Cash 4 Phones - www.cash4phones.co.uk Reviews

★★★☆☆
2.8 / 5
46.5% of users recommend this
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Latest Reviews

★☆☆☆☆

“DO NOT USE THIS COMPANY”

Written on: 18/06/2013 by SJC1975 (1 review written)

I was offered £65 for my perfectly working well Blackberry and they have come back with an offer of £26, which if I reject, I have to pay £9.00 for them to send it back to me! I have sent many old phones to various companies previously and never had this problem before. It is discusting that they are allowed to get away with it. (read more)

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★☆☆☆☆

“DO NOT USE”

Written on: 17/06/2013 by Han50

I sent my I phone off to this company. Was then offered a lower amount than first stated. This was on the 26th of May and I am still waiting for my payment to be transfered into my bank and it is now the 17th of June. Customer services is non existant and will not be using this company again!!!!!!!!!!!! (read more)

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★☆☆☆☆

“The very worst 'company' I have ever dealt with!”

Written on: 16/06/2013 by dmooreuk (1 review written)

From sending my phone to receiving the money was over 6 weeks. Was told 3-5 working days, then 7-10 working days and then finally 7-14 working days to receive my money. It took 16 working days in the end and that was after the 3 weeks of waiting for them to tell me they had received and tested my iPhone. Customer service was non existent and I couldn't get anything more than a one line answer from the idiots at the other end fobbing me off. I unfortunately sent in another mobile a day after... (read more)

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★☆☆☆☆

“Absolute crap....DO NOT USE THEM!!!!”

Written on: 14/06/2013 by jay77

Was initially drawn to them because of the higher price quoted , pack arrived,Packed up two pristine condition I phone 4's approximately five days after sending them via recorded delivery , I received the email saying cosmetic wear and tear , called them up and argued with a team leader called frank , a complete fool .I managed to make him agree on meeting halfway between original quote and offer , was told payment would be processed the next day . Left it two days still no automated email... (read more)

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★☆☆☆☆

“Absolute Joke”

Written on: 14/06/2013 by CarterJack

They have had my phone since 30/05/2013. Payment was sent on 02/06/2013, still no payment, all generic emails first saying 3-10days, now 7-14 days. Rang today as I am sick of the fobbing off, talked to a girl called Ester, said I am reporting them to trading standards and I have started Legal action against them, assured payment would be in my account on the 20th latest and she sent an email across to that effect. If it is not in my account by then they will have a letter from my solicitor... (read more)

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★☆☆☆☆

“No recommended”

Written on: 14/06/2013

Having got a value via the internet, the value once I sent the two phones off halved. Worse still, no money received after three weeks despite receiving an email telling me the money was being sent to my account. I would not recommend. Use a site that can be trusted. (read more)

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★☆☆☆☆

“Disgrace”

Written on: 13/06/2013

Pity I didn't read reviews normally up on this type of thing. They were really quick in taking my phones then they offered a lot less, postage was to high to justify getting them back, after saying payment would be three to five working days, I'm still waiting three weeks later, I work for my bank and payment does not take this long! Go to mazuma next time, everyone has said how good they are! (read more)

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★☆☆☆☆

“DO NOT USE THEM”

Written on: 12/06/2013 by amydulley

IVE HAD THE SAME EXPERIENCE AS EVERYONE ELSE ON THIS SITE AND I AM YET TO RECIEVE ANY MONEY FOR THE PHONE AS FAR AS I AM CONCERNED THEY HAVE STOLEN MY PHONE AND ARE IGNORING MY EMAILS!! (read more)

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★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 12/06/2013 by PaulM23 (1 review written)

Got a good initial offer then when my phone was examined they offered a significantly reduced amount due to wear and tear even though the phone was in excellent condition. I was forced to accept the offer otherwise they would charge and was advised on 24th may that money would be with me in 3-5 days. Be 4 weeks now and received nothing. I have since emailed and telephoned them and they always have an excuse. I have now had enough and submitting a money claim online against them. (read more)

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★☆☆☆☆

“DO NOT USE - Rip off merchants”

Written on: 12/06/2013

Got a quote via comparison web site - Cash4Phones were the highest - sent phone off - they said high wear and tear - offered much lower value or charge nearly £9 to send phone back. Accepted lower offer as needed money - still yet to receive it 36 days after they said it was paid - AVOID AT ALL COSTS (read more)

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★☆☆☆☆

“Warning!!!”

