written by Hamzaa on 05/02/2024
Good service, nice clean car and good people. I would recommend that company.
written by MrMimers on 17/01/2024
I liked everything, the waiting time, the service was brilliant!
written by Kane465 on 10/01/2024
Everything was perfect except that Citroen maker forgot to add 20-30HP to the engine.
written by Yannisa1 on 11/11/2023
The car it's self was new and extremely comfortable, cheape to drive! A nice people in office and call center information, excellent service! Highly Recommend! Thank you to all of your team!
Written on: 13/11/2023
Dear Yannisa,
Thank You very much for Your kind feedback! We are glad that You enjoyed Your rent and our staff. We are looking for the opportunity to work with You again in the nearest future. All the best! Top rent a car
written by slavilukov on 08/10/2023
They explain everything very carefully.They work very quickly and professionally.
written by Lougeorgie on 04/10/2023
Both the handover and return of the rental car were without fault. The vehicle was in top condition. All in all, highly recommended. The proximity to the airport is very helpful.
written by BazzR62 on 01/10/2023
Since the company pulled out of the airport terminal 2 the service to pick up and drop off a car has got extremely slow, one hour each is my recent experience. The shuttle bus service has an extremely slow turnaround and there should be separated on book and off book desks.
Written on: 04/10/2023
Dear Customer,
Thank You for Your feedback!
We provide two distinct options for collecting our rental cars, both of which are detailed on our website: airport pickup, accompanied by an additional fee, or office pickup. This adjustment has been necessitated by the recent rise in airport charges and rental costs imposed by property owners, specifically airports. To maintain competitive pricing and uphold our commitment to delivering exceptional service at the most favorable rates, we have had to revise our service offerings.
At "Top Rent A Car," we strongly recommend that our customers opt for office pickup as it does not incur any additional fees. In Sofia, you have the convenience of collecting your rental vehicle from our central office following a free shuttle bus transfer. The journey from the airport entrance to our office typically takes around 5 minutes. When making a reservation and selecting Sofia-Airport on our website, you will encounter two options: the free shuttle service or terminal pickup (which incurs an associated additional fee, clearly indicated).
We sincerely hope that this change has not negatively impacted your overall rental experience, and we look forward to welcoming you as our valued customer once again. Your satisfaction remains our top priority.
Kind regards, Top Rent a Car
Written on: 05/10/2023
Dear Customer,
We apologize for the inconvenience you experienced during Your last rent. We understand that your time is valuable, and such delays are far from the level of service we aim to provide. During the high tourist season, unexpected delays in our shuttle service can indeed occur, however it happens rarely. Your feedback is important to us, as we are continuously working to improve our processes to ensure more efficient services for our customers. To offer more flexibility to our customers, we have recently introduced two different ways to pick up our rental cars, as described on our website. You can now choose between airport pick-up, which incurs an additional fee due to the increased airport fees and rents imposed by landlords, or office pick-up. To maintain competitive pricing and provide the best service at the most affordable rates, these changes have become necessary. We hope that this situation has not significantly impacted your overall rental experience. Your satisfaction is important to us, and we look forward to the opportunity to welcome you as our customer again. Best regards, Top Rent a Car
written by on 30/09/2023
Waiting to receive a car for two hours or more, in bad conditions. Returning the car you have to stand in the same line as at reception, at night, we barely had time for the flight.
Written on: 03/10/2023
Dear Customer,
Thank You for your feedback! We apologize for the inconvenience caused. I would like to know more about your experience so I can help. Please email us and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. - Top Rent A Car
written by Ellar382 on 30/09/2023
All was great from the beginning to the end ! Thé car as clean. It was the template i wanted. Employees were nice and listening… We could get back the car before time as we wanted… Perfect
written by GTLZ on 28/09/2023
A good car, fast check-out and a quick transfer to the airport.
written by 445Lyons on 28/09/2023
Booking directly online was really easy. On arrival at the Burgas office (opposite the airport) we were greeted by the most amazing young gentleman who was extremely friendly, he spoke fantastic English and was amazingly helpful. This member of staff helped with understanding all the paperwork and terms of rental (be warned that Bulgaria still does everything in paper format, so leave plenty of time for all the signing of documents and receipts.) Once all the paperwork was completed, we were handed all the documents for the vehicle and given the key. The parking lot is just by the office and we had to find the vehicle ourselves. The car was the exact model we had reserved, super clean inside and out. The vehicle was a fairly new model and had a lot of mod cons. Lots of sensors, cameras and a sat nav. There are many new road layouts in Bulgaria since we last visited four years ago and different speed restrictions. The car picked up on many of the speed limits but did get a little confused on the new roads. Returning the car was easy enough (we returned to the airport office as it was out of hours.) I did get confused on where to park the car at the airport, so just ended up parking in a normal parking space. The office is a little kiosk in the arrivals hall. You take the parking ticket from the entrance of the airport and hand it in to the staff at the airport Kiosk. The lovely young lady was very friendly. She took the documents, went and found the car to do the inspection (took around 15-20 mins) and returned happy with the vehicle check. She filled out the deposit return forms (a few more signatures required,) and all was completed. Just make sure you leave plenty of time to be able to check in and clear security. It was quiet when we returned but could get busy in peak season. Overall I would highly recommend!
