RPC Recycle Reviews - www.rpcrecycle.com

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Latest Reviews

“Bunch of criminals”

Written on: 20/08/2014 by personal.emmag (1 review written)

Initially impressed by their offer price and apparent review rating on the comparison site I used I wish I'd never heard of them. It all seemed to go so well before they reduced the offer by more than a third citing damage that was not there when I posted it. I e-mailed - Nothing, I phoned - no answer, I e-mailed again - nothing, I called their head office, receptionist took a message and said some one would call me back - guess what? Nothing. I have now paid their £3 postage and handling… Read Full Review

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“Appalling service never ever use again”

Written on: 20/08/2014 by Annoyed1971 (1 review written)

They had my phone for 3 weeks and 2 days. Kept lying saying money was sent then for 2 days no one answered the phone. I only got my money when Suzanne from sell my phone who was amazing helped me and got in contact with these bandits never again would I use or recommend RPC. !!!… Read Full Review

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“Worth the wait??”

Written on: 20/08/2014 by Stewart121 (1 review written)

It took 18 working days from the date my phone was checked and 'accepted' for my payment to be processed. It took an email and a further phone call before they processed the payment despite the website T&Cs stating that payments are processed within 7 working days. I didn't expect to have to chase them up to get my money! Despite my email and phone call I have yet to receive an explanation as to why it took so long or an apology for the delay. I chose RPC because they had good reviews but have… Read Full Review

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“Standards slipping!”

Written on: 19/08/2014 by ZoeyGriffin-Alt (1 review written)

Have been a long time customer - been selling handsets to RPC for over 12 months. Have been very happy about speed of testing, payment and communications over this period. However, over the last 5 weeks, they seem to be taking longer to make payment i.e up to 2 weeks after testing after a couple of emails to chase when payment should be made within 3-4 days. I believe they are very reasonable with the prices and quotes (after testing)- just hope they can sort of the recent delays in payment… Read Full Review

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“Terrible ”

Written on: 18/08/2014 by Craggsyboy (1 review written)

It took 3 weeks for payment and over £10 in calls to their 0844 customer service number before I actually got somewhere. Every time I called I got empty promises of payment and that was if I was lucky enought to get through, one morning I phoned at their opening time and was #1 in the queue for 15mins before I decided to give up on the call. These were not the best priced company for the phone but read that they are reputable so decided to go with them........never again :-/ Maybe just a… Read Full Review

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“Poor service, slow payment”

Written on: 15/08/2014

They cut the price they would pay in half based on some pretty generous interpretations on their grading system, then it took 3 weeks and speaking to 3 different people to get the payment, and the manager I spoke to just tried to talk over me and absolve them of responsibility for the delay… Read Full Review

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“I sent off three mobiles (two iphones and a a...”

Written on: 13/08/2014

I sent off three mobiles (two iphones and a a samsung), all in varying condition but all fully meeting the requirements on the website. I was then told that all three of them had been 're-evaluated' and had £35 knocked off the price of each of them! Coincidence much? Three phones, valued at three different prices and in three different conditions (ranging from very good to like mint) and they all get the exact same amount knocked off the offer price? And then, of course, they charge you £3… Read Full Review

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“Slow, slow payment”

Written on: 13/08/2014 by wclairw (1 review written)

Decided to go with RPC as they offered the best price for my phone. They were fast at sending out the packaging and checking the phone and got an offer for my phone within 2 days. However, getting payment was much much slower. Emailed twice to get updates. The replies I got was that they were going to push the payment and email me when they send the payment. Didn't happen. After 12 working days (according to their terms and conditions, payment is made within 7) I phoned them, got the same… Read Full Review

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“Awful - avoid at all costs.”

Written on: 12/08/2014 by PRHOther (1 review written)

I sent 2 ipads (ipad 4 & ipad mini) to RPC for recycling based on the cash offer (£388 for both) from a compare website. I wiped both (and disconnected them from iCloud) and made sure I followed the instructions they gave so they would be acceptable. It cost me £11 to send them safely to them. A few days later I received an "urgent" email telling me my ipads had been revalued. The ipad 4 had more marks than they expected - so they offered 1/2 the original offer... The ipad mini… Read Full Review

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“payment within 7days of acceptance....not likly! had...”