Written on: 12/06/2013 by Yvonneqxx (1 review written)

Don't use disgrace!!! After sending in two phones in amazing condition I was told they both had exessive wear and tear I have photographic proof they were fine before I sent them as I had read reviews !!!! Five emails still no reply !!!! Paid p&p still no phones back theyres no customer service number only email which you font get a reply too how is this allowed they're obv conning people all over the place checked enviro phone they're offering the same price 40 for one phone and 70 for... (read more)

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★☆☆☆☆

“avoid at all cost”

Written on: 11/06/2013 by saff0709

i did as everyone else did. got a good initial offer then when my phone was examined they offered a reduced amount due to wear and tear. i did accept the offer and was advised on 20th may that money would be with me in 3-5 days. Nothing. I have since emailed and telephoned them and always fobbed off with alternative payment dates. these are clearly lies. ive had enough and im now submitting a money claim online against them! (read more)

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★☆☆☆☆

“WOW! I failed to read any information on this company...”

Written on: 10/06/2013 by daniel.thompson (1 review written)

WOW! I failed to read any information on this company I always use mazuma mobile but on this occasion they were offering more money, I sent my phone and they emailed back saying the phone had significant scratching to the screen! what a load of rubbish!! the value of the phone was dropped by 65% in value, then when you choose to decline they try and charge you £8.95 for delivery- keep away!!! (read more)

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★☆☆☆☆

“WARNING. AVOID”

Written on: 10/06/2013

Checked out one of the mobile phone recycling comparison websites. Cash4Phones promised the best price. They sent a paper-thin envelope with no protection for the phone. I should have sent them a dud, because having sent my iPhone 4 off in a perfect condition, they emailed about ten days later, saying that due to broken/missing keys (bearing in mind it's a touchscreen), they were revising their offer from £115 to £28. I didn't want to pay the £8.95 for them to send a broken phone that... (read more)

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★☆☆☆☆

“TERRIBLE - use Mazuma Mobile”

Written on: 10/06/2013 by Ruggles (1 review written)

A very similar experience to everyone else. Was offered one price on the internet, which was then reduced due to 'wear and tear'. My payment was 'processed' on May 20th but I still haven't received it. It's now 15 working days since processing began, much longer than the 3 to 10 days they guarantee. There must be a financial gain for them to hold on to our money as long as they possibly can. Communication is dire and I get the same generic email every time I chase. This company is... (read more)

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Mowsec's Response to Ruggles's Review

Written on: 10/06/2013

contact the police and trading standards

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★☆☆☆☆

“PATHETIC OFFERS, AVOID ”

Written on: 09/06/2013 by riffoffagain (1 review written)

OFFERED A GREAT PRICE INITIALLY, THEN AS WITH OTHER CUSTOMERS RECEIVED A COUNTER OFFER DUE TO EXCESSIVE SCRATCHING ON SCREEN AND FAILED TEST, WHICH IS A COMPLETE MYSTERY AS IT WAS WORKING PERFECTLY UP UNTIL I SENT IT. PAYMENT SLOW, CUSTOMER SERVICE PATHETIC, GOOD REVIEWS VERY QUESTIONABLE!!!, COMPANY SHOULD BE INVESTIGATED AVOID, AVOID.... (read more)

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Mowsec's Response to riffoffagain's Review

Written on: 10/06/2013

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★★★★☆

“Good customer service”

Written on: 09/06/2013

I was happy to get a regrade from this Lady on the phone it seemed as if there was some mistake and they downgraded my phone and first i was quite irritated but after talking to this Lady she promised me to have a look at the phone and they did pay me the full price quoted for my brand new Iphone 5. However it did take some time until i got my £250 at the end I waited about 15 working days instead of their quoted 10. But I believe its reasonable when i sold my IPhone 3G last year to some... (read more)

