Cash 4 Phones Reviews - www.cash4phones.co.uk

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★★★☆☆
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★★☆☆☆

“loopholes”

Written on: 21/09/2013 by oldguysrule66 (1 review written)

Got a quote for my S2 of £120. They say an envelope was sent but had to email them after 5 days as nothing received and the quote is valid for 10 days. 2nd envelope arrived and phone was returned recorded, they got it on 10th Sept but processed it on the wwth and reduced the offer as itwas returned after the 10 days. I am still wIting for the payment… Read Full Review

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★★☆☆☆

“Big mistake in sending my mobile to them”

Written on: 30/08/2013 by Suzesim (1 review written)

I have read so many reviews like my own story - I too got a good quote for my Blackberry curve which had hardly been used as I changed it quite quickly for an iphone. After sending the phone to them I received a reduced quote due to wear & tear!!! but couldn't be bothered with the hassle of getting the phone back & starting again so accepted the reduced quote. On 12th August I was emailed that the cheque was on its way to me & to allow 10 days for delivery. By 24th August I still had no… Read Full Review

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★★☆☆☆

“DO NOT USE THEM - AWFUL!”

Written on: 25/08/2013

I sent my Samsung Galaxy Ace away with a PROMISED price, even without them assessing it. They said the whole process would take around 2-5 days, and that they were sure to give me the best price. The price they showed was £43.50, so I was happy to send it away. I received an email over a WEEK later, saying I would only get £17.40 due to "Excessive wear and tear" (In all honestly it was a tiny bit of scuffing at the top of the phone, nothing major atall.) - RIP OFF! It was the best price I… Read Full Review

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★★☆☆☆

“NEVER USE”

Written on: 04/08/2013 by rhh99 (1 review written)

Saying I am angry is an understatment... 6 weeks after sending my phone off and 10+ emails later. I have still not got a decent responce and still do not have the money that i am entitled to... company with extremely bad customer service. . I have sent yet another email to inform the company I will be contacting the police... still NO reply… Read Full Review

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★★☆☆☆

“stupid Fking”

Written on: 07/05/2013

the best thing to do is to go to their main office for those who stay in london. go and blast them. dats what i did and they gave me the amount promised. useless service otherwise. no replies and money transfer delays… Read Full Review

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★★☆☆☆

“Very slow payout time”

Written on: 30/04/2013

Sent my phone recorded delivery 8 April, 2013. Cash4phones state they only received it on 17 April. Despite 2 emails to them,no response, and no sign of my money… Read Full Review

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★★☆☆☆

“Money not paid!”

Written on: 09/04/2013

First transcation with this company was great. Further transaction was poor. Offered much lower prices and then never received the money even though they claimed to have put it in my bank account! Still waiting for an outcome!!!… Read Full Review

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★★☆☆☆

“Shocking never use!,”

Written on: 14/03/2013

I sent my blackberry to them after seeing them on a comparison site they were offering the best deal, I received my offer which was a third of the value, due to extensive scratches, which was rubbish there was only one scratch on the screen and it was not that bad, not to devalue the phone by that much. They then charge £8.95 for its return if you do not accept the offer, (which is written in very small print in their T… Read Full Review

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★★☆☆☆

“WE SHOULD TAKE THESE THIEFS TO COURT AND CLOSE THEM DOWN”

Written on: 04/10/2012 by sharry2012 (1 review written)

Its now three weeks since I sent my phone to this company..thet sent me a offer well below the value saying wear and tear.which was a load of ..i.told them to return my phone then got a mail.saying they under valued it and gave me revised offer.which was a ok considering I.needed the money...they said payment takes 3 days and 5 days depending on.bank etc which again.was a load op...ITS NOW A OVER A WEEK STIL.NO MONEY AND ON.THE Its been.atleast three weeks since I gave my phone to this company… Read Full Review

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★★☆☆☆

“Still No payment and they wont send My phone back ”

Written on: 20/09/2012 by redwinged (1 review written)

Now The quote was ok they said they paid the money into the wrong account but I took a snip of the details a sent them. Rang them monday they said 3 to 5 working days I checked to day they said it will be seven working days as we need to manually process it. I said to them send my phone back they say we no longer have it well I think its wrong to get rid of my phone when they have not paid me in full for it… Read Full Review

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★★☆☆☆

“con artists”

Written on: 03/09/2012 by gdric1980 (1 review written)

i finaly got my money today but had to go through a series of hoops to get my full payment. firstly they halved their first offer with some excuse of damage so stick to your guns on its condition and the price will go back up. next they sent an email about getting my money within five days which i knew was another lie for two reasons 1, from the reviews on here and 2, cause they made a point about blaming my banks speed straight away which is a rubbish point to make. so after waiting 7 working… Read Full Review

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★★☆☆☆

“These guys took ages to pay and tried to pay much less...”