Written on: 12/08/2014

payment within 7days of acceptance....not likly! had to make 2 phone calls and an email (never acknowledged) to get money sent over. phone got accepted on 25th July....got payment sent email 11th Aug. not what I expected… Read Full Review

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“Very Good Price paid”

Written on: 08/08/2014 by Swissnavy666 (1 review written)

I was offered a very good price for my phone of which was verified once phone receieved at RPCrecycle and checked. Much better price than any ohter service for an iphone 5s 16g. Disappointed that payment is slower than others, but I am sure this will be addressed, I can only hope anyway. Communication is responsive, polite and very friendly if you need to contact them either by phone or email. If you do have issues, then do it by email as RPC do respond! I would recommned RPCrecycle, but do… Read Full Review

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“Disappointed customer”

Written on: 08/08/2014 by JewelMacDonald474 (1 review written)

Extremely disappointed. After choosing a great deal for selling my mobile phone, I promptly sent my phone off. I was advised that my mobile had been accepted & this gave me high hopes. From there, on in, things went down hill. On the website it advises 7 working days, for payment, from acceptance however this wasn't honoured. I contacted them twice via e-mail, both were responded to very promptly, and was given an apology & advised it would be sent to the accountants & they would be in… Read Full Review

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“very slow payment”

Written on: 08/08/2014 by KrishHouse202 (1 review written)

Good website. Easy to follow. Packaging received promptly. Tracker system good. Had to ring twice about payment… Read Full Review

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“worst phone recycle company ever”

Written on: 08/08/2014

I was offered £97.50 for my Samsung s3 which was on part with other companies.i sent my pristine 1 year old phone off which still had original protective covers on in its original box. I then 2 days later had a letter from them offering £48 for my supposedly chipped phone that did not work!!!! When I asked for it to be returned low and behold it now had a chip on the outer edge!!! DO NOT USE THIS COMPANY my phone did not even have a scratch on it… Read Full Review

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“Took longer than expected”

Written on: 08/08/2014

Took longer than stated for money to be sent to my account(3 weeks) but on the plus I was able to email/phone and speak to very helpful staff who let me know what was happening. The price offered for my phone was good and I have now received the money in my bank. … Read Full Review

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“Not the best experience of phone recycling I've had.”

Written on: 07/08/2014

Well I have to say I was pretty disappointed with the general service received from this company, which is a shame really as I was offered more money for my old phone than anyone else, but it took almost 3 weeks from me sending in my phone to receiving my money. They approved it on the 22nd of July but only received my money on the 8th August after chasing it up twice and sending a rather unhappy email. I am doubtful I will use these again. … Read Full Review

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“Still awaiting payment”

Written on: 07/08/2014 by Pike180 (1 review written)

I submitted my iphone on 14th July and a re-evaluation descision was taken which I accepted on 22nd July. The status of the order has not changed and I have not received payment. I have had to call to chase twice on an 0844 number and am hoping to receive the payment without the neccesity to chase again. I have read reviews saying they are fast and helpful but I have to say this was not the case with my order. Next time I think I would just use ebay… Read Full Review

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Sandylou40's Comment

Written on: 07/08/2014

Snap I had exactly the same problem, I ended up sending an email stating I'd get in touch with trading standards, amazing I got my money the next day!

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“Sony Experia Z”

Written on: 07/08/2014 by Watkins174 (1 review written)

Overall the site is good, but the payment is slow, from excepting my phone, it took another 3 weeks before I received my payment. But this site gives you the most money for your phone, and so not all is bad… Read Full Review

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“Very delayed in paying!! ”

Written on: 06/08/2014 by Jenbassett8 (1 review written)

Terrible experience. After sending my phone off they acknowledged receipt of my phone on 17.07.2014. They then said it would take 7 working days to process payment - 9 working days later the status still hadn't changed to show they were processing payment so I emailed them. I had an apology and they explained they must have missed me off the bacs transfer and I would receive the money by the end of the week. It's now Wednesday of the following week and I've just had an email to say the payment… Read Full Review

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“Easy process but slow payment ”

Written on: 05/08/2014

Order received and accepted but no payment in 8days. Two calls and three emails (two ignored!) and the money turned up. Not the worst but not the best… Read Full Review

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