Nuffield Health Reviews
Latest Reviews
“fantastic staff at Nottingham Nuffield wellbeing and...”
Written on: 22/05/2013 by McMahoj (1 review written)
I was looking for a gym that was close to me, to help me lose weight as well as have classes that I could go to and everything included, when I went in, the staff greeted me like I was a special person, had a chat with a manager who reassured me about different memberships and go me on the system instantly, they shown me around the building, got to the gym section, within seconds, I have a trainer who is ready and willing to help a novice like me and got me on the apparatus with a tutorial,... (read more)
“Only interested in your money”
Written on: 14/05/2013
I had been a member of Greens at Wakefield which was always overpriced for a number of years. Unfortunately my wife fell ill at around the time it was taken over by Nuffield Health and I found I no longer had the time attend to attend. I went to cancel my membership but was talked in to freezing it for a year. At the end of the year I was sent a letter saying payments would start being debited again. I rang to say I would not be renewing o be told I needed to pay a further months payment... (read more)
“Prices go up more than inflation every year..... Stay...”
Written on: 10/05/2013
Stay away, this "chain" need to sort themselves out if they are going to remain in the Market place. Membership fees go up every year, more than inflation, their excuse, is because they have made a massive investment just recently in the new decor, general feeling in the gym is that this is no longer worth the money, many people are leaving and going to cheaper gyms like LA Fitness or DW. (read more)
“My experience at the Cheam branch has been very...”
Written on: 03/05/2013
My experience at the Cheam branch has been very disappointing from start to finish. I was mis-sold a 12 month membership package and the sales guy who dealt with me did not explain the terms and conditions at all. Constant up-selling emails and text messages aside, I am still waiting for a promised call from the Commercial Manager to explain what is going on and why I am being charged a premium rate. Absolutely abysmal customer service. (read more)
“Awesome Health Centre”
Written on: 22/04/2013 by Naniingym
I use the health centre in Cannon Street and this is 2 mins walk from my work place. The place is really awesome and the people are very warm and truly customer focussed. I have used different gyms in the past but must admit this is the best one so far. I enjoy going to this place so much that I have lately started going twice a day. And also not to forget to mention, the place is quite well maintained. (read more)
“Extremely rude. ”
Written on: 11/04/2013 by Nuffieldsisawful
At the free trial all the staff were lovely but soon after they tied me into a year contract they were rude on many occasions. It's service i don't expect from a high end gym. Poor equipment too, other gyms on the market are better for half the price. (read more)
Savvygymuser's Response to Nuffieldsisawful's Review
Written on: 02/05/2013
I've had my run ins with Nuffield (Cannons) in the past and do feel they lack severely in the customer care business. The staff and personal trainers always made me feel like I was doing them a favour and I lost count of the ammount of times I was snubbed by the receptionist!
Go small and independant all the way!
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“A "jobsworth" manager”
Written on: 04/04/2013
I had been a member of Greens on Napier Street in Sheffield for approx. 9 years when it was taken over by Nuffield about a year ago. In the beginning, Greens was a true club: the atmosphere was friendly, the manager accessible, and the staff lovely. I am not one of the "biceps Bills", and it did not bother me that some of the machines were not as pretty as the latest models, however, a change of manager did bother me since it brought about a change in the feel of the club. The clientele... (read more)
“Getting worse by the day”
Written on: 24/03/2013 by Disappointedmember (1 review written)
What used to be a fantastic customer experience and enjoyable visit is now a trial and battle against appalling customer service and reduced cleanliness. I use the Nuffield, Greens, Wakefield and have since it opened and I am saddened to see this centre go so down hill so quickly. In recent bad weather, no attempt was made to clear the car park, the pool was closed with no communication to all members - they have my mobile number and email address but I had no notification of closure. I... (read more)
“Staggeringly bad”
Written on: 22/03/2013
If I write full details you'll not read as too long winded! In short. A member for years but only as nothing else in my areas. Cleanliness poor, customer service ok, but maintenance always an issue. Staff always blame head office. Always blamed as incompetent fools. Give them no money to spend on mending things! Then this year huge price increase, with transparent offer to provide some free digital health monitoring thingimigig. But only offered if I took the premium price increase. So, its... (read more)
“Unhealthy Behaviour”
Written on: 18/03/2013
Nuffield Health in Willesden Green/Brondesbury is poor at maintaining basic standards of behaviour in the gym. The following is allowed: nose blowing in the pool, dirty and littered changing facilities, loud swearing (in front of children), swimming after sauna without shower, nose blowing/expectorating in communal showers, e-coli outbreak in jacuzzi(?), razor blades left in showers, shaving in communal basin (hair let everywhere), look-at-me screaming by weightlifters, complaints... (read more)
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Showing 1 - 10 of 52 Reviews
“A Hard Sell and Awful Customer Service in Sheffield!”
