Escape Trips Reviews

★★★★★
4.7 / 5
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Latest Reviews

★★★★★

“Brilliantly Organised Stag”

Written on: 28/07/2014 by mtizzard11 (1 review written)

We went with Escape due to their good price and the fact it was easy and quick to speak to a sales representative. We organised a price and a package tailor made to my Groomsman and quickly put down a fair £50 deposit for the whole group. We were advised to pay by a certain date and this was done with one quick phone call again speaking to the same rep who had all my details ready from my booking. Very professional. We arrived in Bournemouth where the rep behind the counter knew we were with… Read Full Review

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★★★★★

“Smooth operators ”

Written on: 23/07/2014 by Gkeaney (1 review written)

Found these guys from a random Google search, along with a few other similar companies. Escape stood out from the rest initially with a very clear website and then soon as I made contact their staff were exceptional making them an easy choice. I was initially skeptical going through a third party for various elements, figuring the cost would become inflated but wasn't the case, and allows for more flexibility and changes, which unfortunately I had to go through given how stag party numbers are… Read Full Review

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★★★★★

“Stag Weekend Newquay July 2014”

Written on: 21/07/2014 by Peteskevington (1 review written)

Escape trips organised an absolutely fantastic stag weekend in Newquay on the 18th, 19th and 20th July 2014. The hotel was fantastic and the quad biking at the ATV Centre was the best quad biking any of the group had ever done. We can't thank Escape Trips enough. Escape trips were very quick to answer any questions we had when booking. I would thoroughly recommend them to anyone thinking of booking a stag or hen weekend… Read Full Review

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★★★★☆

“Great hen party”

Written on: 09/07/2014 by Natasha1979 (1 review written)

I organised my friends hen weekend and decided on Escape after talking to several different agencies as they were the most helpful and offered the most sincere advice. We went to Bristol and started our day with Its a knockout which was brilliant! The day was so much fun and after saying we weren't fussed whether we won or lost we soon got competitive and came 6th out of 35 teams! The team who organised the events were great fun also. We stayed in apartments in the town centre which were nice… Read Full Review

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★★★★★

“Stress free fun”

Written on: 09/07/2014 by Flappers (1 review written)

What a professional group of people who made an extra special time absolutely fun and stress free. Our hen weekend to Newcastle was fun packed from start to finish. All activities were as specified and actually underestimated if anything. Any queries I had during the weekend were answered promptly and efficiently. The choice of venues and distance from accomodation was spot on. A great weekend and will highly recommend this company to everyone.... Thanks team. The food at the restaurants was… Read Full Review

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★★★★★

“A Great Experience and Excellent Value for Money! ”

Written on: 08/07/2014 by The_Naked_Runner (1 review written)

I received excellent and genuine (an important factor to me) support throughout the planning of my event. The team were very friendly, knowledgeable and informative about the activities they sell and the area of Bristol that my event was held in and around. They were flexible to my needs and even added us to a restaurant of my choice that I don't believe they used before. The stresses of organising a stag do were considerably reduced as each guest is required to pay for their weekend themselves… Read Full Review

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★★★☆☆

“Sorry, not great!”

Written on: 07/07/2014 by Karenwelsh (1 review written)

I used escape to book my sister's hen weekend and can't say I was impressed! After submitting my initial enquiry I was bombarded with calls and emails from escape but after I booked I found it difficult to get an answer to any email enquiries I had. When phoning the company it would often say the number was not recognised... not great! We had a few changes with our booking which couldn't be helped but I didn't feel like escape did anything to go over and above when making these changes- poor… Read Full Review

Escapetrips's Response to Karenwelsh's Review

Written on: 08/07/2014

Thank you for your feedback and I’m sorry to hear that there were some aspects of your booking that you were not happy with.

We endeavour not to bombard customers with calls and emails and after looking at the booking log we can see that we sent one follow up email 2 days after sending your quote and then we exchanged a number of emails with you and your sister when we were responding to your queries.

We cannot explain why you had problems contacting us by phone. The phone number displayed on our website and in our emails is correct and unless there was a temporary fault on the line there is no reason why you would not have got through. We have not had any other customers report any issues with the phone number.

We are extremely flexible when group sizes change. However, our quotes and confirmations state that the hen goes half price when you book for 15. If the numbers drop below this the discount no longer applies. Your group size then increased back to 15 just 5 days before you travelled and we were able to accommodate the extra person. However, this did mean that an extra apartment was required and this required an additional payment. We waived the late booking fee and we also reapplied the 50% discount for the hen, which was deducted from the additional charge.