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Mowsec's Comment

Written on: 10/06/2013

contact the police and trading standards

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★☆☆☆☆

“worst. stay away”

Written on: 09/06/2013

I could not think of anything good about this company. You would be better stay well away. I sent my blackberry Bold for a quote of £51.99. I received an email of Congratulations but my phone is worth only £21.00 because of scratches on the screen. I had the option to agree or decline but have to pay £8.95 for cost of posting back. I wrote back to them but no further communications from them. I could not find a telephone no. to call them either. My phone never had a single scratch, so i... (read more)

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Mowsec's Comment

Written on: 10/06/2013

contact the police and trading standards

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★☆☆☆☆

“rip off - avoid just look at every other review on the net”

Written on: 08/06/2013 by garyagh (1 review written)

Cash for phones gave the most on a recycle website. So I used them. Took ages for them to receive the phone - and we are both in london ! (I emailed CS and stated i was going to report it stolen in the post it took so long) Anyway, when they finally received it. They stated excess wear and tear and offered me about 1/3 of the original price. Iits new and unmarked). Similar story to all other reviews. Now the best bit. They charge to return the phone otherwise they keep it and give you the... (read more)

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★☆☆☆☆

“Top price offered cut by a third when they received it.”

Written on: 08/06/2013

Sent my phone having been offered £102. They messaged me to say that they could only offer £35 as the screen was scratched excessively which is was definitely not. I then had to pay £8.95 to get it back. A complete rip off so avoid at all costs. (read more)

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Mowsec's Comment

Written on: 10/06/2013

contact the police and trading standards

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★☆☆☆☆

“Completely Ripped Off. Let down.”

Written on: 07/06/2013 by emzywoo (2 reviews written)

After being offered a resonable price for my handset I waited for the freepost envelope. When it arrive it was a thin plastic wallet with no padding so I had to use my own bubble wrap to make sure the phone stayed in one peice during transit! It took over a week for them to process my order and when they did they stated that it had 'significant cosmetic damage' which I completely disagree with! The company said the screen was excessively scratched - dispite my use of a screen cover. They... (read more)

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Mowsec's Response to emzywoo's Review

Written on: 10/06/2013

contact the police and trading standards

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★★★★★

“Phone Returned”

Written on: 07/06/2013 by Stafforddaw

dI sent my phone in the begining of last week because i got my upgrade. Just my luck i had a hen night on friday got drunk and my phone fell into a filled sink in the club!!!!! So I contacted them on Monday to see if i could get my phone back and they advised me there was a return fee which i found really pricey but i need a phone until i could get a replacement. Got my phone this morning sent special delivery so thanks for a quick response. I will send it back once i get my replacement! (read more)

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Mowsec's Response to Stafforddaw's Review

Written on: 10/06/2013

contact the police and trading standards

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★☆☆☆☆

“stay well clear”

Written on: 07/06/2013

i sent my sons blackberry to cash4phones with an offer of £67 they emailed me to say theyd recieved the phone but offered a measley £20.47!!!! after 18 days im still awaiting payment ..... they promised 7-10 maximum ...now ive recieved another message saying they havent recieved my phone ???? ive emailed over and over no reply my son is very upset as am i ...NEVER USE THIS COMPANY IT SEEMS ITS A REGULAR OCCURANCE (read more)

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Mowsec's Comment

Written on: 10/06/2013

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★☆☆☆☆

“Cash back amount trap”

Written on: 07/06/2013

I finally received an offer for a phone that barely has a mark on for a 3rd of the value claiming wear and tear. You then have to pay £8.95 to return the phone!!!!! (read more)

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Mowsec's Comment

Written on: 10/06/2013

contact the police and trading standards

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★☆☆☆☆

“DONT USE THIS COMPANY”

Written on: 06/06/2013 by TRHAJH1989 (1 review written)