Written on: 12/03/2013 by NickS1972
My wife was sold a '3-month' gym membership contract by a Nuffield Health salesman at the Napier St branch, Sheffield (near Ecclesall Road). The termination clauses were not explained, and charges continued after 3 months. When my wife called to ask why she was still being charged, the receptionist told her that there was nobody there to solve the problem, but that she should speak to 'Ms X' the following day. (The receptionist also advised that the salesman had been a new member of staff at... (read more)
Savvygymuser's Response to NickS1972's Review
Written on: 14/03/2013
Hi, sadly these clauses are often quite obvious in the terms and conditions of gym memberships. Nuffield aren't very good at giving a new member the opportunity to read the contract before they sign it, but sign it your wife did.
I'm not defending Nuffield but would you take out a SKY TV or mobile phone contract without reading the small print??
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“Nuffield Health Gym Sheffield”
Written on: 04/03/2013 by Monkins
Agree with previous reviewer. The gym has gone down hill since no longer Greens. Tried to cancel my membership today and they wanted 9 weeks notice! (read more)
“Quick to Take Money - Slow/Indifferent to Give Service!”
Written on: 24/02/2013
Cambridge - watch out! (a) Crowded at peak periods with queues for machines - so the 'access all times' pass is not good value (b) Limited/No staff present in the gym - the Podium is generally empty (c) Reception staff will not assist you in finding gym staff (over Tannoy for example) (d) Reception staff are very loath and not at all interested in taking any written complaints / letters from you unless you REALLY REALLY push - but do not expect a reply! When you decide you have had enough... (read more)
“Absolutely terrible customer service. Gone down hill fast!”
Written on: 30/01/2013
If you book into a class there is no guarantee that you will actually be able to get into a class as they are often over-subscribed. When you try and phone to book or cancel a class you are on hold for 10 minutes before the reception staff even answer the phone. When you complain that you have booked a class and can't even get into it as the studio is already full, the manager takes weeks to get back to you and then all they offer is free guest passes which you can get off from their... (read more)
“Reading Nuffield Club - Very poor gym, bad service.”
Written on: 28/01/2013 by random321 (1 review written)
The staff at my local gym are generally nice, but the maintenance is shocking. I really wouldnt recommend this gym to anyone, the same things are broken, there is no follow up on problems, even the simplest of things cant be sorted out. And to top it off, their head office are rude and unhelpful. Really, there are much better gyms out there so dont do it. The worst problem is the aircon, broken every summer, sweltering heat and dripping sweat, its ridiculous. The gym has recently been... (read more)
“Broken equipment and bad hygene ”
Written on: 25/01/2013
Don't be fooled when you go to see the Nuffield Health gym in Chingford for the first time. It looks nice with lots of equipment and the pool but it really isn't good. Hygene and general up keep was my major issue with the gym. If you wear goggles in the pool you will see that it is filthy with all sorts of things floating around in the water. The sinks in the toilets are always full of hiar and bits of tissue and no one seems to carry out cleaning during the day to keep the place clean and... (read more)
“Good gym, friendly staff, lots of classes”
Written on: 18/01/2013 by twomaddogs (2 reviews written)
I am happy with my local Nuffield gym, they have plenty of space and equipment, good classes and instructors, a nice pool, it's always clean and I can usually get into the classes I want by booking the day before. The manager in charge of some of the classes asks for and acts on feedback. One time they proposed cancelling the facility to book classes the day before but dropped it due to the enormous number of protests. I havent had any problems with my membership but then I haven't tried to... (read more)
Noniec's Response to twomaddogs's Review
Written on: 01/04/2013
I echo everything you say here about my Cambridge branch, but today we were told the class booking system will be changing. Nuffield are proposing members turn up 30 mins before a class on a first come, first served basis and no pre booking allowed.
I was told that it is the case in all other gyms, may I ask which branch you are a member of and what the system is now?