Please could you advise which activity provider was only booked for 14 as all numbers were amended to 15. We have also contacted each supplier since receiving your review and they have all confirmed that everything was booked correctly for 15.

I’m sorry to hear that you weren’t happy with the Karaoke Bar. It was booked correctly and so we will investigate why they were unprepared for your arrival. With regards to the location this is now the only Karaoke Bar in the city centre and the address was provided on your itinerary. We are grateful for your feedback about the lack of songs in English and we will raise this issue with the owners.

We always welcome customer feedback so that we can improve our service and hope that this reply clarifies the issues that you have raised.

Kind regards,
Escape

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Karenwelsh's reply to Escapetrips's Comment

Written on: 08/07/2014

To be honest I don't really want to go back and forth over this as I have explained how my "experience" with escape made me feel. However...

I wonder if your call log takes into consideration missed calls and voicemails. To be fair all the companies I had sent an enquiry to were the same.

When I cancelled the original 15th person which would have meant my sister paying full cost, the advisor said they would see what they could do regarding the £91 now due. I never heard anything back regarding this until weeks later when they contacted me over some confusion with payments. (Payments put through on your side without a name) It was only at this point I was told there was nothing that could be done and she would have to pay the full amount.

Yes the £15 admin fee was waived but that was the only "token of goodwill" that was offered to us. It was only AFTER the 15th person had paid that we were told of the extra apartment and additional cost to pay. Even although I had emailed to see if it was ok to add her on ie would this cause any problem. I was told this would be fine but to pay as ASAP- no mention of a potential increase in costs. I would have said to the 15th person they couldn't book if this had been the case.

Yes my sister didn't have to pay the full £182 in the end but the £91 she would have received as a refund was used to pay towards the £165 now due. So she didn't actually get that back.

Our cocktail class was set up for 14 ie 14 chairs & glasses. We then had to shuffle stools etc to accommodate one more. This may sound trivial but when you have tried to pay attention to every detail it doesn't look good.

I contacted the karaoke place when I received the itinerary (after the booking had all been changed and paid) to check how long we had the booth for and happened to mention we had changed to 15 and the manager I spoke to said this hadn't been updated with him. Yes the address for the karaoke was on the itinerary but I received this 3 days before we went- a bit late to change our booking. It is hard when you do not know a city to judge where things are looking on a map. Hence why I chose to use an "expert" company.

Even the tone of your reply doesn't shout good customer service as it seems as though you are questioning my experience with your company.

I certainly will not recommend escape to anyone and I have in fact already advised a friend who is organising a hen for next year not to bother booking with you.

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★★★★★

“Best weekend ever”

Written on: 05/07/2014 by Mattwells0906 (1 review written)

I used escape trips to organise my stag do in May 2014. The website was quick and easy to use and soon my stag do was all booked and aranged for me hassle free. The hotel they booked me was brilliant for the money and the activities were great and overall I was very pleased with the whole weekend couldn't fault a thing my mates getting married soon and will no doubt use them again thanks escape trips !!! 10/10… Read Full Review

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★★★★★

“Fabulously simple and easy to get the best stag do”

Written on: 02/07/2014 by hunkhero4 (1 review written)

I booked this stag do about 4 months ago and escape helped me through every step they were easy to contact and made making changes to numbers and everthing simple and easy they put us in great hotel in torquay the richmond organised the clubs for the evening and made it all run so smoothly if your having a stag do dont hesitate to use this company… Read Full Review

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★★★★☆

“Great Cardiff Stag package!”

Written on: 02/07/2014 by BruceCooke (1 review written)

I'm very glad that I found Escape Trips online, after being asked to organise a stag do last minute. They were able to offer a decent price for a brilliant package. We got a fair rate for the Copthorne Hotel, about 15 mins out of Cardiff City Centre, based on twin rooms and an extra camp bed (still comfortable). The breakfast was particularly good and it was much needed after some heavy nights. The comedy club on Friday night was worthwhile and, although the first act was poor, the second… Read Full Review

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★★★★★

“Absolutely Fantastic Weekend!!!”

