Singletrack Bikes www.singletrackbikes.co.uk Reviews
Latest Reviews
★★★★★
“Great Price & Service”
Written on: 19/06/2013
Not much to say except really great service. Thankyou.. :-) (read more)
★★★★☆
“cant complain”
Written on: 19/06/2013
Ordered pins for V8 pedals so probably the smallest most insignificant thing they stock. They came in an envelope. As expected really. (read more)
★★★★★
“Singletrack Bikes”
Written on: 18/06/2013
Good range, good service, quick delivery, recommended... (read more)
★★★★★
“top notch service”
Written on: 17/06/2013
Speedy delivery. Arm warmers as described - great quality, very good value for money. Only one snag - although they were a unisex small they were too big (for a size 10 female). Great for a father's day present though! (read more)
★★★★☆
“Initial Delivery never arrived but replacement sent”
Written on: 17/06/2013 by Jamie (4 reviews written)
Ordered a low friction seal kit which didnt turn up, I got in touch with the shop and they promptly sent me a replacement. Great customer service, thanks :) (read more)
★★★★★
“Good service, great prices. ”
Written on: 17/06/2013 by CupraR (1 review written)
Very easy to use website. Great prices with quick delivery. Used quite a few times now and would definitely use again. Good array of products. (read more)
★★★★★
“Singletrack bikes – highly recommended!”
Written on: 13/06/2013 by sizerpro (1 review written)
Since ordering my bike through the cycle to work scheme, Singletrack Bikes have been extremely helpful, and ensured a super quick delivery. My bike arrived in one day after despatch, from Scotland to London. Very impressed. The advisor was swift in response to all of my enquiries and ensured the bike would be a suitable fit for my height. Excellent service AND value. Although I live a fair distance from the shop, I will most definitely use again. (read more)
★★★★★
“Spot on guys and girls thanks again”
Written on: 25/05/2013 by Jamiesx (1 review written)
Fantastic Communication, was able to track my bike and most Importantly it was a good Build and Delivered with no delays. Will Definitely be using this site again. (read more)
★★★★★
“Great Price, Good Communication & Fast Delivery!”
Written on: 24/05/2013
Singletrack bikes not only offered the best price I could find for the bike I wanted, but delivery was free! My order was quickly confirmed by email. Another email arrived the next day, confirming the dispatch and giving tracking details. The bike arrived safely (in the East Midlands) the next day. Can't fault this service and price. Highly recommended. (read more)
★★★★★
“Ordering and receiving”
Written on: 24/05/2013
Pleasure to deal with fast delivery very happy with the service (read more)
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Showing 1 - 10 of 176 Reviews
★★★★☆
“Excellent Service”
Written on: 24/05/2013
Easy to order on the website and delivery very efficient. Very happy with the service received. (read more)
★★★★★
“Great Web Shop - I'll Be Back!”
Written on: 23/05/2013 by Tref (1 review written)
I needed a pair of folding 2.25 Cinders in a hurry after wrecking my last set last weekend and with a race coming up this weekend. Folding 2.25 Cinders aren't the easiest tyres to come across and many you find are in fairly poor condition. This pair were at a very fair price, nice and fresh and no sign of delamination (sometimes an issue with Cinders) - and best of all delivered in double quick time - I was initially a little concerned about the advertised 2-4 days delivery but this was... (read more)
★★★★★
“Great quality, fast service and best price.”