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“Awful inconsistencies at Reading Nuffield”
Written on: 10/01/2013 by squirrelsstink (2 reviews written)
I'm really desperate to cancel my membership. Missold a membership rate when I was assured no discount would be applied that could stop me signing on the dotted line as a, "Walk in". Next day my girlfriend gets a call saying she'll get a discount if she joins, (Because she didn't sign on the dotted line the same day). Then... graciously received half a months credit when this misselling was pointed out which subsequently showed as a delinquency on my account every time I tried to workout... (read more)
“Former Employee of Nuffield”
Written on: 07/01/2013
As a former employee of Nuffield health i can add a view from inside. Ever since cannons became Nuffield motivation of staff has deteriorated, Nuffield began to employ younger and younger teenagers that are receiving minumum wage and as a result don't care. Managers are encouraged to become 'bully' like to 'gain respect' threatening employees with disciplinary action if we don't reply to an email, don't complete an online form or miss a meeting that is impossible for you to make. With... (read more)
“Not letting me leave!”
Written on: 17/12/2012 by Suehela (1 review written)
I joined along with a friend at the end of September, the guy who gave us our introduction didn't tell us about the contract. He simply asked us if we were students and gave us one price (£39), he didn't even explain that we would be binding into a contract and that there was another option available to us so if at a later date we wanted to leave we could. We were told that our first month would be free however we were still charged for it. Being University students and recently getting a... (read more)
Vickieh's Response to Suehela's Review
Written on: 05/01/2013
Hi, i am compliying a list of complaint against Nuffiled in order to take further action against them.
if you are interested please contact me with a written statement of your complain.
i believe with strength in numbers we can get a response
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Showing 11 - 20 of 52 Reviews
“They mis sold me my gym membership”
Written on: 14/12/2012
I joined the Bromley Nuffield Gym in September because they were able to offer me a good student rate. However, 3 months later they hiked the price up b 20% and there is nothing I can do about it. I explained to them that I am a poor student and would not have joined if I knew it would be this price. They basicall said there is nothing i can do about it. I am signed in to a years contract. I am so annoyed and frustrated, I have never heard of a gym upping their membership price when you have... (read more)
“Miss a payment with good reason - details sent to debt...”
Written on: 14/12/2012 by Whyohwhy (1 review written)
I wanted to give my months notice to leave Glasgow Nuffield, due to my wife taking ill, requiring heart surgery, meaning my use of the facilities are now limited whilst I care for my wife. I called the Glasgow facility to arrange, and was informed I would have to do nothing, and it would be a calendar month notice in writing. I sent it off, but noticed a month later that my direct debit was still live. I attended the gym to enquire, and was told to cancel, as this should have been done... (read more)
“Poor customer service”
Written on: 01/12/2012
Gym is ok. Too much cardio and lacking in weights/oly bars for my liking and nowhere to squat (the smith machine is NOT a place to squat). However, my real grievance is with the customer service. I spoke to several of the PT's and members of staff about various things to which they all say yes, only to do NOTHING of what they said they would. Recently tried to cancel it and was told on the 30th November that I could cancel it on the 1st December. Went on the first and they said the money... (read more)
“Bristol Nuffield Refurbishment”
Written on: 01/12/2012 by Brian2012 (1 review written)
I read the review with regard to the refurbishment and totally agree. The fact we pay over £60 per month and are offered only the option to freeze membership (why would i do this when i want to stay fit) or 3 PT sessions as compensation is disgusting. 40% of the club is not available but they respond arrogantly to a requet for a reduction in membership fee for the period. The staff are generally nice, although reception staff are sometimes rude. All-in-all i like this gym, but have been... (read more)
“Harrogate Nuffield Refurbishment ”
Written on: 19/11/2012 by refurbfedup
I have been a member of the club for some time and whilst mostly I find it a friendly, sociable place with helpful younger members of staff, I have been appalled by the way the refurbishment programme has been handled - with no real recompense for customers (as a peak member I am paying £60 per month for substantially reduced quality and service over 3 months). When complaining to staff, the management treat you, the customer, as if you are a naughty school child to be reprimanded; when... (read more)
“Wakefield Nuffield Health”
Written on: 12/11/2012 by WakefieldConsumer (1 review written)