I HAVE JUST SENT OFF A BRAND NEW BLACKBERRY TO THIS COMPANY AND WAS QUOTED £101 FOR IT. I DIDNT GET AN EMAIL TO TELL ME THE PRICE THEY WERE OFFERING WAS LOWER THAN QUOTED, AND THEN 6 WEEKS LATER THEY SENT ME £38. NOW THEY REFUSE TO PAY THE EXTRA MONEY OR SEND MY PHONE BACK. (read more)

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Barky79's Response to TRHAJH1989's Review

Written on: 06/06/2013

This happened to me also and I am raging about it. I wish I had done my homework first to check out how reliable this company was however, I was offered a good price and jumped at the chance to make a wee bit of money. I have contacted trading standards about this as they are conning people out of their own money and it is unacceptable. This 'company' should be shut down. Have they phoned you to tell you this? My only communication has been via email - of which they ignore!

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Mowsec's Response to TRHAJH1989's Review

Written on: 10/06/2013

contact the police and trading standards

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★★★★☆

“Still Awaiting Payment ”

Written on: 06/06/2013 by Baggoo

My phone was received on Monday and it went through for the full price as from when i did it online but not paid in 72 hours. I hope i get paid soon!!!! I am in need of the money (read more)

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Mowsec's Response to Baggoo's Review

Written on: 10/06/2013

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★☆☆☆☆

“DO NOT USE”

Written on: 06/06/2013

Awful company, had phone accepted and was told on 18/05/13, that payment would be made within 3-5 days but not to contact them for 7-10 days, this alarmed me. I rang after 9 days and was told payment would be made in next couple of day, then rang again 31/05 and was told payment would be made that day but instant transfer, unsurprisingly it wasn't. i rang again on the 4th and was told that it would be paid on the 6th - which i it has been. Any money i would of made from the sales has been... (read more)

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Mowsec's Comment

Written on: 10/06/2013

contact the police and trading standards

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★☆☆☆☆

“Cash 4 Phones”

Written on: 06/06/2013

Prices offered are very over priced to what they actually end up offering If you refuse the offer you have to pay £8.95 to have your phone returned Payment states 72 hours on receipt of report but they actually have to quarantine the phone for 7 days first. Not sure why. (read more)

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Mowsec's Comment

Written on: 10/06/2013

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★☆☆☆☆

“Theives”

Written on: 06/06/2013

Please Do Not send your phone to Cash4Phones as they are biggest Theives, I'm email them so many times but no courtesy to response, Does any one have their number?? I would really appreciated. PLEASE DO NOT RECYCLE YOUR PHONE TO THESE ZOMBIES (read more)

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Mowsec's Comment

Written on: 10/06/2013

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★★★★★

“Payment received finally”

Written on: 05/06/2013 by Agard

I had a huge problem with payment and everytime i called i kept getting an advisor and yesterday she assured me that she wont leave until i get the payment!! and law and behole it has come true i got my payment in my account this morning!!!! (read more)

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★★★★★

“Phone Found”

Written on: 05/06/2013 by SmelterWelter

I was asked by a member of their staff if i would leave a review on 2 recommended sites and this was one of them. I have chossen to leave a review on bothe of them as one of there advisors really help me even though she had alot of furious calls from me. I live in Ireland and my phone took 3weeks to get there she called today to advise me it had arrived.I just hope i receive payment soon!! (read more)

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Z1Z1's Response to SmelterWelter's Review

Written on: 05/06/2013

I doubt it, this company is rubbush have not read the real reviews!

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★☆☆☆☆

“RUBBISH”

Written on: 05/06/2013

ABSOLUTE RUBBISH COMPANY, I WAS OFFERED AT FIRST £36 FOR MY PHONE BUT THEN I WAS SENT A REVISED OFFER OF £12.94 WHICH I REJECTED AND NOW THEY CHARGE ME £8.95 TO RETURN MY OWN PHONE BACK TO ME ,THIS IS A COMPLETE RIP OFF IT DOESN`T CLEARLY STATE THAT YOU WILL BE CHARGED FOR THEM TO SEND YOUR PHONE BACK TO YOU. I WILL NEVER USE THEM AGAIN OR MY FRIENDS/FAMILY AND I ADVISE NO ONE ELSE TO USE THEM EITHER UNLESS THEY WANT TO GET RIPPED OFF TOO!!! (read more)

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Mowsec's Comment

Written on: 10/06/2013

contact the police and trading standards

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★☆☆☆☆

“Sent in three phones, two which were as new since they...”

