The Currency Club Reviews - www.thecurrencyclub.co.uk

★★★★★
4.9 / 5
2149
97% of users recommend this
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  • Value For Money

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Latest Reviews

★★★★☆

“Fast delivery, reasonable exchange rate”

Written on: 20/10/2017 by ParkerFisher (1 review written)

The currency arrived on the specified date. The only negative point was that their online system refused my order and had to call their help line. The assistant requested an ID and an utility bill because apparently Experian, their credit check service provider, could not identify me despite of the fact that I live more than 10 years at the same address. Sending personal information over email presents a risk which I was forced to take in order to use their services. I would have rated them… Read Full Review

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★★★★★

“Great Rates and Brilliant Service.”

Written on: 19/10/2017 by ycWheeler173 (1 review written)

We have just been on holiday to Croatia, I can only say how please I am with the service from the Currency Club. It's the first time I've used an on-line currency supplier and was somewhat concerned that the money would arrive. However, I had no reason to be concerned as the money arrived as promised and on my return from holiday, I sent the unused Kunas back to the Currency Club, and received the money into my account within 2 days and at a far better rate than anywhere on the high street. I… Read Full Review

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★★★★★

“Have used them a few times and fully confident in them”

Written on: 19/10/2017

Have used them a few times now and fully confident in them. Best rates on the MSE comparison website. Ordered via bank transfer on the Monday morning and cash delivered Tuesday at 09:00. Great service, no hassle, no complaints at all… Read Full Review

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★★★★★

“Money delivered promptly”

Written on: 17/10/2017 by AdalynJacobs495 (1 review written)

I have ordered currency quite a few times over the internet now but the first time with Currency Club. Decent rate and the standard special delivery postage that if you order before a certain time it will come the next working day. I ordered late Friday night for a guaranteed Tuesday before 1pm delivery. Paid 0.25% charge for using my debit card but I was comfortable doing that. I am always worried the money won't turn up but it did… Read Full Review

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★★★★★

“Fast delivery and great service ”

Written on: 17/10/2017 by Ken_P (1 review written)

Having just missed the deadline to order currency for next day delivery, much to my surprise the postman handed my a packet the following morning. Cannot rate them highly enough and at a very competitive rate too… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 16/10/2017 by ifArcher82 (1 review written)

Fantastic service. I got a great rate as well as next day delivery. I made a mistake with the payment but an email sorted this quickly without any fuss. Excellent communication and highly recommended. Will definitely be using the Currency Club again. Thank you… Read Full Review

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★★★★★

“Quick and Effciient Service”

Written on: 15/10/2017 by Greenrj145 (1 review written)

The prices on the day are one of the highest available, and I have exchanged both Euros and Dollars. Delivery by recorded mail is free and is generally the next day. This is the 3rd time I have used them. I am recommending this service to everybody I know… Read Full Review

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★★★★★

“Good Service”

Written on: 14/10/2017 by Yahir404 (1 review written)

Competitive price and a quick prompt service… Read Full Review

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★★★★★

“great service”

Written on: 13/10/2017 by JohnBris (2 reviews written)

Very easy to use, great exchange rate and prompt delivery. Paid for Canadian Dollars by bank transfer, al communications clear and precise. Will definitely use again… Read Full Review

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★★★★★

“Best price, easy process, quick delivery”

Written on: 13/10/2017 by DaveandKim6362 (1 review written)

Offered best delivered price, ordered online and paid by bank transfer to avoid visa debit card fees (visa now charge a % for debit cards which are passed on by TCC) which was the same as paying anyone via bank transfer. TCC confirmed back within minutes that they had received the transfer and the cash $ were received by myself the following morning. Easy Peasy... This is the 3rd time I have used TCC and they have been excellent every time… Read Full Review

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★★★★★

“Fast and reliable”

Written on: 12/10/2017 by Morenour75 (1 review written)

Searched for the best rates for SA Rand on the web and currency club came up tops. Ordered after next day delivery cut off which is 12pm but called their offices changed it to a next day delivery . Received tracking e mails throughout the day up to the point of parcel arrival. Cannot fault their quick honest and efficient service . Will be using them again in the future… Read Full Review

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★☆☆☆☆

“Check currency carefully ”

Written on: 12/10/2017 by SteveRuf (1 review written)

Ensure you check that the correct currency has been delivered. I ordered Canadian dollars but was sent Australian dollars. On receipt I checked I had been sent the expected value. However, having never seen Canadian currency I failed to notice their error. This led to an embarrassing situation when I attempted to pay for food on arrival in Canada… Read Full Review

Thecurrencyclub's Response to SteveRuf's Review

Written on: 12/10/2017

Thank you for your feedback SteveRuf,

This is the first time such an error has happened and we did have a new joiner that unfortunately was involved in the processing of your order. Once you notified us we immediately resolved this issue. We have addressed the training issue within our processing team and apologise for any inconvenience caused.