love some of the staff, equipment, everything is clean and generally well presented. However, the noise in the weights area is unacceptable. I have just cancelled. They have one song playing over the gym speakers, then another in (very loudly) in the spin class which is in the weights area. If you want to do cardio only, this is the gym for you, if you are serious about weights then forget it. (read more)
“Nuffield Gym Liverpool (Formerly Greens) Expensive ”
Written on: 07/11/2012 by Manuelmarkos (2 reviews written)
This is a very expensive gym. They can clearly not justify the price they charge. With two monthly payments in this gym you could cover the annual fee in a bigger, better, newer and cheaper gym in liverpool like the Gym Group and Ben Dunne Gyms. The equipment is old, insufficient and customer service is terrible. If you try to cancel your membership they would make your it very hard for you. I would clearly not recommend this gym to anyone. (read more)
“complete joke”
Written on: 07/11/2012
Joined on a student membership with 3o days notice to cancel, cancelled at 30 days notice and card taken and was told all cancelled but cud use for the 30 days.recieved a lettet to pay for another 4 months!! Now keep getting texts and calls to rejoin!! Joke.... (read more)
“Nuffield Bristol ”
Written on: 28/10/2012 by Helen248 (1 review written)
Nuffield Bristol is under refurbishment & the pool, sauna & steam room are closed for 9 weeks!!!!!!!!!! Nuffield did not email us or write to us to tell us. We pay £126 per month (couple) & they are not offereng any reduction in the membership fees to compensate this. Really upset as we only joined for the child free pool. Outrageous!!!!!!!!!!!!!! (read more)
Brian2012's Response to Helen248's Review
Written on: 01/12/2012
Totally understand and NOTHING was transparent. I complained to head office just to make a point, or write into (name removed) at their HQ in New Malden. Ive been appalled at the service and response.
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“Great Gym”
Written on: 05/10/2012
After being a member of Bromley Nuffield gym quite happily for over a year I was made redundant, I called to cancel my membership where I was asked if I wanted to fill in a form or send an email, I choose the latter to which I recieved a call from a really nice lady who wasnt pushy was understanding and instantly replied to me confirming cancellation. I havent been hassled or made to feel bad about leaving and will rejoin once my circumstances improve. I cannot rate this gym enough as every... (read more)
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Showing 21 - 30 of 52 Reviews
“Cheats and Scammers at Nuffield Chingford”
Written on: 04/09/2012
When I joined Nuffield Health Gym in Chingford, London, it was known and run as ´Greens´ gym despite already having been taken over by Nuffield. For me a fundamental part of joining the gym was to be able to ´freeze´ membership (& pay 10GBS per month to hold the membership open) whilst out of the UK (I live abroad and am in the UK for 3-4 months each year). When requesting to freeze during September I was advised that Nuffield disallowed freezing. This was done unilaterally and without... (read more)
Sze187's Comment
Written on: 10/10/2012
yes, we are finding the same problem. Don't go with Nuffield Chingford. We always used the freezing membership facility but unless you can get a doctors note to sign you out of it, they will not let you go.
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“Don't join Nuffield Health!”
Written on: 14/08/2012
A very expensive gym, horrible customer service and rude email from management when I cancelled. When I signed up i was supposed to receive a second (free) MOT test. If you're rating had improved over three months you are supposed to have a months free membership. No attempt made to arrange this from Nuffield. When I cancelled my contract at the end of the 12 months I received letters threatening me with debt collection agencies. I pointed out that Nuffield hadn't kept to the contract by... (read more)
Savvygymuser's Comment
Written on: 16/08/2012
I'm no fan of Nuffield (Been ripped off by them in the past!) but did you check the terms and conditions of your membership? There's a good chance it will say that they require a months notice to terminate your membership (most gym companies do!) and if you have just cancelled your direct debit you are in breach of that contract!
There may be milage to argue that they didn't uphold their end of the deal by giving you the second MOT test (which is a joke in the first place - don't get me started!!!) but I'll wager there is something in the terms and conditions of your membership that let them off of this!
Good luck arguing it - any win over Nuffield is a bonus for me!!
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Deano4's Comment
Written on: 22/03/2013
Did you get anywhere with the 2nd MOT thing? I'm about to leave Nuffield and have had the same issue. But now they actually say that is your health hasn'ty improved (via the MOT) you can leave, no strings (I think / hope). But they have not prompted any more MOTs. I've asked staff on the floor and they told me to email. I haven't heard back, but have kept the ones I sent. They are a bit of a shambles!
