Top Rent A Car Bulgaria Reviews - www.toprentacar.bg

★★★★★
4.5 / 5
2523
94.2% of users recommend this
  • Customer Service

  • Value For Money

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Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg
Top Rent A Car Bulgaria - www.toprentacar.bg

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Latest Reviews

★★★★★

“Correct, just what you expect”

Written on: 19/07/2017 by Juliox330 (1 review written)

Correct, just what you expect. Car was ready on expected time. we did a lot of kilometres with the car, that was no problem. car preformed perfectly staff was very helpful, English spoken. … Read Full Review

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★★★★★

“Friendly staff and great service top marks”

Written on: 19/07/2017 by Morrisiy76 (1 review written)

The young man who dropped our car at our hotel was excellent and very professional in his detailed explanation of all the terms and conditions. Unfortunately his mobile credit card reader ran out of paper and he very resourcefully went to a restaurant and acquired a roll of paper from them. When we dropped off the car at then end of our holiday again the staff were fantastic and once they had finalised things we were immediately chauffeured to airport. No waiting around at all… Read Full Review

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★★★★☆

“Good, but not quite great”

Written on: 19/07/2017 by BilbaBill (1 review written)

Hired a little renault captiva. The car was fine and pretty much brand new. The only problem came when I tried to extend the hire. The hotel concierge rang Top Rent a Car for me and then told me that they would email me within half an hour and send me a link that I could use to pay for the extra day. The link never arrived and I had phonically through the day telling me the car was late back and asking me to ring them to arrange an extension, despite them having rung me. The classic… Read Full Review

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★★★★★

“Easy ”

Written on: 16/07/2017 by KMok (1 review written)

Good service. Top rent-a-car representative was waiting for me at the airport and took me to the office, where after a short wait they gave me the car as, which was as described. returning process was also easy and had no problems. Definitely will use them again and recommend them to friends should they need a car when travailing to Bulgaria… Read Full Review

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★★☆☆☆

“Nightmare aa soon as I got off olane”

Written on: 04/07/2017 by Varnamania (1 review written)

I visit Varna airport 3 - 4 times per year. I have never been treated so badly by a hire company they tried to charge me the cost of hire again when it was paid in full months beforehand There were many problems sorting out the hire mix up and people were cuimg bhind me and were pretty annoyed eventually sorted and low and behold it was all paid for.pretty embarrassing I would say that the company has done absolutely nothing but try to charge me more for everything they possibly could. I have… Read Full Review

Toprentacar's Response to Varnamania's Review

Written on: 06/07/2017

Dear Customer,

Thank you for your feedback!

Please contact with our customer service department by email and provide more information about your reservation in order to investigate your case.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Nice new car, good price”

Written on: 02/07/2017 by Hannahs436 (1 review written)

Their website was really easy to use. It was easy to find the car of the right size, with the right features for our needs. The staff were also easy to work with after our initial booking when we needed to make some alterations to our plans before our arrival. The car was brand new and in great shape -- no mechanical issues. I would definitely use Top Rent-A-Car again. If there was any downside, I would fault the manufacturer of the in-car GPS -- we had some misdirections, but nothing too… Read Full Review

Toprentacar's Comment

Written on: 03/07/2017

Dear Customer,

Thank you very much for your kind words!

Our team always strive to provide professional services to all our customers in order to contribute for their good vacation or business trip and to be nice memory to remember.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“Location pas cher et de qualité ”

Written on: 02/07/2017 by ljJacobs401 (1 review written)

Bon accueil Voiture récente et en bon état Bons tarifs Bien situé dans gold sanďs… Read Full Review

Toprentacar's Comment

Written on: 03/07/2017

Dear Customer,

Thank you for your feedback!

We will be very pleased to be at your services when you need to rent a car in the future.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Nice and easy to book. Best prices around. Quick and...”

Written on: 02/07/2017 by xgWilkinson461 (1 review written)

Nice and easy to book. Best prices around. Quick and efficient service. Would recommend… Read Full Review

Toprentacar's Comment

Written on: 03/07/2017

Dear Customer,

Thank you for sharing your opinion!

