Cash 4 Phones Reviews - www.cash4phones.co.uk

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★★★☆☆
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★★★☆☆

“CASH 4 PHONES”

Written on: 27/11/2013 by Leece1977 (1 review written)

I posted off my partners phone on the 7th November. Having heard nothing from the company and my profile still not indicating phone received I e-mailed the company...I checked reviews relating to the company which didn't paint a pretty picture of them.... I emailed constantly and sent a recorded delivery letter and still no reply... I gave up hope of ever receiving the money when I received a call apologising for the delay and was advised that the delay was due to a technical hitch... They… Read Full Review

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★★★☆☆

“Annoyed to happier”

Written on: 15/05/2013

I sent Cash 4 Phones my Blackberry Bold Touch 9900 which had some cosmetic damage but was in perfect working order. I normally use another recycling company but Cash 4 Phones offer was higher at £118 compared to £85. I paid £6.95 to send it by Royal Mail and a few days after my phone was received by them I was offered a greatly reduced price of £47.20 due to Excessive Wear and Tear. I could either accept this amount or reject it and pay £8.95 to have it returned. After reading reviews on… Read Full Review

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Bridgyj1's Comment

Written on: 05/06/2013

And back to annoyed again!! I received an e-mail from them on 20 May to say that my bank transfer had been processed and I would receive payment with in 3-5 working days but told not to contact them until after 10 days. It is now 11 days later and still no money in my account. I needed this money as well. Not happy. Never had any problems with Mazuma.

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★★★☆☆

“Started good, turned bad got better ”

Written on: 13/05/2013 by Domsmithy7877 (1 review written)

I sent in my Samsung s2 with the intention of recieving full price for it by cash4phone , so i sent in my phone and awaited payment, however to my suprise i got an email from them sayin that my phone had been down graded for excessive wear and tear. I rang them i finally got through to them after waiting for 15mins, i spoke to an advisor who pleasntly suprised me she swiftly helped me get what i wanted, and soon enough i got paid out… Read Full Review

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★★★☆☆

“All Phones Recycled!”

Written on: 03/05/2013 by MrCeasar83 (1 review written)

I sent in 6 phones got 6 different prices and then got an email with another 3 different prices. Had to follow up to get the phones looked at again but they called me back gave me a ok prices which i accepted. Got paid today! It took about 8 days for me to receive payment tho My Experience with this company was okay and I would recommend them to anyone i know… Read Full Review

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★★★☆☆

“Contact was Hard but Got my Money”

Written on: 01/05/2013 by SWoodman (1 review written)

Emailed no reply! Called no answer! Money was in my account today after 6 days of waiting £20 off what i thought i would receive tho but i got paid!!!… Read Full Review

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★★★☆☆

“PANIC OVER!!!”

Written on: 25/04/2013 by ria-nicole (1 review written)

started off as a bad experience..when valuing my phoneonline with this company i was given a quote of £136.35 for a white samsung galaxy s2. it was the highest that any other company had quoted. the phone was immaculate and worked perfectly fine. i recieved the free post bag 2 days later and sent it straight away on the 9.4.13 paying 6.95 special delivery. on the 10.4.13 they had signed for this phone to say they had reieved the package but when i logged in on my account it was showing they… Read Full Review

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★★★☆☆

“My experience with cash4phones”

Written on: 29/10/2012 by booktracey (1 review written)

My experience with cash 4 phones was Ok. I sent my phone in their free post pack and they received it within 4 working days, they sent me an "update order" email saying my phone past the test and I my payment would be processed within 48 hours. I waited the time advised thinking I would have my money with "48 hours" but after this time received another email saying would take 3 to 5 days to reach my account. I think this is a bit of a long time for a bank transfer to be processed. I am alright… Read Full Review

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★★★☆☆

“"Alright"”

Written on: 23/10/2012 by eliza64 (1 review written)

Cash4phones offered me the highest price for my galaxyS, even more than my local shops, so decided to send it to them, after I noticed as well how easy and simple is to use their website. The very next day had a free post envelope in my step door, so post it same day (recorded as advised on the letter), as soon as they had my phone processed it the same day and within a couple of days had an email saying my payment "has been made" and to allow up to 5 working days, after waiting the time… Read Full Review

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★★★☆☆

“its worth the wait”

Written on: 09/10/2012

Their price I'd throw best which was why I decided to go with them. Payment took about 8 days but it was there. It's with writing if you're greedy like me and wanna get a few quid more lol… Read Full Review

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★★★☆☆

“Good to use,if don't mind waiting for the money”

Written on: 09/10/2012 by Olgac79 (1 review written)

I've used cash4phones before and never had a problem before. They offer you the best price compared to other recyclers, and are really fast in everything, keep you up to date with emails and even their customer service is very good! Anyway, this time was no different until I received an email around the end of September saying my payment has been "made", and as usual to allow 3 days or maximum 5 days, so I did wait as advised and as I said earlier, never had a problem before and they have paid… Read Full Review