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“Money grabing health club”
Written on: 03/07/2012
I joined Nuffield Health club in Chelmsford a year ago to try and get fit and loose wieght. All I managed to do was loose money, I was sadly made redundent and went to memberships team to ask to cancel membership due to my circumstances and could no longer afford to go to the club, all I was told is we will suspend membership untill I got back on my feet. That wasnt realy helping just guarenteeing thier payment for a years membership. My circumstances have not changed all be I do have a job... (read more)
Savvygymuser's Comment
Written on: 06/07/2012
I'm sorry to hear about your struggle. I'm no fan of Nuffield (have been ripped off by them in the past!) but I do know a thing or two about gym memberships (having been a member of most of the main chains)
I'm not defending Nuffield here, but this is a case of buyer beware. Essentially you signed a legally binding contract with them which said you will remain a member of the gym for 12 months no matter what. You ought to have really checked to see if they had a redundancy clause before you took it out.
As for rude unhelpful staff, that's par for the course at Nuffield!
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“Chelmsford Nuffield gym - dark, bad atmostphere, rude...”
Written on: 22/05/2012
I was a member of this gym and at £63 a month you would expect a little manners. The staff are rude, the gym is dark and depressing, the place is probably more of a child friendly zone and there are many in the gym. The music is none existant and there are lots of elderly people that go here. Please avoid at all costs - a dreadful place for such high prices (read more)
Savvygymuser's Comment
Written on: 02/07/2012
While I'm no fan of Nuffield Health (I've been ripped off by them in the past!) I find myself jumping to their defence in this instance. Your review is full of contradictions - you say the gym is more of a child friendly zone, but how can that be so if the gym is dark and depressing and the manager has a rough appearance, I would think that is the least child friendly place!
Also, you say there are lots of elderly people that go (which is it - child friendly, or not?) but what is your point? Are the elderly to be banned from public places now?
I do wish that people would be constructive about their bad reviews!
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“poor management”
Written on: 06/04/2012
We used the club in Twickenham. One of the selling points they mentioned when we joined was up to 10 free guest passes which turned out to be a lie!. Managers were not flexible and would not make enough effort to resolve matters. We barely used the club. In hindsight, it was a waste of money! (read more)
“nuffield "health" willesden green”
Written on: 05/04/2012
i have been a member of this "gym" for two separate stints and twice cancelled my membership due to the really quite disgusting quality of the swimmming pool and overcrowding. I cancelled in good faith fulfilling the terms of the contract. On both occasions I was pursued by debt collectors although I had paid the required sums. After I complained the debt collections were dropped but both times I had to spend ages trawling through bank statements etc to prove I had paid. This gym is ok... (read more)
“Yeovil nuffield Health and Wellbeing Centre”
Written on: 28/01/2012 by sweetrnb (1 review written)
Reading the reviews below is shocking compared the the nuffield gym in yeovil, somerset. It is very clean and the staff are always at hand, the equipment is well maintained and there is plenty of machines to use. They didn't pressure you into taking out a membership with them and there was no dodgy salesmanship. The Staff are friendly and will listen to any concerns that you have (bearing in mind I have no concerns or problem with the gym) the swimming pool, sauna and other facilities are... (read more)
Savvygymuser's Response to sweetrnb's Review
Written on: 02/07/2012
Bravo! It's not often that someone bothers to applaud good service on review centre. I'm no fan of Nuffield Health (been ripped off by them before!) but in this instance it sounds as though the Yeovil Club is an execption!
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“So Its A Charity Eh?”
Written on: 16/09/2011
I was really interested in joining a local Nuffield, due to it's convenience, so made a phonecall to talk to someone about membership fees. No details were exchanged other than a number to call me back on. Well, from that moment onward I started receiving texts urging me to join Nuffield - five or six times a day including one in the middle of the night (I'm on call so need my phone by the bed). I was required to spend 50p on a text to stop receiving these messages, but opted to spend the... (read more)
“Don't join them ”
Written on: 31/08/2011 by EMKARAOKE (1 review written)
The health club is fine, I had to cancel due to health issues however after i paid the fine for cancelling they still continue to send CARS their debt collection agency who call with threatening phone calls Shocking for a supposed health company do not ever join nor cancel otherwise they chase you and make your life miserable (read more)
“DODGY SALESMAN SIGN UP PRACTICES”
Written on: 15/06/2011 by TERRYPLUMBER (1 review written)
Facilities ok but totally dodgy misselling practices. Signed up for 3 months and made it very clear that is all we wanted. Salesman signed us to 3 month with monthly rolling contract without telling us. They are now chasing me for payment for the 4th month that I didnt want, ask for or even visit the place. taking me to court for £110!!!!! FIGHTING THEM. Scandalous sign up practices (read more)
Savvygymuser's Response to TERRYPLUMBER's Review
Written on: 17/06/2011
While I think Nuffield doesn't add great value for money, and their facilities are poor I simply must defend them.