The main purpose which we always have had and will have is to be maximum efficient for our customers.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★☆☆

“Disappointment in car supplied”

Written on: 02/07/2017 by dreamholiday22 (1 review written)

After using Top Rent for a number of occasions over the years it was very disappointing to be given a battered and scratched Opel Astra estate as a hire car as the car ordered was a Skoda Octavia estate which was ordered 6 months prior and was supplied by Low Cost Car Rentals.May have to review future car rental requirements. Very disappointed to say the least… Read Full Review

Toprentacar's Response to dreamholiday22's Review

Written on: 03/07/2017

Dear Customer,

Thank you for your feedback!

The opinion of our customers is highly appreciated. We would like to inform you that this car class which was on our website Skoda Octavia was announced as "Skoda Octavia or similar" and providing exact make and model was not guaranteed. In section Car Fleet every customer was able to see what kind of vehicles consist this car class.
From the beginning of March our car fleet was renewed and all car classes for which you can find offers on our website are Guaranteed make and model. Also almost each vehicles which we have are brand new one 2016/2017 year of production.

We will be very happy to meet you again in order to improve your opinion.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“perfect ”

Written on: 01/07/2017

Excellent service , well done from all staff!!Defiantly I'll recommended to my friends… Read Full Review

Toprentacar's Comment

Written on: 03/07/2017

Dear Customer,

Thank you for your kind words!

We are very proud to hear that our customers are satisfied from our service and will continue working in the same direction.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Excellent service , better than the big international...”

Written on: 28/06/2017 by Loganm120 (1 review written)

Very good service , cars was clean , staff helpful . will use them again… Read Full Review

Toprentacar's Comment

Written on: 03/07/2017

Dear Customer,

Thank you for your feedback!

Our team will be at your disposal anytime when you need to rent a car.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“Car Hire in Bulgaria”

Written on: 26/06/2017 by Monahan1988 (1 review written)

Excellent service from the guys at Varna Airport from start to finish. Liked the free gift too - though I would prefer a discount off my next booking… Read Full Review

Toprentacar's Comment

Written on: 03/07/2017

Dear Customer,

Thank you for sharing your experience with us!

Our company has program for loyal customers called MyTop. Every customer who have used our service is member of this program. Making your next reservation directly with us /by phone call, mail or website/ you will be provided with personal discount.

We will be very glad to meet you again as our customer.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★☆☆

“Basic car rental Sofia”

Written on: 25/06/2017 by ElsJan (1 review written)

Car was too old and unsuitable for roundtrip. We asked for the smallest car and got a five passenger Chevrolet which consumed far too much gasoline and had bad power steering. Poor service at pick up as well as delivery. Basic English. Messy and confusing… Read Full Review

Toprentacar's Response to ElsJan's Review

Written on: 03/07/2017

Dear Customer,

Thank you for your feedback!

The car fleet of Top Rent A Car consist brand new vehicles 2016/2017 year of production and Chevrolet Aveo is not part of them. Also providing specific make and model is guaranteed for this car fleet.
Basic importance has the fact through which website and how you made your reservation. Please send us more details on our email in order to check.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★☆☆

“Far walk to the parking,special if you come back, 2...”

Written on: 25/06/2017 by 161Sherwood (1 review written)

Far walk to the parking,special if you come back, 2 times walk. The 20 euro for bring back the car at 8 in the mrorning what on an airpong are normal working hours. By bring back the car, for my fieling de boy was very dissapointed noting to find. You don't see me back… Read Full Review

Toprentacar's Comment

Written on: 03/07/2017

Dear Customer,

Thank you for your feedback!

We always appreciate the opinion of our customers. The standard working time of each office which we have is 09:00 AM - 19:00 PM. Providing professional service of all customers is priority number 1 on which our policy is based.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Great service”

Written on: 24/06/2017 by qiCombs177 (1 review written)

Great service, friendly staff, overall good experience and would use them again!… Read Full Review

Toprentacar's Comment

Written on: 03/07/2017

Dear Customer,

Thank you for your feedback!