Written on: 18/06/2014 by Traceisace (1 review written)

Escape Trips made it a totally hassle free trip which was unforgetable and everyone involved went that extra mile. They made taking everyones money easy and tailored our trip with every addition we wanted to make. The staff are accommodating and friendly. If I ever have to organise another trip I will definitely come back to them. Hotel accommodation was sooh clean that one of my ladies on our henweekend opened her door and there was a man dusting the top of her door frame, lol. Thank You… Read Full Review

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★★★★☆

“Great service, and had a great weekend.”

Written on: 14/06/2014 by JohnJackson1 (1 review written)

Escapetrips made the weekend a lot easier to organise and were very accommodating with people’s different requests, i.e only stay one night or just attend the events. They provided a great service and were very helpful with any queries I had. Certainly would consider using them again. … Read Full Review

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★★★★★

“Fab weekend”

Written on: 11/06/2014 by amiehawkes (1 review written)

I used Escape events to plan my friends hen weekend and was not disappointed. The weekend went without a hitch, and everyone had a great time. Communicating with Escape was easy, they always replied to my emails and phone calls quickly. Payment was processed quickly and we were sent itinerarys in enough time to plan the rest of our trip. The accommodation was fabulous, and we are already looking for another excuse to visit again. Thanks Escape. we will all definatly recommend you to anyone we… Read Full Review

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★★★★★

“Escape helped organise a stag in Bristol, excellent work”

Written on: 11/06/2014 by enhughesiasm (1 review written)

Escape were very helpful. The process was simple to go through, plenty of options were available, and it made payment and organising smooth. I had a few queries during the process but Escape answered them promptly and easily. All in all I'd definitely recommend them for anyone looking for assistance in organising a stag or a hen experience… Read Full Review

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★★★★★

“Stag Afternoon, Evening”

Written on: 28/05/2014 by TelC (1 review written)

24/5/14 escapetrips organised an evening in London plus hotel and entertainment for my cousins stag do, (17 of us). Hotel was Pembridge Palace Hotel, great little hotel, staff friendly, let us use a ground floor room to store our belongings, so that we did not have to carry them around the local pubs. After checking in around 17.00pm, we found the room and bathroom to be very clean. Our first trip out organised by escaptrips was to Comedy Club, Camden, what great entertainment, the comedians… Read Full Review

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★★★★★

“Absolutely brilliant company ”

Written on: 20/05/2014 by Olynicholls1 (1 review written)

Just come home from my stag weekend in cardiff for 14 of us and have to say it was amazing. Used escape to organise everything and they were great. The best man and I told them what we would like and from there escape booked and sorted everything out without us having to worry about anything. They came up with the price per person ( was even cheaper than booking it ourselves ) and that was it!!!!!!! Why any one would want to sort it out themselves I don't know. Escape we're professional but… Read Full Review

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★★★★★

“Great first stag!”

Written on: 16/05/2014 by philh87 (1 review written)

This was the first stag do in our group and pleased to say it went really well! We did an early morning White Water Rafting session in Cardiff - which everyone agreed was bang on! Then over to Bristol, the hotel was spot on, great pool for the hangover the following morning and the staff really fair with us! Lots of bars through the afternoon and evening then ended up at the Nightclub where guestlist had all been sorted in advance. Booking service was good too, especially the ease of group… Read Full Review

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★★★★★

“Bournemouth Bash”

Written on: 12/05/2014 by Owena426 (1 review written)

We enjoyed a great night out in Bournemouth thanks to Escape Trips. The online booking was very straightforward and all the staff were very helpful with any queries we had with booking up and the hotel information. The VIP cards came in plenty of time before the weekend away. The Hotel we stayed in was very welcoming even when we came back in the early hours. Many thanks… Read Full Review

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★★★★★

“Thorough excellent service from Escape Trips.”

Written on: 10/05/2014 by Richardsoniv162 (1 review written)

Escape organised our recent trip to London for my friend's stag do, it was a great weekend! We selected only elements we wanted to include and they put the package together in a very professional and well organised manner. They're clearly experienced in what they do and they understand the customer's point of few very well; very helpful too with coordinating booking times into the various aspects of the weekend. They also offer great flexibility in how payment is made (one person making the… Read Full Review

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★★★★★

“Fantastic Stag Do”

Written on: 26/04/2014 by MacGregor309 (1 review written)

The staff were amazing, so much information was given and time taken to ensure the stag do was perfect. The Key elements i liked were the fact everything fell into place so well. The apartments were great and the activity was alot of fun. The food places part of the package were very nice and each person who attended were very happy with the package as whole I had no issues with the stag do or staff. Thank you again … Read Full Review

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