Dodgy Salesman Tactics??? That's what normally happens when you sign up to a gym contract, regardless of how long or short it is! When your contract period comes to an end it continues to roll on until you ask them to stop it.
Presumably you read the contract you signed? Didn't think so...
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Cousinbillybob's reply to Savvygymuser's Comment
Written on: 11/01/2013
If you read the review properly, you'd see that the writer asked for a 3 month contract ONLY.
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Wordofmouth's Response to TERRYPLUMBER's Review
Written on: 24/10/2011
While I agree with savvygymuser that gym contracts usually roll on a monthly basis after the initial period I agree with TERRYPLUMBER's criticism of mis-selling. I was also mis-sold a 3 month membership to a Nuffield gym in Wandsworth. I was specifically told the membership was for 3 months ONLY and wasn't informed that it would roll monthly. After I saw a direct debit payment out of my account at the start of the 4th month, I called and cancelled but they said since it was the 3rd day of the month and I need to give them a full months notice I would have to pay for an additional 5th month. I won't be going near a Nuffield gym again.
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Guest's Response to TERRYPLUMBER's Review
Written on: 23/01/2012
Yes I totally agree you said they are"DODGY SALESMAN SIGN UP PRACTICES". One very dodgy salesman in Bromley Nuffield Health. He has spiky hair, wear green uniform and wear big Fly-style black plastic glasses. Don't signed anything with this guy. He promised you everything but he played tricks when you signing the contract. And I even didn't noticed that.
When I signed up the agreement, my 2 years old daughter was running around. I remembered I say I just want to try 3 months. The sales said OK and use the "Blue ball pen" to tick the 3 months commitment box in the contract. Then I was careless because my daughter was running around in the lobby and I was not concentrated in signing the contract. They had written the commitment date for "12 months" in numbers in the details by using another "Black ball pen" and I didn't really know about it until today.
I went to cancel my contract today (more than 3 months time from the agreement I signed). They shown me "their system" & "their contract" written down that I have my name signed.
They shown me there isn't any "ticked" in any of the commitment tick-box inside the contract in their copies. So there is no evidence to show that their sales helped me to "ticked" the 3 months contract in their copies. And they say there is only "ticked" in my contract in my copies with a different color "ball pen marks".
So I asked them are you saying I "Ticked" it myself using "another colored ball pen" in my contract???? I told them I was very sad and I felt I have been tricked.
They given me a signed contract to make an illusion that I was signed up for 3 months commitment.But they didn't do any "ticked" in their contract to say I have signed up for 3 months. And they told me they only counted on the "date" I have signed, not the "ticked" in the box.
And I asked them "Is this the way you guys didn't ticked the commitment box in your copies, and it provides you a chance that then you can charge me as long as you want?". And the sales said "No we didn't do that but I didn't know why there is no (ticked) in our copies".
I am sure if I really want to find out the case. From the CCTV camera, I clearly remembered that the sales went to the reception to took another colored ball pen for me to signed.
Now I can't cancel my contract. And I have to pay until the 12 month period. I am going to do reviewing on all Bromley's forum to review this bad sign up practices. Be careful all the the mums, don't sign anything while your kids are running around!!!
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Ogrumpy's Response to TERRYPLUMBER's Review
Written on: 23/01/2012
Yes I totally agree. One salesman in Bromley Nuffield Health. He has spiky hair, wear green uniform and wear big Fly-style black plastic glasses. Don't signed anything with this guy. He promised you everything but he played tricks when you signing the contract. And I even didn't noticed that.
When I signed up the agreement, my 2 years old daughter was running around. I remembered I say I just want to try 3 months. The sales said OK and use the "Blue ball pen" to tick the 3 months commitment box in the contract. Then I was careless because my daughter was running around in the lobby and I was not concentrated in signing the contract. They had written the commitment date for "12 months" in numbers in the details by using another "Black ball pen" and I didn't really know about it until today.
