RPC Recycle Reviews - www.rpcrecycle.com

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Latest Reviews

“Does what it says on the packet, thats about it.”

Written on: 11/08/2015 by ccWaugh473 (1 review written)

Competitively priced servie but payment took 2 weeks from the date they recieved the phone. Average service at the most!… Read Full Review

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“Selling your mobile”

Written on: 16/07/2015 by jmMarsh369 (1 review written)

Never done this before - it was so easy. E-mails sent to alert you of progress + you can check progress via your account. It took around 3 weeks total complete from point of selling on-line to money showing in bank account. Amount paid was the amount agreed / shown on-line. Need to factor in cost of sending phone (1pm delivery as recommended by RPC = £7.25)… Read Full Review

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“Good service but slow payment compared to others ”

Written on: 24/06/2015 by 347Weber (1 review written)

Good service but slow payment compared to others… Read Full Review

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“Late payment - avoid”

Written on: 11/06/2015 by Mayrax389 (1 review written)

I've used RPC three times in the past and they were excellent. They paid what they said they'd pay and paid promptly, so I didn't hesitate to use them again. Emphasis on the past tense here! Something has changed at this company within the last couple of years, however. A simple Google search of their name (which I did not do beforehand) reveals a lot. They were reasonably quick to send my post pack to me, but I did receive a reminder email to post them my phone before I'd received the… Read Full Review

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“Average”

Written on: 31/05/2015 by 424Daugherty (1 review written)

Gives best price online for recycling mobiles. but takes almost two full weeks to receive the payment. I sent the mobile and it was checked and accepted immediately, to be sat about for two weeks eventually to be paid, unsure on why it takes so long for them to send payment. dont read the other reviews saying payment was instant as soon as mobile was received because thats a clear lie. they shouldnt be posting those on this website if its clearly untrue… Read Full Review

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“Good company gone Bad”

Written on: 15/11/2014 by Lifey (3 reviews written)

Have used RPC twice before,they were good and payment was fast, not so this time, my item was checked/accepted on 4th Nov, their own website says payment processed within 7 working days of this, they are in breach of their own contract by not doing this, have sent 4 emails to them they do not even have the courtesy to answer. No payment from them. and no idea now that they will pay at all as they won't answer emails, have had to contact office of fair trading now, as I will not let them… Read Full Review

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“Okay”

Written on: 15/11/2014 by FionaYoung296 (1 review written)

Very slow payment, took around 2 weeks. No communication from customer services either after 3 messages sent to them. No emails either letting me know the progress of the order. However, got a good price for my handset. Seems RPC have too few staff and too much business at the moment - fair do's!… Read Full Review

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“They don't pay what they advertise”

Written on: 30/08/2014 by MakenaByrd (1 review written)

Even pristine phones will not get the advertised amount as they will use any excuse ie scratches on face even when there are none to half they amount offered. As you also have to pay for the phone to be returned a lot of people just accept the offer to avoid hassle. Joke company avoid at all cost. You have been warned !… Read Full Review

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“wish i could rate no stars ”

Written on: 28/08/2014 by JanessaBuchanan73 (1 review written)

This company is absolute rubbish, it has taken over a month to get my money after dozens of phone calls over a few weeks to get my money every call saying they are processing it and it will be in my account in 2 days. They did that 3 times and even emailing me saying that they have processed it and the payment has been made to which it didn't they outright lied to me to. and refusing to answer my calls for 3day and the gall if putting the phone down on me I am NEVER using this company again and… Read Full Review

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“Recycle Blackberry”

Written on: 26/08/2014 by Kane134 (1 review written)

Site looks professional, however no payment after 2 weeks of sending the old handset. I tried calling but message stated no one available to take the call whatever time I tried. I then had to submit two emails via the contact form before any acknowledgement was made. I then received an email back the following day stating payment would be made within 2 days and apologies for the delay. The company put it down to an automative fault? I suspect that if I hadn't pursued the matter I wouldn't have… Read Full Review

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“Don't bother!!”