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★★★☆☆

“Alright”

Written on: 27/09/2012 by lili27 (1 review written)

I recycled my galaxy s with cash 4 phones and they did try to offer me a lower price, I was very unhappy as I didn't agree my phone was worn, called their customer service and the lady was very helpful, said would check my phone againand would get back to me. Received an email from their customer service team the next morning with the original offer, said there was an error on their behalf. I believe that human error can happen, and the main thing is that the issue was solved. They posted my… Read Full Review

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★★★☆☆

“payment process needs to be faster”

Written on: 26/09/2012 by yaander (1 review written)

I've used cash4phones twice now and I have had a good experience so far in terms of them offering a price for my phones and paying what they quoted of the website, my phones haven't been downgraded or anything. Their customer service is very good, people are nice, polite and friendly but when it comes to payment it takes minimum 5 days if it is a bank transfer like in my case, and now took up to 7 days to reach my account. I appreciate they have had some delays but unfortunately when it comes… Read Full Review

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★★★☆☆

“Total rip off”

Written on: 26/09/2012

Total con,don't send your phone, they quoted me 90.09 for my iPhone, I thought great, it was perfect been kept in rubber case it's whole life!!! They didn't get back to me for 8 days only to tell me it was scratched and cracked (all lies) and an offer of £27.77!!!!!! They must be joking told them to send back then they charge you £5 for the privilege, but still don't return and after 12 they pay the ridiculous amount into your account, and never return your phone, outright THEFT!! Don't do… Read Full Review

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★★★☆☆

“payment system needs to be improved”

Written on: 18/09/2012 by Emi77 (1 review written)

Recycled my iphone 4 with cash 4 phones and everything was very nice and smooth, I was very happy with the amount quoted which was £190something and they pay the full price, but my payment took nearly a week to arrive and I think this needs to be improved as there is no such a thing as 7 days for a bank transfer. Would recommend this company if you can wait for your money. … Read Full Review

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★★★☆☆

“Can be improved ”

Written on: 17/09/2012 by Leti (1 review written)

Is the first time i use this company to recycle my phone and the money offer is the best. The website is very clear, states everything including the dowgrading issues, which is on their t&c's, the didn't deduct any money from the amount quoted and their cutomer service is great! The only thing is that the payment process is very slow! Would use and recommend cash4phones only if you want a bit more money for your phone and don't mind waiting for your money… Read Full Review

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★★★☆☆

“could be better”

Written on: 14/09/2012 by elenin (1 review written)

Cash 4 phones offered me £65 for my iphone and sent me an email saying was cracked and damaged,which it was, but i wasn't happy with the new offer. Called their customer service team and the girl on the phone was very nice and polite and said will check it again for me, came back with a better offer which i was happy with. I think their customer service is amazing, i am very happy with way the dealt with it, but i think the procedures could be better, for example not to offer such a low price… Read Full Review

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★★★☆☆

“OK, could be better”

Written on: 13/09/2012 by noeri (1 review written)

This company is not as bad as I thought after I read the reviews. my experience was alright but i think that could've been better. they do offer.good prices and for the look of it they keep it in some cases.like mine.where .cash4phones quoted me £205 for my phone and they did pay this amount and quite.quickly but after was processed had to wait over 6 days for the money to arrive, so i think its ok if you are not in a hurry for.money… Read Full Review

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★★★☆☆

“Payment delayed”

Written on: 05/09/2012

I sent my phone off about a week ago and I had to get in touch with them to ask why payment was not in my account. I was advised that they were having delays on their payments, but it should be there no later than tomorrow. I will check again and will call them if it isnt. Overall experience 7/10… Read Full Review

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★★★☆☆

“Nearly there!”

Written on: 17/07/2012

Well this morning when I checked my bank account my money wasn't there, but then I spoke to a Customer Services advisor and he told me to check it again in the afternoon and it was there. I mean, it took them a good 3 to 5 days to make the transfer but that's what the guy told me in the first time I sent an enquiry about payment. The only bad thing was how long they took to pay me, but fair enough, payment was there when they promised to. In the end everything worked out fine… Read Full Review

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★★★☆☆

“Alright to me”

Written on: 14/07/2012 by hm1978 (1 review written)

I registered with cash 4 phones to recycle my samsung galaxy s and quoted me £100.00 for it, it was in ok conditions, but after i sent it, i read all the reviews and was ready to fight with them if any deduction was made to my original quote, but they didn't deduct any money which i was very happy with! after that they processed my payment, i called them (the same day)and said the money wasn't in, they said i had to wait between 3 to 5 days as they don't use instant transfers, so decided to… Read Full Review

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