Havens Reviews - www.havens.co.uk

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★★★★★
5.0 / 5
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Latest Reviews

★★★★★

“Fantastic service will use again”

Written on: 18/01/2012 by corinnes (1 review written)

Havens website is very user friendly. The prices of the glasses I ordered was very competitive, the packaging very secure and the service amazing. Delivery was very prompt (in fact the parcel arrived sooner than I expected) even though I ordered at peak time at Christmas. I would definitely use Havens again for ordering presents and when I personally need more glasses. I have absolutley no hesitation in strongly recommend them to everyone else… Read Full Review

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★★★★★

“I can guarantee you can order here with 100% confidence”

Written on: 01/12/2011

I recently ordered 2 sets of port glasses which were superb.Initially they were different sets however I e-mailed Havens straight away to point this out.The service I received was outstanding A date was arranged to deliver another 2 sets at no extra charge in exchange for the originals.Unfortuanatley I was not at home to receive the delivery and return but again this proved to be no problem.Another date has been arranged to suit me and again at no extra charge.I fully support this site and will… Read Full Review

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★★★★★

“The excellence of Havers”

Written on: 21/11/2011 by alanrich (1 review written)

Not only did they have a good range of quality products the service was excellent with next day delivery. They kept me informed about the progress of my order including an email and text confirmation of delivery time (1 hour slot),they we actually 2 minutes early… Read Full Review

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★★★★★

“Havens - Dartington wine glasses - Great service”

Written on: 21/11/2011

Good price for these quality wine glasses. Really impressed with the attention to detail with customer service from Havens. Quick delivery service and excellent communication all round. Received an e mail to advise time of delivery with option to change, very helpful. Overall impression was a website & shop that really does offer good customer service… Read Full Review

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★★★★★

“excellent shopping experience”

Written on: 21/11/2011 by bladerunner3 (1 review written)

I placed a order for my wifes birthday,explained to the staff that I had been unable to find the items in stock at other shops and asked for their help.They managed to locate the bracelet and earings that my wife desired and promptly arranged delivery the same day. In these days of poor customer service it was a rare treat to find a shop that valued its customers and offered such a high level of quality service. I shall certainly visit Havens in the future and would highly recommend them to my… Read Full Review

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★★★★★

“havens overall service”

Written on: 07/11/2011

First time I have ordered from Havens' website, packaging was excellant, delivery was on time would definately order from them again… Read Full Review

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★★★★★

“First time, fantastic”

Written on: 31/10/2011 by Gavory (1 review written)

When you try a new web based sales organization there is a degree of circumspection. With Havens, my concerns were quickly blown away by its very apparent intentions of providing good service in every respect. From e-mail advice of acknowledgement, dispatch of goods and expected delivery date through to actual arrival of goods on time, exceptionally well packed (well it was glassware)and concern that it had arrived safely, I can find no fault. It certainly gives me confidence to purchase… Read Full Review

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★★★★★

“Excellent service”

Written on: 31/10/2011 by owalker (1 review written)

This was my first purchase from Havens and it will definitely not be my last. The website was user friendly, the customer service first class, the product good value and very well packed and delivered very promptly with on-line updates on order progress. A personal e-mail from the Haven manager thanking me for my order and comments was great. These people have got it right, shame more companies have not! I would recommend anyone to order from Haven with confidence… Read Full Review

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★★★★★

“Very Satisfied Customer”

Written on: 31/10/2011 by Carrickayne (1 review written)

I searched all the usual websites for the item I was looking for and had just about given up when I discovered Haven - they had exactly what I wanted - the price was below what I was expecting to pay - FREE delivery - I had an e mail telling me when the product would be delivered and it came exactly on that date - beautifully packaged. The service was exceptional and I will certainly be using them again - and telling all my friend. Many thanks!… Read Full Review

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★★★★★

“Overseas delivery experience”

Written on: 12/10/2011 by juliehester (1 review written)

I ordered replacement items for my crockery collection from Havens. Having moved overseas I was really pleased to find a company that could supply me with items that had been broken and misplaced in the move. I ordered a significant number of plates and my order was received within days. When my order arrived 4 of the plates were broken, I phoned Hazel at Havens and I received 4 replacements within a week. I cannot praise the service I received from this company enough… Read Full Review

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★★★★★

“Royal Brierley Crystal Glasses”