Kind regards

TCC

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★★★★☆

“Mixed notes requested, only two denominations delivered”

Written on: 06/10/2017 by Santiago444 (1 review written)

I have recently purchased Thai Baht's and Singapore dollars, delivery was good and the rate fair. I requested mixed notes but for both currencies only two denominations were delivered. I would have liked a better mix. Having smaller denomination notes makes it easier to tip on arrival without giving away an arm and a leg… Read Full Review

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★★★★★

“Easy and simple”

Written on: 05/10/2017 by Kayteeb53 (1 review written)

We have used the Currency Club a number of times. Their website is super easy to use and the exchange rates are really good . You can specify the delivery date you want and Royal Mail always deliver on time I have nothing negative to say about the Currency Club - it’s our favourite website for all our travel Currency Keep up the good work! Thank you… Read Full Review

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★★★★★

“Great Service ”

Written on: 04/10/2017 by TheVoyager (3 reviews written)

So easy from ordering to receipt and very fast delivery as well, just ordered some NZ$ and they were with me next morning… Read Full Review

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★★★★★

“Holiday Euro Rate”

Written on: 02/10/2017 by Reillyo21 (1 review written)

Very efficient transaction from start to finish, Best rate offered on the day was TCC… Read Full Review

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★☆☆☆☆

“Very unhappy customer!!!”

Written on: 01/10/2017 by Connell387 (1 review written)

I ordered £1800 worth of euros from this company which never arrived. My email was ignored so I was forced to dispute the transaction with my card issuer. This company have admitted that my parcel was not signed for by me but they have continued to defend the dispute meaning my card issuer can no longer continue with the chargeback. Now I am left over £1800 out of pocket whilst not only have this company got my money, they are also trying to claim the amount back via Royal Mail meaning… Read Full Review

Thecurrencyclub's Comment

Written on: 02/10/2017

Dear Mr Greens,

Further to our correspondence with you, Royal Mail's track and trace system shows that the item was delivered to your address and that you have signed for it yourself. We appreciate that you are disputing that you have received the package and we have taken the required actions to launch an investigation with Royal Mail. As your name and a signature are registered upon delivery, Royal Mail has to carry out a thorough investigation to establish whether or not the item was delivered to the right address. As you are aware, anyone over the age of 18 can sign for the delivery if they are present at your address when the delivery arrives. We look forward to resolving this matter as soon as possible and we would like to ask for your cooperation while the investigation is ongoing.

Kind regards

TCC

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Lgreen88095's Comment

Written on: 02/10/2017

As previously advised, my signature is not on the delivery note.

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★★★★★

“Totally reliable with the best rates! ”

Written on: 28/09/2017 by 412Stevenson (1 review written)

Ordering my travel money off the site was simple and easy. It was deliveried on time as I had requested. The rate was the best at the currency club! I will be getting all my travel Money from here in the future… Read Full Review

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★★★★☆

“Great Service”

Written on: 26/09/2017 by Leilani62 (1 review written)

Really good service. Ordered at 9am, arrived at 10:40am the following day. One of the best FX rates on the market once you factor in that delivery is free (the only two better were £6). Two things I didn't like: - They charge you for debit card transactions which would have worked out at £18 for the amount of currency I ordered. That seemed unreasonable. Bank transfers are free though so I chose that option. - I ordered a 'mix' of notes in the currency I required but only 200 and 100 rand… Read Full Review

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★★★★★

“Does what it says on the can !!!!”

Written on: 24/09/2017 by McLain404 (1 review written)

This is the fourth time I have used the currency club and can thoroughly recommend them . when they sais they would deliver , they did every time . Thank you… Read Full Review

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