Written on: 03/10/2023
Dear Customer,
Thank you for hiring a car from Top Rent A Car and for taking the time to leave your feedback.
It is very important to us to deliver great cars, a great value honest pricing structure and of course a great level of customer care and we are always pleased to hear from happy customers!
Looking forward to the opportunity to serve you again soon.
Kind Regards,
Top rent a car
written by on 28/09/2023
Car rented for about 10 days. Everything went smoothly from reception to return of the car due to the clear explanations of the staff. Regarding the car itself it was an automatic Clio V with low mileage in perfect state and very clean. I was a bit concerned because I am not very used to automatic cars but after few kilometers I got acustomed to it. The car was equipped with a navigation system that works very well even for remote locations. I had no problems at all with the car altough you needed to be carefull with potholes or road irregularities because the car has low ground clearance and low profile tyres. I think a SUV style car would have been more suitable for Bulgarian roads particularly in the countryside. In total I was very satisfied and I thank the staff for their amability and professionalism.
written by 372Weeks on 26/09/2023
We rented a new Opel Mokka for 44 days. We took it to Romania. We drove 4217km in Romania and Bulgaria. We had to renew the PA for Romania after 24 days. There's a lot of paper pushing with that. Every interaction with staff whether online ,phone or in person was great. I only speak English. Staff English was outstanding. They handled all the cross border details smoothly and efficiently. Everything about the company is great.I choose them hoping for this. They delivered excellence at all levels. We're coming back to BG in January. I'll be renting from TOP again, you should too.
written by Reneez175 on 26/09/2023
Everything from booking on line to picking up the car went without problem. Only suggest one thing, mark the office where you go to return the car. Waited in the office where we picked up the car while those before us were served only to find out it was the wrong office so had to wait in second line.
written by trikoh on 26/09/2023
It has been now some years I’m renting car at Top Rent a Car Bulgaria and I’m very happy with their service, and with the good quality. Prices are also good. I would recommend them without reserve!
written by vdMoore1950 on 25/09/2023
good service ,adventage : new car easy procedure at the collection , and at the return
written by PaulMoreau on 24/09/2023
We felt quite let down in truth as well as being mis-sold to. We booked this company based on it having a presence at the airport to pick the car up from. When we went to the booth we had to queue for over 15 minutes even though there was only a single customer in front of us. There was another man who had dropped a car off. He was getting annoyed because he had been told to wait, and had been waiting for quite a while without being told what he was waiting for. When we reached the front of the queue we were told that the car was actually at ‘head office’ and not at the airport, and we had to get a shuttle to collect the car. The staff member was unhelpful and not at all engaging. When we got to the new location there was another queue to finish the paperwork before we could finally get the car, and we were also told we would have to drop the car off there and not at the airport. The staff at the head office were excellent, and explained the reasons why the car was not where to was promised. However, we received no communication at all prior to this nor a chance to change the booking.
Written on: 03/10/2023
Hi,
We apologize for the inconvenience caused.
We always encourage our clients to directly contact us whenever they experience any inconveniences. We would like to look into this further but need some more information. Please email us with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. Top Rent A Car
written by jeanmichmuch on 22/09/2023
it was a very good experience, vehicle taken to the airport agency of sofia, shuttle to arrive at the depot not to fare, and pick up in very good English and good explanations. The vehicle was very recent and had 1800 kms, no problem during the rental, the return quickly and without surprise, refund of the deposit easily also! I will surely return with TOP RENT A CAR.
written by 61Taylor-Alt on 19/09/2023
Hyundai i20 waiting for us on arrival. It was easy to drive with good visibility. It proved very economical.The staff were very efficient,helpful and spoke English which made things easier when collecting and returning the car. There were no problems at all with the reliability of the car, but it took a little while getting used to the road centre line auto steering correction and road centre line crossing verbal warning! Good deal for me whatever and well presented.
written by IlyaSoldatkin on 10/09/2023
Received the car in poor condition while two brand new cars were available. Doors were difficult to open and close. The cabin was worn out. Bad smell in cabin.
Written on: 18/09/2023
Hi,
Thank You for Your feedback! Our customers' reviews help us to improve the quality of our services!
We couldn’t find your reservation with us. I would be happy to look into this for you. Please email us with your contact information, your reservation or rental agreement number and more details of your rental. Thank You in advance!
Top Rent A Car
Written on: 27/09/2023
Hello,
Reservation 070923058.
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As rated by our community of reviewers
Toprentacar's Response to Hamzaa's Review
Written on: 14/02/2024
Dear Mr. Hamza,
Thank You for Your kind feedback.
Please, do not hesitate to contact us next time when You need car rental services.
All the best!
Top rent a car