Written on: 23/05/2013
I searched a number of sites to find genuine Shimano spares to service my hubs. Single Track Bikes had the parts in stock and at a very competitive price. The order was dispatched promptly and arrived in time to get my bike back on the road quickly. I'll be checking here first in future. (read more)
★★★★★
“Service above and beyond”
Written on: 22/05/2013
I recently bought some fork seals from Singletrack, but owing to my foolishness bought the wrong items on both occasions. I sent the parts back and was refunded completely and without question. The guys on the phone couldn't have been more helpful and i will happily use them for all my bike part needs from now on. Good work singletrack! (read more)
★★★★★
“Shoes for Cycling and Walking”
Written on: 22/05/2013
These Giro Jacket Shoes (the black and white style) are as good as they look. They have firm, flat soles which transfer power well when pedalling, yet are flexible and stylish enough for comfortable walking (not the duck-like waddle caused when wearing weirdlooking superstiff cycling shoes with cleats). (read more)
★★★★★
“Thank you Singletrack!”
Written on: 21/05/2013 by lofty9999
I ordered a Park pk63 pro tool kit. It came quickly, was well packaged and at a fantastic price. What more can you ask for?. I'll definitely be using Singletrack again! (read more)
★★★★★
“ Pearl Izumi Elite Barrier Vest - Great Product & Price!”
Written on: 21/05/2013 by CathyTate
I bought this Pearl Izumi Women's Elite Barrier Vest (Gilet) at a knock down bargain price as it was not the newest model with the black flashes on. However it is an excellent gilet - windproof and waterproof, comfortable, with a nice feel to the fabric and great styling and fit. I chose the 'screaming yellow' for visibility on the road, and I love wearing it. The delivery was very prompt and free and I contacted Singletrack Bikes before ordering it and they were very helpful. I will... (read more)
★★★★☆
“No problems”
Written on: 21/05/2013
Great price, delivery, and they answer your emails! (read more)
★★★★★
“how all shops should be”
Written on: 21/05/2013 by m4rtindoyle
very helpful, product as described good fast delivery highly recommended (read more)
★★★★☆
“online shopping”
Written on: 21/05/2013 by gazza61
all as stated cheap price quality goods delivered timely !! (read more)
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Showing 11 - 20 of 176 Reviews
★★★★☆
“Order placed and recieved as expected”
Written on: 21/05/2013 by thomasbarrett
A very smooth transaction, purchased from STB pricing was highly competitive, delivery came quickly and overall very happy. (read more)
★☆☆☆☆
“To good to be true”
Written on: 16/05/2013
Checked online stock and placed an order for a pair of Continental UST tyres at a good price. Thought things were to good to be true when 24 hours later an automated email informed me of no stock. Reminds me of the 1990s when this practice was common place. (read more)
★★★★☆
“Giro LX Pittard mitts”
Written on: 15/05/2013 by colnagolover (1 review written)
Superb quality product with perfect palm/ulnar area padding - very nice to wear and very good to use. Version purchased was 2012 version - price offered was brilliant, less than half the cost of 2013 model in competing stores. At the price paid, there is not a better cycling mitt on the market and I have no negative comments. (read more)
★★★★★
“Great service, friendly helpful staff”
Written on: 11/05/2013 by Swhite99
Great service in ordering my new bike, I live locally and they built it up too took it straight to inners and got a bunch of best times. Helpful, friendly staff. (read more)
★★★★★
“Excellent service”
Written on: 09/05/2013 by AJ1986
Order was dispatched very quickly and I received it the next day. All for less than anywhere else. Can't say fairer than that. (read more)
★★★★★
“Best price on the net.”