Written on: 05/06/2013

Sent in three phones, two which were as new since they were replaced after repairs. Cash4Phones went from £89 to £43 for the three phones because of wear and tear and wanted to charge £9 for returning the phones. Unfortunately I was on holiday when they sent their ridiculous revised offer for the 5 days period so could not even decline this. Avoid like the plague! Wish I had read the reviews before I posted them off! (read more)

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Mowsec's Comment

Written on: 10/06/2013

contact the police and trading standards

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★☆☆☆☆

“rip off and still no money”

Written on: 05/06/2013

there wasn't much between the values when i did a search, so opted for cash 4 phones. when they got the phone they revised the value by the amount of the return costs, so it was not worth returning, needles to say i didn't know you had to pay to get the phone back. I've still waiting for my money, which has been 6 weeks since sending in. this is appalling. would recommend no one uses then. would just like my phone back or my money (read more)

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Mowsec's Comment

Written on: 10/06/2013

contact the police and trading standards

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★★★★★

“3rd time user”

Written on: 04/06/2013 by Straightyolo

I have used this company on numerous occasions to recycle quiet a number of phones.i have been down graded and everything but with reason . Payment has been long at times and fairly quick at other times. I dont mind this recycler i think they are okay and i will continue to use them. (read more)

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Z1Z1's Response to Straightyolo's Review

Written on: 04/06/2013

More fool you. There area lot better out there

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★★★★★

“Over Done and Dusted!!!”

Written on: 04/06/2013 by Steellan

I just wanted to say that i am happy i got my cheque today and it cleared through the bank. I am leaving a good review just because everything is over and i just cant be bothered anymore! (read more)

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★☆☆☆☆

“These people are what is known in the industry as...”

Written on: 04/06/2013 by Pedro707 (2 reviews written)

These people are what is known in the industry as charlatans. No not an indie band from the nineties but a bunch of bull-sh*tters that quote you a price for a phone in very good condition, then drop that price like a prozzie drops a nob in a police raid to something much less. Because you've already gone to all the effort of sending it you say "ok, I'll take your crapper offer" because you only used them in the first place due to the laziness of selling it on ebay. And then you wait (erm...... (read more)

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★☆☆☆☆

“Very poor service”

Written on: 03/06/2013 by daviee180

I sent my phone to cash4phones, it was valued at £40 however after processing my phone, it had some cosmetic damage i.e. scratches on the screen, they then valued it at £14.05. I was asked to either accept or reject the counter offer, when i rejected the offer it said i would be charged £8.95 for return of the phone, bearing in mind when i posted it to them recorded delivery the cost was £1.10. So basically they have you over a barrel! Very Poor, DO NOT... (read more)

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Ebroh's Response to daviee180's Review

Written on: 04/06/2013

How do I take this further as I'm waiting for my payment for pass 3 weeks ?
I'm really dissapointed with their service, no courtesy to response on any of my email, they are Theives and Please Donot recycle your phone to these Theives.

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★★★★★

“Update on Payment”

Written on: 03/06/2013 by Longtime

I emailed on friday as my payment has passed the ten days and i got an email back this morning stating that i will get my money this thursday so fingers crossed (read more)

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★☆☆☆☆

“rip off merchants.”

Written on: 02/06/2013

waited for pack didnt arrive so emailed they sent me another pack sent it off recorded delivery they got it on the 28th may heard nothing so emailed them then got email on 31st may to say i was out of the time period and they offered me 60 quid less. AVOID THIS COMPANY ROBBERS|| (read more)

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★☆☆☆☆

“still awaiting payment!”