I went to cancel my contract today (more than 3 months time from the agreement I signed). They shown me "their system" & "their contract" written down that I have my name signed.
They shown me there isn't any "ticked" in any of the commitment tick-box inside the contract in their copies. So there is no evidence to show that their sales helped me to "ticked" the 3 months contract in their copies. And they say there is only "ticked" in my contract in my copies with a different color "ball pen marks".
So I asked them are you saying I "Ticked" it myself using "another colored ball pen" in my contract???? I told them I was very sad and I felt I have been tricked.
They given me a signed contract to make an illusion that I was signed up for 3 months commitment.But they didn't do any "ticked" in their contract to say I have signed up for 3 months. And they told me they only counted on the "date" I have signed, not the "ticked" in the box.
And I asked them "Is this the way you guys didn't ticked the commitment box in your copies, and it provides you a chance that then you can charge me as long as you want?". And the sales said "No we didn't do that but I didn't know why there is no (ticked) in our copies".
I am sure if I really want to find out the case. From the CCTV camera, I clearly remembered that the sales went to the reception to take another colored ball pen for me to signed. And sure my daughter was running around in the lobby under the camera.
Now I can't cancel my contract. And I have to pay until the 12 month period. I am going to do reviewing on all forum to review this bad sign up practices. Be careful all the the mums, don't sign anything while your kids are running around!!!
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Sweetrnb's Response to TERRYPLUMBER's Review
Written on: 28/01/2012
i agree that this is not the best way to go about it via nuffield. however normally when your initial contract ends it does go into a rolling contract until you go and cancel it yourself because there is no system set up to cancel it after a certain period of time. another example is a mobile phone contract, once your contract ends it goes into a 30 day rolling contract until you cancel it or otherwise say so its the same principle
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Savvygymuser's Response to TERRYPLUMBER's Review
Written on: 05/03/2012
In response to sweetrnb - YES! Gym contracts are just like mobile phone contracts and SKY TV. We can't just cancel them because we don't feel like going anymore!
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Showing 31 - 40 of 52 Reviews
“ ”
Written on: 23/05/2011 by TheITboy (1 review written)
Review centre why won't you let me swear?????!!!! Probably because you know I won't hold back on how bad Nuffield Health in Bristol is.
Not only am I not afforded the same benefits as new members (Body MOTs, free months, free personal training etc) but I am apparently expected to pay a lot more too! I was shocked to learn from someone who had just joined that they were paying a full £20 less than me to use the same (shabby) facilities at the same times of the day. I asked to be dropped...
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Savvygymuser's Response to TheITboy's Review
Written on: 17/06/2011
You did the right thing by taking your business elsewhere! You should rejoin Cannons/Nuffield again in a few months - you can guarantee they'll give you a favourable membership rate then!
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Theitboy's Response to TheITboy's Review
Written on: 03/08/2011
Update on this - I have joined Nuffields main competitor just down the road which is a great gym that doesn't charge me for un-needed extras! I'm still getting weekly emails and texts from Nuffield though, inviting me back! No thanks!
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Savvygymuser's Response to TheITboy's Review
Written on: 19/09/2011
TheITboy - you should shout loud and proud abou8t your new gym. It sounds as if they are doing a much better job than Nuffield!
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“I have been a member since Cannon opened in Norbury...”
Written on: 11/04/2011 by vip12334 (1 review written)
I have been a member since Cannon opened in Norbury and then changed to Nuffield Health
It has gone downhill. There is at least 2 to 3 equipment fault for days and the lockers are the worst never maintained all made like MFI cupboards. No safety in the gym, theft is a big issue as they just pull the door out of the locker. I believe the theft is done by the employees of the Nuffield and not people from outside. The shower area is not clean.
I would say do not join this Gym even if they...
(read more)
“I have just cancelled my membership to Nuffield Health...”
Written on: 03/04/2011
I have just cancelled my membership to Nuffield Health and Fitness at the old Canon's in the City of London in Cousin's Lane, largely due to their mis-selling practices and utterly unprofessional nature. I had signed a direct debit for my what I thought at the time was a three month contract. They managed to lose my direct debit as one of their IT people "deleted" all their direct debit mandates. So, I was then chased, and I mean harried, for the missing month. I was out of the country at... (read more)
“ ”
Written on: 13/03/2011
My house mate went to her free trail just one week later than me (I m the one with the review just below), didn't sing up at the same day, she was contacted by Nuffield Health 3 days later, that if she signs up now, she will get the first month for half price.