Written on: 24/08/2012 by carolshaw1 (1 review written)

These guys took ages to pay and tried to pay much less than original offer for a blackberry curve in excellent news. After asking them to return the phone they agrred a better price then took 14 days to pay They only paid after numerous phone calls Serllers beware… Read Full Review

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★★☆☆☆

“Not good at all.”

Written on: 02/08/2012 by Alexmccormick85 (1 review written)

I can quite confidently say that i will NOT be using Cash 4 Phones again. Here's why. The initial process of quoting for the phone recycle was very easy to follow. I send the phone off in the prepaid envelope and picked up an email within a few days. 'excessive wear and tear' - revised offer £44.84 (compared to the £81.00 i had previously been quoted)I called the company back to complain as the Blackberry i had sent off was almost immaculate minus a tiny feint scratch just below the camera… Read Full Review

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★★☆☆☆

“Cash4phones - I feel totally ripped off!”

Written on: 12/07/2012 by SallyinCumbria (2 reviews written)

Having selected this company to recycle my Nokia N95 as they were offering a good price for it, I felt that they might be very good as the return envelope came very quickly - pretty efficient I thought. I duly sent off my phone, with additional earphones, software, computer link and charger, all in 'unused' condition. The phone's two main buttons had slight signs of wear but it worked perfectly. I received an 'offer' of just over their original quote, saying the phone had 'excessive cosmetic… Read Full Review

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Sallyincumbria's Response to SallyinCumbria's Review

Written on: 12/07/2012

I would like to add to my above comments that I used Mazuma for a less valuable phone and was so impressed by their speedy, no fuss service - take a tip from me and use them next time! I wish I had just stuck to them.......

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★★☆☆☆

“Left feeling ripped off”

Written on: 27/06/2012 by harrison2012 (1 review written)

Although i sent a phone of no great value (£14)to be told it was only worth 1/2 the original price offered due to 'excessive scratching' i feel is very harsh, but also to be told that if i regect the offer they will charge me £4.95 to return the phone is a joke. Beware of this company and check T and C before sending anyhting to them… Read Full Review

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★★☆☆☆

“Be very careful, they offer a high price at first.......”

Written on: 25/05/2012 by ChrisMoyles (1 review written)

I sent three phones to Cash4Phones this week, they offered the highest prices against their competitors. Unfortunately as soon as the devices arrived with them they sent me an email halving the value of the devices based on "significant cosmetic wear". One of the phones I sent was a spare phone that had never been used and therefore has absolutely no wear at all, they just used this to swindle me out of my money. When I tried to reject the 'offer' they slapped a £4.95 return charge meaning… Read Full Review

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Guest's Response to ChrisMoyles's Review

Written on: 01/06/2012

I agree! Avoid at all costs. I sent an HTC desire HD, boxed with everything except the headphones in perfect condition and came back excessive wear and tear. Offer dropped from £107 to £30. Told them to stick it. I'll sell it elsewhere. Wish I'd read the reviews earlier as I wouldn't have tried them

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★★☆☆☆

“Reading these reviews is like Groundhog Day”

Written on: 10/05/2012 by manoman48 (1 review written)

Just to repeat what everyone is saying, this company has a clear business strategy. They offer slightly more for your phone than everyone else on the comparison sites, then reject it for some reason asking for £4.95 to return the phone. This then is followed by an email offering less than the original offer for some reason (screen scratched sounds quite common). Most people will then accept the new offer rather than pay out for returning the phone, meaning that cash4phones get more phones due… Read Full Review

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★★☆☆☆

“Scam”

Written on: 26/04/2012

After reading these reviews exactly what happened with my iphone. Massive difference in offer compared to quote - nothing wrong with phone. The fact that you do not have to state the condition when you get a quote makes the condition obsolute - as it should just be in working order. Following comments on here rejected quote - day later revised quote saying they had made a mistake and no crack on the back (of course there was'nt).So the ploy.... charge a send back fee hoping people will accept a… Read Full Review

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★★☆☆☆

“Won't honour initial price.”

Written on: 19/04/2012 by ttbx (1 review written)

iPhone 3G 8gb - £50 offer, I sent it off carefully wrapped in copious amounts of bubble wrap to protect the phone. I received their counter offer today of £28 with them citing: - Excessive scratching on screen - Cracked and Damaged Back Casing There were NO scratches/cracks when I sent the phone, only the normal wear on the back of the phone. Now unless I picked the only bubble wrap that instead of protecting the item, magically damages it with it's "protective" qualities then I wonder who… Read Full Review

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★★☆☆☆

“still no payment”

Written on: 08/04/2012

still havent recieved my cheque been waiting a week and half and nothing just checked on track your order and was surprised to see i was only getting 30pound when was told i would reciece 51 the phone is resonably new and in perfect working order but cash 4 phones seem to think excessive wear and tear when there are only a few scrtches on the screen which you are going to get with any phone not at all happy with this service the letter said i would reciece my cheque after 48 hours of them… Read Full Review

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