Written on: 09/10/2011

Glasses arrived very quickly, beautifully packaged. Modestly priced goblets and yet look and feel like good quality. They had a good weight to them and the Goblets hold a generous glass of wine (They cut gave a nice 'twinkle' too). I was so pleased I ordered more! The Service was terrific so I would recommend… Read Full Review

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★★★★★

“FIRST CLASS GOODS AND SERVICE”

Written on: 07/10/2011 by DAWNYORKSHIRE (1 review written)

EVERYTHING ABOUT THIS SHOPPING EXPERIENCE WAS WONDERFUL! GOODS AVAILABLE ON HAVENS WEBSITE ARE AMAZING (AND ARE DIFFICULT TO GET ON THE HIGH STREET)NEEDED THESE PRODUCTS IN A HURRY AND THEY WERE WITH ME THE NEXT DAY AS PROMISED. ALSO SPOKE TO A MEMBER OF STAFF AFTERWARDS AND THEY WERE LOVELY. WONDERFUL PRODUCTS AND SERVICE… Read Full Review

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★★★★★

“Havens Dept Store, who offer good old fashioned service”

Written on: 06/10/2011 by rhillier6 (1 review written)

I was very impressed with the service i received from Havens Department store. I ordered a set of 2 beer glasses, they arrived very promptly & were very well packed, so they would not get damaged in the post. The beer glasses themselfs were like Havens excellent. There was even a little card in the package thanking me for my order, a small item but very important to the customer, who feels really appreciated. … Read Full Review

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★★★★★

“www.havens.com”

Written on: 05/10/2011

I've bought a couple of items form Havens and have found that they have a comprehensive and easy to use website and a really helpful customer services department who went out of their way to ensure that my needs were met in a timely manner. My goods (water and whiskey glasses) were initially out of stock when I ordered them, however I received regular updates throughout from the company. The glasses came in on time, however I was then going off on holiday, but Havens readily agreed to keet the… Read Full Review

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★★★★★

“finding a quality service with quality items”

Written on: 04/10/2011 by ronheron (1 review written)

Once I found Havens on the web I placed an order for the items I wanted. These were to be prizes at a golf society meeting . I was telephoned within minutes to say that one of the items I ordered was not fully in stock. I could wait a few days until stocks were replenished or was there anything else that would do and here are the choices. I was talking to a member of their staff who had just finished a regular stock take of crystal and they knew exactly what was available in the quantity I… Read Full Review

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★★★★★

“Reliable, Fantastic Quality, Fab service”

Written on: 04/10/2011 by sashcook1 (1 review written)

For an amazing choice of unusual and quality items delivered efficiently I would use this site again. very very happy with my purchase and I have already told my friends and family about it, I regularly visit the site for new products and will certainly be buying some Christmas Gifts off the site… Read Full Review

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★★★★★

“Excellent service, thoroughly recommend Havens”

Written on: 03/10/2011 by potsie67 (3 reviews written)

Wanted a rose bowl for mother in laws birthday, and to our horror nothing like it was available from the high street. So went to Google and found just what we wanted at Havens. As it was all rather last minute, so was a bit concerned that it would get delievered in time, but no problems at all. It arrived very quickly and all perfectly packaged. Delighted with our order and would definately use Havens again… Read Full Review

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★★★★★

“excellent service”

Written on: 03/10/2011 by heathercappscomputing.com (1 review written)

I was really satisfied with this website and found what I wanted easily. I had not managed to find this product in any shop so was delighted to find what I wanted at a good price. Ordering was easy and delivery really quick. The whole experience was reassuring particularly as this was a family-run company with personal atention… Read Full Review

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★★★★★

“PERFECT”

Written on: 03/10/2011 by Debs88 (1 review written)

I ordered the above item which had been discontinued, I rang Havens first to make sure they had the item in stock, they had, I also explained that I needed the item urgently, it was a gift for one of our bosses. I had no need to worry the item arrived in plenty of time, perfect professional service, very happy, thank you… Read Full Review

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★★★★★

“Delighted with purchase”

Written on: 02/10/2011 by sueflet (1 review written)

I was looking for a Ruby wedding present and found this lovely candle bowl. I have not shopped with Havens before and found them extremely efficient, the customer service great and the delivery prompt. I will definately be using them again and can recommend them highly… Read Full Review

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