Treat them mean to keep them keen. Sadly this is how it works, don't sign up and they will offer you the world! When you sign up, you will just be a source of money for them.
(read more)
Theitboy's Comment
Written on: 23/05/2011
Is your friend paying the same as you? You should have asked for the benefit as well!
<br/>
<br/>I did and they told me it wasn't possible, so I cancelled!
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“Having been a member of Nuffield Health in Paddington...”
Written on: 12/03/2011
Having been a member of Nuffield Health in Paddington for some time, I have been pleased to see they have continued to invest in their facilities even during the hard times.
The gym underwent a huge extension which incorporated a new free weights area that was great for me. In more recent times, they have also bought in a new set of new dumbells, personal training equipment and a new sauna.
The place is in a great location, is clean and the staff are friendly. The classes are good too...
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“Having been a member of the Nuffield Health...”
Written on: 03/03/2011
Having been a member of the Nuffield Health (previously Cannons) gym in Norbury for 2 1/2 years, I am in absolute amazement at the poor equipment maintenance across the board. I regularly use the Concept 2 rowers for my training sessions. The fans are never cleaned and the fan resistance is so low that you cannot do a meaningful session. Having complained about this for 2 years with little or no action, I decided to ring the head office. All I was told was that "the equipment is usable". Is... (read more)
“Nuffield Health Community or more likely Nuffield...”
Written on: 21/02/2011
Nuffield Health Community or more likely Nuffield Health Mafia!!
Try us out for free!
This is how it all started. A gym offering a free training session, how nice! I went on Wednesday, 16th of February for my free trail. After using the gym and the pool I decided that £49.99 per month was a nice offer and told the staff that I want to sign up for it.
"Our advantage is, that we don't have a years contract, or something like this, we just need a calendar month notice, to close your account."...
(read more)
Fabnf's Comment
Written on: 02/06/2011
very good. From my own experience they are the "computer says no" kind of people. They don't realised that annoying customers won't bring in new customers in. They are not worried about any negative propaganda you may do.
In the past I sent 3 people there - who did subscribe, 2 of them subscribed for 12 months which means I should get a month free as they advert but I didn't even know my friends told them that I sent them there.
In my case it was the Nuffield Health from Brondesbury Park / Willesden so you can see it is the SAME thing.
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“I was a member at Nuffieldhealth gym at Aberdeen. The...”
Written on: 25/01/2011
I was a member at Nuffieldhealth gym at Aberdeen. The facilities and location are good, however after being a loyal member for almost 2 years i found the customer service upon leaving dreadfull.
When i asked about cancelling my membership (because i was moving) i was told to send a letter to head office, which i did. I then recieved a letter back requesting an e-mail (for some unknown reason!) So i did this aswell.
After a week of no reply i asked at my gym and the receptionist said the...
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“ ”
Written on: 01/01/2011
Had some problems cancelling my membership at Nuffield (Cannons) in Bristol. Despite being long past my contract and having been told that I only needed to give one months notice I was then told that I needed to give three months notice. I wasn't prepared to do this as I had already started a contract with another gym so argued the point - only to have them turn around and say that it was indeed one months notice. A blatant lie that they went back on when challenged!
Poor customer...
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“ ”
Written on: 10/12/2010 by M Tremlin (3 reviews written)
I was a member at the Nuffield health club in Bristol for 4 years. The Club is very neat, tidy and well thought out and overall I was very happy with the level of service.
Gym equipment could take a while to be repaired and it seemed to get very busy, but the staff are friendly and knowledgable.
As I didn't use the swimming pool or the exercise classes I did feel a bit like I was getting a bum deal, paying over £60 per month the use the weights machines, but since it was close to home I...
(read more)
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Showing 41 - 50 of 52 Reviews
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Savvygymuser's Comment
Written on: 15/05/2013
The sheer gall of a company trying to make a profit!
Presumably they were able to explain the terms and conditions of the freeze when you agreed to it? Did you ask whether a final payment was needed at the end?
My sarcasm aside, Nuffield should have made some concession for the length of time you were a member, but people do need to read their membership terms and conditions before reviewing - lest they end up reveiwing their own silliness!