Written on: 22/08/2014 by Triv69 (1 review written)

I sent my phone off as got offered good price, surprise surprise, they then emailed me stating there was a fault with the phone (worked perfectly fine and was in excellent condition when I sent it) and offered me a much lower price which was nearly half of original offer, I decided to accept as I didn't want the hassell of paying and waiting for phone to be returned. This was at the beginning of August and I'm still waiting for payment. I've emailed them numerous times, no reply, I've tried to… Read Full Review

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“Bunch of criminals”

Written on: 20/08/2014 by personal.emmag (1 review written)

Initially impressed by their offer price and apparent review rating on the comparison site I used I wish I'd never heard of them. It all seemed to go so well before they reduced the offer by more than a third citing damage that was not there when I posted it. I e-mailed - Nothing, I phoned - no answer, I e-mailed again - nothing, I called their head office, receptionist took a message and said some one would call me back - guess what? Nothing. I have now paid their £3 postage and handling… Read Full Review

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“Appalling service never ever use again”

Written on: 20/08/2014 by Annoyed1971 (1 review written)

They had my phone for 3 weeks and 2 days. Kept lying saying money was sent then for 2 days no one answered the phone. I only got my money when Suzanne from sell my phone who was amazing helped me and got in contact with these bandits never again would I use or recommend RPC. !!!… Read Full Review

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“Worth the wait??”

Written on: 20/08/2014 by Stewart121 (1 review written)

It took 18 working days from the date my phone was checked and 'accepted' for my payment to be processed. It took an email and a further phone call before they processed the payment despite the website T&Cs stating that payments are processed within 7 working days. I didn't expect to have to chase them up to get my money! Despite my email and phone call I have yet to receive an explanation as to why it took so long or an apology for the delay. I chose RPC because they had good reviews but have… Read Full Review

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“Standards slipping!”

Written on: 19/08/2014 by ZoeyGriffin-Alt (1 review written)

Have been a long time customer - been selling handsets to RPC for over 12 months. Have been very happy about speed of testing, payment and communications over this period. However, over the last 5 weeks, they seem to be taking longer to make payment i.e up to 2 weeks after testing after a couple of emails to chase when payment should be made within 3-4 days. I believe they are very reasonable with the prices and quotes (after testing)- just hope they can sort of the recent delays in payment… Read Full Review

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“Terrible ”

Written on: 18/08/2014 by Craggsyboy (1 review written)

It took 3 weeks for payment and over £10 in calls to their 0844 customer service number before I actually got somewhere. Every time I called I got empty promises of payment and that was if I was lucky enought to get through, one morning I phoned at their opening time and was #1 in the queue for 15mins before I decided to give up on the call. These were not the best priced company for the phone but read that they are reputable so decided to go with them........never again :-/ Maybe just a… Read Full Review

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“Poor service, slow payment”

Written on: 15/08/2014

They cut the price they would pay in half based on some pretty generous interpretations on their grading system, then it took 3 weeks and speaking to 3 different people to get the payment, and the manager I spoke to just tried to talk over me and absolve them of responsibility for the delay… Read Full Review

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“I sent off three mobiles (two iphones and a a...”

Written on: 13/08/2014

I sent off three mobiles (two iphones and a a samsung), all in varying condition but all fully meeting the requirements on the website. I was then told that all three of them had been 're-evaluated' and had £35 knocked off the price of each of them! Coincidence much? Three phones, valued at three different prices and in three different conditions (ranging from very good to like mint) and they all get the exact same amount knocked off the offer price? And then, of course, they charge you £3… Read Full Review

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“Slow, slow payment”

Written on: 13/08/2014 by wclairw (1 review written)

Decided to go with RPC as they offered the best price for my phone. They were fast at sending out the packaging and checking the phone and got an offer for my phone within 2 days. However, getting payment was much much slower. Emailed twice to get updates. The replies I got was that they were going to push the payment and email me when they send the payment. Didn't happen. After 12 working days (according to their terms and conditions, payment is made within 7) I phoned them, got the same… Read Full Review

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“Awful - avoid at all costs.”

Written on: 12/08/2014 by PRHOther (1 review written)

I sent 2 ipads (ipad 4 & ipad mini) to RPC for recycling based on the cash offer (£388 for both) from a compare website. I wiped both (and disconnected them from iCloud) and made sure I followed the instructions they gave so they would be acceptable. It cost me £11 to send them safely to them. A few days later I received an "urgent" email telling me my ipads had been revalued. The ipad 4 had more marks than they expected - so they offered 1/2 the original offer... The ipad mini… Read Full Review

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