★★
4.9 / 5
1828
97.6% of users recommend this
  • Speed of service

  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Excellent service”

Written on: 26/07/2016 by steve7170 (1 review written)

Bought some Icelandic Kroner from them recently, great exchange rate and super quick delivery to my home address. Only spent half of it. They bought the remainder back from me, again good exchange rate and super quick service. Very impressive … Read Full Review

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★★★★★

“Brilliant and easy! ”

Written on: 26/07/2016 by Damon1958 (1 review written)

An efficient, easy, fast and straight forward way to order foreign currency at very competitive rates. I ordered at 11am on Monday and it arrived at 10:45am the following day by Royal Mail secure delivery with signature. I was kept informed of progress by email from the currency club and Royal Mail. A brilliant service once again. Thank you… Read Full Review

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★☆☆☆☆

“Bureaucratic and unhelpful”

Written on: 22/07/2016 by Lochaline (1 review written)

I tried to use Currency Club to buy some Danish Krone for a short break in Copenhagen but after an unreasonably long set of questions they declined to sell me currency because they could not verify my address. I have lived at my present address for over 8 years and am a registered elector - indeed I am a local Community Councillor. When I contacted them by email to try to resolve the matter they were bureaucratic and unhelpful… Read Full Review

Thecurrencyclub's Response to Lochaline's Review

Written on: 25/07/2016

Hi,

Thank you for your feedback and we are sorry that you were unhappy with our service.

We use a third party company to authenticate everyone who wishes to use our service and unfortunately they were unable to authenticate you at the from the details you provided during registration. Our system receives an automated response from them however, we may still manually approve accounts as long as we have the additional documentation we requested from you to satisy our Compliance.

Should you wish to for us to open your account we can arrange for a member of our team to contact you with what documents we require. You may then place your order online without any delay.

Kind regards

TCC

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★★★★★

“Excellent”

Written on: 22/07/2016 by O'Brien133 (1 review written)

Ordered dollars yesterday morning, arrived today at 10am. Small notes as requested. Brilliant service and decent exchange rate. Will be my first stop next time I travel… Read Full Review

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★★★★★

“Visit to Denmark”

Written on: 21/07/2016 by 235Timmons (1 review written)

Ordered Danish Krone on a Monday morning and cash arrived by 11 a.m. on Tuesday. Good rate of exchange and I liked that it was so easy to make the transaction. The Currency Club were recommended to me and I have no hesitation in telling everyone about their service… Read Full Review

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★★★★★

“Stress Free experience every time!”

Written on: 20/07/2016 by Brandens298 (1 review written)

Easy to order and delivery exactly as requested. Have used the currency club several times and would highly recommend them. ! Exchange rate competitive too!… Read Full Review

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★★★★★

“Always good service”

Written on: 20/07/2016 by NathanRose182 (1 review written)

I have used the Cuurency Club for several years and. Always had quick efficient service with decent rates and a good selection of notes from small to large. Rcommmended… Read Full Review

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★★★★★

“Excellent service .”

Written on: 17/07/2016 by htFerguson452 (1 review written)

I have used the currency club a few times now, as they provide a great service and a better exchange rate then any other. I have recommended them to friends and I will definitely use again! … Read Full Review

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★★★★★

“So handy no need to leave the house!”

Written on: 15/07/2016 by Catherinefoy (1 review written)

A good rate. Easy to set up an account. I ordered my euros at 11.30 on Thursday morning and they were with me before 10 on Friday morning. I would highly recommend this service… Read Full Review

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★★★★★

“First Class”

Written on: 15/07/2016 by Chrisboa (1 review written)

I really cannot fault this firm. Usually the best rates that reflect the latest currency market. I've recommended them to many friends. Payment by both debit and BACS money has always turned up bang on time 100%… Read Full Review

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★★★★★

“So quick and easy!”

Written on: 14/07/2016

Placed an order for Chinese currency at 11:15am and it was delivered at 8:00am the next day! Also, you can order small amounts online than most sites. Really great service, would definitely use again and recommend to others… Read Full Review

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★★★★★

“Great Faultless Service”

Written on: 07/07/2016 by DRRJ (1 review written)

I've been using this site for a few years and, not only do they offer better rates that the banks, they have provided a faultless service… Read Full Review

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★☆☆☆☆

“nearly ruined my holiday”

Written on: 06/07/2016 by paulbag39 (3 reviews written)

ordered currency to be delivered on saturday, got an e-mail at 4:12 am on saturday to say it was despatched, and when i tried contacting them i was told that they were guaranteed to be delivered monday by 1pm. my order clearly stated saturday delivery, as they did not reach royal mail until saturday afternoon, they were never going to make it in time. was travelling with a group and was meant to depart on monday from a different address, had to stay home til monday and then go to sorting… Read Full Review

Thecurrencyclub's Response to paulbag39's Review

Written on: 07/07/2016

Thank you for your feedback.

We are sorry that you were unhappy with our service however it clearly states on our website that Saturday delivery is not guaranteed and although many of our customers have received their items on Saturday the guaranteed time is Monday by 1pm via Royal Mail Special delivery.

Kind regards

TCC

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Paulbag39's reply to Thecurrencyclub's Comment

Written on: 07/07/2016

my order confirmation "clearly states" delivery on saturday. if the cash had been dispatched in time and royal mail had not managed saturday delivery, i would have understood. my order was placed on wednesday night, and could have been dispatched in plenty of time. however it was not sent out until saturday. it is my belief that some-one at the currency club made a mistake but does not want to admit it

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★★★★★

“Cracking efficiency and rate”

Written on: 06/07/2016 by Jonathonc204 (1 review written)

Due to the time I booked the currency on the Friday I fully expected a Momday delivery. However it arrived Saturday the rate was better than others on comparison websites. So happy all round. Pros - good rate, easy application and speedy delivery. Cons none… Read Full Review

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★★★★★

“Holiday Money (Euros)”

Written on: 05/07/2016 by david sloper (3 reviews written)

This has been the 5 time I have used the Currency Club and again excellent service. The best exchange rate and very fast registered post delivery (next day). Excellent. If you looking for the best exchange rate then look no further. You wont be disappointed. They also supply Euros in low currency notes / high currency notes or a mixture. The website is easy to use… Read Full Review

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★★★★★

“FANTASTIC”

Written on: 02/07/2016 by audreykent (1 review written)

I ordered currency, chose my delivery date to suit my availability and delivered well within deadline. Fantastic service. Recommended highly… Read Full Review

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★★★★☆

“Quick and reliable”

Written on: 02/07/2016 by LamontTemple369 (1 review written)

Used them a couple of times now for holiday money. Both transactions went smoothly, no issues… Read Full Review

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★★★★★

“Great Service and good Rates”

Written on: 01/07/2016 by duSnyder219 (1 review written)

I have been using the Currency Club for a few years now, very reliable with good exchange rates, always deliver on time… Read Full Review

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★★★★★

“Very Reliable”

Written on: 01/07/2016 by yvGreenwood126 (1 review written)

Ordered my euros the day before the referendum, and got a great rate. They arrived on time. Very happy with the service. I will use them again and recommend to friends… Read Full Review

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★★★★★

“Great Service”

Written on: 30/06/2016 by Haroldl262 (1 review written)

Like many others I bought Dollars on the day of the Brexit vote and whilst some exchange companies had dropped the exchange rate Currency Club were still offering one of the top three rates and whilst I was a little nervous about using a company I knew nothing about, the transaction was simple quick and the currency arrived on the date promised. Would have no hesitation in using again… Read Full Review

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