Providing high quality services at competitive prices is considered as main goal which our company strive to achieve.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★☆

“I will use your company again”

Written on: 23/06/2017

I have used your company before when flying into Sofia and traveling to St Vlas area to my apartment. This trip In 2017 my wife and I used a Ford Fiesta for the holiday. So what factors made us choose your company ? 1. Firstly, the website was easy to use and gave us all the information and gave us a sense of confidence in your business. 2. The price was competitive. 3. It was convenient to pick up the car at Burgas airport. The excess exemption insurance you offer is not as cheap as in… Read Full Review

Toprentacar's Comment

Written on: 03/07/2017

Dear Customer,

Thank you for sharing your experience with us!

Making comfortable the vacation of our customers will always make us happy. Our team pay a lot attention on customer's opinion and their ideas as we are constantly search for development. Be informed that our website it is announced mobile UK number to which you can contact us 24-7.

Kind Regards
--
Top Rent A Car
Customer Service

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★☆☆☆☆

“The guaranteed make and model is not so guaranteed!!! ”

Written on: 23/06/2017 by MitchellFoley456 (1 review written)

“We come often to Bulgaria for our business and this time we decided to try this rent a car company. When we booked our car it was Passat sedan model and the reservation was with guaranteed make and model. We also paid 20 euros for out of working time pick up of the car. Now once we arrived at the airport we had to wait about 30 min until we were picked up by extremely unapproachable guy and dropped at their parking where we had to wait another 40 min until they give us the car since there… Read Full Review

Toprentacar's Comment

Written on: 03/07/2017

Dear Customer,

Thank you for your feedback!

According our rental terms and conditions all car classes which are on our website are with guaranteed make and model. In case that vehicle from the reserved car class is not available due to some reason we provide only vehicles from higher class without any additional charges. In case that no higher car class is available because of the high busyness we can offer other type of car and the price will be reduced for that. All this information can be found on our website "Rental terms" section.
When a customer collect vehicle and notice some damage which is not listed he can call us 24-7 and inform us about it.
In order to investigate your case please send us to our email your reservation details so will be able to check and revert to you.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Very efficient service”

Written on: 23/06/2017 by Chandler120 (1 review written)

Having found this company via an Internet search, I booked online and paid upfront as the fees seemed reasonable. On arrival apart from a slight wait to be served the process was seamless. Hired a nearly new Ford Fiesta automatic which was easy to drive and fuel efficient. Returning the car was also easy - fortunately we had not had any mishaps with the car so I cannot comment on the service in the event of an accident. The only thing that I did not like was that the car was clearly advertised… Read Full Review

Toprentacar's Comment

Written on: 03/07/2017

Dear customer,

Thank you for sharing your experience!

We highly value all our customers and provide them with professional service is something that we always strive.For customer's convenience all stickers for the vehicle can be removed. We remain at your disposal anytime in the future and will be very please to have you again as client.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“Great service and English speaking staff”

Written on: 23/06/2017 by TitusBenson41 (1 review written)

Convenient delivery of rental vehicle to our hotel at Golden Sands and collection in Sofia for our 4 day rental… Read Full Review

Toprentacar's Comment

Written on: 03/07/2017

Dear Customer,

Thank you for your feedback!

Providing nationwide service has been develop for customer satisfaction and our team will always seek to make customers glad from choosing to share their vacation with our vehicle.

Kind Regards
--
Top Rent A Car
Customer Service

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★★★★★

“June car hire”

Written on: 22/06/2017 by Jalou21 (1 review written)

Great service again. Met at arrivals and although they were very busy we were dealt with fast and efficiently, same service on departure, No problems and will be back again… Read Full Review

Toprentacar's Response to Jalou21's Review

Written on: 03/07/2017

Dear Customer,

Thank you for sharing your opinion!

Our team always tried to be friendly, professional and maximum efficient during the booking process and rental experience of our customers.

Kind Regards
--
Top Rent A Car
Customer Service

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