Written on: 03/05/2013 by Drumnagorrach (1 review written)
Crank brothers eggbeaters, best price on the net ,fast dispatch,free postage. Look out Chain reaction cycles ,Singletrack is knocking on your door!! (read more)
★★★★★
“very good service ”
Written on: 25/04/2013 by ewanjchapman (1 review written)
Very good and quick service ordered things on the Friday afternoon and everything arrived on Tuesday was sent an email to say had been dispatched them arrived the next day would use the company again prices are very good and free UK delivery £20 order (read more)
★★★★★
“Great Service”
Written on: 24/04/2013 by Francobianco
The guys at Singletrack were very helpful, courteous and efficient, particularly given that I messed up my order the first time. Highly recommended. (read more)
★★☆☆☆
“Very slow dispatch”
Written on: 20/04/2013
It took a week until they dispatch the order (2pcs of spare parts), however Royal Mail did very well. They delivered within a day. (read more)
★★★★★
“One of the Best”
Written on: 10/04/2013 by Petcon
Excellent company to deal with, friendly, competitively priced, and fast delivery. What more can one ask for. The purchased products were just as stated on their website, can't say that about some other companies I've dealt with. I felt completely confident when dealing with them; so much so I have already recommended them to my friends. I will certainly deal with them again. Well done Singletrack Bikes! (read more)
See next 10 reviews
Showing 21 - 30 of 176 Reviews
★★★★★
“Simple”
Written on: 06/04/2013 by Lola81 (1 review written)
Service was absolutely brilliant. KNew what bike I wanted and after speaking to they, they knew what upgrades I needed/didn't need. The bike only took 10 days to be made up with the upgrades and delivered to my door and that was over the Good Friday Easter Monday too. Everything was sorted over the phone and email and was really quick reliable service. Will not hesitate to use single track bikes again. Brilliant (read more)
★★★★★
“very good transaction and communication ++++++”
Written on: 03/04/2013 by deelbe69
tres bonne transaction et tres bonne communication ; produit conforme et livraison dans les delais . (read more)
★★★★★
“good fast delivery and very helpfull”
Written on: 28/03/2013
good fast delivery and very helpfull (read more)
★★★★★
“Bell Bike Helmet”
Written on: 22/03/2013
Very pleased with the item, the packaging, the delivery time and the cost. (read more)
★★★★★
“Great service & great price”
Written on: 20/03/2013 by Lkgldng
Received a far better deal than I could find anywhere else. Initially ordered the wrong size and returning was hassle free and customer service responded quickly (read more)
★★★★★
“ZEFAL Air Profil FC01”
Written on: 20/03/2013
This pump arrived from Singletrack the next day, they offered the best price. The pump is worth every penny, performs well and packs small. Best choice if you need a compact pump without a direct connect to tyre valve. The built-in extension hose has a good quality adapter which fits Presta or Schrader valves. The telescoping design means you have high volume and high pressure in a single action. 32mm diameter, 200mm long. Good choice travel pump (read more)
★★★★★
“Great”
Written on: 18/03/2013
Gloves arrived very promptly and hands are now very warm. Excellent service. Thank you (read more)
★★★★☆
“Distance no problem!”
Written on: 15/03/2013
Although Singletrack are at the other end of the country, their service is like the local bike shop! Communications were good and the service friendly. (read more)
★★★★★
“Excellent Customer Service”
Written on: 15/03/2013 by JMayes (1 review written)
I recently ordered a Continental Der Kaiser tyre which unfortunately wasn't as described on the website. However I had the pleasure to deal with a man who immediately dealt with the problem and discovered it was a problem with the suppliers description. Would like to thank him for his superb customer service skills and prompt refund. I would recommend Singletrack bikes to my friends and will definitely use in the future. (read more)
★☆☆☆☆
“No communication and no delivery”
Written on: 15/03/2013
I tried to order something from singletrack bikes recently. The order status remained 'not processed' for nearly a week, at which point I tried to cancel my order by email. I tried to call them numerous times beforehand but just received a voicemail messsage explaining that they were busy serving customers in the shop. They haven't made any attempt to contact me to explain what is going on. Very frustrating. I've since placed a new order with Spa Cycles, and it was delivered the next day!... (read more)
Davygravy79's Comment
Written on: 15/03/2013
Hi there,
I am very sorry to hear about your negative shopping experience with us.
We are up to date with emails and communication at the moment and every customer gets email updates on the progress on their orders so I suspect our emails have been going into your spam folder as we are pretty good at progress emails. I currently have no outstanding order cancellation emails so I'd be keen to hear from you to find out what has gone wrong and where.