Written on: 01/06/2013

Sent them my Windows HTC X8 pretty much brand new. Didn't like the phone so thought I'd sell it and buy out my contract. Originally told they would pay £154 after "tests" they told me it had software issues and told me it was worth £96. Accepted that offer because couldn't be bother with the hassle of getting it back. That is now 3 weeks past and still not seen any money. Keep being told the money will clear before 6pm that day when I call. Avoid at all costs. (read more)

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★☆☆☆☆

“Do Not Use”

Written on: 31/05/2013

They take your phone and then drop the price once they have it... if you dont like that low price then you have to pay £9 to get it back (read more)

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★★★★★

“Been Promised A Payment Today Guess What !? Its there!!”

Written on: 31/05/2013 by MissLevi

Sharing my joy of getting my wonga into my account today so over joyed!! I think its to the Pub after work today!! (read more)

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Z1Z1's Response to MissLevi's Review

Written on: 31/05/2013

Do you work for cash4phones?!?

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★★★★★

“Need Faster Payments”

Written on: 31/05/2013 by ReallyMe666

Used this service i got what they told me online as my phone was new straight out of upgrade i sent them the box accessories even all the plastics was on the phone. I would use them again but the payments need to be quicker!!!!! (read more)

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★☆☆☆☆

“Feels like a scam”

Written on: 30/05/2013

Sent my perfectly good iphone4 off by special delivery which cost £7, waited well over a week for a response then got told it had failed testing, which is ridiculous. So then I have to pay £8.50 to get the phone back. Terrible. (read more)

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★☆☆☆☆

“Disgusting company.”

Written on: 30/05/2013 by ScamTheMan (1 review written)

They quote a high price for your phone to get you to send it. Then fabricate a story to say it is damaged and offer half what they quoted. When you kick up a fuss, they state they can send it back to you at a cost of £8.95! They also state 3 to 5 days is the usual payment time. I am nearly 2 weeks in and no money, and I am far from unique. Looks at the reviews on here and Trustpilot. These idiots need closing down ASAP. (read more)

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★★★★★

“Waiiiiting but hoping it comes through ”

Written on: 29/05/2013 by Bally1988 (1 review written)

sent in my phone a little while ago and i got an email saying that they recieved it, however nothing had shows on my account. so I sent off an enqury using their webpage and they got back to me the next day asking how they could help, i spoke to frank who was fairly dismissive but then i explained what had happened so he decided to go down to the warehouse and see if my phone was there he confirmed that it was n he promised payment would be made sharply.. I hope this is true but only time... (read more)

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Z1Z1's Response to Bally1988's Review

Written on: 31/05/2013

So you thing they deserve 5 stars. Rubbish

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★☆☆☆☆

“Absolutely terrible do not use!”

Written on: 29/05/2013

I sent my week old blackberry bold 9790 after being quoted £102 I received an email sayingbit had heavy cosmetic wear and it didn't work as there was too many scratches and they could only offer £35. It was all lies seeing as it had protective covering etc. But I thought I'd leave it I couldn't be bothered with hassle and decided to accept the payment. Thre days later they said ewrything had been approved and id have the money in my account within 3-5 working days two weeks layer an... (read more)

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★★★★★

“Advised of Payment tomorrow”

Written on: 29/05/2013 by TikkiTikki

got a reply email this morning saying my payment will be in my account tomorrrow can't wait !!! (read more)

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Scamtheman's Response to TikkiTikki's Review

Written on: 30/05/2013

So you thought you would post 5 stars before making sure it was in? Yeah right. FAKE REVIEW!!!

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★☆☆☆☆

“RIPOFF…. DECEPTION”

Written on: 28/05/2013 by Z1z1 (1 review written)

Just wish I’d come across this review site before I sent my phone off. Cash4 phones offered the best rate but this is not what I received. A much reduced counter offer was made to the effect… ‘excessive scratching on screen’ even though phone had always been kept in a protective sock. I was not able to dispute the amount as I had apparently accepted the counter offer; emails were ignored as to why the value had reduced by 1/3 Avoid them, to avoid being ripped off (read more)

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