There are only 2 of us here and we work really hard to try to get it right, but sometimes something goes wrong and there is usually a good explanation and we like to keep our customers happy.
Best Regards
Dave
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Showing 31 - 40 of 176 Reviews
★★★★★
“Super fast delivery and the best price”
Written on: 15/03/2013
I was looking for an inexpensive showerproof jacket to wear on my bike when I came across the Polaris Aqualite which seemed to fit the bill. Having read some of the reviews online I was really pleased to find that Singletrack Bikes were selling it at half price, whereas all the other outlets were selling it or very near the RRP. I was even more pleased to find that having ordered it on Tuesday night it arrived on Thursday. It's a great little jacket, understated in a simple block colour... (read more)
★★★★★
“Amazingly good customer service!”
Written on: 14/03/2013 by henrywinchester
I bought a derailleur hanger for my road bike, it was delivered promptly but I found it didn't fit on my bike. Totally my fault, but I contacted Single Track and they agreed to refund me, even though I'd opened the packaging. Will definitely be shopping here again in future. (read more)
★★★★★
“Saracen tufftrax”
Written on: 13/03/2013 by Mav-aberdare
E-mailed that came back with answers. Bike delivered built as required. Very happy! (read more)
★★☆☆☆
“Very, very slow service. Ordered sunday Feb 24 & only...”
Written on: 12/03/2013
Very, very slow service. Ordered sunday Feb 24 & only sent out today, March 5th. Hope it arrives soon (read more)
Davygravy79's Comment
Written on: 12/03/2013
Hi there, I am very sorry to hear you have not had your goods yet. If you have not already done so please email us your particular details so we can look into this right away and see what is causing the hold up.
Many Thanks
Singletrack Bikes
Reply to this comment
★★★★★
“Singletrack”
Written on: 11/03/2013
Excellent web site, easy to navigate so was able to find what I wanted quickly. Once the order was placed, order was despatched within a day and despite being part of the Christmas post rush, it arrived soon after. Good value too! A happy customer (read more)
★★★★★
“wonderful customer service !”
Written on: 04/03/2013
My partner was after a GPS thingy. . .I ordered it online, as this site had the best price I'd seen ! Paid for it, then realised that the shop was fairly local, so phoned up & asked if we could collect. They didn't have the model we'd ordered in stock, but would have it in the morning the following day. My partner went to collect & was given an upgrade at no extra cost. The staff were friendly & helpful & we were very pleased with their service. We would highly recommend Single Track Bikes... (read more)
★★★★★
“1st class service”
Written on: 21/02/2013
wanted tifosi medium track frame in world champ colours and didnt let me down thnx (read more)
★★★☆☆
“still awaiting delivery week after ordering item ”
Written on: 17/02/2013
Ordered item on 9th Dec but wasn't said to have been dispatched until 14th Dec, so still awaiting delivery. Hope item arrives before Christmas. (read more)
★★★★★
“service was simple, quick and cheap, what more could...”
Written on: 17/02/2013
service was simple, quick and cheap, what more could you want? (read more)
★★★★★
“Excellent service”
Written on: 17/02/2013
I had to contact the company by telephone, the sales man was excellent very efficient and my parcel arrived very quickly by post. (read more)
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Showing 41 - 50 of 176 Reviews
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Davygravy79's Comment
Written on: 16/05/2013
Hi there, thanks for your review. Please note we take all feedback seriously.
I would like to say in our defense these occurences are very rare. It is a lot of work to maintain accurate stock levels due to not only selling on the website, but in the shop, on ebay and amazon, etc so keeping track between all of those locations is more complex than you might think.
Also there are returns to consider being booked back in properly to the correct place and other factors which create errors. There are something like 15,000 product codes on the system and while we are proud of how well we manage, we are of course open to human error which will occasionally happen.
We are very sorry though that we let you down. I can assure you it is not common place here.
Best Regards
Dave